TD BANK GROUP 2016 ANNUAL REPORT
Enriching the lives of our customers, communities and colleagues
2016 Annual Report
® The TD logo and other trade-marks are the property of 19504 FSC Logo The Toronto-Dominion Bank or a wholly-owned subsidiary, in Canada and/or other countries. 2016 Snapshot 1 Shareholder and Investor Information Year at a Glance 2 Performance Indicators 4 TD Framework 5 Group President and CEO’s Message 6 MARKET LISTINGS DIVIDENDS Effective March 1, 2017, dividends will be The common shares of The Toronto-Dominion Direct dividend depositing: Shareholders exchanged into U.S. funds at the Bank of Canada Chairman of the Board’s Message 7 Bank are listed for trading on the Toronto Stock may have their dividends deposited directly daily average exchange rate published at 16:30 MANAGEMENT’S DISCUSSION AND ANALYSIS 11 Exchange and the New York Stock Exchange to any bank account in Canada or the U.S. (Eastern) on the fifth business day after the under the symbol “TD”. The Toronto-Dominion For this service, please contact the Bank’s record date, or as otherwise advised by the Bank. FINANCIAL RESULTS Bank preferred shares are listed on the Toronto transfer agent at the address below. Stock Exchange. Dividend information is available at Consolidated Financial Statements 116 U.S. dollar dividends: Dividend payments Further information regarding the Bank’s www.td.com under Investor Relations/Share sent to U.S. addresses or made directly to Notes to Consolidated Financial Statements 124 listed securities, including ticker symbols and Information. Dividends, including the amounts U.S. bank accounts will be made in U.S. funds CUSIP numbers, is available on our website at and dates, are subject to declaration by the unless a shareholder otherwise instructs the Ten-Year Statistical Review 201 www.td.com under Investor Relations/Share Board of Directors of the Bank. Bank’s transfer agent. Other shareholders can Information or by calling TD Shareholder Glossary 207 request dividend payments in U.S. funds by DIVIDEND REINVESTMENT PLAN Relations at 1-866-756-8936 or 416-944-6367 Shareholder and Investor Information 209 contacting the Bank’s transfer agent. Until For information regarding the Bank’s dividend or by e-mailing [email protected]. February 28, 2017, dividends will be exchanged reinvestment plan, please contact our transfer AUDITORS FOR FISCAL 2016 into U.S. funds at the Bank of Canada noon agent or visit our website at www.td.com under Ernst & Young LLP rate on the fifth business day after the record Investor Relations/Share Information/Dividends. date, or as otherwise advised by the Bank.
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TD SHAREHOLDER RELATIONS HEAD OFFICE Website: In Canada: www.td.com For all other shareholder inquiries, please contact The Toronto-Dominion Bank In the U.S.: www.tdbank.com TD Shareholder Relations at 416-944-6367 or P.O. Box 1 E-mail: [email protected] 1-866-756-8936 or e-mail [email protected]. Toronto-Dominion Centre (Canada only; U.S. customers can e-mail Please note that by leaving us an e-mail or King St. W. and Bay St. customer service via www.tdbank.com) voicemail message you are providing your Toronto, Ontario M5K 1A2 consent for us to forward your inquiry to the ANNUAL MEETING Product and service information 24 hours a day, appropriate party for response. Thursday, March 30, 2017 seven days a week: 9:30 a.m. (Eastern) Shareholders may communicate directly with the Design Exchange In Canada contact TD Canada Trust independent directors through the Chairman Toronto, Ontario 1-866-222-3456 For more information, see the interactive For information on TD’s commitments of the Board, by writing to: In the U.S. contact TD Bank, SUBORDINATED NOTES SERVICES TD Annual Report online by visiting to the community see the TD Corporate Chairman of the Board America’s Most Convenient Bank® Trustee for subordinated notes: The Toronto-Dominion Bank 1-888-751-9000 Computershare Trust Company of Canada td.com/annual-report/ar2016 Responsibility Report online by visiting P.O. Box 1 French: 1-866-233-2323 Attention: Manager, td.com/corporate-responsibility Toronto-Dominion Centre Cantonese/Mandarin: 1-800-328-3698 Corporate Trust Services Toronto, Ontario M5K 1A2 Telephone device for the hearing impaired: 100 University Avenue, 11th Floor 1-800-361-1180 Toronto, Ontario M5J 2Y1 (2016 report available April 2017) or you may send an e-mail c/o TD Shareholder General information: Relations at [email protected]. E-mails addressed Contact Corporate and Public Affairs Vous pouvez vous procurer des exemplaires en to the Chairman received from shareholders and 416-982-8578 français du rapport annuel au service suivant : expressing an interest to communicate directly Affaires internes et publiques with the independent directors via the Chairman La Banque Toronto-Dominion will be provided to Mr. Levitt. P.O. Box 1, Toronto-Dominion Centre Toronto (Ontario) M5K 1A2 Design: q30 design inc., Printing: TC Transcontinental Printing
TD BANK GROUP ANNUAL REPORT 2016 SHAREHOLDER AND INVESTOR INFORMATION 209 2016 Snapshot1
NET INCOME DILUTED EARNINGS RETURN ON TOTAL ASSETS available to common shareholders PER SHARE COMMON EQUITY (billions of Canadian dollars) (millions of Canadian dollars) (Canadian dollars) (percent) Reported Adjusted Reported Adjusted Reported Adjusted
$10,000 $5 18.0% $1,200
15.0 1,000 8,000 4
12.0 800 6,000 3
9.0 600
4,000 2 6.0 400
2,000 1 3.0 200
0 0 0 0 12 13 14 15 16 12 13 14 15 16 12 13 14 15 16 12 13 14 15 16
TD’s 5-year CAGR TD’s 5-year CAGR TD’s 2016 Return $1,177 billion of total on Common Equity assets as at 8.5% Reported 7.8% Reported 13.3% Reported October 31, 2016 8.0% Adjusted 7.3% Adjusted 13.9% Adjusted
DIVIDENDS PER SHARE TOTAL SHAREHOLDER TD’S PREMIUM RETAIL 2 (Canadian dollars) RETURN EARNINGS MIX (5-year CAGR)
$2.50
2.00
TD’s premium earnings 1.50 30% mix reflects our North American retail focus – 61% 1.00 14.2% lower-risk businesses with 9% stable, consistent earnings
0.50
Canadian Retail 0 U.S. Retail 12 13 14 15 16 Wholesale
10.6% TD’s 5-year CAGR 12.6% Canadian peers 91% Retail 6.6% Canadian peers 9% Wholesale 5-year CAGR
1 Refer to the footnotes on pages 2 and 3 for information on how these results are calculated. 2 Reported basis excluding Corporate segment.
TD BANK GROUP ANNUAL REPORT 2016 2016 SNAPSHOT 1 Year at a Glance1
Record Reported Earnings of TD Shares Reach Returning Capital $8.9 billion in 2016 an All-Time High to TD Shareholders TD announced record reported earnings for the TD common shares reached an all-time high of TD raised its quarterly dividend 8% from the seventh consecutive year driven by growth in our $61.03 on October 31, 2016. TD also ranked previous year and repurchased 9.5 million U.S. Retail and Wholesale businesses. #1 or #2 over the one, three, five and ten year shares to offset dilution from the Bank’s time frames for Total Shareholder Return (TSR) dividend reinvestment plan and issuances among the Big 5 banks2. related to stock options.
Tuck-in Acquisitions to Further TD Canada Trust Remains the Leader Record Year in Wealth Management
Strengthen U.S. Businesses in Service and Convenience TD Wealth delivered double-digit growth and TD Securities announced an agreement to TD Canada Trust (TDCT) retained the #1 spot over $1 billion in global earnings and surpassed acquire Albert Fried & Company, a New York in “Customer Service Excellence” among the $700 billion mark in total assets under based broker-dealer with a prime brokerage the Big 5 Canadian Banks for the twelfth management and administration. TD Direct technology platform. TD also announced consecutive year according to Ipsos. In Investing launched the new WebBroker an agreement to acquire Scottrade Bank, in addition, TDCT continued to lead in credit Platform and successfully migrated over conjunction with TD Ameritrade’s agreement to cards and total personal deposit market share 1.5 million clients. The Advice businesses acquire Scottrade’s discount brokerage business3. and maintained the #2 position for business posted record assets and delivered earnings loan and deposit market share4,5. growth of over 25%. TD Asset Management, including Epoch, accumulated record assets under management of over $300 billion.
Momentum in TD Securities TD Bank, America’s Most TD Insurance Continues to Lead ® TD Securities (TDS) achieved net income Convenient Bank delivers in Direct to Consumer and Affinity of $920 million and ROE of 16% in 2016. Record Earnings Personal Home and Auto Insurance TDS grew corporate loans by 28%; further TD’s U.S. Retail segment delivered in Canada expanded its U.S. capabilities and client US$2.2 billion in earnings, up 11% from offerings; maintained top three dealer status TD Insurance (TDI) continues to enhance its the prior year, and TD Bank, America’s in Canada in key product markets; and claims handling and industry leading digital Most Convenient Bank won the J.D. Power attained the #1 ranking overall in Thomson quoting and advice capabilities. In 2016, it 6,7 U.S. Retail Banking Satisfaction Award for launched the first one-stop-shop auto claims Reuters Analyst Awards for equity research . 8 the Florida Region . collision centre in Canada. TDI also raised the bar on customer support during the Fort McMurray wildfires, the costliest natural disaster in Canadian history. TD is ranked first in balance protection for credit cards and second in credit protection insurance among the Big 5 banks9,10,11.
TD Remains a Direct Channels TD Continues to Deliver Innovative TD Provides Leadership Leader in Canada Solutions to Help Customers Live in the Transition to the TD ranked first in Canadian mobile banking with their Lives Low Carbon Economy the highest number of mobile unique visitors TD introduced TD My Spend, a money In 2016, TD became the first Canadian according to Comscore. TD was also recognized management app that provides customers with company to join both the RE100, a global for its leadership in customer service excellence real time insight into their spending. TD also initiative to help increase renewable energy among the Big 5 Canadian Banks for automated introduced TD for Me. A companion to TD’s demand, and CDP’s program to reduce teller machines (ATM), online and mobile Canadian banking app, it provides customers carbon in the supply chain. Alongside a group 4,12 banking according to Ipsos . with personalized experiences, offers and of Canadian industry leaders, TD joined the reminders. Both are firsts for Canadian Carbon Pricing Leadership Coalition to support financial institutions. In the U.S., TD launched the Canadian government’s commitment to its Next Generation Digital platform, including reduce carbon emissions. In 2016, TD was the a redesigned app for iOS and Android devices highest scoring Canadian bank on the CDP with more than 20 new features. Climate Disclosure Leadership Index and the only Canadian bank listed on the Dow Jones Sustainability World Index.
1 The Toronto-Dominion Bank (the “Bank” or “TD”) prepares its Consolidated “Five-year CAGR” is the compound annual growth rate calculated from 2011 Financial Statements in accordance with International Financial Reporting Standards to 2016 on a reported and adjusted basis. (IFRS), the current Generally Accepted Accounting Principles (GAAP), and refers Reference to retail earnings includes the total reported earnings of the to results prepared in accordance with IFRS as the “reported” results. The Bank Canadian Retail and U.S. Retail segments. also utilizes non-GAAP financial measures to arrive at “adjusted” results to assess 2 TSR is calculated based on share price movements and dividends reinvested each of its businesses and to measure overall Bank performance. To arrive at over the trailing one, three, five, and ten year periods ending October 31, 2016. adjusted results, the Bank removes “items of note”, net of income taxes, from Source: Bloomberg. Canadian peers include Royal Bank of Canada, Scotiabank, reported results. Refer to the “Financial Results Overview” in the accompanying Bank of Montreal and Canadian Imperial Bank of Commerce. 2016 Management’s Discussion and Analysis (MD&A) for further explanation, 3 Scottrade Bank is a federal savings bank wholly-owned by Scottrade Financial a list of the items of note, and a reconciliation of non-GAAP financial measures. Services Inc.
2 TD BANK GROUP ANNUAL REPORT 2016 YEAR AT A GLANCE 4 TDCT achieved leadership in banking excellence in the following channels in the the world’s top individual sell-side analysts and sell-side firms. They measure 2016 Ipsos Best Banking Awards: Automated Teller Machine, Online and Mobile. the performance of sell-side analysts based on the returns of their buy/sell Leadership is defined as either a statistically significant lead over the other Big 5 recommendations relative to industry benchmarks, and the accuracy of their Canadian Banks (at a 95% confidence interval) or a statistically equal tie with one earnings estimates in 16 regions across the globe. TD Securities’ ranking is or more of the Big 5 Canadian Banks. Ipsos 2016 Best Banking Awards are based based on receiving the highest number of equity research awards in 2016. on ongoing quarterly Customer Service Index (CSI) survey results. Sample size for 8 TD Bank, N.A. received the highest numerical score among Retail Banks in the total 2016 CSI program year ended with the August 2016 survey wave was Florida in the J.D. Power 2016 Retail Banking Satisfaction Study, based on 47,305 completed surveys yielding 67,678 financial institution ratings nationally. 76,233 responses from 10 banks measuring opinions of consumers with their 5 Market share ranking is based on the most current data available from public financial primary banking provider, surveyed April 2015-February 2016. Your experiences disclosures for average credit card balances at June 2016, the Office of the may vary. Visit www.jdpower.com. Superintendent of Financial Institutions Canada (OSFI) for personal deposits, and 9 Ranks based on data available from OSFI, Insurers, Insurance Bureau of Canada, the Canadian Bankers Association for business deposits and loans as of March 2016. and Provincial Regulators, as at December 31, 2015. Peer group top 10: Intact, 6 Ranked #1 in Equity Options Block Trading and #2 in Equity Block Trading (block Desjardins, Aviva, RSA, Wawanesa, The Co-Operators, Allstate, Economical, trades by value on all Canadian exchanges. Source: IRESS); #1 in Equity Underwriting and Travelers. (Source: Bloomberg); #2 in Government and Corporate debt underwriting (excludes 10 Balance protection insurance on credit cards per Canadian Bankers Association self-led domestic bank deals and credit card deals. Bonus credit to lead. Source: (CBA), April 2016. Bloomberg); #3 in Canadian Syndicated Loans (deal volume awarded proportionately 11 Credit protection insurance among Big 5 banks based on credit penetration to the Lead Arrangers. Based on a rolling twelve-month basis. Source: Bloomberg). of Mortgage Life Insurance, using data from CBA, April 2016. All rankings are as of calendar year-to-date September 2016 unless otherwise noted. 12 Comscore reporting current as of August 30, 2016. TD had the highest number Rankings reflect TD Securities’ position among Canadian peers. of mobile unique visitors accessing financial services over the past three months, 7 The Thomson Reuters Analyst Awards are recognized as the gold standard in over the full year to-date, and over the third quarter of 2016. objective measurement of sell-side analyst performance. The awards recognize
Financial Highlights (millions of Canadian dollars, except where noted) 2016 2015 2014 Results of operations Total revenues – reported $ 34,315 $ 31,426 $ 29,961 Total revenues – adjusted1 34,308 31,437 29,681 Provision for credit losses – reported 2,330 1,683 1,557 Provision for credit losses – adjusted1 2,330 1,683 1,582 Insurance claims and related expenses 2,462 2,500 2,833 Non-interest expenses – reported 18,877 18,073 16,496 Non-interest expenses – adjusted1 18,496 17,076 15,863 Net income – reported 8,936 8,024 7,883 Net income – adjusted1 9,292 8,754 8,127 Return on common equity – reported 13.3% 13.4% 15.4% Return on common equity – adjusted2 13.9 14.7 15.9 Financial positions (billions of Canadian dollars) Total loans net of allowance for loan losses $ 585.7 $ 544.3 $ 478.9 Total assets 1,177.0 1,104.4 960.5 Total deposits 773.7 695.6 600.7 Total equity 74.2 67.0 56.2 Total Common Equity Tier 1 Capital risk-weighted assets3 405.8 382.4 328.4 Financial ratios Efficiency ratio – eportedr 55.0% 57.5% 55.1% Efficiency ratio – adjusted1 53.9 54.3 53.4 Common Equity Tier 1 Capital ratio3 10.4 9.9 9.4 Tier 1 Capital ratio3 12.2 11.3 10.9 Total Capital ratio3 15.2 14.0 13.4 Leverage ratio 4.0 3.7 n/a4 Provision for credit losses as a % of net average loans and acceptances5 0.41 0.34 0.34 Common share information – reported (dollars) Per share earnings Basic $ 4.68 $ 4.22 $ 4.15 Diluted 4.67 4.21 4.14 Dividends per share 2.16 2.00 1.84 Book value per share 36.71 33.81 28.45 Closing share price6 60.86 53.68 55.47 Shares outstanding (millions) Average basic 1,853.4 1,849.2 1,839.1 Average diluted 1,856.8 1,854.1 1,845.3 End of period 1,857.2 1,855.1 1,844.6 Market capitalization (billions of Canadian dollars) $ 113.0 $ 99.6 $ 102.3 Dividend yield 3.9% 3.8% 3.5% Dividend payout ratio 46.1 47.4 44.3 Price-earnings ratio 13.0 12.8 13.4 Total shareholder return (1 year)7 17.9 0.4 20.1 Common share information – adjusted (dollars)1 Per share earnings Basic $ 4.88 $ 4.62 $ 4.28 Diluted 4.87 4.61 4.27 Dividend payout ratio 44.3% 43.3% 43.0% Price-earnings ratio 12.5 11.7 13.0
1 Refer to footnote 1 on page 2. 4 Not applicable. 2 Adjusted return on common equity is a non-GAAP financial measure. Refer to the 5 Excludes acquired credit-impaired (ACI) loans and debt securities classified as loans. “Return on Common Equity” section of this document for an explanation. For additional information on ACI loans, refer to the “Credit Portfolio Quality” 3 Effective the third quarter of 2014, each capital ratio has its own risk-weighted section of the MD&A and Note 8 of the Consolidated Financial Statements. For assets (RWA) measure due to the OSFI prescribed scalar for inclusion of the Credit additional information on debt securities classified as loans, refer to the “Exposure Valuation Adjustment (CVA). For fiscal 2014, the scalars for inclusion of CVA to Non-Agency Collateralized Mortgage Obligations” discussion and tables in the for Common Equity Tier 1 (CET1), Tier 1, and Total Capital RWA are 57%, 65%, “Credit Portfolio Quality” section of the MD&A. and 77% respectively. For fiscal 2015 and 2016, the scalars are 64%, 71%, and 6 Toronto Stock Exchange closing market price. 77% respectively. 7 TSR is calculated based on share price movement and dividends reinvested over a trailing one year period.
TD BANK GROUP ANNUAL REPORT 2016 YEAR AT A GLANCE 3 Performance Indicators1
Performance indicators focus effort, communicate our priorities, and benchmark TD’s performance as we strive to be the even Better Bank. The following table highlights our performance against these indicators.
2016 PERFORMANCE INDICATORS RESULTS1
FINANCIAL • Deliver above-peer-average total shareholder return2 • 17.9% vs. Canadian peer average of 15.4% • Grow earnings per share (EPS) by 7 to 10% • 6% EPS growth • Deliver above-peer-average return on risk-weighted assets3 • 2.31% vs. Canadian peer average of 2.15%3
BUSINESS OPERATIONS • Grow revenue4 faster than expenses • Total revenue growth of 10% vs. total expense growth of 8% • Refer to “Business Segment Analysis” in the 2016 MD&A for details
CUSTOMER • Improve Legendary Experience Index (LEI)5 and Customer • LEI/CEI composite score 45.3% (target 46.5%) Experience Index (CEI)6 scores • Refer to “Business Segment Analysis” in the 2016 MD&A for details • Invest in core businesses to enhance customer experience
EMPLOYEE • Improve employee engagement score year over year • Employee engagement score7 was 4.18 in 2016 vs. 4.17 in 2015 • Enhance the employee experience by: • Refer to TD’s 2016 Corporate Responsibility Report available –– Listening to our employees April 2017 –– Building employment diversity –– Providing a healthy, safe, and flexible work environment –– Providing competitive pay, benefits, and performance- based compensation –– Investing in training and development
COMMUNITY • Donate minimum of 1% of domestic pre-tax profits (five-year • $102.8 million in donations and community sponsorships across average) to charitable and not-for-profit organizations North America and the U.K. vs. $92.5 million in 2015 • Make positive contributions by: • 1.2% of domestic pre-tax profits in donations and community –– Supporting employees’ community involvement and sponsorships in Canada vs.1.3% in 20158 fundraising efforts • $245,000 in domestic employee volunteer grants to 406 different –– Supporting advancements in our areas of focus, which include organizations education and financial literacy, creating opportunities for • $38.8 million, or 56.9%, of our community giving was directed young people, creating opportunities for affordable housing, to promote our areas of focus domestically and the environment • $5.7 million distributed to 1,113 community environmental –– Protecting and preserving the environment projects through TD Friends of the Environment Foundation; an additional $9.3 million from TD’s community giving budget was used to support environmental projects
1 Performance indicators that include an earnings component are based on TD’s 5 LEI is a new survey measurement program that tracks customers’ experience and full-year adjusted results (except as noted) as explained in footnote 1 on page 2. their overall relationship with TD. LEI was launched for TDCT and TD Bank retail For peers, earnings have been adjusted on a comparable basis to exclude identified programs in fiscal 2015, replacing CEI. non-underlying items. 6 CEI is a survey measurement program that tracks advocacy among TD Wealth 2 TSR is calculated based on share price movement and dividends reinvested over and TD Insurance customers. TD Wealth and TD Insurance CEI programs will be a trailing one year period. transitioned to LEI programs in fiscal 2018. 3 Return on CET1 RWA measured year-to-date as at October 31, 2016, for comparison 7 Scale for employee engagement score is from one to five. purposes. Each capital ratio has its own RWA measure due to the OSFI prescribed 8 Calculated based on Canadian cash donations/five-year rolling average domestic scalar for inclusion of the CVA. The scalars for inclusion of the CVA for CET1, Tier 1, net income before tax. and Total Capital RWA are 64%, 71%, and 77%, respectively. 4 Revenue is net of insurance claims and related expenses.
4 TD BANK GROUP ANNUAL REPORT 2016 PERFORMANCE INDICATORS TD Framework
The title of this year’s Annual Report, Enriching the lives of our customers, communities and colleagues, speaks to the purpose that underpins what we do each and every day. It is part of the new TD Framework, which guides our behaviour, shapes our culture and drives our performance.
Our Framework is described in a simple and straightforward way, Simply, it’s about what we set out to achieve every day, and how we so everyone has a clear understanding of how we will grow will do it. The TD Framework is inspiring, yet easy to incorporate into our business and people, be the brand of choice for customers the work we do. Most important, it has no borders – the Framework and clients, and make life better in the community. It is captured applies to everyone at TD, no matter their business, level or location. in the graphic below, which expresses our mission, purpose and The shared commitments are the behaviours that differentiate us and set of shared commitments. The TD Tree represents growth and help guide the way we run our business, develop as leaders, and development, strength and wisdom, and an organization with support our colleagues. We will use these commitments throughout deep roots. It also reflects our ongoing focus on our environment. the Bank to help set objectives, evaluate performance, reward and recognize our colleagues and build the skills and capabilities we need to continue succeeding as an organization.