Osman Ahmed El-Said Osman Barghouth

Curriculum Vitae Osman Barghouth

PERSONAL INFORMATION Osman Ahmed El-Said Osman Barghouth

16 El-Shaimaa street, Alasafra, Alexandria, Egypt. (+2 03) 32 23 880 (+2 0100) 33 96 144 [email protected] [email protected]

Male |01/03/1981 | Egyptian

WORK EXPERIENCE

From 01/01/2017 Till present Assistant Professor German University of Technology in Oman (GUtech), Faculty of Economics & Business, Employers name/Institution Department of Logistics, International Business & Service Management From 28/9/2011 – 31/12/2016 Assistant Professor

Employers name/Institution Alexandria University, Faculty of Tourism and Hotels (FTH), Department of Hotel Management.

 Teaching hospitality and managerial courses for undergraduate, master and PhD students.  Carrying out different researches in the in the area of hospitality and tourism. Responsibilities, tasks and skills  Performing managerial and administrative functions required from the management.  Gained high experience in advanced statistics, advanced research techniques, teaching skills, managerial and communication skills. Employment Field Higher Education

From September 2015 - March 2016 Post-Doctorate Researcher

Employers name/Institution Faculty of Economic and Business Sciences, University of Granada (UGR), Spain.

Responsibilities, tasks and skills Performing Post-Doctoral Researcher researches in the area of entrepreneurship and innovation in collaboration with Prof. Dr. Maria del Mar Fuentes under the Erasmus Mundus Program Employment Field Higher Education

From 24/4/2008 To 28/9/2011 Assistant Lecturer

Employers name/Institution FTH, Department of Hotel Management, Alexandria University, Egypt.  Helping lectures in teaching hospitality and managerial courses for undergraduate students. Responsibilities, tasks and skills  Carrying out my PhD thesis in area of innovation management in hospitality and tourism.  Performing any other managerial and administrative functions required from the management Employment Field Higher Education

From 1/12/2003 To 24/4/2008 Demonstrator

Employers name/Institution FTH, Department of Hotel Management, Alexandria University, Egypt.  Helping lectures in teaching hospitality and managerial courses for undergraduate students. Responsibilities, tasks and skills  Carrying out my Master thesis in the in the area of service quality and customer satisfaction in hospitality and tourism. Employment Field Higher Education

EDUCATION AND TRAINING

From 1/9/1998 To 30/7/2002 Bachelor Degree Alexandria University, Faculty of Tourism and Hotels, Department of Hotel Management, Dr. Mostafa Mosharafa Street, Azareeta, PO Box 386, Ibrahimia, Alexandria, Egypt. ▪ Studying different courses in the area of hospitality management such as; Business administration, Food and Beverage management, Marketing Research, Service management, Innovation Management, Front Office Management, Hotel Economics, Tourism & Hospitality Marketing, Hospitality Management, International Hospitality Management, Resort Management, Service Quality Management, Contract Management, Restaurant Management, Housekeeping, Hotel Design and Equipment, Communication skill, Feasibility Study for Hotels and Public relations. ▪ Studying two foreign languages; English and Italy.

▪ Grade: Very Good with Honour

From 1/12/2003 To 24/4/2008 Master Degree University name Alexandria University, Faculty of Tourism and Hotels, Department of Hotel Management.

Grade A

An Assessment of The Impact of Employees Behaviors on the Perceived Service Quality and on Overall Title Customer Satisfaction. (Case Study on Five Star Hotels in Egypt)

From 24/4/2008 To 15/8/2011 Ph.D. Degree Alexandria University (Joint Supervision with Cornell University, USA), Faculty of University name Tourism and Hotels, Department of Hotel Management Grade A

Title A Study on Innovation Strategies in Upscale Hotels: Current Status and Future Plans

PERSONAL SKILLS

Mother tongue Arabic

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English Excellent Excellent Excellent Very good Excellent Italian Basic Good Basic Basic Good Spanish Basic Good Basic Basic Good 1. Local TOEFEL Certificate (Very Good 603/680). 2. A certificate from the Faculty of Tourism and Hotels, Alexandria University that I have studied English at the faculty for 4 years with Very good grades. 3. A certificate from the Faculty of Tourism and Hotels, Alexandria University that I have studied Italian at the faculty for 4 years with excellent grades.

Communication skills ▪ Good communication skills in listening, reading, writing & presenting different topics gained through my experience as a (Demonstrator, Assistant lecturer & Assistant professor) for 13 years in the Faculty of Tourism and Hotels, Alexandria University. ▪ Now I'm the teacher of the communication skill course in the faculty.

Organisational / managerial Management (worked as a coordinator for the Faculty branch in Marsa-Matrouh for 4 years). skills Training (responsible for training activities for students at Hotel Management Department from the first of 2012 till now). Organizational (Active member of the faculty's quality assurance team).

Job-related skills  Highly skilled in using SPSS in analyzing data for social science researchers.  Highly skilled in using advanced Statistical techniques such as Structural Equation Modelling, Moderation and Mediation analysis ▪ Good command of quality control processes (Now active member of the faculty's quality assurance team) ▪ Good control over team works ▪ Good relationships with co-workers ▪ Good writing of academic researches ▪ Can work under different types of stress

Computer skills Skill / Program None Beginner Intermediate Excellent

Word  Excel  Power Point  Access  Internet  Web Design 

Other skills 1. Administrative Experience:

Position Institution From (M / Y) To (M / Y)

A. Coordinator for the Faculty Alexandria September July 2014 branch in Marsa-Matrouh University 2011

2. Community Service: A. Contributing in the emergence of a new branch for the faculty in an emerging governorate through working as a coordinator for 3 years. B. Attending conferences related to community relationships. C. Conducting researches related to community problems.

3. Other activities  Performing practical training in food and beverage preparation, food and beverage service,

and front office during the years 1999, 2000, and 2001 (Movenpick, Sharm El-Sheikh, 5-

star hotel).

 Organizing the faculty's graduation party and job fair (December, 2004).

 Attending career development programs held at the "Alexandria University's Faculty and

Leadership Development Center" named (Effective Teaching, Effective Presentation Skills,

Codes of Ethics, Research Methodology, Communication Skills, Teaching with Technology, Credit Hours)  Completing an advanced Italian language course at the "Egyptian-American Center in Alexandria in 2009.  Completing a TOT program in front office 2011.

Teaching experience: Twelve-years of experience in teaching administrative and managerial courses (2002- till present) such as: Teaching Organization/school Subject Description Language FTH, Alexandria University Business Administration First year Students English FTH, Alexandria University Consumer Behaviour in the Service Sector First year Students English FTH, Alexandria University Communication skill First year Students English FTH, Alexandria University Tourism and Hospitality Economics Second year Students English FTH, Alexandria University Information Systems in T & H Second year Students English FTH, Alexandria University Public relations Second year Students English FTH, Alexandria University Service Management Second year Students English FTH, Alexandria University Food and Beverage management Third year Students English FTH, Alexandria University Marketing for Tourism & Hospitality Third year Students English FTH, Alexandria University Hotel Design and Equipment Third year Students English FTH, Alexandria University Human Resources Management Third year Students English FTH, Alexandria University Housekeeping Third year Students English FTH, Alexandria University International Hospitality Management Fourth year Students English FTH, Alexandria University Service Quality Management Fourth year Students English FTH, Alexandria University Restaurant Management Fourth year Students English FTH, Alexandria University Feasibility Study for Hotels Fourth year Students English FTH, Alexandria University Resort Management Fourth year Students English FTH, Alexandria University Graduation Project Fourth year Students English FTH, Alexandria University Seminar (Innovative trends in T & H) Master Students English FTH, Alexandria University Marketing Research Master Students English FTH, Alexandria University Research Methods Master Students English Faculty of Economic and Business Sciences, Granada University, Spain Entrepreneurship in Business Master Students English

FTH, Alexandria University Innovation Management Ph.D Students English

Driving licence ▪ Private license category C

ADDITIONAL INFORMATION

Peer-reviewed El-Houshy, S; El-Demerdash, J. and El-Said, O. (2016). Investigating Hotel Outsourcing in the Journal Publications Egyptian Hotel Market: Reasons, Barriers and Activities. Journal of The Faculty of Tourism and Hotels. 12 (2): 1-26.

El-Said, O. and Fathy, I. (2015), Assessing University Students' Satisfaction with On-Campus Cafeteria Services. Tourism Management Perspectives, 16: 318–324.

Kattara, S. and El-Said, O. (2014), Innovation Strategies: The Implementation of Creativity Principles in Egyptian Hotels. Journal of tourism and hospitality research, 13 (3): 140-148.

Kattara, S. and El-Said, O. (2014), Customers' preferences for new technology-based self services versus human interaction services in hotels. Journal of tourism and hospitality research, 13 (2): 67- 82.

El-Said, O. (2013), Effects of Creativity Support and Diversity Management on Employees Perception of Service Quality in Hotels. Journal of Human Resources in Hospitality & Tourism, 12 (4): 291-312.

El-Said, O. (2013), The impacts of respect, support, and teamwork on hotel employees' morale during periods of low occupancy rates in Egypt. Anatolia; an international journal of tourism and hospitality research, 25 (2): 211-227.

Islam, B, Osman, A, and Shaaban, M. (2013), Determinants and Effects of Applying Electronic Marketing in Alexandria Hotels: Current Status and Future Trends. Journal of Tourism and Hospitality, 2 (2): 112.

Tag-Eldeen, A. and El-Said, O. (2011), Implementation of internal marketing on a sample of Egyptian five-star hotels, Anatolia; an international journal of tourism and hospitality research, 22:2, 153-167.

Kattara, H; Weheba, D. and El-Said, O. (2008), The impact of employee behaviour on customers’ service quality perceptions and overall satisfaction. Journal of Tourism and Hospitality Research, 8 (4): 309-323.

Refereed Conference Kattara, S. and El-Said, O. (2015), A Study on Innovation Strategies in Upscale Hotels: Current Proceedings: Status and Future Plans, The 2015 ICBTS International Academic Research Conference in Europe and America, The Espaces Vocation Saint-Lazare Congress Center, Paris, France.

Kattara, S. and El-Said, O. (2014), The role of management support as a key factor in the innovation strategy in Egyptian hotels, 6th International Scientific Conference Proceedings, Faculty of Tourism and Hotels, Alexandria University, Alexandria, Egypt.

Islam, B. and El-Said, O. (2014), The impact of workplace friendliness on organizational commitment and turnover intentions of hospitality educators, 6th International Scientific Conference Proceedings, Faculty of Tourism and Hotels, Alexandria University, Alexandria, Egypt.

Osman, A. and Shaaban, M. (2014), Impacts of Workplace Relationships on Employees' Perceptions of Productive Work Environment, EuroCHRIE Dubai Conference Proceedings, The Emirates Academy of Hospitality Management, Dubai, United Arab Emirates.

Work Under Publication A. Chapter in an edited book The chapter under preparation is entitled “Innovation in product/service development and delivery” and will be published under “PART 7: Innovation in hospitality marketing” in the Routledge Handbook of Hospitality Marketing edited by Dogan Gursoy, Washington State University.

B. Journal publications Osman, A. and Fuentes, M. (), The Moderating Role of Environmental Factors on the Relationship between Creativity and Entrepreneurship: A Comparative Study.

Osman, A. and Shehata, H. (),Tipping motives in Egyptian Restaurants: Customers’ View.

Osman, A. (), The Mediating Role of Customer Satisfaction on the Relationship between Destination Competitiveness Attributes and Post-purchase Behavior.

Osman, A. (), Tourism and Hospitality Innovative CSR Practices: Relationship to Sustainable Social- economic Development.

Participation in Research Projects  Participation as a research assistant in the European Union's Project for Developing Post- graduate Studies in the Faculty of Tourism and Hotels; TEMPUS MEDA JEP 31084, starting at 2003.  Participation as a research assistant in a research project about Hotel in room innovations. Dubai, United Arab Emirates, 2010.  Participation as a project member in a joint project with Cordoba University, Spain about entrepreneurship among tourism and hospitality undergraduate students, 2012.  Participation as a project member in a national research project under Alex-Reb fund entitled "Managing Food Waste in 4 & 5 star Hotels in Alexandria: Challenges and Way- Out", 2016.

Reviewing and editing for A. Editorial Board Member International Journals  Journal of the Faculty of Tourism and Hotels, Alexandria University, Egypt.

B. Article Editor  Sage Open

C. Journal Reviewer  Tourism Management.  International Journal of Contemporary Hospitality Management.  Journal of Hospitality Marketing & Management.  Tourism Management Perspectives.  Anatolia: An International Journal of Tourism and Hospitality Research.  Journal of Tourism and Hospitality research.

Conference Organization A. Conference Title and my Role Tourism, Investment, and Career Opportunities, held at the Conference Hall, Bibliotheca April 2003 Alexandrina/Member of the Conference Organizing Committee. The Egyptian North-western Coast on the International Tourism Map held at the Conference Hall, April 2005 Bibliotheca Alexandrina /Member of the Conference Organizing Committee Tourism in a Changing World: Opportunities and Challenges held at the Conference Hall, Bibliotheca April 2014 Alexandrina /Member of the Conference Scientific Committee.

Presentations April 2011 "ULTRA Front Office Management", Training session. Alexandria, Egypt.

March 2012 "Using the digital library", Seminar. Alexandria, Egypt. "Entrepreneurial intention among Tourism and Hospitality Students", Workshop. Cordoba University, November 2012 Spain. December 2012 "Using the digital library", Seminar. Alexandria, Egypt.

April 2013 "ULTRA Front Office Management", Training session. Alexandria, Egypt.

May 2014 "Publication of international scientific researches", Seminar. Alexandria, Egypt.

June 2015 "Decision making and problem solving skills", Seminar. Alexandria, Egypt.

April 2016 "SPSS statistics for Social Sciences", Seminar. Alexandria, Egypt.

June 2016 "ULTRA Front Office Management", Training session. Alexandria, Egypt.

Organization memberships Fellow at the Faculty of Economic and Business Sciences, University of Granada, Spain.

Training Received Attended different career development programs held at the "Alexandria University's Faculty and Leadership Development Center" Such as:  Effective Teaching Skills.  Effective Presentation Skills.  Codes of Ethics.  Research Methodology.  Communication Skills.  Use of technology in teaching.  Credit Hours System.  Exams and students in the education systems.  Quality standards in the education process.  E-learning.  International publishing of Scientific research.  Competing for research funds.  Crisis and Disaster Management.  Decision-making and problem-solving.  Strategic planning.  University management.  Legal and financial aspects in university environment.  Managing time and meetings.  Conference organization. Prizes and Awards The 1st prize for the best published research for the academic year 2011-2012, FTH, Alexandria June 2012 University.

Receiving a shield of excellence and a certificate of appreciation from the Sixth Scientific Conference April 2014 of the Faculty of Tourism and Hotels for outstanding performance as a member of the Scientific Committee of the Conference.

The 3rd prize for the best published research for the academic year 2013-2014, FTH, Alexandria August 2014 University.

The 1st and 2nd prize for the best published research for the academic year 2014-2015, FTH, June 2015 Alexandria University.

Supervising, mentoring and other  Academic advisor for a number of undergraduate and post-graduate students at the FTH, activities Alexandria University.  Supervising 3 Master Students at the FTH, Alexandria University.  Training coordinator/Department of Hotel Studies/Alexandria University/ 2012-present.  Active member of the FTH quality assurance team.  Contributing in the emergence of a new branch for FTH in an emerging Egyptian governorate  Contribute to the development of a new bachelor's degree utilizing the credit hour system.  Participating in workshops organized by the Egyptian Ministry of Higher Education which aim to the develop the Egyptian higher education system

 Participating in training activities directed to the capacity building of postgraduate students

and managerial staff.

References A. Prof. Hanan Saad Kattara, Professor of Hotel Management, Dean, Faculty of Tourism & Hotels, Alexandria University, Egypt. Mobile:( 002) 01223111226; E-mail: [email protected] B. Prof. Mona Barakat, Professor of Hotel Management and Former Dean of the Faculty of Tourism & Hotels, Alexandria University, Egypt. Mobile;( 002) 01223303637; E-mail: [email protected]

Google Scholar Citations https://scholar.google.com/citations?user=yhy2imoAAAAJ&hl=en Research Gate Account https://www.researchgate.net/profile/Osman_El-Said Linked in Account https://www.linkedin.com/home?trk=nav_responsive_tab_home Publons Reviewer Account https://publons.com/dashboard/reviewer/#review-history

ANNEXES

Copies of these documents can be attached if required to my C.V: ▪ Copies of degrees and qualifications; ▪ Work registration Proof; ▪ ICDL & TOEFEL certificates; ▪ Transcripts of records; ▪ Scanned Passport;