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Champion of the People Passes March 2017 the Second edition Pulse Get ready for your new look Pulse - going digital soon! Champion of the people passes Former WSLHD Community Council founding member and Blacktown Mount Druitt Cancer Patients and Carers’ Support Group Greg Long spoke at the opening of Blacktown Hospital’s Clinical Services Building last year. He was the man who entered Blacktown Hospital as a patient, and became one “fortunate” to be treated by - asked Mr Long to set up and chair the Blacktown of its fiercest advocates. Mount Druitt Cancer Patients and Carers’ Support Group. “I was happy to get involved,” Mr Long later said. Greg Long – a foundation member of the WSLHD Consumer Council – spent, in his own words, much of 2007 “taken up with chemo and radiotherapy, major He proved to be a vital connection between aspiring clinicians and the patient surgery and mop-up chemo”. experience. His experience at Blacktown Hospital, in the hands of “caring, dedicated, “On a few occasions, I sat down with medical students to tell them about my professional, cheerful people”, changed his life … and because of his experience, journey with cancer, to remind them of the very human aspect of a cancer the lives of many who have been patients at WSLHD hospitals since. Mr Long sufferer,” he once said. died on Tuesday after a life that helped transform the way WSLHD works with its community. WSLHD Community and Consumer Partnerships manager, Dr Mr Long ultimately joined “nine or more” committees, mostly involved in the Coralie Wales described him as “a beloved consumer representative champion”. refurbishment of the old building at Blacktown Hospital, but also in the building of Stage 2. “His ability to consider issues and bring balance and depth to the discussions around the table at council meetings over the last two years revealed him to be He admitted he had to “sit down and think hard about how to manage my time, a kind, gentle and intelligent man,” she said. to fit some of these in”, but never regarded his commitment to the hospital as a chore. “I have become so involved in the past couple of years, that I now consider “He could think in new ways while accessing the wisdom that comes with Blacktown to be “my hospital,” and have thoroughly enjoyed all the involvement,” experience. “He was a driving force in the way the council operates today. “I he said. will miss him very much.” Mr Long was treated for bowel cancer in Blacktown Hospital by Professor Peter Zelas. Dr Coralie Wales said Mr Long would always be remembered. “He will be sadly missed by members of the WSLHD Consumer Council and by our staff who knew Prof Zelas is a man Mr Long regarded as both “kind and compassionate” and was and respected him,” she said. www.wslhd.health.nsw.gov.au News from across WSLHD Now you’re speaking my language WSLHD Health Care Interpreter service (HCIS) provides more than 110,000 interpreting sessions per year to clients, their families, and health professionals. There are people who interpret the “top five” languages - Arabic, Mandarin, Cantonese, Persian and Dari. And there are the people who interpret in less common languages such as Uyghur, Rohingya, Fullah, Lingala and Twi. WSLHD HCIS is one of five HCIS in NSW, providing services in 120 languages by 57 staff interpreters and 320 contractors, catering to more than 140 Culturally and Linguistically Diverse (CALD) communities in western Sydney. WSLHD Health Care Interpreter Service manager Gordana Vasic said the service was recognised as a world leader in community interpreting. “NSW HCIS services are structured to ensure 24-hour coverage in all public health facilities in NSW,” she said. WSLHD Health Care Interpreter Service manager Gordana Vasic, Mandarin interpreter “Interpreting is done face-to-face or over the Yi Zhu, Dinka interpreter Anna Malual, acting Call Centre co-ordinator Laith Serhan and phone, and is crucial in supporting our clinical Arabic interpreter Doha Younes. services,” she said. “WSLHD HCIS is proactively working with The remaining 11 per cent is used by WSLHD “I urge all health professionals to book an a number of clinical services on identifying community based services. interpreter through us and decline offers from inefficiencies and reducing the wasted time. family members to interpret for their loved To book an interpreter call us on 9912 3800, ones as it breaches the NSW Health policy.” “HCIS is also exploring alternative ways of email [email protected] or fax providing more cost effective services such as 9840 3789. “85 per cent of interpreting is done face-to-face video interpreting and phone interpreting.“ and 15 per cent over the phone,” she said. This year NSW HCIS will be celebrating a Within WSLHD, Westmead is the largest user of significant milestone - 40 years of serving the “As the demand for interpreters is growing it is the service (63%), followed by Auburn (14.4%), culturally and linguistically diverse (CALD) necessary to utilise their services efficiently.” Blacktown (9.4%), and Mt Druitt (2.2%). communities of NSW. WSLHD Quality Awards coming soon..... The 2017 WSLHD Quality Awards are fast approaching, so get your teams together and start thinking about your project ideas. Last year’s event went off with a bang and a record number of entries were submitted. We hope to make this year’s event even bigger, so don’t miss your chance to be part of the excitement. Showcases will be held at each facility in July and August and the glamourous cocktail celebration at ANZ stadium will be a big highlight for September! Submissions open on April 10, so stay tuned for more information in the coming weeks. To view the 2017 WSLHD QA promotional video, visit: https://www.youtube.com/watch?v=k- AXG2UTUuM&feature=youtu.be The Pulse | March 2017 2 News from across WSLHD Dementia patient sings Elvis tunes for therapy Meet John “Sean” O’Malley – the King of Blacktown Hospital. The 78-year-old Elvis-mad dementia patient is living proof that music can heal. When Sean arrived at Blacktown Hospital, his dementia often made him angry, distressed and, sometimes, violent. But once his favourite Elvis tunes went on, he became calm and easy to interact with – just ask his fellow patients and staff, who have been rocking around the dementia ward with him! Sean is a success of Blacktown Hospital’s Music & Memory program – an Arts Health Institute Blacktown Hospital’s dementia patient John “Sean” O’Malley - The King of Blacktown Hospital. initiative - which was implemented at the hospital last year. “When he first came into hospital, I kept getting “Music makes your brain light up – but when phone calls and I would have to rush in to settle you get a response like Sean, it’s amazing,” she Dementia staff are seeing great results from him down,” she said. said. personalised playlists for patients – the music calms, making it easier for doctors and nurses to “But with Elvis playing, there was a sense of ease; “This is the most alert and alive I’ve seen him – treat and families to interact with them. you could tell the difference straight away.” and all for the cost of an iPod.” Sean’s daughter Trish Scerri said she couldn’t Blacktown Hospital clinical nurse consultant To view the video, visit: https://www. believe what music had done for her dad. (dementia) Katie Conciatore agreed, noting the youtube.com/watch?v=AqTKOOtW_sA program had been ground-breaking. Clinical leaders graduate from latest CEC program Westmead Hospital’s acting deputy director of nursing and midwifery Danielle Levis and WSLHD haematologist Dr Helen Crowther graduated from the Clinical Excellence Commission’s (CEC) Executive Clinical Leadership Program recently. The program attracted senior clinicians from across NSW public hospitals. These graduates are the clinical leaders who will guide the health system over the next decade. They entered the program with the support of the district and a desire to achieve improvements in how they, and their colleagues, care for patients. As part of the course, each graduate identifies an area where they feel improvements could be achieved and presents a clinical improvement project as part of their final work. Westmead Hospital’s acting deputy director of nursing and midwifery Danielle Levis’s project was titled “Culture Change”. Westmead Hospital’s acting deputy director of WSLHD haematalogist Helen Crowther. nursing & midwifery Danielle Levis. “I graduated from the Executive Clinical Danielle said. “Measurement for improvement will definitely Leadership Program recently and the program be a focus for Blacktown Mt Druitt Cancer gave me insight into my own leadership style, WSLHD haematologist Dr Helen Crowther’s Services in 2017,” Helen said. enahnced skills and helped me develop further project was titled “Making and Taking Time - in this area. improving outpatient haematology clinics at For further information about the Clinical Blacktown Cancer and Haemataology Centre.” Excellence Commission Quality Improvement “The speakers during the course were amazing programs, visit: http://www.cec.health.nsw. and motivated me to think differently in my “The program gave me the opportunity to gov.au/quality-improvement/improvement- workplace. explore some interesting ideas in leadership. academy/qi-academy-curriculum “I would recommend this course to all those “I’ll be using clinical practice improvement wishing to develop their leadership skills,” processes in other projects moving forward. The Pulse | March 2017 3 From the Chief Executive New technologies in a real-time health service We are in the midst of an unprecedented These digital platforms will allow us to rapidly opportunity to improve our services and integrate research findings into clinical care and position ourselves for the future.
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