Customer Success Story Business Continuity

Telenor Group The Group standardizes and optimizes backup environ- ment at unit with Micro Focus® Data Protector and Micro Focus Backup Navigator.

Overview As the volume of this data increased, it became Telenor Group is one of the ’s leading in- more challenging for to meet ternational providers, with service level agreements. For example, the more than 214 million subscribers in 13 mar- company needed to complete critical backups kets. Its subsidiary, Telenor Hungary, replaced quickly, but it took 20 hours to back up a 20 TB its sprawling backup system with a centralized billing system each day. Micro Focus solution. This provided cost-effec- tive oversight of hundreds of terabytes of data, Telenor Hungary did not have a single tool ca- ensuring Telenor Hungary complied with audits. pable of backing up everything. As a result, it At a Glance had implemented seven different backup appli- ■■ Industry Challenge cations over the past decade. These included Like any large company, Telenor Hungary must its main backup solution—IBM Tivoli Storage Telecommunications Manager—native database and operating sys- keep track of a growing volume of data. Yearly ■■ Location audits check internal controls over financial re- tem backup mechanisms, customized scripts, Hungary porting, which requires the company to quickly and other solutions for backing up its data warehouse and virtual hosts. identify failed data backups. However, prior to ■■ Challenge 2016, the backup systems in use were making To consolidate and improve the performance this difficult. The number of backup tools made it difficult of the company’s backup applications to diagnose problems. To find out if backups The company needed to back up tens of tera- had failed, IT staff members had to collect logs ■■ Products and Services bytes of data every day. This included email, from each of the seven backup applications. Data Protector and other data created by up to 100 applica- This process could take up to two hours and Backup Navigator tions for managing customer billing and payroll, could interrupt scheduled backup sessions. ■■ Results as well as many other tasks. Telenor Hungary If this occurred, staff members had to per- ++ Increased speed of Microsoft SQL Server and handled this data using a range of applica- form those backups again, potentially inter- rupting prescheduled backup and restoration file system backups by 20 percent faster tions, including a data warehouse, Microsoft ++ Reduced time to identify backup failures from processes. This reduced the time they could SQL Server, Microsoft Exchange, and Oracle 2 hours to 15 minutes databases, and across a range of Windows, spend performing other tasks. ++ Centralized reporting removes need to manually Unix and virtual platforms. sort through backup logs + Lower backup support and management costs Customer Success Story Telenor Group

Telenor Hungary also wanted to improve data 470 TB of disk capacity, and stored its data on had all these participants, including coopera- backup and restoration efficiency. Slow tape the appliance as a virtual tape library. This hard- tive staff members on the customer’s side,” libraries and drives affected backup, restora- ware worked with Data Protector to deduplicate Kerese says. tion, and application performance. Managing data, reducing the amount of storage required. backups was expensive and time-consuming. Micro Focus guaranteed the rate of dedupli- This cooperation meant that by the time the Wanting to improve the performance and reli- cation and the time it would take to complete pilot was complete, Telenor Hungary could ability of its existing backup system, the com- certain backups. complete the full rollout itself. Kerese and Axis pany looked for a new backup solution. provided support during the final rollout. The company kept its existing tapes and added Solution StoreEver MSL6480 Tape Library, which con- Results In 2016, Telenor Hungary began consolidating tains 12 LTO-6 drives with 6.5 TB per drive, and Addresses Compliance Risks and optimizing its backup environment. 472 cartridge slots. It kept its old backup solu- tion for archival purposes. The solution will help address compliance with ’s General Data Protection Regulation The company chose Micro Focus’ backup so- (GDPR), although Lepenye says the GDPR was lution—a decision that took into account more Telenor Hungary worked closely throughout not a reason for undertaking the project. than just technical considerations, says Tamás the delivery of the solution with Micro Focus, Lepenye, Telenor Hungary’s Head of IT Service independent IT consultant and project man- “The solution provides the necessary capac- Experience Delivery Office, Business Value ager István Kerese, and Micro Focus partner ity, performance, and management features Sustainability Department. “We didn’t choose Axis. They deployed a pilot system to find the to achieve compliance with accounting au- Micro Focus purely from a technical point of optimal backup configuration. dits, while demanding only a fair amount of re- view, but also due to their local experience and willingness to work together with us,” Lepenye Telenor Hungary then identified, classified, and sources to operate,” says György Fajt, Telenor says. Telenor Hungary also regarded the Micro prioritized the applications and data to migrate Hungary Senior IT Infrastructure Specialist, Focus solution as cost-effective. to the new backup platform. Next, the com- Operations IT Infrastructure. pany migrated the list of systems and backup To reduce the number of backup applications, policies to be backed up, starting with those Saves Time and Lifts Productivity the company chose Micro Focus Data Pro­tector,­ expected to take longer to back up. It also ana- The IT team is saving hours each week be- which centralizes management of the backup lyzed and optimized dozens of backup param- cause it is spending less time managing the and recovery of myriad data types stored on dif- eters, such as the size of data blocks, the size backup process. The solution speeds up the ferent systems. Data Protector replaced many of data segments, and agent buffers. management of backups in two ways. of Telenor Hungary’s existing backup tools, in- cluding IBM Tivoli Storage Manager. This ensured optimal performance when back- First, centralized management tools allow ing up different applications running on differ- Telenor Hungary’s IT team to identify backup To identify backup problems more quickly, ent platforms and devices. Tests confirmed failures more quickly. Instead of spending Telenor Hungary also purchased Micro Focus that the new backup solution met performance an hour or more sifting through backup logs Backup Navigator. The software uses data ana- requirements and service level agreements. from multiple applications, Backup Navigator lytics to provide detailed reports about many Micro Focus also provided training courses reports alert them to any problems. These re- aspects of backup and recovery systems, and training time with its product experts. ports show the most unreliable devices and based on more than 75 key performance in- provide a timeline showing when each error dicators. To speed up backups and reduce the The involvement of all these parties ensured occurred. Identifying problems earlier also re- number of failures, Telenor Hungary stopped the project proceeded smoothly, says Kerese. duces interruptions to backup and restoration. using tapes for primary backups. Instead, it “Technological capability is important, of began backing up data to disk first, then later course, but there are many additional factors Backup Navigator also works with Telenor archiving the same data to tapes. It purchased in the success of a project like this. Managing Hungary’s support ticket system to streamline a StoreOnce 6500 Backup disk appliance with this project was straightforward because we the IT team’s response to problems. Using this

2 “The solution provides the capacity, performance, and management features to achieve compliance with accounting audits, while demanding only a fair amount of resources.”

GYÖRGY FAJT Senior IT Infrastructure Specialist Telenor Hungary Contact us at: www.microfocus.com approach, the team can identify and respond database backups are 10 percent faster. The to backup failures in 15 minutes. “Now we can solution is also 20 percent faster at backing up make certain our experts will take care of inci- and recovering the company’s file system than dents quickly,” says Lepenye. the old tape system.

In addition, the monitoring software lists each Lowers Costs device’s rate of data transfer and the session Telenor Hungary will not need to spend as for each backup client. The IT team can much on backup storage in the future because proactively monitor the load on the backup deduplication is reducing the size of its back- system, and use Backup Navigator to check ups. This has shrunk the size of the StoreOnce capacity to avoid running out of storage. Backup virtual tape library and reduced the number of physical tapes needed for long- Second, the StoreOnce Backup appliance al- term archiving. lows the IT team to back up and recover data quicker. They can back up the Microsoft SQL Telenor Hungary’s support costs are also Server database 20 percent faster than was sig­nificantly lower now that it has unified its previously possible, and Microsoft Exchange backup solution.

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