Hospitality Review Volume 26 Article 6 Issue 1 Hospitality Review Volume 26/Issue 1 January 2008 Cybergriping: Violating the Law while E- Complaining Juline E. Mills Purdue University,
[email protected] Brian J. Tyrrell Richard Stockton College of New Jersey,
[email protected] William B. Werner University of Nevada, Las Vegas,
[email protected] Robert H. Woods University of Nevada, Las Vegas,
[email protected] Follow this and additional works at: https://digitalcommons.fiu.edu/hospitalityreview Part of the Hospitality Administration and Management Commons Recommended Citation Mills, Juline E.; Tyrrell, Brian J.; Werner, William B.; and Woods, Robert H. (2008) "Cybergriping: Violating the Law while E- Complaining," Hospitality Review: Vol. 26 : Iss. 1 , Article 6. Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol26/iss1/6 This work is brought to you for free and open access by FIU Digital Commons. It has been accepted for inclusion in Hospitality Review by an authorized administrator of FIU Digital Commons. For more information, please contact
[email protected]. Cybergriping: Violating the Law while E-Complaining Abstract The mee rgence of Web communications has given rise to complaint sites which serve as central forums for both consumers and employees to share their bad experiences. These complaint sites provide for cybergriping in various forms. This paper explores the concept of cybergriping and its relevance to the hospitality and tourism industry from employee and customer perspectives. Court cases in which cybergriping played a key role are reviewed, and recommendations are offered on how hospitality and tourism businesses can address the problem of cybergriping. Keywords Cybercrimes, Tourism, Cybergriping This article is available in Hospitality Review: https://digitalcommons.fiu.edu/hospitalityreview/vol26/iss1/6 Cybergriping: Violating the Law While E-Complaining By Juline E.