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Tips for Riding Metro for People with Disabilities and Senior Citizens

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Tips for Riding Metro for People with Disabilities and Senior Citizens A SmarTrip® card makes riding Metro easier and Tips for Riding Metro for less expensive. People with Disabilities SmarTrip® is and Senior Citizens Metro’s permanent, rechargeable farecard. ❚ How to use the train and bus ❚ Accessibility features It’s encoded to charge ❚ Metrorail system map discount fares for ❚ Elevator locations people with disabilities ❚ Answers to FAQs or senior citizens. To buy one, you’ll need a Metro Disability ID card or proof of age 65 or older. ❚ Use your SmarTrip® card to pay to ride Metrorail and Metrobus. You also must show your Metro Disability ID or proof of age 65 or older when requested. ❚ Buy your reduced fare SmarTrip® card online at MetroOpensDoors.com. You’ll need a Metro Disability ID card to buy the card online, and you’ll have to use a major credit card. Or buy your reduced fare or Senior SmarTrip® card at any Metro sales offi ce. ❚ Register your SmarTrip® card when you buy it. If you lose it, you can buy a replacement card that includes the fare value of the lost card at the time you reported the loss. ❚ Add value to your SmarTrip® card in any Metro station at a Farecards and Passes machine or on any Metrobus. wmata.com 202-637-7000 — TTY 202-638-3780 50.172 6/12 All buses are accessible. Low fl oor ramp and lift-equipped buses make it easy for you to get on and off the bus. Please tell the driver if you need to use Metro is a convenient, accessible and the ramp or lift safe way for people with disabilities to get on or off and senior citizens to get around. the bus. Learn about accessibility features and about how to qualify for reduced fares The wheelchair in this brochure. securement Free system orientations area is near the front of the bus. Sign up for free one-on-one or group Wheelchairs and orientation sessions which offer mobility devices familiarization with and hands-on are secured by tie training on Metrobus and Metrorail. downs. There is a lap belt for safety. To schedule a session, customers may contact the ADA offi ce at: Priority seats 202-962-1558 or 1100 are located TTY 202-962-2033 behind the [email protected] driver. If you need priority ADA customer service seating, it’s Metrobus operators, Metrorail okay to ask. station managers and train operators are graduates of the ADA Customer Digital signs and Service training program. audio systems announce stops, intersections and transfer points on most Metrobuses. Metrorail is accessible On escalators, the yellow strip Large symbols defi nes the edge on pylons of the step to outside stations help customers direct you to the with low vision. elevators. Raised letters and Elevators are Braille identify equipped with the station and security cameras the Metro lines and emergency serving it. intercoms to contact the Priority parking station manager. spaces near the station In-elevator entrance are chimes and reserved for audio messages vehicles that announce the display DMV elevator’s level permits or and the direction license plates. (up/down) it will travel. TTY-equipped telephones are in Lower panels each station on on farecard the mezzanine machines make near the large it easy for system maps. customers in wheelchairs to buy fares. Answers to frequently asked questions 1. Who is eligible for Metro’s reduced fare programs? People with disabilities (which are medically certifi ed by a health care provider), senior citizens age 65 and older, and valid Medicare cardholders. 2. How do I get a Metro Disability ID card for the reduced fares? Complete an application with certifi cation by one of the health care professionals listed on the application and return it to Metro. For an application, please call 202-962-1558 (TTY 202-962-2033). Instructions at Customers who Passes/Farecards are blind or have machines also are low vision may in Braille, raised use their cane or letters and audio. foot to detect the An extra-wide change. Lights faregate is in fl ash on the every station to platform edge make access easy when a train is for customers arriving to assist in wheelchairs. customers who are Other conve- deaf or hard of niences include hearing. the entry-slot Large signs on farecard returns the platform wall and SmarTrip® name the station targets which and street exits, are inside the and the symbol faregates. direct you to the Platform tiles nearest elevator. change from Emergency inter- smooth to bumpy coms at each plat- domes to alert form are marked you that you are with a white stripe near the edge in or the word HELP. many stations. 3. How do I get reduced fares as a senior citizen? Senior citizens, age 65 and older, may purchase a Senior SmarTrip® card for $2.50 or $10 reduced fare paper farecards. 4. How much does a Metro Disability ID card cost? The cards are free. 5. May I use my Medicare card to get the discount fare? Yes, but you also must have a photo ID to show (on request) where you buy your discounted farecards, and on Metrobuses. Use the intercom Barriers between to call the sta- rail cars prevent tion manager in riders who are an emergency. blind or have low Instructions are in vision from mis- Braille and raised taking the space letters. If you for a doorway. cannot speak, Priority seats simply press and are next to the continue to hold center train the button for doors. Audio immediate help. announcements Large electronic advise you of the signs on each next station. mezzanine and Display signs platform list in some cars elevator outages name the next and shuttle bus station and locations. They advise you on also display the which side of the destination and car the doors will arrival time of the open. next trains, and service delays. Intercoms at both ends of a rail car Rail car gap are accessible reducers shorten to people who the space be- use wheelchairs. tween the car Use the intercom and platform to only to report make it easier an emergency to for people who the train opera- use wheelchairs tor. Instructions or other mobility are in Braille and devices. Chimes raised letters. If and audio an- you cannot speak, nouncements simply press and alert you when hold the call car doors open button for assis- and close. tance. MetroAccess Helpful phone numbers MetroAccess offers door-to-door Customer Information ...................202-637-7000 TTY 202-638-3780 service to people with disabilities Customer Relations ........................202-637-1328 who are unable TTY 202-638-3780 to use regular Elevator Status and accessible bus or Service Disruptions .......................202-962-1212 rail service. TTY 202-638-3780 Customers must Metro Reduced be tested and Fare Program ...............................202-962-2700 certifi ed by Metro TTY 202-962-2033 before using Elevator Outage/ MetroAccess. Shuttle Service .............................202-962-1825 Service is available TTY 202-638-3780 in areas served Offi ce of by Metrobus, ADA Programs ..............................202-962-1100 ART, Connect-A- TTY 202-962-2033 Ride, CUE, DASH, Fairfax Connector, RIBS, Ride On, TheBus and Tysons Shuttle. All MetroAccess customers with a valid MetroAccess ID card (and one companion) may ride for free on Metrobus, Metrorail, City of Fairfax CUE, City of Falls Church GEORGE, D.C. Circulator, Fairfax Connector, Montgomery County Ride On and Prince George’s TheBus. For additional information about MetroAccess: wmata.com 301-562-5360 TTY 301-588-7535 Elevators at Metro stations To check the status of an elevator at a specific station before traveling, call 202-962-1212. You can map your trip online using The Metro Trip Planner and plot an alternative route in case an elevator is out of service. If the elevator is not working, you may call 202-962-1825 (TTY 202-638-3780) to arrange for shuttle service. You may sign up for the Electronic Elevator Notification System (ELLEN) that alerts you in advance about elevator outages and service disruptions so you may make alternate arrangements. ELLEN alerts subscribers by e-mail, cell phone text message, pager or personal digital assistant. Register for ELLEN online at wmata.com. Options if an elevator is out of service 1. Please let the station manager or a Metro employee know if you need assistance or would like to arrange for shuttle bus service. 2. If you are at a station with a split platform, you may ride to the nearest station with a center platform. Then return to your destination station but from the opposite direction to access the working elevator. 3. If you are downtown where stations are closer together, you may locate the next closest station to your destination with a working elevator. Then you may ride to that station and exit. Locations of street level elevators at Metrorail stations Station Elevator location Addison Road-Seat Pleasant Central Ave., east of Addison Rd. Anacostia Shannon Pl. between Martin Luther King & Firth Sterling Aves. SE; North of Howard Rd. & Anacostia Frwy. Archives North of Pennsylvania Ave, west of 7th St. NW Arlington Cemetery Memorial Dr. Ballston-MU SW & NW corners of Fairfax Dr. & N. Stuart St. Benning Road North of E. Capitol St. Bethesda West side of Wisconsin Ave. at Montgomery Ln. Braddock Road North side of Braddock Rd. at West St. Branch Ave East of Branch Ave at Auth & Old Soper Rds. Brookland-CUA Michigan Ave. & Bunker Hill Rd. NE Capitol Heights SE corner E. Capitol St. & Southern Ave. Capitol South NW corner of First & D Sts. SE Cheverly Columbia Park Rd., south of Rt.
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