Substitute Checks and Your Rights entitled to additional amounts under other state and you a notice that explains the reason for our decision federal laws. and include either the original check or a better copy Some or all of the checks that you receive with your of the original check than the one you already account statement or by request may look different How to Make a Claim for an Expedited Refund received. If we have not made a decision on your than the checks you wrote. To make check claim within 10 business days after you submitted it, processing easier, a federal law permits banks to we will refund the amount that we owe to your Make your claim by contacting us through any of account, up to $2,500, plus dividends, by that date. replace original checks with “substitute checks.” This these methods: notice describes substitute checks and the rights that We will refund the remaining amount, plus interest, to you will have when you receive substitute checks. your account by the 25th calendar day after you Telephone: (713) 232-7774 submitted your claim. Writing: Southern FCU A substitute check is the legal equivalent of an P.O. Box 2765 original check for all purposes, including proof of If we refund your account, on the next business day Houston, TX 77252-2765 we will send you a notice that tells you the amount of payment, if it includes an accurate copy of the front Email: [email protected] and back of the original check and contains the your refund and the date on which you may withdraw words, “This is a legal copy of your check. You can that amount. Normally, you may withdraw your refund use it the same way you would use the original You must make your claim within 40 calendar days of on the business day after we make it. In limited cases, check.” A substitute check that meets these the latter of these two dates: we may delay your ability to withdraw up to the first requirements is generally subject to state and federal $2,500 of the refund until the earlier of these two laws that apply to the original check. If you lose 1. The date that we delivered the account dates: (1) the day after we determine that your claim money because you received a substitute check, you statement showing the charge that your are is valid; or (2) the 45th calendar day after the day that have the right to file a claim for an expedited refund. disputing; or you submitted your claim. 2. The date on which we made the substitute Your Right to File a Claim for an Expedited checks available to you. Reversal of Refund Refund Your expedited refund claim must: We may reverse any refund that we have given you if Federal law gives you the right to file a claim for an we later determine that the substitute check was expedited refund if you receive a substitute check and 1. Describe why you think the charge to your correctly charged to your account. We may also believe that all of the statements below are true: account was incorrect. reverse any dividends we have paid you on that 2. Estimate how much money you have lost amount if your account earns dividends. Within one because of the substitute check charge; business day after we reverse a refund, we will send 1. The substitute check was incorrectly charged you the original check or a better copy of the original to your account (for example, if we charged 3. Explain why the substitute check is not sufficient to show whether or not the charge check than the one you previously received, explain your account for the wrong amount) to you why the substitute check was correctly charged 2. You lost money as a result of the substitute to your account was correct; and 4. Provide us with a copy of the substitute to your account, and tell you the amount and date of check charge to your account; and the reversal. 3. You need the original check or a better copy check or give us information that will help us of the original check to demonstrate that we to identify the substitute check and incorrectly charged your account (for investigate your claim (for example, check Example of a substitute check: example, this may be true if you think that number, name of person to whom the check we charged your account for the wrong is made payable and the amount of the amount and the substitute check does not check). clearly show the amount). Our Responsibilities for Handling Your Claim Expedited Refunds We will investigate your claim promptly. If we To obtain an expedited refund, you must send us a conclude that we incorrectly charged your account, claim. Federal law limits an expedited refund to the we will refund your account the amount of your claim amount of your loss, up to the amount of the (up to the amount of the substitute check, plus substitute check, plus dividends if your account earns dividends if your account earns dividends) within one dividends. You should be aware that you could be business day of making that decision. If we conclude that we correctly charged your account, we will send