Practicum: State of Patient Engagement In

! Organizations Represented !

! ! !

! ! ! ! ! ! ! ! !

! ! ! ! ! ! ! ! ! ! ! ! ! ! Wellframe! ! !

! ! ! ! ! !

! ! !

! Eric Nathanson, Gillian Guidetti Open House Reps: Open House Rep: Heather Ritchie Katy Weinberg (Global Health Program)

About the Organization:

About the Organization: zakipoint Health’s data analysis softwareacts as a data and Boston Children's Hospital is a 395-bed comprehensive center for services hub, connecting employers, employees, vetted healthcare pediatric health care. As one of the largest pediatric medical providers and services, and disease management specialists to centers in the United States, Children's offers a complete range of create a holistic healthcare value management system. Our tool health care services for children from birth through 21 years of age. facilitates the discovery of areas of concern, high-risk populations, (Our services can begin interventions at 15 weeks gestation and in early indication of chronic conditions such as the onset of some situations we also treat adults.) diabetes, or cardiovascular diseases, and offers recommendations for interventions that address these areas of concern —and reduce We have approximately 25,000 inpatient admissions each year and costs over the long term. our 200+ specialized clinical programs schedule 557,000 visits annually. Last year the hospital performed more than 26,500 Practicum 1: Execute on Inbound Marketing Strategy (Digital surgical procedures and 158,700 radiological examinations. Marketing Manager)

As part of the zakipoint Health team, you will be directly shaping Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence and our product and company marketing strategy, working closely with we're proud to share some notable examples with you here. our VPs of Product Management, Marketing, and Accounts in this

early-stage company. You will be able to build out a content model and create or curate a library of content and experts to Practicum: Operationalizing BCH Access Standards support ongoing marketing outreach through blog posts, Boston Children’s Hospital (BCH) is advancing its access journey to newsletters, white papers, webinars, etc. Work will also include improve outcomes for patients, families, and referring providers. As a supporting launch of new company website which will utilize content part of the journey, in 2015, the enterprise created and approved curated and created. 7 standards related to patient and provider access. In 2016, Practicum 2: Manage Client Implementations and Pilots BCH is planning to initiate a strategic effort to operationalize these standards for colleague participation. (Account/Business Development Manager) Work with both Accounts and!Product VPs to support client! implementations and custom client projects. (1) build out a Under the direction of the BCH Enterprise Project Management Office, the practicum will focus on students assisting to determine repeatable process and standardized materials for complex client reliable metrics to measure adherence to the approved standards, implementations; and (2) work with product management and determine a baseline measure (current state) for each clinical account management to complete 1-3 client pilots to provide foundation, and ultimately create a scalable playbook for areas to value to our customers and determine what product backlog features should be developed and released to market for all improve and measure their performance using Lean Six Sigma Methodology*. customers *Lean Six Sigma methodology training to be provided

! ! !

Open House Rep: Jordan Jarvis Open House Rep: Leena Sharma About the Organization: The Young Professionals Chronic Disease Network (YP-CDN) is a About the Organization: global network of emerging leaders who drive non-communicable Community Catalyst’s first priority is quality affordable health care disease (NCD) policy, research, capacity building, and social for all. Since 1998, we have provided leadership and support to change. state and local consumer organizations, policymakers, and foundations working to change the health care system so it serves We believe NCDs – including cancer, heart disease, lung disease, everyone – especially vulnerable members of society. and diabetes, as well as their shared risk factors tobacco, alcohol and junk food – are fundamental matters of social and economic Community Catalyst is a national non-profit advocacy justice and they present significant challenges for the global health organization working to build the consumer and community community. leadership that is required to transform the American health system. We believe that this transformation will happen when consumers are By harnessing the talents and energies of the next generation of fully engaged and have an organized voice. health leaders, YP-CDN is building a movement – part social, part technical – that is rooted in the evidence, experience, and insights Our staff of experienced policy analysts, attorneys, community of our members across the globe. organizers, and communications specialists works with organizations in more than 40 states. We have helped these organizations Practicum: Working toward availability and affordability of achieve wide-reaching reforms in many areas including Medicaid non-communicable disease (NCD) medicines in Kenya and India policy, prescription drug prices, and diversity in the health care We are seeking a practicum student to take on a project to workforce. Community Catalyst’s contributions range from policy evaluate the extent of inclusion of essential non-communicable analysis and technical assistance to managing national campaigns disease (NCD) medicines on national essential medicines lists in involving dozens of organizations. Kenya and India, to help us shed light on how these are tied to national procurement and reimbursement, and how these policies Practicum: Medicaid Funding Experiment in NY impact availability and affordability of medicines. The results of this The State of NY is embarking upon an enormous experiment with its study will be instrumental for driving YP-CDN local advocacy Medicaid funding called the Delivery System Reform Incentive activities in these countries, and study methods will serve as a Payment (DSRIP) Program. DSRIP´s purpose is to fundamentally template to apply similar studies in other countries. Furthermore, restructure the health care delivery system by reinvesting in the these results will also be utilized for our advocacy activities at the Medicaid program, with the primary goal of reducing avoidable global level (WHO, UN). hospital use by 25% over 5 years. Up to $6.42 billion dollars are allocated to this program with payouts based upon achieving ! ! ! predefined results in system transformation, clinical management and population health. ! ! We are looking for a practicum student who would be able to ! immerse themselves in learning about this program and provide ! some analysis about how it affects consumers. A written summary of ! the research, in the form of a white paper, issue brief, or similar ! document, would be required. The specific focus of the research ! will depend on what information is available, what the initial ! findings tell us, and the specific interests of the student. With that Open House Rep: Nour Sharara caveat, examples of research questions we might seek to answer include: About the Organization: What kinds of projects are the (Performing Provider Systems) PPSs in YBank was founded in 2014 by students at the Harvard T.H.Chan NY selecting? Where are they located? What communities do they School of Public Health. At YBank, we believe that investments in target? adolescent health can yield positive social and financial returns. • Which of these projects have a discernable health equity We aim to catalyze investments in adolescent health through focus? What specifically does that look like? developing a platform for novel research and innovative financing. • How do PPSs include (or not include) meaningful consumer Our first project is working with the Rwanda Biomedical Center to feedback in their operations? Is there a consumer advisory develop an intervention to improve adolescent adherence to anti- council or do consumers have a role on their governing retroviral therapy (ART). boards? If a structured role for consumers exists in a particular PPS, what is the PPS doing to be sure that role is Practicum: Optimizing Adherence to Anti-retroviral Therapy meaningful and not tokenized? amongst Adolescents Living with HIV in Rwanda • What kinds of social service investments are PPSs making? We are looking for three graduate students to undertake their • Do any of the PPS projects seek to address the social and practicum with YBank from October 2015 - April 2016. The economic determinants of health? How? practicum will span an exciting time as we complete the pilot study, • How are PPSs shifting their focus to patient-centered care? construct the DIB, refine the program and launch the RCT. The • How are PPS projects integrating behavioral health and practicum will involve a trip to Rwanda in January 2015. YBank will physical health care? provide support in applying for travel funding and will organize • What kinds of consumer-friendly quality measures are PPSs local travel and accommodation arrangements. using? There will be a lot of crossover between projects but we expect The practicum student would be working with Andi Mullin, a Senior that each practicum student will assist in driving the development State Advocacy Manager at Community Catalyst who provides one of the following deliverables: technical assistance to Community Catalyst’s Voices for Better Health partners in New York. 1. Analysis of baseline clinical and socioeconomic data from pilot study participants. 2. Analysis of qualitative data from participant, caregivers and clinic staff. 3. Development of financial model for the DIB (if student has interest or relevant skillset).

! ! !

Wellframe Open House Rep: Stacey Drubner

About the Organization: Since its founding in 1947, Dana-Farber Cancer Institute in Boston, Massachusetts has been committed to providing adults and children with cancer with the best treatment available today while Open House Reps: Trishan Panch, Melina Ward, Anshuman Chadda developing tomorrow's cures through cutting-edge research. Read about our history, our breakthroughs, and the resources that help us About the Organization: support the health of our neighborhoods and communities. Wellframe partners with payers and providers to deliver Wellframe’s mobile-enabled care solution to extend the reach of existing care Practicum: management teams to reach more patients with more frequent, TBD higher quality touch points. Our human-driven technology enhances the therapeutic relationship between care teams and patients, fostering a connection that motivates patients to engage and self- manage their health.

Practicum: Patient Engagement using Mobile Technology Wellframe is looking for practicum student(s) who can help us to implement Wellframe with these client organizations and continue to enhance our program and product offerings to boost patient engagement and improve health outcomes. All practicum projects will be supervised and tailored according to the individual learning goals of the student. Projects done by Harvard Chan School practicum students at Wellframe in the past include:

1. Improving Medication Adherence using mobile technology 2. Comparing STAR Ratings and other quality metrics across ACOs 3. Improving Health Literacy using mobile technology 4. Behavior Change Communication

! ! !

Open House Rep: James Lin

About the Organization: Open House Rep: Don Goldmann Peer Health Exchange’s (PHE) mission is to give teenagers the

knowledge and skills that they need to make healthy decisions. About the Organization: Each year, PHE trains over 2,000 college student volunteers from The Institute for Healthcare Improvement (IHI), an independent not- universities across the country to teach 13-week health workshops for-profit organization based in Cambridge, Massachusetts, is a to approximately 17,000 9th grade students attending urban high leading innovator, convener, partner, and driver of results in health schools across the country. This year, Peer Health Exchange is and health care improvement worldwide. At our core, we believe piloting several innovative approaches that are designed to everyone should get the best care and health possible. This strengthen the delivery of its health curriculum with the ultimate goal passionate belief fuels our mission to improve health and health of enhancing teens’ health knowledge, skills, and behaviors in sexual care. health, mental health, and substance use.

Practicum: Practicum: Strategies to Connect Teens to School-Based Health TBD Clinics and Evaluating the Impact

This practicum will focus on evaluating the impact of the various

curriculum-enhancing and partnership strategies PHE will implement

during the 2015-2016 program year on teens’ health knowledge

and skills. Below is a list of innovative approaches that PHE will

evaluate this year:

• PHE will implement a technology/in- person blended learning version of its skills-based health curriculum in San Francisco

and Chicago. The goal of this evaluation is to determine the impact of the various curriculum-enhancing strategies PHE will implement during the 2015-2016 program year on teens’ health knowledge and skills.

• PHE will partner with schools in Washington, DC and New York City, to pilot ways to better connect adolescents to school-based health centers (SBHCs) and other health services and resources that are available in their schools and communities. The major goal of this evaluation is to assess the impact of an accessing resources-focused health curriculum on building adolescents’ efficacy to seek health support increasing their utilization of SBHCs. ! ! !

Open House Rep: Cliff Culver

About the Organization: Open House Reps: Charlotte Atiemo, Mark Krivopal OnDeckBiotech is an angel-backed startup building an online community and related tools to facilitate connections between biotech companies and contract R&D vendors – think match.com + About the Organization: Dropbox for a $150B annual B2B market. Our technology launched Kyruus was founded by a team of physicians and technologists who as a private beta in February 2012, was recognized as a 2012 saw an opportunity to leverage Big Data to better measure the winner of the MassChallenge startup competition, and now variation across physician practice styles, and then develop represents over 10% of the industry. solutions to help maximize the value of every physician in the context of healthcare delivery networks.

Practicum: Director, Market Dynamics and Corporate Strategy In this role, you will work directly with the CEO, Cliff Culver, to Practicum: Analysis and optimization of a credentialing/ develop and execute a strategy to accelerate an already high- privileging workflow growth IT venture in the life sciences industry. Intelligence, creativity, The goal of the project is to develop an understanding of the and tenacity will be rewarded! credentialing and privileging process as defined by the Joint Commission and implemented by area Boston Hospitals. The Responsibilities student will document the workflow of personnel in the credentialing/ • Become an expert in the biotech and pharma R&D privileging office. They will outline the flow of information: how it is landscape, particularly related to market factors captured, what is captured, how it is verified, stored, and updated. contributing to the rise of outsourcing The student will conduct focus groups to examine what, if any, • Identify gaps, real and perceived, in availability of key challenges currently exist in granting privileges to providers. Based services in particular markets and the OnDeck vendor on the student's learning, they will write a brief proposal addressing community through a combination of primary and secondary how one aspect of the credentialing/privileging process could be research enhanced through information technology and how they would go about implementing that change. • Develop relationships with OnDeck’s community of biotech and vendor executives to refine our understanding of opportunities to add value

• Optimize and implement key features of OnDeck’s marketing and product development roadmaps to exploit market opportunities

• Quantify the impact of updated communication strategies, as well as new features, members, and services

! ! !

Open House Reps: Yuri Ostrovsky, Terry Buttaro

About the Organization: ! momedx creates mobile applications and desktop browser software Open House Reps: Linda Shaughnessy, Janice Singer, Lauren Porter that increases patient engagement and improves efficiency of

provider-side workflow after a healthcare encounter. About the Organization: Our unique patent-pending technology lets healthcare providers Today, Massachusetts Health Quality Partners (MHQP) is a modify content and workflow without any need for technical nationally recognized, non-profit coalition of physicians, hospitals, support, with updates happening seamlessly and instantaneously health plans, purchasers, patient and public representatives, for the patient. Our patient-facing tools also give patients a quick, academics, and government agencies. MHQP has a well convenient way to handle scheduling, retrieve instructions, stay in established track record as the trusted leader in Massachusetts for touch with their provider, and more. objective, independent health care quality measurement and Whether… reporting. communicating test results, guiding patients through acute illness or chronic disease issues, trying to get patients into the next available Practicum: State of Patient Engagement in Massachusetts appointment slot, or handling one of the many tasks ill-suited to MHQP is working with its health plan, provider, and consumer portals, voicemail, or text messaging… stakeholders to promote patient engagement. As part of this initiative we will be conducting a research project to create a Practicum: thorough landscape of patient engagement activities in TBD Massachusetts. The results of this research will help MHQP determine common actions and best practices for patient engagement. It will also help us to determine gaps in practices, tools and policies that are needed to further patient engagement. The work of this practicum should be compiled into a recommendation of best practices and a summary report of implications for current health care policies and activities.

! ! !

Open House Reps: Yuri Ostrovsky, Terry Buttaro

! ! !

Open House Rep: Cliff Culver

• Optimize and implement key features of OnDeck’s marketing and product development roadmaps to exploit market opportunities

• Quantify the impact of updated communication strategies, as well as new features, members, and services

! ! !

Open House Rep: James Lin

About the Organization: Open House Rep: Don Goldmann Peer Health Exchange’s (PHE) mission is to give teenagers the

Practicum: Practicum: Strategies to Connect Teens to School-Based Health TBD Clinics and Evaluating the Impact

This practicum will focus on evaluating the impact of the various

curriculum-enhancing and partnership strategies PHE will implement

during the 2015-2016 program year on teens’ health knowledge

and skills. Below is a list of innovative approaches that PHE will

evaluate this year:

• PHE will implement a technology/in- person blended learning version of its skills-based health curriculum in San Francisco

Wellframe Open House Rep: Stacey Drubner

! ! ! predefined results in system transformation, clinical management and population health. ! ! We are looking for a practicum student who would be able to ! immerse themselves in learning about this program and provide ! some analysis about how it affects consumers. A written summary of ! the research, in the form of a white paper, issue brief, or similar ! document, would be required. The specific focus of the research ! will depend on what information is available, what the initial ! findings tell us, and the specific interests of the student. With that Open House Rep: Nour Sharara caveat, examples of research questions we might seek to answer include: About the Organization: What kinds of projects are the (Performing Provider Systems) PPSs in YBank was founded in 2014 by students at the Harvard T.H.Chan NY selecting? Where are they located? What communities do they School of Public Health. At YBank, we believe that investments in target? adolescent health can yield positive social and financial returns. • Which of these projects have a discernable health equity We aim to catalyze investments in adolescent health through focus? What specifically does that look like? developing a platform for novel research and innovative financing. • How do PPSs include (or not include) meaningful consumer Our first project is working with the Rwanda Biomedical Center to feedback in their operations? Is there a consumer advisory develop an intervention to improve adolescent adherence to anti- council or do consumers have a role on their governing retroviral therapy (ART). boards? If a structured role for consumers exists in a particular PPS, what is the PPS doing to be sure that role is Practicum: Optimizing Adherence to Anti-retroviral Therapy meaningful and not tokenized? amongst Adolescents Living with HIV in Rwanda • What kinds of social service investments are PPSs making? We are looking for three graduate students to undertake their • Do any of the PPS projects seek to address the social and practicum with YBank from October 2015 - April 2016. The economic determinants of health? How? practicum will span an exciting time as we complete the pilot study, • How are PPSs shifting their focus to patient-centered care? construct the DIB, refine the program and launch the RCT. The • How are PPS projects integrating behavioral health and practicum will involve a trip to Rwanda in January 2015. YBank will physical health care? provide support in applying for travel funding and will organize • What kinds of consumer-friendly quality measures are PPSs local travel and accommodation arrangements. using? There will be a lot of crossover between projects but we expect The practicum student would be working with Andi Mullin, a Senior that each practicum student will assist in driving the development State Advocacy Manager at Community Catalyst who provides one of the following deliverables: technical assistance to Community Catalyst’s Voices for Better Health partners in New York. 1. Analysis of baseline clinical and socioeconomic data from pilot study participants. 2. Analysis of qualitative data from participant, caregivers and clinic staff. 3. Development of financial model for the DIB (if student has interest or relevant skillset).

! ! !

! Eric Nathanson, Gillian Guidetti Open House Reps: Open House Rep: Heather Ritchie Katy Weinberg (Global Health Program)

About the Organization: About the Organization: zakipoint Health’s data analysis softwareacts as a data and Boston Children's Hospital is a 395-bed comprehensive center for services hub, connecting employers, employees, vetted healthcare pediatric health care. As one of the largest pediatric medical providers and services, and disease management specialists to centers in the United States, Children's offers a complete range of create a holistic healthcare value management system. Our tool health care services for children from birth through 21 years of age. facilitates the discovery of areas of concern, high-risk populations, (Our services can begin interventions at 15 weeks gestation and in early indication of chronic conditions such as the onset of some situations we also treat adults.) diabetes, or cardiovascular diseases, and offers recommendations for interventions that address these areas of concern —and reduce We have approximately 25,000 inpatient admissions each year and costs over the long term. our 200+ specialized clinical programs schedule 557,000 visits annually. Last year the hospital performed more than 26,500 Practicum 1: Execute on Inbound Marketing Strategy (Digital surgical procedures and 158,700 radiological examinations. Marketing Manager) Our team of physicians and nurses has been recognized by a As part of the zakipoint Health team, you will be directly shaping number of independent organizations for overall excellence and our product and company marketing strategy, working closely with we're proud to share some notable examples with you here. our VPs of Product Management, Marketing, and Accounts in this early-stage company. You will be able to build out a content model and create or curate a library of content and experts to Practicum: Operationalizing BCH Access Standards support ongoing marketing outreach through blog posts, Boston Children’s Hospital (BCH) is advancing its access journey to newsletters, white papers, webinars, etc. Work will also include improve outcomes for patients, families, and referring providers. As a supporting launch of new company website which will utilize content part of the journey, in 2015, the enterprise created and approved curated and created. 7 standards related to patient and provider access. In 2016, BCH is planning to initiate a strategic effort to operationalize these Practicum 2: Manage Client Implementations and Pilots standards for colleague participation. (Account/Business Development Manager) Work with both Accounts and!Product VPs to support client! Under the direction of the BCH Enterprise Project Management implementations and custom client projects. (1) build out a Office, the practicum will focus on students assisting to determine repeatable process and standardized materials for complex client reliable metrics to measure adherence to the approved standards, implementations; and (2) work with product management and determine a baseline measure (current state) for each clinical account management to complete 1-3 client pilots to provide foundation, and ultimately create a scalable playbook for areas to value to our customers and determine what product backlog improve and measure their performance using Lean Six Sigma features should be developed and released to market for all Methodology*. customers *Lean Six Sigma methodology training to be provided

! ! !