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Facing

FORWARD 2011 Annual Report

RESPONSIBILITY

HOPE

LOVE community Compassion

Meet the people in our community who play a critical role in helping Blood Bank of saves lives. Their faces tell the story. www.BBH.org Face of Love

Face of Gratitude

Caroline Uluave In a display of true altruism, 25,370 donors Sandy Armstrong Musical mother of five. contributed 58,181 pints of blood in 2011, Blood recipient at age five. which translated into over 90,336 blood Daughter of blood recipient. Special education preschool teacher. products for Hawaii’s patients. Blood Bank Teacher. Passionate writer. of Hawaii donors save lives and give others a Blood donor. chance to face a future of possibilities. Blood donor advocate.

Semisi Uluave Eric Abbott Father of five. World champion paddle boarder. Teenage counselor. High school paddling coach. Role model. Former backyard beekeeper. Blood donor. Donor since high school. President & Chairman’s Message

Each year, we are struck by the spirit and allegiance of Blood Bank of Hawaii’s (BBH) volunteers who give selflessly to make a difference. From our everyday heroes who take an hour from their busy days to Lifesaver Club members who galvanize goodwill within their companies and organizations, all come together to accomplish a common goal of saving lives.

This year’s annual report, “Facing Forward,” testifies to the power of thousands of volunteer blood donors and supporters who enable BBH to continue its important lifesaving mission by donating blood, hosting a drive or helping with daily blood bank operations. The pages that follow highlight the faces of people who make possible everyday realities. They offer a offer a small glimpse into the unheralded world of selfless individuals who invest their energy and lives pursuing something better for us all.

We sincerely thank those who have supported BBH in the past and welcome those yet to walk through our doors. Together, we will continue to face forward and make a difference.

Sincerely,

Robyn Yim Kent Tsukamoto President & Medical Director Chairman of the Board

Cami Adams Rachel Kamita Devoted family member. High school senior. Mother Teresa admirer. Second generation blood donor. Lifesaver Club coordinator. Committed to a life of donating. Donor. Four pints and going strong!

1. Facing INSIDE

Cynthia Shimizu Cooking aficionado. Laughter generator. Mother of three. Laboratory director.

Regulatory Excellence

Blood Bank of Hawaii prides itself on regulatory excellence As AABB’s inspections also encompass and compliance. With more than 70 years of serving Hawaii’s Clinical Laboratories Improvement community, BBH has consistently met regulatory and Amendments (CLIA) to guarantee licensure criteria set by leading national and local regulatory the highest quality laboratory testing, Hawaii State agencies. In the past year and a half alone, BBH has undergone Department of Health performed an audit of BBH in January four inspections and upheld its seamless accreditation 2011 to verify adherence to Hawaii CLIA regulations. standing. Another laboratory visit came in Febru- In August 2010, Federal Drug Admin- ary 2011 when Octapharma, a company istration (FDA), an agency responsible which collects human plasma for for monitoring trading and safety further manufacture into life-saving drugs for human regulations in the food and drug industries, visited BBH use, performed a thorough inspection of the blood center to evaluate its manufacturing practices and regulatory to ensure BBH conformed to strict manufacturing practice compliance to federal law. standards related to plasma products. Again, BBH impressed its peer assessors with an outstanding qualification audit, and Three months later, AABB, an orga- will seek its European Union certification in 2012. nization dedicated to the education, formulation of standards, policy and BBH is proud of its continued record of excellence, thanks other facets of transfusion medicine, and of which BBH in large part to its employees who hold themselves daily is a member, conducted an unscheduled inspection to the highest standards set by these leading regulatory to ensure the blood center’s quality and operation system organizations. complied with federal regulations and guidance documentation.

2. Facing the Future

Kenn Andrade Graduate school student aspirant. Financial wizard. Imaginative problem solver. Dedicated donor.

Disaster Preparedness

Our unique location as an island in the Pacific makes disaster preparedness a priority in Hawaii. The new Young Street Donor Center,Our unique slated location to open ason anApril island 10, 2012,in the will Pacific signal a makesmilestone disaster in disasterpreparedness planning a priority for the inState Hawaii. of Hawaii. The Locatednew Young on theStreet corner Donor of YoungCenter, andslated Artesian to open Streets, on April the 10, facility 2012, will signalprovide a milestonean alternate in blooddisaster inventory planning and for distributionthe State of Hawaii.site in times Located of disaster on the orcorner should of DillinghamYoung and ArtesianDonor Center Streets, become the facility inoperable. will provide an alternate blood inventory and distribution site in times of disaster or should InDillingham addition, Donor Young Center Street becomeDonor Center inoperable. will house a donor col- lection area, furthering BBH’s growth as the sole supplier of blood productsIn addition, and expandingYoung Street its missionDonor toCenter include will collection house aand donor dis- collection area, furthering BBH’s growth as the sole supplier of tribution of cellular products and therapies. Donors commuting Young Street Donor Center Opening April 10, 2012 toblood and products from East and expanding communities its mission to and include the university collection and downtowndistribution areas of cellular will also products benefit and from therapies. this convenient Donors commuting collection centerto and location.from East Honolulu communities and the university and downtown areas will also benefit from this convenient collection BBHcenter is location. excited to continue its legacy of donor services and blood provider excellence during this extraordinary time, while remain- ingBBH rooted is excited in a long to continue tradition its of legacy serving of Hawaii’s donor services patient communiand blood- ties.provider excellence during this extraordinary time, while remaining rooted in a long tradition of serving Hawaii’s patient communities.

Check out Kenn’s story on page 5. Fu t u r e 3. Changing Faces

The Gomes family, Waianae Coast Comprehensive Health Center avid blood donors.

Voices of the Next Generation

How do you teach someone to care? To do good? To give As a young, single nursing student on the East Coast, back to the community? Gail first gave blood and worked at the blood bank for her clinical studies. She hasn’t stopped donating since. It’s been said each generation stands on the shoulders of “Anyone who knows me knows I believe in giving back those who came before. This holds true for BBH donors. to the community. My kids have always come along and From the voices of our rising generation of blood donors, done their part,” she said proudly. learn how relatives and blood donors have passed on the important tradition of giving blood and saving lives. Through the years, the Gomes’s have come to epitomize “the family that plays together stays together.” “When Blame It on Mom the Blood Bank staff sees my family coming, they say, The glance gave it away. When asked why they started ‘Oh, here come the racers!’” says Devin with characteristic donating, Brittany Gomes, 21, and brother Devin, 27, enthusiasm. “They sit me, my mom and my sister looked at each other, pointed lovingly to their mom, side-by-side and we race each other to see who can fill Gail, and let out a laugh. up the bag first. I hold the family record at four minutes and seven seconds!”

Aiea High School Campbell High School Faces of Tomorrow Castle High School H. P. Baldwin High School Forty-one high schools. Ninety-six blood drives. Roughly 4,844 pints of Hawaii Baptist Academy blood collected. That’s what Hawaii’s students, with guidance from their faculty advisors, Hawaii Preparatory Academy Hawaii Youth Challenge Academy contributed to the state’s blood supply through their outstanding recruiting efforts in 2011. Hilo High School Blood Bank of Hawaii celebrates and thanks its young donors for their voluntary and Iolani School lifesaving efforts! Kahuku High School 4. Brittany’s first donation came as soon as she turned 18. to give back,” Reid recalled. When his mother needed She took a good friend with her, starting a long-stand- blood later in life, he saw first-hand the true importance ing joke that a blood drive was a heck of a place to go on of blood donations. “When I give blood, I keep Mom in a first date. Having walked away with the feeling she made mind. It’s a way for me to show her I remember what she a difference in people’s lives, she is committed to donating taught me.” regularly with her mother and brother. “It’s a fun family thing we do.” Catalyst for Giving Kenn Andrade, 24, started With hectic schedules, finding a time to donate together giving in high school but isn’t always easy. “But we find a way to make it happen,” credits his father, also a blood Devin says. “Hey, I even take a day off from work if that’s donor, for being the catalyst for what it takes to donate with my family.” his ongoing commitment. “My dad would say, ‘Blood Bank of Hawaii wouldn’t be calling if Filling Dad’s Shoes they didn’t need the blood.’ I didn’t fully understand what Kekoa Beaupre, 38, remembers he meant until, one day, I was donating blood and I saw as a young child seeing his dad a photo of my junior high school classmate on a poster come home with a bandage that said he needed daily blood transfusions. I never knew on his arm. He’d ask, “What there were conditions like that and realized my father was happened?” His father would right. I need to keep giving.” respond, “Oh, I gave blood today.” Several years later, he asked the same question when he no longer saw his S aving Babies father coming home with the bandage. Dad explained he For her 17th birthday, Rachel couldn’t give blood any more. That was all Kekoa needed to Kamita decided to celebrate in hear. Inspired by his father’s life-giving service, he continues in a special way. She invited her Dad’s footsteps, committed to donating blood for as long friends to donate with her at as he is able. Dillingham Donor Center. Why is blood donation important to Rachel? “I come from a Keeping up the Tradition family of blood donors,” she said. “Both my father and As a national team athlete training uncle donate. Every so often, my dad gets a call from the at the Olympic Training Center Blood Bank because he has special blood for babies. It’s in California, Eric Abbott, 24, pretty cool because not everyone has the special blood wasn’t able to give blood regularly. type to save a baby’s life. That inspires me to do my part to Now that he is home, he has save lives too.” resumed his 56-day donation schedule. For Eric, giving blood comes second nature. “As long as I can remember Rachel recalls her first visit to Dillingham Donor Center my parents were always giving blood,” he recalls. “In fact, when she and her friends gathered in the lobby, pointed my father is a century donor. My brother and sister chaired to the top blood donors on the wall and exclaimed, “We’re blood drives in high school. I couldn’t help but keep the going to be there one day!’” tradition going. I guess you can say, ‘It’s just what we do!’” Hawaii’s patients are fortunate to have an enthusiastic, Making Mom Proud committed new generation of donors to continue the Reid Saito, 39, first donated important tradition of giving blood. blood in . “My mother, who has passed on, always told me to think of others and to try

Aiea High School Roosevelt High School Campbell High School Lutheran High School of Hawaii Castle High School Kaiser High School H. P. Baldwin High School Mid-Pacific Institute W. R. Hawaii Baptist Academy Kalani High School Waiakea High School Hawaii Preparatory Academy -Kapalama Campus Waialua High & Hawaii Youth Challenge Academy Kamehameha Schools-Maui Campus Nanakuli High & Intermediate School Intermediate School Hilo High School Kapaa High School Pearl City High School Iolani School President William McKinley High School Island Pacific Academy King Kekaulike High School Kahuku High School Radford High School 5. Face of Generosity

Loreto Garo 269 pint apheresis donor. 57 pint whole blood donor. And proud father of two blood donors.

Face of Appreciation

Chelsea Noda Fashionista. Multimedia techie. Daughter of avid blood donor. Blood recipient at age two. Young lady living life to its fullest.

Leading the Way Blood Bank of Hawaii Annual Report - Audited Financial Statements Blood Bank of Hawaii is governed by a volunteer FY 2011

board of trustees who provide guidance on the FY10 FY11 Operating Revenue strategic direction, financial solvency and continued viability of the organization. Blood Processing 14,820,114 16,546,750 Plasma for Fractionation 510,325 608,060 We extend a special mahalo to the 2011 Board Laboratory Reference 330,710 334,699

of Trustees: Total 15,661,149 17,489,509 OFFICERS TRUSTEES Operating Expenses

Kent Tsukamoto, Chairman Patrick D. Ching Administration 3,567,791 3,595,739 Robyn Yim, M.D., President Galen C. Choy, M.D. Blood Processing 5,441,154 6,188,305 Jill F. Shimokawa Higa, Vice President Michael K. Fujimoto Blood Collection 4,834,427 4,637,418 John T. Komeiji, Vice President Darryl W. Glaser, M.D. Donor Recruitment 1,169,060 1,227,324 Facility 689,231 742,658 Lori L. McCarney, Vice President William F. Gleason Gary A. Okamoto, M.D., Vice President Robert P. Hiam Total 15,701,663 16,391,444 Robert S. Harrison, Vice President/Treasurer Veronica Kaneko Operating Income Lynn Kinney, Secretary Robert S. Katz, Esq. Richard C. Keene Total Revenue 15,661,149 17,489,509 Total Expense 15,701,663 16,391,444 PRESIDENT EMERITUS Robert Lee Julia Frohlich, M.D. Nicholas Ng Pack Net Operating Income (40,514) 1,098,065 Russell K. Okata Non-Operating Revenues HONORARY TRUSTEES Roger J. Wall Investment Gains (loss) 115,702 54,597 Walter A. Dods, Jr. Keith Vieira Interest and Dividends 175,524 83,144 Warren H. Haruki Other 74,309 91,124 Pension Liability Adjustment (377,563) (371,953) INCUMBENT PRESIDENTS Total Non-Operating Revenues (12,028) (143,088) Hawaii Medical Association

Honolulu County Medical Society Net Income (Loss) (52,542) 954,977 6. Happy Faces

Volunteers and Employees

When you think of volunteers and Blood Bank of Annalei Alcaide Hawaii, friendly, happy faces behind the refreshment Budding songstress. counter may pop to mind. In fact, support from High school student with a heart. volunteers come from every corner of the blood center. From high school student to retiree, many helping Health Occupation Students of America member. hands contribute to the efforts that make BBH viable, BBH volunteer four days a week, four hours a day. including delivering blood to hospitals, making reminder calls to donors and helping prepare for events and mailings. Francis Infante

Working closely with these volunteers are over 130 Japanese topiary designer. Blood Bank of Hawaii staff. Be it a registrar, nurse or Blood deliverer. telerecruiter who work directly with donors, or a “behind Canteen cookie collector. the scenes” employee who services the laboratory or administrative area, all staff are united in their Volunteer extraordinaire. commitment to maintain an effective blood donation Double-century donor. system for Hawaii.

BBH’s family of volunteers and staff are true stewards of our community, exemplifying the best in teamwork and support.

7. About Face

Life Blood of the Community

Lifesaver Clubs—companies and organizations that host and Jay Kemmler sponsor blood drives—have, since 1978, played a key role in training officer. helping BBH meet its daily blood goals. While the sizes and Kristen Scholly missions of these businesses, schools, churches and civic clubs University of Hawaii health professor. varied, they each shared a common accomplishment in 2011—they contributed to roughly 60 percent of the state’s blood Paul Hoe supply. Lifesaver Clubs are the face for blood drives in the community. Manager of Bank of Hawaii’s Employee Volunteer Program.

Lifesaver Clubs

100th Infantry Batallion Veterans Calvary Chapel of Honolulu at Komo Mai First Presbyterian Church of Honolulu at Koolau AECOM Calvary Chapel Pearl Harbor Foodland Super Market, Ltd. Accuity, LLP Castle Medical Center GEICO Direct Alexander & Baldwin, Inc. Castle Resorts & Hotels Goodsill Anderson Quinn Stifel, LLP Alii Beach Medical Group Central Pacific Bank Grace Redemption Ministries Hawaii Alpha Phi Omega Alumni Association Certified Hawaii Grand Hyatt Kauai Resort & Spa American Red Cross Chaminade University Halekulani Hotel American Savings Bank City & County of Honolulu Hawaii County Police Department Anthology Marketing Coca-Cola Bottling Co. Consolidated Hawaii Medical Center - West Architects Hawaii, Ltd. County of Hawaii Hawai’i Pacific Health Ashford & Wriston, LLP County of Kauai - Pali Momi Medical Center Atlas Insurance Agency, Inc. County of Maui - Kapi’olani Medical Center for AT&T Cutter Chevrolet Women & Children BAE Systems D & D Furniture - Straub Clinic & Hospital BMW of Honolulu Dr. K.B. Chun & Sons Hawaii Pacific University Bank of Hawaii Farmers Insurance Hawaii, Inc. Hawaii Prince Hotel Blood Bank of Hawaii FCH Enterprises, Inc. (dba Zippy’s) Hawaii State Federal Credit Union Brigham Young University - Hawaii FedEx Express Hawaii Youth Conservation Corps C&S Wholesale Grocers, Inc. First Hawaiian Bank Hawaiian Airlines, Inc.

8. Hawaiian Dredging Construction Company, Inc. Servco Pacific Inc. Eagle Scout Mackenzie Goya Hawaiian Electric Industries, Inc. Shriners Hospital for Children Ewa Beach Elementary School - Hawaii Electric Light Company, Inc. Solid Rock Ministries - Kona Farrington High School’s Health Occupation - Hawaiian Electric Company, Inc. Sopogy Inc. Students of America - Maui Electric Company, Limited St. John Vianney Parish First Hawaiian International Auto Show Hawaiian South Shore St. Joseph Church Waipahu Hale Mahaolu Hawaiian Telcom St. Joseph School Hawaii Kai Library HawaiiUSA Federal Credit Union Starwood Hotels & Resorts Harold K.L. Castle Foundation / Kaneohe Ranch Heald College State Farm Insurance Management Limited HMSA State of Hawaii - Kailua Town Center Holy Family Catholic Academy SVC Management Hawaii LLC - Kailua Farmer’s Market HonBlue Inc. Tesoro Hawaii Corporation Hawaii Fire Fighters Association Honolulu Association of Insurance Professionals The Church of Jesus Christ of Latter-Day Saints Hawaii Pacific Health Honolulu Central Seventh-Day Adventist Church - Honolulu Hawaii West Stake - Wilcox Memorial Hospital Honolulu Fire Department - Kalaeloa Chapel Hawaii Pastors Roundtable Honolulu Japanese Junior Chamber of Commerce - Kaneohe 1st Ward Hawaii Reserves, Inc. Honolulu Police Department - Makakilo Hawaii Stake - Laie Shopping Center Hope Chapel Kahala - Waianae Chapel Honpa Hongwanji Hilo Betsuin Hope Chapel Kaneohe Bay Transportation Security Administration HSTA Retirees Hope Chapel Kapolei - Kahului Airport Hui Okinawa Hope Chapel Olomana The Bridge Church of the Nazarene Kailua District Park Hope Chapel West Oahu The Kahala Hotel & Resort Business Association HWMG Hawaii-Western Management Group The Plaza Club Kauai War Memorial Convention Hall Hyatt Regency Beach Resort & Spa The Queen’s Health Systems Kaunoa Senior Center Iglesia Ni Cristo Times Super Market Kiwanis Clubs Independent Order Odd Fellows Tony Group Autoplex - East Hawaii Johnson Controls, Inc. Turtle Bay Resort - Kauai JW Marriott Ihilani Resort & Spa at Ko Olina UHA - Maui Kailua Community Church United States Government - Pearl Harbor Kailua United Methodist Church University of Hawaii Systems KONG Radio Kaimuki Christian Church - Honolulu Community College LesConcierges, Inc. Kaiser Permanente - John A. Burns School of Medicine - Pacific Guardian Center - Honolulu Clinic - Kapiolani Community College Lions Clubs - Mapunapuna Clinic - Kauai Community College - Akaka Falls - Moanalua Medical Center and Clinic - Leeward Community College - Ala Moana - Waipio Clinic - University of Hawaii at Hilo - Kohala Kalaeloa Tennis Association - University of Hawaii at - Pearl City Kalihi Union Church - Windward Community College Manoa Marketplace LLC Kaneohe Yacht Club Wahiawa General Hospital Maui Economic Opportunity, Inc. Kauai Marriott Resort Waianae Coast Comprehensive Health Center MMI Realty Services, Inc. Keiki O Ka Aina Family Learning Centers Waikiki Beach Marriott Resort & Spa - Hawaii Kai Towne Center Kuakini Health System - Kualoa Ranch Supporters - Kapolei Shopping Center McCorriston Miller Mukai MacKinnon LLP - Pearlridge Center Merrill Lynch & Co., Inc. AIPA Properties, LLC Our Savior Lutheran Church Moanalua Gardens Missionary Church - Airport Industrial Park Pacific Office Properties Trust, Inc. Monsanto Hawaii American Assets Trust - Davies Pacific Center Miss Vamp Hawaii Pageant - Waikele Center - Waterfront Plaza New Hope Diamond Head Aunty Sally Kaleohano’s Luau Hale PM Realty Group New Hope Kapolei Ben Parker Elementary School - Alii Place New Hope Oahu at Honolulu Cane Haul Road - Pacific Guardian Center New Hope Windward Castle & Cooke, Inc. Retired & Senior Volunteer Program (RSVP) Nordic PCL Construction, Inc. - The Shops at Dole Cannery Scholarship Gabrielle Kahaulelio North Shore Christian Fellowship Cathedral of Our Lady of Peace Scholarship Zachary Acker & Eric Weinhardt Oahu Transit Services, Inc. (TheBus) CBRE Group, Inc. St. Ann’s Church Oceanic Time Warner Cable, Inc. - Ewa Town Center The Church of Jesus Christ of Latter-Day Saints Omega Psi Phi Fraternity, Inc. - Kaneohe Bay Shopping Center - Kahului Stake Center ONO Construction, LLC - The Avenue Shops at Safeway Center - Kona Stake Center One Love Ministries - Waianae Mall Shopping Center - Newtown 1st Ward Outrigger Enterprises Group Church of the Holy Cross - Waimea Hawaii Ward - Embassy Suites Waikiki Beach Walk Central Union Church Unico Properties LLC - Ohana Waikiki East Colliers Monroe Friedlander, Inc. - Pacific Park Plaza Pacific Resources for Education & Learning - Town Center of Mililani Wilson Elementary School PB Americas, Inc. - Waipio Shopping Center Pearl Harbor Naval Shipyard Cookie Corner Hawaii, Inc. Prudential Locations LLC Douglas Emmett, Inc. Remington College - 1132 Bishop Resurrection of the Lord Catholic Church - American Savings Bank Tower Roberts Hawaii, Inc. Eagle Scout Jarem Tano C UB 9. Non-Profit Organization U.S. Postage PAID Honolulu, HI Permit No. 350

2043 Dillingham Boulevard Honolulu, HI 96819-4024 www.BBH.org

Face of Giving

Face of Receiving

Dillingham Donor Center Mike O’Malley 2043 Dillingham Boulevard, Honolulu, HI 96819 Donor duets with wife. Mon, Tues, Wed, Fri 6:30 a.m. to 4:30 p.m. Corporate attorney by day. Thursday 9:00 a.m. to 7:00 p.m. Saturday 6:30 a.m. to 2:30 p.m. Dad and Papa by night. Sunday Apheresis only Jokester all the time. Apheresis by appointment daily. Donor and Lifesaver Club enthusiast. Young Street Donor Center Opening April 10, 2012 1907 Young Street, Honolulu, HI 96822 Eric Kawamoto Private pilot. Tuesday 11:30 a.m. to 7:00 p.m. Wednesday - Saturday 6:30 a.m. to 2:00 p.m. Do-it-yourselfer. Husband of blood drive coordinator. Downtown Donor Center Gunshot victim. Closing April 5, 2012 Grateful blood recipient. 126 Queen Street, Honolulu, HI 96813 Monday - Friday 6:30 a.m. to 2:00 p.m. For information call: 808-845-9966