Customer Success Story Identity Manager Self Service Password Reset

THM

THM wanted to modernize its student services and needed an easy and efficient solution to standardize and streamline its IT operations. The university will replace a custom with NetIQ® Identity Manager, gaining a flexible, extensible solution for central identity lifecycle management. This future-proof implementation facilitates the rollout of additional student services.

Overview Jens Foerster, project engineer at THM said, Technische Hochschule Mittelhessen–Univer­ “We decided to deploy a virtual desktop in­ sity of Applied Sciences (THM) is based in frastructure for our students. This new solu­ Gießen, Germany and offers about 50 degree tion required Active Directory services, and programs in economic and technical sciences. we needed to find a quick and simple way to Approximately 15,000 students and 900 staff integrate our existing user database with the members study and work at three locations in virtual desktop environment.” At a Glance Gießen, Friedberg and Wetzlar. Solution Industry Challenge THM evaluated five different identity man­ Education—Higher THM wished to facilitate access to study re­ agement products before selecting Identity sources and improve the learning experience Manager. “NetIQ’s comprehensive experience Location across all courses ahead of an expected rise in the education sector and the extensibility Germany in student numbers due to changes in the of Identity Manager convinced us that this is education system. To achieve these goals, the the best solution for our needs,” said Foerster. Challenge institution needed an easy-to-use and flexible The university wanted to facilitate access to study solution that allowed various systems and ser­ First, THM will standardize and simplify its resources and improve the learning experience. identity lifecycle management by deploying vices to integrate. Solution Identity Manager and connecting the system Use Identity Manager to gradually move towards to the existing, custom-developed user da­ more standardized and better documented tabase and the virtual desktop environment. “We were delighted to see how workflows. Subsequently, THM plans to replace its ­ well-connected and experienced lithic user database with the NetIQ standard Results NetIQ is in the education sector. solution in combination with various + Granted the ability to help gain a better overview They actively support knowledge connectors. Systems that it will integrate and of users and identities + Offered dedicated student licenses to keep exchange.” centrally manage through Identity Manager include online learning solutions, library man­ costs low JENS FOERSTER agement systems, payment systems and even Project Engineer physical access management solutions. Technische Hochschule Mittelhessen— University of Applied Sciences “[Identity Manager] will enable us to gradually move towards more standardized and better-documented workflows while we can also introduce new features easily, like a self-service portal for students to free our support team from simple password reset requests.”

JENS FOERSTER Project Engineer Technische Hochschule Mittelhessen—University of Applied Sciences

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“We wanted to implement a future-proof and “The extensibility of Identity Manager was es­ well-supported identity management solution sential to our decision,” said Foerster. “The ar­ to create a solid foundation for our IT services,” chitecture supports customization with a wide Foerster said. “With Identity Manager, we will range of scripting languages, making sure that Worldwide Headquarters do exactly that. It will enable us to gradually we will be able to connect various systems 515 Post Oak Blvd., Suite 1200 move towards more standardized and better- seamlessly.” Houston, Texas 77027 USA documented workflows while we can also in­ +1 713 548 1700 888 323 6768 troduce new features easily, like a self-service THM also plans to take advantage of the com­ [email protected] portal for students to free our support team prehensive functionality of the offering to roll www.netiq.com from simple password reset requests.” out robust student self-services and free the www.netiq.com/communities/ support team from repetitive work. The vast NetIQ supports THM’s ongoing implementa­ experience that NetIQ has in the education For a complete list of our offices tion by helping it customize the solution to in North America, Europe, the Middle East, sector was a true differentiator for THM. “We Africa, Asia-Pacific and Latin America, meet industry-specific requirements. With its were delighted to see how well-connected and please visit: www.netiq.com/contacts extensive experience at other universities in experienced NetIQ is in the education sector,” Germany and around the world, NetIQ was said Foerster. “The company actively supports able to provide the best strategic and opera­ knowledge exchange between institutions. tional fit in the most cost-efficient package to Equally, the license model is optimized for our meet the institution’s requirements. requirements with dedicated student licenses, helping to keep the costs low while providing Results the full set of automation features we need Identity Manager will help THM gain a better to deal with a large and constantly changing overview­ of its users and identities. Moving for­ student population.” ward, the institution will be able to identify and eliminate previously undetected duplicates, in­ “NetIQ really knows how to work with universi­ creasing the security and efficiency of its user ties and is flexible enough to tailor terms and management processes. contracts to specific requirements and govern­ ment guidelines,” he added. “We are very happy Thanks to flexible connector technology, to have chosen Identity Manager. We are confi­ smooth integration between the new virtual dent that together with NetIQ, we will manage desktop infrastructure with THM’s existing to successfully complete our long-term task environment will improve student services of establishing a central control panel for all and ensure readiness for expected growth. identities and user accounts at THM.”

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