Public Libraries Are Amongst the Top Value for Money Public Services
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Issued by An Chomhairle Leabharlanna (The Library Council) No. 239 April 2004 ISSN 0332-0049 PUBLIC LIBRARIES ARE AMONGST THE TOP VALUE FOR MONEY PUBLIC SERVICES A national survey of public library users, lapsed users and non- people who have not used the library in recent years are not users reveals that over two-thirds of the adult population are, fully aware of the various services on offer. For example, only or have been, members of a public library – of these, 36% 50% knew that Internet access is provided; even fewer knew indicated that they had visited the library recently and 94% of that talking books could be borrowed, while only 15% knew them considered their last visit to have been ‘a success’. that they could get such things as motor tax and passport The results were published by An Chomhairle Leabharlanna application forms at the library. Reading groups and reading on 24th March and are based on TNS mrbi’s omnibus service, promotions are among the most popular activities organised PhoneBus. by public libraries and the 62% of non-users who didn’t know about them are certainly missing out. These findings suggest The report, A public space for all: use and non-use of public that more needs to be done to let the public know what kind of libraries, was launched in the newly refurbished Dublin City services the modern public library provides. Library and Archive in Pearse Street by the Minister for the Environment, Heritage and Local Government, Mr. Martin The main reason people gave for not visiting a library was “no Cullen T.D. time” (36%) while 13% obtained their reading material from elsewhere and 10% were simply not interested. Respondents, when asked what would convince them to go back to using a library, cited a number of factors. The top three factors were better stock, different stock items for loan (DVDs/CDs/Videos) and a change in the opening times which all recorded a 19% rating while 8% cited better parking. Some 52% didn’t know. Welcoming the findings Minister Cullen said: “The results of the survey provide a positive endorsement of the significant progress being made to modernise the library service following the policy review published in 1998 as Branching Out – A New Library Public Service” but he also admitted that the success of the service had “snuck up” on the Government and that they had now taken their place ‘amongst the top value for money investments in recent years’. “The public library service continues to be one of the most popular of public services – a view shared by user and non- L Minister Cullen launching A public space for all. user alike”, the Minister said. The Director of An Chomhairle Leabharlanna, Norma The research shows that membership of public libraries is also McDermott commented: “The clear message from this extremely high at 68% past and present membership and, important research is that the Irish people are using their public contrary to what some might believe, is extremely popular with libraries more frequently and for a greater variety of reasons young people. Of those questioned in the 15-19 age bracket, than ever before. And they are very happy with the experience 88% were members of a public library as opposed to 66% in they receive when they make that visit. They are borrowing the 45-54 age group and 63% in the 55-64 age category. more books, using the Internet more often, joining Readers The TNS mrbi poll for An Chomhairle Leabharlanna shows Groups, doing research and availing of such services as that even amongst those who are not members of a public talking books, music and art in ever increasing numbers. library, 82% were aware of where their nearest public library “The local authorities throughout the country, and the was situated. Department of the Environment, Heritage and Local Not surprisingly most people, at 79%, visited a public library to Government who fund our libraries, can be assured that they borrow or return items, mainly books, but 14% used them to are getting great value for money. They can also be assured study and the increasingly popular availability of the Internet that for every Euro invested in public libraries the general was availed of by 10% of visitors. public are receiving a valued and valuable service”. Public libraries provide a wide range of services in addition to Copies of the report can be obtained from An Chomhairle lending books, and awareness of these services is reasonably Leabharlanna, or may be downloaded from high among non-users. However, it is also clear that many www.librarycouncil.ie DESIGNING PARADISE • Stimulating international co-operation by gathering and ST. PATRICK’S DAY CELEBRATIONS BEYOND WORDS distributing examples of best practices. On 18 and 19 March 2004 representatives from European Thankful that he could differentiate between snakes and the A seven day feast of literature, art, drama and music gets under governments together with professionals from the library field from common or garden Book worm, libraries participated in local St. way next month. It is the fourth annual Beyond Words festival of all over Europe gathered in The Hague for the conference LIBRARIANS LOOK UP BELFAST FOR Patrick’s Day parades. arts and culture, organised by South Eastern Education and Creating Public Paradise, to discuss the conditions of public NATIONAL CONFERENCE Cootehill Library and Arts Centre has been at the heart of the Library Board’s library service and runs from Thursday 13th to library building in Europe, held under the aegis of the Council of community in Cootehill since it opened in September 2001. When Thursday 20th May. Europe’s Dutch presidency Around 130 senior staff from university, colleges of higher staff were approached this year by local organisers and asked to The award-winning event involves all 31 libraries in a programme The aim was twofold: education and national libraries throughout the UK and Ireland take part in the St. Patrick’s Day Parade it was decided that this packed with authors, musicians, storytellers and artists. 1) to exchange views on the opportunities for creating recently held their annual conference in Belfast. was an ideal opportunity to reciprocate the generous support that The festival, which won national recognition with a commendation sustainable public library buildings, which meet the changing L It is the first time the Society of College, National and University has been offered over the past two and a half years. at the Chartered Institute of Library and Information Professionals needs of citizens in the 21st century; and Libraries (SCONUL) has come to the city for more than 30 years. (CILIP) Public Relations and Publicity awards 2003, underlines 2) to promote international co-operation in finding solutions for The event has been jointly organised by the University of Ulster the library service’s commitment to making the arts more building public libraries throughout Europe. and Queen’s University. Delegates will discuss three of the main accessible to ordinary people. A varied and innovative line-up In preparation of the meeting, participants submitted national data challenges facing academic and national libraries: sees rock groups, string quartets, dancers, painters and on the state of the art in public library building in their respective puppeteers vie for the public’s attention. L countries. • Developing their service culture. Based on this data and on the exchange of views during the • Leadership. conference, the conference participants agreed at the end of their • Staff development. meeting on the following principles: 1. Public libraries are valuable and indispensable institutions for Welcoming delegates to the conference, Professor Gerry providing democratic access to information for everyone. McKenna, Vice-Chancellor of the University of Ulster, said: “A 2. Public libraries are spaces for all. They form an integral part of proper service culture depends upon a number of crucial the community in its full diversity. conditions without any one of which it cannot take hold. The first is 3. Public libraries are centres for preserving, activating and that it must enjoy the engagement of all staff, the attitudinal aspect. enjoying cultural heritage. They are centres for lifelong The second and related condition is common values. All the vision learning. They provide people of all ages with information, statements in the world are meaningless rhetoric if they are not ideas and materials for learning, widening their horizons, shared with every member of staff on a basis of parity of esteem. enhancing their abilities and skills as citizens, extending their The third condition is enthusiastic leadership – at all levels of the Preparations began, ideas were tossed around and hopes for knowledge and cultural taste. management and supervisory chain. The fourth is consistency of good weather were top of the list. Staff pooled their skills and 4. Public library buildings serve the needs of the users for a safe, standards throughout the various parts of the institution. came up with the idea of making giant bookworms that could be neutral and inspiring environment. The next condition is training for all. Many of the skills and working carried through the town and add a colourful note to the parade – 5. Public library buildings are subservient to the need of public practices of high quality service are not innate. The awareness Billy, Blaithín and Barry Bookworms were born. Out came the libraries for co-operation with other educational, cultural and should begin at induction and should continue through staff sewing machine that had to be repaired for the job and staff began social institutions and organisations. development, including management development. Underpinning frantic sewing and stuffing of the 12ft bookworms.