DOCSLIB.ORG

Growing Together: Our Story 2012 and Beyond

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Growing Together: Our Story 2012 and Beyond Growing Together: Our Story 2012 and Beyond VEOLIA TRANSDEV AUSTRALASIA Veolia Transdev Growing Together : Our Story Contents 1 Foreword 1 Foreword 3 In 2011, the world’s This report tells the story of our largest private passenger sustainability approach, activities and 2 Context 4 transport company achievements that reflect our businesses, was created when Veolia their local geographies, our clients and 2.1 Transport in Australasia 4 Transport and Transdev stakeholders and our long term commitment 2.2 Veolia Transdev international 6 merged to become to be a significant contributor to the one organisation, Australasian users of our transport modes; 2.3 Our Australasian businesses 8 Veolia Transdev. trains, ferries, buses, coaches, monorail and light rail. 3 Our Sustainability Strategy 13 In recognition of this and the increasing obligations on business to balance financial This is the first time Veolia Transdev* 3.1 Our management systems and governance 14 performance with the expectations of has prepared an independent report distinct stakeholders to manage organisations in from the wider Veolia Environnement 4 Our results for 2011 15 a socially responsible way, Veolia Transdev group. It represents our commitment to 4.1 Safety 15 Australasia (VTDA) has developed a renewed the communities in which we operate; Sustainability Strategy, entitled Growing our aim to be transparent in the way we 4.2 Customers 19 Together, to provide the integrated local communicate with stakeholders and our 4.3 People 25 (Australia and New Zealand) entity with intention to embed our sustainability aims a shared vision and commitment. and objectives across our entire operations 4.4 Performance 28 and activities. The Sustainability Strategy provides the 4.5 Partnerships 31 businesses across the region with the This report provides our stakeholders framework to identify and respond to with our story – looking at our learnings 5 Looking forward to 2012 and beyond 35 the social and environmental issues and from both Veolia Transport and Transdev, opportunities that will help us toward our current operations, approach and our business vision ‘...to be Australasia’s achievements, and our future ambitions acknowledged passenger transport leader’. and plans to achieve continued business success in a socially and environmentally responsible way. Jonathan Metcalfe Chief Executive Officer Veolia Transdev Australasia *Unless specified, all references to Veolia Transdev refer to our Australian and New Zealand operations. 3 Veolia Transdev Growing Together : Our Story 2 Context 2.1 Transport in Australasia The urban influence The impact of the global financial crisis Passenger transport in Australasia is strongly The key issue given increasing patronage is influenced by the fact that the population to be able to fund the necessary growth in is largely urbanised, with strong economic capacity to the networks within the context centres driving travel habits both in terms of constrained budgets. Our 2011 Multi- of mode choice and destination. This places Country Barometer found that even though great pressure on the system during peak the global financial crisis has not hit as hour travel, with many services overcrowded hard in Australia as in Europe and the USA, but leaving off-peak services under-utilised. PTAs are still under budgetary pressure and Congestion on the roads is equally a problem this is reflected in a significant increase with the cost on the economy forecast to of respondents looking for a reduction in reach $20 billion by 2020.1 costs, even if this may mean limiting the level of service. At the same time, cities are expected to continue to grow in coming years; in the It is no surprise that the focus has moved case of Perth by over one third by 2026. to making the most of existing resources This will place even greater demands on in times when funding to invest in new Contractual context Customer-centric the already overstretched transport infrastructure and services is limited. In contrast to many of the other countries The past few years have seen a strong network. In our 2011 Multi-Country Our stakeholder survey showed that in which we operate, passenger transport shift in emphasis towards developing more Barometer, public transport authorities while implementing new services such in Australasia is usually run under contract customer-centric services including senior (PTAs) cited the need to adapt in the as light rail or Bus Rapid Transit (BRT) to the government PTAs which generally level appointments at a number of PTAs light of a changing demographic as key went up as a priority from 17% to 28% take responsibility for fare levels and and increased requirements on operators to improving the service to customers. from 2010 to 2011 in Australia and New collection, information and marketing, to improve customer services through new Zealand, it remains the third priority after Infrastructure Partnerships Australia’s timetabling and route planning. and renewed contracts. According to a safety enforcement and improving modal Rethinking Cities report focuses on the need TNS report completed for the Tourism integration. The exception to this contractual 2 to remain competitive in a global market, & Transport Forum , “customers remain arrangement is where services are run citing the need to move from infrastructure This would reflect the issues around service concerned about issues such as: commercially, usually long distance coach delivery ideals to more tangible actions. capacity and the requirement to build in services or those run for private industry · The frequency and reliability of public In particular it suggests that governments extra capacity to carry the ever-increasing such as the mining industry contracts transport services; must consider better demand management passenger load. (Bus In, Bus Out) run by Veolia Transdev’s · The inconvenience associated with options such as time of day road pricing Vivo Connect, for example. interchange; and and market reforms to make best use of the private sector. · The effects of overcrowding.” Veolia Transdev is well placed to respond to this demand with a suite of proprietary customer service tools and 92% of PTAs 1 Bureau of Infrastructure, 2 Improving your commute; lifting customer service in stating that we are dedicated to passenger Transport and Regional Economics etc. public transport, Tourism & Transport Forum, July 2011 satisfaction and services. 4 5 Veolia Transdev Growing Together : Our Story 2.2 Veolia Transdev international An international network in 27 countries across 5 continents. Formed as a result of the merger in 2011 between Veolia Transport and Transdev, Veolia Transdev is the embodiment of a business vision whose basis is reconfirmed by the unceasing movement of people in their daily lives. We operate in 27 countries across five continents, carrying 3.3 billion passenger trips per annum across 13 modes of transport, in 60,000 vehicles and vessels. Our two main shareholders are Caisse des Dépôts & Consignations and Veolia Environnement. Multi-modal The world’s most multi-modal company, Veolia Transdev connects people and communities through train, tram, metro, light rail, coach, bus, BusWay®, paratransit, ferry, taxi, car-sharing, shared-ride airport shuttle and bicycle. A thriving business In 2011, 15 new major contracts were awarded to Veolia Transdev with two to four new contracts awarded in each operating “zone” and 35 re-tendered contracts were successfully retained by Veolia Transdev. More than 80% of the value of these contracts is located in France, Benelux or North America. 69% of annual turnover re-tendered in 2011 was successfully renewed (or retained). Responding to changing societal and environmental needs Americas Europe, Africa and Middle East Asia As in Australasia (see 2.1), population growth, newly emerging countries Canada Ireland Poland India and rapid urbanisation are creating an intensifying demand for transport United States United Kingdom Slovenia China Netherlands Croatia that will become even more pronounced by mid-century. Colombia South Korea Chile Belgium Serbia Australasia At the same time, the imperatives of the environment are altering travel France Finland patterns that can no longer be sustained by our planet and its growing Germany Sweden Australia Spain New Zealand cities. New mobility “ecosystems” are needed to balance socio-economic Portugal Czech Republic Morocco development of regions with respect for the environment and better Slovakia Israel quality of life. Improved safety for travellers, accessibility, inter-modality, operational efficiency and personalised services also must be a part of new mobility solutions. “Above all, Veolia Transdev is a community of women and men Local authorities are looking for trusted partners who can work with them who, through their skills, commitment and combined cultural closely and that possess the strength, skills, resources, innovation and diversity, offer their fellow citizens the very best in mobility.” investment required to improve quality, without increasing the demand on public finances. Jérôme Gallot, Chief Executive Officer, Veolia Transdev 6 7 Veolia Transdev Growing Together : Our Story 2.3 Our Australasian business Veolia Transdev has been operating Our services include bus, rail, light rail, passenger transport services in Australasia monorail and ferry for public transport and since 1997. Veolia Transdev Australasia coaches for the industrial sector. We have operates across five different
Load more

Recommended publications
  • 2013 Contracts (PDF, 403.42
    Contract Awarded Contract Expiration Contract Number Contract Title Vendor Name VendorABN Contract Amount Date Date CW23845 Software Licence And Service Agreement For Aims GEOMATIC TECHNOLOGIES PTY. LTD. 41081782863 1/01/2013 31/12/2013 $ 728,228 BW1148 Labour Hire -Human Factors Manager THE TRUSTEE FOR BELMAR INVESTMENTS 25086043299 2/01/2013 7/08/2015 $ 170,055 BW1387 Labour Hire - Project Manager CARAVEL GROUP PTY LIMITED 37093994800 3/01/2013 2/03/2017 $ 2,248,592 BW1318 Siemens Maintenance Work Performed Towards Train Radio Maintenance SIEMENS LTD 98004347880 3/01/2013 25/01/2013 $ 472,014 Providing Bus Services Towards Southern Highlands Line Closure Goulburn/Moss Vale To Central On BW1504 5/6, 12/13 And 19/20 January 2013. SID FOGG & SONS PTY LTD 36000246944 4/01/2013 18/02/2013 $ 298,969 CW29132 Supply Agreement For Employee Assistance Program DAVIDSON TRAHAIRE CORPSYCH PTY LIMITED 61003536472 8/01/2013 28/02/2014 $ 2,934,000 BW2356 Kempsey Platform Reconstruction RHOMBERG RAIL AUSTRALIA PTY LTD 70082016608 9/01/2013 15/01/2014 $ 1,079,508 BW3082 Blue Collar Labour Hire During Replacement Of 12 Lifts Project At Central Station TEMPORARILY & PERMANENTLY YOURS PTY LTD 78093651506 11/01/2013 5/08/2013 $ 156,185 BW3270 Plant Hire - Dain Cleaning At Central Coast TOTAL DRAIN CLEANING 17130467346 14/01/2013 24/07/2013 $ 198,970 BW3341 Plant Hire - Forks, Jibs,Chains,Tongs SHELARKRI PTY LTD T/AS P D & J HAULAGE(NSW) 12063122234 14/01/2013 19/05/2014 $ 144,935 BW3508 Remove, Transport And Dispose Of 5800 Tons Clay Railway Spoil 15 January
    [Show full text]
  • Parramatta-Liverpool-Bankstown Area Bus Services (Region 13)
    Parramatta-Liverpool-Bankstown Area Bus Services (Region 13) FAIRFIELD INSET University of Western Sydney PARRAMATTA INSET FAIRFIELD INSET MAP Parramatta Parramatta Campus PARRAMATTA INSET MAP Hassall St r D Camellia S SEE SEE t m S t h a Camellia r S c t PARRAMATTA PARRHAMarrisA PTaTrkA e r S T d s Station u t h h e u H Station r e C o R f r l C sl INSET INSET e s Rosehill Gardens o y A u D e r r Racecourse t St A m Parramatta R ld llenSt a Parramatta d t e J nS irfi Rosehill Station M92 Ala Fa Church St t Rosehill Interchange t S 904 erS Harris Station t penc P 906 S S a s rr i a Ar r m r 905 ldSt a d Park gyle a fie tta o M Shoppingtown St 909 ir 92 Parramatta H 906 t Fa Rd o n t e G S C sc am St t pb es S4 e t G ell k i r r LIVERPOOL INSET Cr Bold St eatW St Pa P Granville e e t Silverwater stern Th S Stockland M Station Hw s y Station Granville e C e m Mall Neil h Hume H v P wy o a u e St r r V r ia r r W a c e in T illi l m am h d e S M St D a 906 Lachlan St P t erry r tta S y lan t ds R a Rd e South St d W 907 ilw u e Harris a Merrylands n st 907 R Granville e Clyde er 909 Merrylands v n Park t TAFE M Campbell Station A M91 St S Station 909 w 910 e y Station n Granville h (M T 4 Liverpool Park Clyde ) t tt S SS Lou Marshalling oulbur is St Elizabeth G Yards R Liverpool a Olympic Park St w Bigge BiggeBigge Hospital 906 S2 so d Station t d Normanby Rd M90 South R S n 900 R S n t e t Pde l o 901 S l i i t 901 Mona a y TAFE v St Homebush TAFE NSW of Westernllege Sydney t d t S w 902 Mo o Mo ore Liverpool 908 d Concord West ore t St
    [Show full text]
  • Transport in the Cumberland Community Research Report June 2020
    Transport in the Cumberland Community Research Report June 2020 Document Set ID: 8005199 Version: 9, Version Date: 13/08/2020 Report prepared by the Social Research and Planning Team, Community and Place, Cumberland City Council 2020 ACKNOWLEDGEMENT OF COUNTRY Cumberland City Council acknowledges the Darug Nation and People as the traditional custodians of the land on which the Cumberland Local Government Area is situated and pays respect to Aboriginal Elders past, present and emerging. We acknowledge the Aboriginal and Torres Strait Islander Peoples as the First Peoples of Australia. Cumberland City Council also acknowledges other Aboriginal and Torres Strait Islander Peoples living and working in the Cumberland Local Government Area. ACKNOWLEDGEMENT OF PARTICIPANTS Cumberland City Council would like to acknowledge and thank everyone who participated in this research. This report would not have been possible without your time and willingness to share your stories and experiences. Document Set ID: 8005199 Version: 9, Version Date: 13/08/2020 EXECUTIVE SUMMARY This report presents findings from research into key transport and mobility challenges for the Cumberland community. This research was conducted between August 2019 and April 2020 and is grounded in empirical data sourced from the Australian Bureau of Statistics and Transport for NSW, amongst other sources, and extensive community engagement. Quality transport options are fundamental to accessing many essential services, education, employment and social and recreational activities. Although three train lines run through the Cumberland LGA, in addition to the T80 high frequency bus route, many Cumberland residents still have difficulties getting around. Major barriers raised by the community relate to reliability, frequency and coverage of services.
    [Show full text]
  • Financial Report REPORT FINANCIAL Financial Report 2013
    FINANCIAL REPORT 2013 Financial Report Financial Report 2013 Caisse des Dépôts Group Notion of Group 2 Consolidated financial statements 3 2 Consolidated financial statements Notion of Group Audit of the financial The French Monetary and Financial Code (Code monétaire et financier) statements defines Caisse des Dépôts as “a state-owned group at the service of the public interest and the country’s economic development. The said In compliance with Article L.518-15-1 of the French Monetary and group fulfils public interest functions in support of the policies pursued Financial Code: by the State and local authorities, and may engage in competitive activities. […] “Each year, Caisse des dépôts et consignations shall present its com- pany and consolidated financial statements, audited by two statutory Caisse des dépôts et consignations is a long-term investor promoting auditors, to the Finance Committees of the National Assembly and the business development in line with its own patrimonial interests. Senate.” Caisse des dépôts et consignations is closely supervised by the French Parliament and the legislative process.” The Group is therefore unique as a public institution with subsidiaries and affiliates that operate in the competitive sector. From an accounting perspective, the Public Institution comprises two reporting entities: >>the Central Sector which prepares consolidated Group financial state- ments for the entities over which Caisse des Dépôts exercises exclusive or joint control or significant influence, and whose consolidation has
    [Show full text]
  • Ðə Məʊˈbɪlɪtɪ ˈkʌmpənɪ
    / ðə məʊˈbɪlɪtɪ ˈkʌmpənɪ / Since 1853. Best known as Transdev. To be the mobility company is very ambitious but also very modest: to bring and build THE solution for clients, only the result counts! The commitment is to be the company that operates the best daily mobility options, in a spirit of open partnership serving communities and people, and with innovation and sustainability in mind at all times. 2 transdev.com THANK YOU TO OUR CONTRIBUTORS. Publication director: Pascale Giet. Photo credits: A. Acosta, W. Beaucardet, CDGVal, Connexxion, O. Desclos, J.-F. Deroubaix, Focke Strangmann, Fotopersbureau HCA/P. Harderwijk, P. Fournier, GettyImages/Westend61, Groupeer, T. Itty, Joel, S. van Leiden, Lizafoto/L. Simonsson, J. Locher, J. Lutt, U. Miethe, J. Minchillo, Mobike, Moovizy Saint-Etienne, Rouen Normandie Autonomous Lab, RyanJLane, Schiphol, T. Schulze, Service photographique The mobility company The mobility de Mulhouse Alsace Agglomération, SkyScans/D. Hancock, A. Oudard Tozzi, Transdev Australasia, Transdev Australia, Transdev et Lohr, Transdev North Holland, Transdev Sweden, Transdev USA, Transport de l’agglomération Nîmoise, Urbis Park, R. Wildenberg. This document is printed on FSC-certifi ed paper made from 100% recycled pulp by an Imprim’Vert-labelled professional. Partner of the Global Compact Design-production-editing: / Publication May 2019. TRANSDEV 10 Our people at the heart of Transdev’s value proposition 14 Meeting the expectations of our clients and passengers 28 Responsibility means being a local economic and social actor 32 Personalized 34 Autonomous 36 Connected 38 Electric 40 & Eco-friendly The mobility company The mobility TRANSDEV 2 Transdev ID* As an operator and global integrator of mobility, Transdev gives people the freedom to move whenever and however they choose.
    [Show full text]
  • Operations Review
    OPERATIONS REVIEW SINGAPORE PUBLIC TRANSPORT SERVICES (BUS & RAIL) • TAXI AUTOMOTIVE ENGINEERING SERVICES • INSPECTION & TESTING SERVICES DRIVING CENTRE • CAR RENTAL & LEASING • INSURANCE BROKING SERVICES OUTDOOR ADVERTISING Public Transport Services The inaugural On-Demand Public Bus ComfortDelGro Corporation Limited is Services trial, where SBS Transit operated a leading provider of land transport and five bus routes – three in the Joo Koon area related services in Singapore. and two in the Marina-Downtown area – for 2.26 the LTA ended in June 2019. Conducted REVENUE Scheduled Bus during off-peak hours on weekdays, (S$BILLION) SBS Transit Ltd entered into its fourth year commuters could book a ride with an app of operating under the Bus Contracting and request to be picked up and dropped Model (BCM) in 2019, where the provision off at any bus stop within the defined areas. of bus services and the corresponding It was concluded by the LTA that such bus standards are all determined by the Land services were not cost-effective due to Transport Authority (LTA). Under this model, the high technology costs required in the Government retains the fare revenue scaling up. and owns all infrastructure and operating assets such as depots and buses. A major highlight in 2019 was SBS Transit’s active involvement in the three-month long 17,358 Bus routes in Singapore are bundled into public trial of driverless buses on Sentosa TOTAL OPERATING 14 bus packages. Of these, SBS Transit Island with ST Engineering. Operated as an FLEET SIZE operated nine. During the year, it continued on-demand service, visitors on the island to be the biggest public bus operator with could book a shuttle ride on any of the a market share of 61.1%.
    [Show full text]
  • GAGE ROADS BREW CO a Shed, Victoria Quay, Fremantle Harbour, Fremantle
    CLIFF STREET HOSPITALITY PTY LTD applicant for the conditional grant of a tavern licence and extended trading permit (ongoing) hours GAGE ROADS BREW CO A Shed, Victoria Quay, Fremantle Harbour, Fremantle PUBLIC INTEREST ASSESSMENT Prepared by Lavan on behalf of the applicant Ref: Jessica Patterson [email protected] T: (08) 9288 6946 www.lavan.com.au © Lavan 2021 Public Interest Assessment (PIA) Gage Roads Brew Co Table of Contents 1 Introduction and background 2 Brief overview of proposal 2 Description and background of applicant 3 2 Locality 6 3 Manner of trade 10 The premises – physical aspects 11 Food & drink services 17 Other services 18 Proposed special conditions 19 Harm minimisation policies 19 4 Harm or ill-health – section 38(4)(a) 21 At risk groups and sub-communities 21 Social health indicators 28 Strategies to be implemented to minimise harm or ill-health 30 5 Impact on amenity – section 38(4)(b) 31 Nature and character of the local community 31 How the proposed premises will fit into the amenity 33 Outlet density 34 Consultation 41 6 Offence, annoyance, disturbance or inconvenience – section 38(4)(c) 43 7 Tourism, community or cultural matters – section 38(4)(ca) 43 8 Other aspects to the business 45 Patronage 45 Security and safety 46 9 Section 36B 46 10 Sections 5, 33 and 38 48 11 Conclusion 48 3464-5350-1970_1166724, v.1 © Lavan 2021 Public Interest Assessment (PIA) Gage Roads Brew Co 1 Introduction and background 1.1 This Public Interest Assessment (PIA) supports the application by Cliff Street Hospitality Pty Ltd (ACN 643 075 763) for the conditional grant of a tavern licence in respect of premises situated at A Shed, Victoria Quay, Fremantle Harbour, Fremantle to be known as Gage Roads Brew Co.
    [Show full text]
  • Transdev Australasia Submission For: NTC - Developing a Heavy Vehicle Fatigue Data Framework
    Transdev Australasia submission for: NTC - Developing a heavy vehicle fatigue data framework Company Overview Transdev Australasia (Transdev) is a public transport operator in Australia and New Zealand − delivering more than 120 million customer journeys each year. The company employs 5,300 staff across five modes of transport in seven distinct locations across Australasia. Transdev has light rail operations in Sydney, and bus operations in metropolitan Sydney, Melbourne, Brisbane, Perth and Darwin. It operates ferries in Brisbane and in Sydney in a joint venture with Transfield Services. Response for consideration Summary of Fatigue issues – In principle, Transdev considers that the heavy vehicle fatigue data framework (the framework) is a step in the right direction for industry. The Heavy Vehicle National Law (HVNL) and framework should encapsulate every aspect of compliance, monitoring and review across all states and territories prior to establishing standard data criteria for the framework. This means that legislation, policy, enforcement, medical standards, data capturing and reporting all need to be consistent or standardised across all jurisdictions. The HVNL currently regulates heavy vehicle driver fatigue in every Australian jurisdiction except WA and the NT. With regards to priorities in the operation of Metropolitan and Regional busses, it is the quantity and quality of sleep that impacts on driver well-being, which in turn affects their fitness to work and should be examined together as a whole. The framework was established for heavy vehicle drivers who typically do long haul journeys that are most at risk. The current framework has a minimal focus on Metropolitan/Regional bus drivers, who work shifts and fluctuate under / above the 100km radius.
    [Show full text]
  • TRANSDEV NSW REVENUE PROTECTION PLAN 1.5 16 Dec 2020
    TRANSDEV NSW REVENUE PROTECTION PLAN 1.5 16 Dec 2020 PLAN Transdev NSW: Revenue Protection Plan Date 16 Dec 2020 Contents INTRODUCTION ............................................................................................................................ 3 TRAINING ...................................................................................................................................... 3 CASH MANAGEMENT ................................................................................................................... 3 Driver Commencement Procedures ......................................................................................... 3 OPAL EQUIPMENT ........................................................................................................................ 4 PROCEDURES FOR REVENUE AND TICKET IRREGULARITIES ............................................... 5 MANAGEMENT PROCEDURES .................................................................................................... 6 NCO Reports .............................................................................................................................. 6 Procedures ................................................................................................................................ 6 Transdev NSW: Revenue Protection Plan Date 16 Dec 2020 INTRODUCTION Transport for NSW (TfNSW) derives a significant part of their revenues from Opal Card and Contactless Payment use and collected by drivers. Correct Opal Card and Contactless Payment
    [Show full text]
  • Rapport Financier Rapport Financier 2013 Rapport Financier 2013
    RAPPORT FINANCIER Rapport financier 2013 Rapport financier 2013 Groupe Caisse des Dépôts Notion de groupe 2 Comptes consolidés 3 Comptes annuels de la Section générale 135 Fonds d’épargne centralisé à la Caisse des Dépôts Comptes annuels du fonds d’épargne 178 001-053_Compte Conso 2013_NEW.indd 1 07/05/14 11:27 2 Comptes consolidés Notion de groupe Certification des comptes Le Code monétaire et financier définit le groupe Caisse des Dépôts Conformément à l’article L 518-15-1 du Code monétaire et financier : comme “un groupe public au service de l’intérêt général et du déve- loppement économique du pays. Ce groupe remplit des missions “Chaque année, la Caisse des Dépôts et consignations présente aux d’intérêt général en appui des politiques publiques conduites par commissions de l’Assemblée nationale et du Sénat chargées des l’État et les collectivités territoriales et peut exercer des activités finances ses comptes annuels et consolidés, certifiés par deux com- concurrentielles. […] missaires aux comptes.” La Caisse des dépôts et consignations est un investisseur de long terme et contribue, dans le respect de ses intérêts patrimoniaux, au développement des entreprises. La Caisse des dépôts et consignations est placée, de la manière la plus spéciale, sous la surveillance et la garantie de l’autorité législative”. Le groupe Caisse des Dépôts présente donc la spécificité de réunir un Établissement public et des filiales et participations intervenant dans le champ concurrentiel. Sur le plan comptable, l’Établissement public est composé de deux sections : >>la Section générale, dont les comptes font l’objet d’une consolida- tion avec les entités sur lesquelles elle exerce un contrôle, un contrôle conjoint ou une influence notable et dont la consolidation a un impact significatif sur les comptes consolidés du groupe Caisse des Dépôts ; >>la Section du Fonds d’épargne dotée d’un bilan et d’un compte de résultat spécifique.
    [Show full text]
  • 2019 Local Heritage Survey and Heritage List
    2019 Local Heritage Survey and Heritage List * On Heritage List in Local Planning Scheme 6. Development Application required for all works. MI Place Address Category Heritage Page Ref List Code* AC01 Atwell House Arts Centre Canning Hwy, Alfred Cove 2 H1* 3 AC02 Alfred Cove Reserve Alfred Cove and Attadale foreshores 1 H2* 6 AC06 Swan Estuary Marine Park Swan River, Alfred Cove 2 H3* 8 AC07 Lemon Scented Gums 596 Canning Highway, Alfred Cove 4 - 10 AC08 Melville Bowling and 592 Canning Highway, Alfred Cove 4 - 12 Recreation Club AP01 Heathcote Point Heathcote, Applecross 1 H4* 14 AP02 Point Dundas, Majestic Hotel Point Dundas, Applecross 2 H5* 18 Site, Boardwalk and Applecross Jetty AP03 Lemon Scented Gum Tree Verge at 124 Kintail Road, Applecross 3 - 21 AP04 Lemon Scented Gum Tree Eastern Verge at 85 Kintail Road, 3 - 22 Applecross AP05 Applecross RSL Memorial 98 Kintail Road, Applecross 2 H6* 23 Hall AP06 Applecross Primary School, 65 Kintail Road, Applecross 1 H7* 25 including School House, Pavilion and Bell Tower AP07 St George’s Church 80 Kintail Road, Applecross 2 - 28 AP08 Applecross District Hall 2 Kintail Road, Applecross 1 H8* 30 AP09 Raffles Hotel 70 Canning Highway, Applecross 1 H9* 32 AP11 German Jetty Site Melville Beach Road, near 3 - 35 Cunningham Street, Applecross AP13 Charabanc Terminus Site Verge at 76 Ardross Street, 3 - 37 Applecross AP14 Coffee Point Canning Beach Road, near Flanagan 2 - 39 Boatyard/Slipway/Wharf Site Street, Applecross AP20 Canning Bridge Canning Highway, Applecross 1 H10* 41 AP21 Jacaranda and
    [Show full text]
  • Passenger Relations Plan
    PASSENGER RELATIONS PLAN LAST UPDATED: 1 SEPTEMBER 2015, version 1.0 FOR REVIEW: 1 SEPTEMBER 2016 Customer service is an integral part of the Transdev NSW business; as part of our commitment to customers, we have developed this Passenger Relations Plan. This plan aligns with the Transport for NSW (TfNSW) focus of ‘putting the customer at the centre of everything we do’. This plan looks at the following areas that affect Transdev NSWs customers: • Information and Feedback o Arrangements for collaboration with Transport Info (131 500) o Customer Enquiries o Complaints Handling • Incident Management o Lost Children o Lost Property o Other Emergencies • Customer Research & Consultation o Service Evaluation o Service Review and Development • Marketing o Promotion of Bus Services o Distribution of Information o Media • Transport for NSW Customer Commitment o Customer Charter • Passenger Training / Assistance o Individualised Assistance References: This plan has been developed in accordance with quality management organisation’s standards and best practices: - AS 4269: voluntary standard, developed by Standards Australia, for complaints handling; - ISO 10002: international standard providing guidance for the design and implementation of an effective and efficient complaints-handling process. Transdev NSW is part of the Transdev Australasia group (TDA ) which runs businesses in Auckland (rail), Brisbane (bus, coach, ferry), Darwin (Buslink VIVO coach), Melbourne (bus), Perth (bus), SW Western Australia (bus, coach) and Sydney (bus, ferry, light
    [Show full text]