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Annual Review 2009

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Annual Review 2009 NEWS FEATURES UPDATES FUTURE Annual Review 2009 Caring • Accessible • Professional • Open • Engaging • Contents Welcome from the Chair and Chief Executive Note from the Editor Our vision and values Our strategic objectives Chapter One Accessible and Responsive Care GUM Clinic waiting times Patient experience Satisfaction at all-time high Customer Care Promises Chapter Two High Quality Care Infection Control Team Scoop £150,000 award prize Surgical Reconfiguration Maternity Services in the spotlight Stroke Services Paediatrics Region first for sight-saving treatment Improvements in Diabetes services Rheumatology Listening into Action aims to deliver better care Mortality Rates Cardiovascular Sciences Our Future Plans (2009/10) Chapter Three Care Closer to Home Right Care, Right Here for local people Community Clinics Consultant-led Community Eye Clinic Transformation of Ear Care Two pints of milk and a quick blood test Community Midwives programme Community Paediatrics Musculoskeletal Clinics Transport Chapter Four Good Use of Resources Finance Performance Caring for our environment Major Incident preparation Our future plans 1 Caring • Accessible • Professional • Open • Engaging NEWS FEATURES UPDATES FUTURE Chapter Five 21st Century Facilities New Hospital for Sandwell and West Birmingham £9 million spent on improved services Refurbished labour ward at City Hospital £5.6 million Investment in Neonatal Units £3.3 million Pathology investment New MRI scanner and 2009/10 capital programme Chapter Six An Effective Foundation Trust Foundation Trust application Members’ activities Annual General Meeting Learning and Development Staff Awards 2008 National Programme for IT GP Homepage Enabling Our People Chapter Seven Operating and Financial Review Introduction About the Trust Performance during 2008/09 Service Performance 2008/09 Summary Financial Statements 2008/09 Remuneration Report 2008/09 Audit Register of Members’ Interests 2009 Governance and Risk Principles for Remedy Planning for 2009/10 Chapter Eight Chapter Eight: Statement on Internal Control 2008/09 Chapter Nine Chapter Nine: Independent Auditors’ Statement Chapter Ten Chapter Ten: Useful Information 2 Welcome from the Chair and Chief Executive This year has been one of the most challenging and exciting for many years. We have made tremendous steps forward in our performance and the patient experience, our infection rates are at a record low and our patient survey results show that patients are happier with our services than ever before. • We have made significant progress in developing • We have maintained our strong approach to our services in a number of important areas. infection control with further reductions in cases of MRSA and C Difficile and continued investment • A major new approach to staff engagement to in ward cleaning and environmental address the issues facing the Trust. The improvements. “Listening into Action” (LiA) programme we have begun involves staff (and more recently patients) • We improved our ratings in the Healthcare in identifying and delivering changes in key areas Commission Annual Health check achieving to improve the services we provide. “good” for both quality of services and use of resources. This level of progress is a significant • Significant progress in delivering our long achievement on the part of all of the staff of the -term strategy through the Right Care, Right Here organisation. Programme (formerly Towards 2010 Programme) including securing approval from the Trust Board One of the things that has most impressed us this and NHS West Midlands to the Outline Business year has been the enthusiasm of local people to get Case for the new acute hospital and working with involved with the Trust. Even though we are not yet PCTs to deliver a wider range of services closer to a Foundation Trust, our membership stands at over home. 7,000 and we had an unprecedented 800 people registering to come to our AGM. • We have continued to maintain low waiting times for our services including achieving the In all, more than 2,500 members have come to a national NHS 18 week referral to treatment target, range of events and taken part in surveys over the whilst sustaining financial stability by delivering last 12 months, and we have even been shortlisted our planned surplus of £2.5m and treating more for a national award for the way we are engaging with patients than in previous years. our members. 3 Having a programme of activities that is initiated by members themselves is part of the success, but it has become very apparent that people living in Sandwell and the heart of Birmingham have a real passion about their local health services. Now we need to work more closely with local people to continue the improvements we Note from the have made over the last few years and make sure that the care they receive at our hospitals is Editor amongst the best in the country. We’d like to thank those patients Welcome to our 2008/09 Trust review. and local people that have got This year we’ve asked members of the involved over the last year, for your support and input. We’d public to tell us what they would like also like to thank the staff, who to see in this annual review and 159 have given everything we have asked of them and have made people have given some significant and important improvements to our services. Three quarters of in British Sign Language, responders told us you audio, and other languages Next year is going to present an would like to see more on on request and the full our future plans and our audited accounts are also even greater challenge but we are performance and finances, available on request. sure our staff will rise to it with although nearly 60% of the same dedication they have you would still like to read I hope you find this report shown this year. human interest stories and successfully captures 45% would like to find out what has been happening about national policy. at Sandwell and West Birmingham hospitals and Sue Davis, The magazine format gives you a flavour of what CBE, Chair has proved the most we are planning for the popular style, and we have future. I would appreciate structured it in chapters it if you could take a few that match our strategic minutes to complete the objectives. Following your survey we have enclosed feedback, we have included and return it to the freepost John Adler, more about our future address. Chief Executive plans, performance and finances throughout the Many thanks report. Jessamy Kinghorn The report is available in Head of Communications summary form and online. and Engagement Translations are available 4 Our Vision We will help improve the health and well-being of people in Sandwell, western Birmingham and surrounding areas, working with our partners to provide the highest quality healthcare in hospital and closer to home. Our Values OUR VALUES WHAT THIS MEANS • We care for patients, their carers and relatives as they want us to. Caring and Compassionate • We treat all our patients with dignity and respect. • Our services are accessible to all. Accessible and Responsive • We identify and respond to the diverse needs of the patients and communities that we serve. • We involve patients in decisions about their care. • We demonstrate high levels of competence and professionalism in all we do. Professional & Knowledgable • We provide safe, high-quality services. • We pursue opportunities for innovation in the way we provide services. Open & Accountable • We are open about what we do. • We are accountable to patients and local people for the decisions we take and the services we provide. • We value the experience and knowledge of all our staff and listen to their ideas. Engaging & Empowering • We work together across boundaries to provide the very best care. • We provide an environment in which staff can flourish and grow. 5 Our Strategic Objectives The first part of this annual review has been set out to give you some examples of how we are working to meet our strategic objectives. Accessible and Care closer Good use of 21st Century An Effective Responsive Care High Quality Care to home Resources facilities NHS FT We will provide We will provide In partnership We will make We will ensure An effective services that the highest quality with our PCTs, good use of public our services are organisation will are quick and clinical care. we will deliver a money. provided from underpin all we convenient to use range of services modern buildings do. and responsive to Our clinical outside of the On a set of key fit for 21st Century individual needs outcomes will be acute hospital. measures we will health care. We will develop treating patients amongst the best be among the our workforce, with dignity and of Trusts of our most efficient promote respect. size and type. Trusts of our size education, training and type. and research, and Our access times Patients and make good use of and patient survey frontline staff will technologies. results will be be fully engaged amongst the best in improving our of Trusts of our services. size and type. 6 Chapter One Accessible and Responsive Care We are working to ensure our services are quick and convenient to use, responsive to individual needs, that we treat patients with dignity and respect and that our access times and patient survey results compare well with other trusts. GUM Clinic waiting times THE Trust‘s Genito-Urinary Medicine services to 56% in May 2008. have been praised by the Director of Public Health at Sandwell Primary Care Trust. Tyrone Roberts, Matron in Gynaecology, puts this success down to improved access to services. In March this year, Dr John Middleton wrote “There are clinics every day but the team also to the Dartmouth Clinic to commend the work set up walk-in clinics every afternoon and two being done to improve performance.
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