SOUTH DELTA LEADER DELTASSIST 2009 – 2010 ANNUAL REPORT › D1 2009 – 2010 annual report deltassist family and community services and services continue to meet COA ac- existing Board members; Denis Moore, array of programs and variety of services that creditation standards. The peer review Elaine Greggain, Maurice Bouchard, Len Deltassist provides. The level of commitment was the culmination of many months of Stroh, and Kam Raman for all their ser- we receive from our management, staff, and work on the part of everyone at Deltas- vice. Thank you to each of our Board volunteers is unbelievable. This year Deltas- sist. Perhaps the most important aspect members for their contributions and sist is in NEED! I reach out with a request of the review was the attention given to efforts towards Delta, as well as their that all Delta residents should take to heart. Deltassist’s performance quality improve- ongoing passion and sense of commu- We need your financial help, we need your ment (PQI) where program activities and nity. The Board of Directors wishes any volunteer time, and we need your passion to sincerely help our community. I offer a sin- Warren T. Hughes practices are continuously monitored individual who wishes to volunteer, as a and up-dated to reflect Deltassist’s com- Board member to contact us. cere thank you to all that do give, and to all Tyler Garnham photo mitment to maintaining its service stan- The following individuals have left us that will give to Deltassist for the first time. dards. through either retirement or a desire to We need you today, and we will need you This past year has been a year of tre- I am pleased to report that Deltassist move on to other endeavors. We wish more than ever tomorrow. mendous challenge for Deltassist. There passed its review with flying colours and them well in their journey. They are I wish to conclude by thanking all the volun- are many individuals and volunteers that is now re-accredited until 2014. Delta Jonathan Carr, Verinder Dhaliwal, Janice teers, my Board colleagues, the management should be thanked for their enormous ef- residents should know that Deltassist Hamel, Joanne Hahn, Margaret Lloyd, and staff for their efforts and support toward fort on behalf of Deltassist. As I enter my takes its accreditation very seriously and and Laureen McCleery. Thank you for Deltassist’s past goals and future endeavors. fourth year, as President of the Board, I continues its commitment to maintaining your service. As a volunteer I serve as President and I will must first thank Doug Sabourin the Ex- the highest possible standards with the This year, like last year continues to continue to do my part as a resident of Delta ecutive Director. Doug’s dedication services it offers. bring financial and service challenges. and I know I can count on you to do yours. and knowledge of community service is In 2010, Deltassist was named best The Board of Directors for the fourth year Thank you, Warren T. Hughes president extremely valuable. Doug continues to non-profit organization by the Surrey in a row reluctantly approved a deficit navigate Deltassist through choppy wa- and North Delta Leader. In addition, the budget. The Provincial Government bud- ters, and we wish to thank him for his United Way of the Lower Mainland and get cuts and other funding partners have service to our community. Scotia Bank named Deltassist the Com- continued to reduce their commitment to In December 2009, Deltassist hosted munity Spirit Award winner for our Se- Delta. The dedicated management, staff Board of Directors three peer reviewers from the Council on niors’ Shopping Program. and volunteers continue to successfully Accreditation (COA). The peer review- Deltassist again supported Kwantlen manage these funding challenges. This President Treasurer ers came from Pennsylvania, Ontario Polytechnic University with a Family report provides a brief summary of the Warren Hughes Maurice Bouchard from the the from and Michigan. Their job was to interview and Community Service Bursary in the various services we delivered and a tally agency volunteers, Board members, staff amount of $1,000 to the student that had of the number of individuals whose lives, Vice President Director and community stakeholders, and most applied for this bursary, and is interested we believe, have benefited from those Kam Raman Denis Moore importantly, clients. They had read the in working in the social service field. This services. The Board, management and comprehensive self study that Deltassist years student was Lauren Baxandall, we staff continue our commitment to the de- Secretary Director had submitted in August, 2009 and they wish Lauren all the best with her educa- livery of the program and services of Del- Elaine Greggain Len Stroh asked questions and read program mate- tion and her future career goals. tassist. rials to ensure that Deltassist’s programs message A special thank you goes out to our I continue to be impressed by the vast caring for our community through the support of Delta residents since 1972 D2 ‹ DELTASSIST 2009 – 2010 ANNUAL REPORT SOUTH DELTA LEADER SOUTH DELTA LEADER DELTASSIST 2009 – 2010 ANNUAL REPORT › D3 employees volunteers Counseling and family support services Rachelle Ashbee Angelika Jaehrlich message from the executive director 2009-2010: Maggie Akkam Karen Day Diane Kirkbride Christine Neilson Len Stroh Penny Best Naushina Kiely Harshad Amin Kerry Derbyshire Arlene Lang Lorraine Noga-van Sherri Strukoff 1200 Total counseling intake calls Maureen Bozman Margaret Lloyd Deltassist is at a tipping point: Wendy Anselmo Mildred Dick Sofia Lang Deursen Taryn Strukoff 1009 Alcohol and drug program Terry Cardy David Matta financial support needed for its Barb Archer Kim Disanjh Isla Lawrie Sharon Nosek Bill Sudeyko 47 Suicide prevention Jonathan Carr Ladan Morano high quality social services Karen Atkinson Helen Dixon Jas Lehal Judy Novakowski Joannice Sweeney 164 Alternatives to violence program Julie Chadwick Angela Pallan Lucille Baker Pamela Doughty Moira Lemon Marianna Poon Jill Tasman 40 Healthy families program Jean Chandok Parminder Rai Since I joined Deltassist as its Executive Gail Barker Linda Easdown Leilah Lietz Kam Raman Harry Taylor in 2009-2010 in 133 Family support services Colleen Collins Connie Rimmer Director in 2006, every annual report I have Alice Barnes Phil Easdown Carol Loehr Cathy Ramli Muriel Taylor 26 Nobody’s perfect parenting Carlee Costello Shelley Rimmer given has had a similar theme: Deltassist’s Mark Barton Ursula Easterbrook Rona Luhmann Ian Reade Nina Taylor 13 Young parent outreach program Deborah Dagenais Doug Sabourin Doug Sabourin volunteers, board members and staff continue Patti Barton Jo-Anne Farmer Irene MacCulloch Priscilla Rehlinger Shannon Taylor Executive Director 2632 Total served Verinder Dhaliwal Tejinder Sarkaria to be committed to offering the highest quality Malik Bashir Rob Farmer Patricia MacDonald Keith Reid Sharon Taylor social services to Delta residents despite on- Clients served Santa's helpers: Two are Raman Dhaliwal Helen Stevens Mary Bell Janet Geistlinger Vicki MacDonald Connie Rimmer Lynn Temoin members from the 38th Suzy Fong Ravi Teja going funding challenges. Lori Bentz-Sim Penny George Elaine Macleod Shelley Rimmer Craig Thomson Community fund Baden Powell Guild; all Zainu Ganief Doug Thorslev Readers of this annual report will see that this year again, Deltassist’s Evelyn Berger Linda Grandia Deanne MacMillan Dorothy Robertson Corito Torres 228 Individuals and families: are volunteers who, year Carly Geistlinger Pamela Turner revenues have fallen significantly and for the third year in a row, revenues Lorraine Bird Al Grandia Michele Maguire Wilma Roodbergen Sylvia Travis $10,733.11 Distributed after year, deliver toys to our toy depot. Lou Grant Joanne Van Snellenberg have not matched expenses. Donna Bolger Pat Greenwell Gloria Maki Jan Salvador Dianne Tryon Information and referral Janice Hamel Lyn Walker This is an alarming state of affairs and the Board of Directors and Susan Bonar Elaine Greggain Dawn McCallum Dorothy Sample Joanne Van thousands served served thousands 6246 Information and referral contacts Cheryl Hart Lorraine Yates management have worked diligently to raise additional funds to meet Maurice Bouchard Jean Groome Leah McCullough Mary Lou Sharland Snellenberg normal operating costs. The truth of the matter is that as a non-profit Seniors services Staff Christmas Klaus Iden Margaret Bourhill Virginia Guilbault Elizabeth McKenzie Janice Sherbuck Mariam Walker social service agency, Deltassist relies on public funds to subsidize its Maureen Bozman Grace Hall Audrey McMillan George Shipley Meg Walley 107 Seniors served client services. 552 Services provided Herbert Brandt Joy Hand Ivadell Mengering Gail Simpson Jasmine Warren Over the last number of years, government contracts have not Gordon Brechin Val Hanson Bob Metcalfe Joan Smallenberg Roberta Whiley Volunteer services kept pace with increased cost of operations. Aileen Brown Rob Hebden Matthew Millward Erika Spiller Robbin Whitbread 153 Deltassist volunteers Deltassist relies on provincial government contract funds to offset op- Diane Brown Regina Helgason Barbara Moore Marlene Sproule Keith Wilson 5991 Hours of volunteer work performed erational costs and in the last year, contract funds have been cut but at the Joy Brown Ann Henderson Denis Moore Helen Stevens M-J Wood at Deltassist same time the same level of service has been expected. Hanford Burden Susan Hiebert Tyesse John Stockton Jessica Wu Assistance services It helps put food This unfortunate and predicted state of affairs comes at a time when Larry Cardy Karen Hnatiuk Morneau Nikki Yau Deltassist has received well-deserved public acknowledgement for its Bonny Munn Christmas projects in the children’s Andrea Carley Warren Hughes One of Santa's helpers with toy donations services and continues to meet an international standard for its service Jackie Murray 650 Christmas hampers Patti Carlsen Paulette Huntley tummy and presents delivery. Wayne 594 Service club assisted hampers Deltassist Staff David Carrigan Rodney Jackson under the tree.