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Sberbank Europe Nachhaltigkeitsbericht 2020

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Sberbank Europe Nachhaltigkeitsbericht 2020 Sberbank Europe Nachhaltigkeitsbericht NICHTFINANZIELLER BERICHT 2020 SBERBANK EUROPE NACHHALTIGKEITSBERICHT Vorwort Im vergangenen Jahr haben die Töchterbanken der Sberbank Europe über ihre Bankdienstleistungen hinaus zahlreiche lokale Initiativen und Organisationen unterstützt. Die Stiftung der Sberbank Tschechien unterstützte Senioren und sehbehinderte Menschen. Sberbank Bosnien und Herzegowina spendete Schutzanzüge für örtliche Krankenhäuser. Sberbank Banja Luka half beim Kauf von Atemschutzmasken, Coronavirus- Tests und Schutzausrüstungen für medizinische Zentren. Unsere kroatischen Kollegen beteiligten sich mit großzügigen Spenden für Menschen in Kroatien, die von dem verheerenden Erdbeben in Zagreb im März 2020 betroffen waren. Für 2021 und darüber hinaus wollen wir uns als Sberbank Europe für unsere Stakeholder Tag für Tag verbessern und unsere Bankengruppe zu einer starken digitalen Bank weiterentwickeln. Wir möchten auch Sonja Sarközi, CEO Sberbank Europe weiterhin unseren Kunden transparente Produkte zu fairen Konditionen und einen außergewöhnlichen Liebe Leserinnen und Leser, Service anbieten und dabei unser Ziel nie aus den Augen verlieren: Kunden für ein Leben lang Für uns in der Sberbank Europe ist es ein besonderes zu gewinnen. Mit einer Präsenz in acht Märkten und stetiges Anliegen, unsere Gesellschaft aktiv und Zentral- und Südosteuropas unterstützt die positiv mitzugestalten. Vor allem in turbulenten Sberbank Europe mit ihren Finanzierungen die Zeiten wie diesen bieten wir als Bank Menschen und Projekte regionaler Kunden und trägt somit zur Unternehmen, die uns brauchen, einen wichtigen Weiterentwicklung und zum wirtschaftlichen Erfolg Service. der Region CEE/SEE bei. Praktisch über Nacht veränderte die COVID-19- Ich bin überzeugt, dass der beste Weg, um die Pandemie die Art und Weise, wie wir leben und Sorgen dieser stürmischen Tage zu überwinden darin arbeiten. Mehr denn je hatten die Sicherheit und besteht, sich auf das zu konzentrieren, wo wir als das Wohlbefinden unserer Mitarbeiter und Kunden Gesellschaft und als Bank stehen. Jeder von uns hat die höchste Priorität. Um die Infektionszahlen die Möglichkeit, einen von Hoffnung getriebenen innerhalb unserer Bankengruppe so niedrig wie Schritt zu setzen und mit jeder noch so kleinen Tat möglich zu halten, setzten wir in der Sberbank unsere Umwelt ein Stück besser zu machen. Ich bin Europe Group eine Reihe vorbeugender Maßnahmen mir sicher, dass wir auf dem richtigen Weg sind, eine um. Wir haben neue Möglichkeiten ausgelotet und nachhaltigere Zukunft für uns alle zu schaffen. eingeführt, um effektiv zusammenzuarbeiten und für unsere Kunden die bestmögliche Qualität unserer Produkte und Dienstleistungen zu gewährleisten. Unser Angebot wurde an die aktuelle Situation angepasst. Die Kreditraten unserer Kunden, die von den wirtschaftlichen Folgen des COVID-19-Ausbruchs betroffen waren, wurden zum Teil reduziert oder gar vorübergehend ausgesetzt. 1 SBERBANK EUROPE NACHHALTIGKEITSBERICHT Sberbank Europe Zentrale am Schwarzenbergplatz Wien Einleitung zum Bericht Die Sberbank Europe ist sich des Erfordernisses Geschäftsbereichs, die direkte Folgen für die Ge- bewusst, regelmäßig Berichte über den Einfluss ihrer sellschaft oder das Umfeld unserer Stakeholder ha- Tätigkeit auf Gesellschaft, Wirtschaft und Umwelt ben. Auf Grundlage der Folgenabschätzung wurde im zu veröffentlichen, und möchte ihre Entscheidungen Jahr 2018 eine Stakeholderbefragung durchgeführt, und Aktivitäten in diesem Bereich transparent mit dem Ziel, die Prioritäten und Erwartungen un- gestalten. serer Stakeholder im Bereich Nachhaltigkeit abzufra- gen. Mit dem folgenden konsolidierten Nachhaltigkeits- bericht informiert die Bank ihre Aktionäre und Stake- In den Jahren 2019 und 2020 hat die Sberbank Eu- holder über die wichtigsten nicht-finanziellen Leis- rope mit der Unterstützung unabhängiger Experten tungsindikatoren der Sberbank Europe im Jahr 2020. alle ihre Aktivitäten und nicht-finanzielle Leistungs- indikatoren in abteilungsübergreifenden Workshops Berichtspflicht gemäß §267a UGB NaDiVeG: Seit 2017 bewertet und einer Reihe von Analysen unterzogen. sind große Unternehmen von öffentlichem Interesse Das Ziel bestand darin, die Qualität der nicht-finan- gemäß dem Nachhaltigkeits- und Diversitätsverbes- ziellen Berichterstattung für die kommenden Jahre serungsgesetz (NaDiVeG), mit dem die EU-Richtlinie weiter zu verbessern. 2014/95/EU in der nationalen Gesetzgebung umge- setzt wurde, verpflichtet, Informationen zu umwelt- Für die Sberbank Europe geht die soziale Verantwor- rechtlichen und gesellschaftlichen Angelegenheiten tung unseres Unternehmens einher mit der Pflege zu veröffentlichen. Das vorrangige Ziel der Richt- unserer Beziehung zu unseren Stakeholdern. Wir linie besteht in der Förderung der Transparenz und möchten unser Geschäft im Sinne aller Parteien be- der Verbesserung der Relevanz, Konsistenz und Ver- treiben, mit denen die Sberbank interagiert. gleichbarkeit veröffentlichter nicht-finanzieller Infor- mationen. Vorstand der Sberbank Europe Sonja Sarközi, CEO Arndt Röchling, CFO Im Jahr 2017 hat die Sberbank Europe den Prozess zur Definition und Auswertung der relevantesten Bereiche in Bezug auf Nachhaltigkeit und soziale Unternehmensverantwortung eingeleitet. Das Kernteam für Nachhaltigkeit und nicht-finan- Alexander Witte, CRO Aleksei Mikhailov, CTO zielle Prioritäten der Sberbank Europe hat eine umfassende Folgenabschätzung durchgeführt – ein Überblick über Themen innerhalb unseres 2 SBERBANK EUROPE NACHHALTIGKEITSBERICHT Inhaltsverzeichnis 01 Vorwort 02 Einleitung zum Bericht 05 Hauptthemen des Nachhaltigkeitsberichts 2020 06 Über Sberbank Europe 07 Strategie 9 - Unsere Unternehmenswerte 10 - Produkte und Dienstleistungen 11 - Unsere Prioritäten 12 Produkten und Dienstleistungen 12 Unsere Privatkunden 12 - Sicherstellung der Qualität und Verfügbarkeit von Produkten und Dienstleistungen 13 - Alternativer Vertriebskanal:"MAKE A CUSTOMER NOT A SALE" 14 - Bank@Work und Partnerschaften Innovation 2020: Land Highlights 15 - Omnichannel-Präsenz und innovative Produkte 17 Finanzlösungen für Geschäftskunden 17 - Brücke nach Russland 18 - Kooperation mit CEE-Ländern 18 Regionaler Einfluss 19 Unterstützung der CEE-Volkswirtschaften während der COVID-19-Krise 20 Mitarbeiter 20 Gesundheit und Wohlbefinden 21 Talentmanagement, Weiterbildung und Entwicklung 24 Vergütung und faires Einkommen 25 Beteiligung und Engagement der Mitarbeiter 26 Vielfalt und Chancengleichheit 3 SBERBANK EUROPE NACHHALTIGKEITSBERICHT 27 Umwelt 27 Das Umweltverträglichkeitsmanagement der Sberbank Europe 27 - CSR Report Procurement & Cost Management, Real Estate & Facility Management 33 Ethik & Compliance 34 Einhaltung von Menschenrechten 35 Das Risikomanagement-System der Sberbank Europe 36 Elemente der Risikostrategie der Gruppe und Umsetzungsrahmen 37 Nachhaltigkeits- und Umweltfinanzierung 38 Sicherheit und Datenschutz bei Sberbank Europe 38 Cyber-Security 39 Business Continuity & Krisenmanagement 39 Physische Sicherheit 40 Datenschutz 41 Sponsoring, Wohltätigkeit & Umwelt 41 Gesellschaft, Bildung und Unterstützung von Kindern 42 - Gesellschaftliche Verantwortung 46 - Bildung 47 - Unterstützung von Kindern 48 Kultur 49 Sport und gesunder Lebensstil 50 Umweltbewusstsein 51 Kommunikation mit Stakeholdern 52 Abkürzungen 54 Impressum 4 SBERBANK EUROPE NACHHALTIGKEITSBERICHT Themenschwerpunkte des Sberbank Europe Nachhaltigkeitsberichtes 2020 THEMA KAPITEL IM BERICHT BELANGE GEM. NADIVEG Qualität und Verfügbarkeit von Produkten Qualität und Verfügbarkeit von Produkten n.a. und Dienstleistungen und Dienstleistungen Bereitstellung finanzieller Lösungen für Geschäftskunden Verantwortungsvolle und regionale Regionaler Einfluss Umweltbelange Finanzierung Nachhaltige Industrien und Sozialbelange verantwortungsvolle Finanzierung Achtung der Menschenrechte Mitarbeiter Gesundheit und Wohlbefinden Arbeitnehmerbelange Talentmanagement, Weiterbildung und Entwicklung Vergütung und faires Einkommen Beteiligung und Engagement der Mitarbeiter Vielfalt und Chancengleichheit Umwelt Steigerung der Energieeffizienz bei Risiko Management Sberbank Europe Druckmanagement Umweltaspekte im Mitarbeiterrestaurant von Sberbank Europe AG Ethik und Compliance Ethik und Compliance Bekämpfung von Korruption und Bestechung Achtung der Menschenrechte Risikomanagement Risikomanagement Umweltbelange Sozialbelange Privatsphäre und Datenschutz Sicherheit und Datenschutz bei Sberbank Sozialbelange Europe Wohltätigkeit und Sponsoring Sponsoring, Wohltätigkeit und Umwelt Sozialbelange Stakeholder-Kommunikation Kommunikation mit Stakeholdern der Arbeitnehmerbelange Bank Sozialbelange 5 SBERBANK EUROPE NACHHALTIGKEITSBERICHT Über Sberbank Europe DEUTSCHLAND TSCHECHIEN ÖSTERREICH Sberbank Europe AG UNGARN SLOWENIEN KROATIEN BOSNIEN UND HERZEGOWINA SERBIEN Regionale Präsenz der Sberbank Europe Die Sberbank Europe AG, mit Hauptsitz in Wien, hat etwa 780.000 Kunden, betreibt 187 Filialen und Österreich, ist eine Bankengruppe, die zu 100 % im beschäftigt europaweit rund 3.900 Mitarbeiterinnen Eigentum der Sberbank of Russia, der größten Bank und Mitarbeiter. Die Sberbank Europe verzeichnete Russlands, steht. Die Sberbank of Russia zählt über zum Jahresende 2020 eine Bilanzsumme von 70% der russischen Bevölkerung zu ihren Kunden. EUR 13 Milliarden. Die europäische Tochtergesellschaft Sberbank Europe ist in acht Märkten präsent: Österreich, Deutschland, Bosnien und Herzegowina (Sarajevo und Banja Luka), Kroatien, Tschechien, Ungarn, Slowenien und Serbien.
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