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Advanced Fax ENG Features 1 Status Monitor 2 Advanced Guide Reports and Lists 3 Troubleshooting 4 Appendix 5
Things You Can Do - Fax - Copy - Print (L120 only)
Table of Contents Please read this guide before operating this equipment. After you finish reading this guide, How to Use This Guide Index store it in a safe place for future reference. TOP Back Previous Next
Advanced Fax Features 1 Manuals for the Machine Status Monitor 2 ● Machine Set-Up ● Software Installation Starter Guide Reports and Lists 3 Troubleshooting ● Basic Features ● Machine Settings Basic Guide 4 ● Specifications Appendix ● Advanced Fax Features 5 ● Advanced Guide Status Monitor CD-ROM ● Reports and Lists (This Document)
● Driver Set-Up Software Guide ● Printing (L120 only) CD-ROM
CD-ROM Indicates the manual is supplied in PDF format in the accompanying CD-ROM.
● To view the manuals in PDF format, Adobe Reader/Adobe Acrobat Reader is required. If Adobe Reader/ Adobe Acrobat Reader is not installed on your system, please download it from the Adobe Systems Incorporated website. ● Considerable effort has been made to make sure that the manuals for the machine are free of inaccuracies and omissions. However, as we are constantly improving our products if you need an exact specification, please contact Canon. Table of Contents ● The machine illustration on the cover may differ slightly from your machine.
Index i TOP Back Previous Next
Advanced Fax Features 1 Things You Can Do Status Monitor 2 Specify a recipient with a Look up a particular Send a fax at a specified single button recipient in the directory time Reports and Lists
3 AAAAA BBBBB Troubleshooting CCCCC 4 Appendix One-Touch Speed Dialing Directory Dialing Timer Sending 5 → Basic Guide → p. 1-3 → p. 1-12 Specify a recipient with a Redial when the line is busy Send a fax in response to the three-digit code recipient’s request
Coded Speed Dialing Redialing Polling Sending → Basic Guide → p. 1-4 → p. 1-13
Specify multiple recipients Send a fax to multiple Receive faxes in memory with a single button recipients without printing out
Group Dialing Broadcasting Memory Reception Table of Contents → Basic Guide → p. 1-12 → p. 1-9
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Advanced Fax Features 1 Reject faxes from unregistered Adjust the density level of Status Monitor numbers scanned images 2 Reports and Lists 3 Troubleshooting Reception Restriction Density 4 → p. 1-10 → Basic Guide Appendix Send a fax to be relayed to Enlarge or reduce copied 5 other fax machines images
A A
Relay Initiation Zoom Ratio → p. 1-15 → Basic Guide
Select a scan mode depending on the quality of image to be scanned
ABC ABC ABC ABC
Image Quality → Basic Guide
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Advanced Fax Features 1 Table of Contents Status Monitor 2 Things You Can Do ...... ii Reports and Lists 3 How to Use This Guide...... vii Troubleshooting 4 1 Advanced Fax Features...... 1-1 Appendix Dialing Features ...... 1-3 5 Directory Dialing...... 1-3 Redialing ...... 1-4 Dialing Through a Switchboard ...... 1-5 Switching Temporarily to Tone Dialing...... 1-6 Receiving Features...... 1-7 Setting the Receive Mode ...... 1-7 Memory Reception ...... 1-9 Reception Restriction ...... 1-10 Remote Reception ...... 1-10 Additional Fax Modes ...... 1-12 Broadcasting ...... 1-12 Timer Sending...... 1-12 Polling Sending ...... 1-13 Polling Receiving...... 1-14 Table of Contents Relay Initiation...... 1-15 Index iv TOP Back Previous Next
Advanced Fax Features 1 Canceling Reservation ...... 1-16 Status Monitor Canceling Jobs ...... 1-17 2 Reports and Lists 2 Status Monitor ...... 2-1 3 Checking Job and Machine Status ...... 2-2 Troubleshooting 4 Checking and Printing Transmission/Reception Results...... 2-2 Printing Reports and Lists ...... 2-3 Appendix 5 Checking Print and Scan Counts ...... 2-3 3 Reports and Lists...... 3-1 Summary of Reports and Lists ...... 3-2 Printing Reports Automatically ...... 3-3 TX RESULT REPORT ...... 3-3 RX RESULT REPORT ...... 3-4 ACTIVITY REPORT ...... 3-5
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Advanced Fax Features 1 4 Troubleshooting...... 4-1 Status Monitor 2 General Problems...... 4-2 Reports and Lists Paper Feeding Problems...... 4-3 3 Faxing Problems...... 4-4 Troubleshooting Sending Problems...... 4-4 4 Receiving Problems ...... 4-6 Appendix 5 Copying Problems ...... 4-10 Telephone Problems ...... 4-11
Printing Problems ...... 4-12
5 Appendix...... 5-1
Glossary ...... 5-2
Index...... 5-9
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Advanced Fax Features 1 How to Use This Guide Status Monitor 2 ■ Using the Top Page Reports and Lists
3 Returns to the last page opened. Displays the previous or next page. Troubleshooting 4 Returns to the top page. Appendix TOP Back Previous Next
Advanced Fax ENG 5 Features 1 Status Monitor 2 Advanced Guide Reports and Lists 3 Troubleshooting 4 Appendix 5
Things You Can Do - Fax - Copy - Print (L120 only)
Table of Contents Please read this guide before operating this equipment. After you finish reading this guide, How to Use This Guide Displays the “How to Use This Guide” page. Index store it in a safe place for future reference.
Quick links to the list of things you can do, topics for each chapter, table of contents, and the index. Table of Contents
Index vii TOP Back Previous Next
Advanced Fax Features 1 ■ Using the Chapter Topic List Status Monitor Returns to the last page opened. 2 Displays the previous or next page. Returns to the top page. Reports and Lists
3 TOP Back Previous Next Troubleshooting Advanced Fax Features 1 1 Advanced Fax Features Status Monitor 4 2 Reports and Lists Dialing Features...... 1-3 Appendix 3 Directory Dialing ...... 1-3 Troubleshooting Redialing...... 1-4 5 4 Dialing Through a Switchboard ...... 1-5 Appendix Switching Temporarily to Tone Dialing...... 1-6 5 Receiving Features...... 1-7 Setting the Receive Mode ...... 1-7 Memory Reception ...... 1-9 Table of contents for the chapter. Reception Restriction ...... 1-10 Remote Reception...... 1-10 Additional Fax Modes...... 1-12 Broadcasting...... 1-12 Timer Sending ...... 1-12 Polling Sending...... 1-13 Polling Receiving ...... 1-14 Relay Initiation ...... 1-15 Table of Contents Canceling Reservation ...... 1-16
Index 1-1
Quick links to the list of things you can do, topics for each chapter, table of contents, and the index.
Table of Contents
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Advanced Fax Features The following symbols are used throughout the manuals for the machine and indicate the warnings, cautions and notes you should 1 keep in mind when using the machine. Status Monitor WARNING 2 Indicates a warning that may lead to death or serious injury if not observed. Reports and Lists CAUTION 3 Explains how to avoid actions that could injure you or damage your machine.
Troubleshooting NOTE 4 Explains operating restrictions and how to avoid minor difficulties. Appendix In addition, this guide uses distinctive notations to identify buttons and information in the LCD: 5 – The buttons you press appear in square brackets: [Stop/Reset]. – Information in the LCD appears in angle brackets:
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Advanced Fax Features 1 1 Advanced Fax Features Status Monitor 2 Reports and Lists Dialing Features...... 1-3 3 Directory Dialing ...... 1-3 Troubleshooting Redialing...... 1-4 4 Dialing Through a Switchboard ...... 1-5 Appendix Switching Temporarily to Tone Dialing...... 1-6 5 Receiving Features...... 1-7 Setting the Receive Mode ...... 1-7 Memory Reception ...... 1-9 Reception Restriction ...... 1-10 Remote Reception...... 1-10 Additional Fax Modes...... 1-12 Broadcasting...... 1-12 Timer Sending ...... 1-12 Polling Sending...... 1-13 Polling Receiving ...... 1-14 Relay Initiation ...... 1-15 Table of Contents Canceling Reservation ...... 1-16
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Advanced Fax Features 1 Canceling Jobs ...... 1-17 Status Monitor 2 Reports and Lists 3 Troubleshooting 4 Appendix 5
Table of Contents
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Advanced Fax Features 1 Dialing Features Status Monitor The machine provides the following dialing features: Looking Up a Recipient 2 directory dialing, redialing, dialing through a switchboard, Reports and Lists and temporary tone dialing. 1. Press [Directory]. 3 ■ If no recipient is registered for speed dialing,
Ex. SEARCH->>CANON_ Listing All Recipients OK= [A]
1. Press [Directory]. – When the search is completed, the number of recipients that match the characters you entered is displayed in parentheses. If no recipient is registered for speed dialing, , then press [OK]. 3. Use [Up/Down] to find the required recipient. – The recipients are listed in the order of one-touch speed dialing buttons (01 to 15), and coded speed dialing codes (001 to 100). – For a one-touch speed dialing button or coded speed dialing code with no recipient name registered, their fax number is displayed. 4. Press [Start] to start dialing the displayed recipient. Table of Contents Press [Stop/Reset], then [OK] to cancel sending the fax.
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Advanced Fax Features 1 4. Use [Up/Down] to find the required recipient. 5. Use the numeric buttons to enter the number of redials the machine will make, then press Status Monitor 5. Press [Start] to start dialing the displayed [OK]. recipient. 2 Ex. Press [Stop/Reset], then [OK] to cancel sending the fax. TIMES= 2(1-10) Reports and Lists YES=OK 3 ■ Redialing 6. Use the numeric buttons to enter the duration Troubleshooting Redialing can be done manually or automatically. For automatic redialing, you can set how many times the machine redials and of interval (in minutes) between redials, then 4 the duration of interval between redials. press [OK]. Appendix Ex. Redialing Manually INTERVAL= 2min(2-99) 5 YES=OK 1. Press [Redial/Pause] to dial the last number 7. Press [Stop/Reset] to return to standby mode. you dialed using the numeric buttons. To cancel manual redialing, press [Stop/Reset], then [OK].
Redialing Automatically
1. Press [Menu]. 2. Use [Up/Down] to select
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Advanced Fax Features ■ 1 Dialing Through a Switchboard Dialing using the [R] Button Status Monitor If your machine is connected to a PBX, register the [R] button so 2 you can easily access the outside line. 1. Press [R] to access the outside line. 2. Use the numeric buttons to enter the fax Reports and Lists Registering the [R] Button number.
3 1. Press [Menu]. Ex. =R123_ Troubleshooting 2. Use [Up/Down] to select
Ex. PRE-FIX NO.=1_ YES=OK
6. Press [Stop/Reset] to return to standby mode.
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Advanced Fax Features 1 ■ Switching Temporarily to Tone Dialing Status Monitor If your machine to set for pulse dialing, use the procedure below to switch to tone dialing to use information services (i.e., banks, 2 airline reservations, and hotel reservations).
Reports and Lists NOTE To talk to the other party, you will need to connect the optional handset 3 or a telephone to the machine. Troubleshooting 1. Press [Hook]. 4 You can also lift the handset instead. Appendix 2. Use the numeric buttons to dial the required 5 information service. 3. When the recorded message of the information service answers, press [ ] to switch to tone dialing. If you pressed [Hook] in step 1, you can pick up the handset if you need to talk to the other party. 4. Use the numeric buttons to enter the numbers requested by the information service. 5. When finished, press [Hook] to disconnect the call. – If you used the handset, hang up to disconnect the call. – Tone dialing is canceled when you disconnect the call.
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Advanced Fax Features 1 Receiving Features Status Monitor
You can set the receive mode that suits your needs. The NOTE 2 machine also provides the following receiving features: – For
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Advanced Fax Features ● When You Hear the Telephone Call Ring Pattern 1 AnsMode: Optional Settings Pick up the handset and talk normally. If you hear a slow beep, it Status Monitor If required, change the optional settings as follows: means the call is from a fax machine trying to send a fax. Press 2 [Start] on your machine to receive the fax. If you do not pick up
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Advanced Fax Features 1 ● When You Hear the Fax Call Ring Pattern 5. Use the numeric buttons to enter the time (in After the machine rings, it receives the document automatically. 24-hour format) when memory reception Status Monitor starts, then press [OK]. 2 ■ Memory Reception If you do not want to set the time, press [OK] without entering any number and skip to step 7.
Reports and Lists The machine automatically receives faxes in memory when Ex. printing is disabled under certain conditions (i.e., toner or paper ON TIME=2_: 3 has run out). You can also set the machine to receive faxes in Troubleshooting memory during a certain time period of your choice, with password protection if required. 6. Use the numeric buttons to enter the time (in 4 24-hour format) when memory reception ends, Appendix 1. Press [Menu]. then press [OK]. 2. Use [Up/Down] to select
8. Press [Stop/Reset] to return to standby mode.
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Advanced Fax Features ■ 1 Releasing Memory Reception Reception Restriction Status Monitor You can restrict incoming fax calls from only the numbers 1. Press [Menu]. registered in the machine for speed dialing. This can help 2 eliminate unsolicited calls. 2. Use [Up/Down] to select
■ Remote Reception Remote reception allows you to use an external telephone connected to the machine to receive faxes manually. This can be useful when the machine is not nearby or being used by someone else at the moment.
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Advanced Fax Features 1 Registering Remote Reception ID Receiving a Fax Remotely Status Monitor Follow this procedure if you want to change the default remote 1. When you receive a call, pick up the 2 reception ID of 25. telephone. Reports and Lists 1. Press [Menu]. 2. Enter the two-digit remote reception ID on the 3 keypad to start reception. 2. Use [Up/Down] to select
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Advanced Fax Features 1 Additional Fax Modes Status Monitor The machine provides the following additional fax modes: ■ Timer Sending 2 broadcasting, timer sending, polling sending, polling Timer sending allows you to start transmission at a specified Reports and Lists receiving, relay initiation, and canceling reservation. time. You can combine other fax features with timer sending. 3 ■ Broadcasting 1. Load a document. Troubleshooting Broadcasting allows you to send the same document to multiple 4 recipients. 2. Press [Add. Mode] twice. Appendix 3. Use [Up/Down] to select <2 TIMER TX?>, then 1. Load a document. press [OK]. 5 2. Press [Add. Mode] twice. 3. Use [Up/Down] to select <1 BROADCAST?>, then press [OK]. 4. Use the numeric buttons, one-touch speed dialing button, coded speed dialing code, or directory dialing to enter a recipient, then press [OK]. If you enter recipients using the numeric buttons, you can set a subaddress and/or password (up to 20 digits). 5. Repeat the previous step to enter all required recipients (up to 131), then press [Start]. You can enter only up to 16 recipients if using the numeric buttons. 6. Press [Start] again to start transmission. Press [OK] to view the entered recipients before pressing [Start].
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Advanced Fax Features 1 4. Use the numeric buttons to enter the time of ■ Polling Sending transmission (in 24-hour format), then press Polling sending allows you to send a document in response to Status Monitor [OK]. the recipient machine’s request. 2 Ex. TIMER=20:00 1. Load a document. Reports and Lists YES=OK 3 2. Press [Add. Mode] twice. 5. Use the numeric buttons to enter a recipient, Troubleshooting or press [Add. Mode] to specify the fax feature 3. Use [Up/Down] to select <3 POLLING TX?>, 4 you want to start at the specified time. then press [OK]. <1 BROADCAST>: Broadcasting Appendix <4 POLLING RX>: Polling receiving. 5 <5 RELAY INITIATE>: Relay initiation. 6. If required, press [Down] and use the numeric buttons to enter the subaddress (up to 20 digits). If no subaddress is required, skip to step 8.
Ex. SUB=1234_ PWD= (TX=START)
7. If required, press [Down] and use the numeric buttons to enter the password (up to 20 digits). If no password is required, skip to step 8.
Ex. PWD=5678_ (TX=START)
8. Press [Start] to scan the document for timer sending.
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Advanced Fax Features 1 4. Use [Left/Right] to select
You can enter only up to 16 recipients if using the numeric buttons. 7. Press [Start]. 5. Press [Start] again to start polling remote documents. Press [OK] to view the entered recipients before pressing [Start].
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Advanced Fax Features 1 ■ Relay Initiation 5. Use the numeric buttons to change or enter the relay station’s subaddress (up to 20 Relay initiation allows you to send a document to a remote Status Monitor digits), then press [OK]. machine (relay station), which in turn sends the document to 2 other destinations. How the document is handled after it Ex. reaches the relay station depends on what function is registered SUBADDRESS=123_ Reports and Lists in the station’s subaddress. YES=OK 3 1. Load a document. 6. Use the numeric buttons to change or enter Troubleshooting the password (up to 20 digits). 2. Press [Add. Mode] twice. 4 If no password is required, skip to step 7. Use [Up/Down] to select <5 RELAY INITIATE?>, Ex. Appendix 3. PASSWORD=5678_ 5 then press [OK]. (TX=START) 4. Use the numeric buttons, one-touch speed dialing button, coded speed dialing code, or 7. Press [Start]. directory dialing to specify the relay station, then press [OK].
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Advanced Fax Features 1 ■ Canceling Reservation Status Monitor You can cancel sending jobs reserved in memory. 2 1. Press [Add. Mode] twice. Reports and Lists 2. Use [Up/Down] to select <6 CANCEL 3 RESERV.?>, then press [OK]. Troubleshooting 3. Use [Up/Down] to select the job you want to 4 cancel, then press [OK].
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Advanced Fax Features 1 Canceling Jobs Status Monitor Cancel an ongoing job (sending, receiving, or copying) as 2 follows. To cancel sending jobs reserved in memory, see Reports and Lists “Canceling Reservation,” on p. 1-16.
3 1. Press [Stop/Reset]. Troubleshooting 2. For sending or receiving jobs, press [OK] to 4 confirm canceling the job. Appendix Press [Clear] if you do not want to cancel the job. 5 NOTE – For sending or copying jobs, remove any unscanned documents from the ADF. – If you are in the copy standby mode and want to cancel a fax job, press [Stop/Reset] to return to the fax mode first. – You cannot use the machine to cancel printing jobs sent from a computer. For how to cancel printing jobs sent from a computer, see Chapter 2, “Printing,” in the Software Guide.
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Advanced Fax Features 1 2 Status Monitor Status Monitor 2 Reports and Lists Checking Job and Machine Status ...... 2-2 3 Checking and Printing Transmission/Reception Troubleshooting Results...... 2-2 4 Printing Reports and Lists ...... 2-3 Appendix Checking Print and Scan Counts...... 2-3 5
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Advanced Fax Features 1 Checking Job and Machine Status Status Monitor Status monitor allows you to view and print transmission 2 and reception results, print reports and lists, and check Reports and Lists print and scan counts.
3 ■ Checking and Printing Transmission/ Troubleshooting Reception Results 4 1. Press [Status]. Appendix 2. Use [Up/Down] to select
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Advanced Fax Features 1 ■ Printing Reports and Lists ■ Checking Print and Scan Counts Status Monitor For information on each report or list, see “Summary of Reports and Lists,” on p. 3-2. 1. Press [Status]. 2 2. Use [Up/Down] to select
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Advanced Fax Features 1 3 Reports and Lists Status Monitor 2 Reports and Lists Summary of Reports and Lists ...... 3-2 3 Printing Reports Automatically ...... 3-3 Troubleshooting TX RESULT REPORT ...... 3-3 4 RX RESULT REPORT...... 3-4 Appendix 5 ACTIVITY REPORT...... 3-5
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Advanced Fax Features 1 Summary of Reports and Lists Status Monitor The machine can generate the following reports and lists. For how to manually print reports and lists, see “Printing Reports and 2 Lists,” on p. 2-3. Reports and Lists 3 Report/List Description Troubleshooting TX RESULT REPORT Shows the transmission result. Can be set to print automatically. 4 RX RESULT REPORT Shows the reception result. Can be set to print automatically. ACTIVITY REPORT Shows past 60 transmissions and receptions. Can be set to print automatically. Appendix 5 MEMORY DATA LIST Lists reserved jobs stored in memory. MEMORY IMAGE PRINT Shows information and the first page of a reserved job.
1-TOUCH SPEED DIAL LIST Lists the names and fax numbers of recipients registered under one-touch speed dialing buttons. Also shows subaddresses if set.
CODED DIAL LIST Lists the names and fax numbers of recipients registered in coded speed dialing codes. Also shows subaddresses if set.
GROUP DIAL LIST Lists the names and fax numbers of recipients registered in each group dialing group.
MACHINE STATUS LIST Lists current machine settings.
LOST REPORT Lists documents that were lost from memory due to power cut. Cannot be manually printed out.
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Advanced Fax Features 1 Printing Reports Automatically Status Monitor TX RESULT REPORT, RX RESULT REPORT, and ACTIVITY Report Items 2 REPORT can be set to print automatically. Reports and Lists ■ The following items are displayed in a Transmission Result 3 TX RESULT REPORT Report: ● SESSION: Session number Troubleshooting 1. Press [Menu]. ● FUNCTION: Type of transmission 4 2. Use [Up/Down] to select
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Advanced Fax Features ● RESULT: Result of transaction 1 Report Items – OK: Transmission successful Status Monitor – NG: Transmission failed The following items are displayed in a Reception Result Report: 2 – STOP: Transmission manually canceled before completion ● SESSION: Session number Reports and Lists – MEM.FULL: Memory became full during transmission ● FUNCTION: Type of transmission 3 – JAM: Document jam occurred – RX: Memory or print reception – POLLING RX: Polling receiving Troubleshooting – NO ANSWER: Call not answered ● Error code: For descriptions of error codes, see Chapter ● NO.: Sequence number 4 9, “Troubleshooting,” in the Basic Guide. ● DESTINATION STATION: Name and number of the Appendix sending machine ■ 5 RX RESULT REPORT ● DATE: Date of transaction ● TIME: Time of transaction 1. Press [Menu]. ● PAGE: Number of pages received 2. Use [Up/Down] to select
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Advanced Fax Features ■ 1 ACTIVITY REPORT Report Items Status Monitor 1. Press [Menu]. The following items are displayed in an Activity Report: ● 2 2. Use [Up/Down] to select
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Advanced Fax Features 1 4 Troubleshooting Status Monitor 2 Reports and Lists General Problems ...... 4-2 3 Paper Feeding Problems...... 4-3 Troubleshooting 4 Faxing Problems...... 4-4 Sending Problems ...... 4-4 Appendix 5 Receiving Problems...... 4-6 Copying Problems ...... 4-10 Telephone Problems...... 4-11 Printing Problems...... 4-12
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Advanced Fax Features 1 General Problems Status Monitor 2 The machine has no power.
Reports and Lists Q Is the power cord plugged in securely? 3 A Check that the power cord is securely plugged into Troubleshooting the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power 4 strip is plugged in and turned on. Appendix 5 Q Is the power cord supplying power? A Use a different power cord, or test the cord for continuity using a voltmeter.
Nothing appears in the LCD.
Q Is the power cord plugged in securely?
A Unplug the machine and wait for five seconds, then plug it back in. If the LCD still remains blank, contact your local authorized Canon dealer or the Canon help line.
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Advanced Fax Features 1 Paper Feeding Problems Status Monitor 2 Paper does not feed properly. A Make sure you load paper that meets the requirements for use. (See Chapter 3, “Print Reports and Lists Q Does the machine contain too many sheets? Media,” in the Basic Guide.) 3 A Make sure you load the correct quantity. (See A Let the paper run out before refilling the machine. Troubleshooting Chapter 3, “Print Media,” in the Basic Guide.) Avoid mixing new stock with paper already loaded.
4 Q Is the paper loaded correctly? Repeated paper jams occur. Appendix A Make sure the paper is correctly loaded. (See Q Is the correct type of paper loaded in the 5 “Load Paper,” in the Starter Guide.) machine?
Multiple sheets feed together into the machine. A Make sure you load paper that meets the requirements for use. (See Chapter 3, “Print Q Is the paper loaded correctly? Media,” in the Basic Guide.)
A Make sure the paper is correctly loaded. (See “Load Paper,” in the Starter Guide.)
Q Does the machine contain too many sheets?
A Make sure you load the correct quantity. (See Chapter 3, “Print Media,” in the Basic Guide.)
Q Are different types of paper loaded in the machine?
A Load only one type of paper.
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Advanced Fax Features 1 Faxing Problems Status Monitor 2 ■ Sending Problems Q Is the recipient’s machine out of paper? Reports and Lists 3 Cannot send a fax. A Ask the recipient to make sure that paper is loaded in their machine. Troubleshooting Q Is the machine set for the correct telephone line 4 type? Q Are there other documents being sent from memory? Appendix A Make sure the machine is set for the correct telephone line type. (See “Set the Telephone Line A Allow time for the documents to finish sending. 5 Type,” in the Starter Guide.)
Q Is the document loaded correctly?
A Make sure the document is correctly loaded. (See Chapter 2, “Document Handling,” in the Basic Guide.)
A Make sure the cartridge cover is fully closed.
Q Is the one-touch speed dialing button or coded speed dialing code you entered registered correctly?
A Check that the speed dialing settings are registered correctly. (See Chapter 4, “Sending Faxes,” in the Basic Guide.)
Q Did you dial a correct number?
A Check that you have the correct number. Table of Contents
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Advanced Fax Features 1 Q Has an error occurred during transmission? Faxes sent from the machine are spotted or dirty.
Status Monitor A Check the LCD for an error message. (See Q Is the recipient’s machine working properly? 2 Chapter 9, “Troubleshooting,” in the Basic Guide.) A Check the machine by making a copy. If the copy is Reports and Lists A Print an Activity Report and check for an error. clear, the problem may be in the recipient’s (See “Printing Reports and Lists,” on p. 2-3.) machine. If the copy is spotted or dirty, clean the 3 scanner components. (See Chapter 8, Troubleshooting Q Is the telephone line working properly? “Maintenance,” in the Basic Guide.)
4 A Make sure there is a dial tone when you press Q Is the document loaded correctly? Appendix [Hook] or when you lift the handset of any external device connected to the machine. If there is no dial A Make sure the document is correctly loaded. (See 5 tone, contact your local telephone company. Chapter 2, “Document Handling,” in the Basic Guide.) Q Is the recipient’s machine a G3 fax machine? Cannot send using Error Correction Mode (ECM). A Make sure the recipient’s machine is compatible with your machine. Q Does the recipient’s fax machine support ECM?
Q Is the subaddress and/or password correct? A If this is the case, the document is sent without ECM. A If you registered a subaddress/password under a speed dialing button or code, make sure it matches the recipient’s settings.
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Advanced Fax Features 1 Errors occur frequently while sending. Q Has an error occurred during reception?
Status Monitor Q Are the telephone lines in poor condition, or do A Check the LCD for an error message. (See 2 you have a bad connection? Chapter 9, “Troubleshooting,” in the Basic Guide.) Reports and Lists A Check if there is a device nearby that interferes A Print an Activity Report and check for an error. 3 with signal transmission (i.e., microwave oven). (See “Printing Reports and Lists,” on p. 2-3.) Troubleshooting ■ Receiving Problems Q Is paper loaded in the machine? 4 Cannot receive a fax automatically. A Make sure paper is loaded in the machine. (See Appendix “Load Paper,” in the Starter Guide.) Q Is the machine set to receive automatically? 5 Q Is the telephone cable connected properly? A For the machine to receive faxes automatically, the receive mode must be set to
Q Is a document stored in memory, leaving little or no memory available?
A Print, send, or delete any documents stored in memory.
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Advanced Fax Features 1 No automatic switching between telephone and fax calls. Q Is paper loaded in the machine?
Status Monitor Q Is the machine set to switch automatically A Make sure paper is loaded in the machine. (See 2 between telephone and fax calls? “Load Paper,” in the Starter Guide.) Reports and Lists A For the machine to switch between fax and Q Can the sender’s fax machine send the CNG telephone calls automatically, the receive mode signal, which tells your machine that the 3 must be set to
Q Is a document stored in memory, leaving little or no memory available?
A Print, send, or delete any documents stored in memory.
Q Has an error occurred during reception?
A Check the LCD for an error message. (See Chapter 9, “Troubleshooting,” in the Basic Guide.)
A Print an Activity Report and check for an error. (See “Printing Reports and Lists,” on p. 2-3.)
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Advanced Fax Features 1 Cannot receive a document manually. Faxes do not print.
Status Monitor Q Have you disconnected the call by pressing Q Have you removed the plastic seal from the 2 [Start] or dialing the remote reception ID after toner cartridge? hanging up? Reports and Lists A Make sure you remove the seal from the cartridge. A Always press [Start] or dial the remote reception ID (See “Install Cartridge,” in the Starter Guide.) 3 before hanging up. Otherwise you will disconnect Troubleshooting the call. Q Is the toner cartridge installed properly?
4 Print quality is poor. A Make sure the toner cartridge is installed properly. Appendix (See “Install Cartridge,” in the Starter Guide.) Q Is the correct type of paper loaded in the 5 machine? Q Is the cartridge out of toner?
A Make sure you load paper that meets the A Replace the toner cartridge. (See Chapter 8, requirements for use. (See Chapter 3, “Print “Maintenance,” in the Basic Guide.) Media,” in the Basic Guide.)
Q Is the sender’s fax machine functioning properly?
A Contact the other party and have them check that the scanning components of their machine are clean.
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Advanced Fax Features 1 Received faxes print blotched or unevenly. Errors occur frequently while receiving.
Status Monitor Q Are the telephone lines in poor condition, or do Q Are the telephone lines in poor condition, or do 2 you have a bad connection? you have a bad connection? Reports and Lists A Error Correction Mode (ECM) should eliminate A Check if there is a device nearby that interferes such problems. However, if the telephone lines are with signal reception (i.e., microwave oven). 3 in poor condition, you may have to try again. Troubleshooting Q Is the sender’s fax machine functioning Q Is the sender’s fax machine functioning properly? 4 properly? Appendix A Ask the other party to check that their fax machine A Ask the other party to check that the scanning is functioning properly. 5 components of their fax machine are clean.
Q Is toner low or unevenly distributed?
A Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See Chapter 8, “Maintenance,” in the Basic Guide.)
Cannot receive using Error Correction Mode (ECM).
Q Does the sender’s fax machine support ECM?
A If this is the case, the document is received without ECM.
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Advanced Fax Features 1 Copying Problems Status Monitor 2 Cannot make copies.
5 A Make sure the toner cartridge is installed properly. Q Is the machine's memory full? (See “Install Cartridge,” in the Starter Guide.) A Change to the fax mode and check if the memory is Q Is the document loaded correctly? not full.
A Make sure the document is correctly loaded. (See Chapter 2, “Document Handling,” in the Basic Guide.)
A Make sure the cartridge cover is fully closed.
Q Does the document meet the requirements for the machine?
A Make sure you load documents that meet the requirements for use. (See Chapter 2, “Document Handling,” in the Basic Guide.)
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Advanced Fax Features 1 Telephone Problems Status Monitor 2 Cannot dial. Handset or telephone disconnects while you are talking.
Reports and Lists Q Is the telephone cable connected properly? Q Is the telephone cable connected properly? 3 A Make sure the cable is connected properly. (See A Make sure the cable is connected properly. (See Troubleshooting “Connect Telephone Cables and Install Handset,” “Connect Telephone Cables and Install Handset,” 4 in the Starter Guide.) in the Starter Guide.) Appendix Q Is the power cord plugged in securely? Q Is the power cord plugged in securely?
5 A Check that the power cord is securely plugged into A Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power is plugged into a power strip, make sure the power strip is plugged in and turned on. strip is plugged in and turned on.
Q Is the machine set for the correct telephone line Q Is the optional handset or telephone cable type? defective?
A Make sure the machine is set for the correct A Use another cord. telephone line type. (See “Set the Telephone Line Type,” in the Starter Guide.)
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Advanced Fax Features 1 Printing Problems Status Monitor 2 Nothing prints. Printout is skewed.
Reports and Lists Q Is the power cord plugged in securely? Q Is the paper loaded correctly? 3 A Check that the power cord is securely plugged into A Make sure the paper is correctly loaded in the Troubleshooting the machine and into the wall outlet. If the machine machine. (See “Load Paper,” in the Starter Guide.) is plugged into a power strip, make sure the power 4 strip is plugged in and turned on. A Make sure the paper delivery slot is free of Appendix obstructions. Q Have you removed the plastic seal from the 5 toner cartridge?
A Make sure you remove the seal from the cartridge. (See “Install Cartridge,” in the Starter Guide.)
Q Is the cartridge out of toner?
A Replace the toner cartridge. (See Chapter 8, “Maintenance,” in the Basic Guide.)
Printout does not match paper size.
Q Does the size of paper loaded in the machine match the paper size setting?
A Load the correct-size paper or change the paper size setting. (See Chapter 3, “Print Media,” in the Basic Guide.)
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Advanced Fax Features 1 Paper jams occur. Q Are you printing on the wrong side of the paper? Status Monitor Q Is the correct type of paper loaded in the 2 machine? A Some papers have a “right” side for printing. If the print quality is not as clear as you think it should be, Reports and Lists A Make sure you load paper that meets the try printing on the other side of the paper. requirements for use. (See Chapter 3, “Print 3 Media,” in the Basic Guide.) Printout has vertical white streaks. Troubleshooting 4 Printout is not clear. Q Is toner low or unevenly distributed? Appendix Q Is the copy density adjusted properly? A Redistribute the toner inside the cartridge. If the problem persists, replace the cartridge. (See 5 A Adjust the density properly. (See Chapter 6, Chapter 8, “Maintenance,” in the Basic Guide.) “Copying,” in the Basic Guide.)
Q Is the toner cartridge installed properly?
A Make sure the toner cartridge is installed properly. (See “Install Cartridge,” in the Starter Guide.)
Q Is toner low or unevenly distributed?
A Redistribute the toner inside the cartridge. If the problem persists, replace the cartridge. (See Chapter 8, “Maintenance,” in the Basic Guide.)
Q Is the correct type of paper loaded in the machine?
A Make sure you load paper that meets the requirements for use. (See Chapter 3, “Print Media,” in the Basic Guide.) Table of Contents
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Advanced Fax Features 1 5 Appendix Status Monitor 2 Reports and Lists Glossary ...... 5-2 3 Index ...... 5-9 Troubleshooting 4 Appendix 5
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Advanced Fax Features 1 Glossary Status Monitor
2 A C Reports and Lists AC CNG Alternating current. The type of electrical current available from a Calling Tone. This is a signal sent by fax machines to identify the 3 wall outlet. call as an incoming document. When the receiving fax detects Troubleshooting Activity Report this signal, it automatically starts to receive the fax transmission. The majority of fax machines in use today can send and detect A journal of the machine’s fax transactions, both sent and CNG signals. 4 received. Coded Speed Dialing Appendix Automatic Document Feeder (ADF) An automatic dialing method that allows you to dial a fax or The device included in the machine that feeds the document telephone number by pressing [Coded Dial] and a three-digit 5 being faxed or copied into the machine. code using the numeric buttons. Automatic redialing Cursor When the receiving fax machine is busy or does not answer, or The underline symbol you see on the LCD display when you when an error occurs while sending, the machine waits a register numbers and names in the machine. specified time and then automatically redials the number. If the receiving fax is still busy or does not answer, the machine waits the specified time and dials again.
B bps Bits per second. Refers to the speed with which a fax machine sends and receives data. Broadcasting Transmitting documents to more than one location (through the machine’s memory).
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Advanced Fax Features 1 D F Dialing methods FAX/TEL switching Status Monitor Ways of pressing one or more buttons to access a number to This option allows you to set the machine to automatically detect 2 connect to an outside party or fax machine. whether a call is from a fax or telephone. If the call is from another Dialing methods include one-touch speed dialing, coded speed fax, the transmission is automatically received. If the call is from a Reports and Lists dialing, group dialing, directory dialing, redialing, and regular telephone, the machine rings to let you know, so you can pick up dialing with the numeric buttons. the handset. With this feature, one telephone line can be shared by both the telephone and the fax. 3 Document FINE Troubleshooting The sheet of paper containing the data that you send to, or receive from a machine. The resolution setting for documents with very small characters and lines. 4 dpi Appendix Dots per inch. A machine of measurement for indicating a machine’s resolution. 5 DRAM Memory that is used for temporary storage of information such as: documents you want to print, scanned and received documents, and downloaded fonts. Dual access (Multitasking) Enables the machine to receive a fax, even if it is copying or printing a document. Also enables you to load other faxes into memory, make copies, print out reports, print documents or register information while the machine sends a fax from memory.
E ECM Error Correction Mode. The ability of your machine to reduce system and line errors when sending or receiving from another fax with ECM capability. ECM is most effective in areas where the telephone lines are in poor condition or there is frequent interference on the line. Extension A telephone connected to the machine that is used in place of the handset. You can use the extension telephone to activate incoming reception of documents manually.
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Advanced Fax Features 1 G I G3, Group 3 fax machine Interface Status Monitor Defined by CCITT/ITU-T. Uses encoding schemes to transmit The connection between two devices that makes it possible for 2 image data while reducing the amount of data that needs to be them to communicate with each other. The machine features a transmitted, thus reducing transmission time. G3 fax machines USB interface, which makes it compatible with IBM and similar Reports and Lists can transmit one page in less than one minute. Encoding personal computers. schemes for G3 fax machines are Modified Huffman (MH), Interface cable Modified READ (MR), and Modified Modified READ (MMR). 3 The cable used to create the interface between a printer and a Grayscale Troubleshooting computer. Representing color in black and white as a result of different Interface port intensities of color. Different colors and intensities of colors 4 appear as different shades of gray. The machine comes with one USB port, located on the back of the machine. You attach the cable that connects your computer Appendix Group Dialing and machine to this port. A dialing method that enables you to dial multiple one-touch ITU-T 5 speed dialing or coded speed dialing numbers together as a group. This means that you can press just one button to enter A committee created to set international standards for numbers when sending the same document to many telecommunications. destinations. J H Jack Halftone The telephone receptacles on your wall or on your machine used Using this method, the machine produces shades of gray by to connect the machine to the telephone line, answering machine, mapping dots to be printed. handset, or telephone.
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Advanced Fax Features 1 M O Manual receiving One-Touch Speed Dialing Status Monitor A method of receiving faxes in which you answer all incoming An automatic dialing method that allows you to dial a fax or 2 calls using the optional handset. If you hear a slow beep it telephone number by pressing a single one-touch speed dial indicates an incoming fax transmission from another machine. button. Reports and Lists Just press [Start] to receive the incoming fax. One-Touch Speed Dial buttons Manual redialing The numbered buttons on the operation panel that may be 3 When you use regular dialing, you can redial a number manually registered as single or a group of fax numbers. Once a number or Troubleshooting simply by pressing [Redial/Pause] on the operation panel. The group is registered, you press one button to dial the entire last number called is the number redialed. number or group. 4 Memory sending Scans a document into memory before the machine dials the Appendix number(s) and sends it. This method allows you to retrieve your original document immediately after scanning. 5 Modem A device that converts (MOdulates) digital data for transmission over telephone lines. At the receiving end, this device converts the modulated data (DEModulates) to digital format that the computer understands.
N Noise A term applied to a variety of problems that impair the operation of telephone lines used for faxing. Numeric buttons The round, numbered buttons on the operation panel marked the same as a standard telephone keypad. Press them to perform regular dialing. You also use the numeric buttons to enter numbers and letters when you register and names, and for entering coded speed dialing codes.
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Advanced Fax Features 1 P Redialing-manual See Manual redialing. Paper feed Status Monitor Registering Refers to guiding a sheet of paper into the machine’s paper path. A process by which you place fax or telephone numbers and 2 Paper feeder names in the machine’s memory for automatic dialing so that you Reports and Lists The device in the machine that feeds recording media into the can save time dialing frequently called destinations. machine for printing copied or faxed documents. Regular dialing Pause 3 Pressing the individual numeric buttons to dial a fax or telephone A timing entry required for registering certain long distance number. Troubleshooting numbers and for dialing out through some telephone systems or Remote reception ID switchboards. Pressing [Redial/Pause] enters a pause between 4 digits of a telephone number. The two-digit code that enables you to manually activate fax reception using a telephone that is connected to the machine. PHOTO Appendix Remote reception The document setting you use for sending or copying documents with intermediate tones, such as photographs. Activating fax reception by answering a telephone that is 5 connected to the machine, but that is not located near the Polling machine. You need to dial a remote receiving ID number to start One fax machine requesting another to send a document. The remote reception. receiving party calls the fax machine holding the document to be Report sent, and requests that it be sent. A document printed by the machine and containing information Printable area about the faxes it has sent or received. The area of a sheet of paper on which a printer can reproduce text or graphics (the printing area is smaller than the paper). Pulse See Rotary pulse.
R Receiving Receiving transmission is also defined as RX or Reception. The machine can be customized to receive fax documents in several ways. Reception See Receiving. Redialing-automatic See Automatic redialing. Table of Contents
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Advanced Fax Features 1 Resolution Speed dialing The density of dots for any given output device. Expressed in Dialing fax or telephone numbers by pressing a few buttons. To Status Monitor terms of dots per inch (dpi). Low resolution causes font use automatic dialing, you must register the numbers in the characters and graphics to have a jagged appearance. Higher machine’s memory. See also One-Touch Speed Dialing, Coded 2 resolution means smoother curves and angles as well as a better Speed Dialing, and Group Dialing. match to traditional typeface designs. Resolution values are STD Reports and Lists represented by horizontal data and vertical data, for example, 600 × 600 dpi. A document setting for sending normal typewritten or printed documents containing only text and no drawings, photographs, or 3 Rotary pulse illustrations. Troubleshooting A telephone dialing system where a dial is rotated to send pulses Standby to the telephone switching system. When you pulse dial, you hear clicks. When you touch-tone dial, the most common dialing The mode in which the machine is on and ready to use. 4 system, you hear tones. Rotary pulse dialing requires certain Appendix setting adjustments. RX 5 See Receiving.
S Scanning contrast A setting that darkens or lightens the scanning of documents. Sender ID Information printed at the top of a fax (also called TTI or Transmit Terminal ID), such as the date and time the fax was sent and the sender’s fax number. Sending A fax document that has been scanned by a fax machine and sent over telephone lines, in the form of electrical pulses, to another fax machine. Also called TX or Transmit. Sending speed The rate at which faxes are transmitted through the phone line. See also bps (bits per seconds). Session number A unique number assigned to each fax document sent or received by the machine and used to identify that particular fax document.
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Advanced Fax Features 1 T Timer sending Status Monitor The ability to send a document at a preset time in the future. You 2 do not have to be in your office to use timer sending to one or more destinations. Reports and Lists Tone A button that allows you to temporarily switch to touch-tone from 3 pulse dialing. In some countries, on-line data services may Troubleshooting require that you use tone dialing. Tone/pulse setting 4 The ability to set the machine to match the telephone dialing system your telephone line uses: touch-tone or rotary pulse. Appendix Toner 5 A black, resin coated powder contained in the toner cartridge. The machine applies the toner to the surface of the photosensitive drum inside the machine via an electrophotographic mechanism. Toner saver The feature that extends cartridge life by reducing toner consumption rate at a slight decrease in print quality. Transmit See Sending. TX See Sending.
U UHQ ™ (Ultra High Quality) An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity.
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Advanced Fax Features 1 Index Status Monitor
2 Symbols & Numerics D M Reports and Lists [ ] button 1-6 [Directory] button 1-3 MACHINE STATUS LIST 3-2 3 1-TOUCH SPEED DIAL LIST 3-2 Directory dialing 1-3 MANUAL 1-7 MEMORY DATA LIST 3-2 Troubleshooting A E MEMORY IMAGE PRINT 3-2 4 ACTIVITY REPORT 3-2 Error correction mode (ECM) 4-5, 4-9 Memory reception 1-9 Printing automatically 3-5 Appendix [Add. Mode] button 1-12 F N 5 Additional fax modes 1-12 FAX ONLY 1-7 NET SW. 1-7 AnsMode 1-7 FAX/TEL 1-7 Optional settings 1-8 Optional settings 1-7 O One-touch speed dialing 1-3, 1-12, 1-15 B G Broadcasting 1-12 GROUP DIAL LIST 3-2 P Paper jams 4-3, 4-13 C H Password 1-9, 1-14, 1-15 Canceling Handset 1-6, 1-10 PBX 1-5 Current job 1-17 [Hook] button 1-6 Polling receiving 1-14 Reserved jobs 1-16 Polling sending 1-13 CODED DIAL LIST 3-2 L Power cord 4-2 Coded speed dialing 1-3, 1-12, 1-15 LCD 4-2 Prefix number 1-5 LIST 1-3 Print and scan counts 2-3 LOST REPORT 3-2 Pulse dialing 1-6
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Advanced Fax Features 1 R T [R] button 1-5 Timer sending 1-12 Status Monitor Registering 1-5 Tone dialing 1-6 2 Using 1-5 Troubleshooting Reception restriction 1-10 Copying 4-10 Reports and Lists Redialing 1-4 Faxing 4-4 3 Automatically 1-4 General 4-2 Manually 1-4 Paper feeding 4-3 Printing 4-12 Troubleshooting Relay initiation 1-15 Receiving 4-6 4 Relay station 1-15 Sending 4-4 Remote reception 1-10 Telephone 4-11 Appendix Remote reception ID 1-11 TX RESULT REPORT 3-2 5 Reports and lists 3-2 Printing automatically 3-3 Printing automatically 3-3 Printing manually 2-3 RX RESULT REPORT 3-2 Printing automatically 3-4
S SEARCH 1-3 [Status] button 2-2 Status monitor 2-2 Subaddress 1-14, 1-15 Switchboard 1-5
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Advanced Fax Features 1 Status Monitor 2 Reports and Lists 3 Troubleshooting CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan 4 CANON U.S.A., INC. Appendix One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 5 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands CANON FRANCE S.A.S. 17, quai du Président Paul Doumer 92414 Courbevoie Cedex, France CANON (U.K.) LTD. Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10, 47807 Krefeld, Germany CANON ITALIA S.p.A. Via Milano, 8 20097 San Donato Milanese (MI) Italy CANON LATIN AMERICA, INC. 703 Waterford Way Suite 400, Miami, Florida 33126 U.S.A. CANON AUSTRALIA PTY. LTD 1 Thomas Holt Drive, North Ryde, Sydney, N.S.W. 2113, Australia CANON CHINA CO.,LTD 15F, North Tower, Beijing Kerry Centre, 1 Guang Hua Road, Chao Yang District, 100020, Beijing, China CANON SINGAPORE PTE. LTD. 1 HarbourFront Avenue #04-01 Keppel Bay Tower, Singapore 098632 CANON HONGKONG CO., LTD Table of Contents 19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong FA7-7793 (000) © CANON INC. 2005 Index