MOBILE DEVICE INFORMATION GUIDE Android™ Devices

VA Palo Alto Health Care System MOBILE DEVICE INFORMATION GUIDE Android™ Devices

Example Screen BASICS

What is an app? How do I get an app? Wi-Fi App is short for ‘application.’ Apps are The Play Store on Android devices 9:45 programs that you can use on mobile is a virtual store where you can Wed., March 18 devices (smartphone or tablet). Some download apps. You can find apps can be downloaded for free. specific apps by searching the Other apps may cost money. name or category.

Play Store PTSD Coach Wireless Network or Data & Data Plans Wi-Fi

Wireless Network or Wi-Fi allows you Data refers to the amount of email, to use wireless internet in a local area. internet searches, and streaming of Users can connect to Wi-Fi on their music or videos used when you are Text Phone devices such as smartphones, tablets, not connected to Wi-Fi. Message and laptops. This is different than the Your data plan refers to the amount internet connection that comes from of data that you pay for in your your data plan. cellular plan. You are using your Be careful about what information you data plan when you are not send over public Wi-Fi (e.g., at libraries, connected to Wi-Fi. App Menu coffee shops). 1 Home

U.S. Department of Veterans A airs U.S. Department of Veterans A airs Veterans Health Administration VAVeterans Palo Alto Health Health Administration Care System VA Palo Alto Health Care System

SYMBOLS GLOSSORY SYMBOLSSYMBOALnSd r GGLOSSARYoiLdO™S SORY Android™

Go backwards (go to previous screen) Search function

or Menu – either symbol represent Menus, Bluetooth technology or depending on your device Menudepending – either on yoursymbol device represent Menus, Bluetooth technology or depending on your device

See all of your open apps and programs on See all of your open apps and programs on Wi-Fi your device at once Seeyour all device of your at onceopen apps and programs on Wi-Fi your device at once Screen Brightness See all of your apps on your device See all of your apps on your device (adjust to make the screen brighter/darker) Screen(adjust to Brightness make the screen brighter/darker) (the number of squares in this icon may differ) See all of your apps on your device (adjust to make the screen brighter/darker) (the number of squares in this icon may differ) Settings (access to general, security, and accessibility (access to general, security, and accessibility Settings Text message settings) Text message (access to general, security, and accessibility settings) Text message

Create something new

Email Create(Example: something Create a contact) new Email (Example: Create a contact)

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HOHOW T TOO D OWWNLONLOAADD HOW TO D OWNLOAD AnAndroidid™ Android™

Step 1: FinFind Plalay Store. Step 2: Search for the Step 3: InInstallll a pp. Find Play Store. Searchapp. for the app. Install app. 3. Search for the name of the app. 5. Tap Install. 1. Make1. Make sure sure you you are are connected connected to to 3. Search for the name of the app 5. Tap Install. For usingexample, the search type in: bar PTSD at the Coach top . internetinternet using using Wi -Wi-Fi orFi orcellular cellular data. data. of the screen. For example, type in: PTSD Coach.

2. Using your Android device 2. Using your Android device 4.4. Scroll Scroll throughthrough the the PlayPlay Store Store until until Open and use. you find the app. Tap the app icon. Step 4:4: Open and use. (smartphone(smartphone or tablet),or tablet), tap tap on on icon icon you find thethe app.app. Tap Tap the the app appicon. icon. for the Play Store. 6. Wait for app to be installed and for the Play Store. 6. Wait for app to be installed and Play Store. then tap OPEN. then tap OPEN.

7. When the app is open, follow7. When the on the-screen app is instructions. open, follow the on-screen instructions.

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Stay connected with StaSyt accyo cnonnencetcetde dww withit h VVidVidideeeooo CC Chhhaaattt wwwitwiitthh yyyoouurr UUUssseee VVVVAAA V V Vididideeoeo oC CCoCnoonnnennceetcc tt family and friends famfailmy ilaayn adn ffdr iferniednsd s ffaafammmiilyliyly aaaannnddd ff rrfiiereiennndddsss wwwitiitthhh y yyyooouuur rrV VVAAA p pr porrvooivviddiedreesrr ss is a free app 1.1. CallCall1. Callthem them them onon theonthe the phonephone phone... . GoogleGoogleGoogle DuoDuo Duo isis is aa a freefree free app appapp 1.1.1. VAVAVA Video VideoVideo Connect ConnectConnect lets letsletslets you youyouyou have havehavehave a ananan canthat make can makevideo videocalls. calls. livelive videovideo appointmentappointment withwith your your can make video calls. livelive video video appointment appointment with with your your VAVAVA providers. providersproviders ... ••• 1. Download Download the the app.app. 2.2. TryTry2. sendingTrysending sending aa texttexttext a text Download the app. • 2.2. VA Video Connect worksworks on on messagemessagemessage... . •• 2.FollowFollowFollow the the the instructions instructionsinstructions on onon the thethe 2. VAVA VideoVideo ConnectConnect works on screen. screen. Let Let thethe appapp access to AndroidAndroid devices devices that that have have an an • screen. Let the app access to Android devices that have an ••• TapTap Tap thethe the texttext text messagemessage message internet connection and a web youryouryour cameracamera camera and andand microphone. microphone.microphone. internetinternetinternet connectionconnectionconnection andandand a aaweb webweb icon.icon. camera. icon.icon. 3. Enter your phone number to camera.camera. ••• EnterEnter youryour phonephone numbernumber toto • Add a phone number or th verify it. ••• AddAdd aa phonephone numbernumber oror thethe verify it. 3. You do not need to download an contact after theTo: verify it. 3.3. YouYou dodo notnot needneed toto downloaddownload anan contactcontact afterafter thetheTo: To: 4. Enter the code received by text in app to use it. ••• EnterEnter thethe codecode receivedreceived byby texttext inin appapp toto useuse it.it. • Type out a message in the box. the Google Duo app. ••• TypeType outout aa messagemessage inin thethe box.box. thethe GoogleGoogle DuoDuo app.app. 4. You will receive an email with a the Google Duo app. 4. You will receive an email with a • Tap send or the arrow to send it. 5. Making a call: On the search bar, 4. calendarYou will invitereceive receive from anan emailemail with with aa •• Tap send or the arrow to send it. •• Making a call: On the search bar, calendar invite from • Tap send or the arrow toto sendsend it.it. • Makingtype the a namecall:: OnOn of thethe personsearch youbar ,, [email protected] invite from typetype thethe namename ofof thethe personperson youyou [email protected] typewant the to namecall. Tap of theirthe person name then you [email protected] a link to connect to the 3. Send an email. want to call. Tap their name then with a link to connect to the 3. Send an email. wanttap theto call. video Tap call their name then session.with a link to connect to the 3. Send• anIf you email do. . not have an session. taptaptap thethethe videovideo callcall session. ••• IfIfIf youyouyouemail, dododo notnot notyou havehave havecan sign ananan up button to call. 5. At the time of your appointment, button to call. 5. At the time of your appointment, email,email,for youayou free cancan email sign sign from upup companies button to call. 5. clickAt the on timethe link of inyour your appointment, email. The Other apps like Skype, Facebook click on the link in your email. The forfor alikea freefree Google. email email A fromfrom Google companiescompanies email sessionclick on will the start link automatically in your email.. The for a free email from companies OtherOtherMessenger appsapps likelike, and SkypeSkype Viber,,, FacebookcanFacebook be used session will start automatically. likelikelike addressGoogle.Google.Google. is AAA called GoogleGoogleGoogle gmail emailemailemail. session will start automaticallyautomatically.. MessengerMessengerfor video calls.,,, andandand ViberViber cancan bebe usedused For more information: https:// address is called gmail.. address is called gmail . for video calls. mobile.va.gov/app/va-video-connect forfor videovideo calls.calls.This information is not an ForFor more more information:information: https:// https:// endorsement of these apps. mobile.va.gov/app/va-video-connect ThisThisThis informationinformationinformation isisis notnotnot ananan mobile.va.gov/app/va--video--connect endorsementendorsementendorsement4 ofofof these these these apps. apps. apps. 44

VA MOBILE APPS TERMS QUESTIONS? VA MOBILE APPS TERMS QUESTIONS?

The VA created mobile apps to help End-User License Agreement Provider Name: The VA created mobile apps to help End-User License Agreement Provider Name: cope with PTSD, stress, anxiety, de- The End-User License Agreement or ______cope with PTSD, stress, anxiety, de- pression and other problems. These “TheEULA End” is-User the agreementLicense Agreement between or ______pression and other problems. These Provider Phone Number: apps are free to download. you“EULA (the” is user) the agreementand the group between that Provider Phone Number: apps are free to download. you (the user) and the group that ______developed the app. The EULA should ______developed the app. The EULA should Go to this website to find them: say how your data is collected and say how your data is collected and https://mobile.va.gov/appstoreGo to this website to find them: shared. https://mobile.va.gov/appstore shared. When you first open an app, the EU- For further technical assistance LAWhen will youappear. first You open should an app, read the the EU- For further technical assistance You also can go to the play store and You also can go to the play store and EULALA will before appear. you You tap should agree. read You the will Call: VA Mobile Apps Help Desk EULA before you tap agree. You will Call: VA Mobile Apps Help Desk search for “Department of Veterans need to tap agree to use the app. 1-877-470-5947 search for “Department of Veterans need to tap agree to use the app. 1-877-470-5947 Affairs.” (7 am-7 pm CT, Mon—Fri) Affairs.” (7 am-7 pm CT, Mon—Fri)

Some popular VA apps are Some popular VA apps are Mindfulness Coach, PTSD Coach, and Mindfulness Coach, PTSD Coach, and PushPush NotificationsNotifications PTSD Family Coach. PTSD Family Coach. AA pushpush notificationnotification is an alertalert aboutabout CallCall 911 911 if if you you are are having having a acrisis crisis or or go go an update or message. Most of the an update or message. Most of the toto your your nearest nearest emergency emergency room. room. What type of information do VA time, these alerts come from apps. What type of information do VA time, these alerts come from apps. MobileMobile Apps Apps collect? collect? TheThe pushpush notificationnotification could bebe aa re-re- ToTo reach reach the the Veterans Veterans Crisis Crisis Line Line, call, call Anonymous information is collected minder,minder, anan alarm,alarm, or information. Anonymous information is collected You may turn off push notifications 11-800-800-273-273-8255-8255 and and press press 1 .1 . onon VA VA Mobile Mobile Apps. Apps. VA VA apps apps allow allow You may turn off push notifications in device settings. youyou to to stop stop collecting collecting this this infor- infor- in device settings. mationmation (your (your anonymous anonymous data)data) in in the the ConfidentialConfidential crisis crisis chat chat at at appapp settings settings menu. menu. VeteransCrisisLine.netVeteransCrisisLine.net or or text text to to 838255838255. .

DevelopedDeveloped by bythe the Palo Palo Alto Alto Geriatric Geriatric Research, Research, 5 Education,Education, and and Clinical Clinical Center Center (GRECC). (GRECC). VersionVersion 1, 1, 03/18/2020 03/18/2020