Microsoft Corporation Agenda

• Megatrends and Government Challenges • Government Performance Management Solution Area • Case Studies • Demos • Summary of Benefits • Next Steps Today governments are facing a number of megatrends and challenges

Improving Staff Productivity

Continuous Cost Reduction Increasing Operational Efficiency

Working Collaboratively and Taking Advantage of Shared Services

Leveraging the Power of Technology More Efficient and ―Greener‖ IT Infrastructure Caring for the Environment

Delivering Social Care

Improving Customer (Citizen and Business) Service Delivery

Increased Citizen Interaction Improving Compliance and Accountability

Raising Standards in Education

Sustaining the Local Economy The Government Performance Management Solution Area Addresses a Number of these Challenges

Improving Staff Productivity

Increasing Operational Efficiency • ’s Vision: • Optimize costs and Democratizing Business return on BI Working Collaboratively and Taking Intelligence Advantage of Shared Services investments Leveraging the Power • Improving Government • Improve IT productivity of Technology Performance thru thru BI democratization affordable Business Caring for the Environment Intelligence Software • Empower Government made available for a employees thru wider BI Delivering Social Care broader audience adoption supporting productivity, Improving Customer (Citizen and • Facilitate Accountability accountability and Business) Service Delivery and Transparency transparency Improving Compliance and Accountability

Raising Standards in Education

Sustaining the Local Economy Government Performance Management Key Benefits

• Automate reporting and provide self service capabilities to end users • Reduce time and efforts to produce specific reports for end users and • Optimize existing BI investments free-up time for other IT activities thru wider deployments • Reduce Integration costs between various • Implement dashboards and Key BI technologies by leveraging Microsoft’s Performance Indicators to track BI platform interoperability and manage Gov. spending

• Make information available and • Increase individual productivity comprehensive thru data reporting through familiar & intuitive tools and visualization tools.

• Empower end users thru profile • Get Citizen engagement by sharing based reporting goals and results

• Facilitate data sharing and collaboration • Support the Political agenda thru open for better managerial alignment communication with Citizens and political leaders Government Performance Management High Level Architecture

Personal and Self- Team Business Organizational service Business Intelligence Business Intelligence Intelligence

Collaboration Reporting and Analysis

Master Data Management Integration Database Access

Data Warehouse

Database 1 Database 2 Database n Database Government Performance Management Technical Architecture

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1 Desktop Productivity Software Desktop Operating System Mobile Operating System

Collaboration & Enterprise Res. Customer Rel. Application Unified Mail Content Mgmt Planning Management Integration Communication 2 Environment Systems Identity & Access

Data Warehousing Security Workflow Development Integrated Management Mgmt 3 Server Operating System Government Performance Management Product view

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Office

Windows Client

Dynamics Dynamics Office Comm. BizTalk Exchange

MOSS ERP CRM Server Visual Studio Visual

SQL Server System Ctr. AD/ADFS Forefront .NET Framework

Windows Server 1 2 Microsoft PerformancePoint Microsoft SQL Server Enterprise Edition 3 2007 Service Microsoft SQL Server Analysis Services (SSAS) Microsoft SQL Server Data Mining Microsoft SQL Server Reporting Services (SSRS) UAE Performance Management Solution Drives Transformation in Public Services “According to a Gartner research report as of January 2008, Microsoft is the leader in the execution of business intelligence solutions. This was proved when the company‟s consultants guaranteed timely delivery as well as an Arabic interface for our solution. No other vendor could offer us both. Moreover, by signing a Microsoft Enterprise Agreement for low-cost volume licensing of software to provide an unlimited number of users access to the new system, we could set an example of cost efficiency in project management for other public service departments.” - Zakeya Hmoud Alameri, Head of Performance Assessment Section and Project Manager, Government Performance Department, UAE Prime Minister’s Office Customer Profile The Prime Minister’s Office (PMO), as part of Ministry of Cabinet Affairs of the United Arab Emirates (UAE), administrates federal government ministries and authorities throughout the country. The federal government initiated a groundbreaking project to support the economic wellbeing of its people with a world-class public administration system. Customer Customer Challenge Solution Results/Benefits

• The PMO wanted an • The UAE Prime Minister’s • 100 per cent automated performance Office implemented an user adoption management system to automated performance monitor the progress of a management system based • Analyst requirement cut government transformation on Microsoft® technologies • Improved administration programme aimed at to measure the quarterly achieving ambitious performance of public • Cost-effective technology service targets by sector entities based on • Strong business the end of 2010. their key performance relationship indicators. Westminster Dashboard for Child Protection Reduces Monitoring Time to Seconds “The most experienced members of staff would take 20 minutes to run a piece of analysis while others could take up to an hour. With Office PerformancePoint Server, we can do this in seconds…The simplicity of the dashboard was a real plus for our user group involved in the pilot programme. They learned how to use it after 10 minutes of training and liked the intuitive behaviour of the new software.” - Julie Pappacoda, Head of Integrated Children’s Information Systems Westminster City Council Customer Profile Westminster City Council provides local government services to 244,000 people in one of the most diverse and densely populated areas of central London Among its many responsibilities, Westminster has a mandate to look after vulnerable people within the city area. The council’s Children’s Services Department works with children, young people, and their families to ensure children are cared for and that any child at risk is identified quickly and given appropriate safeguarding Customer Customer Challenge Solution Results/Benefits

• The Westminster City Council • The council’s IT team built a • Child protection checks conducted a review and dashboard solution with take seconds highlighted the difficulties in • Training cut to just extracting the detailed, and PerformancePoint® Server 10 minutes often critical, information 2007 software and created an required to ensure appropriate enterprise-grade, scalable • Reduced risk to safeguards for children. The performance management vulnerable children dashboard draws together application. Because Office • Social workers take ownership information that was otherwise PPS 2007 uses Microsoft Office of data difficult, or time-consuming, to as its primary interface, social collect and links management workers can interact with • More proactive intervention information with resource inputs familiar tools, such as Microsoft Office Excel® 2007 The Illinois Department of Transportation Saves Lives with Microsoft Business Intelligence Solution

“When people at other agencies see the BI solution we‟ve built with Microsoft technologies, they quickly conclude that their IT teams can provide a similar solution, „PerformancePoint is going to take off fast in our state.”behaviour of the new software.” - Mark Kinkade, CIO at IDOT Customer Profile With 5,500 employees, IDOT serves 12.8 million Illinois residents. From building roads and bridges to executing advertising campaigns about traffic safety, IDOT is focused on providing safe, cost-effective transportation for the residents of Illinois. Central to its work is a commitment to delivering quality. A key tenant for the organization is to ―do it right the first time, every time.‖ Customer Customer Challenge Solution Results/Benefits

• IDOT employees faced a significant • Using Microsoft • IDOT’s business intelligence obstacle to making the right PerformancePoint 2007, as part solution is already paying decisions: limited access to data of a comprehensive BI platform, dividends. Instead of doing three residing in many disparate, siloed the Illinois Department of iterations of a custom report over data systems. Employees — from Transportation has created several days or even weeks, managers down to front-line workers – had to request information from several crucially important reports now take just a few hours the IT team when they needed to dashboards. These dashboards or less to produce. The Microsoft make decisions. IT personnel had integrate data from many of the solution allows users to access to manually run reports from the organization’s systems and data that has never been mainframe, and the reports often provide employees with the tools available to them for better required numerous iterations and they need to analyze information decision making up to several weeks to perfect for decision making Demos

1 Stimulus 360 is Microsoft's Solution Accelerator to the "American Recovery and Reinvestment Act of 2009" (ARRA). The Solution Accelerator enables states to quickly mobilize and track federal funding sources, facilitate downstream funding requests and track allocated resources. Additionally, it provides effective means to project data, compile results, satisfy reporting and transparency requirements amongst other things

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Improve Empower Your Enable IT Organizational People Efficiency Effectiveness Trusted, Self-Service Collaborative scalable & access & insight across your value chain secure

Familiar Alignment, IT Management interface & tools Accountability & & you own today Ownership Interoperability

Low Total Cost of Ownership Consolidate data from multiple systems to Leverage your existing Infrastructure improve Citizen Services

Facilitate a culture measurement and Improve overall continuous improvements productivity of Government (line of business and IT) Deploy a more Transparent and Measure contribution to Accountable Government the Environmental Sustainability Next Steps

Meet to discuss further specific opportunities around Government Performance Management

Work with you to build the business case relative to the potential Government Performance Management opportunities

Engage with our team to perform a Planning and Architecture Design Session (ADS)

Evaluate POC opportunity Additional resources for the Government Performance Management Solution Area

• Demos (access to detailed information) • Microsoft Resources • Key Partners (qualification in process) • Market Information • Product Information • Microsoft Services Offerings Demos Demos

• Public Sector demos are available for Partners and Microsoft employees at: http://fs.mspublicsectordemos.com • For any problems accessing the site please contact: [email protected] Demos 1 Stimulus 360

• The Microsoft Funds Management 360 Solution Accelerator helps Government Agencies track, measure, and share information about national, international, or combined funding sources through easy-to-use graphical dashboards and maps. To learn more, start here: http://download.microsoft.com/download/B/6/F/B6F8250 B-88DA-446B-A736- 101421853A2F/MicrosoftStimulus360Datasheet.pdf • Started as a Stimulus Solution in U.S., it is directly applicable in other countries/ regions with economic stimulus programs, also it directly addresses funds management need with LDCs and Donor orgs • Demo link: http://fs.mspublicsectordemos.com/Default.aspx • Partner ready Materials: http://mspublicsectordemos.com/DemosSample.aspx Demo 2 Traffic Analysis • This demo tackles traffic analysis and allows users to use geospatial presentation and information density to represent the entire data landscape. Geospatially oriented solutions help augment analytical BI with operational BI which gives users a near real-time view of events as they occur. Traffic incidents are shown and analyzed by zipcode where users can filter on accident-related parameters to analyze, drill down and detect patterns • The solution can be driven from the map itself or the scorecard representing the associated map. The demo shows a BI solution integrating between PPS (PerformancePoint) and VE (Virtual Earth). Integrating BI with VE is essential in addressing any geospatial solution • Demo and script can be found here: http://fs.mspublicsectordemos.com/Default.aspx Demo 3 Public Sector BI Demo

• The Public Sector BI and MOSS demo focuses on solutions for State, County City entities demonstrating how Microsoft Technologies can provide solutions in the area of Business Intelligence, Electronic Forms, and Portals. Users will be able to use and create scorecards and analytic reports; display data in dashboards; export to Excel 2007; and interact with InfoPath forms. This demonstration will showcase Performance Point, Office SharePoint and Office 2007 technologies • Demo and script can be found here: http://fs.mspublicsectordemos.com/Default.aspx Demo 4 IT Dashboard and Scorecard

• A framework for creating IT Operations scorecards, dashboards, and analytics with Microsoft SQL Server, Systems Center Operations Manager, and Microsoft Office PerformancePoint Server 2007

• More resources at: http://www.microsoft.com/bi/department/department.aspx?id=tab1 • White Paper at: http://download.microsoft.com/download/3/5/8/35802290-a7f6-4976-8855- 74c8b3b7f035/ITOperationsScorecardsandDashboards_whitepaper.doc Appendix Microsoft Resources Microsoft BI Portal

Government Resources

www.microsoft.com/bi Microsoft Resources US Government BI Page Microsoft Resources Environmental Sustainability with BI Microsoft Resources Partner Portal Product Information The Microsoft Government Performance Solutions are based on familiar products you probably already own

BUSINESS USER EXPERIENCE Delivered through a Familiar Interface • Self-Service access & insight • Data exploration & analysis • Predictive analysis • Data visualization • Contextual visualization

Business Productivity Infrastructure BUSINESS PRODUCTIVITY INFRASTRUCTURE • Dashboards & Scorecards • Excel Services • Web based forms & workflow • Collaboration • Search • Content Management • LOB data integration

DATA INFRASTRUCTURE & BI PLATFORM Data Infrastructure & BI Platform • Analysis Services • Reporting Services • Integration Services • Data Mining • Data Warehousing Product Information

• Microsoft Excel 2007.

• Microsoft Office SharePoint Server (MOSS) • Microsoft Office PerformancePoint Services (PPS)

• Microsoft SQL Server Enterprise Edition • Microsoft SQL Server Analysis Services (SSAS) • Microsoft SQL Server Data Mining • Microsoft SQL Server Reporting Services (SSRS) Product Information

Microsoft Excel 2007- Excel, remains the most widely used Business Intelligence tool. The 2007 version of Excel contains numerous new capabilities: Results-oriented user interface, More rows and columns, and other new limits , Office themes and Excel styles , Rich conditional formatting , Easy formula writing , New OLAP formulas and cube functions , Improved sorting and filtering , Excel table enhancements , New look for charts , Shared charting , Easy-to-use PivotTables , Quick connections to external data , New file formats , Better printing experience , New ways to share your work , Quick access to more templates.

Microsoft SQL Server – This is the very foundation of a Microsoft BI deployment. Using SQL Server Integration Services (SSIS) you set up the integration to your data sources (ERP, payroll, CRM, point-of-sale, etc.) and schedule it for automatic updates into the SQL Server database. This now becomes your data warehouse upon which you build the rest of the BI solution.

Microsoft SQL Server Analysis Services (SSAS) – Just like SSIS, SQL Server Analysis Services comes included with SQL Server at no additional cost. This is the Online Analytical Processing (OLAP) tool that enables your users to quickly and easily slice and dice, drill down and analyze your business data. The OLAP cubes are built on top of the SQL Server data warehouse.

Microsoft SQL Server Data Mining – This tool also comes with SQL Server. It consists of an Excel add-in as the user interface and a powerful set of customizable algorithms that makes it easy for a user to mine your data for clusters, patterns and trends that ordinary analysis tools would miss.

Microsoft SQL Server Reporting Services (SSRS) – Yet another tool that is included with SQL Server. SSRS is a full-blown reporting tool that provides formatted reports with some of the best graphics (charts, gauges, etc.) on the market. Reports can be deployed as a run-time service in the SharePoint user portal, or they can be scheduled and automatically distributed to any number of users. Reports come in different formats, but the Excel export is one of the most popular ones.

Microsoft Office SharePoint Server (MOSS) – This web-portal is fully customizable and it has become one of the most successful products in the as organizations race to deploy a central portal where they can share documents and deploy their dashboards, scorecards and reports for easy, secure access by end-users.

Microsoft Office PerformancePoint Services (PPS) – PerformancePoint Services is the result of the integration of PerformancePoint Server within MOSS (decided in January 2009). It will include two main two capabilities: • Monitoring which offers customizable, interactive dashboards with scorecards and graphics • Analytics and essentially consists of the ProClarity ad-hoc reporting and analysis tool that Microsoft acquired in 2006. The Planning capabilities of PerformancePoint Server will not be fully supported by the Office 14 release of SharePoint. PerformancePoint Server will be supported until 2019. Product Information

BI product roadmap

Ad-hoc reporting, Office-based ad-hoc Self-Service BI, KPI support Pivot Tables visualizations Enterprisereporting, Search, Re-usable report Pivot Charts components, Data mining in Excel New webparts Empower Your People

Unified dimensional Collaboration, Conditional Unify Dashboards, Data mining model (UDM) for BI Formatting, Dashboards/ Scorecards, Analytics with Scorecards, Analytics Data visualization Portal, Search, Collaboration Improve Organizational Effectiveness Content Management Massive DW scale-out Managed Connection Enterprise- Enterprise Scalability reporting to SSAS class ETL HW resource provisioning Office Integration Master Data Management Enable IT Efficiency Product Information

Reduce IT costs and complexity: consolidate disparate product investments into a single infrastructure

Collaboration

Business Portal Intelligence SharePoint Business Process Search and Forms Enterprise Content Management Product Information Performance Point Server Roadmap

SharePoint ―14‖ Monitoring PerformancePoint Services Monitoring Analytics Analytics

Planning PPS Supported 10 yrs Service Pack 3 Transition Tools

Today Mid CY09 H1 CY10 Product Information Transition Plan for Customers

Today: Use only PPS Planning features

Use some PPS Planning Features and SQL and SSAS Platform

Use some PPS Planning Features and SQL and SSAS Platform and Excel O14

End Goal: Use SQL Platform, Excel O14 features, SharePoint O14 and Self Service BI Product Information

SharePoint Interoperability

Vendor/Product Integration Product SSO Technique

BusinessObjects XI SharePoint Integration Kit Yes Webpart queryvision Technologies – Cognos 8 Yes Webpart SharePoint Integration Webparts IBI WebFOCUS Open Portal Services Yes Webpart Microstrategy wsrp webpart Portal Integration Kit Yes

url, RSS Feeds, wsrp Oracle OBI EE None Yes webpart Product Information

Over 1.5 Million Downloads of SQL Server 2008 RTM

In Leaders Quadrant in Gartner Magic Quadrants for DW & BI*

Leading Performance Benchmarks: TPC-H, TPC-E, & Applications

SQL Server is the Fastest Growing Relational Database WW+

SQL Server has the Fewest Vulnerabilities of Any Enterprise DB#

*Source: Gartner Magic Quadrant for Business Intelligence Platforms, 2008 & Gartner Magic Quadrant for Data Warehouse DBMS, 2007 +Source: ―Worldwide Relational Database Management Systems 2007 Vendor Shares,‖ Carl W. Olofson, IDC, June 2008 #Source: NIST National Vulnerability Database Microsoft Services Offerings

To learn more: http://www.microsoft.com/services/microsoftservices/default.mspx Thank You