Board Date: 1 July 2015 Item: Commissioner’s Report This paper will be considered in public 1 Summary 1.1 This report provides an overview of major issues and developments since the meeting of the Board held on 26 March 2015 and updates the Board on significant projects and initiatives. 2 Recommendation 2.1 That the Board note the report. List of appendices to this report: Commissioner’s Report – July 2015 List of Background Papers: None Sir Peter Hendy CBE Commissioner Transport for London July 2015 Commissioner’s Report 1 July 2015 This paper will be considered in public 1 Introduction This report provides a review of major issues and will become even more so over the next decade. developments since the meeting of the Board On the roads we’ve helped cycling to grow held on 26 March 2015 and updates the Board exponentially as we’ve made our streets safer – on significant projects and initiatives. radically reducing the number of people hurt in road accidents. Now, we’re rebuilding local high Fifteen years of working for London streets and communities, replacing dangerous This month marks 15 years since the creation of junctions and building new cycleways – changing the London Mayoralty and TfL. We have worked our roads and streets for the better for everyone. hard to keep London working and growing and to make life here better. The combination We have made these improvements while of a democratically accountable Mayor and making TfL ever more efficient. We are currently an integrated transport authority has vastly implementing a huge £16bn savings and improved the level of service experienced by efficiencies programme. These savings, and public transport customers and has enabled a our increasingly innovative use of technology renewed focus on safety, and maintaining and and our commercial assets, have allowed us improving the road network. It has allowed us to to accommodate a rapidly growing population secure sustained investment to modernise the while reducing our cost base by 15 per cent. city’s infrastructure, deliver greater reliability in As London’s population increases from 8.6 our day-to-day services and to plan for London’s million now to 10 million by 2030, the demand future growth. for transport services continues to rise. It is essential that sustained investment continues so On the Underground, huge progress has been that we can support economic growth, unlock made on one of the largest programmes of homes and jobs and ensure London continues to infrastructure renewal in Europe – replacing old act as the engine room of the UK economy. For track, trains and signalling and modernising and 15 years we have been working to do more, do it rebuilding our stations. We have revolutionised better and do it for less money. And that is what suburban rail across large parts of London, taking we will do in the future as we seek to provide over neglected and often unstaffed stations and London with the modern, efficient transport it transforming them into a part of our integrated needs to produce economic growth, and create network. Performance is better with a higher jobs and homes. level of service than it has been for decades. And Crossrail will be in full passenger service in a little Government Grant Funding over three years. We have extended the DLR, As part of the Government-wide cuts in public and built one of the greenest, most accessible expenditure announced by the Chancellor of and most frequent bus services anywhere. the Exchequer on 4 June, TfL’s General Grant We’ve made paying for travel and obtaining was cut by £31m in 2015/16. It is expected information much easier and have ensured that that the Spending Review across Government London’s transport system is now one of the will be announced in the Budget on 8 July, with most accessible of any large city in the world. It decisions to be made in the autumn. 2 Commissioner’s Report Cover image: London’s first rainbow taxi launched on 17 May 2 Delivery London Underground (LU) Excess Journey Time for the year excluding LU performance industrial action averaged 4.5 minutes, 0.4 LU achieved its best ever customer satisfaction minutes better than target. score (CSS) of 85 in quarter 4 (Q4), while the full year result of 84 was also at record LU operated 80.3 million kilometres to the end levels. This reflects notable improvements in of Period 13. That’s 4.1 million kilometres more reliability, the delivery of line modernisations, than last year and equivalent to 97.6 per cent of and increased service frequency. scheduled kilometres. Between 2007/08 and 2011/12, LU delays Demand for LU services continues to grow. LU were reduced by 40 per cent. In 2014/15, experienced record demand in the year, with underlying reliability – measured by Lost 1.3 billion journeys made in 2014/15, breaking Customer Hours (LCH), excluding the effects daily passenger number records. This is 40.8 of industrial action – improved by nine per million, or 3.2 per cent more journeys than cent and met the annual target. LU is on in the previous year. LU’s busiest day was on track to meet the Mayor’s 30 per cent Friday 28 November 2014, with 4.7 million improvement target for 2015. passenger journeys, higher than the daily record demand levels seen during the 2012 Games. LCH, which includes industrial action, showed The five busiest days of all time on record were a six per cent improvement on last year. all in November and December 2014. Industrial action accounted for more than 3.8 million LCHs in 2014/15. Taking this into LU Investment Programme account, LU was two million short of its target Northern line extension tunnel for the year. boring machines The Northern line extension took a step These improvements are the outcome of LU’s forward on 18 March when we announced far-reaching Tube Reliability Programme, which that NFM Technologies has been awarded the includes the modernisation of the network and contract to design, manufacture and deliver the introduction of a range of new techniques two tunnel boring machines (TBM). and practices to reduce delays. Starting in 2016, the machines will tunnel from Full-year performance was affected by industrial Battersea to Kennington. The Northern line action in April and August, and in December extension, with two new stations – one at and March (but with little impact): the total LCH Battersea Power Station and another at Nine was just over 3.8 million. Underlying LCH was Elms – will bring those places within 15 minutes 18.8 million, 1.9 million better than target. of the City. The extension will support 24,000 new jobs and more than 18,000 new homes. Commissioner’s Report 3 S stock trains continue to be introduced into service on the Circle, District and Hammersmith & City lines Metropolitan, Circle, District and Remote track monitoring installed Hammersmith & City lines We have recently installed automated track S stock fleet deliveries monitoring equipment (ATMS) on five of the With the arrival of the 68th train at Ruislip new S stock trains, replacing the ageing track depot, we have now passed the half-way point recording vehicle. The ATMS system uses a in delivering the 133-strong fleet of S7 trains variety of sensors to record the condition of for the Circle, District and Hammersmith & the track continuously while the train is in City lines. The Metropolitan line’s 58 S8 trains passenger service. make up the remainder of the S stock fleet (191 trains in all). LU’s remote track monitoring programme has already introduced ATMS equipment on S stock train operator training completed the Bakerloo and Victoria lines. It gives the We have now completed S stock train operator maintenance team high quality, repeatable training on the District line, which brings track data in almost real time, helping to to an end a programme that started on the ensure the safety and quality of LU’s railway Metropolitan line in 2010. During this time and contributing to the ‘predict and prevent’ 1,150 train operators have each attended a maintenance strategy. two-week course to learn how to operate the new trains, supporting their introduction on Modernising Hammersmith station the Metropolitan line in 2010, the Circle and Improvements at Hammersmith Hammersmith & City lines in 2012 and the (Hammersmith & City line) station are now District line in 2014. complete and include a new exit and entrance 4 Commissioner’s Report There has been a 50 per cent increase in stations equipped with manual boarding ramps on Beadon Road, an extended platform for the A closure to perform track works over a weekend longer S stock trains and a new gateline. The at Plaistow also allowed us to complete works ticket hall has also been refurbished. at the station (saving 15 nights work). Improved customer information at stations Shining a light on safety Customers on the Wimbledon branch of The interface between the platform and the District line have seen new train arrival the train is one of the key risks faced by our information boards on the westbound customers. To help mitigate this risk we have platforms at West Brompton, East Putney, recently fitted blue lights at Baker Street Southfields and Wimbledon Park stations. Platform 2. The lights, which are triggered by Train arrival information is now also available at the arrival of a train, highlight the gap between Eastcote, Ruislip and Ruislip Manor stations on the train and platform to our passengers, the Metropolitan line. before switching off when the train departs.