DStv-i Overview DStv-i Objectives

Establish a common currency across the DStv platform, channels and advertisers

Robust sample sizes at an individual channel level

Credible, reliable audience

Facilitate the development of a new sales model

Complement the TAMS panel

Measurement of time shifted viewing, Video on Demand (VOD) and mobile How DStv-i will be used as a common currency

The Multichoice platform: Assist in channel acquisition decisions

Used to performance manage the channels

Determine subscriber needs and preferences

Identify hardware and software requirements

Channel suppliers, schedulers and content producers: To determine scheduling and repeat patterns Assist with content and production decisions Provide audience share and competitive analysis

Advertisers and Agencies: To provide greater accountability Allow for guaranteed audience trading Credible ratings and precise targeting would lead to increased efficiency and reduced risk Flow of Return Path Data in South Africa

Local Infosys installation in South Africa Recruitment of representative Data also available to end users through panel via Call Centre 3rd Party software suppliers: Telmar, Personal demos captured Arianna & TechEdge Collection of household diary data

Data to Kantar Media UK for processing Diary data is matched with STB data Decoders and modems installed Capping algorithm is applied Household activated on server PIV algorithm is applied to get to personal viewing Data is weighted to population and personal STB polled daily via viewing TVR’s are released mobile MTN network How does the Algorithm work?

Process Two

Process One Personal Viewing Data

Who is watching

Is the TV on or off?

Set top box data DStv-i Capping Algorithms

Progressive Capping is employed to account for the occasions where the decoder has been left on but the viewing session has ended Two stages are employed: Determine which sessions are going to be capped By how much the session will be capped

Dynamic (un)capping is deployed in TNS RPD services to cope with programmes greater than one hour where viewing would typically be capped but genuine viewing continues to the end of the programme. For example, soccer and cricket matches, big events like the royal wedding, Idols final etc. Key differences between Meters and RPD

People Meters Return Path Data (RPD)

8.1 million individuals on 31 Jan-11 9.4 million individuals on 31 Jan-11 Based on 1,200 household members Based on 4,000 household members Universe updated twice a year Universe updated monthly

Includes Guests and Domestic Helpers viewing Excludes Guests and domestic helpers viewing Drops viewing by approximately 10-15% Measures analogue and digital viewing Measures only the TV’s connected to the DStv satellite – No analogue viewing Panel composition differs: representative of the Panel composition differs: representative of the population subscriber base Requires panel interaction and active management Passive, non-intrusive panel

DStv sample sizes problematic More robust sample size • TAMS: 8.1 million DStv individuals (1 June 2011) • Based on 1,272 household members (Sample of 391 households) • Gets updated twice a year

DStv-i : 10 million individuals (1 June 2011) • Based on 5,112 household members (Sample of 1,558 households) • Gets updated once a month

DStv-i measures only those TV’s connected to the DStv satellite: • Less analogue viewing

DStv-i excludes Guests: • Drops viewing by 5-10% The DStv-i Panel

The DStv-i panel consists of approximately 3,000 installed Single and Xtra View households with a minimum daily reporting sample of 1,500

It is currently being expanded to include additional SV and XV homes as well as an SD PVR sample base with the aim of reaching a daily reporting sample of 2,000 by the end of 2011

The universe is made up of Compact and Premium paying subscribers living in South Africa and is currently being expanded to represent all bouquets

SD PVR data is anticipated to be available by Q3 2011. At this stage Video on Demand (VOD) data will be excluded Channels available on DStv-i – by Genre

Entertainment & Movies Sport Lifestyle & Culture News & Commerce Indian Africa Magic ESPN BBC Lifestyle Al Jazeera B4U Movies Africa Magic Plus ESPN Classic Fashion TV BBC World News Saffron TV BBC Entertainment Supersport 1 Food Network Bloomberg Set Asia Discovery Channel Supersport 2 Home Channel CCTV News SET MAX E! Entertainment Supersport 3 The Style Network CNBC Africa Sun TV e.tv Supersport 4 Travel Channel CNN Zee Television Events 1 Supersport 5 e News Events 2 Supersport 6 Music Euro News Specialist kykNet Supersport 7 AfroMusic NDTV 3SAT Magic World Supersport Blitz Channel O Parliamentary Service ARD M-Net Supersport Maximo DStv Audio (DMX) Russia Today BVN TV M-Net Action Telly Track MK Sky News CCTV 4 M-Net Movies 1 MTV Summit News Deutsche Welle (DW) M-Net Movies 2 Documentary MTV Base ERT Sat / ERT World M-Net Series Animal Planet One Gospel Religion ProSieben M-Net Stars BBC Knowledge Trace TV Islam Rai International Mzanzi Magic Crime & Investigation VH1 Rhema TV RTL SABC 1 Discovery World TBN RTP International SABC 2 History Channel Children SAT 1 SABC 3 Ignition Boomerang DStv Touch SIC International Sony Entertainment Nat Geo Wild Cartoon Network Weather 24 TV Globo Sony Max National Geographic CBeebies Supersport Select TV5 Monde Afrique Soweto TV Disney Channel TCM Disney Junior Universal Channel Disney XD In process of being broken out VUZU KidsCo Zone Reality Koowee Channels currently available Mindset Learn Nickelodeon Channels grouped into ‘Other’ Exclusion dates on DStv-i

• Please note that even though data is available for the following dates, it would be advisable to exclude them from your source periods. Due to technical issues beyond our control, the reporting sample, reach and TVR levels dropped to below our tolerance levels :

2010 2011 • 10th May • 5th Jan • 1st June • 19th July •28th October •28th November Access to DStv-i data

DStv-i data will be freely available to existing users of Telmar, Arianna and TechEdge. Data will be sent to Telmar and Arianna on a daily basis, around 2 days after broadcast. No data integration between DStv-i and TAMS; will be clearly seen as 2 separate databases. The same programme event data will be used (TV Events). Panels (TAMS and DStv-i) will be clearly labeled. The DStv-i systems developed by Telmar and Arianna allow for viewing data, planning and post campaigning on the DStv platform. At initial stage only commercial channels represented by DStv Media Sales were broken out. Rest of channels were labeled as ‘Other’ with only globular data available. Subsequently, additional channels have subscribed to the DStv-i data and are available for selection from the following dates: From 3 January 2011: Disney Channel, CNBC Africa, Food Network and Zone Reality From 21 February 2011: SonyMax, MTV, MTV Base, VH1, Nickelodeon, CBeebies From 4 April 2011: eNews Any channel on the MultiChoice bouquet could subscribe to the data for a monthly fee. Their data would then be broken out for all users to access. DStv-i on Transmit Transmit: Entry Point

First select the required panel from the drop down

NOTE: The data available for selection in the source period will change. DStv-i data is available from the 4th of January 2010 Transmit: Guidelines

If you select “Broadcaster Guidelines” under the Help menu, you will see guidelines for DStv-i Transmit: Audiences

NOTE: Coding of non standard targets functions in the usual way. • Due to data from the latest DStv-i questionnaire being introduced, Income and Language are now broken into two sections; UP TO 31/01/11 and FROM 31/01/11. Please note that a source period overlapping these periods will result in an operational error. • The top income level in ‘up to 31/01/11’ was R20,000 while the top level in ‘from 31/01/11’ is R65,000+ • Inc nnnn-nnnn can only utilise the breakdown in Income Detailed e.g. Inc R13,000-15,000 cannot be selected as an audience. • There are no LSM’s. Kantar/TNS has developed a Wealth/Behaviour Indicator which will be available on Telmar DStv-i soon. The DStv-i Wealth Indicator

As part of the recruitment process panelists completed the LSM questions. As DStv-i is one of the LSM questions the resultant data was skewed. Further discussion surrounding limitations of LSM as an indicator of Wealth at the top end resulted in developing a DStv-i specific behaviour indicator to complement LSM.

Wealth Indicator A behavioural measure correlated to Wealth and LSM Based on BEHAVIOUR and LIFE CHOICES as well as products

It consists of four categories, Bronze, Silver, Gold and Platinum, with an upper and lower segment within each category

Planned for Q3/Q4 2011 Transmit: Audiences continued

• Languages are also broken into two sections. ‘Language before 31/01/11’ reflected all instances of a language (main and secondary). ‘Language from 31/01/11’ reflects main language only and have a lot of ‘Other Languages’ broken out separately. In a few months the section of all instances of a language spoken will be added to the data again. The planner could then select either main language or Language spoken. • ‘Community Size’ and’ Children in Home’ as audiences were requested by the Media Industry and introduced into the data from 3 January 2011 onwards . Transmit - Programmes

NOTE: • Only digital stations are available on the DStv-i panel. The channels listed here in the station list and selection columns are currently available on DStv-i. • All other channels are grouped together in the option “Other”. That includes digital viewing for SABC and e.TV • Initially only channels commercially represented by DStv Media Sales were broken out but we’ve subsequently broken out additional channels who now subscribe to our data. Transmit - Programmes

Option to switch between analogue and digital not available anymore

NOTE: • The data items: Thousands and Cost per Thousand still to be released on Transmit Transmit - Programmes

When switching between panels you will be asked if you wish to continue… Select “YES”

NOTE: • The channels and targets available for selection could be different between panels. You would get an alert message. Transmit - Programmes

NOTE: • On the TAMS panel the terrestrial channels will be available for inclusion in the plan. A Planning process for multiple panels

NOTE: Rating data is exclusive to each panel. Although the 1. selected spots will carry across panels, the data is never merged. Select the When you are in the DStv-i panel DStv-i panel you will see DStv-i ratings for 6. digital channels. When you are Plan on 2. in the TAMS panel you will see terrestrial TAMS ratings. Select dates , channels and run R&F for audiences and combined channels results

5. 3. Add Plan on digital additional channels and audiences and run R&F for channels as digital results required 4. Go back to the Analysis tab and switch panels to TAMS Transmit 360

First select the required panel from the list

NOTE: Information displayed in the Patronage and Channel Share graphs will change depending on which panel is selected Transmit 360

NOTE: • The data available for selection in the source period will change. DStv-i data is available from the 4th of January 2010. • The DStv-i data will be released daily; there would be a 2-3 day lag before data is available on Telmar Transmit 360

Select target audience; same list as that on Transmit Transmit 360

NOTE: • Only digital stations are available on the DStv-i panel • The digital viewing of SABC1, 2, 3 and eTV are grouped together with other “non released” channels in the option “Other” Transmit 360

PLEASE NOTE: • The side tabs don’t reflect DStv-i specific information when a user is working in the DStv-i module. Same information across TAMS and DStv-i panels. Transmit 360

NOTE: • The channels can be grouped by “Genre, Bouquet, etc” Please note that the genres are not from the MultiChoice/ DStv-i classification but due to technical reasons reflect Telmar’s classifications. • Channels can also be sorted in order of Patronage or Weekly Reach within each group For queries relating to DStv-i data, please contact:

Annelie Hattingh (DStv Media Sales, Strategy & Research) – Tel 011 329 5050 [email protected]

or Trish Chinembiri (DStv Media Sales, Strategy & Research) – Tel 011 329 5025 [email protected]

For Telmar related issues please contact the Telmar helpdesk: Tel: 011-804 4489

Thank You