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El Maestro Bicycle Shop - Interview Transcript

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El Maestro Bicycle Shop - Interview Transcript El Maestro Bicycle Shop - Interview transcript Participant 1 35 Male, Brooklyn, NY 1. Can you tell me about your recent experience riding a bike? First commute of the season on the road bike. It was very nice. The big temperature swing between morning and afternoon is a bit awkward to deal with w/o carrying a full change of riding kit. 2. Can you tell me about what motivates you to ride a bike? Most of my rides are commutes. By doing them by bike they become quality time instead of a chore and basically time lost. It allows me to eat as If I was still a teen. It’s fun and it keeps me fit. 3. Can you tell me about your experience purchasing your bike? It wasn’t much fun. The guy knew less about the bike he sold than I did. 4. Can you tell me about your experience of getting your bike repaired? It was even worse. A spoke failed while still under warranty. So I dropped the bike off to be repaired. And had to pay $25 to get the bike back. The shop claimed - against consumer rights - that ”everybody knows that warranty doesn’t cover wheels”. 5. Can you tell me about how you find a local bike shop? By now, I know where enough good ones are and have little reason to look for more. Otherwise, I’ll search the net. 6. Can you tell me why you chose this local bike shop over others? I pick shops according to a compromise between cost, inventory, and accessibility. 7. Can you tell me about your enjoyable experience with a local bike shop? The one that sold me my previous pair of winter boots. Excellent service, and they were happy to order two different sizes in extra wide for me to pick one pair to buy. 8. Can you tell me about your frustrating experience with a local bike shop? That’d be the ones who didn’t want to honor their warranty. Or the bike mechanic across the street from work. Once I’d flatted on the way in and wanted to buy a tube to have as a spare for the return journey. He refused on account of being a mechanic, not a shopkeeper. Even though I explained the situation, and that I’d be willing to accept a ridiculous over price to have a spare for the ride home, he still refused. 9. Can you tell me about your enjoyable experience with an online bike shop? That’d be either ROSE bikes or SJS cycles. Excellent tech support in helping determine what parts I needed. 10. Can you tell me about the frustrating experience you had with an online bike shop? The first thing that comes to mind wasn’t a fully stocked shop, but a specialist manufacturer of only a few bike parts. These guys were in such a rush to answer my email that they never read the full question. And never having read it, of course, they failed to provide a useful answer. Participant 2 40 Male, Sacramento, CA 1. Can you tell me about your recent experience riding a bike? I often ride a bike to work, or at my lunch break. Sometimes after work, I ride it further. I ride both a road bike and a mountain bike. 2. Can you tell me about what motivates you to ride a bike? I live a reasonable distance from work to make this possible. My area (eastern suburbs of Sacramento) is well equipped with cycling infrastructure and the weather is usually clear. I don't have any other time scheduled for working out. In sum, it's easy and reasonable. 3. Can you tell me about your experience purchasing your bike? My last new bike was bought at REI. It was ordered online and delivered to the store, who assembled it. No issues to speak of with the purchase. 4. Can you tell me about your experience of getting your bike repaired? I have a lot of my own tools and do most of the repairs myself. Bike shops stock only the most basic or the most showy parts and usually do not have a direct replacement, and they will have you wait days for ordering and work. 5. Can you tell me about how you find a local bike shop? I threw a brick and probably hit one. 6. Can you tell me why you choose this local bike shop over others? I chose REI to buy my Salsa because their rebate and credit card signing bonus amounted to a discount better than the other local shop who's a Salsa dealer and is much closer to my home. 7. Can you tell me about your enjoyable experience with a local bike shop? I went to a very nice local bike shop once, my friends recommended it to me. They had very knowledgeable staff and a cool atmosphere. They presented their bike accessories very well and were very organized. And the owner decorated the shop with a lot of greens. 8. Can you tell me about your frustrating experience with a local bike shop? The local bike shops don't carry a huge amount of things I need. Then if you need something they don't have they say they can order it. Well so can I so I do. 9. Can you tell me about your enjoyable experience with an online bike shop? The experience shopping at REI was pretty nice. You can compare the prices of the similar products and they always have discounts if you are a member. I think you can get 50% discount for the returned products. 10. Can you tell me about the frustrating experience you had with an online bike shop? Many times there are a lot of cheaper and basic stuff out of stock. And they push to the versions that cost twice as much. Participant 3 55 Male, Sacramento, CA 1. Can you tell me about your recent experience riding a bike? Yesterday I rode 15 miles at lunch. I was not commuting due to work from home. The day before I rode another of my bike about 6 miles doing essential errands (pharmacy, etc) 2. Can you tell me about what motivates you to ride a bike? The smile on my face and joy it brings, the practicality 3. Can you tell me about your experience purchasing your bike? The last bike I purchased was brand new for me in 1989. It was a good experience from a knowledgeable shop. Last new bike for anyone in the family was 14 years ago when Santa got my son a BMX bike...went to place that specializes in BMX, got a good education and the right bike other than that the last 2 frames I purchased were from a member of this forum and facilitated by a forum member 4. Can you tell me about your experience of getting your bike repaired? I do 99% of my own repairs, I have had a goto shop/mechanic for things that are one-off, like re chasing the threads in a bottom bracket 5. Can you tell me about how you find a local bike shop? I have lived in my area for well over 30 years, so I have visited most and known by experience and recommendations from others 6. Can you tell me why you choose this local bike shop over others? The shop I use know I followed the mechanic when he moved from his previous shop and this shop knows old bikes as well as new 7. Can you tell me about your enjoyable experience with a local bike shop? Going in and talking about bikes and builds, having the mechanic ride a bike I’ve built and provided input. 8. Can you tell me about your frustrating experience with a local bike shop? They are busy so it was frustrating to wait for a frame spread on a special frame that I did not want to do myself 9. Can you tell me about your enjoyable experience with an online bike shop? Getting a good deal 10. Can you tell me about the frustrating experience you had with an online bike shop? I was going to make an order and then found that the item is out of stock Participant 4 45 Male, New York 1. Can you tell me about your recent experience riding a bike? Since recently I have been working from home so I haven’t ridden my bike for a few weeks. Normally I ride my bike to work if the weather is nice. 2. Can you tell me about what motivates you to ride a bike? Consider it some kind of exercise. I don't have time to go to the gym after work because when I get home I need to look after my kids. I can clear my thoughts when I ride my bike, on the way to work or back home. Also, I can get away from the New York Subway as you know it’s just gross. 3. Can you tell me about your experience purchasing your bike? I bought my bike from a person who sells custom Titanium frames or at least specializes in Titanium bikes. No one near here has Titanium frames and in fact, one local bike store made poor comments about Titanium bikes that were just self-serving because they sold Carbon Fiber. The person I bought my bike from was personal and I called him and ordered it and what I needed.
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