CellCast® Widget for BlackBerry

Guide for Installation and Usage

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

CellCast® Widget for BlackBerry

Prerequisites – What is required to use a CellCast Widget on BlackBerry® ?

In order to install and manage mobile-ready content on a supported BlackBerry® device, please confirm you have the following before installing your CellCast Widget:

• BlackBerry Smartphone - A media-enabled RIM device including any of the following: BlackBerry® World Phone™/8800 Series, BlackBerry® Pearl™/8100 Series, BlackBerry® Curve™/8300 Series, BlackBerry® Curve/8900 Series, BlackBerry® Bold/9000 Series, BlackBerry® Storm & Storm2/95xx Series (requires alternative build), BlackBerry® Tour™/9600 Series, and BlackBerry® Bold/9700 Series smartphones equipped/enabled with the specifications shown below.

• An installed microSD card – we strongly recommend selecting a 2GB or larger microSD card. If you don’t already have a microSD card, you can obtain one at virtually any wireless phone store or electronics retailer. We recommend checking pricing from an online retailer such as Amazon.com where you can purchase a high capacity card for under US$25. Any content stored in device memory or your microSD card can be automatically encrypted and secured against theft or forwarding using standard BBOS features.

• BlackBerry Device Software 4.2.2 or higher. To check what version you have, select Options from the device’s main menu, and then select About from the options list. Both the device name and version will be displayed. Select advanced media capture and social networking features may require newer BlackBerry Device Software and may not be supported on older BlackBerry wireless handhelds.

• Mobile Network or Wi-Fi access – to sync media to your device, you must have mobile data network coverage, BES connection (for enterprise customers) or a Wi-Fi-enabled smartphone with access to an active Wi-Fi network. However, once media is synced and downloaded, it resides on your device and can be played back at any time regardless of network or Wi-Fi availability. Note: If your BlackBerry is connected to a corporate network via a BES, you may need to disable SSL support if your corporate BES doesn’t have an SSL certificate to talk to the public Internet – see section XX of this document for more information.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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PART 1: How to manually install the CellCast Widget on a BlackBerry smartphone.

1. Install the microSD Card in Your BlackBerry Smartphone (HIGHLY RECOMMENDED). To do this, turn the smartphone off, install the microSD card, and power the device back on. This release of the CellCast Widget permits application installation and content storage on local BlackBerry device storage but we highly recommend utilizing expansion memory if permitted by your organization’s IT/Information Security team.

2. Activate (or Create) your CellCast Account. New users will receive a New CellCast Account Instructions email containing your account credentials and access information; this email will either come from your CellCast Administrator or is sent to you directly as a result of you completing the CellCast Self-Registration web form provided to you. After installing the CellCast Widget on your BlackBerry, you’ll need to input your verified credentials to activate your CellCast account and enable synchronization from your BlackBerry smartphone to the CellCast Server.

3. Accessing CellCast Widget Software. Using your BlackBerry smartphone, open the main Browser from the device menu - this browser must be used for the installation. Press the smartphone Menu key and select “Go To”. Delete the “www” expression in the “Go To” field and enter the following URL into the field provided:

a. https://content.mlearning.com/bbwidget - For all supported BlackBerry devices (except for BlackBerry Storm and Storm2 wireless handhelds).

b. https://opmobile.com/stormtest - Special build for BlackBerry Storm and Storm2 95x0 wireless handheld devices.

4. Downloading & Installing Software. A new mobile friendly web page will appear that contains instructions and a hyperlink to access the latest production release/version of the CellCast Widget for BlackBerry; click the displayed link to start downloading the CellCast Widget package and begin the installation process. After the software has downloaded (about 1-2 minutes depending upon your connection speed and/or wireless network), select and click either the “OK” or “Run” option to complete the installation.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

3 CellCast® Widget for BlackBerry

5. Starting Up. After successfully completing the installation process, your BlackBerry’s desktop will now contain a new OnPoint CellCast icon either on your BlackBerry desktop or in the “Downloads” folder (as shown below). Move your cursor to select the CellCast icon and click the trackball to launch the CellCast application.

or

6. Branding Screen. The first time you enter the CellCast Widget, you’ll see a generic OnPoint branding/splash screen of a purple archer (as shown below); this splash screen will be replaced momentarily with organizational-specific branding after your first device sync has been completed (see examples below).

7. Accepting the EULA. If this is your first time installing the CellCast Widget, you will be asked to read and accept our End User License Agreement (EULA). After reading the agreement, press the menu key and “Accept EULA” to proceed with the installation.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

4 CellCast® Widget for BlackBerry

8. Security Settings. Also applying to your first time installing the CellCast Widget, you will be prompted to accept application-specific security permissions requesting you grant permission for the CellCast Widget to access the CellCast Server (and your microSD card if installed) using on-device connections and services. NOTE: for RIM-specific reasons, you’ll likely be asked to “Allow”/accept these permissions TWICE as well! Each time you’re presented with the Permissions screen, set the value for each displayed option to “Allow” and then press the BlackBerry Menu Key and select “Save” to commit your updates.

9. Account Settings. Next, you’ll need to update your Account Settings as supplied in your Welcome email. All learning assignments and record keeping are directly associated with a specific user account in the CellCast database. Accordingly, each person must update their account settings with their personalized access credentials in order to begin interacting with the CellCast Server. At the very highest level, you’ll need to add/confirm your OnPoint Server address, Username and Password then save these parameters. To access any of these account parameters again in the future, click the Menu key on your BlackBerry (to the left of your trackball) and select/click the Account Settings option. Click the BlackBerry Menu key to “Save” your changes.

YOUR CREDENTIALS SHOULD BE SET AS FOLLOWS:

o Server = content.mlearning.com o User Name = As provided/generally: firstname.lastname (e.g., “john.smith” = “John Smith”) or email address if you used a self-registration web page to create your CellCast account. o Password = As provided/generally: 12345 or as you defined it during self registration (your actual password will not be displayed after you enter it; you’ll only see a series of “*” characters). o Select Language = Ignore this setting unless you’ve been instructed otherwise! o Update Interval (seconds) = Ignore this setting!

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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10. Advanced Settings. After updating your Account Settings, you should begin to notice the CellCast Widget attempting communications with the CellCast Server, and see a message that says “Verifying Account Settings” provided your BlackBerry and carrier use standard communications methods, you’ll soon see your Assignments and Messages counters incrementing upward reflecting your initial content is now syncing to your BlackBerry device.

If you’re not seeing any sync activity, you’ll need to check/update your “Connection Settings” by clicking the “Menu” key on your BlackBerry, then selecting the “Advanced Settings” option, then scrolling down the list of displayed options to the “Connections Settings” section as shown below.

For most users (AT&T, Sprint & US Cellular in United States, Rogers, & in Canada, Optus, Telstra& in Australia, etc.), the defaulted “Automatically Select Connection” option should work fine; if not, cycle through the other logical options presented, then save your selection and determine if that option works by returning to the CellCast Main Menu and viewing whether or not you see your Assignments counter is incrementing upward. IF YOU ARE A T-MOBILE OR A WIRELESS USER AND RESIDE IN THE USA AND YOUR BLACKBERRY DOES NOT COMMUNICATE THROUGH A BLACKBERRY ENTERPRISE SERVER/”BES”, SELECT THE “Use BIS Connection” OPTION.

11. Testing Your Connection Settings (Optional). To assist in troubleshooting connection issues between your BlackBerry smartphone device and the CellCast Server, a connection testing feature is available and can be accessed from inside the Status feature as listed on the CellCast Main Menu. To activate the testing function, select Status, then press the “Menu” key and scroll down to select /launch the “Test Connection” feature. After a few seconds, a new screen will appear displaying a summary of your configuration parameters and revealing whether your connection to the CellCast Server is valid; make sure your results reflect “true” for both the “Data” and “Nuggets” fields and your “Response Code” = 200. If not, escape back from the “Network Status” screen and continue to select other Connection Setting options until your BlackBerry reports a positive connection. In the event none of these options seem to work on your device, please contact the OnPoint Support Team and we’ll be happy to step you through the process of testing your connection settings using other available utilities and methods.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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12. Other Advanced Settings. After updating your Account Settings and establishing a proper handshake with the CellCast Server, you may wish to update other optional configuration parameters as found at the top of the main Advanced Settings menu. Generally, all of these settings will reflect the standard configuration/setup previously defined by your organization’s IT and/or Information Security department. Unless requested otherwise by your CellCast Administrator, changing these settings may affect the performance of your device and Widget. If you do make changes, click the BlackBerry Menu key to “Save” your updates.

13. Thumbnail View (Optional). Users with newer BlackBerry Wireless Handhelds equipped with higher resolution displays (e.g., Bold/9000, Bold/9700, Curve/8900, Tour/9600) can elect to enable a more visually interesting Icon view to display their current Assignments and Playlists. To enable this feature, go to the Assignments menu, press the BlackBerry Menu Key, then select “Turn Thumbnails On” and now all list views will include either larger generic icons or custom thumbnails (if defined by your CellCast Administrator).

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

7 CellCast® Widget for BlackBerry

14. Language Support (Optional). In certain working environments, the entire CellCast Mobile Widget interface can be customized and updated to use standard language files that localize the operating environment for the mobile learner. Two things must be present to enable extended language support: (a) all BlackBerry smartphones need to have a version of the BBOS that supports the specific language you wish to localize your device to, and (b) your organization needs to purchase and install a CellCast Language Module for that language.

Provided your BlackBerry supports your alternative language, you can activate the Widget localization by clicking the Menu key from the CellCast Main Menu, selecting “Account Settings”, scrolling down to “Select Language” and then clicking/selecting the new language file from the options listed in the drop down, then pressing “Save” to commit your updates. Reverse your selection to return to the default language file.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

8 CellCast® Widget for BlackBerry

PART 2: How to access CellCast Mobile Widget features on a BlackBerry smartphone.

1. Syncing Content. Once your mobile device and widget are properly configured, you can begin to download your learning assignments and access other features. If all of the counters displayed on the Main Menu are “0” or you would like to download any newly assigned media, you will need to Sync. There are several ways to do this:

• Manual Sync. You can perform a manual sync at any time. From the CellCast Mobile Widget Main Menu, press the Menu key on the smartphone and select “Synchronize Now”. If you need to use your BlackBerry device during an ongoing syncing session, press the “Escape” key to the right of the trackball and select “Run in Background” to return to the smartphone main menu and your sync task will continue to run in the background. To stop the sync altogether, select “Exit Completely”. Files downloaded prior to cancellation will be available on the device, and media not downloaded will sync during your next sync session. If you’ve hit the “Escape” key by mistake or don’t wish to affect an ongoing sync session, simply press the “Cancel” key.

• Force Sync. If you suspect that some data didn’t come down to your device or update properly after selecting “Synchronize Now”, you may choose to “Force Synchronization”. Selecting this option will fully sync your device to the server, ignoring the checks the “Synchronize Now” option would go through. Under most circumstances, selecting this option would be unnecessary.

• Auto Sync. If the CellCast Server has been configured to deliver content through an organization’s BlackBerry Enterprise Server (requires coordination with your organization’s IT and Information Security teams), your CellCast Mobile Widget will automatically check to see if you have new media and sync it to your device on a pre-scheduled basis. NOTE: For most CellCast Mobile Library users, this will likely not be an option.

• TIP: If you received a preloaded microSD card, a file count will be displayed next to the Assignments, Messages and Playlists options and you can start playing media immediately.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

9 CellCast® Widget for BlackBerry

2. Standard Widget Features. After syncing your Assignments to your CellCast Mobile Widget, you are free to access any of the text or media-based Learning Nuggets you’ve purchased or been assigned by your CellCast Administrator; select Assignments and the screen will update to display an alphabetical listing of Current Assignments you can now access. An icon in the left-hand column indicates the content or media type for each displayed Assignment (e.g., Video Clip, Audio Clip/Podcast, Slide Presentation/PPTs, Text or PDF file, multi-page HTML Course-based module or call-in CellCast). In addition, a status icon in the right-hand column indicates your achieved completion “status” for every Assignment (e.g., “Not Attempted”, “Incomplete” or “Completed”).

3. Assignment Features. Select any Learning Nugget Assignment and the screen will update to display Assignment Details including a Nugget ID, Name, Description and the estimated Duration. In addition, a collection of up to 4 different icons appear next to the Nugget Type field detailing Learning Nugget Type, Completion Status, Download Status and Assessment Status.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

10 CellCast® Widget for BlackBerry

4. Launching an Assignment/Learning Nugget. If your Learning Nugget has been synced, you can launch it for on-device playback by selecting it from the Assignments list and then pressing the “Action” key to the left of your BlackBerry’s trackball.

5. Media Player Support. The CellCast Mobile Widget for BlackBerry utilizes the standard audio and video media player functionality installed in your RIM handheld smartphone mobile device for all content playback but may apply a proprietary wrapper around these standard players to facilitate certain bookmarking and progress tracking features (please refer to the RIM BlackBerry® Wireless Handheld User Guide for more information on how to operate your media player and manage content). All Text, PDF-style and interactive HTML-based Learning Nuggets use your BlackBerry’s standard functionality to launch and manage each content selection. Finally, the CellCast Mobile Widget includes a proprietary slide presentation player that allows you to navigate through an animated presentation created using Microsoft’s PowerPoint® application. To move between slides of an animated presentation, press the Space Bar on your BlackBerry or press the “Menu” key to access other navigation features including zoom-in and zoom-out functionality. If audio was included in the original source PowerPoint presentation, audio playback will be synchronized to the displayed slide; press the BlackBerry Menu Key to access the “Pause” feature and suspend playback.

6. Completing Assessments. One of the key features of the CellCast Mobile Widget for BlackBerry is the ability for an organization to prepare and deliver interactive assessments (e.g., tests, quizzes, surveys or even data collection forms) as part of an assigned and synced Learning Nugget. To determine if an Learning Nugget has an associated Assessment, check the Assignment Detail screen and see if an Assessment Status icon appears: options include “Not Attempted” , “Test Completed/Passed” or “Test Failed” . Assessments will prompt the user and launch automatically after you have reviewed your content assignment. To begin an Assessment manually, click the “Menu” key to the left of the BlackBerry trackball and select “Take Assessment…” The first page presented shows a summary of the assessment, provides instructions and details all previous attempts and your most recent score. (NOTE: If you’ve taken the assessment several times before, the score shown is the most current but all other previous attempts and answers will have been synced back to the CellCast Server for complete reporting and analysis).

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

11 CellCast® Widget for BlackBerry

7. Learning Paths. Coming soon.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

12 CellCast® Widget for BlackBerry

8. Playlists. Depending on your environment, you may have a variety of User-defined and Group-specific Playlists that help to organize your Learning Nugget content selections. Up to 50 User-defined Playlists can be defined using CellCast’s Web 2.0 Interface by logging to the CellCast Mobile Library application (http://content.mlearning.com) using the same Username and Password you used in Step #6 above. The create a Playlist, log into the CellCast Mobile Library and click the “My Playlists” function tab located in the left navigation panel and click the button, give your new Playlist a name, then click-select any assigned Learning Nugget from the main My Content screen and drag & drop it into your defined Playlist. All Playlists and their defined contents are updated on your BlackBerry or BlackBerry every time you re-sync your mobile device.

9. Managing Your Messages. The CellCast Mobile Widget provides functionality for you to receive and manage targeted communiqués tracking your Learning Nugget assignment status and also provides test scores and completion summaries for those assignments that included integrated assessments. For managers or supervisors with enterprise CellCast installations, these messages may also include user-specific report cards detailing the attained progress of your subordinates and direct reports.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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10. Search Functionality. For enterprise CellCast installations, select Search to display an alphabetical listing of Learning Nuggets managed in the CellCast Master Library; you can narrow the search results by entering a keyword or phrase into the displayed search box. After locating the Learning Nugget you’re interested in, click the “Assign” button in the upper right-hand corner and your selection will be synced down to your mobile device the next time you sync your CellCast Mobile Widget with the CellCast Server.

11. My Media. To extend the functionality of the platform and help promote on-the-go collaborations, CellCast provides support for user generated content in a variety of formats including pictures, audio podcasts and short video. This content can be saved to the device as well as uploaded to the CellCast server for sharing with peers. The availability of these features may be subject to hardware availability on your device.

a. My Podcasts. Record audio on-the-go using your device’s built in microphone. To access this feature, begin by entering the My Podcasts screen highlighted in the figure below. You’ll be presented with a listing of your saved podcasts. To begin recording a podcast, press the menu button just left of the scroll/touch pad. Press Record. Within this next screen, you’ll be able to Record, Stop, and Play your audio podcast. When satisfied with your podcast, you may provide a Title and Description before saving to your device and uploading to the CellCast server.

b. My Images. Take pictures wherever you are using your device’s built in . To access this feature, begin by entering the My Images screen highlighted in the figure below. You’ll be presented with a listing of your saved images. To begin capturing still images, press the menu button just left of the scroll/touch pad. Press Take Picture to enter the camera window. If you wish to change the encoding/resolution settings for the picture, press the menu button on your device and select Encoding Settings. Once you’ve taken your picture, you’ll be able to provide a Title and Description before saving to your device and uploading to the CellCast server.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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c. My Video. Allows access to recorded video stored on your device. To shoot and record a video, you must go through the Camera application on your BlackBerry’s main application list as shown below.

12. My Networks. My Networks is an on-the-go solution to providing instant access to a variety of social networking and web 2.0 resources including interactive forums and blogs. To be able to fully utilize these tools, you’ll need to log in first to the CellCast Mobile Library application (http://content.mlearning.com) to specify what forums and blogs you’ll have access to.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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a. Forums. The CellCast forums allow for an on-the-go solution to staying in touch and collaboration in a group setting. To access the Forums feature, scroll down to My Networks from the main CellCast menu and press in on the scroll/touch pad on your device to enter.

b. Blogs. The CellCast Blogs feature enables you to keep up to date with your favorite blogs and RSS feeds.

13. Status Feature. The CellCast Status feature provides valuable information including system statistics for recent downloads and available storage capacity (either on device or on microSD as configured) and also displays of listing of recent sync sessions and content downloads. This information may be helpful in isolating content storage issues and provide support to you and your Help Desk as needed. If application tolerances are approached (too little storage space, too little battery life) as pre-defined by your IT group, a visual indicator will display on the Status line alerting the user to any issues.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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14. Try It Out! You’re now ready to use your CellCast Mobile Widget to check out your Assignments as issued by your employer or your content selections as purchased through the CellCast Mobile Library (please go to http://www.opmobile.com/ from your desktop computer for more information and to review our catalog of more than 850 mobile friendly content titles from leading content publishers). Now that your media is mobile, you have access to it on your device at all times!

For Assistance with installing or using your CellCast Mobile Widget, please contact OnPoint’s Support Team at +1-912-898-9202 during normal business hours (USA-Eastern Standard Time) or by sending an email to [email protected]. Also find detailed Help and Support files online by logging in the CellCast Mobile Library site using your username/password at: http://content.mlearning.com.

OnPoint Digital, Inc. | 200 Blue Fin Circle, Suite 2 | Savannah, GA 31410 USA | Telephone 1-912-898-9202 | www.mlearning.com

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