A Platform for Growth
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A Platform for growth How Travelport’s Platform is redefining travel commerce Travelport is... …the world’s only true Travel Commerce Platform, focused on providing distribution, technology, payment and other solutions for the $8 trillion global travel and tourism industry. Our Platform facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace. In addition, we have leveraged over 40 years of expertise in the travel industry to design a pioneering B2B payment solution that addresses the needs of travel intermediaries to efficiently and securely settle travel transactions. We believe that there is no technology or scalable alternative to our Travel Commerce Platform which offers the samedepth and breadth of travel inventory, functionality and global reach. 400 $810bn Number of airlines to which Our estimate of the addressable we provide air distribution market for eNett, as measured services globally, including by the total transaction value around 100 low-cost carriers. of payments made by travel See p14 agencies to travel providers. See p24 170 Number of countries we serve, through our extensive global network of approximately 60 sales and marketing organisation offices and a diverse workforce of approximately 3,400 full-time 50+ 650,000 employees. Types of ancillary services – Industry-leading number of unique See p12 including seat assignment, hotel properties fully bookable in our extra baggage, wi-fi, priority Platform (of which over 550,000 are boarding and lounge access – independent hotel properties). Based that we currently distribute on on our internal estimates, this is the behalf of our airline customers. largest inventory of hotel properties See p16 on any travel platform in the world. See p20 67,000 Number of travel agency locations across the world to which we provide the services of our Travel Commerce Platform, who in turn serve hundreds of millions of business and leisure 35,000 travellers globally. Number of car rental locations See p28 fully bookable on our Platform. See p21 100+ Airlines signed for Rich Content $90bn and Branding, our unique Transaction value processed on merchandising solution enabling our Travel Commerce Platform airlines to fully display all of their in 2014. As a comparison, eBay products and brand propositioning. transacted $83bn of gross As of April 2015, over 60 of these merchandise volume over airlines are already live with this the same period. industry-leading capability within our point-of-sale applications. See p04 See p15 01 Travelport: CaseAbout studies us Redefining Travel Commerce After listening to our customers we began, four years ago, to deliver specific solutions with a sharp focus on previously unmet needs within our industry. And today we are enjoying the benefits of this investment in time and technology. Our unrivalled access to global travel provider content helps attract more travel buyers onto our Platform, which in turn drives greater value for travel providers, increasing their addressable customer base. We’re also now leading the industry with our empowered selling tools, our transformative B2B payments solutions and our innovative travel technology. In addition, we have the scale that the industry needs – with a diverse global footprint to match. Our approach and value proposition are unique and so are the results. We call it redefining travel commerce. About us Driving value creation in the travel industry 02 Truly differentiated from our competitors 04 A highly attractive financial profile 06 Our journey to redefine travel commerce 08 Air Unrivalled geographic coverage 12 Transforming air merchandising 14 Enabling a revolution in airline ancillary distribution 16 Creating value for airlines 18 Beyond Air Extending the Platform beyond air 20 Hotelzon – innovative solutions for corporate hotel bookings 22 Creating value for corporate customers 23 Redefining B2B payments 24 eNett – customer case studies 26 Creating value for travel agencies 28 A proven and motivated management team 30 A strong and experienced Board 31 Contacts and Glossary of terms 32 02 Travelport | A Platform for growth 03 Travelport: CaseAbout studies us Our differentiated approach We have developed a unique platform-based Driving value creation approach to enable value creation for our travel provider customers, and widespread availability for travel buyers. By investing in the technology that underpins our Platform, we have vastly expanded the in the travel industry content available to travel buyers, while at the same time enhancing the functionality and effectiveness of our point-of-sale applications. Travelport has a clear focus on its Travel Commerce Platform – Our approach enables travel providers to benefit from the distribution of their entire value proposition, which does all the things that traditional global distribution systems for travel agencies to attract more consumers onto (GDSs) do but more – by responding to previously unmet customer their websites and through their doors, as well as cross-selling higher value-adding hospitality products. needs in order to drive value creation in the travel industry. And, of course, we benefit ourselves from the growth of ‘same-store sales’, or ‘RevPas’ as we call it – that is, the average amount of revenue we earn from each The traditional GDS model With very few exceptions, travel providers continue to segment sold through our Platform. GDSs are a complex, technology-based distribution choose to use GDSs because they provide superior The extensibility of our Platform means that, with relative network used in the travel industry to aggregate efficiencies and have invested heavily to deliver the ease, we are able to address other unmet customer millions of travel options from hundreds of thousands systems and technologies needed for travel agencies needs – for example our pioneering payment solution, of travel providers, including airlines, hotels, cruise- to attract and service high-yield customers. eNett Virtual Account Numbers (VANs), which enables lines, and car rental agencies. These options are then A GDS platform also offers a cost-effective means of automated and safe payments between travel agencies made available to GDS-connected online and offline accessing geographies where a travel provider’s market and travel providers. travel agencies in a format that allows them to select Travelport Smartpoint – our proprietary state of the art point-of-sale penetration is low (for example, outside its Home market) The diagram below illustrates our role in global application for travel agencies and travel management companies the optimal options for business and leisure travellers by using local travel agencies to reach end consumers. worldwide, and create integrated itineraries. travel commerce as a provider of high value, Evolving needs of our industry real-time distribution services: In addition, a GDS handles post-booking processes Globalisation and technology are shifting the needs of and services, such as fulfilment and processing of the the travel industry, redefining their requirements of GDSs. travel transactions, passenger tracking and services, Travellers Travel buyers Travelport Travel providers in-trip change services and post-trip reconciliation. For While traditional GDSs often fall short in addressing these Value to travel Value to travel corporations, a GDS also provides reservation tracking evolving needs, Travelport is redefining travel commerce Online travel agencies Airlines services and other tools that ensure corporate travel through its Travel Commerce Platform – unique in the buyers providers programme compliance. GDS space. It uses the merits of the traditional GDS as Expanded addressable customer Extended distribution reach Offline travel agencies base and customer offering beyond Home markets Hotels a base but offers enhanced functionality to address the Efficient workflow automation Higher yielding ticket prices new and changing needs of travel providers and travel Leisure Travel management and improved sales productivity Innovative ancillary products/ Car rental buyers. Such needs include: companies Reduced operating costs services distribution and marketing channel • enabling all airlines to distribute all of their fares Improved operational efficiency Corporations of highly complex/high volume Improved operations efficiency Rail and ancillary services, and market them through Business operations of highly complex/high volume the travel agency channel, as they choose; Tour operators Real-time access to content operations Cruise • expanding the number of hotel properties bookable and ancillaries Significant value for money Meta-search Secure and efficient B2B Secure and efficient B2B through our Platform; and payment solutions payment solutions Tour operators • building an improved corporate travel proposition based on empowering technology and tailored corporate travel content. We also enable automated and safe payments between travel agencies and travel content providers using We’re redefining travel commerce DID YOU KNOW... Virtual Account Numbers (VANs), providing an i alternative to previous manual payment methods. and, in so doing, driving value Our travel agency customers include online, offline, corporate Supported by the sheer scale of our business and its creation in the travel industry.” and leisure travel agencies. In our 2014 financial year, around geographic coverage,