Heartwww.heartofengland.nhs.uk SoulSummer 2011

& Introducing our new Hospital directors

Paw-ly patients’ puppy love

Health profile - obesity and dieting

Good Hope looking to the future Lisa Maxwell on family, health and stardom

Advancing Happy Solihull Baby talk Healthcare Birthday community at the winners to You+ dentists NEC p3 p4 p11 p14

Birmingham Heartlands Hospital - Solihull Hospital - Good Hope Hospital - Birmingham Chest Clinic trust news A little note from the membership team... Welcome to the summer would like to see something edition of the Heart of in a future edition or would England NHS Foundation like to feedback on this Trust (HEFT) membership edition, we would love to magazine. We hope you hear from you. Simply call enjoy reading about the membership team on the latest news and (0121) 424 1218 or email developments taking place Sandra White, membership within our Hospitals and our manager, at Sandra.white@ community services. If you heartofengland.nhs.uk

Good Hope looking to the future… Membership teams up with

The Trust’s membership has recently teamed up with the Midlands Co- operative Society to attend a member relations event. Following the successful The two organisations launch of Good Hope’s plan to build upon their new ward block building, shared values, working attention is now to be collaboratively to identify turned to the next set common challenges and of investment projects host joint membership planned for the Hospital. A&E will provide an events. Plans are in place for a improved environment Key issues for new and upgraded A&E for our patients and exploration include and for two new theatres help streamline patient looking at more ways and a day case unit to be flow, helping to improve to ensure members and built to replace two older pressures on the system service users have their theatres at the Hospital. that occur during busiest say, engaging with diverse The first preparations are times of year. The theatres groups and inspiring and underway with the aim and day case unit will involving young people. of commencing work in replace existing older the autumn. The new facilities.

2 www.heartofengland.nhs.uk trust news Calling all Advancing Healthcare volunteers! Award winners

The volunteer service at Good Hope is looking for volunteers to come and spend an hour or so a week reminiscing about times gone by with patients. The regular informal get-togethers with stroke, elderly, and dementia patients are a chance to meet, chat and evoke favourite memories or key events in history. Known as reminiscence groups, they aim to give patients a lasting positive experience by recalling Congratulations to two with VCD, it was chosen as treasured memories. HEFT teams awarded a worthy winner for both Increased social activity winner and runner up in diagnosis and treatment of has also been shown to their respective categories the condition. improve patients’ sense of at the Advancing Runners up for the well-being promoting their Healthcare Awards this innovation in recruitment rehabilitation and recovery. year. and careers development The winning team was award were allied For more information, or the country’s first clinic health professionals if you have items such as dedicated to treating vocal working within the books or features on local cord dysfunction (VCD), physiotherapy team. The history that you would be based at Heartlands. project, supported by the willing to donate, please With approximately Department of Health, contact Angela Butts, 20 per cent of the severe involved successfully volunteer service advisor, asthma patients seen at cutting the waiting time on (0121) 424 7379. the clinic being diagnosed of physiotherapy patients.

Heart&Soul Summer 2011 3 trust news Celebrate with Poorly children receive You+ musical boost

Patients on Heartlands children’s ward have received a generous donation of £25,000 to Help the healthy lifestyle Breastfeeding support fund the Hospital’s music shop in Chelmsley Wood and antenatal information, projects. Shopping Centre, known as sexual health advice, and a The Trust’s domestic You+, celebrate its second hearing aid service are also services supplier, G4S, have birthday this September. on offer. pledged to give £5,000 There will be a range of Come and join the each year for the next festivities on offer, from celebrations on Saturday five years and this year’s face painting, free health 3 September from 10am donation will be used to checks, smoothies and until 4pm. fund the newest music much more. project, known as Singing You+ is a one-stop shop Address: You+ Lifestyle Medicine. for health and well-being Shop, 1 Coppice Way, Singing Medicine is a where you can get all the Chelmsley Wood Shopping group of Ex-Cathedra support you need to eat Centre B37 5TS. vocal tutors, who will visit more healthily, manage the children’s ward twice your weight, become more Freephone: (0800) 015 a month to entertain active, stop smoking, cope 3265 or text ‘youplus’ and patients with musical with stress and get advice your message to 88020. games and to encourage on other health issues. them to have fun.

4 www.heartofengland.nhs.uk members & governors HEFT spotlight on... Forthcoming Hospital Trust Governors health seminars Trust members and the public are invited to attend: Kidney Disease 21 Sept 2011, 3p.m. Dr Temple What roles do our HEFT Get involved... Good Hope Hospital, Governors have? Governors help raise Education Centre awareness and act as Infectious Diseases The Governors represent ambassadors for the Trust. 11 Oct 2011, 5p.m. the views of Trust members They attend community Dr Ellis and help ensure the events including the Solihull Hospital, organisation carries out National Co-operative Education Centre its duties in line with NHS Congress and also help principles and values. They to recruit new members. Meet our Chief are not responsible for the Governors recently hosted a Executive and day-to-day management promotional stall at Acocks Chairman 17 Nov 2011, 3p.m. of the organisation. That is Green Carnival. Heartlands Hospital, a matter for the Board of Education Centre Directors, but the Governors Support and advice... are responsible for holding All members should be the Board to account. able to contact their local Governor which represents Governors’ their constituency. Trust What do Governors do? Consultative members are able to meet and discuss their views with In the know... Council their Governor. Governors have the Trust members and the opportunity to get to know general public are invited all about our organisation. How do I contact my to attend the Governors’ They recently visited Lyndon Trust Governor? General Consultative Place, where members Council meetings: of the outpatients team Please visit the work. After a tour of the 19 September 2011, membership website outpatients office, the 4:30pm, Heartlands at http://membership. Governors were then Education Centre heartofengland.nhs.uk to informed of all the services find out who your Governor 21 November 2011, provided there. is and how to contact them. 4:30pm, Heartlands Education Centre

Heart&Soul Summer 2011 5 trust news Help Marie Welcome Curie’s new to Good Hope’s new managing director hospice

Locals are being called upon to help raise the £7m needed for a new Marie Curie Hospice for the West Midlands. The new hospice will Sue Moore will commence in post as replace the existing one in managing director of Good Hope Hospital Solihull, which has provided from September 2011. excellent care for many years but now needs replacing. Sue was previously radiotherapy in 2003. The new hospice will divisional director From here Sue became a offer expanded services of operations at care group manager before in a modern, spacious Southampton University being appointed to the environment, including Hospital Trust, with divisional director post in single en-suite rooms with responsibility for regional 2007. direct access on to gardens trauma and orthopaedics, With particular interests for each patient. It will also neurosciences, and a proven track record be the base for the local cardiovascular and in clinical leadership, Marie Curie nursing service, thoracics. service change and quality which provides free care to Joining the NHS in 1989, of care for patients, Sue terminally ill people in their having qualified as both intends to be a visible, own homes. a therapy and diagnostic approachable and pro- radiographer, Sue worked active ambassador for For information on how in a variety of hospitals in Good Hope and is looking to get involved in the BIG the East Midlands before forward to relocating build appeal, call (0121) relocating to Hampshire with her family to Sutton 254 7848 or visit www. to become head of Coldfield. mariecurie.org.uk/bigbuild

6 www.heartofengland.nhs.uk trust news News Introducing from the Solihull managing director, Claire Molloy Claire Molloy joined the Trust This means all the people of NHSLA in the newly created post of Solihull, whichever hospital The aim of the NHS managing director for Solihull they receive care from. Litigation Authority Hospital at the beginning of “As the site lead for Solihull standards is to promote the May. She was previously chief Hospital as well as community safety of NHS patients and executive of Solihull NHS Care services, I will also be working staff and to implement the Trust. She says: with groups to ensure our highest possible standards “A major part of my role services are safe and caring of patient care. is to ensure the ‘Solihull’ and people receive a positive One of the ways this voice of staff, patients, public experience. is monitored is via an and partners is heard in the “A third key element to my assessment process to development of Trust strategy. role is supporting the bringing determine if the Trust together of community and is compliant with the hospital services. This is an standards set. exciting opportunity to develop If we succeed in passing healthcare for the people of the assessment process, Solihull and bring the hospital this will mean we receive into the community. We are assurance that we have forming a Partnership Board to robust risk management work with other organisations processes in place and that including Solihull Council, ultimately patients and staff which provides social care and are safer. other services important to In January 2012, the improving people’s well-being, Trust will be assessed by the and local GPs. NHSLA Litigation Authority “I will ensure the views of (NHSLA) against its risk Solihull people are represented management standards for on the Partnership Board. I acute Trusts. have already met with The Trust is currently representatives from Level 2 for the acute risk the Consultative management standards and Healthcare Council, we aim to be reassessed at an independent Level 2 in January 2012. Trust user group of patients, carers, For more information members and about the assessment Governors. Please process, contact the do call me on Trust NHSLA project (0121) 712 8568 if manager at patricia.roe@ you would like me heartofengland.nhs.uk to visit your group.”

Heart&Soul Summer 2011 7 Lisa Maxwell

Chatty blonde actress Lisa Langford and the late Lena had happened, all added to Maxwell has spent her Zavaroni. her turmoil. life entertaining, cracking By the age of 11 she had “It impacted on my life jokes and making people her first on-screen role and in a massive way. That’s not laugh. before long was starring to say I’m blaming anyone Yet that need to be in musicals, presenting for it, because that’s a futile liked is borne out of the children’s TV and appearing thing to do.” constant shame she felt on comedy shows, including For years, she chose not about being illegitimate, The Laughter to track down her father, a person whose family’s Show and Russ Abbot’s scared of opening up a can ‘dirty secret’ weighed Madhouse. of worms and upsetting her down on the talented Later in her career, she mother. star from her youth. spent three years in Los “I always thought I might Now 47, the actress who Angeles, contracted to find him but never really had starred as the resilient DI Paramount and narrowly that extra push I needed to Samantha Nixon in missing a part in the hit do something about it, until and is a regular on ITV1’s comedy show , but my daughter Beau asked , reflects that when the work didn’t come, why she didn’t have any so many of her problems she turned to the bottle and grandads. have been caused by the became bulimic. “I explained that my words ‘father unknown’ “It was all to do with a partner Paul’s father passed bore on her birth certificate. lack of confidence. I didn’t away, which was easy for her Maxwell’s mother, Val, was really feel loved and bulimia to take in. What she couldn’t just 22 when she became was a way of taking back understand was that I had a pregnant by a married control of my life.” dad who wasn’t dead - and man whose wife was also I’d never met him. It forced pregnant at the time. me to ask myself why.” He chose to stay with his “It was all to Going on what scant wife while Val returned to details she had - she knew her parents’ home, and the do with a lack of his name was Murphy and young Lisa was raised by the that he was in the print three of them on a housing confidence. I didn’t trade - she managed to find estate in ’s Elephant him online quickly but didn’t & Castle. really feel loved do anything for three years. “I don’t know if I can Finally, when Lisa did attribute everything that’s and bulimia was a decide to meet her father been painful to not having for the first time, they met in a father, but for most of way of taking back a hotel near his home. my life, the core essence “I couldn’t get over how of my personality has been control of my life.” much I look like him and I wanting people to like me. completely lost my voice. 45 “Parents are your years of questions, and I had foundation and because part Her personal and no voice. It was a shock. He of that was missing, I was professional ups and was very nice. slightly off balance in terms downs are detailed in her “There’s no point in me of security. I worked hard to autobiography Not That being angry or judgmental make myself popular.” Kinda Girl, but the shame at towards the way he chose A born entertainer, not having a father around, to live his life. The one thing Maxwell went to the Italia and the whispers and half- I think would ruin me was Conti Stage School, where truths from her mother, who if I harboured some kind of her peers included Bonnie didn’t explain properly what resentment for this man.

8 www.heartofengland.nhs.uk Lisa Maxwell

He’s only just come into my life. “Every time I see him I like him more and more. We’ve seen each other three times and spoken on the phone quite a lot.” Her partner, sculptor Paul Jessup, has been fantastic throughout and has created the stability she yearned for. They live with their daughter Beau, 11, in a Grade 2 listed 17th century house, set in seven acres in the Cotswolds. “I’m very different from the person I was in LA,” Maxwell reflects. “I’m less hard on myself, I feel secure in the fact that people I love feel the same way about me and I don’t validate myself though work, which I’d always done. “I now validate myself through the things which are important, like being a good mum and a good partner, being a good daughter to my mum.” “I love doing Loose Women because it enables me to be a mum, partner and working girl. My priorities are different now.” Lostand found an interview with Lisa Maxwell

Heart&Soul Summer 2011 9 trust news Staffordshire Stunner in aid Word of sepsis on the street…

The Trust’s engagement team works to reach the local community and help them make informed decisions about their health. Led by Simon Jarvis, the events, constituency and engagement team includes ward meetings. the Trust’s survey team, the membership office, patient It doesn’t stop there... information, the patient Alongside engaging with A trio of Good Hope advice and liaison service the community, it is vital clinicians have successfully (PALS) and complaints. the Trust gains feedback completed a gruelling One of the latest from our inpatients about 65 mile sponsored cycle developments for the their experiences. The ride, known as The engagement team is the engagement team set up Staffordshire Stunner, all collaboration of two of the Trust’s most front facing and run the ‘back to the in aid of sepsis. customer service teams – floor’ initiative where many Critical care consultants, PALS and complaints. By non-clinical staff spend time Ron Daniels and Julian bringing these together, the every month volunteering Hull, together with Mike team are able to provide on the wards. Phillips, anaesthetic strengthened, immediate By asking over 800 practitioner, cycled their support and guidance to patients each month a set of way across the county anyone with a question specific questions about our despite sweltering heat on or complaint about our services, the team is able to the day. services. monitor what our patients The team raised a They also provide are saying about us and total of more than £1000 health-related support and keep accurate records of in aid of the UK Sepsis advice to patients, visitors patient experience metrics. Trust. This is a new charity and the public through aiming to improve the the hospitals’ health If you’re a patient with understanding and care information centres. something to say, may it be of patients suffering the The communities of good or bad, we encourage consequences of sepsis. Sutton Coldfield, Solihull, your feedback and would The charity also offers Bordesley Green and the city encourage you to get in support to partners and centre are key focus areas touch. relatives of sepsis patients. for the engagement team, Email: simon.jarvis@ where they act as Hospital heartofengland.nhs.uk Visit www.sepsistrust.org representatives at local or contact the team on to find out more. meetings such as community (0121) 424 3322.

10 www.heartofengland.nhs.uk trust news Solihull’s community Friends’ dentists are special – fete it’s official success

Rain and showers didn’t deter the crowds as The Trust’s top community elderly, at clinics in Grove hundreds of Silhillians dentists have been Road, Solihull and Land attended the annual awarded specialist status Lane, Marston Green. Friends of Solihull Hospital summer fete. for their expertise in Clinical director of The Fete was opened providing dental care dental services, Penny by Mayor of Solihull, for people with complex Heyworth, said: “We Councillor, Irene disabilities. had to provide a large Chamberlain, and featured Four out of the nine portfolio of evidence to live entertainment from special care dental service’s the General Dental Council Birmingham Pipes and dentists based in Solihull showing the breadth of Drums, Stagecoach Dance were chosen to go on our work, both clinically Troupe, Harmony Band to the General Dental and within the wider field and Thornabbey Dog Council’s new specialist list of disability. It is great that Training. There was also for special care dentistry. we were chosen as this a tombola, cake and gift Penny Heyworth, Yogesh recognises the quality and stalls and lots of activities Bulsara, Geraldine Russell level of expertise we have for children. and Marcus Woof treat within the service.” The Friends of Solihull patients with additional The special care dental Hospital Association needs, including people service was one of the raise an average of with severe learning community services that £25,000 each year and are difficulties, complex transferred to HEFT from currently aiming to raise medical or psychiatric Solihull Care Trust on 1 £87,000 for a keyhole conditions and the frail April. surgery stack.

Heart&Soul Summer 2011 11 Health Profile Health profile

Adrian Brown, • Diabetes specialist weight • Heart disease management • High blood pressure dietitian at • Sleep apnoea Heartlands, discusses “Day to day problems can tackling include, back and joint pain, obesity and breathlessness and feeling weight loss. tired. “Obesity is “The cause and now a global fat and is defined in terms prevention of obesity is epidemic and of Body Mass Index (BMI) complex, much is still poorly has become which is a ratio of your understood and there are a major weight and height. no simple answers. public health “A desirable BMI is “The primary cause problem. The considered to be 18.5 - 25. of obesity is consuming prevalence A value above 25 is said to more calories compared of obesity be overweight and a value to those expended; others has trebled above 30 is classed as obese, are related to genetic, over the past over which the risk of death behavioural, psychological ten years and increases by approximately and environmental factors. if the trends 30 per cent. “Unfortunately there are continue, 36 per “Not only is the amount no ‘quick-fixes’ or ‘tricks’ cent of men and of fat important, but also to weight loss. It requires 28 per cent of where that fat is stored - a lot of determination women will be studies have shown that fat and for that person to obese in England stored around the stomach make permanent lifestyle, by 2015. puts you at greater risk dietary and physical activity “Obesity means of related diseases which changes to achieve their having an excessive include: goals. amount of body “There are several simple

12 www.heartofengland.nhs.uk Heart&Soul Summer 2011 13 Health Profile

Obesity and dieting

changes that people can • Park further away make that will help them from the supermarket lose weight. Eating three entrance. regular meals and avoiding • Get off the bus a stop snacks unless physically earlier. hungry, drinking between • Take the stairs instead of the lift. “there are no “Remember, there is no single solution that fits quick-fixes or all. Have a good look at your relationship with tricks to weight food and activity as well as your environment and loss, it requires make changes that are realistic and specific to a lot of your circumstances. “If you feel you would determination” like some help to achieve your weight loss and two and three litres of none lifestyle goals, contact your caffeinated fluid each day GP and ask to be referred to and having five portions of a dietitian within your local fruit and vegetables each area.” day will all help. “The Department of For more information Health recommends that we on obesity and a health do 30 minutes of physical lifestyle, please visit activity five times a week. www.bdaweightwise.com Try these ideas to increase or www.nhs.uk your daily activity:

Heart&Soul Summer 2011 13 trust news Eye screening investment Baby talk for diabetics at the NEC

More than 130,000 patients in the region are to benefit from a new state-of-the- art diagnosis screening machine. The £60,000 investment, known as an Ocular Coherence Tomography (OCT) machine, uses new technology to give more advanced imaging of the eye, providing simpler, more precise diagnosis. As the largest interlinked screening programme of its kind in England, Heartlands Our Trust midwives were Solihull birthing unit, the Diabetic Screening on hand to give expert Princess of Wales women’s Centre sees patients from advice to the thousands of unit and the midwife-led Birmingham, Solihull, Black women visiting the recent willow suite at Heartlands Country, Walsall, Dudley Baby Show at the National and Good Hope’s and Sandwell. Exhibition Centre. maternity unit were joined A steady stream of by community midwives, For more information, women took advantage consultant obstetrician contact the new helpline of the offer to ‘meet the Mike Wyldes, head of on (0333) 456 7887, 8am- midwives’ over the three midwifery, Joy Payne, 6pm Mon-Fri and 9am- days with a wide range of breastfeeding advisors and 5pm Sat. Alternatively queries and concerns. other specialists. email bhs-tr.retinal- The midwives from [email protected]

14 www.heartofengland.nhs.uk introducing ‘Paw’-ly patients’ Want to stand out from the crowd but don’t want to puppy love pay design agency prices!? Want intelligent creativity, bold communication and exciting concepts with reassuring professionalism? With competitive prices where your money goes into the NHS? Medical Illustration is a well established design service based in Heartlands Hospital.

Our award winning design team have a wealth of talent with outstanding resources at their fingertips, producing innovative graphics for all needs, including branding, posters, exhibitions, annual reports, brochures, marketing literature, and any other form of visual communication.

Our family of talent not only includes graphic designers, but photographers, multimedia designers and web developers. But The stroke ward at Good specially trained pets don’t take our word for it, the proof Hope has received a such as Mollie has been is in the pudding so give us a call visit from a special furry shown to be therapeutic today on 0121 424 3435 or email [email protected] for a friend. for stroke patients and quote or just a simple chat on what Mollie, a husky, and her to aid their recovery. requirements you may have and we owner, Terry Farren, have By encouraging social will be happy to help you. been visiting patients on interaction, spending the stroke rehabilitation time with a pet provides unit on Wednesdays as patients with an added part of the national Pets sense of confidence and as Therapy (PAT) charity encourages the use of scheme. their affected muscles Spending time with and limbs. www.graphicshub.co.uk

Heart&Soul Summer 2011 15 Trust news

Remember to visit the Trust communications website Medic-Care at www.heartofengland- communications.nhs.uk to find out the latest Trust news and announcements going out Letter to press. Alternately follow us on twitter... from a member... The Trust has www.twitter.com/ “As a member of the heartofengland teamed up with discounts NHS, I was very pleased company Medic-Care to offer and impressed by the discounts at a range of local If you would like businesses from cafes, pubs service I received when I gave birth to my first any information and restaurants to beauty salons and hairdressers to baby last October at in large print, Heart of England staff and Heartlands maternity. Braille, on an audio members of the Trust. I had my baby in the Discounts are available willow suite and the staff tape or in another through the Medic-Care there were amazing and language please gold card which can be made my experience one call (0121) 424 1218 obtained from Sandra White, that I will never forget. I membership manager. was then transferred to the maple ward where Calling all members! again my treatment was You can contact Sandra White, exceptional. membership manager, Interactive “I had heard many if someone you know wants to become members’ website horror stories about a member, if your Heartlands and was a little contact details have nervous prior to going changed or if you no there. However it was longer wish to be a member. brilliant. I couldn’t have had a better experience T: (0121) 424 1218 anywhere else. The staff, W: membership.heartofengland.nhs.uk from the brilliant midwives E: [email protected] to the cleaning and Please also note our address: Don’t forget to log on to catering and ward staff, Membership Office, the new and interactive were all great - even the Ground floor, Stratford HEFT membership security man where they House,Birmingham Heartlands website – set up just for issue the parking tickets. Hospital, Bordesley Green you to keep you up to “I’m a happy customer East, B9 5SS date with membership and thought i should news. Visit membership. let someone know.” heartofengland.nhs.uk , communications medical illustration to find out more… R. Sharif Alum Rock

16 www.heartofengland.nhs.uk