onnectSMF a publication of the SMF \ MICA (P) 113/03/2020
AUG 2020 ISSUE #SGUNITED: BUSINESS RESILIENCE
HIGHLIGHTS SMF Commemorates SAF Day
INSIGHTS Adapt. Transform. Resilience
*NEW* The Packaging Times
www.smfederation.org.sg
FOREWORD Secretary General’s Foreword and Farewell hat a year 2020 is shaping up to be! I reckon none of us would have envisioned it to kick-off the new decade with such an Wunprecedented degree of turbulence! It is my fervent hope that as members of the SMF, you would have found within your respective industry group, a support network that has been useful and effective in these past months since the on-set of COVID-19. Owing to the nature of the Editorial Advisors Editorial Team pandemic, advisories and information were constantly updated John Kong Nicholas Ngoh as the government has had to very quickly implement evolving Zhang Jia Lin Jessica Loo measures to ensure the safety of our citizens, while also Betty Tan Jane Lee cushioning the detrimental impact on our economy. As a result, Birch Sio Ng Wee Kok we have had four budgets announced in less than a hundred Ahmad Magad days, each of which brought about a deluge of information for our enterprises. The SMF secretariat swiftly implemented the SMF For editorial contributions, write to ACTS initiative that included a COVID-19 microsite to collate and [email protected] update members with the latest announcements, EDMs, webinars and other activities to assist our members through these trying times. Publisher Singapore Manufacturing Federation (SMF) Much has been said by now on the challenges we face. We are all well aware that we need to brace ourselves for more difficult situations that lie ahead of us, calling for tough 2985 Jalan Bukit Merah choices and decisions to be made. The key takeaway in the current context is ‘Resilience.’ Singapore 159457 Tel: +65 6826 3000 At the SMF, we have talked about business model innovation for many years. In this Fax: +65 6826 3008 current crisis, it is even more crucial that we innovate to build resilience. How do we ensure Email: [email protected] survivability and business continuity of our enterprises and get through the challenges Website: www.smfederation.org.sg together with our workforce and re-lay the foundation for a more sustainable future? How do we ensure that jobs, livelihoods and skills are protected so that the economic SMF Connect is a quarterly magazine by the engine continues to fire and the economy could grow sustainably? We are fortunate Singapore Manufacturing Federation (SMF). in Singapore to have a well-nurtured tripartite alliance built on the foundation of trust, which is one of the key pillars of our economy. Only with true open communication The SMF takes every reasonable care to ensure within the organisations, and within the tripartite partners encompassing the Trade that the information in this publication is Union, the Enterprises and the Government can there be sincere and open discussions accurate at time of print. The opinions expressed leading to good new measures and win-win solutions being crafted for the benefit of in this publication rest solely with their all parties and our nation, and thereby, enabling us to better prepare ourselves for the contributors/writers and do not constitute an upturn. And when the upturn comes, we must be ready to seize opportunities and endorsement by the SMF. preferably be the first off the block compared to the rest. The SMF reserves the right to accept or reject all editorial or advertising material, and assumes At the SMF we strive to regularly reinvent, fit and flex ourselves not only to remain no responsibility for the return of unsolicited relevant and deliver value to our members but also to ensure that we are an effective artwork or manuscripts. multiplier to the many government programmes that are entrusted to be disseminated and managed through us. Together with our many partners and stakeholders, we No portion of this publication may be believe that we are contributing in building resiliency within the ecosystem. reproduced without the permission of the SMF.
To ensure seamless continuity of leadership of the SMF Secretariat, it is coincident Distributed to more than 3,000 organisations. that I stated my intent to step down as Secretary General and retire to our key office bearers at the beginning of the year so that sufficient notice period is given to recruit my successor. I am delighted that one has been found in Lawrence Pek, an experienced corporate man and a seasoned entrepreneur.
I would like to take this opportunity to thank all my colleagues at SMF who have strongly supported me over the past almost 2-years of my tenure in the execution Publishing Consultant of my day-to-day responsibilities at the SMF, the SMF Council for the guidance on strategic matters, various government agencies such as Enterprise Singapore, Workforce Singapore (WSG), Skillsfuture Singapore (SSG) and Infocomm and Media Development Authority (IMDA) for their strong support to the many schemes and programme, various TAC partners, including SBF, SGTech, SIAA, SPETA and the MultiNine Corporation Pte Ltd ethnic chambers, and not forgetting our loyal SMF members who have given much Company Registration No. 200408623H support to the myriad of SMF programmes and activities. GST Registration No. 20-0408623-H 2 Jalan Rajah #02-06/08 I wish everyone good business success, good health and stay safe as we continue to confront the COVID-19 pandemic. Golden Wall Flatted Factory Singapore 329134 Ahmad Magad (Dr) Tel : (65) 6281 8888, (65) 6254 5995 Advisor Fax : (65) 6256 6681, (65) 6254 8468 Secretary General Email : [email protected] Website: www.multinine.com.sg October 2018 to July 2020
1 contents HIGHLIGHTS Go Global The SMF in the News 5 COVID-19 PIVOT Transformation Programme 20 SMF Commemorates SAF Day 6 SMF Buyers’ Market 2020 21 The SMF ACTS! 7 Indonesia: Your Next Manufacturing Federation 23 SMF – ITAP Academy Web Dialogue 8 Appreciating Our COO Staff 23 Lifestyle Industry Group: Fireside Chats! 9 Smart Automation Industry Group: Engineering TV 9 Enterprises GS1 Singapore 24 SMF ACTS: Overcoming Series 10 “Business Continuity Practices for Food Industry for The Packaging Times 12 COVID-19” Webinar 26 SME Capability Workshop @ SMF 27 WSH SMF CCL’s Webinars on Digitalisation during Safe Hands Campaign 2020 14 COVID-19 28 Manufacturing Sector: Amputations in Singapore 15 SMF CCL Goes Virtual for Training and Mentorship during COVID-19 29 Insights Enhanced Work-Life Grant 30 Adapt. Transform. Resilience 16 Global Ready Talent SMEs Go Digital Programme Success Story - 31 York Launch Service cruises at top speed with first-of-its-kind mobile application 18 Spotlight 32 COVID-19 Business Collaboration Guidance Note 19
COUNCIL MEMBERS
Executive Committee Chairman, Health, Safety, Energy & Chemicals COUNCIL MEMBERS President, SMF Security & Environment Mr Simon Li Ms Angeline Suparto Mr Douglas Foo, BBM Mr Bernard Esselinckx Feoso Oil (Singapore) Pte. Ltd Angeline Suparto Law Corporation Sakae Holdings Ltd Senoko Energy Supply Pte Ltd Mr Low Beng Tin, BBM Food & Beverage Assimilated Technologies (S) Pte Ltd Deputy President / Chairman, ICT & New Mr Cheong Chung Kin Mr Birch Sio Chairman, Global Business Technologies Win Sin Pte Ltd Concord Associates Pte Ltd Groups Function Group Mr Darren Lee Metrohm Singapore Pte Ltd Lifestyle Mr Vincent Wong Dr Bicky Bhangu Continental Automotive Singapore Mr Kimming Yap Rolls-Royce Singapore Pte Ltd Pte Ltd Chairman, Innovation & Creativeans Pte Ltd Mr Lee Tiong Heng Honorary Secretary Productivity Deloitte & Touche LLP Mr Ryan Chioh, PBM Mr Alessandro Perrotta Life Sciences FarEastFlora.com Pte Ltd Interplex Holdings Pte Ltd SMF Secretariat Mr Yeo Cheong Guan Eng Bee Paper Merchant Pte Ltd Honorary Treasurer Chairman, Membership & Medical Technology Mr Chua Chee Seong Mr Saw Ken Wye Industry Groups Ms Margareta Laminto Infineon Technologies Asia Pacific CrimsonLogic Pte Ltd Mr Patrick Chang Johnson & Johnson Pte Ltd Pte Ltd Paclin Office Products Pte Ltd Ms Zhang Jia Lin V ice President Metal, Machinery & Engineering Inflo Health Sciences Pte Ltd Mr Poh Choon Ann, PBM Chairman, Youth Network Mr James Wong O. E. Manufacturing Pte Ltd Mr. Neo Eng Chong Poh Tiong Choon Logistics Limited Ms May Ng Makino Asia Pte Ltd ARQon Pte Ltd Mr Teo Eng Cheong Mr Adam Hamid Surbana Jurong Pte Ltd P ackaging Council of Singapore Ms Betty Tan, PBM Naina Mohamed & Sons Pte Ltd Industry Group Chairmen Sin Cheong Containers Mtg Co Pte Ltd Mr Lim Meng Wee Emeritus President Building Products & SP Consulting (International) Pte Ltd Mr Renny Yeo, BBM Construction Materials Smart Automation Mr Jason Kurek Mr Brandon Lee NB: In alphabetical order by company Chairman, Ethics & Corporate Allegion (Asia) Pte Ltd Intech APAC Pte Ltd Governance / Public Relations & SMF Secretariat Corporate Communications Electrical, Electronics and Allied NB: In alphabetical order by industry Dr Ahmad Magad, JP Mr John Kong Industries group Secretary-General M Metal Pte Ltd Ms Joyce Seow Watson E.P. Industries Pte Ltd (Asia)
Information is accurate as of August 2020
Fight Against COVID-19 In light of the challenges presented by the COVID-19 outbreak, the SMF is stepping up outreach e orts on behalf of our members.
Be it feedback on business concerns or queries on government grants and exemptions in relation to COVID-19, submit them here via the SMF ACTS Feedback/Enquiry form.
We will forward these on to the relevant agencies and do our best to get an answer for you.
Scan the QR code to SUBMIT NOW! ? ? ? HIGHLIGHTS The SMF in the News
“The Singapore Manufacturing Federation has “This is an opportune time to innovate work a Covid-19 micro-site. We always advise our processes, undergo training and upgrade members to use government relief fairly. Workers equipment towards a digitalised business model, must also recognise and appreciate the constraints to be ready to seize opportunities when Covid-19 and difficulties which employers have.” recedes and the world embraces a new way of doing business.”
SMF President Mr Douglas Foo, SMF President Mr Douglas Foo, Some manufacturing firms face Employees, bosses flood business double whammy of rising expenses associations for advice, and lower revenues, as Covid-19 The Straits Times (11 May 2020) hits, TODAY Online (18 May 2020)
“The manufacturing sector accounts for about 20 per cent of Singapore’s GDP, with a large number of “Accelerating the digital transformation of the those involved in the manufacturing process, from factory into a smart factory has to be moved up movement of material, stock-taking, and logistics the priority list. Deploying robots into the work fulfilment, being supported by migrant workers. To space is no longer just a feasibility study. Instead, it keep up with the production capacity as a key has become a necessity.” contributor to the nation’s GDP, manufacturers are grateful for the access to the pool of foreign SMF Member Mr Leow Yong Peng, labour.” Akribis Systems SMF President Mr Douglas Foo, Coronavirus: Migrant workers “We have been already looking at going towards important to S’pore economy, automation, so we can upgrade our products and say business and trade groups in technicians and they can do more value-added response to calls to limit numbers, jobs.” The Straits Times (27 May 2020) SMF Member Mr Goh Khoon Seng, Osteopore
Pandemic prompts manufacturers to rejig supply chains, operations, The Business Times (02 June 2020)
5 HIGHLIGHTS SMF Commemorates SAF Day
Diving Unit (NDU), were allowed to attend the ceremony at the SMF’s concourse auditorium on 1 July 2020. During the ceremony, SMF and NDU representatives viewed the live virtual ceremony held at SAFTI Military Institute. Singapore Armed Forces (SAF) personnel also pledged and reaffirmed their commitment to upholding our nation’s defence. A one minute of silence was then held (front row from left): SMF President Mr Douglas Foo and SLTC Francis Goh, (second row from left): SMF Hon. Secretary Mr Ryan Chioh, SMF Hon. Treasurer Mr Saw Ken Wye, after the pledge to remember SAF and LTC Alvin Choo. (last row from left): SMF Council member Mr Lim Meng Wee and personnel who lost their lives during SMF Secretary-General Dr Ahmad Magad. their service in the SAF.
very year, the SMF organises Ceremony was held online and the The virtual SAF Day ceremony may the SAF Day Combined SMF was one of five selected civilian still be viewed on the MINDEF’s ERededication Ceremony for the organisations to conduct the virtual Facebook page. Scan the QR code East Zone to commemorate and pay ceremony on site. to watch the ceremony. n tribute to all SAF servicemen and women who played a part in making Due to social distancing measures, Scan the QR code to view the Singapore a safer home. However, only eight people, including SAF Day virtual ceremony. due to the COVID-19 pandemic, representatives from the Republic https://www.facebook. for the first-time ever, the SAF Day Singapore of Navy (RSN) Naval com/mindefsg/ videos/307502660628068/
Attendees stood in attention when Minister for A one minute of silence was held to remember Defence Dr Ng Eng Hen was about to deliver SAF personnel who lost their lives during their the SAF Day message. service in the SAF.
Senior Lieutenant Colonel (SLTC) Francis Goh The SAF Pledge was recited to reaffirm Singing of the National Anthem together with (left) presented a Token of Appreciation to the commitment to upholding our nation’s other organisations and SAF personnel all SMF President Mr Douglas Foo. defence. over Singapore.
6
HIGHLIGHTS SMF – ITap Academy web dialogue
he SMF joined the team at Industrial Transformation The over-subscribed session then broke into two break ASIA-PACIFIC (ITAP) for the inaugural episode out rooms. Ms Margareta Laminto chaired the dialogue Tof the ITAP Academy Connect Series on 20 May in Break Out Room #1 on the topic, Agility & What It 2020. Titled “Surviving the Great Disruption: How Takes to Pivot Manufacturing Production – Insights from Manufacturers are Facing the Storm”, this episode was Johnson & Johnson. Mr James Wong led Break Out attended by more than 500 like-minded people to Room #2 Survival Lessons from Past Crises & Steps discuss how they may survive the disruption caused by SMEs Can Take Now – Insights from O.E. Manufacturing. the pandemic. The sessions addressed key questions like: How are companies responding to the challenges arising from Unlike the usual webinar style, this session allowed the pandemic? What shifts and trade-offs are they attendees to have “face-to-face” engagements with the dealing with? How are they pivoting to new business panel – Dr Ahmad Magad (Secretary-General, SMF), opportunities even in this difficult time? Now, more than Mr Glen Tan (Group Managing Partner, FT Consulting), ever, is there an urgent need to fully embrace Industry 4.0 Ms Margareta Laminto (Chairperson, SMF Medical solutions and what does it take? Is there an opportunity Technology Industry Group and Country Director - for new forms of collaboration with suppliers, partners Hospital Group, Johnson & Johnson Singapore) and Mr and customers? Who are the likely survivors in the long James Wong (Chairman of SMF Metal, Machinery and run? Engineering Industry Group and Managing Director of OE Manufacturing) – which encouraged lively At the end of the session, attendees took home many interactions amongst attendees and panelists alike. nuggets of wisdom from the panelists. There will be more such webinars as we ease into a new normal. Keep The session kicked off with a dialogue between the yourself updated on upcoming webinars on the SMF panelists with discussions on disruptions caused by the website and SMF-ACTS microsite. n current pandemic that have forced many businesses across manufacturing to confront unprecedented challenges and stark choices. The panel also discussed the support options available for manufacturers in Scan the QR code to catch a Singapore. glimpse of the webinar.
Dr Ahmad Magad (Secretary-General, SMF), Mr Glen Tan (Group Managing Partner, FT Consulting), Ms Margareta Laminto (Chairperson, SMF Medical Technology Industry Group and Country Director - Hospital Group, Johnson & Johnson Singapore) and Mr James Wong (Chairman of SMF Metal, Machinery and Engineering Industry Group and Managing Director of OE Manufacturing) formed the panel in the inaugural episode of the ITAP Academy Connect Series.
8 HIGHLIGHTS Lifestyle Industry Group: Fireside Chats! o continue engaging and helping the SMF’s Lifestyle Singapore, presented a new initiative – LIG Fireside Chats! First Industry Group (LIG) members to cope with the COVID-19 broadcasted on 22 April 2020, the initiative spanned three Toutbreak, the industry group, in partnership with RHB episodes, with over 300 viewers till date. In each episode, the SMF’s LIG Chairman and head of the education sub-workgroup of the SMF’s LIG, Mr Kimming Yap, interviewed industry experts in the retail industry, to exchange ideas and identify new opportunities for companies amidst the pandemic. Participants gained insights on how physical brick n mortar brands can make a comeback by capitalising on new opportunities, by adopting digital concepts and strategies to create a seamless shopping experience both online and offline.
The interviews are now available on the SMF Youtube channel. Watch it now to kickstart your retail business to achieve growth in this ever-shifting situation. n
The SMF’s LIG Chairman Mr Kimming Yap (top left) interviewed industry experts in Fireside Chats! - Ms Yuet Whey Siah, Founder & CEO of SKALE in episode one (top right), Mr David Lee, Digital Commerce Lead of Singapore Institute of Retail Studies in episode two (bottom left), and Mr Steven Nebel, Founder and Managing Principal Scan the QR code to watch of LABHaus in episode three (bottom right). the videos.
Smart Automation Industry Group: Engineering TV
ogether with HP and Arcstone, the SMF’s Smart This inaugural webinar is available on the SMF’s Youtube Automation Industry Group (SAIG) presented its channel. Watch the videos now to take your first step towards Tinaugural YouTube Live engineering-themed webinar your digitalisation journey! n on 29 June 2020. This webinar series was initiated to update participants with the changes that will occur to develop the manufacturing sector due to the COVID-19 outbreak.
During his opening address, SAIG Chairman Mr Brandon Lee shared the concept of Manufacturing Digitalisation as a Service. He further shared how two new digital solutions, offered by HP inc. and Arcstone Pte Ltd respectively, can benefit the Engineering cluster. These digital solutions were then shared by the speakers.
Once a technology which required massive investment, Mr Mitchell Beness and Mr Richard SK Ng, the speakers from HP inc, explained how 3D printing is now an affordable option readily available to manufacturers. From manufacturing obsolete parts to full-on production, they are now equipped to support even A panel discussion was held after the presentations to answer large-scale manufacturing within Singapore. questions from participants. (from top left to bottom right): Mr Willson Deng (CEO, Arcstone Pte Ltd), Mr Mitchell Beness (Head of Category, With a focus on this zero barrier-to-entry, Mr Andre Klaus 3D Printing & Digital Manufacturing, HP inc.), Mr Brandon Lee (SAIG Chairman, SMF), and Mr Richard SK Ng (SMARC Manager, Smart from Arcstone Pte Ltd shared how they envisioned themselves Manufacturing & Innovation, HP inc.) becoming the catalyst in introducing radical digitisation within the economy. Participants were also invited to leverage on its free platform to get started on their digital transformation journey without the high overhead costs. Scan the QR code to watch the videos.
9 HIGHLIGHTS
Overcoming Challenges 29 May 2020
Mr Nicholas Ngoh from the SMF moderated a lively discussion with panelists Mr Linus Ng from Donaldson & Burkinshaw LLP, Dr Daniel Chan from Fullerton Health, Mr Kee Chia Choon from the Singapore National Employers Federation and Mr Hao Shuo from the Ministry of Manpower. The panel Overcoming Uncertainties discussed a wide range of topics from safe 8 May 2020 management steps for businesses to the recommended approach for businesses Members joined the webinar aimed at to manage their workforce amidst these helping companies resolve their legal and challenging times. The panel also fielded business concerns arising from COVID-19. questions from the audience. During the session, Mr Lincoln Tan from the SMF CCL spoke on the Enhanced Work Life Grant for salary relief, Mr Kelvin Kek from Allen & Gledhill detailed the impact of the Scan QR Code to watch this series. COVID-19 Temporary Act for businesses and Mr Daniel Elegent from Euler Hermes Singapore advised members on the way they are able to grow confidence in their business in turbulent times.
Scan QR Code to watch this series.
10 HIGHLIGHTS OVERCOMING SERIES The SMF ACTS initiative was launched to help our members navigate the many different government regulations and relief measures in relation to the Covid-19 pandemic. The ‘Overcoming’ series of webinars were organised by the SMF as part of SMF ACTS to provide members with crucial information on labour solutions, legal obligations, and even business matching. The Overcoming Series is made possible in partnership with RHB Singapore.
Overcoming Risks 24 June 2020
As companies readied to enter Phase 2 of our re-opening post circuit breaker, the Overcoming Risks webinar served as an important resource towards assisting member companies with their reopening needs. Dr Morrison Loh from Raffles Health Insurance spoke at length on good practices for the workplace and Ms Ong Peh Woon from Workplace Safety and Health Council advised companies on how they may build up capabilities in addressing workplace safety, health and security.
Recognising that companies may not have the resources to comply with the new safe management regulations, the webinar concluded with a LIVE sharing session from solution providers with technology solutions addressing a number of business needs.
Scan QR Code to watch this series.
11 HIGHLIGHTS THE PACKAGING TIMES A newsletter of the Packaging Partnership Programme
Singapore’s Zero Waste Masterplan
ith Singapore’s only landfill, Semakau Landfill, projected to run out of space by 2035, there is an urgent need for Singapore to adopt a more Wcircular economy approach in reducing waste, recovering resources and shifting towards greater sustainability in both production and consumption.
Businesses globally are now developing a growing consciousness of the need to do their part for the environment. In Singapore, the inaugural Zero Waste Masterplan was launched on 30 August 2019 which focuses on three priority waste streams: food waste and packaging waste (including plastics), both of which are generated in large quantities, as well as electrical and electronic waste (e-waste), which has a detrimental effect on the environment if not properly managed.
The Government is supporting the sustainable management of these three priority waste streams through a regulatory framework to promote resource sustainability.
Focusing on Packaging Waste
Packaging can be made from any material and is used to contain, protect, handle, deliver or present goods. However, it also makes up about one- third by weight of Singapore’s domestic waste disposed of. As packaging is so commonly used, we need to find ways to reduce and consume them more sustainably.
Man datORY Packaging Reporting (MPR) Framework
In 2019, the landmark Resource collect data on the types and amounts plastics, to ensure companies take greater Sustainability Act (RSA) was legislated to of packaging that they placed on the responsibility for the management of give effect to the Mandatory Packaging Singapore market starting from 2021 for packaging waste from their products. Reporting (MPR) framework. Through the annual submission to NEA together with A Deposit Refund Scheme (DRS) for RSA, the Government has mandated the their 3R plans. beverage containers will be implemented reporting of packaging data and plans to by 2022 as the first phase of an EPR reduce, reuse or recycle (3R) packaging. The MPR aims to spur companies to framework for packaging waste For a start, this applies to manufacturers take action to reduce the amount of management. and importers of packaged products, as packaging used and packaging waste well as retailers such as supermarkets disposed of. The MPR will also lay the with an annual turnover of more than foundation for the Extended Producer Scan this QR code for $10 million. Under the MPR framework, Responsibility (EPR) framework for more information on the obligated companies will be required to managing packaging waste, including RSA and MPR.
Introduction to the Packaging Partnership Programme (PPP)
To continue the support to companies Agency (NEA) to introduce the Packaging of the various relevant industries (e.g. in their sustainable packaging waste Partnership Programme (PPP). manufacturers, importers, service management journey after the end of providers) in Singapore, to familiarise the Singapore Packaging Agreement This Programme aims to implement companies with the MPR requirements (SPA) on 30 June 2020, the Singapore outreach initiatives, share knowledge and to build industry capability Manufacturing Federation (SMF) is in and industry best practices through in sustainable packaging waste partnership with the National Environment workshops and trainings to stakeholders management.
12 HIGHLIGHTS
Logo for Products with Reduced Packaging (LPRP)
companies that have made the effort join, simply scan the QR Code below to minimise packaging waste. and complete the PPP Membership Application Form. No membership fee Companies that have taken proactive is required to join the PPP. The Logo for Products with Reduced steps in reducing packaging waste Packaging (LPRP) is a voluntary eco- may apply to have this logo on their For more information about the label to mark packaging of products products, subject to approval. Contact Packaging Partnership Programme, that have undergone improvements the PPP Secretariat to find out more. please contact the PPP Secretariat at to reduce the amount of packaging 6826 3042. n material used. Launched on 5 June Join as a PPP member today to 2017 at the World Environment Day, pledge your support to reduce it was introduced under the SPA to packaging waste in Singapore and enable consumers to identify products receive updates relating to sustainable Scan this QR Code to sign with reduced packaging and recognise packaging waste management. To up as a PPP member.
13 WSH Safe Hands Campaign 2020
o raise awareness on machinery safety and loved ones, and our fellow workers at the workplace. preventive measures that can be put in place in, This goes beyond hand and finger injuries, but also in Tthe SMF launched the Safe Hands Campaign 2020, the prevention of the formation of new virus clusters together with Workplace Safety and Health Council and its potential spread at the workplaces. This is the (WSHC) on 19 May 2020. This campaign also serves as objective of the WSH Council and its tripartite partners, a reminder on the importance of protecting our hands especially during this period as we support the nation’s while at work. fight against COVID-19,” urged Mr Douglas Foo, SMF President and WSHC’s Chairman of the WSH Council Due to Circuit Breaker measures, the campaign was (Manufacturing) Committee, during the campaign. launched virtually and streamed live on the SMF’s Facebook and Youtube channel. Almost 300 companies pledged their commitment to prevent hand injuries in the workplaces and were acknowledged during the campaign. During the campaign, SMF Secretary- General Dr Ahmad Magad announced the SMF as one of the BizSAFE Partners with WSHC. As one of the BizSafe Partners, the SMF is committed to “continue its work with the WSHC and look into how we may uplift and improve WSH standards in the manufacturing community,” said Dr Magad during his welcome remarks at the campaign.
During his opening remarks, SMF President and WSHC’s Chairman for WSH Council (Manufacturing) Committee, encouraged employers and employees to observe personal cleanliness and be socially responsible to protect themselves, their loved ones and fellow workers in the workplace from COVID-19.
The loss of one finger, even a part of a finger, not only causes pain to a person. It is detrimental to one’s livelihood and causes physical and emotional turmoil to not just the victim, but also to his or her family. Therefore, continue to stay vigilant in protecting our hands and strive towards the goal of zero accidents. SMF Secretary-General Dr Ahmad Magad delivered the welcome Lend a helping hand to one another by watching out for remarks where he announced the SMF as one of the BizSSAFE potential dangers. Let us not let familiarity cause us to Partners with WSHC. neglect the dangers in the workplace. n
The health of the workforce goes hand-in-hand with safety in the workplaces. With the COVID-19 outbreak, it has brought the importance of a healthy workforce Scan the QR code to watch the speeches and the list into sharp focus. Therefore, besides focusing on hand of companies that have pledged their commitment in enforcing safer processes in the workplaces. and finger injuries, employers and employees alike were encouraged to observe personal cleanliness and be socially responsible. “We must protect ourselves, our
14 WSH MCANUFA TURING SECTOR: AMPUTATIONS IN SINGAPORE
and and finger injuries at the workplace are often In 2017, 117 (94%) out of a total of 125 amputation cases overlooked as compared to other injury types. resulted in the complete loss or partial loss of the use of HAlthough seemingly minor, amputations, including hands. Most of these incidents were due to either unsafe those of the hand or finger(s) remained as the second workplace conditions because of inadequate safety highest contributor to workplace major injuries over the provisions (e.g., failure to install machine guarding), or last five years, with one occurring almost every three unsafe acts carried out by workers. n days. (See Graph 1)
160 132 123 143 140 125 117 120
100
80 60
40
20
0 2013 2014 2015 2016 2017 Year Graph 1: Workplace injuries that have resulted in amputations from 2013 to 2017
Source: Workplace Safety and Health Report – National Statistics 2014, 2015, 2016 and 2017. Source: Amputations at work: What do we know about it? WSHI Institute, WSH Institute Annual Report 2017.
WSH COUNCIL MATERIALS FOR MANUFACTURING COMPANIES 1. WSH Guidelines on Managing Safety and Health for SMEs in the Metalworking Industry 2. WSH Guidelines on Safe Use of Machinery 3. Case Studies for the Metalworking Industry 4. Checklist for Working Safely with Machines 5. 6 Handy Tips for Safe Hands 6. Look. Think. Do. – 6 Basic WSH Rules for Working with Machines (English, Mandarin)
15 Insights Adapt. Transform. Resilience Shevron Pte Ltd – Transforming Textiles to Masks
Managing Director Shevron adapted quickly to the changing and helped to pave the way to rethink of Shevron landscape and started shifting their our winning aspiration in this new norm Ms Jade Yip. business to online platforms. This gave business landscape – our geographies, (Photo by their products a greater visibility in a product categories, consumer segments, Shevron Pte Ltd) growing consumer market and they could channels, vertical stages of production – harness the advantages of e-commerce so that we may compete and win in the by keeping abreast with shifting new norm, position Singapore globally consumer market buying trends. Besides and make the world a better place.” n their website, they explored various e-commerce platforms such as Lazada, Qoo10 and Shopee, which allowed them to grow their presence organically online and leverage on the opportunity to connect with more consumers online during the circuit breaker.
hevron is a Singapore design and As the outbreak escalated, the country manufacturing company renowned was facing a mask shortage as people Sfor its product innovation, design, scrambled to mask up to protect embroidery and print. The company’s themselves from the virus. So using their product portfolio includes quality bags expertise, Shevron designed and launched and accessories, clothing as well as home ShieldMask+ on the online markets in décor products. When the COVID-19 February 2020. As the virus is spread outbreak hit, Shevron was not able to through water droplets, Shevron designed conduct their business in the usual way of the reusable cloth mask to contain four direct selling to their corporate and tourism layers of protection to repel moisture customers. Their overseas production particles, with two times more filter than house and local outsourced partners were surgical masks. Shevron has also donated also closed due to the outbreak, which left more than 10,000 of these masks to them having to rely solely on their own foreign workers and frontline workers. local production capacity. Managing Director of Shevron Ms Jade Realising that they could not continue Yip commented, “These (changes made Each ShieldMask+ was sewn by hand. (Photo their business in the conventional way, to the business) were essential for survival by Shevron).
ORIENT CROWN – From Singapore and Beyond
RIENT CROWN, a homegrown set up their own e-commerce page on ORIENT CROWN will continue to luxury brand, provides consumers their website with customers’ support strengthen their local business. Through Owith a range of high quality watch and safe delivery to the client’s doorstep. their expansion overseas, they hope to winders that can preserve the quality However, to protect their brand image, globalise the Singapore luxury brand of automatic watch pieces by winding they could only display their mid-range by providing the same experience that them while they are in storage. Though products and were not able to provide their clients had when they visit their a very niche market, they are one of the customisation of the products online. Singapore stores. n biggest providers in Southeast Asia for this market, with 60% of their clientele Therefore, with majority of their clients made up of tourists. overseas, there was one way to ensure business resilience – “we go to where When COVID-19 hit Singapore, the our clients are based at,” said Mr Waleed company saw a sudden drop in tourists’ Abumazen, Managing Director and co- clientele. The Circuit Breaker further founder of ORIENT CROWN. With their exacerbated the situation when they overseas contacts, and countries’ borders had to close their outlets during the opening up, ORIENT CROWN took the period. Moving the business to online opportunity to step into Malaysia, where platforms was the only way for business their second biggest overseas clientele survival. However, as a luxury brand in a are based, and South Korea. Both store niche market, they could not hop onto locations are in the pipeline to open Mr Waleed Abumazen, Managing Director available e-commerce sites as this goes within these few months. and co-founder of Orient Crown. (Photo by against their brand image. Hence, they ORIENT CROWN).
16 Insights
MiRXES Pte Ltd - SCALING FROM CANCER DIAGNOSTICS TO COVID-19 TESTS
swiftly, the team in MiRXES completed test from the lab to the clinic, scaling up technology transfer within a week, production to meet demands globally by repurposing their production lines leveraging on capabilities which we have to manufacture 100,000 test kits per built up since our founding in 2014.” week. They have since ramped up their production capacity to manufacture MiRXES plans to continue to grow and more than 500,000 test kits a week. enhance their diagnostic development, (Photo by MiRXES Pte Ltd) Their Singapore production site supplies expanding from cancer to infectious the test kits to 13 hospitals and labs in diseases, and later to chronic diseases. ingapore-based biotech company Singapore, and to more than 20 countries There are also plans to expanding and MiRXES specialises in developing worldwide. They also supply other building a new Industry 4.0 manufacturing SRNA-focused research applications essential supplies for COVID-19 testing, site and looking to expand their presence and diagnostic tests, such as GASTROClear, which include swabs and tubes for in new overseas markets such Central the world’s first microRNA blood test for sample collection, viral RNA extraction and South America, which they had early detection of stomach cancer. When kits, and equipment for automated RNA entered through the COVID-19 test kits. n the COVID-19 outbreak spread, they faced extraction. Besides manufacturing the a drop in demand for their products test kits, their R&D team started focusing and services. People were holding back on developing reagents and products on going to clinics and hospitals for that are related to COVID-19 and other diagnostic tests, while hospitals worldwide infectious diseases. were concentrating resources on testing and treating COVID-19 patients. Research “The changes have allowed us to laboratories also had to close as countries emerge from the outbreak stronger, with entered into lockdown, leading to a drop enhanced capabilities in manufacturing, in demand for research reagents. with a wider global customer base and new diagnostic product users worldwide,” In view of the escalation of the outbreak, said Dr Zhou Lihan, the co-founder their partners in the Agency for Science, and CEO of MiRXES, “the experience in Technology and Research (A*STAR) carrying out these changes gives us the approached them in early February to confidence that, in situations such as a mass produce the Fortitude Kit RT-PCR viral pandemic, we can respond quickly Co-Founder and CEO of MiRXES Pte Ltd Dr diagnostic test for COVID-19. Moving and act swiftly to bring a new diagnostic Zhou Lihan (Photo by MiRXES)
O sTEOpore International Pte Ltd – Business Continuity improves Business Resilience
steopore International manufactures and efficacy of their 3D printers also implantable devices that regrows resulted in significant improvement of Obone tissue for the human skeletal quality and doubled their production system. By combining the science of output, even though they only had half Tissue Engineering and Regenerative the workforce. Medicine with 3D printing, they produce a microarchitecture that enables the Osteopore International used to travel to healing process. different parts of the world to meet with surgeons to drive product innovation. Designated as an essential service during With border closed in many countries, the COVID-19 outbreak, they continue Osteopore CEO Mr Goh Khoon Seng (right) they were unable to do so. However, to provide implants for patients that together with Chief Technology Officer every crisis comes with opportunities. require urgent surgeries such as trauma Mr Jing Lim (left). (Photo by Osteopore The outbreak has compelled many to International). and tumour removal. However, as they accept digital platforms such as video- sent their products to Malaysia for Safe distancing measures must still be conferencing tools. This helps Osteopore gamma sterilisation, with the Malaysia’s adhered even as an essential service. International to easily communicate with Movement Control Order (MCO), their Therefore, following business continuity stakeholders overseas through digital logistics was disrupted, with delays guidelines, they implemented split teams communications platforms. Without the from five to 10 days. This affected their operations for the production floor. They need of a physical space for meetings, products delivery to hospitals locally and also signed up for SkillsFuture course they are able to arrange webinars and overseas. “Having gone through SARS, on digital workplace for their staff engaged surgeons to share their user we did expect disruption in Singapore so that they may learn to utilise data experience with the global community. and some Asian countries. We did not and information effectively for higher anticipate a global pandemic,” said Mr productivity. This means increased data The outbreak has created opportunities Goh Khoon Seng, CEO of Osteopore visibility and analytics on the production for Osteopore International to improve International. This has caused delays in floor, helping the team to respond and their business resilience. The outbreak may finalising agreements with distributors in troubleshoot problems immediately. The end one day. Even so, they will continue to the US and the EU. focused efforts to improve the efficiency implement the changes they have made during this pandemic period. n
17 Insights SMEs Go Digital Programme Success Story - York Launch Service cruises at top speed with first-of- its-kind mobile application An article by the Infocomm Media Development Authority (IMDA)
usiness is brisk at York Launch In May 2019, they got to work customising Convinced of the benefits of digitalisation, Service. Functioning like a water an online booking application for York the team now frequently comes back Btaxi service for the Sea Transport Launch Service, and piloted Book- with suggestions on ways to improve the industry, the company makes more than a-Launch in August with selected application or new functions to include, 100 boat trips per day, ferrying workers customers. Today, over three quarters of Mr Kieu jests. between Marina South Pier and bigger their clients have converted to using the vessels in nearby anchorage waters. application for boat charters. Book-a-Launch, now on version two, is still a work in progress. The company Despite the steady business, what had After further assessment by the Infocomm is currently test bedding and working been gnawing away at managing director Media Development Authority under on instant automated invoicing once Mr Kieu Kim Sen’s mind were the old the SMEs Go Digital programme and a trip is completed and a GPS function school manual processes in York Launch MPA, Book-a-Launch became one of the that shows the boatman only the target Service’s operations room – processes first batch of solutions approved under vessel for easier navigation. that had not evolved since the company the Industry Digital Plan for the Harbour was founded in 1993. Craft sub-sector. Sharpening business edge As an early mover in the harbour craft “Orders were taken over the phone. Book-a-Launch allows customers to key sub-sector to digitalise, Mr Kieu estimates Booking details and acknowledgement in their booking details (such as date, at least a 10 percent increase in revenue of delivery completion by customers and time and targeted vessel to reach), within the first year of adopting the payments to boatmen were done with eliminating erroneous note taking or solution. Book-a-Launch also gives York paper and pen. There was minimal use overlooked orders by more than 50 Launch Services a unique advantage of technology in our processes,” says the percent. Customers will later receive a when pitching to potential clients. 42-year-old who took over the business push notification on the details of their in 2003. boat – not unlike getting the car plate “We can now differentiate ourselves from number of your hired ride. competitors. There’s no need to get into Manual processes inevitably led to a price war with this new angle,” says Mr mistakes and disputes. Sometimes the Operations staff at York Launch Service Kieu who admits they are not the cheapest team might forget to dispatch an order on can view the list of bookings at a glance operator in the market because their fleet time – it is crucial to get workers to their and locations of their boats via a global of 40-odd vessels are fitted with twin vessels punctually – as they simply had positioning system (GPS) tracking engines for better safety and reliability. too many things to manage, he shares. function. Information on completed trips is also automatically channelled to the That’s not all however; the forward- Winds of change company’s accounts department for thinking managing director hopes that From the early 2010s, the explosion swift invoicing. digitalisation will start to attract more of mobile technology and disruption young talents to the fold. of whole industries (from media to Strong employee approval retail) planted a seed in Mr Kieu’s mind. “I have to salute and give credit to my While most of the industry is still engaged However, he was held back by financial team. Without their eager participation, in manual processes, Mr Kieu insists that constraints and the taxing process of test the adoption would not have been digitalising is crucial. “Technology usage bedding and implementation. successful,” says Mr Kieu of his operations is now a natural way of life. It’s only a staff, of whom at least 80 percent are matter of time before it becomes more By 2018 however, he was moved to long-time mature employees. For many, common in our industry,” he says. action, inspired by the results of on-land this is the first time they are using digital transportation applications like Grab and means for operations work. “We can choose to wait and watch Uber. “I saw something in that model. It other companies gain success with really eliminates a lot of paperwork,” he “They were of course concerned at digitalisation, or we can be in the says. first that digitalisation would create forefront as the first mover. The choice is redundancies, but that’s not at all true. obvious.” n Mr Kieu and his operations director Mr Our intention was to make their job easier Vincent Choo sifted through multiple and give them more time for rest by software vendors before landing on simplifying their work process,” he recalls. a match with ShipsFocus Pte Ltd, Scan this QR code to find which specialises in maritime shipping Where in the past, a work shift required out more about the SMEs digitalisation. The project received three people, only two people are now Go Digital programme. financial support from the Maritime and needed for booking operations. The third Port Authority of Singapore’s Maritime person is now free to be redeployed to Cluster Fund - Productivity. other tasks, such as monitoring and boat deployment.
18
GO GLOBAL COVID-19 PIVOT Transformation Programme
he SMF understands your hardship and In May and June 2020, GBG conducted 6 exciting uncertainty as a result of the COVID-19 pandemic. webinars partnering with industry professionals TTherefore, the SMF’s Global Business Group (GBG) from various sectors covering a range of interesting arranged a series of webinars to discuss challenges topics from digital tools, guidelines to Indonesia halal and share insights into the current market, as well as certification, GST reserve charge to fundamental of data some strategies that help tackle the complex business and internationalisation frameworks. In total, more than landscape. The programmes aim to help our businesses 1000 participants attended our virtual seminars. n to pivot from COVID-19 calamity to victory.
NAVIGATING COVID-19 GO DIGITAL GO GLOBAL INDONESIA AN OVERVIEW ON HALAL CERTIFICATION
WeChat has become one of the To help local SMEs in this pandemic biggest standalone applications in period, the SMF partnered Consulus to the world with 1.2 billion monthly The Halal Assurance Law 33/2014 provide an hour industry talk followed active users (MAUs) and 70 million requires all products that meets halal by a complimentary 1-to-1 consultation registered accounts outside of China. requirements, and are imported to, session to share a customised roadmap Attendees were given tips on tapping distributed and traded in Indonesia for interested companies. into this leading digital marketing tool to be halal certified within the next 6 May | 2.30pm to 3.30pm to reach out to the China Market and five years. Invited speakers discussed beyond. how this affects the future of the halal 27 May | 2.30pm to 3.30pm industry and local business. GST REVERSE CHARGE + GST 5 June | 2.30pm to 3.30pm COST SAVINGS
Scan the QR Code to I NITIATE watch INTERNATIONALISATION
THE POWER OF BIG + SMALL DATA
To keep people updated with the recent GST reverse charge implementation and how has the GST landscape changed in Singapore, The SMF invited Ms Judy from the SMF partnered with Singapore Singapore Management University Chartered Tax Professionals to (SMU) to share the fundamentals of provide participants with a better internationlisation specially curated understanding of the reverse charge In today’s digital world, data is even to SMEs who are keen to venture regime to set their companies in order. more necessary for businesses to overseas, beginning with South East understand their customers and 12 June | 2.30pm to 5.00pm Asia. Participants were also introduced use data to improve operations. to some frameworks that help to assess Participated companies learnt how the desirability of a market. they can get ahead of their competitors by understanding the importance of 26 June | 3.00pm to 4.30pm Big and Small Data. 19 June | 2.00pm to 4.00pm
Look forward to more upcoming webinars and events that focus on business to business with our international partners.
20 SMF Buyers’ Market 2020 Marina Bay Sands Singapore Expo & Convention Centre Hall C, Level 1 11 – 13 December 2020 11-12 Dec: 11am–8pm 13 Dec: 11am –7pm Co-Organisers
A part of SMFBuyers’ Market: This December, the Singapore Manufacturing Federation (SMF) will co-organise the inaugural SMF Buyers’ Market, together with Conference & Exhibition Management Services Pte Ltd. EXCLUSIVE Held at Marina Bay Sands Singapore from 11 –13 December 2020 , booths at the SMF to MANUFACTURERS Buyers’ Market are open exclusively to manufacturers, especially in four main sectors Be a part of a B2B-B2C of F&B, consumer electronics, beauty and buying experience healthcare products, and designerjewellery. Sell directly to your end At this thematic shopping experience, you will consumers be able to reach out to over 5,000 trade professionals and end-consumers from all walks Connect with new agents, of life – from high net-worth individuals to distributors and retailers retailers, agents, distributors, representatives and more!
The SMF Buyers’ Market is held concurrently with the Singapore International Jewelry Expo X’mas Edition as part of a shopper’s wonderland that will satisfy the gifting needs of the festive season. EXHIBITORPROFILE F&B • Consumer Electronics • Beauty & Healthcare Products • Designer Jewellery
VISITORPROFILE Agents • Distributors • F&B industry professionals • Representatives • Retailers • High net-worth individuals • End consumers
PARTICIPATING COST
Bare Space S$450/sqm (min. 18sqm) Shell Scheme S$520/sqm (min.9sqm) *Singapore Pavilion Package S$590/sqm (min.9sqm) *Pending approval from Enterprise Singapore
A 9sqm Shell Scheme Package includes: • Fascia board with company name and stand no. • White partitions • Needle-punched carpeting • Single-phase electrical socket(220V) • 2 fluorescent lights • 2 folding chairs • 1 informationcounter • 1 waste paperbasket SECURE YOUR BOOTH TODAY! Singapore Manufacturing Federation • Global Business Groups Katherine Heng • [email protected] (65) 6826 3031
2985 Jalan Bukit Merah Singapore 159457 (65) 6826 3000 • www.smfederation.org.sg This December, the Singapore Manufacturing GO GLOBAL Federation (SMF) will co-organise the inaugural SMF Buyers’ Market, together with Conference & Exhibition Management Services Pte Ltd. EXCLUSIVE Held at Marina Bay Sands Singapore from Indonesia: Your 11 –13 December 2020 , booths at the SMF to MANUFACTURERS Buyers’ Market are open exclusively to manufacturers, especially in four main sectors Be a part of a B2B-B2C Next Manufacturing of F&B, consumer electronics, beauty and buying experience healthcare products, and designerjewellery. Sell directly to your end Federation At this thematic shopping experience, you will consumers be able to reach out to over 5,000 trade he SMF co-organised a webinar This webinar was chaired by SMF titled “Indonesia: Your Next President Mr Douglas Foo, with professionals and end-consumers from all walks Connect with new agents, Manufacturing Federation” on the keynote speech delivered by of life – from high net-worth individuals to T distributors and retailers 17 June 2020. Held in partnership Ambassdor of the Republic of retailers, agents, distributors, representatives and with the Embassy of Indonesia in Indonesia to Singapore, His Excellency SMF President Mr Douglas Foo chaired the more! Singapore, this webinar aims to Ngurah Swajaya. It also had speakers webinar and delivered the opening speech. highlight potentials in the East Java from the public and private sectors The SMF Buyers’ Market is held concurrently with the province for Singapore manufacturing such as Vice Governor of East Java Singapore International Jewelry Expo X’mas Edition companies, and the legal aspects of Province Mr Emil Elestianto Dardak, doing business in Indonesia. and President (South East Asia, Pacific as part of a shopper’s wonderland that will satisfy & South Korea) from Rolls-Royce, the gifting needs of the festive season. Due to the COVID-19 pandemic, Dr Bicky Bhangu, who is also SMF companies are relooking their business Deputy President. During the webinar, model to make it resilient against the speakers shared their insights into EXHIBITORPROFILE future pandemics. One such way is the Indonesian market and answered to consider diversifying their supply questions from the attendees during Ambassdor of the Republic of Indonesia to F&B • Consumer Electronics • chains to ensure their supply chains the panel discussion. Singapore, His Excellency Ngurah Swajaya remain robust. Therefore, as countries shared some of the advantages of investing in Beauty & Healthcare Products • Designer Jewellery are reopening their borders, it is a good The SMF is organising many of such Indonesia during his keynote speech. time to explore potential business and webinars to help and encourage investments opportunities available in local companies to expand into other Scan this QR code to follow the SMF’s Telegram Group to other countries. markets. To be updated on upcoming keep updated on upcoming VISITORPROFILE webinars from the SMF, follow the webinars from the SMF. Agents • Distributors • F&B industry professionals • Representatives • SMF’s Telegram Group. n https://t.me/smfhelps Retailers • High net-worth individuals • End consumers PARTICIPATING COST Appreciating Our Bare Space S$450/sqm (min. 18sqm) Shell Scheme S$520/sqm (min.9sqm) *Singapore Pavilion Package S$590/sqm (min.9sqm) COO Staff *Pending approval from Enterprise Singapore uring Singapore’s Circuit Breaker period, the SMF’s Certificates of Origin Office (COO) remained open A 9sqm Shell Scheme Package includes: to continue serving the business community in their • Fascia board with company name and stand no. D trade documentations. Therefore, in appreciation of their • White partitions service rendered during this period, SMF Secretary-General • Needle-punched carpeting • Single-phase electrical socket(220V) Dr Ahmad Magad presented certificates of appreciation to • 2 fluorescent lights the COO staff on 21 July 2020. • 2 folding chairs • 1 informationcounter The SMF is authorised by the Singapore Customs to issue, • 1 waste paperbasket endorse and certify Certificates of Origin (CO) and other supporting documents under Section 3 of the Exportation SMF COO staff Mr Willie Lim (second from left), Mr Eddy Poon (third (CO & Commonwealth Preference Cert.) Order ‘71. We have from left) and Ms Christie Chua (third from right) received certificates been endorsing CO’s for more than 20 years. of appreciation from SMF Secretary-General Dr Ahmad Magad SECURE YOUR BOOTH TODAY! (extreme right) for their service rendered during Singapore’s Circuit Singapore Manufacturing Federation • Breaker period. Also present at the presentation were SMF Secretary For further enquires and assistance, please contact our General (Designate) Mr Lawrence Pek (extreme left) and SMF Senior Global Business Groups friendly COO staff. Director for International Relations and COO Ms Emmeline Lam Katherine Heng • (second from right). [email protected] Mr Willie Lim – DID: +65 (6826 3066) (65) 6826 3031 Ms Christie Chua – DID: +65 (6826 3067) Mr Eddy Poon – DID: +65 (6826 3091) n 2985 Jalan Bukit Merah Singapore 159457 23 (65) 6826 3000 • www.smfederation.org.sg GS1 Singapore GS1 Singapore
GS1 weCATALOG: GS1 Singapore is helping industries Bringing You an Enhanced Experience respond to the COVID-19 crisis
Over the last 7 years, thousands of our members have been using National Electronic The global pandemic has certainly brought about challenges and obstacles for businesses worldwide. By now, businesses weCATALOG Product Catalogue (NEPC), which is now called weCATALOG to create barcodes, would have realised the importance of diversifying into online avenues for growth even after the crisis passes. But how can One Data Source For All store and share product information. This one-stop online platform allows retailers, SMEs seize this opportunity to adapt and enter the e-commerce playing field effectively and efficiently? create | store | share | source | verify marketplaces and other users to collaborate, source for and verify their products. As part of our ongoing efforts to enhance our services and members’ experience for weCATALOG, we incorporated GS1 E-Commerce Booster Package feedback from industry and have developed the following enhancements: GS1 Singapore works together with our multi-channel e-commerce aggregator partners, to help local SMEs get started on their e-commerce journey from creating digital content to day-to-day management of online business. The E-Commerce Booster program is funded* by Enterprise Singapore and is designed to help local SMEs gain rapid entry into local and overseas e-marketplaces. * For limited period only. Terms and conditions apply. Key Features and Benefits
Account setup and product listing Marketing campaign planning and Create up to 200 Barcodes Maximum file size increased Load time for a full load is less execution per batch upload to 100MB per batch upload than 90 seconds Set up multiple accounts in local and (Previous version: 50 barcodes only). (Previous version: 15MB only). (4x faster than previous version). overseas marketplaces, as well as Marketing campaign planning and manage and optimise product listings. execution on marketplace platforms to drive sales. Members’ Testimony Centralised order fulfilment Dedicated Account Manager Support “At the past, I was having concerns over the safety of my product data which was stored locally in an excel file. I need to ensure my product data is accurate before submitting to relevant authorities. With GS1 weCATALOG, it does not only Manage and track all your sales order Dedicated account manager will also be simplify the process of creating a barcode in less than 1 minute but it helps me to avoid mistakes such as duplication on one central dashboard. assigned to provide support and drive of product data. Moreover, the product management provides user-friendly interface for me to navigate and locate a sales performance. specific barcode. Overall, GS1 weCATALOG is an excellent database that does exactly what we need” Start your E-Commerce journey with us today! www.thednahub.com.sg | [email protected] | 6826 3077 – David Garcia, Vice-President of Lotus International Pte Ltd The magnitude of the COVID-19 pandemic undoubtedly disrupted usual business activities and many “I would highly recommend all companies in Singapore to utilise GS1 weCATALOG as it has given us the privilege to GS1 SG events are cancelled. To continue engaging and meeting the needs of our members’ and industries, further expose our products into the market and connect with other companies through business matching.” Going Digital we are transitioning physical events to online events during this period. - Arlyn Fontanilla, Sales and Marketing Executive of Newstart Health Food Pte Ltd Business Expansion Beyond Asia Webinar Series weCATALOG Lucky Draw Season 2 Scan here to Part 1: 3 June 2020 | Part 2: 24 June 2020 read more about the GS1 Singapore, in collaboration with eBay, organised a 2-part E-Commerce Webinar series to Due to overwhelming response in the first Lucky Draw season from April to June 2020, we address the best practices that businesses can adopt when expanding their e-commerce have decided to have a Second Season of our Lucky Draw from July to September 2020! Lucky Draw business to alternative markets beyond Asia through eBay. E-commerce partners in fulfilment, Season What you need to do: 2 payments and e-commerce business management were invited to share their expertise. DHL 1. Simply log onto weCATALOG and start uploading your product information. In collaboration with eBay Partners shared tips on post-pandemic global fulfilment, and through GS1’s sharing, hundreds of attendees also discovered importance of good foundation for their business through proper 2. Upload all product attributes, including product images, by 15 Sept 2020 for your chance to enter the lucky draw. product identification with GS1 barcodes and digital content creation. As E-Commerce getting becomes more competi- tive, a merchant needs reliable partnerships with a payment gateway like WorldFirst, and Seamless E-Commerce business Important management like SELLinALL’s Multi E-commerce Platform. To facilitate trading collaborations, all GS1 Singapore members are required to create and upload your product information onto weCATALOG. Incomplete and inaccurate product information can affect consumers’ trust and your brand image. This may result in a From Standards to Solutions: Winning Over Consumers by loss of potential business opportunities and inefficient product recalls. leveraging on Data & Innovative Solutions - 23 June 2020 Scan here to look out for Enhance your trading experience and your customers’ journey with weCATALOG today! This webinar tapped on knowledge sharing of innovative solutions to drive other Scan the QR business growth by protecting brands against counterfeits, enhance insightful If you need help to upload your products, email us at [email protected] or call us at 6826 3077. Code to log on webinars customer trust and leverage on data as a business intelligence tool to help to GS1 Login to start experiencing: wecatalog.gs1.org.sg make better business decisions. Supported by OPSOLUTIONS and weCATALOG Envolve Data, attendees were able to discovered robust solutions and Why it is important to identify your product? Partners best practices in protecting value of their brands. Together with Data In the wake of COVID-19's massive impact on various industries, demand for products is unpredictable while Analytics Retail Solution, businesses can have better insights on important putting pressure on supplies. It is a challenge to plan and keep stock of food, medicines and other essential data such as consumer behaviour. products. With the increasing need of supply chain visibility at this critical period, assignment of authorised GS1 Barcode to your products is becoming more urgent than before. For more information and enquiries on above solutions, please email us at [email protected] or call us at 6826 3077. GS1 Singapore
GS1 Singapore is helping industries respond to the COVID-19 crisis
The global pandemic has certainly brought about challenges and obstacles for businesses worldwide. By now, businesses would have realised the importance of diversifying into online avenues for growth even after the crisis passes. But how can SMEs seize this opportunity to adapt and enter the e-commerce playing field effectively and efficiently?
GS1 E-Commerce Booster Package GS1 Singapore works together with our multi-channel e-commerce aggregator partners, to help local SMEs get started on their e-commerce journey from creating digital content to day-to-day management of online business. The E-Commerce Booster program is funded* by Enterprise Singapore and is designed to help local SMEs gain rapid entry into local and overseas e-marketplaces. * For limited period only. Terms and conditions apply. Key Features and Benefits
Account setup and product listing Marketing campaign planning and execution Set up multiple accounts in local and overseas marketplaces, as well as Marketing campaign planning and manage and optimise product listings. execution on marketplace platforms to drive sales.
Centralised order fulfilment Dedicated Account Manager Support
Manage and track all your sales order Dedicated account manager will also be on one central dashboard. assigned to provide support and drive sales performance.
Start your E-Commerce journey with us today! www.thednahub.com.sg | [email protected] | 6826 3077
The magnitude of the COVID-19 pandemic undoubtedly disrupted usual business activities and many GS1 SG events are cancelled. To continue engaging and meeting the needs of our members’ and industries, Going Digital we are transitioning physical events to online events during this period.
Business Expansion Beyond Asia Webinar Series Part 1: 3 June 2020 | Part 2: 24 June 2020
GS1 Singapore, in collaboration with eBay, organised a 2-part E-Commerce Webinar series to address the best practices that businesses can adopt when expanding their e-commerce business to alternative markets beyond Asia through eBay. E-commerce partners in fulfilment, payments and e-commerce business management were invited to share their expertise. DHL In collaboration with eBay Partners shared tips on post-pandemic global fulfilment, and through GS1’s sharing, hundreds of attendees also discovered importance of good foundation for their business through proper product identification with GS1 barcodes and digital content creation. As E-Commerce getting becomes more competi- tive, a merchant needs reliable partnerships with a payment gateway like WorldFirst, and Seamless E-Commerce business management like SELLinALL’s Multi E-commerce Platform.
From Standards to Solutions: Winning Over Consumers by leveraging on Data & Innovative Solutions - 23 June 2020 Scan here to look out for This webinar tapped on knowledge sharing of innovative solutions to drive other business growth by protecting brands against counterfeits, enhance insightful webinars customer trust and leverage on data as a business intelligence tool to help make better business decisions. Supported by OPSOLUTIONS and Envolve Data, attendees were able to discovered robust solutions and
Partners best practices in protecting value of their brands. Together with Data Analytics Retail Solution, businesses can have better insights on important data such as consumer behaviour.
For more information and enquiries on above solutions, please email us at [email protected] or call us at 6826 3077. Enterprises “Business Continuity Practices for Food Industry for COVID-19” Webinar
he SMF-Standards Development Organisation This webinar is free and is conducted over Zoom (SMF-SDO) organised a live webinar in Mandarin Webinar platform. A total of 50 participants joined us Ttitled “Business Continuity Practices for Food for the Mandarin session to gain a further understanding Industry for COVID-19” on 19 June 2020. This is the about business continuity planning. In the poll second webinar on business continuity practices conducted at the end of the webinar, all participants catering to the Singapore food Industry, with the agreed they have better understanding of Business previous one held in English on 6 May 2020. The session Continuity Management Standard ISO 22301: 2020 after helped address industry-specific issues and challenges the session. 90% of participants also indicated their that increased the complexity of business continuity organisations are keen to implement ISO 22301: 2020. n management. These challenges include securing safe and alternative supply of raw ingredients and protecting the workforce’s safety and well-being.
Conducted in Mandarin, the webinar was presented by Mr Lim Sek Seong from Marsh Risk Consulting and Mr Ong Liong Chuan, the Convenor of the Working Group on Business Continuity Management.
26
Enterprises SMF CCL’s Webinars on Digitalisation during COVID-19
he COVID-19 pandemic has 26 May 2020. SMF CCL partnered with inevitably affected the normal various pre-approved digital solutions Tbusiness processes of a vast vendors to share the capabilities and majority of companies, how did the SMF benefits of various digital solutions. The Centre for Corporate Learning (SMF areas covered included e-commerce, CCL) apply technological methods digital and WeChat marketing, retailing, to help inject resilience through business processes, remote working, digitalisation, business process re- and omni-channel strategy. engineering and even job re-design? C-Suite management of local enterprises Under the SMEs Go Digital: Digital gave positive feedback that the Project Management Services (DPMS), webinars provided them with a better a programme by Enterprise Singapore, understanding on how to re-design or IMDA and other supporting Government re-engineer their business processes agencies, SMF CCL conducted a through the adoption of effective digital webinar series titled “Combat the solutions. These digital solutions were COVID-19 Crisis! Go Digital Today!” This made even more affordable during this webinar series attracted over 150 unique crisis period, with up to 80% funding for company representatives to gain useful pre-approved digital solutions through insights on how to adopt easy steps Enterprise Singapore’s Productivity to start or enhance their digitalisation Solutions Grant (PSG) for local SMEs journey for local enterprises. With that are taking up the pre-approved employees working from home and in digital solutions by 31 December 2020. remote locations away from the usual office environment, digital technology In addition, the DPMS programme has provides companies with real time an upfront funding of up to 70% for connectivity for business operating qualifying SMEs. Under DPMS, SMF CCL systems, virtual engagements, and helps SMEs by assigning Digital Project information processing for reporting, Managers familiar with their industries planning and decision-making as some as well as highly experienced Business of the key applications. Process Re-engineering Consultants to manage timely and effective The 3-part webinar series started on 24 implementation of the digital solutions. April 2020 with the last part held on n
Pre-approved digital solutions vendors shared SMF CCL’s Director, Mr Christopher Ang, shared how DPMS can help SMEs that lack digital the objectives and features of available knowledge and resources to implement digital solutions. solutions.
28 Enterprises SMF CCL Goes Virtual for Training and Mentorship during COVID-19
ince the announcement of COVID-19 circuit breaker These on-line training classes and mentorship sessions on 7 April 2020, the SMF CCL has continuously were conducted over Zoom platform that link trainers Sdelivered instructor-led, real-time e-learning and participants with audio-visual contact and for popular courses and those from the Professional interactive capabilities. Participants for the online Conversion Programme (PCP), P-Max Place-and-Train training gave good feedback on the virtual classes/ Programme, and the WSQ Certified Supply Chain sessions conducted. n Professional (CSCP) courses.
Online training class session on Zoom platform. Online mentorship session on Zoom platform
Here are some of the programmes and courses offered by the SMF CCL that were conducted virtually:
The PCP Broad-Based Programme are for mid- For working professionals in the supply chain and career switchers to undergo skills conversion and logistics field, theWSQ CertifiedSupply Chain move into new occupations or sectors that are in the Professional courses are conducted by the SMF CCL manufacturing/manufacturing-related industry for in collaboration with SkillsFuture Singapore (SSG) and their career progression. APICS (The Association of Operations Management). The CSCP courses have set a significant milestone The PCP Regional Programme provides customised for logistics and supply chain training in Singapore, mentorship for mid-career switchers who have job signifying the recognition of supply chain as a critical positions with regional roles/duties. driver for economic growth.
Also supporting talent development is the P-MAX Programme that aims to help SMEs to better recruit, train, manage and retain their newly-hired PMETs. Scan the QR Code to contact the SMF CCL to enquire on their programmes and courses.
29 Enterprises Enhanced Work-Life Grant
n light of the COVID-19 pandemic, the Ministry of As part of its public outreach, the SMF CCL, as WLG Manpower (MOM) announced an enhanced version programme partner appointed by Workforce Singapore Iof the Work-Life Grant (WLG) on 7 April 2020 so (WSG), held a webinar on 12 May 2020 to share on the that companies would be able to receive the financial existing and enhanced WLG schemes. support faster and easier as compared to the normal WLG. In over a period of less than 2 months since 8 April 2020, the SMF received an overwhelming response from Under the enhanced WLG, companies can apply for interested companies. There were over 2,000 enquiries expedited support by offering their employees Flexible from the public, of which 800 companies were keen to Work Arrangements (FWA) to either work from home or apply and seek clearance for either the existing WLG or adopt staggered working hours after the circuit breaker enhanced WLG. n ends. For companies to participate in the enhanced WLG, their employees have to work from home for at least one month after the circuit breaker period. Where working from home is not practical in nature, Scan this QR Code to find out the employees could be rostered to adopt staggered more about WLG scheme. working hours arrangements.
30 Enterprises Global Ready Talent
he SMF continues to be an Approved-In-Principle The GRT programme provides three types of funding (AIP) partner of Enterprise Singapore to promote support to help local SMEs attract undergraduate talents Tand manage the Global Ready Talent Programme from the local Institute of Higher Learnings (IHLs): (GRT) that facilitates Singaporean/Singapore • Full-time local internships Permanent Resident undergraduate students from • Full-time hybrid (local + overseas) internships autonomous universities and polytechnics in Singapore • Full-time overseas internships to perform their internships in local companies, particularly SMEs. The programme, formerly known For local internships, SMEs can qualify up to 70% as SME Talent Programme (STP) was enhanced by funding support on the internship stipend. For hybrid Enterprise Singapore with effect from 1 Apr 2019 to and overseas internships, besides the funding support include overseas internships (focusing on South-East for internship stipend by Enterprise Singapore, the IHLs Asia, China and India) in addition to local internships. will help fund the travel and subsistence allowance for interns. n
Scan the QR Code to contact the SMF CCL to find out more.
31 spotlight SMF WELCOMES YOU! SMF welcomes our new members* to be part of the family!
1. ADMATERIALS TECHNOLOGIES PTE LTD 9. IX TECHNOLOGY PTE LTD 2. ARCSTONE PTE LTD 10. KAH TECK HARDWARE TRADING PTE LTD 3. ASIA DEVELOPMENT NETWORK PTE LTD 11. NEC ASIA PACIFIC PTE LTD 4. BRIGHTMAN OVERSEAS (S) PTE LTD 12. PENSEES SYSTEMS PTE LTD 5. CHEONG HOCK GUAN WATER HEATER 13. POWERZONE TECHNOLOGIES PTE LTD CENTRE PTE LTD 14. R.A.K MATERIALS CONSULTANTS PTE LTD 6. EQUIPMENT AND INDUSTRIAL SUPPLIERS 15. REARDEN METALS PTE LTD COMPANY PTE LTD 16. SG FACADE SYSTEMS PTE LTD 7. FIRST DERIVATIVES PTE LTD 17. THE WELLNESS FELLOWS PTE LTD 8. HEXAGON METROLOGY ASIA PACIFIC PTE LTD
* Listed in alphabetical order and information is accurate as of June 2020.
SINGAPORE MANUFACTURING FEDERATION MEMBERS EXCHANGE Your Partner in Outreach to Singapore’s Manufacturing Industry The SMF Members Exchange is an online service for companies to list and advertise its products, services and promotional activities to members of the SMF.
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3000 Be a part of the Singapore Manufacturing Federation, the largest AND COUNTING trade association in Singapore championing the interests and growth SMES, MNC S, AND AFFILIATE of the local manufacturing community since 1932. Providing a myriad MEMBERS! of membership benefits and business services, the SMF membership base stands at about 3,000, comprising SMEs, MNCs and affiliate members employing more than 400,000 workers. SIGN UP NOW! FOLLOW THE SMF FOR THE LATEST UPDATES! #SGUNITED Stay Connected!
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