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Advanced Server Monitoring Manual

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Advanced Server Monitoring Manual Advanced Server Monitoring Setup Guide This guide assumes you have already added Advanced Server Monitoring to your account and will take you through the Advanced Server Monitoring Control panel. Teach you how to set up the control panel, guide you through some of the common processes and show you how to make the most of your Advanced Server Monitoring. Advanced Server Monitoring Table of contents Introduction ................................................................................................................................................................. 3 Important notes regarding SMS and email alerts ..................................................................................................... 3 Setting up your Server ............................................................................................................................................... 4 Windows 2008 .......................................................................................................................................................... 4 Windows 2003 .......................................................................................................................................................... 9 Linux Operating Systems ....................................................................................................................................... 14 Default Settings......................................................................................................................................................... 17 Getting Started .......................................................................................................................................................... 19 Logging into the advanced Server Monitoring Control Panel ................................................................................. 19 Your Dashboard ..................................................................................................................................................... 19 Customising your dashboard .................................................................................................................................. 19 Available Widgets ................................................................................................................................................... 22 Navigating the Advanced Server Monitoring control panel ................................................................................. 35 Level 1 (Server Summary) ..................................................................................................................................... 36 Level 2 (Server Performance) ................................................................................................................................ 37 Level 3 (Server Properties) .................................................................................................................................... 46 Configuring your alerts ............................................................................................................................................ 47 Changing your system alert thresholds .................................................................................................................. 47 Port Monitoring ....................................................................................................................................................... 49 Web content monitoring ......................................................................................................................................... 51 Monitoring a MySQL database on a Linux Server ................................................................................................. 54 Email and SMS alerts ............................................................................................................................................... 58 Changing the recipients of email or SMS alerts ..................................................................................................... 58 Temporarily suspending email and SMS alerts ...................................................................................................... 59 Cancelling SMS alerts ............................................................................................................................................ 60 Where to find additional help .................................................................................................................................. 61 Page 2 of 62 Advanced Server Monitoring Introduction Advanced Server Monitoring provides alerts and statistics on a large range of services and features on your server. It uses the SNMP (Simple Network Management Protocol) to connect to your server. Most reports can be customised to fit in with your exact requirements, meaning you can be kept informed of your servers health at all times. This guide is designed to show you how to make the most of this powerful tool, guiding you through each of the following steps: 1. Set up the SNMP service on your server. 2. Logging into the Advanced Server Monitoring control panel. 3. Configuring your alerts and thresholds. 4. Customised dashboards to suit your requirements. Important notes regarding SMS and email alerts By default, the Advanced Server Monitoring tool will generate a number of events when it is unable to connect to your server. To avoid a large number of emails or SMS notifications being received, we recommend you temporarily disable alerting through your control panel when you reboot or re- build your server. If rebuilding your server or setting up Advanced Monitoring for the first time, these alerts should remain suspended until you have set up your server as detailed below. Once your server has been set up, you can activate your email or SMS alerts again through your control panel. Page 3 of 62 Advanced Server Monitoring Setting up your Server The Advanced Monitoring solution uses the SNMP (Simple Network Management Protocol) to gather data on your server. While this may not be installed by default, it is a standard component of most operating systems, and can be activated easily. Before you can see statistics in your Advanced Monitoring control panel you need to allow the statistical software access to your server to gather the information required. This is a slightly different process depending upon the type of server you have, and the operating system you are using. Note: This process may require a reboot of your server to complete. The process for setting up your server can be split into three sections: 1. Installing the SNMP monitoring service, 2. Configuring the SNMP service 3. Allowing connections to the SNMP service This manual will guide you through the process for Windows 2008, Windows 2003 and Linux operating systems. Windows 2008 This process can be split into three sections. 1. Adding the SMNP monitoring service (Dedicated servers only) 2. Configuring the SNMP service (Dedicated and Virtual servers) 3. Allowing connections to the SNMP service (Dedicated servers only) Quick Tip: If you have a virtual server you only need to configure the SNMP service. If you have a dedicated server you should follow each of the steps in this guide. Page 4 of 62 Advanced Server Monitoring 1. Adding the SNMP service (Dedicated servers only) Step 1.1 Log into your server. In the start menu, right click on Computer, then select Manage from the pull out menu. Step 1.2 The Server manager will open. In the left hand pane, click Features. Step 1.3 In the main pane, the features options will appear. Click Add Features. A list of available features will appear. Page 5 of 62 Advanced Server Monitoring Step 1.4 Scroll down this list until you find SNMP Services. Expand this section, then select SNMP Service. Once done click Next. Step 1.5 Click Install to start installing this new feature. Finally click Close to finish the installation. 2. Configuring the SNMP Service Step 2.1 Keep the server manager open, In the left hand pane expand the section marked Configuration, then select Services. A list of your services will appear in the large viewing pane. Step 2.2 Scroll down the list of services. Right click SNMP Service and click Properties in the pull out menu. Page 6 of 62 Advanced Server Monitoring Step 2.3 The services properties window will open, click on the Security tab. Tick the box marked Send authentication trap, then click Add. Step 2.4 Select Read only from the Community rights drop down menu, then enter LiveServers in the Community Name text box provided. Once done, click Add. Step 2.5 Select the option to Accept SNMP packets from these hosts, then click Add. Step 2.6 Enter 213.171.217.173 in the text box provided. This is the IP address of our monitoring service. Once done click Add. Step 2.7 Finally, click Apply, then OK then restart the service for the changes to take effect. Page 7 of 62 Advanced Server Monitoring 3. Connecting with the SNMP service (Dedicated servers only) Step 3.1 Keeping the server manager open, expand the Windows Firewall with advanced features section and select Inbound rules. Step 3.2 A list of your inbound firewall rules will appear in the viewing pane. Scroll down the list until you see two entries marked SNMP Service UDP In. These firewall rules apply to the different profiles within Windows Firewall. You could either delete one of these rules, and modify the remaining rule, or you can modify both rules using
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