THE NEWSLETTERmatters OF SHETTLESTON HOUSING ASSOCIATION OCTOBER 2020 Serving the communities of Shettleston, , Greenfield and Keeping our standards up in testing times! With the recent increase in Covid You can read more about all of cases, and new government this and more inside – I hope you restrictions, our office will remain find it useful. closed for now. Staff are mainly Please see our website for working from home but are in the more information about our office and out and about in the customer service standards and area when required. This is how to let us know if you feel that frustrating for everyone but we our service has not been up to are determined to, safely, provide make an appointment to scratch. We’re always keen to get you with the best service we can. receive expert money and your feedback and suggestions This is a reminder of what you can benefits advice. for improvement. We will soon be expect from us: • We will respond to any carrying out a telephone survey • You can talk to our staff about neighbour nuisance or anti- with a sample of our tenants. any of our services, without social behaviour issues within Stay safe! unreasonable delay, through our usual target timescales. Tony Teasdale (CEO) the usual office phone or e- • We are continuing to let mail contacts. houses and you can speak to • Our usual repairs service is our allocations team if you operating, and target repair have a rehousing need. response times continue to • Our staff and contractors will apply. always follow agreed health • The close cleaning, bulk and safety procedures when refuse removal and meeting with you. landscaping services are also We’re also continuing with our unchanged. programme of new homes. On top The Food Pantry is • If you are having difficulties of our usual services we are also now open and proving paying your rent or have other developing new initiatives to very popular with SHA tenants money worries you can speak meet tenant and community and other local residents. See to your housing officer or needs during these testing times. page 3 for more information. In this issue... Our virtual AGM! Food Pantry opens Get connected Over 75s TV News from page 2 page 3 with new digital licence Tollcross Park skills page 6 page 12 page 4 2 Shettleston Matters... Committee news... The Association’s volunteer • The Association’s Business the Fenella St development. Management Committee is Plan for 2020/21. • The annual review of the elected by the share-holding • The restructure of our £45m composition and capacity of members of the Association. It loan facility with Royal Bank of the Management Committee, oversees the work of the . and the Committee Association and takes all • The Annual Accounts for Development Plan for strategically important decisions. 2019/20. 2020/21. Committee has continued to meet • The establishment of a during the lockdown via video- • Our Procurement Strategy for 2020/21. Community Food Pantry in conferencing and has continued SHA shop premises. to monitor the Association’s • An internal audit of our new performance. Since the last housing development • The results of the factored newsletter, Committee has activities. owners survey and action plan arising from this. considered and taken decisions • Policies and procedures for on the following items: housing development. Margaret Russell retired from Committee in August, having • Staffing and service delivery • Appointment of contractor arrangements during lock- Stewart and Shields Ltd to served two separate stints on down. complete outstanding work at Committee and is thanked for her contribution over several years. Our virtual AGM! The Annual privilege” and thanked Committee that had been received to the General and staff for their support during Management Committee. Grace meeting her tenure. She was then warmly Barbour and Gillian Johnston (AGM) of the thanked for her successful were re-elected and new recruits Association’s leadership of the Association Isabella Barnes, Elizabeth members was during a period of significant Battersby, and Jenny Kiernan will held on 22nd change and development. also now join the Committee. September. Aileen Ogston of auditors This brings the total number of Gillian Johnston This year it Scott Moncrieff spoke about the elected Committee members up was held Annual Accounts. The meeting to ten. Full details of the AGM are “virtually” by video-conference then considered the nominations available on request. because of the ongoing restrictions on public gatherings. We provided advice and assistance to help several people participate who would otherwise have been unable to. Thanks to all those who made the effort to take part. At the meeting, Association Chair Gillian Johnston presented her annual report, during what was her fifth and final AGM as Chairperson. Gillian, who is a NHS nurse by day, described being New recruits – Belle Barnes, Jenny Kiernan and Elizabeth Battersby – and Chair as “hard work but a Margaret Russell who stepped down. Shettleston Matters... 3 Food Pantry opens The Pantry is now open at 981 Shettleston Road. It has a range of quality food to choose from and membership is open to all. For a modest fee of £2.50, members can take away £15 worth of goods from a range of food groups at each visit to the shop. To sign up, all you have to do is visit the shop and the rest will be done for you. The Pantry is Through an arrangement with Fareshare currently open between 10.30am and , the Pantry is able to source good 2.30pm on Tuesdays and Wednesdays. quality surplus food from supermarkets. Unity, The trial period for the Pantry will shortly a Scottish charity and social enterprise, provides end but we are delighted that a recent Big Lottery the shop staff and oversees the recruitment and award means it can continue for another three years. training of volunteers who help with the running of However, from the end of October, it will only be the shop. If you would like to know more about open on Tuesdays, but for the full day. getting involved please contact Anila Ali, our The Pantry has been established in collaboration Communications and Engagement Officer on 345 with and Tollcross Housing Associations. 2259 or email [email protected]. Development news... also well underway. Additional St Mark’s: Design development at works will be required across the St Mark’s progressed well during site to rectify defects uncovered lockdown and we have submitted in the ventilation and drainage applications for Stage 1 Warrant systems installed by the original and Roads Construction Consent. contractor. We expect the 22 flats Unfortunately, we have recently within this block to be handed been advised by our design & over to the Association and ready build contractor that they are to let at the start of the year. reviewing their position within Cunningham House: We have Works to complete Block 3 facing Scotland and will no longer be reached the end of the defects onto Old Shettleston Road are able to take forward the project liability period for Cunningham currently being priced and we as planned. We will now have to House and the Association is now hope to get these underway re-tender for a new contractor and taking over full maintenance before Christmas. it is anticipated that our site start responsibility for the building. We for these 44 new homes will be are delighted to report that this delayed until spring 2021. project received another accolade and was shortlisted in the Scottish Design Awards 2020. Fenella Street: Following easing of lockdown measures our contractor returned to the Fenella Street site in mid-June to complete works on Block 2 facing onto Shettleston Road. Finishing works within these flats are now almost complete and works to complete the common areas are 4 Shettleston Matters... Safety update from the repairs team As we continue to deliver services as best we can after the lockdown in March, we are still reminded that Covid-19 hasn’t gone away and still poses a health and safety risk. The guidelines below will continue to be followed to keep residents, contractors, and Association Staff safe. If you contact us about a repair, we will ask you some screening questions about your current situation and whether you are self-isolating or shielding so that we can understand how best to protect you and your family, as well as our contractor and staff. When our contractor or staff member attends, they Get connected with new will: digital skills • Ask again whether your circumstances have changed and if you are self-isolating or shielding. Do you find it difficult to use the internet and online • Distance themselves by at least 2m from anyone services such as shopping, banking and socialising? answering the door. Digital skills are increasingly essential for all sorts of • Ask you to remove yourself to another room in things, including comparing prices and products, job the house to allow the repair or inspection to be seeking, claiming benefits or just staying in touch carried out. with family and friends. And during lockdown, it became apparent just how useful it is to be able to • Avoid touching surfaces where possible and wipe do things online. down any areas they have to touch. We are pleased to say that we will soon be able • Wear protective gloves and other additional to help our residents with learning these skills. The protective clothing where necessary. Association has just been awarded funding from the • Ask if they can wash their hands before and after Glasgow Communities Fund to provide a Digital their visit (if you are happy for them to do so). Inclusion service for the coming year. The aim is to Alternatively they will use hand-sanitiser before help our tenants and other members of the and after carrying out works. community to improve their digital skills to make full We would ask that you minimise interaction with our use of a computer, smart phone or tablet. If you contractors and staff and stand at least 2m away. would like to know more and be kept up to date They will show you identification when they arrive about the new service please contact Anila Ali, our and once you have checked this, please leave them Communications and Engagement Officer on 345 to undertake their work. By following these steps we 2259 or email [email protected]. can all minimise the risk of infection. Projects update reduced workforce. working in occupied homes. • Scottish Housing Quality The remainder of our projects Projects are beginning to start up Standard – kitchen upgrades have been delayed due to the again after lockdown in March, are back on-site with the lockdown and restrictions that with additional safety measures contractor only working in void have been in place, however we in place to meet Covid-19 properties at the time of are progressing with these now restrictions and the requirement writing. and will be going out to tender. for social distancing: • Window upgrades started in We will continue to follow • Amulree Street external fabric September and will follow government guidelines as we work is back on-site with strict Covid-19 guidelines for progress with our projects. Shettleston Matters... 5 Electrical safety Let’s talk We have now re-started our programme Covid-19 has brought challenges for all of us with of electrical safety inspections. These lockdown restrictions, furlough and for some, a loss five yearly inspections are essential to or change to employment. We understand that it has ensure the safety of your home and compliance with been a difficult time and that the impact for some is legislation. We need your help to ensure we meet more significant. Please don’t worry – we are here this important safety requirement. to help you. Our electricians will contact you if your property If you have lost income because of coronavirus or is due an inspection this year. Please co-operate for any other reason and are worried about paying with them to arrange a suitable date and time for the your rent, we want to help you – please TALK TO US. completion of this work. We have a legal duty to The sooner you speak to us the quicker we can help carry out an electrical safety inspection every five you, don’t wait until it is too late. years and we will force access, if necessary, in order You should continue to prioritise paying your rent to meet this requirement. which is due monthly in advance. We know money During the inspection, our contractor will require may be tight, but paying your rent should access to all rooms within your home and will discuss be at the top of your list and we want to with you how best to do this while maintaining support you to do this. social distancing. As with all our maintenance work, HOW WE WILL HELP: our electricians have developed safe working methods to ensure all parties are protected when • Listen to you. undertaking inspections in your home. • Discuss payment plans that are affordable to you. If you are self-isolating when you receive an • Help you find out if you are entitled to any appointment, please contact us immediately on our benefits or funding. Our welfare rights officers Freephone number 0808 202 6565 and we will work and money advisor can help you to maximise with you to agree a suitable alternative. your income. Advice is also available on Universal Credit and if your benefit money has reduced, a referral can be made to an energy Pest control and advisor to help with energy costs. wasps’ nests • Direct you to other organisations that can assist During the pandemic, Glasgow City Council HOW TO TALK TO US: environmental services had suspended their pest • During the pandemic our office has been closed control services. The Association responded by and we stopped doing face to face meetings, bringing in our own pest control contractor to keep however you can still reach your housing officer on top of reports of vermin problems. or welfare rights officer in the following ways: The Council has now reintroduced these services • Phone: 0141 763 0511 and you should contact their pest control team on • Email: [email protected] 0141 287 1059 in the first instance if you are • Text: 07407 492606 affected. Please also let us know you have reported a problem to the Council’s pest control team so that • Website: www.shettleston.co.uk we can work closely with them to prevent vermin HOW YOU CAN PAY YOUR RENT: access to your home/building. • Set up a Direct Debit/recurring payment Over the summer, we had several reports of • Via the Allpay app wasps’ nests. Unfortunately, the Council’s pest control team will not deal with wasps’ nests and you • At a Paypoint outlet or Post Office using your should contact us directly if the nest is attached to, Allpay rent payment card or located within, your home and causing issues • Callpay (using a debit/credit card by phoning our with the opening of doors or windows in your office) property. Please note that we will not remove wasps’ • Online at www.allpay.net nests from garden areas. • By calling Allpay on 0330 041 6497 6 Shettleston Matters...

Over 75s TV licence Job Start Payment for In August, the BBC introduced a new scheme that offers some over 75 households a free TV Licence. young people You can get a free TV Licence if: Job Start Payment (previously Job Grant) is a new • You, as the licence holder, are 75 years or older payment to help young people with the costs AND associated with the transition into employment, • You, or your partner living at the same address, after a period of time out of paid work. It is a cash receive Pension Credit. payment of £250, or £400 for a young person with Anyone who is aged 75 and over and is not in receipt children. of Pension Credit will have to pay for a TV licence. This payment could help with travel costs or could be used for clothing, lunches and other Previously covered by a free over 75 TV expenses that need to be met before someone licence? receives their first salary. TV Licensing is in the process of writing to all customers who were covered by a free over 75 TV Who can claim Job Start Licence on the 31st July 2020, inviting them to apply Payment? for a free licence if they are receiving Pension Credit, Someone living in Scotland, aged 16-24, who has OR asking them to choose how they want to pay for been out of work and receiving one or more of the their licence if they now need to. qualifying benefits (see below) for at least six Licence holders will need to respond within two months when they receive a job offer. They must months of receiving their letter. have been offered work averaging at least 12 Never had a free over 75 licence? hours per week over a four week period. If you think you’re eligible for a free licence but have Care leavers aged 16-25 can claim too. They not held one before, call 0300 790 6117 and speak to only need to be out of work and receiving a an advisors to request an application form – lines qualifying benefit on the day of their job offer, not are open between 8.30am and 6.30pm, from for the previous six months. Monday to Friday. Claims can be made up to three months after the date of the job offer. The qualifying benefits Ways to pay for TV licence? are: You can pay the £157.50 fee in one go by setting up • Income-based Jobseeker’s Allowance a direct debit, paying by debit/credit card or pay by cheque. Alternatively, you can spread the cost • Income Support through TV Licensing’s new payment scheme called • Income-related Employment the 75+ Plan. This is only available to people who • Support Allowance and are aged 75 or over, and were previously covered by Universal Credit a free TV Licence. • For more information and to For more information please call TV Licensing on apply, visit: 0300 790 6117 or visit www tvlicensing co.uk. If you www mygov scot/job- need help or advice, you can also speak to our start-payment/ tenancy sustainment team by calling the office on 763 0511. Shettleston Matters... 7 Tenants’ Right Warm Home Discount to Repair The Warm Home Discount (WHD) is a The Association aims to payment of £140, which eligible complete all emergency repairs electricity customers can apply for. If within 10 hours. However, tenants you have applied previously, you will who have signed the Scottish need to reapply each year. Secure Tenancy have the right to There are two ways to qualify for the have certain types of emergency WHD scheme: repairs carried out within the • You get the Guarantee Credit specified times below. element of Pension Credit, this If we fail to complete the work is known as the ‘core group’. in time, tenants have the right to • You are on a low income and meet your energy supplier’s criteria appoint another contractor from for the scheme - known as the ‘broader group’ the Association’s approved lists, It’s best to check if your energy supplier offers the warm home to carry out the work. This applies discount. To do this, call them directly or check your electricity only to work costing less than supplier’s website. Your supplier will also be able to advise you on £350. Compensation of £15 per whether you are eligible for the discount. job and £3 per day until Here are some of the suppliers that offer WHD and (at time of completion is payable if the print) have opened their application process or will do so very soon: Association fails to meet these • Scottish Gas completion targets. Further hiips://www.britishgas.co.uk/energy/energy-saving/warm- information on the Right to Repair home-discount.html Scheme is available from the 0333 202 9802 Association’s office. • Scottish Power Repair Response Times Days hiips://www.scottishpower.co.uk/whd.process?execution=e1s1 0800 027 0072 Blocked fire or boiler flue 1 • SSE Blocked or leaking drains, soil stack or toilet 1 hiips://sse.co.uk/forms/warm-home-discount-application- form/introduction Blocked sink or bath 1 0345 026 2658 Complete loss of electrical power 1 • Eon Insecure window, door or lock 1 hiips://www.eonenergy.com/warm-home-discount.html Unsafe access path or step 1 0345 052 0000 Significant leaks and floodings 1 • Npower Partial or complete loss of gas hiips://www.npowerwarmhomediscount.com/ supply 1 0800 073 3000 Partial or complete loss of space or • EDF water heating 1 hiips://my.edfenergy.com/warm-home-discount Toilet not flushing 1 0333 200 5100 Unsafe power, sockets or fittings 1 • E Gas and Electricity Complete loss of water supply 1 hiips://www.e.org/support/warm-home-discount Partial loss of electrical power 3 0333 103 9575 Partial loss of water supply 3 Please note that Utilita have now CLOSED their application Loose banister or handrail 3 process. Unsafe floor or stairs 3 If you are considering switching your energy supply and are eligible Defective kitchen or bathroom for WHD, make sure that your new energy supplier offers WHD too. extractor fan 7 8 Shettleston Matters...

Scottish Child November 2020, with the first application-based process, and payments beginning from the will be paid on a monthly basis. Payment end of February 2021 – a delay of Eligibility is for households with The Scottish Government plan to two months from the original children and in receipt of a introduce a new Scottish Child timetable due to Covid-19. qualifying benefit (Universal Payment for low-income families This new payment means that Credit, Legacy Benefits and/or with children under six years of low-income families with a child Pension Credit). age. Applications will open in under six will be able to apply for The Sottish Government is £10 per child, per week - also committed to rolling out the equivalent to £520 per year. benefit to families with children There are no limits on the under 16, planned for the end of number of eligible children 2022. supported by the Scottish Child The application process has Payment. not yet been announced by The Scottish Child Payment Scottish Government – keep an will be administered by Social eye on our website and Facebook Security Scotland through an page for an update on this. Four apprenticeships coming to completion at Upkeep As part of the Association’s wider respective training programmes Association will continue, via role remit, we are committed to and secure full-time employment Upkeep, to seek to create new creating local training and with Upkeep or with another employment opportunities and employment opportunities where employer. The training and will engage in any appropriate possible, adding value to our support they have receiving city wide or national programmes local community. Upkeep, our during their time with Upkeep will to achieve this. subsidiary, is key to the delivery be invaluable in shaping their For more information please of this, and since its future careers. contact Upkeep on 0141 764 3793 establishment in 2005, has With COVID-19 having an or email enquiries@upkeep employed a significant number of impact on opportunities available glasgow.org.uk local people, providing long term to younger people, the jobs with good terms and conditions. The apprenticeship opportunities have varied over the years in terms of the type of learning and work offered, ranging from joinery, electrical, roofing, plumbing, and landscaping to administration. Upkeep adheres to the Glasgow Living Wage standards. At present, Upkeep has four active apprentices and we are hopeful that they will be successful in completing their Shettleston Matters... 9 Update from the Upkeep landscaping team... As we are now in autumn, we we’re pleased to say that the we are working on our winter thought it would be useful to team remains on target to hard cut back list. prove an update on the achieve its original programme of • Weed maintenance and landscaping services provided by works. spraying ongoing. our subsidiary company, Upkeep. At the beginning of • Burn and culvert maintenance While Covid-19 has had a September, the team have carried out regularly to massive impact across all our achieved the following: ensure the local burns remain services, our landscaping team • Nine grass cuts with at least free of hazard and are free have continued to keep the three more to follow flowing. gardens and communal areas of depending on weather. Shettleston and the wider • Emergency tree works to • Two hedge cuts completed ensure diseased and community well maintained with with a final cut to be minimal disruption. dangerous trees are completed later in the identified and maintained. At the beginning of each season. gardening season the team agree For additional information please a programme of works with the • Four shrub cuts, in addition to contact Upkeep on 0141 764 Association and despite the the preparatory works carried 3793 or email: enquiries@ unprecedented circumstances, out in February each year, and upkeepglasgow.org.uk. 10 Shettleston Matters... Back court maintenance

As outlined in our last Before... and after! newsletter, we continued to deliver adapted estate services around Shettleston despite the difficult circumstances, in the interests of keeping closes, backcourts, and common areas safe and clean for residents. In particular, we’d like to highlight the good work undertaken by Upkeep in keeping our backcourts in good order and Before... and after! clearing up any mess and litter around bin areas. We all have a responsibility to keep our community clean and tidy and we ask tenants to make sure that bin areas, in particular, are used appropriately and any issues with bins are reported to the Council.

Apply for a house with us If you wish to apply for a social rented house with Shettleston Housing Association and be added to our waiting lists, you can do so by calling us at the office and requesting an application form to be posted out. We also let homes on a private residential tenancy through our subsidiary East End Housing Lettings resumed Development Company (EEHDC). A number of We’re pleased to say that the Association resumed EEHDC homes are currently available, including the letting of homes at the end of June, after a Mid-Market Rent (MMR) home in our new Fenella period of no activity in this area due to the lockdown Street and Pettigrew Street developments. Please conditions imposed at the end of March. We are note that your household income must be continuing to offer home viewings and signing up between £18,000 – £40,000 per annum, to be new tenants whilst strictly following Scottish eligible for a MMR home. Government guidelines to minimise the risk to staff To find out more and to apply, please call the and applicants. An unavoidable consequence of this office on 763 0511 (option 5 and ask for is that our lettings process is slightly different and allocations team) or send an email: taking a bit longer than usual, however we are allocationsteam@ shettleston.co.uk. To request working hard in the background to ensure that we an application form for MMR, please email: continue to serve the applicants on our waiting list [email protected]. as best we can in the circumstances. Shettleston Matters... 11 Homelessness challenges In our December 2019 newsletter citywide to help alleviate the we included an article on the pressures on demand. It is being increasing demand of households recommended that social presenting as homeless to the landlords provide the Council with Glasgow City Council (GCC) case up to 90% of their lets (net of work team and how the Council transfers) for homeless applicants were looking for an increasing and consider permitting number of lets from social underoccupation during the landlords to help ensure people Covid-19 recovery period up to experiencing homelessness were 31st March 2020. This rehoused as quickly as possible. recommendation is being backed Councils have a legal duty to help by the Scottish Government. people who are homeless or at As a community based risk of being homeless, however, Association we do a lot of work to accommodate this request as it legislation also gives a local try and prevent homelessness will inevitably impact on our authority statutory powers to and in our allocations policy we ability to rehouse applicants from refer a person who is homeless to do prioritise those people in poor our waiting list. a Registered Social Landlord housing circumstances/ However, any change to our (RSLs). conditions to receive reasonable allocation procedures should be It will be of no surprise to preference in the way our houses reported to you and therefore we anyone that the homelessness are allocated. We also currently wanted to include this situation has worsened over the allocate properties in accordance information in this newsletter. If past few months. Being without a with size of household. These are, you have any views on this matter home during a pandemic is very however, far from normal times please contact Anne McAlpine, stressful and lockdown has meant and we are being asked to Director of Customer & that the number of homeless prioritise those experiencing Community Services or Sandra persons and families living in homelessness over the next few McIlroy, Housing Manager at our temporary accommodation has months. This is a challenge and office. Both staff continue to work increased significantly amid the one in which our Committee will remotely. Any feedback will be pandemic. need to decide as to how we reported to our Management Glasgow City Council has could best temporarily adjust our Committee so please contact us therefore approached RSLs letting quotas and policy to before 23rd October, 2020.

Foodbank re-opened Happy retirement to Jane McBride Shettleston Foodbank has now Jane, our Community Engagement and Support re-opened and is providing Manager, has retired after 20 years’ service. During emergency food from the this time, Jane made a fantastic contribution to the Association’s shop premises at work of the Association and the local community. She 20 South Vesalius Street, every played a leading role in the successful housing stock Friday afternoon between 1- transfer campaign. Her community development 3pm. For more information skills and expertise in bidding for grant funding were contact the office or visit: www. vital to the establishment and successful operation of a range of “wider glasgowne.foodbank.org.uk. role” projects in the community including our own Upkeep Shettleston Community Enterprise Ltd, the Men’s Shed and Shettleston Community Growing Project (SCGP). Jane is going to stay involved with SCGP on a voluntary basis and we look forward to staying in touch. All the best to Jane for a very well-deserved and happy retirement! 12 Shettleston Matters... News from Tollcross Park Tollcross Park is a wonderful local amenity and plays an important part in the lives and wellbeing of many local residents. Tollcross Mansionhouse up for sale Many tenants will recall that we acquired and refurbished Tollcross Mansionhouse in 1993. It very successfully operated as sheltered housing for older people until in 2018 when the building was deemed to no longer meet the necessary requirements. Since then the Association has explored other possible uses for it know that many local folk would planning application see the but without success. This iconic like to see it restored. The Council Glasgow City Council Planning east end building is of great hopes to be able to bring the Portal: 20/01582/FUL. historical significance and is “A” historic structure back into re- If you have an interest in the listed. We have continued to use, as part of the wider plans to Park and any views on the future maintain the building and keep it develop the adjacent site as an of local facilities there please secure but after 27 years as its early learning and childcare contact Tony Teasdale, CEO. custodian, we are now seeking to facility. For full details of the find another owner and the property is up for sale. Over the last year we have agreed a new Conservation Agreement with the National Trust for Scotland, which will place legal obligations of care and responsibility upon any future owner of the Mansionhouse. Sale details can be seen here: hiips://www.g- s.co.uk/property/?property=464 73. Winter Gardens Bike For Good awarded. We are pleased to say that You will recall from our last there was a strong Glasshouse newsletter that the Association uptake of the offer and Glasgow City Council has recently had partnered with cycling the charity delivered 22 bikes to lodged a planning application to charity Bike For Good, to offer 15 local families! Thanks to BFG bring the nearby Winter Garden free bikes to families in for their excellent work and we Conservatory back into use. It has Shettleston, courtesy of some will keep you updated of any lain empty and unused since funding the charity had been storm damage in 2011 and we new opportunities. Fuse Matters... 13 Fuse Round Up...

Fuse’s response to youth provision during the lockdown was The Game, featuring multiple online challenges for young persons aged between 5 and 18 years, with a chance of winning some prizes. Since the relaxing of lockdown rules, we ran with The Game 2, and were able to combine the online challenges with some outdoor sessions in our new garden. No matter what the weather, the youth work staff invited small groups of our Juniors club and Wee Yins into the garden to do a This photo shows a volunteer getting the mixture of arts and crafts and hygiene pack bags ready to go. games. The Seniors club at Fuse part of her series of lockdown enjoyed meeting the youth diaries and, with the help of workers for chats in Budhill Park, others, put together a hygiene and we even managed to recruit pack to be distributed to the some more youth volunteers who other members. She pointed out were desperate to get involved that there was a danger that and help out in their community. young people may fall into bad One of the young people habits when not having a reason produced a video on self-care as to get up and get ready for school. The youth work staff at Fuse Fuse has appointed a COVID- also took to the streets in old 19 Officer who is responsible for fashioned street work style to ensuring that the building and the chat with the community, sessions that we run are safe and ensuring people were aware of comply with the Scottish the many different ways they Government guidelines. We are could engage with Fuse and pleased to say that we are already connect with support, including open for most things but we hope accessing the Fuse essentials to be fully up and running by 20th food parcels. The staff had the October (depending on added help of a large Minion government guidelines). which was great for drawing Please check our social media attention. All socially distanced of pages for up-to-date information course! and bookings.

Fuse, 1567-1573 Shettleston Road, Glasgow G32 9AS 0141 778 4477 • [email protected] • www.fuseonline.org.uk • www.facebook.com/Fuse.cafe twitter.com/GlasgowFuse • www.instagram.com/fuseyouthcafe/ “Changing perceptions, Changing attitudes, Changing lives” 14 Shettleston Matters... Performance Review Monitoring our performance reported in several years. We as a result of Covid-19 has never understand there are many 1st April – 30th June been more important to gauge tenants who have been financially It has been an unprecedented the impact. Emergency/essential affected by furlough or job loss past few months for everyone. As repairs continued to be carried and we would urge anyone who is an Association we were faced out during the first quarter and struggling to contact our office. with many challenges during this we are pleased to report that all We have staff who can help you first quarter as we strived to repairs were carried out within get back on track with your rent. ensure we continued to serve our target. Our income from rents If you want to find out more, residents as best we could during was, however, below target and please contact Anne McAlpine on lockdown. this is the lowest figure we have 763 0511.

What we measure Target Achieved You may also wish to know... Emergency repairs % completed in 4 100% 100% 311 jobs were completed within 4 hours hours during Covid-19. Urgent repairs % completed in 3 days 96% 99% 402 out of 403 jobs were completed within timescale during Covid-19. Routine repairs % completed in 10 95.5% 97% 172 out of 177 jobs were completed within days timescale. Non-emergency repairs completed 94% 98% 569 out of 580 jobs were completed RFT “right first” & “on time” which avoided a second visit. Gas Safety Inspections – how many 0 fails 2 fails 2 Gas Safety Inspections failed – due to times in past year did we fail to meet Covid-19. Access was arranged when statutory duty to complete a gas suitable to do so & inspections were safety check carried out. Repair appointments – % kept 96% 100% All appointments made were kept during 1st quarter. Post inspection of repairs 15% 5% As a result of lockdown staff were working remotely and contact with residents was in line with government advice. Lets to homeless referrals 25% 0% In line with guidance we were not able to relet properties until end of June 2020. However, we worked with our partner at GCC to provide temporary accommodation for homeless applicants during lockdown. % rent collected as % rent due 99.95% 92.51% Impact of Covid-19 resulted in loss of rental income. Arrears have also increased. Staff absence due to sickness 4% 2.9% We are pleased to report staff sickness was below target as staff remained safe and well during Covid-19.

Red – target not met: The outcomes highlighted in red on the table above show areas of work which require improvement. We are making further changes to our structure to ensure we continue to offer good outcomes for our residents. Amber – target unable to be met: As a direct result of Covid-19 restrictions. Green – target exceeded: The outcomes highlighted in green show areas of work which met the 100% target or exceeded our set target. Shettleston Matters... 15

Spot the Difference ✄ With Halloween coming soon, can you spot the TEN differences between our ghastly scenes?

Name: Email: Address: The winner will receive a £30 shopping voucher. Postcode: You can either post your entry to the Association office or you can hand it into the Upkeep office at Tel: 16 Culrain Street by October 31st. 16 Shettleston Matters... New safety Useful Numbers measures in General Enquiries 763 0511 Repairs o8o8 202 6565 (Freephone) office (between 9am - 5pm weekdays) Duo to the current Covid-19 restrictions that the Emergency Repairs o8o8 202 6565 (Freephone) Scottish Government has in place, our office (after 5pm, weekends and public holidays) remains closed to the public, with the majority of Texting Service 07407 492606 staff working from home. In the background, we have been working to make our office as safe as 101 possible for both the public and staff, for when we National Grid Gas Emergencies 0800 111999 can reopen. We have installed screens to our reception Scottish Water 0845 600 8855 (24hr) desk and in interview booths and have put up safe Glasgow City Council distancing signage around the office. We have Cleansing Department Bulk Refuse 287 9700 also installed hand sanitiser stations to ensure Environmental Health 0845 2701558 (opt 3) your visit to our office is as safe as possible. Pest Control 0845 2701558 (opt 4) We have also installed a controlled entry Stair Lighting 0800 595595 system at our public entrance so that we will be Street Lighting 0800 373635 able to introduce an appointments based system once Government guidelines allow us to do so. Benefit Agencies Job Centre Plus 532 8528 Housing & Council Tax Benefit 287 5050 How well did we do? Tell us on www shettleston co.uk/survey Office Opening Times: Closed until further notice ✄ ...and follow us on Application for Membership of Shettleston Housing Association Title: First Name: In making this application I declare that: • The information opposite is correct. Surname: • I am over 18 years of age (or 16 in the case of Association tenants). Address: • I have read and accept the Information on the Rights & Responsibilities of Association Membership (see website or request paper copy). Postcode: • I will abide by the Association’s rules in my conduct as a member. Tel: • I attach £1.00 payment.

Email: Signed: Date:

Status: Please tick box (where appropriate) Post or hand in to: Shettleston Housing Association, Shettleston Housing Association tenant Helen McGregor House, 65 Pettigrew Street, Glasgow G32 7XR Resident within Shettleston, Springboig, Tel: 0141 763 0511 • Fax: 0141 778 5278 Greenfield 0r Sandyhills areas Email: [email protected] Web: www.shettleston.co.uk

Shettleston Housing Association Ltd is a Registered Scottish Charity, No. SC036687 • Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183 Registered under the Co-operative and Community Benefits Act 2014, Registered No. SP1884RS • Property Factor Registered No. PF000226 • Authorised by the Financial Conduct Authority, No. FRN730115