Student and Enrolment Services ANNUAL REPORT 2016-2017 Table of Contents

Message from the Vice-Provost (Student Experience) 5 Office of the Registrar 7 Enrolment Services 9 Planning and Systems 11 Recruitment and Admissions 12 Student Services 15 Career Services 16 International Student Services 16 Leadership and Student Engagement 17 Native Centre 18 Student Conduct Office 19 Student Success Centre 20 Student Wellness, Access and Support 23 Faith and Spirituality Centre 24 Student Accessibility Services 24 SU Wellness Centre 25 Women’s Resource Centre 27 Marketing and Communications 30 Student Ombuds Office 31 SES staff directory 32

2 Student and Enrolment Services Annual Report 2016/2017 | 3 3 Student and Enrolment Services (SES) continues to nurture a community that values student engagement and helps students explore their potential.

Our units encourage student success through sharing and developing best practices, developing and maintaining programs, and supporting the academic enterprise of the University of .

In the year ahead, we will continue to align our work with the university’s Eyes High strategy. We’ll do this via six thematic priorities: student success and engagement, a fair and just campus, health and well-being, inclusive community, innovation and sustainability. These themes will guide us as we set our SES priorities.

We look forward to the upcoming year as we support and enhance the student experience while building on our past achievements.

Dr. Susan Barker Vice-Provost (Student Experience)

4 Student and Enrolment Services Annual Report 2016/2017 | 5 3 Office of the Registrar

The Office of the Registrar serves the whole academic Strategic enrolment planning community at UCalgary. It oversees all aspects of the student record to help ensure compliance with • Improve registration and program planning experience academic regulations and university policies, as well • Align recruitment efforts, admission processing and student protect the privacy of the student record. The team financial support works closely with all faculties. • Support faculty through enhanced communication and reporting

The office is organized into four main units: Implementation of the Mental Health Strategy Recruitment and Admissions, Enrolment Services • Apply a mental health lens to policies, processes, procedures and (including Student Awards and Financial Aid), regulations Convocation, and Planning and Systems. These areas are collectively responsible for: Staff planning and support

• Develop cross-training service standards to ensure staff have the • Recruiting future students to the university tools needed to support each other and students

• Admission • Focus on succession planning • Registration Enhancing the Indigenous student experience • Convocation coordination • Align recruitment efforts, admission processing and student • Scheduling classes, maintaining the university financial support for Indigenous students academic calendar and scheduling exams

• Curriculum management KEY ACHIEVEMENTS: • Managing student awards and government student financial assistance programs Given the collaborative effort exhibited to achieve goals across the Office of the Registrar, achievements have been combined for the • Ensuring adherence to the policies and academic entire unit. regulations • Developed framework for the Service Standard Project • Providing data or analysis for provincial and federal • Developed cross-training opportunities between the Recruitment reporting, and supporting operational needs and Admissions, Grades and Exams and Convocation teams

• Maintaining the permanent student record • Created the UCalgary Guidance Counsellor Advisory Committee • Tuition and fee assessments (10 counsellors from , BC and ) • Worked with the Native Centre to revise communications regarding Aboriginal Student Access Program admission OVERARCHING GOALS FOR 2016/17 decisions

• Created long-term enrolment planning tools to stabilize Communications of the UCalgary student journey and experience enrolments and new student targets

• Enhance relationships with Calgary catchment schools • Created a number of new registration, admission and course tracking reports for use by Office of the Registrar staff and • Develop comprehensive communication plan for students faculties

Promoting a fair and just campus • Developed additional government reports as requested by the Ministry for Learning and Enrolment Reporting System (LERS), preliminary enrolment reports and the Community Initiatives • Formalize the registration exemption regulations Program (CIP) • Develop an appeals process for open studies students • Implemented enrolment services visualization dashboard and • Review procedures and processes and training of frontline staff reporting website with data definitions, report explanations and to ensure inclusivity of campus community Tableau reports

6 Student and Enrolment Services Annual Report 2016/2017 | 7 • Launched Tableau platform and optimized five reports • Created an online dual credit application process Enrolment Services • LERS/Government reports submitted (LERS, preliminary fall, • Revised PGME process for admission and returning students winter and spring forecasts, ASI, TLAC, CIC, CIP revised report) • Revised and re-branded the spring conversion event (now You at • Piloted new registration status for summer research students UCalgary) to focus on registration and advising, and to include a Enrolment Services is composed of four key areas: • Create and implement phase two of the Financial parent track, resulting in a 200% increase in attendance Enrolment Services, Grades and Exams, Student Empowerment Initiative: enhance student wellness and overall • Developed procedures and processes for the use of the campus experience university academic seal • Implemented EzRecruit for communications with prospective Awards, and Financial Aid. The Enrolment Services students and key stakeholders team provides frontline support and advising to • Continue to develop the financial literacy program, creating • Developed and obtained approval for the implementation of a more opportunties for students to develop smart financial full week fall break • As of September 2017, made 60,541 record sources available for assist students with registration, finances, awards, habits guidance counselors and prospective students and parents and financial aid. They oversee the adjudication of all • Created new processes for Indigenous identification • Increase compliance with government loan policies requirements and self-identification • Created domestic, international, and event work plans for 2017- undergraduate awards, the distribution of government 18, which resulted in a yearlong recruitment plan (compared student assistance, the administration of final exams • Redesign systematized loan confirmation procedures • $179M in tuition and $35M in general fees assessed in 2016-2017 to semestered planning) and regional ownership for each and the collection of final grades. Every student recruitment area • Enhance processes associated with award adjudication and • Secured SU Quality Money and grant funding for the financial engagement is viewed as an opportunity to create a award development literacy student initiative • Created recruitment communication plan to streamline positive student experience. The team also provides messaging as potential students transition to applicants and • Improve early award notification for incoming students in 2017 • Hired part-time financial empowerment coordinator (graduate training support to academic units on various student admitted students student) registration functions. • Revise processes related to the admission offer so students • Implemented phase 1 & 2 of Visual Schedule Builder, which was receive President’s Admission Scholarship within two weeks of • Revised T2202A process for more efficient yearend tax process accessed more than 130,000 times during the review period admission offer • Replaced TouchNet with an internally developed solution that GOALS FOR 2016/17: • Completed wave 1 and 70% of wave 2 of the Academic • Support Giving Day through award development processes to was PCI compliant and saved more than $40K per year in Advisement implementation, with the Wave 3 launch planned for adjudication of funds within one year of the campaign licensing fees November 2017 • Implement the new call centre for Enrolment Services and Admissions • Complete audit of the student online application and • Successfully created new scholarships in support of the UCalgary • Revised and refined processes around group study fee approvals evaluation processes in PS student award bolt on and propose Giving Day fundraising campaign, April 2017, resulting in 170 and scheduling • Implement new queuing system for Enrolment Services to meet enhancements new scholarships worth $1.2M student needs • Worked with IT to select and implement a new call centre for • Collaboration with Office of the Provost to administer and notify admissions and enrolment services • Revise and implement new open studies calendar regulations 78 students engaging in undergraduate applied research for the P.U.R.E awards, equaling $318,500 • Processed approximately 300 PeopleSoft security requests • Implementation of the open studies online application

• Partnered with Dinos Athletics to administer 2016 Dinos • Expanded Ad Astra users by 26 and departments using the tool • Implement online application for exchange student admission Excellence Awards Program equaling $343,000 for student for space bookings by six process athletes • Improved use of the UCalgary email account, reducing the • Partnered with the Native Centre to administer the Alberta number of non-users from approximately 4,400 students to Advanced Education’s Indigenous Careers Awards Program approximately 1,900 and revising the processes for students (STEM focus) valued at $406,000 for 105 undergraduate returing after a long absense to reactivate their UCalgary email students accounts BY THE NUMBERS: • Collaborated with the Métis Education Foundation/Rupertsland • Created tools (reports/graphical scheduler) to assist faculties Institute Native Centre, Faculty of Graduate Studies, and with scheduling by providing more historical course information Enrolment Services 2016-2017 Development to select Metis students for awards at $5,000 and and recommendations to match rooms to student/course Inquiries $10,000 requirements In-person (Q-matic customers) 22,575 • Collaborated with International to • Supported the 9.2 upgrade of HCM and FSCM, allowing both Phones (incoming) 41,257 administer 90 Eyes High 50th Anniversary International upgrades to proceed on time and on budget Exchange Awards for outgoing exchange students ($3,000 each) Phones (answered) 32,641 • Worked with IT to for effectively triage student inquiries to the Reception 7,783 • Streamlined transcript request process helpdesk Mail 1,181 • Increase Indigenous applications by 7% for fall 2017 • Increased training provided to the UCalgary community, Drop box 1,902 • Increased undergraduate admission applications 9% for fall 2017 delivering 55 formal training sessions to 410 trainees Email 4,101 • Achieved overall enrolment targets for fall 2017 and increased Fee payments (cashiering) 4,593 international enrolments to 8.1% of total undergraduate STAFF AWARDS AND RECOGNITION: population Open studies admitted students 2,712 Group study applications N/A • Established differentiated early admission averages to help make • Admissions team, fall 2016 Provost’s Star Award more admission offers earlier Exchange applications 520 • Tessa Bailey, SES OMG Award • Revised calendar regulations to clarify admission requirements Duplicate ID corrections 51 including adding faculty-specific transfer admission requirements

8 Student and Enrolment Services Annual Report 2016/2017 | 9 Types of Inquiries 2016-2017 Systems and Planning Fee payment and inquiry 5,414 Transcript request 4,619 Proof of enrolment 2,929 This group is accountable for the successful and • Work with IT to establish help desk triage structure and additional training modules around student administration Registration inquiry 4,642 effective planning, development and maintenance of all student and registrar systems. They provide • Establish a self-serve reporting platform for key Office of the Financial aid inquiry 4,761 operational and strategic oversight for course Registrar reports scheduling, exam scheduling, and instructional space • Identify faculty requested reports to support enrolment Financial Aid # Students/Contacts Funding/Events utilization. Systems and Planning also provides management Student loan processing 10,597 $132,486,887 oversight on tuition and the assessment of general • Begin implementation of the Academic Advisement tool (2-year Emergency loans fees, as well as official enrolment reporting and project) Incoming emails 3,144 accountability reporting to the government on behalf • Implement Visual Scheduler Builder of the university. Presentations/workshops 32 • Improve tools to assist faculties with developing course schedules

• Renew the T2202A process and replace TouchNet to ensure PCI GOALS FOR 2016/17 Grades and Exams 2016-2017 compliance

Transcripts requests completed 23,816 • Initiate project to review PGME program set up and requirements • Support rollout of PS 9.2 to HCM and FSCM Deferred exams (# of students) 1,077 • Phase 2 of Office of the Registrar website redevelopment: faculty • Continue training and increase use-ability of Ad Astra Deferred exams (# of requests) 615 and staff resources Student conduct notations 64 Grade changes 3,778 Registration appeals 516 BY THE NUMBERS: External exams (# of students) 1,562 Planning and Systems 2016-2017 External exams (# of exams) 134 Change requests completed 186 Phone calls 1,330 Major projects completed 7 Email responses 3,900 LERs/government reports 8 Weekly reports 50 New reports created (PS and Tableau) 1 Scholarships and Awards 2016-2017 Ad hoc report requests 800 # Students Funding/Events Classes scheduled 7,289 New awards established 170 Course components scheduled 10,938 University of Calgary funds 5,808 $16,408,877 Course components scheduled in central rooms 31 Entrance $4,612,966 Calendar changes made 1,042 Continuing $11,166,637 New courses 231 Alberta scholarship program 7,083 $11,794,600 Deleted courses 141 External scholarship funds 501 $1,156,625 Average campus space utilization rate (RO rooms) 25 Presentations and workshops 168 18 Average campus space utilization rate (non-RO rooms) 12 Email responses 3,171 Ad Astra users 215 New reports created for scheduling 3 Convocation 2016-2017 Exams scheduled 1,788 Students who applied to graduate 7,468 Three in 24 92 Students who graduated 7,300 Back-to-back 1,296 Students who attended convocation 4,794 PM to AM back-to-back 1,118 Volunteers 487 Students with multiple exams on the same day 5,454 Phone calls 2,396 Ad-hoc room booking requests 13,124 Emails 10,916

10 Student and Enrolment Services Annual Report 2016/2017 | 11 Recruitment and Admissions

The Recruitment and Admissions office is the first GOALS FOR 2016/17: point of contact for future undergraduate students. • Revise early admission regulations to increase our ability to make more offers earlier Services for future students include application and • Revise and clarify admissions section of the university calendar, admissions advising, high school presentations, particularly transfer admission requirements and processes education fairs, career fairs, and hosted application • Develop online application for dual credit students and admission workshops. • Implement a communications plan and CRM system for prospective students and applicants Other services provided include centralized • Provide earlier admission decisions and more complete offer undergraduate application and admission services packages for domestic and international applicants, evaluation of domestic and foreign credentials for purposes of • Implement admission deposit for new students admission and transfer credit, and co-ordination and • Implement new online applications for international and collaborative programs students facilitation of requests for transfer credit agreements from other Alberta post-secondary institutions. • Implement communications plan for prospective students • Implement domestic and international recruitment work plans

BY THE NUMBERS:

Admissions 2017 Applications 27,714 Documents processed 154,180 Offers made 15,185 Acceptances 8,431 Letter of permission 1,410 Admission appeals 1,240 Recruitment 2016-2017 Incoming email inquiries 30,000 Phone calls 26,759 Drop-in appointments 4,266 Domestic recruitment # of Events # of Contacts School visits 778 Experience UCalgary/You at Ucalgary 1 1,361 Open House 1 6,000 Campus tours 151 1,038 School visits 236 Fairs 43 E-recruiting School Finder lead matches 3,246 1,914 Website (unique page views)/users 3,001,095/517,386 1,914 Webinars 3/324 86 Guidance counsellor networking Newsletters 7 1,914 Number of contacts 1,914 Calgary counsellor update 1 86 Counsellor helpline calls 2,000

12 12 Student and Enrolment Services Annual Report 2016/2017 | 13 Student Services

The University of Calgary provides a variety of Promote a fair and just campus programs, supports, and services to facilitate student success and leadership development on campus, build • With key stakeholders from the Implementation Committee for the Prevention of Sexual Violence, implemented the first a strong campus community, and provide opportunities institutional climate survey to assess students’ experiences with for co-curricular learning on campus, in the community sexual violence and prevention initiatives and abroad. These services include Career Services, the • Implemented a new case management system for files related Centre for Community-Engaged Learning, International to Student Non-Academic Misconduct Policy and Procedures Student Services, Leadership and Student Engagement • Adjudicated 56 hearings of alleged policy violation via the office, the Native Centre, the Student Conduct Office, Student Non-Academic Misconduct Policy and Harassment and the Student Success Centre. Policy

• Issued 81 sanctions related to the 56 adjudications

OVERARCHING GOALS FOR 2016/17: • Established a “good conduct standing” process for Student and Enrolment Services (SES) to ensure sanctions were used • Enhance the Indigenous student experience consistently to delineate students who are not in “good conduct standing” and to identify leadership opportunities • Support implementation of the Mental Health Strategy within SES that require this standing • Promote a fair and just campus • Trained eight students to serve as hearing board members • Communicate the UCalgary student journey and experience under the Student Non-Academic Misconduct Policy

• Enhance staff planning and support • Through the Student Conduct Office, offered bystander intervention training to over 1,320 campus community members (1,089 students, 187 staff, 44 faculty) KEY ACHIEVEMENTS: • Created three new interactive online modules for bystander intervention training to reduce barriers to participation through Enhance the Indigenous student experience shortening time required to attend in-person workshops

Communicate the UCalgary student experience • Worked with the Sr. Specialist, Academic Advising, to develop a training program for Indigenous Student Advisor and Aboriginal Student Access Program (ASAP) Coordinator • Further developed First Year Council and launched Student Advisory Council for 2nd, 3rd and 4th year undergraduate • Built relationship with Development to strategize fund students to provide a forum for feedback and focused student development opportunities for the LYNX program attention on programs and services at the university

• Provided support and feedback to the Director, Native Centre Enhance staff planning and support and ASAP Coordinator conducting survey of ASAP participants

• Introduced an Indigenous Inclusion in the Workplace event • Continued development of Communities of Practice (COP), expanding their scope to ensure members outside SES have full • Secured SU Quality Money funding for the ucalgarycares access to D2L sites and meeting materials Indigenous Leadership and Engagement Program in the Yukon • Coordinated COP co-leads to present their work to the Student Services leadership team, including any recommendations for Support the implementation of the Mental Health Strategy enhancements or changes to processes for consideration of the management team • With General Counsel, and support from key stakeholders, led the drafting, community consultation and approval of the • Supported Orbis COP with resources to bring enhanced Orbis university’s Sexual Violence Policy training to campus for the benefit of all users • Supported the Vice-Provost (Student Experience) in drafting the Sexual Violence Support Advocate job profile, as well as supporting the selection process for the successful candidate GRANTS OR FUNDING:

• Through the UCalgary Welcome Centre, continued to provide • Welcome Centre: received SU Quality Money funding new international and out-of-province students with a “soft landing” to UCalgary, engaging in 765 direct interactions with new students, distributing 500 “welcome bags” and hosting 15 events through August and September

14 Student and Enrolment Services Annual Report 2016/2017 | 15 • Developed detailed, country-specific immigration guides GRANTS AND FUNDING: Career Services to help admitted international students provide complete applications, increasing chances of study permit approval and • Funding for Yemeni students: Nexen Inc. Scholarship Program visa issuance and reducing the possibility of students having to (1999-2019) reapply Career Services works to inspire students and alumni KEY ACHIEVEMENTS: • Global Families Program: Graduate Students’ Association • Developed a university-wide standardized immigration process to embrace their potential and strive for excellence in Quality Money (2015-2018) for inviting visiting student researchers to campus their future careers. Advisors work one-on-one with • Continued delivery of the Diversity in the Workplace employer panel series (LGBTQ+, Women in STEM, Accessibility and students to connect passion to purpose in exploring • Partnered with Immigration, Refugees and Citizenship Aboriginal Inclusion panels) which began in 2016 (IRCC) and Alberta Government to offer joint workshops on and determining career direction. • Resumed Rescue Pros and How to Prepare for a Career Fair permanent residence for students employer-facilitated events/workshops offered prior to Science Career Services connects employers with top talent, and Career Fair and Career Expo future leaders and innovators through a variety of Leadership and Student Engagement • Partnered with Office of Diversity, Equity and Protected programs designed to bring students and employers Disclosure, Women in Leadership student club, the Native together for recruitment and career-related events. Centre and Q Centre to offer diversity series Communicating the UCalgary student journey and experience Career Services also manages an online job board for The Leadership and Student Engagement (LSE) • Delivered the inaugural Women in Work Conference sponsored office works with all students to facilitate a successful students and alumni to find employment, as well as by the Office of the President, Leadership & Student • Further develop First Year Advisory Council and launch Student co-op and internship opportunities. Engagement, Haskayne Development, Haskayne Alumni, the transition to the university, develop leadership skills Advisory Council for 2nd-4th year students Schulich School of Engineering and the faculties of Graduate and find their community on campus. • Further develop opportunities to connect our work with local Studies and Science high schools and provide laddered opportunities for local GOALS FOR 2016/17: The LSE is committed to helping students realize high school students to participate in programs GRANTS OR FUNDING: • Build on opportunities for employers to engage with students their potential through comprehensive orientation • Foster opportunities for international and domestic students to on campus that are a low or no cost to maintain employer program, participation in StrengthsQuest and related meet and engage in programming together • Women in Work Conference: received funding from Alberta engagement during the downturn in the economy Labour programming, the University of Calgary Leadership • Review the Co-Curricular Record program and redevelop the • Create new internal partnerships to increase university Program (UCL), Leadership on Demand customized Leadership Advising Program as Involvement Advising for understanding and pool resources (monetary and staffing) to training, the Leadership Exchange annual student January 2017 deliver innovative programming and events STAFF AWARDS AND RECOGNITION: leadership conference, Emerging and Sophomore Staff planning and support Leadership Programs, weekly student life programs • Cyndy Chan, SES Long Service Award – 10 Years • Develop service standards for LSE (using ISS service standards and the Peer Helper Program. The LSE also offers as a model), including improved budgeting, forecasting, record International Student Services one-on-one advising to students to further personal keeping, transition planning and cross-training across LSE development and connect students with key co- portfolios curricular supports and initiatives on campus. International Student Services (ISS) provides support • Assess and develop appropriate support systems so that KEY ACHIEVEMENTS: international students may have a smooth transition from their services to all international students. Specialized GOALS FOR 2016/17: home countries to Canada and to Calgary including reception Leadership programs portfolio orientation and transition support programs and a long- services at the Calgary airport and on campus standing mentorship program help students transition Enhancing the Indigenous student experience • Camp LEAD: 115 participants over three sessions

to life in Canada and to our campus. The Global • Work with staff to identify ways within current programming to KEY ACHIEVEMENTS: • CliftonStrengths for Students programming: 2,573 students, Friendship program connects local and international connect Indigenous/non-Indigenous students, and introduce including facilitation in 30 sections of 7 courses in 4 faculties students for shared social experiences, and the Global non-Indigenous students to Indigenous culture • Developed the UCalgary Airport Pickup Service to create a • Co-Curricular Record (CCR): 1,614 unique records created Families program supports the spouses and children of more positive arrival and transition experience Implementing the Mental Health Strategy international students. Individual supports in ISS include • Emerging Leaders program: 234 students, 198 mentors • Implemented the International Student Support Network • Applying a mental health lens to programming and evaluation, advising on non-academic matters and immigration comprised of student advisors from across campus, allowing including a review of key programs and how they help students • High school engagement: 134 students attended LSE led advising. ISS also works closely with other SES units that for a discussion on best practices and issues affecting thrive and support the Mental Health Strategy; workshops at Experience UCalgary and through SHAD Valley international students so as to enhance the student experience offer specialized supports for international students. • Bolster the Strengths-Based Campus program and reposition it • Leadership Exchange conference: 500 participants, which • Restructured two International Student Advisor portfolios to as a tool to support student thriving and the ability included 180 high school students strengthen focus on: to overcome challenge. GOALS FOR 2016/17: • Leadership on Demand: 1,013 participants 1) Communicating our specialized services to international Promoting a fair and just campus students − increasing opportunities for proactive advising to • Peer Helper Program: 284 students across 18 offices • Enhance pre-arrival and post-graduation immigration advising provide additional transition support services for students who • Explore opportunities to increase cultural competency through support for international students • Sophomore Leaders Program: 170 participants may be struggling with adjusting to studying at the university our programs, including considering application of the Intercultural Development Inventory • Pursue further collaboration with student services units and 2) Strengthening collaborations with front-line advisors across • Student Activities Fund (September 2016 - August 2017): other departments to provide a full range of programs and campus − allowing a more holistic approach to supporting • Implement “good conduct standing” as a requirement for 338 applicants (324 individuals and 14 groups), with funding services to meet international student needs and enhance the international students with the wide range of challenges participation/qualification for key programs/opportunities awarded to 73 (70 individuals and three groups) international student experience involved in adjusting to studying and living in a new city across the LSE portfolio beginning winter 2017

16 Student and Enrolment Services Annual Report 2016/2017 | 17 Orientation and transition programs portfolio Welcome Centre • Indigenous Strategy ceremonial transfer: name and cultural • “Blackfoot Skies” Campfire Chats (June 21, 2017) symbols (June 21, 2017) • Fall orientation week (undergraduate): 4,980 students • Created the New-to-Calgary Student Guide as well as a pocket- Student services attendees, including 593 international students size food map of Calgary cuisine organized by neighbourhood, • Campfire Chats, co-organized with University Relations( June culture and dietary considerations 21, 2017) • Developed advising training partnership with student success • Fall orientation leaders: 416 student volunteers centre advisors • Distributed 500 welcome bags Program enhancements • Graduate student orientation: 901 registrants (502 attendees) • Worked with admissions office on improvements to self- in fall orientation and 114 in winter orientation • Offered 14 transit tours (715 students), which included • Administered survey of current and former ASAP students and identification process orientations on groceries, restaurants, downtown and evaluated responses • Kickoff: 7,512 student attendees GlobalFest • Worked with awards office of selection process and self- • LYNX annual report completed (March 2017) identification for award applicants • Parent orientation program: 900 parents and family members • Shopping trip to Market Mall: 150 students • Hosted lunch-and-learn events and diversity in the workplace Student/volunteer communication Community-engagement portfolio programs • Walk-in advising sessions with student advisors: 180 students panel • Created volunteer training program • ucalgarycares Day of Service during orientation week: 77 first- • Welcome Party: 140 students • Hosted stakeholder meeting with student panel year student participants in service placements across the city • Streamlined monthly student newsletter • ucalgary.ca/welcome website: 8,964 site visits • Improved and enhanced Orbis and launch resume book • Six ucalgarycares immersion programs with 101 student • Created TNC Facebook page (300+ followers) participants: 65 in four reading week programs, 21 in one spring • Improved the Indigenous Relations Leadership Training • Created opportunities for online event registration program (Costa Rica), and 15 in one summer program (Yukon) GRANTS OR FUNDING: Program: • In the Yukon ucalgarycares program, students received all • 141 partipants three levels of Native Ambassador Post-Secondary Initiative • UCalgaryStrong: private donation of $5 million (September 1, GRANTS OR FUNDING: certification on their co-curricular record 2014 - April 30, 2019) • Migrated all readings online

• Two cooperative education students employed by the CCEL • Co-Curricular Record: SU Quality Money Grant of $180,000 • Developed D2L site for students and instructors • NAPI Program: funding from seven corporate sponsors (July 6, 2015 - April 30, 2018) Student life programs portfolio • Redesigned Indigenous knowledge course to provide • LYNX Program: funding from three corporate sponsors • Student Activities Fund: SU Quality Money Grant of $99,000 interactive cultural experience • Annual Graduation Banquet and Pow-wow: funding from 13 • Intercultural Development Inventory (IDI), administered (September 1, 2014 - August 31, 2017) assessment and held appointments with 49 students • Recruited new facilitators for Northern circumpolar, corporate sponsors • ucalgarycares Indigenous leadership and engagement program: historical overview, and current issues modules • ASSERT Program: SU Quality Money funding • Last Lecture: three events, 100 student attendees SU Quality Money Grant of $57,186 (August 31, 2014 - August Special events 31, 2017) • UCalgaryStrong Carnival: 2,000 student attendees • International Relations Leadership Training program: funding • Hosted Graduation Banquet and Pow-wow (June 11, 2017): 800 from ATCO Group • ucalgarycares diversifying participation in experiential learning • UCalgaryStrong Festival: 4,400 participants attendees, 128 Indigenous graduates bursary program: SU Quality Money Grant of $42,750 (July • UCalgary Meet-Up: 120 student registrants (60 international, 60 2015 to August 2018) domestic) for pilot launch in winter 2017

• Unwind: 24 events, 1,130 student attendedees Student Conduct Office

The Student Conduct Office is responsible for • Develop an initiative to engage and inform students on issues The Native Centre investigation, adjudication and decision making related relating to online presence and use/misuse of online spaces to alleged violations of the Student Non-Academic • Develop a network to support community services as an on- going sanction option The Native Centre provides culturally appropriate services • Fund Development: work with Development on sponsorship Misconduct Policy, as well as harassment policy to facilitate the success of Indigenous students in their requests and renewals violations that involve students. The office focuses on the education and development of individual students, pursuit of knowledge and higher education. Future and • Program Enhancements: continually work to improve and KEY ACHIEVEMENTS: current students can access academic, personal and enhance TNC Programs as well as the protection of community standards. cultural support services and programs. These include It provides a centralized and consistent response to • Provided training across campus about the Non-Academic • Student Services: work to improve the overall student Misconduct Policy and Procedures one-on-one advising, leadership training, academic experience with advising and one-on-one services matters of non-academic student misconduct with a focus on procedural fairness and education. The • Collaborated on the development and implementation of a retention programming, career and employment • Student/volunteer communication: improve volunteer Student Conduct Office also plays a significant role digital citizenship workshop presented to all Schulich internship programming, and a youth outreach program. The Native registration process and experience students, and to students during fall orientation week Centre also provides a warm and supportive environment in training and educating the campus community on KEY ACHIEVEMENTS: • Conducted curriculum revisions for Bystander Intervention for the entire campus community. student rights and responsibilities and coordinates bystander intervention training. Training Indigenous Strategy: • Collaborated with campus stakeholders to introduce GOALS FOR 2016/17: • Gathering Stories, Inner City Dialogue − October 5, 2016 community service as a sanction option for students found GOALS FOR 2016/17: responsible for non-academic misconduct • Indigenous Strategy: continue to support and contribute to the • Gathering Stories, Full Circle Campus Stakeholder Dialogue − development of an Indigenous Strategy November 4, 2016 • Continue outreach efforts to engage and inform the university community on issues relating to student conduct • Staff: review and update job descriptions for all staff • Traditional Knowledge Keepers Dialogue − November 18, 2016

18 Student and Enrolment Services Annual Report 2016/2017 | 19 Student Success Centre SUCCESS BY THE NUMBERS: Scholarships and Awards 2016-2017 The Student Success Centre (SSC) supports students Turnaround Program for more than 700 students # of Events # of Attendees Academic support appointments 2,095 through programs and services that enhance • Scholars programs collaborated with Wellness to offer learning and personal development from inquiry to workshops on life balance and self-compassion to our high- Academic Turnaround workshops 17 536 degree completion. The SSC achieves this through achieving student groups Dinos academic support appointments 276 collaboration, research and community involvement. • Promoted Thrive Priority Support Network in more than 70 Dinos academic support workshops 5 104 The SSC focuses on three distinct areas: academic meetings with faculty and information sessions in the Faculty Dinos weekly seminars 13 25 advising, learning and writing support to provide of Kinesiology, Werklund School of Education, Schulich School of Engineering, Faculty of Social Work, Haskayne School of First Year Scholars launch 1 245 tailored learning assistance and advising programs, Business, Faculty of Science and Taylor Institute of Teaching First Year Scholars workshops 27 377 and no-cost one-on-one services for all undergraduate and Learning Grad coaching appointments 37 and graduate students. The SSC also plays a key role in • Collaborated with Enrolment Services to support the Graduate support workshops 15 77 supporting several advising initiatives across campus. development and delivery of advising and registration programming at the You at UCalgary event My First Six Weeks day 18 1211 Peer Assisted Study Sessions (PASS) 40 weekly (approx.) 6,937 GOALS FOR 2016/17: • Developed and piloted two online academic integrity modules within a number of Arts courses as part of a collaborative RWRD (int’l support) participants 287 project between Writing Support Services, Student Success • Enhance the Indigenous student experience through the RWRD (int’l support) conversation sessions 110 549 Centre, Libraries and Cultural Resources and the Faculty of Arts development of collaborative program initiatives Scholars Academy participants 58 • Collaborated with Haskayne and Dinos Athletics to expand • Support the implementation of the Campus Mental Health math tutoring services Scholars Academy retreat 2 67 Strategy by expanding the Thrive Priority Support Network Scholars Academy major scholarship winners 2 and integrating themes of wellbeing and help-seeking into our • Established a working group to build stronger connections current academic support programming between Dinos Athletics and faculties, to foster a more positive STEPS weekly seminars 15 sections 404 student experience for Dinos athletes • Contribute to a fair and just campus for students by providing Success seminars 49 351 academic support services to diverse student populations and • Expanded international students’ participation in SSC Thrive Priority Support Network appointments 166 further implementing academic integrity education programming by increasing RWRD program capacity and W2RAP Up 2 518 access writing support services • Enhance communication of the UCalgary student journey and Academic Advising 2016-2017 experience through the development of a help-seeking video series and participation in the promotion of advising services to # of Events # of Attendees incoming students at the You at UCalgary event GRANTS OR FUNDING: Choosing a major appointments 462

• Support the development of SSC staff and advising staff • Scholars Academy: received funding from multiple private and Choosing a major peer appointments 163 through professional development opportunities related to the corporate donors Open studies appointments 407 Indigenous Strategy, the Campus Mental Health Strategy and the theme of a fair and just campus • Math Tutor Program: received an SU Quality Money Grant Math Support (Funded by SU Quality Money) 2016-2017 # of Events # of Attendees • Academic Integrity Project: received a Teaching and Learning Grant Dinos drop-in math appointments (funded by Athletics) 536 KEY ACHIEVEMENTS: Haskayne drop-in (funded by Haskayne) 545 • Launched drop-in writing support services, open studies STAFF AWARDS AND RECOGNITION: Residence drop-in (funded by Residence) 71 workshops and success seminars in the Native Centre to SSC math appointments 1,430 increase access to academic support services for Indigenous • Deirdre Mooney completed a MEd Adult Learning & Higher students Third timer program for math and stats 73 Education (June 2017) • Collaborated with the Native Centre and Wellness to offer TFDL drop-in 536 • Lesley Gerein, Long Service Award – 15 Years workshops for advisors and SSC staff on the Indigenous student experience and the Campus Mental Health Strategy Writing Support Services 2016-2017 • Integrated stress mindset and fixed versus growth mindset # of Events # of Attendees curriculum into My First Six Weeks and the Academic Academic integrity workshops 34 389 Dinos writing support appointments (funded by Athletics) 102 Grad Success Week (w/ Academic Support) 20 385 Faculty requested workshops and information sessions 61 TFDL and residence drop-in appointments 818 Writing at the graduate level workshops 12 168 Writing support appointments 4,481 Writing workshops (undergraduate) 10 82

20 Student and Enrolment Services Annual Report 2016/2017 | 21 Student Wellness, Access and Support

The University of Calgary provides a variety of KEY ACHIEVEMENTS: programs, supports and services to encourage and promote student wellness and create an accessible and • Student Wellness Services and Counselling Services received a 90% satisfaction rating globally and 91% in Canada in the supportive environment for all students. These services iGraduate Survey include the Faith and Spirituality Centre, Student Accessibility Services, Student Wellness Services, and • Opened 4,000-sq. ft. multi-faith Vitruvian space the Women’s Resource Centre. • Provided leadership for the implementation of a provincial mental health community of practice

OVERARCHING GOALS FOR 2016/17: • Completed second cycle of NCHA survey with a 20.1% response rate

• Support the implementation of the Campus Mental Health • Introduced new programming including: the Inquiring Mind (a Strategy and facilitate the development of the Alberta stigma reduction program developed in partnership with the provincial post-secondary mental health framework and Mental Health Commission of Canada), UFlourish week, and community of practice mental health promotion week

• Find permanent multi-faith space on campus • Supported training and professional development across campus on new Student Accommodation Policy • Educate and share information about new policies and procedures as they relate to student wellness, access and support throughout the university STAFF AWARDS AND RECOGNITION: • Administer the second cycle of the National College Health Assessment (NCHA) survey • Debbie Bruckner, Provost’s Star Award

2222 Student and Enrolment Services Annual Report 2016/2017 | 23 Faith and Spirituality Centre Student Wellness Services

The Faith and Spirituality Centre (FSC) is a religion • Earned a National Association of Student Personnel Located in the SU Wellness Centre, Student Wellness • Workshops and seminars are offered throughout the year, positive space that welcomes people from all religious, Administrators (NASPA) Outstanding Spiritual Initiative Award Services works collaboratively to create a campus and students can access wellness online resources at any for the Kaleidoscope project, for demonstrating a significant time through the D2L learning platform. Wellness online spiritual, secular-based, and questioning or seeking impact on campus by promoting spiritual and religious growth environment where students, faculty and staff feel modules are developed and updated internally by staff. viewpoints. They offer a variety of spiritual and faith- and learning among students empowered to support each other and participate in • Students who require clinical mental health assessments based practices and encourage religious literacy, • Launched an Interreligious Student Alliance – bringing maintaining their own health and wellbeing. Everyone or specialized, long term care are supported during their interfaith dialogue, cooperation, and action as a critical together members of the Student Union and the faith-based has a role to play in creating a healthy campus transition to services with community partners. part of the student experience so students can be their clubs on campus to work together and build solidarity and community. Using a student-centered approach, they understanding • Social workers and psychologists are embedded in the authentic selves. offer comprehensive, holistic and accessible programs Student Success Centre, Foothills Campus (for medical, • Saw more than 2,000 visits to our centre, spaces, and and services to foster all dimensions of wellness. This veterinary medicine and health sciences students), Career programs every week includes health services, counselling, access to the Service and Residence Services, as well as in the Student GOALS FOR 2016/17: Ombuds area. Faith and Spirituality Centre, and various events and • Promote a fair and just campus STAFF AWARDS AND RECOGNITION: programs. • The Flourishing Peer Support Program was established with a pilot program in the departments of history and philosophy. • Build a religiously pluralistic campus culture • The Kaleidoscope Project earned NASPA’s Outstanding • Man Up for Mental Health began offering evening peer support. GOALS FOR 2016/17: • Improve assessment Spiritual Initiative Award for demonstrating a significant impact on campus by promoting spiritual and religious growth and • The Campus Community Hub was opened in March 2017 and learning among students Reviewing service models for increased capacity is a space for students, staff, and faculty to engage in wellness activities and social connectedness. Staffed by the Health KEY ACHIEVEMENTS: • Adopt new model of mental health services Promotion team, the goal is to establish the Hub as a place for social engagement and non-clinical health and • Expand peer support options • Launched the FSC’s first Continuing Eduaction course: BMC 362 community awareness. The Hub runs regular events and - “Building Religious & Cultural Inclusion in the Workplace” • Review services and initiatives for Indigenous students offers opportunities to provide support and a peer presence encouraging student engagement, positioning the space as a • Welcomed several new chaplains/representatives from the • Enhance referral pathways centre for non-academic learning about flourishing on campus. Muslim (Shia), Christian (Orthodox), Sikh, and Baha’i communities Supporting policy work • PEP-AH Advisory Committee was established with three members from Student Wellness Services. A Western • Implement campus mental health strategy Symposium was hosted in March 2017. Students had a role in introducing speakers, leading table discussions and acting as • Establish committee and begin regional work for Post- Student Accessibility Services general hosts. There was a mixture of research presented as secondary Educational Collaborative: Alcohol Harms (PEP-AH) well as the opportunity to work toward goals and consider • Support development of sexual violence strategy successes and challenges. Student Accessibility Services (SAS) works KEY ACHIEVEMENTS: Collaborating between units and with community • Inter-disciplinary teams with student support advisors were collaboratively and innovatively with the campus established, including initial discussions and planning with the community to create an accessible, equitable and • Registered 1,979 students to receive specialized support and • Establish productive relationships with key campus partners Faith & Spirituality Centre and the Native Centre on projects accommodations supportive learning and living environment to enhance and develop relationships with external resources to support supporting understanding of Indigenous culture. student wellness each student’s academic and personal development. • Arranged and supervised 14,505 accommodated exams • A project was established with Counselling, Case Management and Health Services to begin working on a common referral They offer the following services: academic • Provided more than 10,000 hours of note-taking supports to form and consultation opportunities. accommodations advising, campus accessibility undergraduate student with disabilties KEY ACHIEVEMENTS: • Health Services added a full time registered nurse position to advising, coordination of assistive services for students • Trained 156 students on the use of various assistive Reviewing service models for increased capacity support physicians and psychiatrists in the clinic. Some of the with disabilities, arranging disability-related funding technologies responsibilities of this role include: • A full review of counselling services led to a new mental health for students, administering exam accommodations, • Hosted a transition/information evening for prospective services model, modeled on established stepped care practices. • Increased communication within Health Services running the Accessible Testing Centre, helping students with disabilities and their families This model is referred to as “coordinated care” and aims to regarding mental health programming students identify and acquire appropriate assistive • Improved quality of exam writing experience for students ensure that a student is served in a coordinated and responsive • Consultation with Physicians and Psychiatry regarding devices/technology, and running the Nat Christie writing accommodated exams by upgrading computer manner. Students seeking support complete an initial patient management Adaptive Technology Centre. monitors and expanding access to ergonomic furniture (ie. assessment session with a staff member to discuss primary adjustable desks and ergonomic chairs) concerns and relevant supports. Students are then matched to relevant groups, online materials, peer support, problem • Case management of psychiatry patients GOALS FOR 2016/17: solving sessions, or short term counselling, with multiple assessment points. Key features of coordinated care: • Assistance with student deferrals

• Provide academic accommodations and related supports to • For many student concerns, group support is an • Liaising with Counselling, Student Support Advisors and students with disabilities effective intervention. We offer groups such as anxiety Student at Risk Team management, roots of resiliency, and mindfulness. • Continue to develop a technology ever-greening plan for • Emergency triage support for students presenting in crisis technology at the Exam Centre

24 Student and Enrolment Services Annual Report 2016/2017 | 25 • General case management, inlcuding: facilitating Collaboration between units and with community GRANTS OR FUNDING: STAFF AWARDS AND RECOGNITION: connecting students with community resources; medication follow up and management for students by • Launched 24-hour mental health support to provide after- • Student mental health and addictions programming: received • Ashley Humeniuk, Provost’s Star Award for SES and SES Mental Health Nurse; and assistance with external mental hours care. Any student can access 24/7 mental health support funding from Alberta Health Services OMG Award health referrals and supporting students with referral at the SU Wellness Centre. When one calls the Wellness Centre after hours, one has the option to speak with a crisis counsellor pathway/system navigation. • UCalgaryStrong: received a private donation • Jeff Vander Werf, SES Long Service Award – 10 Years from the Wood’s Homes Community Resource Team, or a • Connecting with the campus community to provide highly trained volunteer at the Distress Centre (available in over • Movember: received a grant through Dr. Keith Dobson, • Tricia Wilson, SES Long Service Award – 5 Years education and support for the fentanyl crisis and the take 200 languages). This assistance is also available to the families Department of Psychology home naloxone program. of students. • Student Medical Response Team: received SU Quality Money • In addition to the Mental Health Nurse position, an additional • The revised “Responding to Students in Distress” folder was funding psychiatrist was brought on one day per week to assist with the launched, which was adapted by Staff Wellness to create increased demand for psychiatric appointments. “Assisting Colleagues in Distress.” • National College Health Assessment Project: received funding through SU Quality Money and Alberta Health Services Supporting policy work • The Healthy Campus Alberta community of practice continues to flourish and expand. The Senior Director sits on the design • Campus Mental Health Strategy: The University of Calgary’s team, which has been very active building a dynamic and 2016 Mental Health Strategy identified six strategic focus areas engaged community. Through connections that the facilitator and 28 key recommendations. Organization of a formal strategy made during a session supporting the UCalgary Indigenous Women’s Resource Centre implementation committee, working sub-committees and the Strategy, Indigenous colleges are engaging and have a ongoing development of processes are in place to ensure that representative on the design team. We have also begun moving relevant campus policies and processes are supportive of mental toward a new structure, with sponsorship from CMHA Alberta health on campus. The one year anniversary of the strategy, to support the independence of the COP and garner increased in March of 2017, announced full or partial progress on 26 of resources. Healthy Campus Alberta, in collaboration with the The Women’s Resource Centre (WRC) provides a safe Peer support the 28 recommendations. One of the first tasks this committee university, hosted the 2017 annual Wellness Summit on Building completed was to prioritize the 28 recommendations into short Resilient Communities. Announced at the Summit was the and supportive place to advance gender equality and • 135 peer support inquiries (in-person, email, phone) (one year), medium (three years), and long-term (five years) commitment of Advanced Education to supporting mental build community. It focuses on sharing, learning and goals using a group facilitated exercise. Through this process, a health and additions on provincial post-secondary campuses. • The number of one-on-one peer support requests has seen an set of recommendations were identified as early priorities and teaching so that experiences are valued and everyone increase of 20% since the 2015-2016 academic year. Informal are currently being worked on by the implementation committee • Alberta universities, in collaboration with Advanced Education, can access the resources necessary to make informed group peer support has occurred regularly during casual and subcommittees. The membership of the implementation have developed a common mental health and addictions choices. conversations about the weekly table topics, weekly knitting committee includes representatives from wellness, faculties, framework and metrics. Preliminary provincial metrics are circle and “Ask Amy,” a journaling peer support inspired by the teaching and learning, communications, researchers and the established, which the University of Calgary meets and SES Holiday Amaryllis Competion. student community. exceeds. This provincial work was highlighted at the the The WRC focuses on three pillars of work: wellness, national CACUSS conference this year. leadership and diversity. Wellness supports women • 25 experienced peer helpers and four staff received an Student Wellness Services has been evaluating all of our health additional three-hour training to better support survivors of promotion and direct service initiatives since 2013. The results • We continue to collaborate with Staff Wellness and the to achieve a healthy, balanced lifestyle. Leadership sexual assault. of these evaluation processes have informed the development Student Union to provide a mass influenza clinic for the works to inspire self-awareness so women can lead Ask First: Sexual Assault Prevention Project – Creating a Culture of of programming and prompted the facilitation of focus campus community. This will be the third year in succession the consciously and authentically. Diversity promotes groups with students. The Mental Health Strategy Advisory influenza clinic will be held. This year, we reached our goal of Consent Implementation Committee Evaluation Subcommittee hired establishing on-going funding for clinic operations and space inclusivity and human rights, as well as building • Guinness World Record attempt to play the largest game of summer students in 2017 to undertake a scoping study on the in MacEwan Student Centre where the clinic has been and will understanding. Red Light/Green Light: 1,400 participants current state of evaluation practices in student programming. continue to be held in the future. A broad group of campus stakeholders were interviewed about • 2-day Ask First Symposium: 32 presenters, 120 attendees their current knowledge and comfort implementing evaluation • The Faculty of Veterinary Medicine vaccination program was GOALS FOR 2016/17: best practices, and participant feedback was gathered on piloted during the 2016/2017 academic year. • Consent & Christianity: 25 attendees opportunities for further guidance and resources. In addition to Supporting Student Accessability to Services • Support the Mental Health Strategy by providing formal and • “Audrie and Daisy” Film Screening and Discussion: 35 attendees measuring program outcomes, this evaluation subcommittee informal peer support will also be examining ways to measure student mental health, • Reception staff are fully cross trained in booking processes • Porn Sex vs. Sex IRL: 85 attendees including innovative measures of social connectedness and and procedures for medical and counselling appointments to • Engage students in programming and activities to enhance and resiliency, and program outcomes at the university level. increase student access to wellness services. strengthen their holistic experience on campus • 2 Sessions by Karen B.K. Chan: 60 attendees These methods will supplement the National College Health Assessment (NCHA) data that is already being implemented at • In spring 2017, a new call centre will provide quicker and • Empower students to challenge negative stereotypes and • Sexual Pursuit: Test Your Sex IQ: 80 attendees the University of Calgary. more reliable phone service. New technology will allow two myths about sexual violence through the Ask First: Sexual additional phone lines for access to counselling services. There Assault Prevention Project Outreach • Indigenous Strategy: The leadership team reviewed relevant will be less offline time, and call flows can be managed to • Engage students in conversations to have a greater awareness • Going around the campus with a mobile cart to raise awareness recommendations from the Truth and Reconciliation Calls to optimize callers’ accessibility to all services. on mental health issues, gender based violence, and Action Report 2015. Two staff attended one of the “gathering of their own worldview and biases and have the confidence to sexual and gender wellness: 16 days; 600 students reached stories” community engagement dialogues. • Communication within Health Services regarding mental health engage others in dialogue about inclusivity programming increased. • 5 classroom presentations to promote services and • Sexual Violence Policy: Contributions were made to the programming at the WRC: 350 students reached website, resources, and advocate job profile. Calgary • Consultation took place with Physicians and Psychiatry KEY ACHIEVEMENTS: regarding patient management. Communities Against Sexual Abuse training was available for • Consent & Christianity: 25 attendees student support advisors and student at risk team members. • Case management of psychiatry patients was provided. Visitors to the WRC The Associate Director, Counselling chaired the survivor • “Audrie and Daisy” Film Screening and Discussion: 35 attendees subcommittee. • Assistance was provided for student deferrals. • 6,900 visitors (about 38 per day): 90% undergraduate students, 3% graduate students, 2% alumni, 2% faculty, and 3% staff

26 Student and Enrolment Services Annual Report 2016/2017 | 27 Workshops and events: • Training: five mandatory and 29 optional training

• 72 events held • Impact (assessment by Peer Helper Suvey, April 2017):

• 4,300 attendees • 89% of peer helpers indicate that their holistic experience on campus has been enhanced and strengthened Major events: • 96% of peer helpers indicate that as a result of their • UFlourish Week: 5 events hosted involvement at the WRC, they are more engaged in the campusus community and feel that they are part of a • Diversity Week: 3 events hosted community • Sexual and Gender Wellness Week: four events hosted • 85% of peer helpers indicate that they have made • December 6th Ceremony and Panel Discussion: 145 attendees contact that have helped them in their personal life at the WRC • December 6th Memorial Candle Making: 60 participants • 99% of peer helpers recommend the WRC to others who • 16 Days of Activism Against Gender Violence Campaign: five are looking for volunteer opportunities events/activities and 190 attendees • 75% of peer helpers indicate that their impression of • Women Leaders Speaker Series: six speakers/events and 260 their leadership potential has changed as a result of their attendees involvement at the WRC

• International Women’s Day Spoken Words Event at the Genesis • 96% of peer helpers say they are more aware of diversity Centre: 70 participants and respect difference regarding race, culture gender, sexual orientation, religion, physical ability, age and • Annual Women’s Leadership Conference & WRC Awards appearance Ceremony: 130 attendees (award winners were 2017 Distinguished Alumna Charlene Butler, 2017 Distinguished Graduate Student Eliana El Khoury, 2017 Distinguished Undergraduate Student Chrystal Campbell, and the 2017 Sheila GRANTS OR FUNDING: O’Brien Award for Excellence in Leadership recipient Lorna B.) • Women’s Leadership Conference: received GSA Quality Money • 5th Annual Benefit Production of Eve Ensler’s The Vagina funding (2016 - 2018) Monologues: 400 attendees and 22 cast members • Women’s Leadership Program: received SU Quality Money funding • Who Needs Feminism Campaign: five photo booths and 200 (until June 2018) participants • Sexual Assault Prevention Project – Creating a Culture of • Create a Dreamcatcher workshop: 40 attendees Consent: received SU Quality Money funding (2015 - 2018)

• Craft event at the Family Housing: 50 attendees STAFF AWARDS AND RECOGNITION: • TED & Tea: 4 sessions, 110 attendees • Nanako Furuyama, honourable mention for the 2016 On • Stitch n’ Bitch (weekly event): 25 sessions and 270 participants Campus Arts Co-op Employer of the Year (Faculty of Arts Co-op Awards) Peer Helper Program

• Active peer helpers: 77

• Volunteer hours: 5,600 (based on VolunteerImpact entries)

28 Student and Enrolment Services Annual Report 2016/2017 | 29 Marketing & Communications Student Ombuds Office

The Marketing and Communications team supports all • Consolidated the websites for awards, student finances, The Student Ombuds Office helps resolve student KEY ACHIEVEMENTS: units in Student and Enrolment Services. This involves enrolment services, and the Office of the Registrar problems and complaints within the university. The communications advising, project management, web • Redesigned the student awards landing page to be more office is neutral and functions independently of the • Actively participated on committees (University of Calgary inviting and less intimidating to students Advisory Network, United Way, Sexual Harassment and maintenance and design, and strategy development. university administration. An ombuds can be described Sexual Violence Implementation Committee, Integrated The team also engages with University Relations • Developed a custom cost calculator to help prospective as an advisor, and may look into whether proper Advising sessions) and faculty communicators on broader university students understand the cost of their education. procedures were followed. The ombuds may bring to • Enhanced campus-wide awareness of the marketing and communication initiatives. • 1,327 requests submitted to the team, consisting of 958 web- the attention of the university administration gaps Student Ombuds Office related request and 369 other requests (communication plans, and/or inadequacies in existing rules and regulations creative design, event promotion, etc.) • Presented to staff and faculty groups on the function and role GOALS FOR 2016/17: in an attempt to achieve fairness and due process for of the Student Ombuds office, including presentations of AWARDS AND RECOGNITION: those involved. Student Ombuds Office Annual Report • Develop online systems to make it easier for prospective students to answer their top questions, particularily those Canadian Council for Advancement and Support of Education OVERARCHING GOALS FOR 2016/17: regarding programs, entrance requirements, and cost (CASE VIII)

• Improve processes for communicating to current students • Bronze award for viewbooks and prospective student • Create a business continuity plan and training manual through email publications • Create a new student feedback questionnaire • Continue to refine recruitment materials to better target MarCom Awards specific audiences, especially international students • Continue to build awareness of the Ombuds Office on campus • Gold award for recruitment publications (University of Calgary • Improve the consistency and quality of SES marketing and 2016 suite of undergraduate recruitment materials) communications materials by working to ensure they are produced by the Marketing and Communications team • Platinum award for undergraduate viewbook (University of Calgary 2016 viewbook) • Provide quality services to all SES units Hermes Creative Awards KEY ACHIEVEMENTS: • Honourable mention - brochure (University of Calgary walking tour) • Launched 104 unique undergraduate program pages for prospective students, each with descriptions, possible careers, Communicator Awards student or alumni quotes, and program highlights • Silver award of distinction for brochure - educational • Created information sheets for undergraduate programs (University of Calgary 2015 walking tour)

• Created recruitment materials tailored to international students • Silver award of distinction for marketing/promo - design in each country visited by UCalgary recruitment advisors (University of Calgary 2016 admission package)

• Developed and launched admissions requirements widget • Silver award of distinction for marketing/promo - other to help prospective students understand the entrance (University of Calgary 2016 admission package) requirements for their program of choice

30 Student and Enrolment Services Annual Report 2016/2017 | 31 Our SES team

Jenny Cueto Jeanette Klimczuk Ozon Edie Mitchell Jeffrey Stransky Liliana Gonzalez Victoria Hirsche Carina Huggins Office of the Admissions Officer Convocation Assistant Exam Centre Administrator Academic Advisor Technical International Career Coordinator, Leadership and ADS, student athletes Analyst Development Specialist Training Programs Vice-Provost Jennifer de Roaldes Renate Klimczuk Tanziha Mowreen Kaliopi Kollias (Student Assistant Registrar, Planning Exam, Grades & Transcript Admissions Officer Philip Tsang Matthew Geddes Teri Jones ADS, Academic Turnaround Systems Coordinator Programmer/Analyst Graduate Career Development Coordinator, Orientation and Program lead Experience) Andrew Muir Specialist First Year Experience Madelym Del Valle Leal Vivian Krueger Analyst, ERP Candace Turcotte Callie Lathem Susan Barker Admissions Student Assistant Student Services Officer Admissions Officer Munira Hirji Shirin Merchant SSC Program Assistant Maria (Hazel) Obiso Business Operations Coordinator Office and Accounts Assistant Vice-Provost (Student Valerie Deschamps Lindsay Kurtze International Application Teoman Ulusoy Clinton Loo Experience) Admissions Officer Student Advisor Assistant Data Analyst - Co-op Natalie Jayawardena Alanna Wiercinski Math Coordinator Kathy Steinhauer Events & Communications Interim Coordinator, Orientation Tammy Diegel Mark Labrecque Tiffany Orgill Taryn Walker Coordinator and First-Year Experience Steve Mason Executive Assistant Enrolment Services Advisor Exam Proctor Team Lead - Fees and Finance Enrolment Information Advisor Coordinator, Academic Advising Stephanie Warner, PhD Alycia Lauzon (interim) Cassie Jane Dixon, Vivian Leung Kala Ortwein Elaine Ward Career Development Specialist Coordinator, Service Learning Office of the Recruitment Advisor, Intl Examination/Grade Admin Coordinator, Future Student Exam Proctor Jolene Maude Events Sue Kersey Kirsten McGowan Academic Advisor, Prospective Registrar Franceen Dubreuil Chuanling Li Cindy Wheadon Manager, Career Development Student Life Coordinator, Students Admissions Officer, ACAT Enrolment Services Advisor Veronica Oyatsi Student Services Officer International Rama Al-Bastami Transfer Credit Coordinator Financial Aid Admin Support Caillie Mutterback International Application Lisa Lodge Chandra Wiebe INTERNATIONAL STUDENT Xing Zhu Scholars Academy Program Assistant Marni Fieldberg Registration Officer Carol Poland Receptionist SERVICES Administrative Assistant Assistant International Registration Officer Calendar Editor Valerie Alexander Michelle MacKenzie Susan Woods Glenn Norrie Ricky Ramdhaney Sr. Degree Audit Coordinator Anita Gee Manager, Financial Aid Ana Popovic Senior Advisor NATIVE CENTRE Systems Administrator, Awards Exam Proctor Manager, International Student Wendy Amero Vivian MacMurchy Ashley Wright Services Shawna Cunningham Paul Papin Analyst, ERP Monica Gollaz Mena Awards Accounts Administrator Helga Preeper Receptionist/Exam Proctor Director ADS, graduate students Admissions Officer Cashier Brianna Huene Isaac Azuelos Muhammad Abbas Madni Kaili Xu International Student Specialist - Cheryle Chagnon Grey-Eyes Jennifer Parsons Exam Proctor Christian Hamilton Student Staff - Enrolment Justin Zachary Pyke Assistant Registrar, Immigration Administrative Coordinator ADS, International Document Services Assistant Services Exam Proctor Undergraduate Admissions Tessa Bailey Nicolle Hans Mallaina Friedle Roxanne Ross Admissions Officer, Aboriginal Tyler Hamilton Nafees Marashi Shoushtari Tracey Pyke Mike Yun International Student NAPI Program Coordinator Director Student Success Centre Enrolment Services Advisor Financial Empowerment Awards Administrator Admissions Officer Specialist, Permanent Claudia Barrett Coordinator Residence Support Keeta Gladue Julie Stewart Manager, Undergraduate Awards Lauren Heatherington Dmitry Romanov Program Advisor (Success and ADS, Thrive Coordinator Coordinator, Administrative Nyajuok Marial Programmer Analyst Student Garrett Beatty Engagement) Ashley Belcon Services Enrolment Services Advisor International Student Advisor Dina Taher Financial Aid Officer Hala Jemal Said Services Cate Hanington ADS, student athletes Jena Hemraj Kim Martin Operations Assistant Kirsty Gruber Program Coordinator (Aboriginal Gary Belton ES Administrative Support Student Awards Administrator Jennifer Quin International Student Support Alison McIntosh Victoria Salmon Student Access) Admissions Officer Senior Director, Student Services Advisor Thrive Research Assistant Analyst, ERP Sonia Jokic Laura Martineau Jennifer Ksionzena Monika Bhatt Enrolment Services Advisor Team Lead Undergraduate Renata Gordon Mayda Borbely Deirdre Mooney Katie Saunders LYNX Project Manager Enrolment Services Advisor Awards Operations Coordinator, Student International Student Programs Academic Advisor, Open Brian Jones Admissions Specialist Services Assistant Studies/Prospective students Daniel Birch Academic Scheduling Analyst Tristan McCallum OFFICE OF STUDENT CONDUCT Admissions Assistant Recruitment Officer Angelique Saweczko Angela Jung Registrar CAREER SERVICES LEADERSHIP AND STUDENT Troy Brooks Brian Brandt Student Team Lead, Admissions Barbara McCutcheon ENGAGEMENT Administrative Support Scheduling Coordinator Antony Sellars Manager, Student Conduct Caitlin Kane Exam Proctor Colleen Bangs/Nora Molina Wellness, Kelly Ann Brown Recruitment Officer Ursula McFadyen Manager, Career Services Erin Kaipainen Access and Exam Proctor Enrolment Services Advisor Jyoti Sharma Manager, Leadership and STUDENT SUCCESS CENTRE Komal Kapadia Graduation & Convocation Cyndy Chan Student Engagement Information Systems Specialist Support Marie Brown Enrolment Services Admin Kimberley McLeod Officer Christine Barr Emily Coulter Analyst, ERP Support Manager, Scheduling Administrative Coordinator Debbie Bruckner Jenna Breanne Shaw David Cataford Student Life Coordinator Senior Director, Student Mark Carter Caitlin Karpetz Kelly McMullen Admissions Assistant Career Development Specialist Vacant Manager Wellness, Access and Support Programmer/Analyst Student Recruitment Officer Analyst, ERP Travis Dickie Learning Support Programs Eleanor Sit Garrett Beatty/Devika Pandey Marketing and Communications Employer Relations Specialist Aggie Chan Steven Kelly Marion McMurren Analyst, ERP Coordinator Jessica Cohen FAITH AND SPIRITUALITY Recruitment Advisor, Intl Manager, Student Recruitment Registration Officer Coordinator, Scholars Programs Lana Skjolde Julie Gow/Sonya Emslie Carllie Necker CENTRE Administrative Assistant Gillian Chan Saeideh Khajeh Angela Melendez Analyst, ERP Manager Leadership and Student Lesley Gerein Enrolment Services Student Staff Admissions Officer Admissions Officer Engagement Senior Specialist, Academic Adriana Tulissi Valerie Stephenson Lauren Remple Employer Relations Specialist Advising on leave Manager Stephanie Corbett Abhinav Khanna Juan Melendez Spcl, Enrolment & Registration Gareth McVicar Exam Proctor Senior Advisor Student Assistant - Recruitment Lawrence Chan Manager, Student Leadership Asher Ghaffar Elyse Brazel Career Advisor Development Coordinator, Writing Support Education Coordinator Services

32 Student and Enrolment Services Annual Report 2016/2017 | 33 Jessica Burke Nicole Montford Johanna Kischkel WOMEN’S RESOURCE CENTRE Program Coordinator Exam Administrator Reception Nanako Furuyama Seth Erais Hilary Neatby Alex Klassen Coordinator Kaleidoscope Project Exam Administrator Student Support Advisor Coordinator Jacqueline Smith Susan Koehler Haley Anderson Naveid Dar Access Advisor Licensed Practical Nurse Program Assistant Program Assistant Judy Smith Erin Kordich Ashley Morrison Sandra Brask Administrative Coordinator Student Support Advisor Ask First Project Assistant Baha’i Representative Johanne Tottle Peta Laing Dianne Honorio Roy Darcus Director Licensed Practical Nurse Project Assisant/Co-operative Chaplain/Anglican 75 casual staff who provide Dr. Ann Laverty Education Program Minh O.P. Doan note taking, proctoring, and Senior Counsellor Alana Augart Chaplain/Catholic educational assistance Kailey Lewis Project Assistant/Co-operative Kelly Johnson Marketing and Communications Education Program Chaplain/Pentecostal STUDENT WELLNESS Advisor SERVICES Tim Nethercott Mandy Little Student Chaplain/United/Presbyterian Community Training Coordinator Ahmed Ali Ombuds Office Pearl Nieuwenhus Student Support Advisor Chantel Michelitis Chaplain/Christian Reformed Reception Kevin Wiens Shawna Bava Ombuds Margaret Propp Manager, Student Support Kome Odoko Chaplain/Lutheran Student Support Advisor Debbie Bruckner Fayaz Tilly Senior Director, Student Susan Perry Marketing and Chaplain/Muslim Wellness, Access & Support Administrative Manager Communications Georgia Carstensen Jef Tsui Kimberly Rollo Melissa Lackey Chaplain/Baptist Manager, Health Promotion and Reception Outreach Director Paul Verhoef Dr. Lara Schultz Casey Blais Chaplain/Christian Reformed Dr. Judy Chew Counsellor Senior Counsellor Marketing and Communication Harleen Kaur Virk Hilary Schweitzer Advisor Sikh Student Representative Michelle Churchill Registered Nurse Team Lead, Reception Randal Cacayuran Vishavdeep Singh Warring Danielle Stewart-Smith Web and Marketing Assistant Sikh Student Representative Dr. Anna-Lisa Ciccocioppo Healthy Campus Alberta Justina Contenti Counsellor Coordinator Hadi Hassan Marketing and Communication Muslim (Shia) Chaplain Jan Crook Dr. Jennifer Thannhauser Advisor Associate Director, Counselling Counsellor Peter Rougas Audrey Delamont Christian Chaplain Katherine Denslow Russell Thomson Graphic Designer/Web Co-op student Health Promotion Coordinator Developer STUDENT ACCESSIBILITY Roxanne Gardener Jeff Vander Werf David Melchin SERVICES Licensed Practical Nurse Counsellor Graphic Designer/Web Developer Nilufer Hasanova Tricia Wilson Lisa Banash Registered Nurse Licensed Practical Nurse Shakera Swizdaryk Access Advisor Web Communication Specialist Linda Hastie Sarah Yoo, Rob Blake Nurse Manager Registered Nurse Stephanie Talbot Assistive Services Advisor Jennie Hayward Marketing and Communication Bonny Peng Advisor Mary Cole Reception Counsellor Access Advisor Courtney Hunt Contractors: 4 Chiropractors, 1 Selena Greenough Program Assistant Administrative Assistant Dietitian, 6 Massage therapists, Dr. Priya Kharat 17 Physicians, 1 Psychiatrist Brenda McDermott Counsellor Exam Supervisor

34 Student and Enrolment Services Annual Report 2016/2017 | 35 Office of the Vice-Provost (Student Experience) MacKimmie Block 137 2500 University Drive NW Calgary, AB, Canada T2N 1N4

(403) 220-6580 | [email protected] ucalgary.ca/ses 5