Spring 2006 E M P L O Y

SPRING 2006 EMPLOYEE

NEWSLETTER

INSIDE YOUR NEWSLETTER C.E.O.’s Message ...... 2 SERVICE PLUS & Company Awards...... 2 Anniversary Awards Update...... 3 The Fairmont Files...... 6

About Kingdom Hotels International One of Fairmont’s long-time strategic partners, Kingdom is owned by a trust for the benefit of HRH Prince Alwaleed bin Talal bin Abdulaziz Alsaud and his family. any unforgettable destinations – and many To facilitate the integration of the Fairmont and HRH Prince Alwaleed and related trusts and Mexceptional Colleagues – have joined to Raffles brands, task forces representing both other entities have made significant investments create the new, global family of which Fairmont organizations are in place. “The teams have been in hotel ventures, as well as many other sectors Hotels & Resorts is now a part. addressing issues relating to such things as the new including banking and media. Company’s brand strategy, organizational structure, th On April 18 , shareholders approved the and technology systems,” explains Chris Cahill, About Colony Capital acquisition of Fairmont by an entity owned by President & C.O.O. When the transaction officially A private, Kingdom Hotels International and Colony Capital closes in mid-May, the task forces will roll out their international (see sidebar, right). The transaction maximizes plans… and a world of energizing career and travel investment value for our shareholders and, at the same time, opportunities for our Colleagues will become a company, Colony has injected some $20 billion into more than creates unprecedented opportunities for our reality! Company to grow and globalize. 8,000 assets, with a focus on real estate and During the upcoming Celebration Week in early operating companies. “By combining the Raffles and Swissôtel June, Fairmont will unveil an expanded, cross- Colony, which was portfolios with those of Delta and our own, brand Destinations Travel Program, as well as a founded in 1991 by Fairmont will become a truly global hotel company, cross-brand Pathfinder career opportunities transfer Thomas J. Barrack Jr. (its Chairman and C.E.O.), with 120 destinations in 23 countries,” says Bill program. Celebration Week All-Colleague Fatt, C.E.O. “We will continue to be focused on owns Raffles Hotels & gatherings will also communicate more information Resorts, which is hotel management, with a Corporate Office in about the four brands, business strategy, and the Toronto, Canada. The Delta brand will also be headquartered in new Company. Singapore. based in Toronto while Swissôtel will continue to operate from Zurich, and Raffles from Singapore. “Through all our years of operations, Fairmont has The day-to-day operations of our hotels and resorts embraced change,” says Chris Cahill. “What has will not change. At the same time, we gain the remained consistent is the dedication our additional support of two global shareholders who, Colleagues bring to their hotels and to delivering like our Colleagues and Leaders around the world, our Mission, Promise and Values. And as we enter will champion our continued growth and success.” this new phase, that dedication and our Fairmont culture is as strong as ever.”

Fairmont. Raffles. Swissôtel. Delta. Our journey begins! SWISSÔTEL KRASNYE HOLMY MOSCOW

RAFFLES L’ERMITAGE BEVERLY HILLS

RAFFLES HOTEL SINGAPORE SWISSÔTEL BEIJING HONG KONG MACAU CENTRE SWISSÔTEL BERLIN

THE FAIRMONT BANFF SPRINGS THE FAIRMONT ACAPULCO PRINCESS DELTA WHISTLER VILLAGE SUITES RAFFLES RESORT CANOUAN ISLAND OUR SERVICE PLUS & COMPANY AWARDS

C.E.O.’s Message t The Fairmont Vancouver Airport, David In 1999, Canadian Pacific Hotels & Resorts acquired AWong, Executive Sous Chef, is well-regarded Fairmont Hotels and the two legendary companies as a team player: “He consistently shows support combined to create the largest luxury hotel for each member of the hotel team – in every management company in North America. Today, position – and supports their daily efforts,” reads Fairmont Hotels & Resorts is once again poised for a his nomination write-up. new chapter of growth and achievement. “I believe that one of the most fundamental Now part of a global hotel portfolio that includes elements of leadership is ‘compassion.’” says the Raffles and Swissôtel brands, Fairmont Hotels & David. “In order to turn moments into memories for our guests, we must first find what makes us Resorts will continue to pursue its business strategy A F THE YE R passionate about our work.” In this way, David with the additional support of two owners, Kingdom AR O pton ST utham aims to motivate and inspire his team by growing Hotels International and Colony Capital. This presents ANY nt So COMP irmo their strengths and understanding what is a strong platform from which to grow our brand and e Fa Th Catherine Smith important to them. He possesses, as one become a truly global unrivaled presence. For our BravoGram writer puts it, “selfless dedication to Colleagues, it also provides unprecedented career “I was stunned, shocked, ecstatic, elated!” says Catherine of her developing a great future.” opportunities within a new, worldwide family of Company Star of the Year win. Pictured with our Star is Norm Mastalir, Managing Director, Bermuda, and General Manager. luxury hotel companies. As our 2005 Company In a January 30th press release regarding the Leader of the Year, we or Catherine Smith, Human Resources proposed acquisition, HRH Prince Alwaleed bin Talal celebrate your great future, F Administrator, The Fairmont Southampton, David! bin Abdulaziz Alsaud of Kingdom Hotels stated, each workday is an opportunity. After over 30 “Fairmont’s success is clearly attributable to the years at the hotel, she has made many friends… dedication and professionalism of its management and and even more memories. employees.” Our 26,000+ Colleagues, and the “A friendly face can make a difference to engaging service they champion, will continue to be someone's day,” says Catherine – and that’s the our Company’s greatest asset as we move forward in face she puts forward to all. Says a Colleague: this exciting new venture. “She will look for opportunities to provide Many individual successes in the workplace result engaging service, no matter where she is in the hotel.” Guests appreciate her warm and friendly in our Company’s collective success, and we recognize welcome, and Colleagues are amazed at her talent and celebrate them with Fairmont’s annual SERVICE to remember every one of their names! THE YEAR PLUS and Company Awards Program. Our winners Catherine’s philosophy for workplace success R OF ADE ver Airport represent outstanding accomplishments in service is one that she borrows from James Lane Allen, LE ncou ANY nt Va delivery, innovation, environmental stewardship, sales, a 19th Century author: “Work joyfully, and COMP rmo e Fai d Wong and safety. Their dedication also reflects the strong peacefully, knowing that right thoughts and right Th Davi culture of pride and achievement that our entire efforts will inevitably bring about right results.” Fairmont family shares. Congratulations to all our Congratulations, Catherine, on earning the 2005 “Total shock,” followed by “total joy,” is how our Company Leader of the Year describes his response to the announcement.i David is 2005 Award winners! Company Star of the Year honor! pictured here with Judy Adams, General Manager. As “our journey begins” under the ownership of Kingdom Hotels and Colony Capital, Fairmont Hotels team effort propelled The Fairmont Orchid, Hawaii, to exceptional results in 2005! Some highlights & Resorts is accompanied by a truly exceptional Ainclude: Richey International Service Standards score of 84.8%; J.D. Power Guest Satisfaction rating of workforce. Thank you for the invaluable contribution 4.11 (4.43 for Meeting Planners); and market share growth from 97.8% in 2004 to 110.7% in 2005. that you continue to make to our success and our In addition, the hotel’s EBITDA almost doubled in 2005 to $10.598 million! mission to turn moments into memories for our guests. The incredible Colleagues behind the hotel’s success reported an Employee Engagement Index of 75%, which is above our Company’s average. “Ua pono kakou - we have succeeded together!” says Ian Pullan, General Manager. “Our performance in 2005 truly reflects the commitment and pride that all of our hotel Colleagues share.” Our Fairmont family celebrates the success of The Fairmont Orchid, Hawaii…. Bravo!

EAR THE Y OF id, Hawaii TEL Orch HO ont airm The F

Presenting… our 2005 Hotel of the Year and the people behind her success. Congratulations to the team of The Fairmont Orchid, Hawaii!

2 Continued on pages 4 & 5... Recognize Energize FAIRMONT’S ANNIVERSARY& AWARDS PROGRAM Colleagues receive a lapel pin beginning at three years of service. The three-year pin is silver and the five-year pin, gold. The ten-year pin features a ruby; the 15-year, an emerald; and 20+ years, a diamond (pictured).

ur Anniversary Awards Program is an integral Office Toronto. “Last fall, we introduced online access Over 4,000 Fairmont Colleagues worldwide received Opart of Fairmont’s Human Resources philosophy to the Anniversary Awards Program through an Anniversary Award in 2005… and they had quite a to “select, lead, train, and recognize.” As a Company, www.myfairmont.com so that recipients can browse variety to choose from! “Our Colleagues have told us that we recognize long service during annual galas and and select the rewards available to them.” they want rewards that are relevant to their lifestyle,” reward recipients with a variety of exciting gifts, based For Colleagues without access to the Internet, Peter says. “Some of our most popular choices last year on length of tenure. Today’s Anniversary Awards our Anniversary Awards supplier offers on-demand were bicycles, globes, and digital cameras.” Program is newly enhanced to offer a broader range of printing of personalized reward brochures. These custom Whether you’re celebrating a Service Milestone this exciting rewards and a variety of ways to review them! brochures reflect the rewards available to a specific year, next year, or three years from now, enjoy our “In the past, program rewards were showcased in Colleague, based on his or her service milestone. In enhanced Anniversary Awards Program! We hope the brochures that rapidly became out-of-date,” explains addition, recipients may place their reward order over rewards are as meaningful to you as your continued Peter Ciccia, Supervisor, Human Resources, Corporate the phone by calling (888) 750-2333. service is to Fairmont Hotels & Resorts. Decisions, decisions... Remember that song by The Lovin’ Spoonful? If not, it goes like this: Did you ever have to Everybody Sells! make up your mind/ Pick up on one and leave the other behind? Here are the choices that The Tip Us Off Sales Referral Program some of Fairmont’s latest Anniversary Awards recipients made…

James “Jimmy” Walker, Front Desk Agent, The Fairmont San Francisco First Day of Service: January 20th, 1976 On his career with Fairmont: “It’s been fun. I’ve loved it. For the past 15 years, I’ve worked the evening shift, 3pm to 11pm. Guests are checking in and I have a chance to really greet them and spend a little time with them – introduce myself and the hotel.” On his choice of the Evolution Crystal Vase: “I just preferred it to anything else. We’re re-doing the back office here, and it will be a beautiful appointment. It’s going to be my gift to my Colleagues.”

Lori Pitts, Assistant to the Hotel Manager, The Fairmont Banff Springs First Day of Service: January 31, 1995 Jason Saygnavong, Senior Banquet Service Attendant, The Fairmont Winnipeg, is one of our most recent Tip Us Off success stories. Jason On her career with Fairmont: “I have learned so much and love earned a CAN$1,299 bonus for referring a phenomenal 273 room coming to work. Whenever someone asks me what I love, my nights through the program. He is pictured here with Jim answer is always the same: the people (Colleagues and Guests).” McEachern, Director, Sales & Marketing. On her choice of the Sterling Silver and Blue Topaz Ring: “I wanted Fairmont’s Tip Us Off Sales Referral Program invites something that I would look at years later and remember my times at The all Colleagues to act as sales ambassadors for our Fairmont Banff Springs. I must say, ordering online was nice and easy!” Company. It’s an exciting – and rewarding! – opportunity, because your successful sales leads for Fairmont earn monetary rewards for you! Alan Hughes, Head Landscaper & Horticulturalist, The Fairmont Hamilton Princess If you have a sales lead for group bookings of ten First Day of Service: August 10, 1975 or more guestrooms, or for a private Food & Beverage On Fairmont as an employer: “I think they take care of their people. We’ve really function, our Sales teams Company-wide invite you to got a family atmosphere here, with lots of interaction between co-workers, Tip Us Off! Simply complete a Tip Us Off referral and lots of good benefits and programs.” form (available in your hotel Sales department), or On his choice of the Samsonite Luggage Set: “I love to ski, and that particular visit www.myfairmont.com/portal/Departments/ set has wheels, which is a great advantage when you’re carrying boots and human_resources/Content/forms/forms.asp other gear around! It’s a great gift and it has already been to Colorado for more details. and back with me.” AWARDS And the winner is… Fairmont Hotels & Resorts! Our Company proudly accepted an impressive number of industry “Oscars” over the last year, including:

Condé Nast Traveler 2006 Gold List GALORE! Global Finance World’s Best Business Hotels 2005 21 properties recognized, including The Fairmont Chateau The Savoy voted “Best Hotel, London” Whistler (Best Activities, The Americas – 1st Overall) and Canada's Top 100 Employers Fairmont Le Château Frontenac (Best Location, The (as featured in Maclean’s magazine) Americas – 3rd Overall). Fairmont was the only hotel company included in the 2005 Travel + Leisure 2005 World’s Best Awards edition, the brand’s 4th consecutive appearance on the list 10 properties recognized, including Willow Stream, the spa Canadian Business magazine Most Admired at The Fairmont Banff Springs (Top Hotel Spa, Canada – Corporate Cultures 1st Overall) Fairmont was one of 10 companies profiled Travel + Leisure 500 (Top Hotels) World Travel Awards 2005 For successfully integrating environmental responsibility into 13 properties recognized World’s Leading Hotel Brand Internet Site – everyday operations, Fairmont Hotels & Resorts, B.C. Region Travel + Leisure Golf World’s Best Golf Resorts 2005 www.fairmont.com (3rd consecutive year) received the 2005 Energy & Environment Award from the Hotel The Fairmont Banff Springs – Best Golf Resort, Canada Condé Nast Top 100 Golf Resorts 2005 Association of Canada. Jack Harding, Regional Director of CAA/AAA Four and Five Diamond Awards 2006 Six Fairmont courses recognized, including The Engineering, B.C. Region (pictured with a representative from Natural Resources Canada, the award sponsor) represented our Of the 38 participating Fairmont properties, 34 were Fairmont Chateau Whistler, The Fairmont Banff B.C. family at the awards ceremony. AAA/CAA Four or Five Diamond rated Springs, and The Fairmont Jasper Park Lodge (Top 3 Global Traveler 2005 Reader Survey Canadian Golf Resorts) League of American Communications Professionals 2006 Fairmont Hotels & Resorts named “Best Canadian Hotel SCOREGolf magazine 2005 Golfers Choice Awards Inspire Awards Chain,” and Fairmont Le Château Frontenac voted “Best Four Fairmont courses recognized, including The Fairmont Dialogue earned a (5th consecutive!) Silver Award and was Hotel in Canada” Chateau Whistler as “Best Golf Resort” the only hotel company newsletter to place in the Top 50 World Travel and Tourism Council’s Tourism for Employee Publications of 2005 Tomorrow Awards Canadian Business magazine Best Fairmont Hotels & Resorts won in the Global Tourism Workplaces in Canada 2006 Business Award category for best practices in responsible Fairmont was the only hotel tourism development company among 30 to achieve placement on the first annual list, Five Diamonds are… priceless! The Fairmont Olympic Hotel, Seattle earned its 22nd which was derived in part from consecutive AAA Five Diamond Award in 2006 – one of just five hotels in the country to employee responses hold the designation for over 20 years. Dennis Clark, General Manager (holding plaque) proudly accepted the award during a visit from AAA representatives. 3 OUR SERVICE PLUS & CO

SAFETY HOTEL OF THE YEAR It’s a GREEN PARTNERSHIP ENVIRONMENTAL Tie! Fairmont Château Laurier

he less of a “footprint” we leave, the bigger the impression we make.Awards TOur Green Partnership Program and the dedication of our Green Teams make it possible! “2005 was an exceptionally busy year for our Green Teams, who implemented a diverse range of new practices,” reports Michelle White, Manager, Environmental Affairs. “It’s inspiring to see that, over 15 years after our Green Partnership Program was first introduced, the commitment of Colleagues to increase environmental action across our Fairmont family only keeps growing.”

The Enviro Star of the Year award is reserved for an individual who has shown exceptional leadership and personal commitment to Fairmont Green Partnership objectives, their Green Team, and signature projects.

Couples who wed at The Fairmont Southampton are invited to plant a tree on the grounds as a living reminder of their most memorable day. “Replanting the Native Bermuda Consistency and commitment make Fairmont Château Laurier Cedar” is now the hotel’s Signature Project, and the AR a Safety Champion! The Safety Committee includes: (back F THE YE individual behind it is Jason Pick, Golf Course Assistant AR O mpton row) Michel Rheault, James Luo, Claude J. Sauvé (General ST utha Manager), Sylvie Clément, Bruno Lair, Silvano Cava, Sophat Superintendent and Eco-Champion. Under Jason’s RO nt So NVI rmo San, Michael Balfour (Committee Chair), (front row) Shane inspirational leadership, the revitalized Green Team also E Fai The ason Pick Colton, Louis Lee, Rebecca Hadida, and Terence Wood. streamlined waste management efforts in 2005. J The sentiments of Ray Roberge, Director of Operations, Colleagues at The Fairmont Southampton are very The Housekeeping department at Fairmont Château echo how our entire family feels about our Enviro Star of proud of their Enviro Star of the Year, Jason Pick Laurier has logged over 2,215 days without a lost-time the Year: “We’re all very proud of Jason and tremendously (pictured here with Norm Mastalir, Managing accident – an exceptional achievement, given that thrilled to have him as part of our team!” Director, Bermuda, and General Manager, on left). Housekeeping experiences the highest number of

Evergreen category hotels have more than three years of participation With 165 points earned, The accidents across our family. Their strategy for success is in Fairmont’s Green Partnership Program. Fairmont Chateau Lake Louise “the Buddy System,” which partners a new Colleague At The Fairmont Chateau Lake Louise, environmentalism is a way of is our 2005 Environmental Hotel with a certified Health & Safety Champion during their of the Year, Evergreen category! first week of employment. The hotel is also earning life and an integral part of day-to-day business. The conservation of The Green Team includes: (back natural resources and utilities consumption continues to be a focus, row) Michelle Armstrong, accolades for its customized Graduated Return to Work with the implementation of digital meters and extensive water treatment Roberto Garito, Daniel Proulx, program, one of the best in our industry! system upgrades. But equally as important is the hotel’s continuing effort Jason Neil, Marco Chabot, (front row) Glenn Isaac, Kelly to involve Colleagues in its environmental commitment through Breithaupt, Nancy Ruiz, Tafline awareness and participation! Lachmuth, and Jay White. The Fairmont Dallas Fuelled by pride and a firm belief that “Health & Safety Starts With You,” Colleagues at The Fairmont Dallas have achieved over four years (and counting) without a lost-time accident – and four consecutive Safety Hotel of the Year titles! Safety is an integral part of the hotel’s culture, and it shines through from a Colleague’s very first day on the job, which includes two hours of safety training. All Colleague Meetings, the ever-rising Safety Banner, and the Safety Bingo Program also provide opportunities to embrace and REEN celebrate Safety. ERG u Lake Louise EV hatea nt C Colleagues at The Fairmont Dallas have set what is sure to be rmo e Fai an industry record: more than four years without a lost-time Th accident! Their dedicated Safety Committee members are: (back row) Scott Monell, Ken Royer, Philip Powell, (3rd row) Tim Payne, Jerry Haner, Jude Coward, Stuart Welden, (2nd row) Seedlings category hotels have fewer Norma Ford, Ivan Osorio, Miro Olejnik, Kyle Joaquin, Tomas than three years of participation in De La Mata, (front row) Louanna Henning, Olivia Cruz, Frank Naboulsi (General Manager), and Jack Murray. he dynamics of Fairmont’s Green Partnership Environmental Awards ProgramFairmont'schanged Green Partnership Program. Tin 2004, but its purpose remains intact: to recognize outstanding performanceThe inFairmont Washington, D.C. has environmental stewardship! the hardware – and the heart! – to be a “This year, we changed the criteria of our Awards program to make it moreGreen champion. During 2005, the comprehensive and to encourage the long-term adoption of a broad range of green hotel targeted waste management and activities,” explains Michelle White, Manager, Environmental Affairs. The new criteria energy and water conservation with include the creation of an “Eco-Innovation Signature Project,” diversity of initiatives lighting retrofits, laundry room completed, the sustainability of effortsI NthroughoutGS the year, demonstrated cost savings and EDL ington, D.C. upgrades, and the installation of energy SE Wash ont efficient technology. At the same time, airm The F Colleagues strengthened community ties by partnering with the World The Green Team at The Fairmont Washington, D.C. led their hotel to an Wildlife Fund, The Chesapeake Bay Environmental Hotel of the Year, Seedlings category win with 138 points earned. From left: (back row) Pierre St. Pierre, Laura St. Pierre, Carlton Foundation, and local schools. Carter, Sarah Captstick, Scott Mitchell, Jason Rowley, (front row) Cesar 4 Erazo, Diana Bulger, and Kristy Antila. Not pictured: Irene Cadar. OMPANY AWARD WINNERS

IDEAS COUNT

Awards E EAGU OLL t Dubai C rmon joy shared is a joy doubled… but an idea shared can yield exponential results. Our Ideas Count Fai The A Program encourages the sharing of concepts and implemented ideas throughout our Fairmont myWorkbook family, so that one hotel’s innovation may also become many other hotels’ success. “The Ideas Count Program received a record 158 submissions in 2005,” reports Marcia Bogue, The Training Team plans to create a customized myWorkbook Director, Guest Satisfaction and Feedback. “Seventy-seven percent of our Hotels submitted ideas, which for every position at The Fairmont Dubai. From left: Steve Webster, Ryan Cupps, and Kamal Naamani (Hotel Manager). was an increase of 11% over 2004. This demonstrates strong growth in the number of ideas and Not pictured: Dara Pinke. concepts being shared.” Our four Award-winners represent outstanding creativity and demonstrated success in support of Tell me and I will forget. Show me and I will remember. Fairmont’s key constituents: Guest, Colleague, Brand and Owner. Consider the impact they could make Involve me and I will understand forever (Confucius, Chinese in your hotel! Philosopher 551BC-479BC). These words inspired myWorkbook at The Fairmont Dubai, an empowering tool D that energizes and involves Colleagues as they learn. RAN e Princess B ttsdal ST A comprehensive resource for everything from job description Sco GUE icago ont nt Ch and task training to corporate brand standards, myWorkbook airm rmo The F Richey Audit Program Fai standardizes training and sets clear expectations. Richey and The One Step Ahead Program J.D. Power scores have even increased since its implementation!

NER OW ff Springs t Ban mon Fair The Bio Diesel Project

The in-house Richey Audit Program at The Fairmont Scottsdale Princess energizes our brand as it challenges Innovation meets anticipation with One Step Ahead, a hotel Colleagues! The team behind it includes: (back row) program created by the Conference Service Team at Aaron Walton, Jimmy Palmer, (front row) Elizabeth The Fairmont Chicago. From left: Gina Grimaldi, Marie-Josée Lawrence, Rita Timmerman, Bonnie Chao, and Amy Allard, Wayne Harth, Melissa LaBarbera, and Whitney Kantorczyk. Vandenbrink. Our Company earned the Tourism for Tomorrow Global Tourism Business Award for “best practice in responsible At The Fairmont Scottsdale Princess, an in-house Richey Colleagues at The Fairmont Chicago have designed a tourism development,” thanks to green initiatives like The Fairmont Banff Springs Bio Diesel project. From left: Audit Program fosters consistent compliance to Fairmont program that anticipates the needs of meeting attendees, Jennifer Heim, Kevin Pattison, and Costas Christ (World Hotel Operating Standards. Each week, departments and it’s appropriately named “One Step Ahead.” Travel & Tourism Council). audit one another, then share the results hotel-wide. Conference Floor Cards provided at check-in give The Bio Diesel project at The Fairmont Banff Springs is an By isolating areas for improvement and developing attendees up-to-the-minute information about the times exciting collective effort of Colleagues and their community. action plans, Colleagues can truly understand the and locations of their events, and “mass customized” With the assistance of students at a local High School, and correlation between delivering Fairmont brand standards phone messaging provides them with any last-minute under the direction of the Zero Emission Research Institute, and Guest satisfaction. The proof? A 6% increase in changes. Word has it that Meeting Planners are so the project successfully converted kitchen oil into bio diesel fuel compliance for Fairmont standards (77%) and a 2% energized by the One Step Ahead program, they request to power a hotel bobcat. The rewards are numerous: diverting increase for Richey International Benchmarking it at other hotels, as well! kitchen oil from landfill, maximizing owner returns by Standards (86%) in the second audit of 2005. realizing fuel savings… and creating memories for all involved!

SALES TEAM OF THE YEAR PRESIDENT’S

The 15 Sales Colleagues who exceed their room night/revenueCircle goal by the highest percentage earn membership in the exclusive President’s Circle, as does the DSM for our Sales Team of the Year. Our 2005 list includes: Danielle Boyles, National Sales Manager Nicole Tanguay, Sales Manager, Group The Fairmont Scottsdale Princess The Fairmont Olympic Hotel, Seattle David Burt, Director of Sales Robert Welsh, National Sales Manager The Fairmont Sonoma Mission Inn & Spa The Fairmont Scottsdale Princess Christine Cooper, Director, Group Sales Elite Yuen, Sales Manager The Fairmont San Jose The Fairmont San Francisco Brian Corfield, Sales Manager Marci Zaworski, Director, Global Accounts The Fairmont Empress Dallas Global Sales Office Gwen Kekua-Hays, Director, Far East Sales Michelle Zwirek, Sales Manager The Fairmont Orchid, Hawaii The Fairmont Turnberry Isle Resort & Club After six “Sales Team of the Month” titles in 2005, The Fairmont Clovia Leslie, Global Account Manager Randy Parker, Director, Sales & Marketing Orchid, Hawaii Sales Team went on to become our “Sales Team UK Business Travel, London Global Sales Office The Fairmont Orchid, Hawaii of the Year!” They are: Louise Mackenzie, Sara Larose, Ali Aaron Mosser, Sales Manager (Sales Team of the Year) Collins, Mindy Mignanelli, Randy Parker (DSM), Gwen Kekua- The Fairmont Dallas Congratulations to our 62 Fairmont Masters, a NEW Sales Hays, Virginia DelaCruz, Catherine Kearney, Paige Cabacungan, Donna Rogers, Director, Global Accounts designation for 2005! These Sales Managers and Directors and Krista Bentley. Not pictured: Rayne Pimental, Nohea Lee, Los Angeles Global Sales Office Kami Tainatongo, Derrick Billena and Becky Ryan. met or exceeded minimum quota requirements for Leon Salinel, Senior Sales Manager Tour/Wholesale/FIT (110%), Business Travel (110%), and The Fairmont Dubai Group Meetings (125%). For a complete list of our 2005 Rafael Sanchez-Navarro Palazuelos, Group Sales Fairmont Masters, we invite you to visit The Fairmont Orchid, Hawaii Manager, The Fairmont Acapulco Princess and The www.myfairmont.com/salesstars. It wasn’t enough for our Sales Team of the Year to simply Fairmont Pierre Marques succeed in 2005… they made it their mandate to exceed all goals put before them! The Fairmont Orchid, Hawaii Sales Team over- achieved in all categories – RevPAR growth, Total Hotel Revenue, Room Revenue, Sales Team Room Nights, Revenues and Referrals – setting records and realizing the highest revenue, occupancy, and average rate in the resort’s history!

CLICK TO CELEBRATE For photos of our Stars and Leaders from For their outstanding Sales performance in 2005, President’s Circle members enjoyed a holiday at The Fairmont Chateau Lake across our Fairmont family, log on to Louise and The Fairmont Banff Springs, where they were joined by our 2005 Fairmont Masters. President’s Circle members are: (standing, l-r) Leon Salinel, David Burt, Aaron Mosser, Gwen Kekua-Hays, Rafael Sanchez-Navarro, Chris Cahill (President & www.myfairmont.com C.O.O.), Randy Parker, Marci Zaworski, Danielle Boyles, (seated, l-r) Elite Yuen, Christine Cooper, Nicole Tanguay, Clovia Leslie, 5 Heather McCrory (VP, Sales & Distribution), Michelle Zwirek, and Donna Rogers. (Photo by Banff Photography) Welcome to The Fairmont Files, where we showcase the latest activities, initiatives and achievements from across our Fairmont family. Think of The Fairmont Files as a resource for ideas and inspiration! specialevents A cake, a clown, countless balloons, and gifts for all made for a successful children’s party at Fairmont Monte Carlo in benefit of Grand openings, expansions, and special Secours populaire, a non-profit organization that supports needy families. The most important ingredient, however, was our occasions are just some of the events Colleagues Colleagues, who gave of their own time and money to support the party and the cause. celebrate in Fairmont’s warm, distinctive style.

Colleagues of The Fairmont Royal York can count themselves among the billions of people worldwide who celebrated Chinese New Year last January! They welcomed the Year of the Dog with a special themed luncheon, complete with hong bao, red envelopes that symbolize luck and wealth in the New Year (they were stuffed with lottery tickets). Over 20 Colleagues from Corporate Office Toronto and their families “tapped” into one of Mother Nature’s most delicious delights during an excursion to a local Sugarbush Maple Syrup Festival. There, the group enjoyed a guided Hot meals and warm hearts were the order of the day when tour, horse-drawn wagon rides, and maple syrup’s perfect Global Reservation Centre Colleagues volunteered at a local partner, of course… pancakes! From left: Rayna Shawn, church’s Mission & Outreach Sunday Dinner Program. This Desirée Van Dijk, Nancy Stoughton, Miriam McLellan, Julie commitment has been carried out quarterly for three years by Mitchell, and Noel Fernandes. members of the Adopt-A-Shelter Team, including (l-r): Linda Tay, Management Trainee; Shannon Rooney, Reservation Sales Agent; Alison Crosby, Master Reservation Sales Agent; Louise Andrew, Manager, Workforce Planning; Allison Lang, Executive Director; Ann mycommunity Doiron, Team Leader, Distribution Services; and Shelli Geldart, Fairmont Colleagues help our properties take Manager, Global Sales Solutions. care of their communities and the people who live in them. At annual Recognition Galas throughout Fairmont, the focus is our Colleagues… but this year’s gala at Fairmont How did Colleagues at The Fairmont Newfoundland reach Twelve would-be fashion designers recently put their talent to The Queen Elizabeth was also another opportunity for the test on “Project Catwalk,” a popular UK reality series hosted their amazing environmental milestone of one million hotel staff to give of themselves. After raising an amazing by Elizabeth Hurley. Competitors faced a different “fashion pounds of waste diverted from landfill? One solution must CAN$17,000 for Centraide last year, Colleagues challenge” each week, including the ambitious task of designing be finding creative ways to recycle! Colleagues donated new uniforms for the Housekeeping Team at The Savoy! The introduced a gala admission fee to benefit the Fairmont about 60 bras to “Bras Across the Bay,” which were strung result? A fashion-forward, functional style that the entire team Hurricane Relief Fund. A record number attended! (pictured above) adores! across a local lake in a breast cancer awareness promotion and later donated to a women’s shelter. The countdown has begun! As the 2006 Winter Olympics kicked off in Torino, Italy, Olympic fever ignited at The Fairmont Chateau Whistler in anticipation of the 2010 Vancouver Winter Games. In Oscar’s, their staff cafeteria, Colleagues gathered to watch the opening ceremonies and enjoy a specialized “Gold Medal Menu.” They came, they saw, they skied! Stars, that is, who attended The Fairmont Chateau Lake Louise Celebrity Sports Invitational in January. The event raised close to The Fairmont Acapulco Princess and The Fairmont CAN$900,000 for the Waterkeeper Alliance, a network Pierre Marques have been turning moments into memories dedicated to “protect[ing] communities, ecosystems, for our guests with the Marine Turtle Release Program since Twenty-five years after Terry Fox embarked on his cross-Canada and water quality.” Big names at this year’s event 2001. Recently, the hotels invited their young Guests and Marathon of Hope in support of cancer research, millions of included Alec Baldwin and Martin Sheen. local schoolchildren to Revolcadero Beach for a momentous supporters continue his journey. These champions include many occasion: the release of turtle #80,000! Here, Seyed Rezvani, The scenario: a live TV cooking segment, filmed Colleagues at The Fairmont Dubai (and John Johnston, General Manager, The Fairmont Acapulco Princess, surveys Executive VP, Europe, Africa & Middle East – far left, back row) outdoors on the Rideau Canal in frigid -20ºC weather. the crowd that has gathered in anticipation! who laced up for January’s local Terry Fox Run, raising over Sound like a recipe for disaster? You haven’t met Collin US$2,000 along the way. Thornton, the new Executive Chef at Fairmont Château Students from a local high school may well be on their way If you thought California’s beautiful Sonoma Valley Laurier! Collin made preparing breakfast for the host to careers in Hospitality, thanks to Colleagues at The produced only fine wines, think again! The annual Sonoma of “Canada AM,” the country’s most-watched morning Fairmont Orchid, Hawaii. The resort opened its doors to Valley Olive Festival invites tourists and the local show, look easy. And for a truly authentically local 15 of them in February for “National Groundhog Job community to “sip, savor and celebrate” all things olive. touch, Dominique Verdon, Server (Zoe’s), served Chef’s Shadow Day,” and received terrific feedback such as, “this Colleagues at The Fairmont Sonoma Mission Inn & Spa creation on skates! encourages my dream to be a Chef.” were proud to take part in this authentically local festival, where they served over 2,500 pieces of the resort’s delicious Olive & Blue Cheese Flatbread.

Colleagues at The Fairmont Miramar Hotel, Santa Monica are inviting their community to “Meet Me Under the Fig Tree.” Last fall, the hotel introduced the first annual such event, designed to promote the fig tree as the locale of choice for community gatherings, big and small. The 80-foot-high Moreton Bay Fig has been growing at the hotel’s front entrance for more than When attendees to the annual Client Appreciation 100 years! Setting up paper Party stepped inside The Fairmont Palliser, they lanterns for the event are: stepped back in time… over 60 years, in fact! The Yombo Stanilas, Front Desk; “1940s Cabaret” theme included martini centerpieces, Jacky Jabourian, Conference a live band, and dapper Colleagues dressed in the Services; Thomas Negrette, I.T.; style of the era. A genuine 1940s Palliser Doorman’s Laurie Guidry, Catering; uniform even made an appearance! Franco Lanese, Catering; and Ernesto Carrillo, Engineering 6 (in cherry picker). myhotel Some are historic icons and some are rustic retreats, but all of our hotels are places of unrivaled presence. “Foreman” Randy Zupanski, General Manager, demos the The Fairmont Washington, D.C. has created an “urban bulldozer that would “demo” oasis” in its very own courtyard, using the best and the lobby at Fairmont Newport brightest of authentically local greenery. This year, the Beach last January. But never fear, because in this case, what came down legions of Guests who make the courtyard their destination will go back up, brand new and for wedding photos and community gatherings will better than ever! Key features of the discover a breathtaking backdrop of flowering cherry trees, hotel’s renovated lobby level will hydrangea and rhododendron. include a new marble floor and a dining room boasting its own sushi bar. myinnovation myguests /myservice Fairmont must continually anticipate, innovate Warmth, empathy and sincerity are hallmarks and improve in order to exceed the expectations of the engaging service that turns moments into of our Guests. memories for our guests.

Warmth and sincerity are cornerstones of Fairmont’s SERVICE PLUS Standards, and they are embodied in Gonzalo Arratia, Doorman, The Fairmont Waterfront. “Gonzalo wasn’t just well-trained or polite – his commitment to customer service came from the bottom of What better place to savor a martini than the elegant his heart,” writes a Guest whose nomination letter earned new Sir William Stephenson Signature Suite at The Fairmont Hamilton Princess? That’s because Gonzalo the hotel’s first ever Vancouver Tourism Award! Stephenson – who conducted spy operations from the Congratulations! resort during WWII – is said to be the inspiration behind Michele Genor of Fairmont Heritage Place Franz the fictional James Bond character (who enjoys his Klammer Lodge faced one of the Concierge’s biggest cocktail “shaken, not stirred,” of course). Here, Anthony Daniels, Bartender (and winner of the Best of Bermuda challenges – last-minute reservations – when an Owner Gold Award for Bartending), offers one of Bond’s sought dinner seating for one of the busiest nights of the favorites from atop the suite’s wraparound balcony. year. The reservation would have been impossible to find in the small resort community of Telluride were it not for Colleagues at The Fairmont Jasper Park Lodge are The SERVICE PLUS Committee discovered an energizing Michele’s efforts, which continued from her own home, on enjoying their “new digs”! Amanda Robinson, General way to promote cross-departmental communication at The her days off! Manager, performed ribbon-cutting honors at February’s Fairmont Winnipeg with a Departmental Calendar, each re-opening event inside the newly renovated Cabin. The month of which features a different team. Throughout February, hotel staff enjoyed this “Valentine-inspired” co-ed accommodations now feature a community kitchen, photo of their Fairmont Gold Colleagues! From left: Paul common room, laundry room, and high-speed Internet McLean, Fairmont Gold Manager; Julie Wegner, Fairmont access for all. Gold Supervisor; Heather Talledo, Fairmont Gold Supervisor; Victoria Froebe, Fairmont Gold Supervisor; BON APPÉTIT! David Koetke, Fairmont Gold Supervisor; and (in front) Colin Burdeniuk, now Assistant Executive Housekeeper. If the way to our hearts is through our stomachs, then our Colleagues are going to love the staff cafeteria improvements underway throughout much of our Fairmont family!

A whirlwind of engagements awaited Their Royal Highnesses, The Prince of Wales and The Duchess of Cornwall when they visited San Francisco last fall – but so did the comfort of their Colleagues of The Fairmont Turnberry Isle Resort suite and the warm attention of Colleagues at The Fairmont Shhhhhh! The new “Quiet Zone” at The Fairmont & Club are seeing double in their staff eatery, Dine & San Francisco. Prince Charles and his wife, Camilla, took the Vancouver Airport offers everything a jet-lagged Guest Dash, now that Cafeteria Manager B.B. Mosby’s time to shake hands and bid a fond farewell to many could ever need for a peaceful, uninterrupted rest. likeness is part of the décor! Students from a local Colleagues upon their departure. Here, they are photographed Between 8am and 8pm, 19 rooms on the soundproof 6th Senior High School created colorful murals inspired by with Francisco Gomez, Regional Vice President and General floor are “off limits” to any hotel activity, such as photographs of our global Fairmont family. From left: Manager (far right), en route to a gala event. Housekeeping and Bell Staff. Complimentary eye-masks Harry Milien, Cook; B.B. Mosby; Sammi Gibbons, are also provided to encourage “shut-eye.” Pastry Cook; and Octavia Mendez, Server. There are no time limits on memories… so it comes as no surprise that The Fairmont Pierre Marques recently received a Guest’s thank-you letter years after her stay! “Even four years later, I have fond memories,” the Guest writes of her group event. “Now, as I lead a team of my own, I try to lead based on past experiences, and your staff really set the bar high.” Of course, the resort has been turning moments into memories for our guests long before the phrase became our Mission Statement! Not “good with directions”? Just call Hugh Cole, Server (Aria), The Fairmont Chicago! When Hugh noticed that his table of Guests was having trouble giving directions to their missing party over a cell phone, Hugh intercepted the call. Cell phone in tow, he travelled down two levels and out the front doors to flag down the lost Guest and direct her to valet parking.

It took three days, several gallons of paint, and a large helping of creativity for this team from The Fairmont Royal Pavilion to complete a gorgeous mural for their employee dining room, The Submarine. The team designed the mural themselves! From left: Adoni, external participant; Ester Leacock, Linen Room Attendant; Stephne Goddard, Learning Coach; Charmaine Gill, Reservations Manager; and Audra Stevenson Drakes, Director, Human Resources. 7 myrewards Recognition, awards and celebrations reward Fairmont Colleagues and properties for the exceptional memories they create.

Our Fairmont family is world-renowned for being good hosts, but our community involvement makes us good neighbors, as well. The Fairmont Dallas is a case in point; the Dallas Business Committee for the Arts has honored the hotel with a 2005 Obelisk Award for demonstrating “a policy of arts stewardship and support” for over 35 years. Encore!

Why are these Leaders from Fairmont Mayakoba smiling? They’ve just completed the resort’s first “Train the Trainer” course, and are excited by what they’ve learned. “We’ve been given the tools we need to inspire the resort’s most valuable assets – our Colleagues,” says David Cayuela, General Manager. mylearning mywellness Every Fairmont experience is an opportunity to Fairmont is committed to the health and safety learn and then share that learning with of Colleagues, Guests and visitors. We enjoy Colleagues. Learning never stops. “sound mind and body” when we take care of Birds of a feather… make memories together! Last year’s others and ourselves. partnership between two of the city’s most authentically On the journey to wellness, it helps to be surrounded by local institutions – the Swan Boats of Boston and The Fairmont Copley Plaza Boston – has earned the people who share the same commitment! Colleagues from Massachusetts Lodging Association’s Outstanding Guest The Fairmont Southampton and The Fairmont Hamilton Service Award! The Swan Boat Experience Program Princess make such a journey annually at the “Fairmont empowered front of the house Colleagues to distribute to Fairmont Road Race” between the two hotels. The complimentary passes for the historic ride in Boston Public Garden. The hotel staff who put a face to the award- local running community considers the race to be a winning initiative include: Jon Crellin, General Manager; warm-up for Bermuda’s International Race Weekend in David Kerr, Bellperson; Mohamed Chaib, Bellperson; Michael mid-January. Paul Hawco, Director, Willow Stream the Eades, Doorperson; and Jim Carey, Director, Concierge. spa at The Fairmont Southampton, was the first member of the ever-growing Fairmont Team to cross the finish line Stevie Chung, Executive Sous Chef, The Fairmont Hotel this year. Macdonald, carved his way to victory through 15 blocks The Wellness Committee created an authentically local rd of ice in Edmonton’s 3 Annual Ice on Whyte Festival. fitness experience for Colleagues of The Fairmont After 42 hours of competition, the “Hell Dogs Cry” Waterfront with a two-hour snowshoeing tour, complete sculpture created by Stevie and his two teammates The Leadership Team of The Fairmont Algonquin with a stop at an historic lodge. Even if you’re not able to literally towered over the competition, earning the maximized and globalized throughout a daylong strap on snowshoes, combining activity and community is CAN$3,000 first prize. communications event… and then it was time to a great way to stay healthy… and gain knowledge about energize! The group did it with their own rendition of “Survivor,” featuring team cheers, tribal dancing, and a local attractions to share with our Guests! ping-pong air race game. myfamily The many families of people who support Fairmont extend from our Colleagues to our Guests themselves. We are always with family at Fairmont.

Families that play together, stay together… at Fairmont Le Château Montebello, that is! Family Travel Forum has named the resort among North America’s “Top 10 Getaways for Family Togetherness,” with activities ideally suited to the Fairmont Hotels & Resorts strives to nurture lifelong active family. Waiting to greet them are: Richard Gauthier, learning… and our Culinary Apprenticeship Program is a Junior Sous Chef; Claire Labelle, Supervisor, Children's Activity shining example. The Fairmont Banff Springs is thrilled Centre; Martin St-Jean, Bossboy; Monty, Beaver Mascot to announce that one of its Apprentices, Kristin Tonks, has (Marie-Claire Dupuis, Child Care Attendant); Hanna and been named “Top Apprentice, Baker category” in the 9th Jenna, Guests; and Diane Lavictoire, Hostess. annual Alberta Apprenticeship and Industry Training Board Awards. Congratulations, Kristin, for “inspiring improvement, innovation and excellence”! Five Colleagues from The Fairmont Scottsdale Princess created their own “stitch in time” with this authentically local contribution to The Fairmont New Orleans quilt. Theirs was one of 30 squares received from across our Fairmont family as a token of support for our Colleagues in New Orleans. From left: Deb Belair, Executive Administrative Assistant, HR; Sally Down, IRD Order Taker; Meaghan Holden, Housekeeping Office Supervisor; Mary Kalman, Seamstress; and Carmen Riordan, HR Assistant (in front). DIALOGUEEMPLOYEE NEWSLETTER Editor: Carolyn Clark, Senior Vice President, Human Resources Managing Editor: Nancy Stoughton Editorial Team: Mary Simpson, Mike Taylor Writer: Michelle Lawlor Designer: Chris Merkley Translator: Jean-Paul Bénard Please direct Dialogue submissions or questions to: The average North American family washes 50 pounds of Michelle Lawlor c/o Human Resources laundry per week. Our family at The Fairmont San Jose, Fairmont Hotels & Resorts however? About 70,000lbs! That’s right – last year, the Laundry Canadian Pacific Tower, 100 Wellington Street West, Suite 1600 Team processed a whopping 3,642,633lbs of laundry, a hotel Toronto, Ontario, Canada M5K 1B7 record! Colleagues took a well-deserved break to celebrate the Phone/fax: 519-856-2762, email: [email protected] 8 milestone with a congratulatory cake. Printed in Canada