MACDONALD YOUTH SERVICES 2016-2017 COMMUNITY REPORT

Macdonald Youth Services (MYS) is a United Way member organization that receives private donations and public funding. MYS employs over 700 MISSION STATEMENT casual, full- and part-time employees, and is governed by a volunteer board MYS fosters hope and opportunities to empower children, youth, adults of directors. This community report covers agency activities and financials and families throughout to grow and heal through safe, caring, from April 1, 2016, to March 31, 2017. respectful and collaborative relationships. ON THE COVER The cover features our new building at 175 Mayfair Avenue in Winnipeg. ACRONYMS APH Alternative Parent Home Service ARCH Adolescent Resources in Community Homes CONTENTS CSU Crisis Stabilization Units ›› A Message from the President 4 ICS Indigenous Cultural Services ›› A Message from the CEO 6 ›› Agency Overview 7 ILS Independent Living with Supports ›› Clinical Services 10 MYS Macdonald Youth Services ›› Indigenous Cultural Services 12 OCN Opaskwayak Cree Nation ›› By the Numbers 14 PAY Positive Alternatives for Youth ›› Placement Services 17 SIP Specialized Individual Placement Service ›› Community Services 20 ›› A Year to Remember 28 TMC Therapeutic Model of Care ›› Sponsorship and Donors 34 YCSS Youth Crisis Stabilization System ›› Grants 35 YRC Youth Resource Centre/Shelter ›› Financial Report 36 ›› Board of Directors 38

3 MESSAGE FROM THE PRESIDENT It has truly been a pleasure and a privilege to for Winnipeg—it has been our honour to be associated with him. Thanks serve as Chair of the MYS board over the past also to our building team: Joe Bova and Giselle Macdonald of Resolve; our three years. I have worked with wonderful people. architects Ray Wan and Michael Chan; and Stuart Olsen Construction. They I salute my fellow board members and the staff delivered “on time and on budget”—we just love that phrase. at the agency. You all have good hearts and One of our most important undertakings over the past two years has been wonderful spirits. Your service makes a difference in our community. reflecting on the calls to action in the Truth and Reconciliation Commission The mission of MYS and the services we deliver every day to youth, families, report. In Manitoba, we are all treaty people. We need to more truly know and our partner agencies is essential. There are not many opportunities what this means and bring new perspectives into our institutions. At MYS in life to noticeably make the world a better place; without question this is we are doing the analysis, gaining a better understanding of the needs of the what MYS does through every young person and every family we help. On youth and families we serve, and adapting our programs to honour all our the front line, it is hard work but it can also be incredibly rewarding. I can’t relationships in a better way. This is an epic journey that we have begun well. say enough about how much I admire the work that all the MYS employees, This journey will test our capacity to listen, understand, and change for years families, and volunteers do. to come. At the end of the 2016-2017 financial year I can state that we have a small Finally, we are working on relationships with our partners: our sister financial surplus supported by a clean letter from our independent auditor agencies, all three levels of government, the United Way, the Winnipeg MNP. We are also in compliance with all laws and regulations. Foundation, and the many businesses and individuals who support what Our most visible accomplishment over the past year was the construction of we do. We share a common wish—that every young person who has our new building at 175 Mayfair Avenue. The therapeutic space is a superb experienced deep trauma and dislocation has the chance to heal and grow resource for our clinical and counselling services. Too often, social services to be their best self. To make that wish come true, our relationships need are the poor cousins of the community health care system. Our therapy to be better—more respectful, more trusting, and more positive. “It takes a space will raise the level of our performance. village.” This achievement happened because people in the community came Meegwetch. I will continue to serve and support MYS as a Past President. It together in an exceptional way. There are many heroes here but I would like is a wonderful organization. to particularly thank Edward and Stella Kennedy, who provided leadership for our capital campaign; Brad Wolfe, who chaired the campaign committee; and Stuart Murray, whose astute navigational skills and amazing network of Ian Gillies people were essential to our success. Stuart has done so many great things Chair, Board of Directors

4 New therapeutic and administrative centre

This state-of-the-art, 33,000-square-foot facility replaced three older buildings and centralized staff who were spread throughout six locations in Winnipeg. One-third of our new space is devoted to therapeutic programs such as art, music, and cultural activities, as well as individual and family counseling.

The centre was completed in March 2017. We are pleased that amalgamating staff to one location is helping to save costs for the agency. MESSAGE FROM THE CEO Our 2016-2017 fiscal year opened with optimism accomplished without the amazing support of so many donors and our and closed with a sense of accomplishment, yet capital campaign team, led by Honourary Co-Chairs Stella and Edward with much left to be done. Kennedy and Campaign Chair Brad Wolfe. They worked to help us surpass April began with a call from the provincial our initial fundraising goal. government confirming that a four-year wage As with most projects of such scope, the relationships that were built over increase had been approved for employees in our sector, retroactive to the year form a lasting legacy for those involved, while the facility itself will April 2015. This was fantastic and long-anticipated news as MYS staff had have an incredible impact on the many, many families who will benefit from waited several years for a wage increase. Alas, the provincial government our services. changed before the wage increase could be mandated officially, leaving all Throughout the year, our organizational structure continued to evolve within employees—frontline youth care practitioners, office workers, supervisors, the values of our Therapeutic Model of Care (TMC). With support from an therapists, and managers—with more years of stagnant, eroding anonymous donor and from the Royal Bank of Canada (RBC) Foundation, compensation. Even a two-week strike by a small, certified bargaining unit we have been able to move forward with the development of relevant client could not budge the new government to provide the means for a wage outcome goals to measure the effectiveness of our service within the tenets increase that was equivalent to those approved before the change in of the TMC. I look forward to sharing our first results with you as part of next government. year’s annual report. At the end of March 2017, we continued to wait for the results of an MYS has continued in our efforts to prevent youth homelessness. Our Youth arbitration process with another of our bargaining units, fully aware that any Resource Centre provides shelter as well as basic needs and counselling award from the arbitrator would not be supported with increases in funding for youth who are experiencing, or at risk of, homelessness. Through to MYS. Greater efforts are required to ensure that compensation within our Transition Services in Winnipeg, as well as LIFE and MYTEAM services in sector reflects the importance of our work in helping to change the lives of Thompson, MYS helped youth develop skills for living, employment, and children, youth, and families. thriving independently in an adult world. For youth in all of our programs, we Later in April 2016, MYS formally broke ground on our new therapeutic encourage education, with increasing numbers of youth in our care reaching centre. By bringing teams together, MYS has been able to provide a more educational milestones, including high school graduation. Post-secondary integrated, fluid service for clients while also lowering our operational education attendance has been increasing among youth as well, often costs. In March 2017, MYS formally cut the ribbon on our new facility! The as youth are leaving our care at age 18. MYS also remains involved in a building was “on time, on budget,” a testament to the skill of our project leadership capacity with Winnipeg’s plan to end youth homelessness, known manager (Resolve), architect (Ray Wan), contractor (Stuart Olson), as well as Here and Now. as the diligence of our Board of Directors. This goal could not have been 6 MESSAGE FROM THE CEO AGENCY OVERVIEW Each youth served by MYS is incredibly unique and special. Employees, Macdonald Youth Services provides placement programming and foster parents, and volunteers have the honour of guiding, sharing, and community services. knowing the youth as they grow, heal, and develop their individual talents. A COMMUNITY SERVICES few highlights from the year include: ›› Youth Crisis Stabilization System ›› a young man who was presented with a Youth Role Model Award by ›› Coach Program (1 and 2) the City of Winnipeg for his role in establishing a program at a local high ›› Youth Resource Centre/Shelter school to talk about mental health and combat suicide among students; ›› Transition Services: › › a young woman who received our education bursary as she entered the • Positive Alternatives for Youth Environmental Design Program at the University of Manitoba; and • Life Train Program ›› youth who volunteered with the Bear Clan, with some becoming regular, • Independent Living with Supports respected members of the group. Our work continues as we marvel at the resilience of the children, youth, PLACEMENT SERVICES families, and adults we serve. I would like to thank everyone at MYS for their ›› Adolescent Resources in Community Homes ›› Alternative Parent Home Service service, as each person contributes their own skill, knowledge, experience, ›› Kisêwâtisiwin Service and talents towards growth and healing for MYS clients. It has been an ›› Specialized Individual Placement Service honour to work directly with the members of the Executive and Senior TOTAL NUMBER OF CLIENTS SERVED: 8339 Management Teams as they create the spaces which allow individuals to flourish. Thank you for your perseverance and your dedication to our mission PLACEMENT SERVICES statement and TMC. Total number of clients served: 424 I would also like to acknowledge the support of the Board of Directors over Total number of days in care: 90,975 the past year. Individually and collectively, you have contributed significantly COMMUNITY SERVICES to the lives of thousands of Manitobans through your skilled governance of Total number of clients served: 7915 MYS. Thank you. STAFF Casual: 410 Permanent staff (part and full time): 305 Dr. Erma Chapman Total: 715 Chief Executive Officer

7 MYS THERAPEUTIC MODEL OF CARE As an agency, MYS strives to embrace the Therapeutic Model of Care TMC Orientation Manual (TMC) in all areas of service provided by employees, volunteers, and foster We have been doing research to develop this parents. The TMC Oversight Committee is working to produce significant orientation manual since the conception of the contributions for the agency. These are being designed to assist individuals TMC in 2013. Once published, the guide will and teams to increase agency understanding and application of the model. provide all employees, volunteers, and foster The TMC Acknowledgement parents with a common reference point for Cards understanding the TMC theoretical framework, The TMC Oversight Committee created and recommended approaches and methods, as distributed individual acknowledgement cards. well as practical tips and strategies for applying These are available for all employees, volunteers, and foster parents. This the TMC in everyday practice. initiative is meant to assist individuals in acknowledging all the ways in which TMC Education Guide MYS operationalizes and brings to life the TMC. Ongoing opportunities for professional The front of each card highlights one component of the TMC. On the development can assist teams and individuals reverse there is space for individuals to acknowledge how they have made a in their competence and practice of the TMC. difference and directly connect their practice to the TMC. The education guide will assist the agency in The TMC Acknowledgement Cards are located in all service areas guiding this process by providing accessible, throughout the MYS Therapeutic Centre, in The Pas and Thompson office free, and/or low-cost education and training locations, and in all off-site MYS locations. about the 13 components of the TMC. Individuals can select a card for another employee, volunteer, or foster The TMC Oversight Committee will work to parent as a way of recognizing how their practice connects to the TMC and ensure the guide is useful for staff and team use. All new employees will to build on one another’s strengths. receive an electronic copy and supervisors will be encouraged to provide this guide to foster parents and volunteers.

8 MYS THERAPEUTIC MODEL OF CARE

MYS THERAPEUTIC MODEL OF CARE Fostering hope and opportunities to empower children, youth and families throughout Manitoba to grow and heal through safe, caring, respectful and collaborative relationships.

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The Therapeutic Model of Care provides MYS with the foundation for an environment that fosters a sense of safety, connection, and understanding for the people we serve, their families, and the MYS community as a whole. CLINICAL SERVICES NEW BUILDING CLIENT OUTCOMES PROJECT Clinical services at MYS are designed to The consolidation of our Winnipeg- We continuously strive to provide the highest assess individual strengths and needs, based services under one roof in quality of service for clients and their families, improve client and family functioning, the new MYS Therapeutic Centre however, our ability to collect, analyze, and enhance resilience, and ultimately, promote will provide opportunities for greater report on client outcomes has been limited— healing and growth. Informed by our collaboration and sharing of clinical until now. TMC, these services are delivered using a resources and expertise across In March 2017, we created a new role for a collaborative and multi-disciplinary service programs to the benefit of those we Clinical Practice Specialist. This specialist delivery model, which incorporates holistic, serve. Our new home will also afford will work closely with our Clinical Leadership culturally meaningful, trauma, resilience, us the capacity to offer a variety Team to ensure we are delivering best and evidence-informed practices and of therapeutic services in specially practice and evidence-informed services to interventions. Our Clinical Services are designed spaces including individual, move forward in this area. The specialist will integral to ensuring positive outcomes for family, and group therapy; occupational work collaboratively with our Co-Leadership our clients and their families. therapy and play therapy; as well as Teams to design and develop the MYS Client music programming and Indigenous Outcome Model. The model is based on six cultural services. client outcome domains. Research shows that continued investment in these areas will promote health, wellness, and permanency for clients, families, and communities. Moving forward, this model will guide our efforts as we ensure that programs are providing meaningful therapeutic opportunities that contribute to positive growth and increased hope for clients and families. Once fully implemented, the MYS Outcome Model will enhance our continuous quality improvement practices.

10 CLINICAL SERVICES UNITED WAY FUNDING SUPPORTS OCCUPATIONAL THERAPY AT MYS FAMILY NAVIGATOR PROGRAM Occupational Therapists at MYS help young people lead more productive This year MYS was the recipient of a grant from RBC and satisfying lives by helping them to solve problems that interfere with their Youth Mental Health Project to support the development ability to do activities that are important to them. Through individual and group of a Family Navigator Program. Our professional Family therapy, our Occupational Therapists help children and youth in foster, group, Navigators will engage with families to help navigate through and independent living placement programs build independent living and life the numerous therapeutic services available to youth aged skills and develop coping skills to manage traumatic experiences, emotions, and 13 to 24 in the Province of Manitoba. Collaborating with behaviours. service providers in the youth and adult systems, Family Thanks to support from United Way, MYS was able to purchase equipment Navigators will locate resources that match identified needs, necessary for quality and accessible occupational therapy assessments and facilitate connections to these resources as efficiently as interventions for about 200 young people over the next three years. possible, and support families along the way.

11 INDIGENOUS CULTURAL SERVICES Indigenous Cultural Services (ICS) acknowledges the importance of providing HIGHLIGHTS culturally appropriate services to the children, youth, and families we ›› Our annual Aboriginal Day Celebration expanded to include the serve. As a non-Indigenous organization, MYS acknowledges that cultural north. In June, ICS co-hosted an all-day gathering featuring powwow restorative practice is the foundation for breaking cultural stress for our demonstrations, tipi teachings, and hoop dancing. ›› In Winnipeg, the MYS Aboriginal Day Celebration included powwow clients. We acknowledge that this is an essential part of their healing journey. demonstrations, Inuit drumming and singing, a mini powwow, and games. ICS builds community. Our cultural programming includes a powwow circle, ›› We celebrated our ninth annual winter gathering, where over 100 tipi circle, and our Learning Lodge in The Pas/OCN. Indigenous children and MYS community members and guests gathered to enjoy a feast and youth have the opportunity to connect with their Indigenous roots. We share celebration of Indigenous culture through song, dance, and stories. ›› In partnership with The Circle of Life Thunderbird House, our powwow cultural teachings to help youth heal and have provided training to hundreds circle participants get to dance and sing at our celebrations. This circle is of individuals to help them better understand the impacts of colonization and open to all MYS community members, clients, employees, foster families, to explore ways to grow as a community. It is through these experiences that and biological families. Indigenous knowledge holders ensure the success relationships are formed, communities are built, and healing takes place. of this circle. In the spirit of community, the best cultural care comes directly from the ›› We held a monthly Tipi Circle open to all MYS community members interested in learning about Indigenous ways of knowing and being. First Nation, Inuit, and Métis people and communities (urban and rural) ›› The Learning Lodge in The Pas began operating in Spring 2016. It themselves. ICS has developed many relationships over the years. It is provides cultural space for our northern region community members. We through these collaborative relationships with Indigenous Elders, knowledge host land-based therapy excursions out of the lodge. keepers, resource people, helpers, communities, and organizations that ›› Our new building has two smudge rooms, offering cultural space for all MYS is able offer youth and their families the best, most inclusive cultural MYS community members. ›› ICS trained community members, including board members, employees, care possible. and foster parents. Annual average per service area ›› ICS co-hosted a workshop called “Understanding roots of trauma and Service Area KISE APH SIP ARCH building resiliency” and also co-facilitated the Board retreat, focusing on the roots of historical trauma stemming from colonization. We held a # of clients 125 156 45 51 blanket exercise and received teachings on the “Rights of the Anishinabe # of Indigenous clients 121 75 28 28 Child.” Percentage 97% 49% 67% 62%

12 “When we first started going to the Powwow Circle we had no idea what to expect but after our oldest son, who is Indigenous, asked us if he could be an Aboriginal for Halloween we knew we had to connect our boys with their culture. After attending a few weeks we realized that we were part of a community; a community where our oldest found his love for dance, and had taken pride in who he is and where he comes from. For our youngest, who struggles with self- esteem and attachment issues this has been a safe place where he can socialize with other children that are experiencing the same struggles and be accepted…. [their biological] Grandma is so proud to see her boys dance and take part in their cultural traditions. As foster parents, it is our responsibility to ensure that our children have every opportunity to know who they are, where they come from and the potential they have within themselves. The Powwow Circle is a great resource as well as a special place to achieve these things!” ~Kendra Sigurdson, APH Foster parent, 2017 BY THE NUMBERS PLACEMENT SERVICES COMMUNITY SERVICES TRANSITION SERVICES Alternative Parent Home Coach Program Positive Alternatives for Youth Children and youth served 156 Families served 39 Participants served 548 Service days 45,725 Youth Resource Centre/Shelter Volunteers 22 Kisêwâtisiwin Service Youth contacts 4305 Number of hours volunteered 1347 Children, youth, and adults served 125 Parent contacts 1375 Life Train Service days 28,677 Professional contacts 7465 Participants served 183 Adolescent Resources in Community Homes Safe overnights provided to youth 1425 Participants in the Asset Building Program 15 Youth served in community homes 51 Youth Crisis Stabilization System Independent Living with Supports Service days 11,166 Calls received during the year 5323 Youth served 22 Specialized Individual Placement Community visits made Youth served 45 by the Mobile Crisis Team 1126 Service days 5407 Referrals to the brief therapy team 297 Referrals to the crisis stabilization units 677 Most frequent callers were parents and guardians Average age of youth using YCSS 14 Main reasons for calling intake were concerns about self-harm/suicidal ideation/at-risk behaviours

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PLACEMENT SERVICES Placement Services embraced the MYS Therapeutic Model of Care. Our HIGHLIGHTS goal is to meet the individual needs of each child, youth, and adult by ›› In September we helped bring a young man much closer to his biological creating a safe environment that provides support and understanding so family. He is settled in one of our newest foster homes. › each individual can grow, heal, and reach their full potential. › A foster family created a “trip of a lifetime” experience for children placed with their family. During their trip, this family ensured that the biological MYS supported children, youth, and families through the Alternative Parent families of their foster children received photos and were able to directly Home Service (including Purple Martin Program), Kisêwâtisiwin, Adolescent witness the magic of Disney through Facetime. Resources in Community Homes, and the Specialized Individual Placement ›› We have supported clients to obtain high school diplomas, their very own Service. apartments (without any need for lease co-signers), full-time employment, and in one case—a post-secondary Health Care Aide certificate! KISÊWÂTISIWIN SERVICE (Thompson and ›› Our team in The Pas worked to enhance cultural connections for children, The Pas / Opaskwayak Cree Nation) youth, and adults. We worked to develop the Learning Lodge, which became the vehicle to provide monthly cultural opportunities for our ᑭᓭᐋᐧᑎᓯᐃᐧᐣ - Kindness clients. Kisêwâtisiwin Services are essential for addressing the emotional, ›› We held a successful Aboriginal Day celebration, with our team preparing behavioural, social, and/or medical needs of the children, youth, and adults food for all. placed with us by providing therapeutic resource alternatives that are closer ›› An adult living at Fischer Place suffered a serious injury, was flown to Winnipeg, and was diagnosed with a life-threatening illness. She faced an to home for Northern families. extended hospital stay in the city. Her escort stayed with her for over two We remain committed to providing quality services for individuals and weeks, treating her like family. Upon her return to Fischer Place, the team families in the North so they can maintain their connections to northern ways rallied to provide around-the-clock care, seeing this adult through the of knowing and being, while also providing person-centered opportunities for healing process of her injury. healing, continued growth, and development. Kisêwâtisiwin Service offers individualized therapeutic programs for children, youth, and adults in the communities of Thompson, The Pas, and Opaskwayak Cree Nation (OCN).

17 SPECIALIZED INDIVIDUAL PLACEMENT SERVICES Specialized Individual Placement (SIP) Services HIGHLIGHTS work with youth from ages 10 to 18 years. Most ›› A previous youth from SIP is now an avid marathon runner and has been featured in youth referred to SIP have been identified as those newspapers for his successes. He now runs, works at a local restaurant, and lives with the highest needs in the province. Youth in independently. At 22 he is a thriving young man who is positively involved in his community. ›› In March, youth toured a police station and observed the K-9 Unit in action, watching SIP may be dealing with multiple issues such as the dogs sniff out dangerous goods. Youth were fascinated by viewing weapons, tasers, trauma, multiple placements and attachment issues, handcuffs, and a cell. Gerry Berness provided a barbeque for the youth and staff. He took neurodevelopmental issues such as Fetal Alcohol the youth for a ride in his cruiser, showing everyone the controls for the lights and sirens! Spectrum Disorders, and mental health issues. SIP ›› One previous client graduated from high school in June 2017 with her grade 12 diploma promotes family involvement in agency and culturally while a 17-year-old client moved into independent living. We are so proud of both of these individuals. relevant community events. ›› One boy had another successful year of hockey thanks to a donor who paid for his registration, equipment, and even gifted him with tickets to a Jets game! He spent the winter playing his heart out.

“Youth in SIP have taught me that kindness and compassion is a simple act that goes a long way. Dream big, take small steps, ask for help, and don’t give up. I am so thankful for having had the privilege of knowing so many youth who have allowed me to be a part of their life and have shaped who I am today.” ~Sandra Urciuoli, SIP coordinator

18 SPECIALIZED INDIVIDUAL PLACEMENT SERVICES ADOLESCENT RESOURCES IN COMMUNITY HOMES Adolescent Resources in Community Homes (ARCH) provides HIGHLIGHTS services to youth (ages 10 to 17) who have exhibited periods of ›› Youth enjoyed ice hockey and ball hockey this year. aggression, have emotional and behavioural needs, and/or are ›› Youth had a successful year at school with strong attendance; two youth were on target to graduate. experiencing multiple treatment issues that have precluded them ›› A client who had been unsuccessful with formal education was accepted from being successful in their home communities or other treatment into the Training Resources for Youth Program. settings. The six community-based programs have treatment and ›› One client was accepted into the welding program at the Manitoba assessment teams that include youth care practitioners, program Institute of Trades and Technology. managers, and therapists. ›› Girls were involved in extracurricular activities such as organized hockey and hockey camps, cooking classes, independent living classes, cultural activities, and arts and crafts. ›› Youth enjoyed summer camp. Some clients and staff went to Gimli for short stays in the summer. The boys enjoyed interacting with the staff in a different setting. ›› One client had two part-time jobs. Another completed a job experience program successfully. ›› Some youth enjoyed riding their own bicycles. ›› Some youth enjoyed going to Bomber and Goldeye games, thanks to ticket donations. ›› Youth helped an elderly neighbour with yard maintenance and clearing debris from her home. ›› Youth began treatment for addictions and also requested access to addictions programs. ›› Some clients were reunited with their biological families. ›› One client dramatically improved when communicating with adults. He learned to respect and to communicate in a mature and healthy way. ›› A past program client, at 38 years old, volunteered his time to help youth with homework and activities. ›› A recent program graduate successfully reintegrated into the community

19 ALTERNATIVE PARENT HOME SERVICE COMMUNITY SERVICES This service provides a therapeutic foster care environment that respects diversity, Community Services is a critical resource that nurtures and builds relationships, develops specialized plans, and creates a positive, supports children, youth, adults, and families. MYS empowering atmosphere for the child’s personal, spiritual, and emotional growth. looks for ways to enhance relationships and improve APH offered numerous workshops and specialized training, on topics such as services that meet the ever-changing needs of the childhood development, supporting contact with biological families, self-care, community. positive parenting, grief and loss, and suicide prevention, to our foster parents In 2016-2017, MYS supported children, youth, adults this year. and families through Life Train, Positive Alternatives for HIGHLIGHTS Youth, Independent Living with Supports, the Youth ›› In June, our annual barbecue was held in conjunction with an Indigenous day Resource Centre/Shelter, Youth Crisis Stabilization celebration. Foster parents, children, and MYS staff enjoyed the barbecue, System, and the Coach Program. Indigenous dancers, and a drum circle. ›› In October, we celebrated Foster Parent Appreciation Week with an Italian feast. It was a great time for foster parents to meet and be honoured for the hard work they do. ›› In December, more than 60 children and youth enjoyed a visit with Santa at our annual pancake breakfast. Everyone loved the toppings available and ate all the fruit! Each child/youth in attendance received a special gift thanks to a generous donor. ›› In March, we held a carnival for all of our foster children as well as their biological and foster families. Face painting, a photo booth, scrumptious treats, and a bouncy castle were all big hits. Thanks to the RBC for its generous support of this event.

20 TRANSITION SERVICES INDEPENDENT LIVING WITH SUPPORTS MYS recognizes the need to improve services for Independent Living with Supports (ILS) assists youth who are transitioning out of care and into youth transitioning to adulthood. This led to the independent living. evolution of Transition Services programs, which HIGHLIGHTS include Independent Living with Supports, Positive ›› In September, ILS moved to a new office/workshop space upstairs at 555 Broadway. More Alternatives for Youth, and Life Train. participants used our program space and resources. The space allowed staff to interact with youth in a natural setting. ›› The program maintained 18 participants with room for 25. ›› There was increased participation in bi-weekly life skills groups and activities. ›› ILS partnered with Indigenous Cultural Services to offer youth the opportunity to participate in moccasin workshops and a weekly tipi circle. ›› ILS continued to provide opportunities to volunteer at Project Echo and took part in social enterprise initiatives with the school and community of Clearwater Hutterite Colony. ›› One youth graduated from high school, seven youth achieved credits towards their high school graduation, and one youth enrolled in post-secondary education. ›› Six youth obtained part-time employment and three youth obtained full-time employment. ›› Two youth successfully transitioned out of care. ›› ILS hosted one practicum student from CDI College.

21 HOUSING FIRST POSITIVE ALTERNATIVES FOR YOUTH (PAY) MYS began a Housing First project Positive Alternatives for Youth (PAY) is a community-based preventative program that provides in March 2017 that will run until opportunities for youth ages 12 to 20. It helps youth overcome barriers and develop life skills April 2018. It will house 25 to 30 while participating in volunteer projects that give back to the community. individuals. The primary population In 2016-2017, an increased number of participants were referred to PAY from supports such is youth aging out of the child as guardians, group homes, and other professionals. welfare system. Youth between HIGHLIGHTS the ages of 18 to 30 years who ›› PAY started a peer mentorship project for older youth volunteers in the program to take on are chronically or episodically more of a leadership role with their peers. homeless will be eligible. The ›› We welcomed social work students from the University of Manitoba, Université de Saint- activities of the project include Boniface, and Red River College (Notre Dame and Selkirk campuses). ›› PAY partnered with the Mayfair Recreation Centre to run a weekly drop-in program for setting up apartments with damage children and youth living in the Fort Rouge/Osborne area of Winnipeg. deposits, furnishings, and supplies as well as re-housing as necessary. Weekly support hours will assist with ensuring clients are stable and supported to complete independent living tasks. Three referrals were received during the short time “The best part of my job is the kids! I love spending time period that the program was running in the 2016-2017 year. with them. They teach me so much and I get to teach them too! We have fun getting things done!” ~Quote from staff

22 LIFE TRAIN Life Train is a pre-employment program that provides support to adult participants 18 to 29 years of age. Through the program, participants develop life, pre-employment, job search, and self-advocacy skills. Participants also receive assistance with career planning and explore training and upgrading opportunities. In 2016-2017, there was a significant increase in the number of participants referred to Life Train. HIGHLIGHTS ›› Life Train received the Home Depot Canada Foundation Orange Door Award of $25,000. This is being used to provide youth with employment training and experience. ›› Our partnership with Carey Lai from Leila Pharmacy offered drop-in medical consultations to youth. ›› A manager participated and trained in the Community Volunteer Income Tax Program to provide tax services to the youth in the program, many of whom were first-time tax filers. YOUTH CRISIS STABILIZATION SYSTEM The Youth Crisis Stabilization System (YCSS) is a partnership program that provides community-based crisis intervention services for youth under 18 years of age and their families. This includes 24-hour crisis intake lines, mobile crisis teams, and brief therapy teams. Through partnerships with our sister agencies (Marymound, Project Neecheewam, and Ma Mawi Wi Chi Itata Centre), we also work with the Crisis Stabilization Units (Girl’s, Boy’s, and Strong Hearted Buffalo Women), Youth Educational Services, and Home-Based Crisis Intervention Services. YCSS staff honour their commitment to the care and safety of the youth and families we serve while dealing with stressful situations and a high volume of calls. Our program continues to be a learning environment for Child and Youth Care and Social Work students from Red River College and the University of Manitoba respectively, while seeking to provide field placements that will provide them with important skills in crisis intervention. HIGHLIGHTS YCSS participated in numerous community presentations: ›› For the Winnipeg Police 2017 recruitment class ›› At the Teen Clinic Network ›› At the NorWest Coop Community Centre ›› At the Child and Family All Nations Coordinated Response Network staff day

“Thanks for being so good to me and using this job not as a job but as a way of showing you wanna make a difference in the world.” ~Quote from youth

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COACH PROGRAM Coach is a comprehensive off-campus HIGHLIGHTS school program that partners with the COACH 1 (ages 6 to 12) Winnipeg School Division and Healthy ›› Students reached, and some surpassed, their academic goals. Child Manitoba. The program addresses ›› One student took part in an arts program with the Winnipeg School Division. She participated in a the needs of students who are not 10-week program with the Royal Winnipeg Ballet and performed at the Winnipeg Art Gallery. She successful in the existing educational received support at her show from her classmates, coaches, COACH classroom teacher, and most importantly, her mother. system. ›› One student successfully integrated into school programming full days in the fall. Another student successfully integrated into the school program in the mornings starting at the end of January. ›› Older students mentored younger students in community activities. ›› All students attended Monday morning assemblies at Mulvey School, a first for the program. ›› Students attended a play at the Prairie Theatre Exchange; performances at the Royal Winnipeg Ballet; Earth Rangers; the Ruff House Rowdies dog show at Mulvey School and in Teulon; the Interpretive Program at Birds Hill Provincial Park; The Science Gallery and the Manitoba Museum; Deer Meadows Farm; The Assiniboine Zoo; Narcisse Snake Dens in Teulon; Bannock Point Petroforms in the Whiteshell; Skyzone; Great Big Adventure; and the Steinbach Aquatic Centre. ›› We learned traditional Indigenous games in in Winnipeg. ›› We hosted a Christmas dinner for our families as well as a year-end COACH awards/lunch for students and their families. ›› Two classrooms nested 24 broiler chicks, which were being released to a farm. ›› Two classrooms raised 24 Painted Lady butterflies, which were being set free at . COACH 2 (ages 13 to 15) ›› Our program relocated to a new building. ›› Community outings included a Cirque du Soleil show, Narcisse Snake Dens, and a corn maze. ›› Our program implemented a drop-in night. ›› We have a music production room for students. ›› We are at full capacity for students. ›› Overall attendance of students has improved.

26 YOUTH RESOURCE CENTRE/SHELTER The Youth Resource Centre/Shelter (YRC) offers 24-hour short-term emergency shelter and basic needs walk-in services to youth. HIGHLIGHTS ›› The Home Depot Foundation once again generously donated money and volunteered their time to support us. It has been definitely appreciated. ›› The Homelessness Partnering Strategy Initiative provided financial support to enable our staff to build a storage cabinet in the basement, install a janitorial basin, and install a second washer and dryer in the basement. ›› We hosted a barbeque to celebrate youth resilience and strengths with about 50 to 60 youth and about 125 MYS staff members in attendance. It was a great success. ›› The Snowy Owl Historical Society donated $1000, which we used to purchase winter jackets and clothing for the youth. Total numbers of clients served: ›› 1425 shelter stays ›› 1945 walk-in clients ›› 935 call-in clients ›› Total: 3305 clients served

27 A YEAR TO REMEMBER RBC helps us prepare for our groundbreaking ceremony Made in Manitoba fundraiser Seven volunteers from the Royal Bank of Canada (RBC) did some spring cleaning on our property at 175 a huge success Mayfair to help us prepare for our groundbreaking ceremony. They also donated $1000 to MYS. Thank In May 2016, MYS hosted Made in Manitoba, you for helping us to make our space more welcoming for visitors. the annual spring fundraiser in support of the Education Trust Fund. Two hundred people attended this wonderful event, which included musical entertainment, a magician, Groundbreaking ceremony in Winnipeg excellent food, and a silent auction. The On April 29, 2016, over 50 people attended our groundbreaking ceremony to celebrate the construction evening was also an opportunity to award of our new therapeutic centre. Guests included MYS staff; MYS board members; our business partners; musician Mitch Dorge with the Sir Hugh John Robert-Falcon Ouellette (Member of Parliament for Winnipeg Centre); Dr. Jon Gerrard (Member of Macdonald award. Mitch is a drummer, multi- the Legislative Assembly for River Heights); Wab Kinew (Member of the Legislative Assembly for Fort instrumentalist, composer, record producer, Rouge); and Rochelle Squires (Member of the Legislative Assembly for Riel). The ceremony included a performer, educator, and motivational speaker. welcome message, a blessing from Elders, and a speech outlining our journey to this special day. The Since 1991, he has been a member of the event concluded with a sod-turning and cedar tree ceremony. Guests enjoyed lunch on our shelter’s award-winning band Crash Test Dummies. front lawn. Mitch has been nominated for three Grammy and eleven Juno awards. He won one Juno and, as a solo artist, a Prairie Music Award. Aboriginal Day Celebration Mitch brings his message of happiness and Celebrations happened in Winnipeg and The Pas in June. The gatherings featured powwow positive life choices to youth across Canada. demonstrations, tipi teachings, hoop dancing, Inuit drumming and singing, and games.

Agency appreciation honours volunteers, foster parents, and staff In June 2016, MYS held its annual appreciation event in Winnipeg as a way to say thank you to all our volunteers, foster parents, and staff. We have amazing people at MYS who go above and beyond to ensure the children, youth, adults, and families we serve are cared for. We also acknowledged staff who had reached service milestones.

29 Dragon boating for a cause Sandcastle Building Contest In June 2016, the MYS Dragon Boat Team once again raced in the River City Dragon In August 2016, a sandcastle building contest was held in Grand Boat Festival, an event to raise funds for cancer research. In spite of driving rain, our Beach to raise awareness about mental health issues. Proceeds team rallied to survive the weather and participate throughout the day. of $1100 from this event were donated to MYS programs and were used to provide services for youth affected by mental health issues. Appreciation BBQ In July 2016, the Youth Resource Centre/Shelter held an appreciation barbeque in honour of youth resilience and strength.

Golf tournaments raise awareness and funds for MYS In June 2016, MYS attended a golf tournament at the St. Boniface Golf Club, organized by Cloverdale Paint. They chose MYS as their charity of choice for 2016. They raised a total of $655 for our capital campaign. In July, we also attended the Player’s Cup Golf Tournament, where we were able to raise awareness for our organization.

Snowy Owl Monarchist Society supports our Youth Shelter In November 2016, Emperor 16, the Snowy Owl Monarchist Society, and the Rainbow Society invited us to attend their fundraising event at Club 200 in Winnipeg. We received a cheque for $1000 for the Youth Resource Centre/Shelter.

Reconciliation Luncheon with the Winnipeg Chamber of Commerce In November 2016, MYS announced the public phase of the Help Me Help Myself capital campaign in support of the new therapeutic centre at the Winnipeg Chamber of Commerce Business & Reconciliation Luncheon. MYS was the title sponsor for this event. We provided information about MYS programs as well as for the capital campaign. Board President, Ian Gillies, made a compelling presentation on the important role MYS plays in our community, the services we provide, as well as highlighting the capital campaign and the new therapeutic centre.

30 MP Robert-Falcon Ouellette at our groundbreaking ceremony L to R: Ian Gillies, Erma Chapman, and Brad Wolfe at our groundbreaking ceremony

RBC staff donated funds and volunteered for some spring cleaning at MYS

Foster children enjoyed the annual pancake breakfast with Santa

Musician Mitch Dorge at the Made in Aboriginal Day celebrations happened in Manitoba fundraiser MYS hosted a BBQ to recognize youth resilience Winnipeg and The Pas Opening of our new building in March 2017

The Home Depot Canada Foundation raised funds to support MYS

Bell MTS staff present a cheque to MYS

Staff were recognized at our annual appreciation event MYS Raises the Roof United Way helps youth and families have fun One-third of Canada’s homeless population is between The United Way, in partnership with organizations like Great-West Life and Manitoba Liquor & 16 and 24. Once again, MYS participated in the Toques Lotteries, provided hundreds of “dream seat” tickets so our youth, with their foster parents or in Your Community Program with Raising the Roof to workers, and could attend Winnipeg Goldeyes baseball games and Winnipeg Blue Bomber raise awareness and funds to reduce homelessness. football games. The United Way, through the Investors Group, also invited 25 of our youth from our Coach program to attend a Christmas dinner at their downtown location.

Annual winter gathering Donors help youth have fun in the City of Winnipeg In March 2017, MYS held its annual winter gathering Private donors handed over their tickets for Jet games. The True North Foundation hosted at Fort Gibraltar. The afternoon was a celebration of 100 MYS youth, families, and staff at a family day game. The Manitoba Theatre for Young community while honouring the traditions of Indigenous People provided tickets for Dib and Dob. The Assiniboine Park Conservancy and Zoo extended people. Entertainment included learning Indigenous hospitality to our community programs and provided us with passes for the zoo. Youth, with their hand games, Inuit throat singing, a powwow circle, and staff, received opportunities to attend various productions put on by the Royal Winnipeg Ballet, Sagkeeng’s Finest dancers. including Dracula, Peter Pan, and The Nutcracker. Youth also were able to attend a Halloween Howl at the Manitoba Children’s Museum, Moose hockey games, and Art Reach at the Winnipeg Art Gallery.

Grand opening of new therapeutic centre On March 23, 2017, MYS opened its new building at 175 Mayfair Avenue with a ribbon-cutting ceremony, a blessing, and short speeches. Family and friends of MYS staff joined us for cake, entertainment, and tours of the new MYS building.

33 DONORS AND SPONSORS ›› Ambassador Mechanical ›› CUPE Local 998 ›› Leila Pharmacy ›› RBC Dominion Securities ›› Sonja Tunovic and LP ›› Theodora Derksen ›› Tom Liontas ›› RBC Foundation Brendan Hargrave ›› All Charities Campaign ›› Dillon Consulting Ltd. ›› Janice Lowry ›› Richardson Foundation ›› United Way Dream Seats ›› Anonymous ›› Ryan Downey ›› Burton Lysecki ›› J Derek Riley ›› United Way of Winnipeg ›› Ashley and Derek Allard ›› Dylan's Silver Imports and ›› Mack Manitoba and The ›› Sanford and Deborah ›› Stephanie Van Haute ›› Ames Family Foundation Exports Letwin Family Riley ›› Vincent Massey ›› Assiniboine Credit Union ›› EQ3 Ltd. ›› Manitoba Children’s ›› James Ripley Collegiate ›› Assiniboine Park ›› Evans Investment Museum ›› Rotary Club of Winnipeg ›› VIP Productions Conservancy and Zoo Counsel Ltd. ›› Manitoba Opera – ›› Jacqueline Wall ›› B'Nai Brith ›› Andrew Gagnon ›› Manitoba Theatre for ›› Royal Canadian ›› Wawanesa Insurance ›› Bell MTS ›› Kathy and Gary Gaiser Young People Properties Limited ›› Arlene Wilson ›› Diane Boyle ›› Ian Gillies and Hélène ›› Mawer Investment ›› Royal Manitoba Theatre ›› Winnipeg Bulb Project ›› Gary and Trish Buckley Poirier Management Ltd Centre ›› Winnipeg Goldeyes ›› The Winnipeg Foundation ›› Daniel Glazerman ›› Scott, Liz, and Matias ›› Royal Winnipeg Ballet Baseball Club – The Burns Foundation ›› Great-West Life McCulloch ›› Warren Sawatzky ›› Winnipeg Jets True North ›› Al Burrows – In memory ›› Harris Consulting ›› Andrew McLean ›› Tom and Sandra Scott Foundation of Suzanne Burrows ›› Amanda and Ryan Haney ›› Michael B Decter ›› Scotiabank ›› The Winnipeg Foundation ›› Philipa Caplan ›› Hillside Beach Store and Foundation at Toronto ›› The Snowy Owl ›› Winnipeg Fringe Theatre ›› The Cardinal Foundation Eatery Foundation Monarchist Society Inc. Festival – Kids Fringe ›› Carlyle Printers, Service ›› The Home Depot Canada ›› Michael FB Nesbitt ›› Phil Sheps ›› Winnipeg Regional Health and Supplies Ltd. Foundation ›› Gail Morberg ›› Skynorth Air Ltd. Authority ›› James and Gayle Carson ›› Hugh Munroe ›› Fred Nelson ›› Joan-Dianne Smith ›› Brad and Lorena Wolfe ›› The Winnipeg Foundation Construction ›› The North West ›› Adrian Solomon – RM Chipman Family ›› Jewish Foundation of Company ›› St. James Assiniboia Foundation Manitoba ›› Darlene Ott School Division – In ›› Dr. Erma Chapman ›› Diane and Dave Johnston ›› Pollard Family Foundation Memory of Thomas ›› Cirque Du Soleil / Johnston Group ›› Profitness Sykes ›› City of Thompson ›› Edward and Stella ›› Province of Manitoba ›› Shane Storie and family ›› Cloverdale Paint Kennedy ›› Barb and Gerry Price ›› Stuart Olson Inc. ›› Edward WJ Clarke ›› William James Kinnear ›› Mandeep Rai ›› The Thomas Sill ›› Coats For Kids ›› Jim and Wendy Krovats ›› Rainbow Stage Foundation ›› Confidence Management ›› Lakeshore Heights ›› Raising the Roof ›› Gary and Gwen Steiman Ltd. Association ›› RBC Royal Bank Advice ›› Transcona Roofing ›› Sarah Corley ›› Joyce Laidler Centre ›› Try-Dale Roofing

34 MADE IN MANITOBA: SPONSORS MADE IN MANITOBA - FRIENDS ›› The Answer Company ›› KPMG ›› A-Leader Cleaners ›› Joel Kirton ›› Raymond SC Wan ›› ArtMETZ ›› MNP LLP ›› Arlan Group ›› Trish Klassen Architects ›› Banfield Commercial ›› Mawer Investment ›› Arnold Bros. Transport ›› Rick Lee ›› RBC Foundation Properties Group Management Ltd Ltd. ›› Tom Liontas ›› RBC Royal Bank Advice ›› Banville and Jones Wine ›› Payworks ›› Arthur J Gallagher ›› Richard Little Centre Co ›› RBC Royal Bank Canada Ins ›› Alanna Littman ›› Realcare Inc. ›› The Co-operators ›› Wawanesa Insurance ›› Sarah Badgero ›› Tony Magian ›› Red River College ›› Coughlin and Associates ›› WestJet ›› Wayne Barr ›› Mack Manitoba and The ›› Mary Ann Rudy ›› The Jim Pattison ›› Winnipeg Building and ›› Ed Becenko Letwin Family ›› Kelly Schettler Broadcasting Group Decorating Ltd ›› Big Rock Breweries ›› Gilbert Manitopyes ›› Tom and Sandra Scott ›› Barbara Cantley ›› Doug McCoy ›› Emily Shane ›› Philipa and Aubrey ›› McKay Finnigan and ›› Phil Sheps Caplan Associates ›› Sherpa Marketing ›› Dr. Erma Chapman ›› Karen McKim ›› Sigurdson Finacial GRANTS ›› Pamela and Bruce ›› Marla Merasty ›› Patti Gibeault Skirzyk Danylchuck ›› Mercer Bradley ›› Leah Sosnowsky ›› Bell MTS ›› Sandcastle Competition ›› Diamond Athletics ›› Dave Moist ›› SRS Signs and Service ›› Confidence Management at Grand Beach ›› Roxanne Dueck ›› MNP LLP ›› Gary and Gwen Steiman ›› Health Horizons ›› The Winnipeg ›› Freightliner Manitoba ›› Edith Mulhall ›› Stuart Olson Inc. Foundation, The North Foundation – Nourishing ›› Ian Gillies ›› Stuart Murray and ›› Talbot Marketing West Company Potential ›› Daniel Glazerman Ashleigh Everett ›› Tetrem Management ›› Home Depot Orange ›› The Winnipeg ›› Donna Glover ›› Fred Nelson ›› Sonja Tunovic and Door Campaign Foundation – Green ›› Kayla Gordon ›› The North West Brendan Hargrave ›› Manitoba Education and Team ›› Stephen Gregg Company ›› David Thorne Training – MB4 Youth ›› Winnipeg Regional ›› Lynne and Michael ›› Dale Oughton ›› Susan Tole ›› Public Service employees Health Authority – Guertin ›› Laurie Oughton and Rob ›› Stephanie Van Haute ›› Rotary Club of Fort Garry Healthy Together Now › › ›› RBC Royal Bank Advice › Seth Henoch Schumann › Jim Venn › › › Centre Service Team › Heritage Heating › Payworks › Karen Wall › › › Fund › Richard Hurst › Phoenix Recycling › Leslie Walsh ›› Inn at the Forks ›› Parson's Plumbing ›› Louise Watson ›› Leslie Joshi ›› Elizabeth Polakoff ›› Arlene Wilson ›› Amy Karsin ›› Private Pension Partners ›› Brad and Lorena Wolfe ›› Ken's Carpets and Urban ›› Mandeep Rai Home Style Centre

35 FINANCIAL REPORT FOR THE FISCAL YEAR OF APRIL 1, 2016, TO MARCH 31, 2017

Government of Manitoba $10,832,882.00 36.72%

Note: Government of Manitoba includes MB Family Service and Housing $8,901,877.00 Healthy Child MB $1,502,154.00 MB Justice $174,500.00 MB Urban Green Team $11,342.00 MB Education Citizen and Youth $243,009.00

HRDC $10,376.00 0.04% United Way of Winnipeg $149,744.00 0.51% REVENUE Wpg Housing and Homelessness $335,142.00 1.14% Private Donations $45,160.00 0.15% Miscellaneous Grants $200,820.00 0.68% Other $146,937.00 0.50%

Child and Family Service Agencies $17,782,633.00 60.27%

Total Operating Fund $29,503,694.00 Capital Fund $431,972.00 Total Agency $29,935,666.00

36 FINANCIAL REPORT FOR THE FISCAL YEAR OF APRIL 1, 2016, TO MARCH 31, 2017

Living and Care Costs $6,508,145.00 21.79%

Operating Costs $2,066,398.00 6.92%

Travel and Transportation Costs $519,877.00 1.74% EXPENDITURES Programming Costs $1,020,319.00 3.42% Capital and Facilities Costs $142,885.00 0.48%

Salaries and Benefits $19,608,264.00 65.65%

Total Expenditures $29,865,887.00 Excess of Revenue over Expenditures $69,780.00 $29,935,667.00

37 BOARD OF DIRECTORS 2016-2017 Board Executives President Ian Gillies First Vice President Warren Sawatzky Second Vice President Jim Krovats Treasurer/Secretary Sarah Corley Board Members Donna Glover Ryan Haney Tom Liontas Thai Lam Joyce Laidler Alec MacIsaac Mandeep Rai Shane Storie Sonja Tunovic Committee Chairs Executive Ian Gillies Finance and Financial Audit From L to R: MYS directors Jim Krovats, Shane Storie, Sonja Tunovic, Mandeep Rai, Warren Sawatzky, Ian Gillies (Chair), Warren Sawatzky Thai Lam, and Tom Liontas along with members of the corporation Mike Walker and Brad Wolfe. Infrastructure Jim Krovats Board Development and By-laws Shane Storie Honourary Lifetime Member Phyllis Dixon (deceased)

38 CONTACT INFORMATION Head office Youth Crisis 175 Mayfair Avenue Stabilization System Winnipeg, MB R3L 0A1 (t) 204.949.4777 (t) 204.477.1722 (toll free) 1.888.383.2776 (f) 204.284.4431 [email protected] Youth Resource Centre/Shelter Kisêwâtisiwin Office 159 Mayfair Avenue 102–83 Churchill Drive Winnipeg, MB R3L 0A1 Thompson, MB R8N 0L6 (t) 204.477.1804 (t) 204.677.7870 (toll free) 1.888.477.1804 (f) 204.778.7778 [email protected] www.mys.ca Kisêwâtisiwin Office @macdonaldyouthservices Box 958 @MYSManitoba The Pas, MB R9A 1K9 @macdonaldyouthservices (t) 204.627.1460 (f) 204.623.5762 [email protected]