Microsoft Corporation Agenda

Microsoft Corporation Agenda • Megatrends and Government Challenges • Government Performance Management Solution Area • Case Studies • Demos • Summary of Benefits • Next Steps Today governments are facing a number of megatrends and challenges Improving Staff Productivity Continuous Cost Reduction Increasing Operational Efficiency Working Collaboratively and Taking Advantage of Shared Services Leveraging the Power of Technology More Efficient and ―Greener‖ IT Infrastructure Caring for the Environment Delivering Social Care Improving Customer (Citizen and Business) Service Delivery Increased Citizen Interaction Improving Compliance and Accountability Raising Standards in Education Sustaining the Local Economy The Government Performance Management Solution Area Addresses a Number of these Challenges Improving Staff Productivity Increasing Operational Efficiency • Microsoft’s Vision: • Optimize costs and Democratizing Business return on BI Software Working Collaboratively and Taking Intelligence Advantage of Shared Services investments Leveraging the Power • Improving Government • Improve IT productivity of Technology Performance thru thru BI democratization affordable Business Caring for the Environment Intelligence Software • Empower Government made available for a employees thru wider BI Delivering Social Care broader audience adoption supporting productivity, Improving Customer (Citizen and • Facilitate Accountability accountability and Business) Service Delivery and Transparency transparency Improving Compliance and Accountability Raising Standards in Education Sustaining the Local Economy Government Performance Management Key Benefits • Automate reporting and provide self service capabilities to end users • Reduce time and efforts to produce specific reports for end users and • Optimize existing BI investments free-up time for other IT activities thru wider deployments • Reduce Integration costs between various • Implement dashboards and Key BI technologies by leveraging Microsoft’s Performance Indicators to track BI platform interoperability and manage Gov. spending • Make information available and • Increase individual productivity comprehensive thru data reporting through familiar & intuitive tools and visualization tools. • Empower end users thru profile • Get Citizen engagement by sharing based reporting goals and results • Facilitate data sharing and collaboration • Support the Political agenda thru open for better managerial alignment communication with Citizens and political leaders Government Performance Management High Level Architecture Personal and Self- Team Business Organizational service Business Intelligence Business Intelligence Intelligence Collaboration Reporting and Analysis Master Data Management Integration Database Access Data Warehouse Database 1 Database 2 Database n Database Government Performance Management Technical Architecture 1 2 3 1 Desktop Productivity Software Desktop Operating System Mobile Operating System Collaboration & Enterprise Res. Customer Rel. Application Unified Mail Content Mgmt Planning Management Integration Communication 2 Environment Systems Identity & Access Data Warehousing Security Workflow Development Integrated Management Mgmt 3 Server Operating System Government Performance Management Product view 1 2 3 Office Windows Client Windows Mobile Dynamics Dynamics Office Comm. BizTalk Exchange MOSS ERP CRM Server Visual Studio Visual SQL Server System Ctr. AD/ADFS Forefront .NET Framework Windows Server 1 2 Microsoft PerformancePoint Microsoft SQL Server Enterprise Edition 3 Microsoft Excel 2007 Service Microsoft SQL Server Analysis Services (SSAS) Microsoft SQL Server Data Mining Microsoft SQL Server Reporting Services (SSRS) UAE Performance Management Solution Drives Transformation in Public Services “According to a Gartner research report as of January 2008, Microsoft is the leader in the execution of business intelligence solutions. This was proved when the company‟s consultants guaranteed timely delivery as well as an Arabic interface for our solution. No other vendor could offer us both. Moreover, by signing a Microsoft Enterprise Agreement for low-cost volume licensing of software to provide an unlimited number of users access to the new system, we could set an example of cost efficiency in project management for other public service departments.” - Zakeya Hmoud Alameri, Head of Performance Assessment Section and Project Manager, Government Performance Department, UAE Prime Minister’s Office Customer Profile The Prime Minister’s Office (PMO), as part of Ministry of Cabinet Affairs of the United Arab Emirates (UAE), administrates federal government ministries and authorities throughout the country. The federal government initiated a groundbreaking project to support the economic wellbeing of its people with a world-class public administration system. Customer Customer Challenge Solution Results/Benefits • The PMO wanted an • The UAE Prime Minister’s • 100 per cent automated performance Office implemented an user adoption management system to automated performance monitor the progress of a management system based • Analyst requirement cut government transformation on Microsoft® technologies • Improved administration programme aimed at to measure the quarterly achieving ambitious performance of public • Cost-effective technology service targets by sector entities based on • Strong business the end of 2010. their key performance relationship indicators. Westminster Dashboard for Child Protection Reduces Monitoring Time to Seconds “The most experienced members of staff would take 20 minutes to run a piece of analysis while others could take up to an hour. With Office PerformancePoint Server, we can do this in seconds…The simplicity of the dashboard was a real plus for our user group involved in the pilot programme. They learned how to use it after 10 minutes of training and liked the intuitive behaviour of the new software.” - Julie Pappacoda, Head of Integrated Children’s Information Systems Westminster City Council Customer Profile Westminster City Council provides local government services to 244,000 people in one of the most diverse and densely populated areas of central London Among its many responsibilities, Westminster has a mandate to look after vulnerable people within the city area. The council’s Children’s Services Department works with children, young people, and their families to ensure children are cared for and that any child at risk is identified quickly and given appropriate safeguarding Customer Customer Challenge Solution Results/Benefits • The Westminster City Council • The council’s IT team built a • Child protection checks conducted a review and dashboard solution with take seconds highlighted the difficulties in Microsoft Office • Training cut to just extracting the detailed, and PerformancePoint® Server 10 minutes often critical, information 2007 software and created an required to ensure appropriate enterprise-grade, scalable • Reduced risk to safeguards for children. The performance management vulnerable children dashboard draws together application. Because Office • Social workers take ownership information that was otherwise PPS 2007 uses Microsoft Office of data difficult, or time-consuming, to as its primary interface, social collect and links management workers can interact with • More proactive intervention information with resource inputs familiar tools, such as Microsoft Office Excel® 2007 The Illinois Department of Transportation Saves Lives with Microsoft Business Intelligence Solution “When people at other agencies see the BI solution we‟ve built with Microsoft technologies, they quickly conclude that their IT teams can provide a similar solution, „PerformancePoint is going to take off fast in our state.”behaviour of the new software.” - Mark Kinkade, CIO at IDOT Customer Profile With 5,500 employees, IDOT serves 12.8 million Illinois residents. From building roads and bridges to executing advertising campaigns about traffic safety, IDOT is focused on providing safe, cost-effective transportation for the residents of Illinois. Central to its work is a commitment to delivering quality. A key tenant for the organization is to ―do it right the first time, every time.‖ Customer Customer Challenge Solution Results/Benefits • IDOT employees faced a significant • Using Microsoft • IDOT’s business intelligence obstacle to making the right PerformancePoint 2007, as part solution is already paying decisions: limited access to data of a comprehensive BI platform, dividends. Instead of doing three residing in many disparate, siloed the Illinois Department of iterations of a custom report over data systems. Employees — from Transportation has created several days or even weeks, managers down to front-line workers – had to request information from several crucially important reports now take just a few hours the IT team when they needed to dashboards. These dashboards or less to produce. The Microsoft make decisions. IT personnel had integrate data from many of the solution allows users to access to manually run reports from the organization’s systems and data that has never been mainframe, and the reports often provide employees with the tools available to them for better required numerous iterations and they need to analyze information decision making up to several weeks to perfect for decision making Demos 1 Stimulus 360 is Microsoft's Solution Accelerator to the "American Recovery and Reinvestment Act of 2009" (ARRA). The Solution Accelerator

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