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SPRING 2006 EMPLOYEE NEWSLETTER INSIDE YOUR NEWSLETTER C.E.O.’s Message ............................................... 2 SERVICE PLUS & Company Awards............. 2 Anniversary Awards Update.............................. 3 The Fairmont Files............................................. 6 About Kingdom Hotels International One of Fairmont’s long-time strategic partners, Kingdom is owned by a trust for the benefit of HRH Prince Alwaleed bin Talal bin Abdulaziz Alsaud and his family. any unforgettable destinations – and many To facilitate the integration of the Fairmont and HRH Prince Alwaleed and related trusts and Mexceptional Colleagues – have joined to Raffles brands, task forces representing both other entities have made significant investments create the new, global family of which Fairmont organizations are in place. “The teams have been in hotel ventures, as well as many other sectors Hotels & Resorts is now a part. addressing issues relating to such things as the new including banking and media. Company’s brand strategy, organizational structure, th On April 18 , shareholders approved the and technology systems,” explains Chris Cahill, About Colony Capital acquisition of Fairmont by an entity owned by President & C.O.O. When the transaction officially A private, Kingdom Hotels International and Colony Capital closes in mid-May, the task forces will roll out their international (see sidebar, right). The transaction maximizes plans… and a world of energizing career and travel investment value for our shareholders and, at the same time, opportunities for our Colleagues will become a company, Colony has injected some $20 billion into more than creates unprecedented opportunities for our reality! Company to grow and globalize. 8,000 assets, with a focus on real estate and During the upcoming Celebration Week in early operating companies. “By combining the Raffles and Swissôtel June, Fairmont will unveil an expanded, cross- Colony, which was portfolios with those of Delta and our own, brand Destinations Travel Program, as well as a founded in 1991 by Fairmont will become a truly global hotel company, cross-brand Pathfinder career opportunities transfer Thomas J. Barrack Jr. (its Chairman and C.E.O.), with 120 destinations in 23 countries,” says Bill program. Celebration Week All-Colleague Fatt, C.E.O. “We will continue to be focused on owns Raffles Hotels & gatherings will also communicate more information Resorts, which is hotel management, with a Corporate Office in about the four brands, business strategy, and the Toronto, Canada. The Delta brand will also be headquartered in new Company. Singapore. based in Toronto while Swissôtel will continue to operate from Zurich, and Raffles from Singapore. “Through all our years of operations, Fairmont has The day-to-day operations of our hotels and resorts embraced change,” says Chris Cahill. “What has will not change. At the same time, we gain the remained consistent is the dedication our additional support of two global shareholders who, Colleagues bring to their hotels and to delivering like our Colleagues and Leaders around the world, our Mission, Promise and Values. And as we enter will champion our continued growth and success.” this new phase, that dedication and our Fairmont culture is as strong as ever.” Fairmont. Raffles. Swissôtel. Delta. Our journey begins! SWISSÔTEL KRASNYE HOLMY MOSCOW RAFFLES L’ERMITAGE BEVERLY HILLS RAFFLES HOTEL SINGAPORE SWISSÔTEL BEIJING HONG KONG MACAU CENTRE SWISSÔTEL BERLIN THE FAIRMONT BANFF SPRINGS THE FAIRMONT ACAPULCO PRINCESS DELTA WHISTLER VILLAGE SUITES RAFFLES RESORT CANOUAN ISLAND OUR SERVICE PLUS & COMPANY AWARDS C.E.O.’s Message t The Fairmont Vancouver Airport, David In 1999, Canadian Pacific Hotels & Resorts acquired AWong, Executive Sous Chef, is well-regarded Fairmont Hotels and the two legendary companies as a team player: “He consistently shows support combined to create the largest luxury hotel for each member of the hotel team – in every management company in North America. Today, position – and supports their daily efforts,” reads Fairmont Hotels & Resorts is once again poised for a his nomination write-up. new chapter of growth and achievement. “I believe that one of the most fundamental Now part of a global hotel portfolio that includes elements of leadership is ‘compassion.’” says the Raffles and Swissôtel brands, Fairmont Hotels & David. “In order to turn moments into memories for our guests, we must first find what makes us Resorts will continue to pursue its business strategy A F THE YE R passionate about our work.” In this way, David with the additional support of two owners, Kingdom AR O pton ST utham aims to motivate and inspire his team by growing Hotels International and Colony Capital. This presents ANY nt So COMP irmo their strengths and understanding what is a strong platform from which to grow our brand and e Fa Th Catherine Smith important to them. He possesses, as one become a truly global unrivaled presence. For our BravoGram writer puts it, “selfless dedication to Colleagues, it also provides unprecedented career “I was stunned, shocked, ecstatic, elated!” says Catherine of her developing a great future.” opportunities within a new, worldwide family of Company Star of the Year win. Pictured with our Star is Norm Mastalir, Managing Director, Bermuda, and General Manager. luxury hotel companies. As our 2005 Company In a January 30th press release regarding the Leader of the Year, we or Catherine Smith, Human Resources proposed acquisition, HRH Prince Alwaleed bin Talal celebrate your great future, F Administrator, The Fairmont Southampton, David! bin Abdulaziz Alsaud of Kingdom Hotels stated, each workday is an opportunity. After over 30 “Fairmont’s success is clearly attributable to the years at the hotel, she has made many friends… dedication and professionalism of its management and and even more memories. employees.” Our 26,000+ Colleagues, and the “A friendly face can make a difference to engaging service they champion, will continue to be someone's day,” says Catherine – and that’s the our Company’s greatest asset as we move forward in face she puts forward to all. Says a Colleague: this exciting new venture. “She will look for opportunities to provide Many individual successes in the workplace result engaging service, no matter where she is in the hotel.” Guests appreciate her warm and friendly in our Company’s collective success, and we recognize welcome, and Colleagues are amazed at her talent and celebrate them with Fairmont’s annual SERVICE to remember every one of their names! THE YEAR PLUS and Company Awards Program. Our winners Catherine’s philosophy for workplace success R OF ADE ver Airport represent outstanding accomplishments in service is one that she borrows from James Lane Allen, LE ncou ANY nt Va delivery, innovation, environmental stewardship, sales, a 19th Century author: “Work joyfully, and COMP rmo e Fai d Wong and safety. Their dedication also reflects the strong peacefully, knowing that right thoughts and right Th Davi culture of pride and achievement that our entire efforts will inevitably bring about right results.” Fairmont family shares. Congratulations to all our Congratulations, Catherine, on earning the 2005 “Total shock,” followed by “total joy,” is how our Company Leader of the Year describes his response to the announcement.i David is 2005 Award winners! Company Star of the Year honor! pictured here with Judy Adams, General Manager. As “our journey begins” under the ownership of Kingdom Hotels and Colony Capital, Fairmont Hotels team effort propelled The Fairmont Orchid, Hawaii, to exceptional results in 2005! Some highlights & Resorts is accompanied by a truly exceptional Ainclude: Richey International Service Standards score of 84.8%; J.D. Power Guest Satisfaction rating of workforce. Thank you for the invaluable contribution 4.11 (4.43 for Meeting Planners); and market share growth from 97.8% in 2004 to 110.7% in 2005. that you continue to make to our success and our In addition, the hotel’s EBITDA almost doubled in 2005 to $10.598 million! mission to turn moments into memories for our guests. The incredible Colleagues behind the hotel’s success reported an Employee Engagement Index of 75%, which is above our Company’s average. “Ua pono kakou - we have succeeded together!” says Ian Pullan, General Manager. “Our performance in 2005 truly reflects the commitment and pride that all of our hotel Colleagues share.” Our Fairmont family celebrates the success of The Fairmont Orchid, Hawaii…. Bravo! EAR THE Y OF id, Hawaii TEL Orch HO ont airm The F Presenting… our 2005 Hotel of the Year and the people behind her success. Congratulations to the team of The Fairmont Orchid, Hawaii! 2 Continued on pages 4 & 5... Recognize Energize FAIRMONT’S ANNIVERSARY& AWARDS PROGRAM Colleagues receive a lapel pin beginning at three years of service. The three-year pin is silver and the five-year pin, gold. The ten-year pin features a ruby; the 15-year, an emerald; and 20+ years, a diamond (pictured). ur Anniversary Awards Program is an integral Office Toronto. “Last fall, we introduced online access Over 4,000 Fairmont Colleagues worldwide received Opart of Fairmont’s Human Resources philosophy to the Anniversary Awards Program through an Anniversary Award in 2005… and they had quite a to “select, lead, train, and recognize.” As a Company, www.myfairmont.com so that recipients can browse variety to choose from! “Our Colleagues have told us that we recognize long service during annual

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