Dixons Carphone Plc (DC.L)
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Parker Review
Ethnic Diversity Enriching Business Leadership An update report from The Parker Review Sir John Parker The Parker Review Committee 5 February 2020 Principal Sponsor Members of the Steering Committee Chair: Sir John Parker GBE, FREng Co-Chair: David Tyler Contents Members: Dr Doyin Atewologun Sanjay Bhandari Helen Mahy CBE Foreword by Sir John Parker 2 Sir Kenneth Olisa OBE Foreword by the Secretary of State 6 Trevor Phillips OBE Message from EY 8 Tom Shropshire Vision and Mission Statement 10 Yvonne Thompson CBE Professor Susan Vinnicombe CBE Current Profile of FTSE 350 Boards 14 Matthew Percival FRC/Cranfield Research on Ethnic Diversity Reporting 36 Arun Batra OBE Parker Review Recommendations 58 Bilal Raja Kirstie Wright Company Success Stories 62 Closing Word from Sir Jon Thompson 65 Observers Biographies 66 Sanu de Lima, Itiola Durojaiye, Katie Leinweber Appendix — The Directors’ Resource Toolkit 72 Department for Business, Energy & Industrial Strategy Thanks to our contributors during the year and to this report Oliver Cover Alex Diggins Neil Golborne Orla Pettigrew Sonam Patel Zaheer Ahmad MBE Rachel Sadka Simon Feeke Key advisors and contributors to this report: Simon Manterfield Dr Manjari Prashar Dr Fatima Tresh Latika Shah ® At the heart of our success lies the performance 2. Recognising the changes and growing talent of our many great companies, many of them listed pool of ethnically diverse candidates in our in the FTSE 100 and FTSE 250. There is no doubt home and overseas markets which will influence that one reason we have been able to punch recruitment patterns for years to come above our weight as a medium-sized country is the talent and inventiveness of our business leaders Whilst we have made great strides in bringing and our skilled people. -
Ben Terry Location Planning Manager -- More Than Just Shops
Ben Terry Location Planning Manager -- more than just shops Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in twelve countries Shop keepers? Have to be more than Shop Keepers Increasingly complexity and cost Retail supply chains Diversity of goods and how customers want them Store Reserve & Store Same day Online Installed setup collect ✓ ✓ ✓ ✓ ✗ ✓ ✓ ✓ ✓ ✓ ✗ ✓ ✓ Some ✓ ✓ Some ✓ ✓ Some ✓ ✗ ✓ ✓ How we currently do things - Newark o Centre of our UK&I Operations o Serves all UK&I Brands o Over 1.5m sq. ft. with max 4000 colleagues on site o Home Fulfillment Centre via CSC’s o Branch Fulfillment Centre o Small Products Warehouse o Customer Repair Centre Building 1 Overview Building 1 Building 1 o HFC (Home Fulfilment Centre); 440,000 sq. ft. in Chambers 2 and 3, a small portion of which is also utilised by Newark CSC. o Reverse Logistics (Returns) and Spares; 220,000 Chamber 1 Chamber 2 Chamber 3 sq. ft. on the ground floor of Chamber 1 o Customer Repair Centre; 184,000 sq. ft. on the mezzanine in Chamber 1. How we currently do things - CSCs o 22 Customer Service Centres o 5m+ home visits per year o 250 Specialist Engineers o +250,000 white goods repair in home o 7am to 9pm delivery slots o Enhanced Service Capability o Detailed Property Requirements Repair; Service; Install; Upgrade; Membership Ben Terry - Introduction Career History: 15 years experience in site location / retail analysis GeoBusiness Solutions – retail & leisure consultancy PinPoint -
Appointment of Group Finance Director
27 March 2018 Embargoed until 7.00am Appointment of Group Finance Director Dixons Carphone plc (the "Company") announces the appointment of Jonny Mason to its Board as Group Finance Director, with effect from a date to be confirmed. Jonny has been Chief Financial Officer of Halfords plc since 2015 and was Interim Chief Executive Officer between September 2017 and January 2018. Prior to that Jonny was CFO of Scandi Standard AB, a Scandinavian company which successfully listed in Stockholm in June 2014. Jonny’s early career included CFO at Odeon and UCI Cinemas, Finance Director of Sainsbury’s Supermarkets and finance roles at Shell and Hanson plc. Ian Livingston, Chairman of Dixons Carphone, said: “The Board and I are very pleased to welcome Jonny Mason to the Group. Together with Alex Baldock, we now have a great new team to lead Dixons Carphone.” Alex Baldock, incoming Chief Executive Officer of Dixons Carphone, said: “I am delighted to have Jonny by my side. He has an outstanding track record and brings the experience and qualities we need to take Dixons Carphone into the next phase of its transformation.” Jonny Mason said: “I am thrilled to be joining Dixons Carphone. The business has undergone a tremendous journey over recent years and is well placed to meet customers’ ever growing and complex needs for technology. I have experienced first-hand as a customer the quality of our shops, product and services, from my time living in both the UK and Norway, and I feel proud to join the Group to work with Alex, the Board and our great team of colleagues.” There is no information which is required to be disclosed pursuant to Listing Rule 9.6.13. -
BP Dropped 4.5% As It Revealed a 50% Fall in Profits
Market Roundup Chart 1: Inflation (CPI) projection Shares were on a losing streak this week ahead of next Tuesday’s US presidential election. The FTSE 100 index was off 0.6% on Monday, although with October coming to a close the blue-chip index still recorded its fifth monthly increase in a row. Tuesday saw the FTSE 100 lose another 0.5% amid rising concerns about a possible Trump victory in the US election. Royal Dutch Shell shares jumped 4% after announcing better than expected third-quarter profits, but BP dropped 4.5% as it revealed a 50% fall in profits. The market fell 1% on Wednesday as opinion polls continued to narrow in the US. Standard Chartered lost 4.3%, falling for the second day running after disappointing third-quarter results on Tuesday, while Barclays was off 2.5%. Source: Bank of England Inflation Report Data at 4/11/2016 However G4S leapt 10.3% on a positive trading update. EasyJet, among the FTSE 100’s worst performers this year, also rose 2.9% Chart 2: Markit/CIPS Manufacturing PMI after HSBC upgraded the airline’s shares to a “buy” and lifted its target price from 800p to 1,150p. 60 On Thursday the FTSE 100 was down another 0.8% - though mid-cap 58 shares rose - as the pound strengthened after the High Court ruled the 56 government would need parliamentary approval to trigger Article 50, 54 the treaty clause to leave the EU. 52 GlaxoSmithKline, a major beneficiary of sterling weakness, lost 3.3%, 50 while Pearson was down 2.1%. -
FTSE Factsheet
FTSE COMPANY REPORT Share price analysis relative to sector and index performance WH Smith SMWH Retailers — GBP 17.425 at close 29 September 2021 Absolute Relative to FTSE UK All-Share Sector Relative to FTSE UK All-Share Index PERFORMANCE 29-Sep-2021 29-Sep-2021 29-Sep-2021 22 180 180 1D WTD MTD YTD 170 170 Absolute 0.0 1.8 6.8 15.4 20 Rel.Sector -0.7 3.0 5.5 -1.4 160 160 Rel.Market -0.9 1.5 7.7 4.1 18 150 150 140 VALUATION 16 140 130 Trailing 14 130 Relative Price Relative Relative Price Relative 120 120 PE -ve 110 Absolute Price (local (local currency) AbsolutePrice 12 EV/EBITDA 30.8 110 100 10 PB 9.6 90 100 PCF 26.4 8 80 90 Div Yield 0.0 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Price/Sales 2.1 Absolute Price 4-wk mov.avg. 13-wk mov.avg. Relative Price 4-wk mov.avg. 13-wk mov.avg. Relative Price 4-wk mov.avg. 13-wk mov.avg. Net Debt/Equity 4.3 100 100 100 Div Payout 0.0 90 90 90 ROE -ve 80 80 80 70 70 Index) Share 70 Share Sector) Share - - 60 60 60 DESCRIPTION 50 50 50 The principal activity of the Company is retailing and 40 40 40 RSI RSI (Absolute) associated activities in UK. 30 30 30 20 20 20 10 10 10 RSI (Relative to FTSE UKFTSE All to RSI (Relative RSI (Relative to FTSE UKFTSE All to RSI (Relative 0 0 0 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Sep-2020 Dec-2020 Mar-2021 Jun-2021 Sep-2021 Past performance is no guarantee of future results. -
Targeting the Gender Gap What Retailers Are Doing to Tackle Gender Diversity at the Top
RetailWeek November 2016 BE INSPIRED Targeting the gender gap What retailers are doing to tackle gender diversity at the top l Who inspires you? Female retail leaders name their role models l Turning words into actions How to bring about real change in retail boardrooms BE INSPIRED INTRODUCTION CONTENTS Addressing boardroom diversity Targeting the gender gap Only eight months after the launch of Be Inspired, Retail 4 What UK retailers are doing to Week has been overwhelmed by the positive response plug the gender gap in the boardroom throughout the sector. More than 40 senior leaders – women and men – from the biggest names in UK retail have pledged Who inspires you? their support as ambassadors. Thousands have watched 8 Female retail leaders tell us who inspired them to reach for the top our launch documentary and read and tweeted about our features, interviews and blogs. Hundreds of aspiring future Turning words into actions female leaders have signed up to our series of mentoring 10 We look at how women could breakfast sessions hosted by our ambassadors. And seven be better represented in the upper echelons of the retail world retailers – at the time of going to print Co-op, Debenhams, Dunelm, House of Fraser, New Look, O2 and Tesco – have pledged their support as retail partners. COVER IMAGE: SHUTTERSTOCK Be Inspired is the widest-reaching campaign that Retail Week has ever launched and we hope its success even this early on is because of its focus on people. Deben- hams chairman Sir Ian Cheshire, who took part in the filming of our second Be Inspired documentary, which launched this week, believes addressing the problem of a lack of boardroom diversity must lie in the creation of role models and the implementation of active mentoring. -
Decodedhow the UK's Top Multichannel Retailers Are Investing
How the UK’s top multichannel retailers are investing to win DECODED consumer spend In association with AT A GLANCE CONTENTS n 2020 the consumer changed forever, pressing retailers and brands alike into reducing their transformation strategies from CHAPTER 1 years, to months, to mere weeks. Five retailers tell us what they expect the future of customer The retail industry, known for its agility, rose to the challenge. experience to look like IBut what does this new consumer look like? What makes them CHAPTER 2 tick, what will drive them to spend, how can retailers win their How technological advances can help retailers futureproof their loyalty in a largely subdued market and how will this shape the businesses amid the accelerated shift to ecommerce operations future of customer experience? CX Decoded: How the UK’s top multichannel retailers are CHAPTER 3 investing to win consumer spend, a report produced by RWRC in Why delivery, click-and-collect and other flexible, convenient association with Arvato, provides the answers. delivery models have become key to the shopping experience This report looks beyond the initial changes in consumer mindset CHAPTER 4 and behaviour generated by the coronavirus pandemic and instead What retailers are doing to make in-store shopping fit for a focuses on the now prevailing longer-term trends that will come to multichannel future and a seamless extension of digital define the market in the years that follow. The report features five in-depth interviews with retailers that CHAPTER 5 are innovating in customer experience – including Kingfisher, Hotel Our ranking of the UK’s top 30 multichannel retailers Chocolat, QVC, Waterstones and Seasalt – across pages five to nine. -
FTSE UK 100 ESG Select
2 FTSE Russell Publications 19 August 2021 FTSE UK 100 ESG Select Indicative Index Weight Data as at Closing on 30 June 2021 Constituent Index weight (%) Country Constituent Index weight (%) Country Constituent Index weight (%) Country 3i Group 0.83 UNITED KINGDOM Halfords Group 0.06 UNITED KINGDOM Prudential 2.67 UNITED KINGDOM 888 Holdings 0.08 UNITED KINGDOM Harbour Energy PLC 0.01 UNITED KINGDOM Rathbone Brothers 0.08 UNITED KINGDOM Anglo American 2.62 UNITED KINGDOM Helical 0.03 UNITED KINGDOM Reckitt Benckiser Group 3.01 UNITED KINGDOM Ashmore Group 0.13 UNITED KINGDOM Helios Towers 0.07 UNITED KINGDOM Rio Tinto 4.8 UNITED KINGDOM Associated British Foods 0.65 UNITED KINGDOM Hiscox 0.21 UNITED KINGDOM River and Mercantile Group 0.01 UNITED KINGDOM Aviva 1.18 UNITED KINGDOM HSBC Hldgs 6.33 UNITED KINGDOM Royal Dutch Shell A 4.41 UNITED KINGDOM Barclays 2.15 UNITED KINGDOM Imperial Brands 1.09 UNITED KINGDOM Royal Dutch Shell B 3.85 UNITED KINGDOM Barratt Developments 0.52 UNITED KINGDOM Informa 0.56 UNITED KINGDOM Royal Mail 0.39 UNITED KINGDOM BHP Group Plc 3.29 UNITED KINGDOM Intermediate Capital Group 0.44 UNITED KINGDOM Schroders 0.29 UNITED KINGDOM BP 4.66 UNITED KINGDOM International Personal Finance 0.02 UNITED KINGDOM Severn Trent 0.44 UNITED KINGDOM British American Tobacco 4.75 UNITED KINGDOM Intertek Group 0.66 UNITED KINGDOM Shaftesbury 0.12 UNITED KINGDOM Britvic 0.19 UNITED KINGDOM IP Group 0.09 UNITED KINGDOM Smith (DS) 0.4 UNITED KINGDOM BT Group 1.26 UNITED KINGDOM Johnson Matthey 0.43 UNITED KINGDOM Smurfit Kappa Group 0.76 UNITED KINGDOM Burberry Group 0.62 UNITED KINGDOM Jupiter Fund Management 0.09 UNITED KINGDOM Spirent Communications 0.11 UNITED KINGDOM Cairn Energy 0.05 UNITED KINGDOM Kingfisher 0.57 UNITED KINGDOM St. -
Dixons Carphone
Dixons Carphone 14 years of delivering an outstanding maintenance solution, built on a foundation of collaboration and flexibility. A long-standing partnership VINCI Facilities’ regional management team are VINCI Facilities provides planned and reactive FM works strategically located across England, Wales and Scotland, to circa 450 Currys, Dixons and Carphone Warehouse sites enabling them to respond rapidly to site-specific issues. across the UK and the Republic of Ireland. This encompasses Each manager has also received training in specialist areas, the client’s entire network of sites, including: such as gas, electrics, roofing and scaffolding, in order to » Currys PC World and Carphone Warehouse stores. better support the contract’s wider team of nationwide » 29 Dixons tax-free airport stores. engineers. » 23 distribution centres, the largest of which covers an area of 2,000,000sq.m and is operational 24/7/365. Collaboration Self-delivery In order to maximise the pool of knowledge within the VINCI Facilities self-delivers the majority of the works, partnership, joint training activities are rolled out for both including 24/7/365 planned and reactive maintenance to VINCI Facilities and Dixons Carphone. Recent sessions have building fabric and M&E assets. covered topics such as CDM 2015 regulations, asbestos This approach ensures control of the service delivery, regulations, Tyco sprinklers, Daikin air conditioning and while also strengthening communication, reliability and IOSH Managing Safely. accountability. Health, safety, environment and quality The self-delivered model is underpinned by VINCI Facilities’ To ensure exemplary HSEQ standards, VINCI Facilities external accreditations covering the UK and Ireland. provides comprehensive training for managers from both Exceptional management organisations, including IOSH Managing Safely and a range The contract benefits from a management team that acts of specialist compliance courses on topics such as asbestos as an extension of Dixons Carphone’s own team. -
Dixons Retail Plc a Year of Strong Performance
PR 06/14 7.00am, Thursday, 26 June 2014 DIXONS RETAIL PLC A YEAR OF STRONG PERFORMANCE Dixons Retail plc, one of Europe’s leading specialist multi-channel electrical retail and services companies, today announces preliminary audited results for the financial year ended 30 April 2014. Key highlights Group underlying profit before tax increased by 76% to £166.2 million versus £94.5 million reported last year and up 10% on a restated basis (1), (2). – Further strong progress in the UK & Ireland with underlying operating profits up 24%(1) – Elkjøp delivered another strong year with record sales – Greece delivered an improved performance with some signs of stability returning to the market Another successful year for the Group, delivering on its key objectives: – Firm establishment of a sustainable business in a multi-channel world – Disposals of all non-core operations, leaving the Group with leading positions in all our core markets Proposed merger with Carphone Warehouse announced to develop a leading position across electricals, mobiles and connectivity. – European Commission has confirmed that it has unconditionally cleared the proposed merger Group online sales increased by 16% to £1 billion. Customer service metrics at their highest ever recorded levels in all markets. Return on capital employed of 16.3%, up from 14.9% in the prior year. Group costs reduced by a further £45 million completing the two year £90 million cost reduction initiative. Very strong cash generation with the Group ending the year with net cash increasing to £70.9 million. Financial highlights Total underlying Group sales up 3% at £7.22 billion (2012/13 £7.03 billion) (1). -
Multichannel-Now-Retail-Week.Pdf
Contents Foreword Page 3 Sponsor foreword Page 4 Executive summary Page 5 Chapter 1 Retailers reorganising around the customer Page 8 Structural and operational changes taking place in businesses prove that retailers are using actions, not just words, when it comes to creating genuine cross-channel customer experiences Chapter 2 Property: what lies ahead for stores? Page 14 Changing footfall patterns combined with the cannibalisation of store sales by online channels is polarising the retail property market. But the good news is that retailers realise they must invest in the space they want to keep Chapter 3 Pricing, promotions and marketing in a multichannel world Page 18 In non-food retail in particular, online promotions are creating price differentials between channels. But online marketing channels are allowing retailers to stretch their budgets further Chapter 4 Mobile: the connective tissue between all other channels Page 22 Customers’ desire to use mobiles to support online and offline purchases is evident. Retailers are quickly finding how valuable mobile is as a sales channel and to create seamless journeys between other channels Chapter 5 The last mile for delivery, fulfilment and click and collectPage 27 The fulfilment of web orders is one of the most competitive areas of multichannel retailing. We explain why convenience is winning over pure speed, and how this impacts the premium services being launched Chapter 6 International expansion moves from passive to active Page 31 The first wave of international expansion through ecommerce has caught on. Now retailers are using the data collected from international delivery to further target markets with the most potential Chapter 7 Channel proliferation and the rise of the marketplace Page 35 Complicating matters for retailers is the creation of channels such as mobile, Facebook and international ecommerce. -
Strategic Retail Management Text and International Cases 3Rd Edition Strategic Retail Management Joachim Zentes • Dirk Morschett • Hanna Schramm-Klein
Joachim Zentes Dirk Morschett Hanna Schramm-Klein Strategic Retail Management Text and International Cases 3rd Edition Strategic Retail Management Joachim Zentes • Dirk Morschett • Hanna Schramm-Klein Strategic Retail Management Text and International Cases 3rd Edition Joachim Zentes Hanna Schramm-Klein FB Wirtschaftswissenschaften, Universität Siegen Universität des Saarlandes Siegen, Germany Saarbrücken, Germany Dirk Morschett Universität Fribourg Fribourg, Switzerland ISBN 978-3-658-10182-4 ISBN 978-3-658-10183-1 (eBook) DOI 10.1007/978-3-658-10183-1 Springer Gabler Library of Congress Control Number: 2016954795 Springer Gabler © Springer Fachmedien Wiesbaden GmbH 2007, 2011, 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, repro- duction on microfilms or in any other physical way, and transmission or information storage and retrieval, elec- tronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made.