Glendale Adventist Medical Center 2017 Community Health Plan (Implementation Strategy) 2016 Update/Annual Report Table of Contents Adventist Health Overview ..................................................................................................................................... 3 Letter from the CEO ................................................................................................................................................ 4 Community Health Development Team ................................................................................................................. 5 Hospital Identifying Information ............................................................................................................................. 6 Invitation to a Healthier Community ...................................................................................................................... 7 Community Profile .................................................................................................................................................. 8 Community Health Needs Assessment Overview ................................................................................................. 18 Identified Priority Needs from 2016 CHNA ........................................................................................................... 24 Making a difference: Evaluation of 2014-2016 CHP ............................................................................................. 38 Strategic Partner List ............................................................................................................................................. 47 Community Benefit Inventory ............................................................................................................................... 49 Connecting Strategy and Community Health ........................................................................................................ 57 Financial Assistance Policies.................................................................................................................................. 58 Community Benefit & Economic Value for Prior Year .......................................................................................... 59 Appendices ............................................................................................................................................................ 60 COMMUNITY HEALTH PLAN 2017 | 2 Adventist Health Overview Glendale Adventist Medical Center is an affiliate of Adventist Health, a faith-based, not-for-profit, integrated health care delivery system headquartered in Roseville, California. We provide compassionate care in communities throughout California, Hawaii, Oregon and Washington. Adventist Health entities include: • 20 hospitals with more than 2,700 beds • More than 235 clinics and outpatient centers • 14 home care agencies and 7 hospice agencies • Four joint-venture retirement centers • Workforce of 28,600 includes more than 20,500 employees; 4,500 medical staff physicians; and 3,600 volunteers We owe much of our heritage and organizational success to the Seventh-day Adventist Church, which has long been a promoter of prevention and whole person care. Inspired by our belief in the loving and healing power of Jesus Christ, we aim to bring physical, mental and spiritual health and healing to our neighbors of all faiths. Every individual, regardless of his/her personal beliefs, is welcome in our facilities. We are also eager to partner with members of other faiths to enhance the health of the communities we serve. Our commitment to quality health care stems from our heritage, which dates back to 1866 when the first Seventh-day Adventist health care facility opened in Battle Creek, Michigan. There, dedicated pioneers promoted the “radical” concepts of proper nutrition, exercise and sanitation. Early on, the facility was devoted to prevention as well as healing. They called it a sanitarium, a place where patients—and their families—could learn to be well. More than a century later, the health care system sponsored by the Seventh-day Adventist Church circles the globe with more than 170 hospitals and more than 500 clinics, nursing homes and dispensaries worldwide. And the same vision to treat the whole person—mind, body and spirit—continues to provide the foundation for our progressive approach to health care. COMMUNITY HEALTH PLAN 2017 | 3 Letter from the CEO Dear Friends and Colleagues, In 1905, a handful of insightful, inspired and passionate pioneers determined to establish a place for preventive health and healing in this community. Now, 112 years later, Glendale Adventist Medical Center continues to "share God's love with our community by promoting healing and wellness for the whole person." This simple and powerful mission is as pertinent today as it was in the last century. Of course, science and medicine have progressed significantly over the years. Though we remain very old fashioned about why we're here and what inspires us, we are also very passionate about providing world-class quality and service. Therefore, we pursue and develop the best-known practices in the care we deliver. Our investment in cutting edge technology enables the daily provision of this world-class care. I hope that as you experience our hospital you discover these commitments to be true every time. 2016 was a banner year in terms of quality and safety at GAMC. We had our "best ever" results in many key areas such as hospital-acquired conditions, patient falls, and physician satisfaction. Through post-discharge surveys, our patients rewarded us with the "best ever" ranking related to "I would recommend GAMC to my friends and family". We will continue, through partnering with our amazing physicians, developing leaders and collaborating with our board, to build upon these results. Health care reform is a serious call to action and change. What we will never change is our commitment to you! This 2016 Community Health Plan Report represents our summary of how we lived this mission during the past year. You'll read of our outreach into the community and the many services we provide beyond acute hospital care. Enjoy the read! Kevin A. Roberts, RN, FACHE President and CEO COMMUNITY HEALTH PLAN 2017 | 4 Community Health Development Team Bruce Nelson, MA Director of Community Services Principal Author Joan Klaric Office Coordinator Community Services Department Ryan Ashlock, CPA, MBA Director of Finance Grant Swenson Accounting Manager CHNA/CHP contact: Joan Klaric Office Coordinator, Community Services Department To request a copy, provide comments or view electronic copies of current and previous community health needs assessments: https://www.adventisthealth.org/pages/about-us/community-health-needs-assessments.aspx or AdventistHealth.org/ communitybenefit COMMUNITY HEALTH PLAN 2017 | 5 Together Inspired Hospital Identifying Information Glendale Adventist Medical Center Number of Hospital Beds: 515 Kevin Roberts, CEO Scott Reiner, Chair, Governing Board 1509 Wilson Terrace Glendale, CA 91206 (818) 409-8000 COMMUNITY HEALTH PLAN 2017 | 6 Together Inspired Invitation to a Healthier Community Fulfilling AH ‘s Mission Where and how we live is vital to our health. We recognize that health status is a product of multiple factors. To comprehensively address the needs of our community, we must take into account health behaviors and risks, the physical environment, the health system, and social determinant of health. Each component influences the next and through strategic and collective action improved health can be achieved. The Community Health Plan marks the second phase in a collaborative effort to systematically investigate and identify our community’s most pressing needs. After a thorough review of health status in our community through the Community Health Needs Assessment (CHNA), we identified areas that we could address through the use of our resources, expertise, and community partners. Through these actions and relationships, we aim to empower our community and fulfill our mission, “to share God’s love by providing physical, mental and spiritual healing.” Identified Community Needs The results of the CHNA guided the creation of this document and aided us in how we could best provide for our community and the most vulnerable among us. As a result, Glendale Adventist Medical Center has adopted the following priority areas for our community health investments for 2016-2018: Cardiovascular Health • Integrate Patient Education into Cardiovascular Services Improve Stroke Education and Support Population Health for Chronic Disease Wellness and Support for Patients Diagnosed with Cancer Additionally, we engage in a process of continuous quality improvement, whereby we ask the following questions for each priority area: Are our interventions making a difference in improving health outcomes? Are we providing the appropriate resources in the appropriate locations? What changes or collaborations within our system need to be made? How are we using technology to track our health improvements and provide relevant feedback at the local level? Do we have the resources as a region to elevate the population’s health status? Building a healthy community requires multiple stakeholders working together with a common purpose. We invite you to explore how we intend to address health challenges in our community and partner to achieve change. More importantly though,