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Online Prepaid Reload Frequently Asked Questions

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Online Prepaid Reload Frequently Asked Questions Malayan Banking Berhad (3813-K) Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia Telephone +603 2070 8833 Telex MA 32837 ONLINE PREPAID RELOAD www.Maybank.com.my FREQUENTLY ASKED QUESTIONS 1. What are the services available for Online Prepaid Reload on Maybank2u web and app? You may purchase prepaid reload via Maybank2u (web and mobile app) for the following service providers. Maybank App Maybank2u Web Category Instant Prepaid Reload Prepaid Reload With PIN Instant Prepaid Reload Prepaid Reload With PIN Mobile Prepaid Reload • Altel • Altel • Altel (for mobile phone • Celcom • Celcom • Celcom numbers only) • Digi • Digi • Digi • Hotlink • Hotlink • Hotlink • Tune Talk • Tune Talk • Tune Talk • U Mobile • U Mobile • U Mobile • TRON Talktime • XOX • TRON Talktime Internet Prepaid/Others • Celcom Hi-Speed • Astro Njoi • Celcom Hi-Speed • Astro Njoi (for internet data/online • TMGo • TMGo and others) Game Credits • MOL Points • MOL Points • MyCard • MyCard • Steam Wallet • Steam Wallet STD/IDD NOT APPLICABLE NOT APPLICABLE • iTalk (for national and international calls) 2. How much will it cost me? No charges imposed on the prepaid reload service by Maybank. 3. How do I store my favourite mobile number? • Login to www.maybank2u.com.my. • Click on ‘Buy Online’ and select ‘Instant Prepaid Top Up’. Then, click ‘Add Favourite Instant Prepaid Top up Mobile Number’ button. • Enter the Corporation name, mobile number and the Bill Account Holder Name. • Click ‘Register’ button and request for TAC. Click Confirm to complete the registration. 4. What is the daily transaction purchase limit? Your daily limit will be RM300 per service providers or 5 transactions daily, whichever comes first. For Game Credit Reload, the daily limit is RM500 per service providers or 5 transactions daily, whichever comes first. Malayan Banking Berhad (3813-K) Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia Telephone +603 2070 8833 Telex MA 32837 www.Maybank.com.my 5. What will I receive after I have performed an online purchase? Please be informed that an SMS will be sent to the recipient for Prepaid Top Up (Instant and PIN) from the following numbers: 012-2260911, 019-2111911, 019-2266180, 019-3374429, 016-2149443, 016-2516180, 017- 3776180, 014-3386180, 019-2866180, 016-2211911, 016-2143346, 016-2143861, 013- 7523190, 013-7523192, 019-6049921 6. I’ve requested for a wrong product. Can I cancel the transaction? If you’ve requested for the wrong product and confirmed the purchase, the transaction cannot be cancelled and no refund will be done. 7. Do I have to perform any special settings to my handphone to use this service? No. As long as your mobile phone number is able to receive SMS messages, you can use the service. 8. Is the Prepaid Reload automatically credited to my mobile? If the request was made for instant prepaid reload, it will be automatically credited to your mobile. If the request was made for Prepaid Reload with PIN, the PIN will be sent to your mobile number. Then, you need to top-up manually to your mobile. Refer to the table in Question 1 to ascertain the type of reload. 9. What if I had reloaded to a wrong handphone number? Can I cancel the transaction and get cash refund? No, you will not be refunded the amount deducted from your account for the following reasons: • Wrong mobile number keyed in during the prepaid reload process. • Wrong prepaid reload type (Instant Reload/ Prepaid Reload with PIN). • Customer selected the wrong service provider (Maxis/Digi/MOLPoints, etc.) 10. How do I know if the transaction is successful? The transaction status will be reflected immediately as ‘Successful’ or ‘Failed’ on the confirmation page in Maybank2u web or app. The successful reload will be followed up with an SMS to your mobile number. You can also check your prepaid credit balance to confirm successful reload. Malayan Banking Berhad (3813-K) Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia Telephone +603 2070 8833 Telex MA 32837 www.Maybank.com.my 11. How can I check my previous top up transaction? You can view your transaction details saved in M2U History. Data is available for your view for 3 months from the date of purchase. 12. What if I do not receive my top up code after 30 minutes? Will I be entitled for a refund? Yes, if you do not receive the top up code after 30 minutes, please contact our Customer Care hotline at 1- 300-88-6688 (local) or 603-78443696(overseas) to validate your transaction status. If the Customer Care confirms that the transaction did not take place, the amount debited from your account will be automatically refunded the next day. 13. Will I be entitled for a refund if I receive the top-up code from the wrong service provider? Yes, if you notice that your request and the top-up code service provider do not match (purchased Hotlink but received Celcom top-up code), please call our Customer Care hotline at 1-300-88- 6688. 14. Will I be entitled for a refund if the top up amount is not what I have requested for (e.g requested for RM10 but received instant reload or reload with PIN for RM5)? Yes, if you noticed that the amount requested differs from what you have purchased, (e.g purchased RM10 but received instant reload or prepaid reload with PIN for RM5), please call our Customer Care hotline at 1-300-88-6688. .
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