How can I comment on the service I have received? aims to give a high standard of service How do I find out how Somerset County Council to everyone. Your views are important. We want to know when we are doing things right or if we have made a mistake, so that we is performing against its transport objectives? can improve. Detailed information on how to comment on our service can be found on our website: www.somerset.gov.uk/feedback

Or you can telephone on 0845 345 9166 or write to us by post or drop into a Council Information Point.

We promise... - to pass on a compliment or a comment. Compliments and comments help us plan our services and improve our performance. We'll make sure all comments are used to benefit services.

- to take all complaints seriously. We're sorry if you're not happy with us, and we want to put things right if we possibly can. We know that complaints give us valuable feedback and help us to improve our services - we want to listen and learn.

Working Together for Equalities

Transport Data & Performance Somerset County Council County Hall

TAUNTON Somerset TA1 4DY Jul 2011 Telephone: 0845 345 9155 CSS039 Email: [email protected]

How do I find out how Somerset County Council is performing against its transport objectives? What does the service do?

Contact the Transport Data and Performance team in writing or by The Transport Data and Performance Team provides phoning 0845 345 9155 (Somerset Direct) to request a copy of the transport data and performance management information to allow latest Performance Report or with any specific questions. Somerset County Council to make appropriate transport decisions.

What do you expect from me? In the past, central government has required the county council to When contacting us please provide the following information: report on a significant range of performance indicators. Since the • Your name and telephone number. adoption of our new Future Transport Plan in March 2011, these • Any specific question that you have relating to transport requirements have been significantly reduced and we now only data or performance. collect data that helps us directly manage the transport network or services we provide. What can I expect from this service? The Transport Data and Performance Team have the following What have we achieved? service standard… We have reliably provided transport data and performance When you ask how we are performing against our transport objectives management information, which has been used to understand the Council’s performance against its previous Local Transport Plan We will either answer any specific questions you have or send you a copy of the latest Performance Report (2006-11). We are now using transport data to monitor changes in background trends and inform current and future investment Standard We will send you a copy of the latest Performance Report within 10 working days and answer any decisions. specific questions within 20 working days. What else do I need to know? In addition, Somerset County Council will … You can also view the county council’s latest transport plan on the • Deliver services as promised and deal with any problems internet at www.somerset.gov.uk/futuretransportplan that may arise. • Respond quickly to service requests without passing you on to multiple members of staff. • Give you accurate and comprehensive information and keep you informed of progress. • Treat you professionally, fairly and without prejudice. • Ensure our staff are friendly, polite and sympathetic to your

needs.