The Virtues of Moderation
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``At the End of the Day Facebook Does What It Wants'': How Users
“At the End of the Day Facebook Does What It Wants”: How Users Experience Contesting Algorithmic Content Moderation KRISTEN VACCARO, University of Illinois Urbana-Champaign CHRISTIAN SANDVIG, University of Michigan KARRIE KARAHALIOS, University of Illinois Urbana-Champaign Interest has grown in designing algorithmic decision making systems for contestability. In this work, we study how users experience contesting unfavorable social media content moderation decisions. A large-scale online experiment tests whether different forms of appeals can improve users’ experiences of automated decision making. We study the impact on users’ perceptions of the Fairness, Accountability, and Trustworthiness of algorithmic decisions, as well as their feelings of Control (FACT). Surprisingly, we find that none of the appeal designs improve FACT perceptions compared to a no appeal baseline. We qualitatively analyze how users write appeals, and find that they contest the decision itself, but also more fundamental issues like thegoalof moderating content, the idea of automation, and the inconsistency of the system as a whole. We conclude with suggestions for – as well as a discussion of the challenges of – designing for contestability. CCS Concepts: • Human-centered computing → Human computer interaction (HCI); Social media. Additional Key Words and Phrases: content moderation; algorithmic experience ACM Reference Format: Kristen Vaccaro, Christian Sandvig, and Karrie Karahalios. 2020. “At the End of the Day Facebook Does What It Wants”: How Users Experience Contesting Algorithmic Content Moderation. Proc. ACM Hum.-Comput. Interact. 4, CSCW2, Article 167 (October 2020), 22 pages. https://doi.org/10.1145/3415238 1 INTRODUCTION As algorithmic decision making systems become both more prevalent and more visible, interest has grown in how to design them to be trustworthy, understandable and fair. -
Privacy & Confidence
ESSAYS ON 21ST-CENTURY PR ISSUES PRIVACY AND CONFIDENCE photo: “Anonymous Hollywood Scientology protest” by Jason Scragz http://www.flickr.com/photos/scragz/2340505105/ PAUL SEAMAN Privacy and Confidence Paul Seaman Part I Google’s Eric Schmidt says we should be able to reinvent our identity at will. That’s daft. But he’s got a point. Part II What are we PRs to do with the troublesome issue of privacy? We certainly have an interest in leading this debate. So what kind of resolution should we be advising our clients to seek in this brave new world? Well, perhaps we should be telling them to win public confidence. Part III Blowing the whistle on WikiLeaks - the case against transparency in defence of trust. This essay appeared as three posts on paulseaman.eu between February and August 2010. Privacy and Confidence 3 Paul Seaman screengrab of: http://en.wikipedia.org/wiki/Streisand_effect of: screengrab Musing on PR, privacy and confidence – Part I Google’s Eric Schmidt says we should be recently to the WSJ: able to reinvent our identity at will. That’s daft. But he’s got a point. Most personalities “I actually think most people don’t want possess more than one side. Google to answer their questions,” he elabo- rates. “They want Google to tell them what PRs are well aware of the “Streisand Effect”, they should be doing next. coined by Techdirt’s Mike Masnick1, as the exposure in public of everything you try “Let’s say you’re walking down the street. hardest to keep private, particularly pictures. -
GLOBAL CENSORSHIP Shifting Modes, Persisting Paradigms
ACCESS TO KNOWLEDGE RESEARCH GLOBAL CENSORSHIP Shifting Modes, Persisting Paradigms edited by Pranesh Prakash Nagla Rizk Carlos Affonso Souza GLOBAL CENSORSHIP Shifting Modes, Persisting Paradigms edited by Pranesh Pra ash Nag!a Ri" Car!os Affonso So$"a ACCESS %O KNO'LE(GE RESEARCH SERIES COPYRIGHT PAGE © 2015 Information Society Project, Yale Law School; Access to Knowle !e for "e#elo$ment %entre, American Uni#ersity, %airo; an Instituto de Technolo!ia & Socie a e do Rio+ (his wor, is $'-lishe s'-ject to a %reati#e %ommons Attri-'tion./on%ommercial 0%%.1Y./%2 3+0 In. ternational P'-lic Licence+ %o$yri!ht in each cha$ter of this -oo, -elon!s to its res$ecti#e a'thor0s2+ Yo' are enco'ra!e to re$ro 'ce, share, an a a$t this wor,, in whole or in part, incl' in! in the form of creat . in! translations, as lon! as yo' attri-'te the wor, an the a$$ro$riate a'thor0s2, or, if for the whole -oo,, the e itors+ Te4t of the licence is a#aila-le at <https677creati#ecommons+or!7licenses7-y.nc73+07le!alco e8+ 9or $ermission to $'-lish commercial #ersions of s'ch cha$ter on a stan .alone -asis, $lease contact the a'thor, or the Information Society Project at Yale Law School for assistance in contactin! the a'thor+ 9ront co#er ima!e6 :"oc'ments sei;e from the U+S+ <m-assy in (ehran=, a $'-lic omain wor, create by em$loyees of the Central Intelli!ence A!ency / em-assy of the &nite States of America in Tehran, de$ict. -
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Lawless: the secret rules that govern our digital lives (and why we need new digital constitutions that protect our rights) Submitted version. Forthcoming 2019 Cambridge University Press. Nicolas P. Suzor Table of Contents Part I: a lawless internet Chapter 1. The hidden rules of the internet ............................................................................................. 6 Process matters ....................................................................................................................................................... 12 Chapter 2. Who makes the rules?.......................................................................................................... 17 Whose values apply? ............................................................................................................................................... 22 The moderation process .......................................................................................................................................... 25 Bias and accountability ........................................................................................................................................... 28 Chapter 3. The internet’s abuse problem ............................................................................................... 41 Abuse reflects and reinforces systemic inequalities ................................................................................................ 50 Dealing with abuse needs the involvement of platforms ....................................................................................... -
Content Moderation
Robert Lewington (Twitch) & The Fair Play Alliance Executive Steering Committee April 2021 Being ‘Targeted’ about Content Moderation: Strategies for consistent, scalable and effective response to Disruption & Harm 1 Content Moderation: Best Practices for Targeted Reporting & reactive UGC Management At Scale March 2021 Abstract This document provides replicable best practice information on how to moderate User-Generated Content (UGC) in social applications or services (including digital media and video games). Its focus is on reactive moderation, a central component of the growing content moderation toolkit where a service provider responds to reports submitted by users of its service regarding UGC that may violate its Terms of Service. Specifically, the document explores and advocates for a ‘targeted’ approach to the creation of reporting mechanisms. This allows users to closely identify the specific infraction, utilise evidence of the infraction—access to which is facilitated as part of the design of the reporting process—enabling consistent content moderation at scale. Note, however, that we will also make passing-reference to pre, post and proactive (see Appendix A) moderation approaches. Specifics of how best to tailor these best practices to a particular application or service will differ based on various parameters, including: type of service (social media, video game etc.); type of media (text, image, audio, video etc.); sharing mechanism (feed/gallery, avatar, communication etc.); persistence (ephemeral vs. static/umutable) and others, and therefore this document should be considered a set of high-level instructive principles rather than prescriptive guidelines. Contents i. Background ii. The Content Moderation Flywheel ○ Community Guidelines/Code of Conduct ○ Targeted reporting ■ Context ○ Scalable Content Moderation ○ Education ○ Technology iii. -
Guadamuz2013.Pdf (5.419Mb)
This thesis has been submitted in fulfilment of the requirements for a postgraduate degree (e.g. PhD, MPhil, DClinPsychol) at the University of Edinburgh. Please note the following terms and conditions of use: • This work is protected by copyright and other intellectual property rights, which are retained by the thesis author, unless otherwise stated. • A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. • This thesis cannot be reproduced or quoted extensively from without first obtaining permission in writing from the author. • The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the author. • When referring to this work, full bibliographic details including the author, title, awarding institution and date of the thesis must be given. Networks, Complexity and Internet Regulation Scale-Free Law Andres Guadamuz Submitted in accordance with the requirements for the degree of Doctor of Philosophy by Publication(PhD) The University of Edinburgh February 2013 The candidate confirms that the work submitted is his/her own and that appropriate credit has been given where reference has been made to the work of others. © Andrés Guadamuz 2013 Some rights reserved. This work is Licensed under a Creative Commons Attribution-NonCommercial- ShareAlike 3.0 Unported License. Contents Figures and Tables ix Figures ix Tables x Abbreviations xi Cases xv Acknowledgments xvii License xix Attribution-NonCommercial-NoDerivs 3.0 Unported xix 1. Introduction 1 A short history of psychohistory 3 Objectives 10 Some notes on methodology 13 2. The Science of Complex Networks 15 1. -
My Name Is Julian Sanchez, and I
September 24, 2020 The Honorable Jan Schakowsky The Honorable Cathy McMorris Rodgers Chairwoman Ranking Member Subcommittee on Consumer Subcommittee on Consumer Protection & Commerce Protection & Commerce Committee on Energy & Commerce Committee on Energy & Commerce U.S. House of Representatives U.S. House of Representatives Washington, DC 20515 Washington, DC 20515 Dear Chairwoman Schakowsky, Ranking Member McMorris Rodgers, and Members of the Subcommittee: My name is Julian Sanchez, and I’m a senior fellow at the Cato Institute who focuses on issues at the intersection of technology and civil liberties—above all, privacy and freedom of expression. I’m grateful to the committee for the opportunity to share my views on this important topic. New communications technologies—especially when they enable horizontal connections between individuals—are inherently disruptive. In 16th century Europe, the advent of movable type printing fragmented a once-unified Christendom into a dizzying array of varied—and often violently opposed—sects. In the 1980s, one popular revolution against authoritarian rule in the Philippines was spurred on by broadcast radio—and decades later, another was enabled by mobile phones and text messaging. Whenever a technology reduces the friction of transmitting ideas or connecting people to each other, the predictable result is that some previously marginal ideas, identities, and groups will be empowered. While this is typically a good thing on net, the effect works just as well for ideas and groups that had previously been marginal for excellent reasons. Periods of transition from lower to higher connectivity are particularly fraught. Urbanization and trade in Europe’s early modern period brought with them, among their myriad benefits, cyclical outbreaks of plague, as pathogens that might once have burned out harmlessly found conditions amenable to rapid spread and mutation. -
PLAYNOTES Season: 43 Issue: 05
PLAYNOTES SEASON: 43 ISSUE: 05 BACKGROUND INFORMATION PORTLANDSTAGE The Theater of Maine INTERVIEWS & COMMENTARY AUTHOR BIOGRAPHY Discussion Series The Artistic Perspective, hosted by Artistic Director Anita Stewart, is an opportunity for audience members to delve deeper into the themes of the show through conversation with special guests. A different scholar, visiting artist, playwright, or other expert will join the discussion each time. The Artistic Perspective discussions are held after the first Sunday matinee performance. Page to Stage discussions are presented in partnership with the Portland Public Library. These discussions, led by Portland Stage artistic staff, actors, directors, and designers answer questions, share stories and explore the challenges of bringing a particular play to the stage. Page to Stage occurs at noon on the Tuesday after a show opens at the Portland Public Library’s Main Branch. Feel free to bring your lunch! Curtain Call discussions offer a rare opportunity for audience members to talk about the production with the performers. Through this forum, the audience and cast explore topics that range from the process of rehearsing and producing the text to character development to issues raised by the work Curtain Call discussions are held after the second Sunday matinee performance. All discussions are free and open to the public. Show attendance is not required. To subscribe to a discussion series performance, please call the Box Office at 207.774.0465. By Johnathan Tollins Portland Stage Company Educational Programs are generously supported through the annual donations of hundreds of individuals and businesses, as well as special funding from: The Davis Family Foundation Funded in part by a grant from our Educational Partner, the Maine Arts Commission, an independent state agency supported by the National Endowment for the Arts. -
Ethical Hacking
Ethical Hacking Alana Maurushat University of Ottawa Press ETHICAL HACKING ETHICAL HACKING Alana Maurushat University of Ottawa Press 2019 The University of Ottawa Press (UOP) is proud to be the oldest of the francophone university presses in Canada and the only bilingual university publisher in North America. Since 1936, UOP has been “enriching intellectual and cultural discourse” by producing peer-reviewed and award-winning books in the humanities and social sciences, in French or in English. Library and Archives Canada Cataloguing in Publication Title: Ethical hacking / Alana Maurushat. Names: Maurushat, Alana, author. Description: Includes bibliographical references. Identifiers: Canadiana (print) 20190087447 | Canadiana (ebook) 2019008748X | ISBN 9780776627915 (softcover) | ISBN 9780776627922 (PDF) | ISBN 9780776627939 (EPUB) | ISBN 9780776627946 (Kindle) Subjects: LCSH: Hacking—Moral and ethical aspects—Case studies. | LCGFT: Case studies. Classification: LCC HV6773 .M38 2019 | DDC 364.16/8—dc23 Legal Deposit: First Quarter 2019 Library and Archives Canada © Alana Maurushat, 2019, under Creative Commons License Attribution— NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0) https://creativecommons.org/licenses/by-nc-sa/4.0/ Printed and bound in Canada by Gauvin Press Copy editing Robbie McCaw Proofreading Robert Ferguson Typesetting CS Cover design Édiscript enr. and Elizabeth Schwaiger Cover image Fragmented Memory by Phillip David Stearns, n.d., Personal Data, Software, Jacquard Woven Cotton. Image © Phillip David Stearns, reproduced with kind permission from the artist. The University of Ottawa Press gratefully acknowledges the support extended to its publishing list by Canadian Heritage through the Canada Book Fund, by the Canada Council for the Arts, by the Ontario Arts Council, by the Federation for the Humanities and Social Sciences through the Awards to Scholarly Publications Program, and by the University of Ottawa. -
Youtube Recommendations and Effects on Sharing Across Online Social Platforms
YouTube Recommendations and Effects on Sharing Across Online Social Platforms CODY BUNTAIN, New Jersey Institute of Technology, USA RICHARD BONNEAU, Center for Social Media and Politics, New York University, USA JONATHAN NAGLER, Center for Social Media and Politics, New York University, USA JOSHUA A. TUCKER, Center for Social Media and Politics, New York University, USA In January 2019, YouTube announced its platform would exclude potentially harmful content from video recommendations while allowing such videos to remain on the platform. While this action is intended to reduce YouTube’s role in propagating such content, continued availability of these videos via hyperlinks in other online spaces leaves an open question of whether such actions actually impact sharing of these videos in the broader information space. This question is particularly important as other online platforms deploy similar suppressive actions that stop short of deletion despite limited understanding of such actions’ impacts. To assess this impact, we apply interrupted time series models to measure whether sharing of potentially harmful YouTube videos in Twitter and Reddit changed significantly in the eight months around YouTube’s announcement. We evaluate video sharing across three curated sets of anti-social content: a set of conspiracy videos that have been shown to experience reduced recommendations in YouTube, a larger set of videos posted by conspiracy-oriented channels, and a set of videos posted by alternative influence network (AIN) channels. As a control, we also evaluate these effects on a dataset of videos from mainstream news channels. Results show conspiracy-labeled and AIN videos that have evidence of YouTube’s de-recommendation do experience a significant decreasing trend in sharing on both Twitter and Reddit. -
Fanfiction and Imaginative Reading a Dissertation
"I Opened a Book and in I Strode": Fanfiction and Imaginative Reading A dissertation presented to the faculty of the College of Arts and Sciences of Ohio University In partial fulfillment of the requirements for the degree Doctor of Philosophy Ashley J. Barner April 2016 © 2016 Ashley J. Barner. All Rights Reserved. 2 This dissertation titled "I Opened a Book and in I Strode": Fanfiction and Imaginative Reading by ASHLEY J. BARNER has been approved for the Department of English and the College of Arts and Sciences by Robert Miklitsch Professor of English Robert Frank Dean, College of Arts and Sciences 3 ABSTRACT BARNER, ASHLEY J., Ph.D., April 2016, English "I Opened a Book and in I Strode": Fanfiction and Imaginative Reading Director of Dissertation: Robert Miklitsch This dissertation studies imaginative reading and its relationship to fanfiction. Imaginative reading is a practice that involves engaging the imagination while reading, mentally constructing a picture of the characters and settings described in the text. Readers may imaginatively watch and listen to the narrated action, using imagination to recreate the characters’ sensations and emotions. To those who frequently read this way, imagining readers, the text can become, through the work of imagination, a play or film visualized or entered. The readers find themselves inside the world of the text, as if transported to foreign lands and foreign eras, as if they have been many different people, embodied in many different fictional characters. By engaging imaginatively and emotionally with the text, the readers can enter into the fictional world: the settings seem to them like locations they can visit, the many characters like roles they can inhabit or like real people with whom they can interact as imaginary friends and lovers. -
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