National Aeronautics and Space Administration

Issue 6 November/December 2010 this issue IT Talk Open Government p.1 Copernicus Trajectory p.2 STI Social Media p.3 Encouraging the Next Generation p.4 Building Inspiration p.5 Using Cloud Technology p.6 Future Women of Science p.8 Office of the Chief Information Officer NASA CIO: Linda Y. Cureton NASA’s Open Government Commitment

NASA’s Office of the Chief Information Officer Other speakers at the event included NASA’s hosted the Open Government Community Deputy CIO Deborah Diaz and CTO for IT Summit Series on October 13th. Invited Chris Kemp. One theme participants heard speaker Astronaut José Hernández, known through the session was that the Open for his bilingual tweets from space and for Government Initiative requires an approach his 160,000+ Twitter followers, summed to communication where the Government up his remarks by saying that Open Gov- enables the flow of ideas. NASA is working to ernment is about “leveraging resources publish more of its data sets online and create that perhaps the public is not aware are more opportunities to engage the public using available to be used for good causes.” digital tools. “As more data is generated, we Transparency, are witnessing the emergence of new elec- Participation, & He reminded participants that many tools are tronic tools almost daily,” said Diaz. “Agen- available to allow contributions to any cause. cies must look ahead to anticipate change Collaboration As a timely example, Hernández pointed to and efficient use of new technology tools.” his use of Twitter in the days following the The Open Government Chilean mine accident. He communicated to Kemp added the following: “From one con- Directive calls on Execu- his Twitter followers that NASA had resources versation to thousands of conversations, tive Branch agencies to help in the rescue. While efforts were technology enables the conversation and to become more open, already underway for NASA to engage supports the conversation. We’re accountable, and cen- in the effort, finding that if we don’t stand in tered on the principles of Hernandez Deborah Diaz, the way of that conversation, transparency, participa- said his fol- NASA’s Deputy CIO incredible things can happen.” tion, and collaboration. lowers’ aware- NASA has embraced ness added to Participants from as far away this Open Government the momentum as Vienna, Austria exchanged challenge and has a around NASA’s ideas and expertise with others number of Open Govern- involvement in from around the globe and in ment activities underway, the rescue. the meeting room. As many including the creation of as 50 people simultaneously a NASA Participatory provided input for discus- Exploration Office sion topics. The Open to infuse more pub- Government Commu- lic participation into nity Summit Series is an NASA’s mission. For inter-agency collaborative more about NASA’s event hosted monthly by a involvement in the different organization. It is Open Government sponsored and managed Initiative, visit http:// by the Open Forum Foun- Chris Kemp, www..gov/ Astronaut José Hernández, dation in Washington. NASA’s CTO-IT l open/. l Guest Speaker 2

EAST Contract The Copernicus Trajectory Design Awarded and Optimization System

NASA CIO Linda Cure- The Copernicus Trajectory Design and Opti- Center (JSC). The first operational version of ton said “I am extremely mization System represents an innovative and Copernicus was released in March 2006. In pleased to announce the comprehensive approach to on-orbit mission March 2007, JSC assumed control of primary award of the Enterprise design, trajectory analysis, and optimization. development of Copernicus. The JSC devel- Applications Service Copernicus integrates state-of-the-art algo- opment team, lead by Gerald Condon (JSC/ Technologies (EAST) rithms in spacecraft trajectory optimization EG5), includes Jacob Williams (ERC, Inc.), contract to Science and interactive visualization. It allows NASA Dr. Juan Senent (Odyssey Space Research), Applications Interna- engineers to design spacecraft missions to all and Elizabeth Davis (Jacobs Technology). l tional Corporation (SAIC) possible solar system destinations, making use in McLean, VA. SAIC of many types of propulsion systems and any will provide all services number of spacecraft. All of these features are in support of the NASA incorporated within a single software tool that Enterprise Applications can be used interactively via a comprehensive Competency Center. Graphical User Interface (GUI) or passively via This is the first of the external programs. The modular architecture contracts to be awarded of Copernicus allows for the inclusion of new under the NASA Infor- algorithms, models, and techniques as they mation Technology become available. Copernicus can be scaled Infrastructure Integration from a single desktop personal computer (PC) Program (I3P) and is a to computer clusters where no user interac- key milestone. I con- tion or graphical feedback are required. gratulate the entire EAST source evaluation board Copernicus provides continuous visual feed- Low-thrust lunar capture trajectory. and thank them for their back to the analyst regarding the trajectory superb work and dedica- design, thus streamlining the overall process tion to this effort over the and reducing the total development time. This past several months.” contrasts with other tools that only provide feedback at the end of the process. By using Under a Firm Fixed generalized trajectory building blocks, the Price contract, SAIC user can construct a wide range of problems will provide key applica- (e.g., simulation, guidance, targeting, and tion development and optimization). Just a few examples of how Earth-Venus-Venus-Jupiter-Pluto flyby mission. maintenance services Copernicus has been used at NASA include: in support of the NASA Enterprise Applications • Development of the Orion spacecraft on- Competency Center orbit performance for all flight phases (NEACC) in Huntsville, • Trajectory design for the Lunar AL. The contract will CRater Observation and Sens- begin on February 1, ing Satellite (LCROSS) 2011 following a 90-day • Investigation of future piloted and robotic phase-in period. l missions to near-Earth asteroids and Mars.

It is currently in use at most NASA Centers, in addition to industry partners and universities.

Dr. Cesar Ocampo at the University of Texas at Austin (UT) began developing Coperni- cus in 2001. From 2003 to early 2007, the Copernicus development was a collabora- LCROSS mission design case. tive effort between UT and Johnson Space

Making IT Stellar at NASA 3

STI Story Gets Told Through Social Media by Gerald Steeman, LaRC, STI Program Office

The NASA Scientific and Technical Informa- tion (STI) program, established over 40 years ago, supports the objectives of NASA’s mis- sions and research by acquiring, preserving, and disseminating NASA’s wide-ranging tech- nical publications. The STI program is best known for the NASA Technical Reports Server (NTRS), which boasts a collection of over a quarter of a million full-text technical reports, directly to YouTube from our Screenr account.” Improve Email papers, and articles and attracts over 3.3 mil- The vintage NACA video and tutorial content lion visits a year from a worldwide audience. have grown a respectable subscriber base. Performance “We have over 3,000 subscribers. Many of our Having a high number The STI Program Office is always looking for videos and tutorials have received the thumbs of items in the pri- new ways to promote awareness of NASA up from viewers,” says Lyall. This positive mary folders (Inbox, STI and assist NASA researchers in discover- experience trumps conventional onsite train- Sent Items, Deleted ing technical literature. Turning to social media ing classes. It is far cheaper, reusable, and Items, Calendar, etc.) seemed to be a low-cost, low-risk option. wider reaching, and it provides anytime/any- can cause your email where support to the Agency and the public. client to take a very The STI Program Office looked to the Cen- long time to open. The ter for AeroSpace Information (CASI), the Using the different social media tools in con- recommended maxi- contractor-operated organization that sup- cert is key to maximizing outreach. “All of mum number of items ports the STI program, to make a claim on our social media accounts are advertised on is 5,000 in any one of the social media cyberscape. Starting in late the STI home page at http://www.sti.nasa. the primary folders. 2009, CASI began using Twitter and Face- gov, and conversely we link to our home page Ideally, the number of book to highlight new STI additions to NTRS. from our social media accounts,” says Lyall. items should be 3,500 Content was easy to come by because an “There is an interplay between the accounts. or fewer for maximum RSS feed for new STI was already in place. For example, when we post a new YouTube performance. There is a Twitter followers have grown to over 1,000 video it automatically puts out a tweet on our desired limit of 10,000 individuals and institutions largely due to the Twitter account linking to the new video.” items in any one of the continuous tweeting of this information. non-primary folders on Social media tools have tremendously the server. Non-primary CASI then turned to YouTube in early 2010. improved CASI’s outreach endeavors and folders are ones that “We requested a YouTube channel via apps. assisted in achieving STI Program Office goals. you create and name, gov,” says Kim Lyall, a CASI outreach special- The effort put into these activities pays out as opposed to pri- ist. “After approval, we created the channel immediate dividends like thumbs-up content mary folders which are and prepopulated the site with some digitized votes and positive comments from follow- automatically created National Advisory Committee for Aeronautics ers. “On Twitter, there is an active commu- by the email client. (NACA) videos. The process was very easy.” nity of people interested in space sciences and NASA,” continues Lyall. “We have been Having more than YouTube proved to be a great vehicle for provid- able to tap into this community and bring recommended number ing awareness and training tips. Before long, more awareness to STI resources, espe- of items in your server several mini-tutorials on effectively search- cially the NASA Technical Reports Server. folders causes your ing NTRS and the NASA Aeronautics and Reaching such a diverse audience would be email client to send Space Database (NA&SD) were available for impossible without social media.” Having multiple requests to broadcast. One does not just jump into mak- someone tweet “Thanks for existing. NTRS the server every time ing a tutorial blindly. Kim Lyall warns, “There is is a fantastic resource!” is not bad either. the view is changed, prep time deciding what the tutorial will cover, the messages are writing a script, wand practicing. We currently Learn more about the STI Program and scrolled through, etc. l use a free screencasting tool called Screenr CASI’s use of Twitter, Facebook, and to record the content and then post the video YouTube at http://www.sti.nasa.gov. l

Public site: www.nasa.gov/ocio Internal site: insidenasa.nasa.gov/ocio 4

Kids Targeted by NASA Encouraging the Next Generation Multimedia of Space Explorers By Diane K. Fisher, Jet Propulsion By Tom Soderstrom, IT Chief Technology Officer, Laboratory, Jet Propulsion Laboratory California Institute of Technology NASA’s Jet Propulsion Laboratory (JPL) is en- couraging the next generation of space explor- The Space Place is a ers to play an active role in space exploration. NASA-level Web site JPL’s office of outreach, the missions office, for upper-elementary and the Chief Information Officer (CIO) are inno- kids, their parents, and vating together to reach the public in new and their teachers, accord- innovative ways and with new technologies. ing to Nancy Leon, who manages the Web site This outreach takes many forms, such as: team’s efforts at the Jet elementary school stu- Propulsion Laboratory. • Twittering and blogging about the Mars dents. These students use the application to She explains that the Phoenix Lander and Mars rovers interact with Mars imagery and perform citizen Web site has been in • Holding a contest where Clara Ma, a 12-year science by identifying interesting features. existence since 1998, old, renamed the next Mars flagship mission Mars2Earth is written entirely in Web and it has continuously from Mars Science Laboratory to Curiosity Toolkit (GWT), and it is deployed on the Google grown and developed • Encouraging citizen scientists of all ages App Engine (GAE) cloud. This powerful com- as more and more to help explore Mars by tagging craters bination allows the college students to deliver NASA missions have and other features in a quarter million ac- a full-production application without utilizing bought in. It is also tual Mars images in ’s Azure any infrastructure from UCSD or JPL and to available in Spanish. cloud through the games on the http:// bring an anytime space exploration experience BeaMartian.jpl.nasa.gov Web site to elementary school classrooms and homes. “We currently repre- • Encouraging developers to write pro- sent nearly 60 different grams to drive extraterrestrial rovers via In a recent field test conducted by members NASA missions, and the E4 Rover Challenge, where all the data of JPL’s Operations and Planning Software they are managed from and programs were in Amazon’s Cloud (OPS) Lab and JPL’s Office of the CIO, Sarah several different NASA Esper, a college student developer on the Centers,” reports Leon. A new effort encourages minority students to project, introduced the project to fourth-grade become interested in science and technology. students at an elementary school in San Di- The Web site (http:// A group of JPL developers is mentoring four ego, CA. The results were breathtaking. The www.spaceplace.nasa. minority college students, advised by Dr. Beth project sparked an immediate interest and gov) includes online Simon at the University of California, San Diego an extraordinary level of participation from games, hands-on (UCSD) (http://cseweb.ucsd.edu/~bsimon/) to the students. The teacher was specifically projects, fun facts, and build Mars2Earth. Mars2Earth is an outreach impressed with how effectively the applica- short cartoon interviews application designed to deliver Mars data to tion engages fourth graders that read at or of real NASA scien- below grade level and are often quiet during tists and engineers. discussions. Khawaja Shams, a developer at JPL and co-lead for Mars2Earth, shared his “Our games have enthusiasm for the application. “It has pro- become the most vided a fruitful expansion of the relationship popular feature of the between JPL and UCSD. Dr. Simon’s students site,” says Leon. “They have delivered tools to infuse a passion for are, first of all, fun, space and robotics into young minds.” This is because we know kids a vision that is echoed by NASA and JPL. l won’t stick around if they’re not.” She adds Photos: (left) Students search for craters on Mars. (above) Sarah Esper of UCSD finds crater Continued on page 5 with Katrina, a 4th grade Mars explorer.

Making IT Stellar at NASA 5

Continued from page 4

NASA Ames IT—Building Inspirational that they are also educa- tional, each based solidly Education Destinations on important science and technology con- cepts that are within the Written by: Penny Hubbard, grasp of this age group. NASA’s journeys into air and space deepen our sion of information between the ground and understanding of the universe, advance tech- spacecraft. Space Communications and For educators, the Space nology breakthroughs, and expand the frontiers Navigation (SCaN) is responsible for provid- Place offers original of scientific research. These journeys all share ing communications services for all of NASA’s classroom activity articles a common thread: education. NASA continues missions. Matt and Chris in Ames IT devel- written by the team and contributing to the development of the Nation’s oped the SCaN Interactive Demo to show previously published in workforce of the future, identifying and devel- how SCaN’s ground- and space-based fa- the journal of the Inter- oping critical skills and capabilities and imple- cilities interact with NASA spacecraft. Enjoy national Technology and menting electronic outreach strategies to best flybys of Earth stations and spacecraft in deep Engineering Educators reach today’s students, educators, and families. space with visits to assets like the Mars rover, Association (ITEEA). Ames’s location, in the heart of , is Hubble Space Telescope, and exploration Printable images for perfect for attracting the best tech talent able satellites. Virtually send messages to various the classroom, posters, to deliver programs supporting NASA’s educa- spacecraft using SCaN networks, including story booklets, and other tional outreach strategies. Ames IT members choosing a picture target for Hubble or direct- materials are also down- Matt Antoun and Chris Antoun, computer ing LCROSS to impact the Moon. Amazing loadable. Teachers are programmers with the External Projects Divi- graphics and inspirational views take visitors also the target audience sion, develop interactive, informational, and into a new universe of amazing discover- for podcasts and blogs by inspiring Web destinations for visitors around ies. To learn more, visit http://www.nasa.gov/ NASA mission scientists. the globe. Web sites link visitors to software multimedia/3d_resources/spacecomm.html. interfaces illustrating the intricacies of work- “We have a small, creative ing in the weightlessness of space, enabling NASA eClips brings together exciting team that works together educators to inspire students about aerospace video segments with educational best collaboratively to combine careers, and providing an in-depth look at the practices to inspire and engage students science content, clear communication and navigation systems control- to become 21st century explorers. Video writing, compelling graph- ling the Nation’s orbiting spacecraft. A few of segments are produced weekly to explore ics, and clever game these engaging programs are highlighted below. current applications of science, technology, engineering,” Leon states. engineering, and mathematics (STEM) and Don your virtual spacesuit and take a tour of provide teachers a tool to inspire students The Space Place has the International Space Station (ISS) with the about different careers in the aerospace won a number of educa- Station Spacewalk interactive game. Using industry. Ames IT continues to evolve and tor and parent awards for 3-D graphics from real NASA missions, play- grow this award-winning interface, recently its effectiveness and its ers take part in seven increasingly difficult improving the search process by developing an popularity with kids. The levels of play that range from a weightless easy-to-use grid view and making it faster for U.S. Government Web tour of the ISS, to fixing parts on the Station, teachers and visitors to locate a specific video site Kids.gov includes the and bringing communication systems online segment of interest. The NASA eClips team Space Place as one of before oxygen runs out. Station Spacewalk continues to showcase this award-winning the top 10 best Govern- captures students’ interest in space explora- Web resource at educational forums around the ment Web sites for kids. tion while illustrating the challenges astronauts world. To learn more, visit http://www.nasa.gov/ face in near-Earth orbit. Several simulations audience/foreducators/nasaeclips/index.html. Leon says, “We are still are inspired by extravehicular activities (EVAs) very actively building conducted by NASA astronauts. Students Ames IT continues to develop innovative and marketing this Web indicate they love the movement in micrograv- programs in support of NASA’s education site to a large network ity, and they now have a better understanding goals, supporting educators in preparing, of formal and informal of how difficult it is to work in space. To learn encouraging, and nurturing the young minds education partners, and more, visit http://www.nasa.gov/multimedia/3d_ of today. These three Web sites are just some we welcome participation resources/station_spacewalk_game.html. of the amazing educational destinations the by additional missions.” l young and young-at-heart will want to visit to Astronauts, mission controllers, and sci- learn more about the universe we live in. l entists depend upon the reliable transmis-

Public site: www.nasa.gov/ocio Internal site: insidenasa.nasa.gov/ocio 6

MONTHLY TIP: 10 Tips toward Prevention Using Cloud Technology to Enhance Customer of Cyber Service at NSSC Espionage By Patton Tidmore, Customer Satisfaction & Communication Lead, NASA Shared Services Center

From the NASA Security The NASA Shared Services Center (NSSC) The NSSC Information Center Operations Center (SOC) opened its doors in March 2006 with the mis- Once the decision was made to explore sion to provide timely, accurate, high-quality, cloud providers, it became clear that Soft- Cyber spying or Cyber cost-effective, and customer-focused support ware as a Service (SaaS) presented some espionage is the act for selected NASA business and technical big advantages: the NSSC could move for- or practice of obtain- services. The first three years of operation were ward quickly, and could get enhancements ing secrets without the the transition years, as services were moved to the website started without making a huge permission of the holder from NASA Centers to the NSSC. The fourth financial investment. The development site of the information. Cyber year was the stabilization year. The NSSC was tested with NSSC employees and tar- espionage perpetrators has now started its fifth year and has begun geted customers at various NASA Centers. exist online, as well as its continuous improvement phase, seeking The new robust site search was configured from computer desks of best practices and striving to reduce costs. and perfected for the NSSC’s specific needs. professionals on bases Customers are unable to discern, when they in remote countries or Tier-0 Service visit the NSSC Information Center, that wid- may involve infiltration The NSSC Customer Contact Center (CCC) gets are being used to pull information from at home by spies and received, on average, more than 7,000 inqui- cloud technology; the interface is seamless. moles or in other cases ries per month in FY 2010. Given how costly or even as the result Call Center operations are, the NSSC turned Protecting the Data of criminal handiwork its focus on providing improved “Tier-0” self The NSSC currently utilizes services from cloud of amateur malicious service. Tier-0 means self-service support; technology provider, RightNow Technologies, hackers and program- customers find the information they need by Inc. These services are fully compliant with mers. Their crimes themselves by going to the NSSC website. the Federal Information Security Management often involve the use of This would serve to anticipate customers’ Act (FISMA) and provide the security, avail- such illegal access to needs and to make it easy for customers to ability, and redundancy the NSSC requires. sensitive info or illegal find answers to their questions online, without Comfortable with the results demonstrated control of computers the need to pick up the phone and call the on the development site, the NSSC decided or whole networks to CCC. The NSSC could better serve its cus- to proceed with a public release of the new gain unethical and illegal tomers by saving them time on a phone call, NSSC Information Center this summer. strategic advantages. and at the same time, costs would be driven The NASA SOC, continu- down through the reduction in call volume. In the Cloud ally tracking threats and Enhancing the NSSC website was a primary A soft public rollout of the cloud software criminals of this nature, solution and change would be necessary. was executed without any surprises or recommends ten tips problems. Some benefits realized included toward prevention: The Vision knowledge articles showing high numbers on Customer interviews and surveys pointed to Google search returns and customers find- 1. Stay in touch with the need for an NSSC website that was user- ing the product before it was advertised. your ITSM and be friendly, interactive and that provided sub- The NSSC is confident that the NSSC Infor- aware of the Security stantive knowledge articles and easily found mation Center will soon be the first place Operations Center Frequently Asked Questions (FAQs). The vision many customers turn to when they have (SOC), to optimize called for giving customers a voice, for exam- questions and need answers quickly. your understanding of ple providing users the ability to rate quality of the threat landscape content, make suggestions, share compliments Preliminary data, pointing to fewer calls and an while leveraging their when their needs were met, and offer criticism increase in Web traffic, are encouraging. The visibility throughout when needs were not met. The NSSC devel- NSSC is optimistic that the NSSC Informa- the user population oped a Web Strategic Plan that outlined all of tion Center was an essential component to the these goals, and the decision was made to record number of NSSC website hits realized 2. Know which assets utilize outside assistance, via a cloud provider. in September 2010 and the reduction of CCC need protection inbound calls in the same month. Ongoing and the risk poten- analysis will determine the return on invest- tial for each.

Continued on page 7 Making IT Stellar at NASA 7

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3. Know where your vulnerabilities may be present or can occur.

4. Report or mitigate vulnerabilities.

5. Be aware of new tactics, techniques, and procedures.

6. Prepare to act ASAP in the event of compromise.

7. Although preven- tion is preferable, rapid detection and response are critical.

8. Have a fall-back plan for what to do if you fall victim to cyber spies.

9. Ensure critical infrastructure sup- pliers have not been compromised and have safeguards in place to ensure the integrity of sys- tems provided by these suppliers.

Visit the NSSC Information Center at: https://answers.nssc.nasa.gov. For more information 10. If you suspect that about NASA and its programs visit http://nasa.gov. you are a victim, please contact the 24 x 7 x 365 NASA ment, as the NSSC continues to nurture and action. All these enhancements to improve SOC at 1-877-NASA promote its cloud-driven self-service resource. customer service are being made possible SEC (1-877-627- through the use of cloud technology. 2732) or soc@nasa. Looking Ahead gov To read more The enhancements discussed above comprise The NSSC is located at the Stennis Space about the NASA the first phase of the NSSC’s website strat- Center in southern Mississippi and provides SOC, see https:// egy to include the use of cloud technology. the following services to NASA and its Cen- share.nasa.gov/ Phase two will provide capabilities such as ters: Human Resources, Financial Manage- it/security/ops/ e-authentication for customers to track top- ment, Information Technology, and Procure- Pages/default.aspx ics and items of interest to them. Customers ment. For more information about the NSSC, will be able to request e-mail updates when visit: https://nssc.nasa.gov; or visit the NSSC topics of interest are added or changed. Information Center at: https://answers.nssc. nasa.gov. For more information about NASA There is also a phase three being evaluated and its programs visit http://www.nasa.gov. l that will allow even greater customer inter-

Public site: www.nasa.gov/ocio Internal site: insidenasa.nasa.gov/ocio MONTHLY TIP: When Should Future Women of Science You “Reply to Written by Tom Soderstrom, IT CTO, Jet Propulsion Laboratory, California Institute of Technology All”? On a sunny southern California day (Sunday, on how they would use them. The JPL IT team October 3, 2010), over 1,500 girls of all ages of Chris Cornwell (who led the effort), Charles and their families participated in the Girl Scouts White, Joe Estes, Gabriel Rangel, and Tom Chris Carmichael and of America’s science festival on the mall at the Soderstrom was extremely impressed with Heather Kimley California Institute of Technology. Several per- the questions, the level of interest, and the sonnel from NASA’s JPL hosted a technology expertise displayed by the girls of all ages. In most cases, it is not “petting zoo,” where the girl scouts—and their necessary to “reply to families—were able to try out emerging informa- Tom Soderstrom from the Office of the all” when responding tion technologies, ranging from 3-D technolo- CIO summarized everyone’s sentiment to an email. Consider gies, energy-efficient devices, e-books, space- in the following: “The event was a ter- who really needs to simulation games, walking on the Moon on an rific success and hopefully excited the Girl hear your response. iPad, educational games for tablet computers, Scouts to become future women of sci- Most often, you only and much more. Many of the educational online ence and NASA/JPL space explorers.” need to respond to games that were sampled at the technology It certainly encouraged JPL’s IT personnel about the sender. Only use petting zoo can be found on NASA’s Space the enthusiasm of our future scientists. l “Reply to All” when Place, a NASA Web site at http://spaceplace. you are confident that nasa.gov/en/kids/games.shtml, and the devices everyone will be inter- can be found on JPL’s IT Labs at http://itlabs.jpl. ested. If only some of nasa.gov. NASA’s JPL is man- the recipients would be aged by the interested, reply to the California Insti­ JPL OCIO members showing IT Petting Zoo to girl scouts. author and cc the other tute of Technol­ few individuals rather ogy in Pasa­ than replying to all. dena, CA, and performs a wide Email senders can range of space prevent recipients from science, robot­ “replying to all” by plac- ics, and Earth ing the email addresses science research of all the recipients in for the Agency. the BCC field. How- ever, doing so hides the The hands-on names of the recipients exploration proved unless you address the to be a highly individuals or group entertaining and by name inside your effective way of email (e.g. Dear CIOs, introducing the etc.). Use this option girls to emerging with discretion. l technologies and gaining feedback

Making IT Stellar at NASA Send feedback about IT Talk to John Hopkins at [email protected].

For more information on the Office of the Chief Information Officer: National Aeronautics and Space Administration www.nasa.gov/ocio Office of the Chief Information Officer insidenasa.nasa.gov/ocio (internal NASA network only) 300 E Street SW Washington, DC 20546 www.facebook.com/NASAcio www.twitter.com/NASAcio www.nasa.gov