Training Catalog Tailored Training Programs

2021 Training catalog Tailored training programs

Dear INIT customer,

INIT systems are used successfully around the world. An This training catalog provides you with an overview of essential component of this success is our advanced all standard training programs. These will be adapted education and support concept. The advantages are for your needs according to the range of services used in clear: even the best systems can only be as good as their the project and the users’ knowledge base. Additionally, users can work with them. we gladly offer you individual training programs which focus on specific details of our system solutions. This That’s why we are at your side: We support you so that you training can take place either on your premises or at can use your tailor-made INIT system with maximum INIT. efficiency in your company. Our team has years of experience with public passenger Our team offers you support, carries out practical educa- traffic and the use of our systems. Therefore we are tion and furnishes extensive, understandable documen- gladly available to consult at your company. We will be tation as well as instructional materials. happy to come by and show you how to obtain better results with optimized use of our solutions. In most cases, training only occurs when a new system is introduced. However, it makes sense to repeat the We look forward to talking to you. training at regular intervals. Our experience shows that knowledge is lost, e.g. by employee change. Generally, Your trainer-team colleagues only pass on what they themselves like to use, or remember from their training. Furthermore, changes to our system solutions can occur e.g. through updates or new program modules. Therefore, repeated or advanced training is necessary for a long-term efficient use of the INIT systems.

Dr. Michael Caspari Alex Galdin Georg-Maximilian Michalski Scott Werner Management

Martin Brodwurm Sören Fuchs Curtis Stone

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

2 Contents

System overview Ticketing & Fare Management

System overview 4 MOBILEvario: Overview and introduction 22 Planning & Dispatching MOBILEvario: MOBILE-PLAN: Administration 23 Timetable, block and duty planning 5 MOBILEvario: MOBILE-PLAN: Tariff data administration and Data provision – Overview and introduction 6 MOBILEflow data provision 24

MOBILE-PERDIS: Personnel and vehicle dispatching – MOBILEvario: PS1 (beginner training course) 7 Customer Service Workstation – Overview and introduction for multipliers 25 MOBILE-PERDIS: HolidayPlanner – HP EVENDpc pre-sales device / (Advanced vacation planning) 8 EVENDgo mobile sales device: Overview of the introduction for multipliers 26 Operations Control & Real-Time Passenger Information Mobile checking device EVENDgo: On-board computer and ticket printer: Overview and introduction for multipliers 27 Driver training for multipliers 9 MOBILEvario: MOBILE-ITCS: Vario Statistics (VASA) – Dispatching – Overview and introduction 10 Overview and introduction 28

MOBILE-ITCS: Dispatching in productive operations 11 Service & Maintenance MOBILEcall: IT administration 29 Dispatching – Overview and introduction 12 Workshop training: Vehicle equipment 30 MOBILEcall: Dispatching in productive operations 13 Workshop training: Ticket vending machines 31 MOBILE-ITCS: Overview and introduction for administrators 14 Workshop training: Stop displays 32

Updating of the geographic information system (GIS) 15

MOBILEforms: Overview and introduction 16 Prices and services 33

MOBILEforms: Administration and form creation 17 Terms and conditions 33

MOBILEstatistics: Overview and introduction 18 How to find us 34

MOBILEefficiency: Overview and introduction 19

MOBILEreports: Overview and introduction 20

MOBILEsurvey: Improving stop coordinates and distances 21

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

3 System overview System overview

Training contents

• Main functions of the system

• Tasks and abilities of the system Target audience TextManagers and stakeholders Training• System architecture goal • System components (field devices and central system) TrainingScope volume Text One1 training day session with • Effects on operational processes 1 trainer for a maximum of • Advantages of the system 25Prerequisites participants for 2 hours • Implementation and training concept Text Prerequisites • Support and operation from INIT ConnectionDocumentation to the system solution offered

Training goal Documentation Printed: The participants acquire an overview of the system as well as a - Training presentation functional understanding of hardware and software. (for each participant) - Certificate of attendance

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

4 Planning & Dispatching MOBILE-PLAN: Timetable, block and duty planning

Training contents

• Version administration

• Master data management Target audience Timetable, block and duty • Basics of timetable, block and duty planning planner, if required, employees Optional training contents in accordance with the scope of delivery who maintain the data for the in the project: network, vehicle, ITCS and passenger information • Expansion of electromobility Scope • Management of GIS-data / city map display 1 training course with 1 trainer • Handling with interfaces for 5 – 8 participants for 3 – 5 days • Publication modules (varies according to the scope of delivery in the project) • Optimization with MOBILEopti2 Prerequisites • Import of statisticsal data into planning through MOBILEloop - Knowledge of transport • Multimedia data center and infotainment network and timetables - Where appropriate, attendance of the course MOBILE-PLAN data Training goal provision – overview and briefing

The participants learn about the planning process (timetable, block Documentation and duty planning) in MOBILE-PLAN including the extra modules Printed: included in the scope of delivery in the project (e.g. publication - Training presentation modules or interfaces to up- and downstream systems). (for each participant) - Current manual (one copy per training course) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

5 Planning & Dispatching MOBILE-PLAN: Data provision – Overview and introduction

Training contents

• Program handling

• Basic setup Target audience Employees who maintain data • Day types/activity types/assignment types/absence types on the network, vehicle, ITCS and • Calendar administration/user administration passenger information • Expansion of electromobility Scope • Data rights/function rights 1 training course with 1 trainer • Program parameters/Control parameters for 5 – 8 participants for 2 days

• Long-term planning Prerequisites • Employee assignment - Knowledge of transport network and timetables • Rota definition/rota matrix - Where appropriate, attendance • Roster generation/Medium-term planning of the course MOBILE-PLAN Timetable, block and duty • Duty swapping/absences planning • Short-term dispatching Documentation • Working with additional personnel Printed: • Handling duties - Training presentation (for each participant) • Activity report - Certificate of attendance • Quick info/extra duties/online help On a flash drive: (for each participant): Optional training contents in accordance with the scope of delivery - Training presentation in the project: - Current manual

• Definition of passenger information displays

• Multimedia data center and infotainment

Training goal

Participants learn about the MOBILE-PLAN data management system including all interfaces to up- and downstream systems. Furthermore, all options for data maintenance for network, vehicle, ITCS and passenger information are explained.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

6 Planning & Dispatching MOBILE-PERDIS: Personnel and vehicle dispatching – PS1 (beginner training course)

Training contents

MOBILE-PERDIS system overview

• General use of the program Target audience Dispatchers, control center • Basic features employees, traffic master • Day types / activity types / allotment types / absence types Scope • Calendar administration / user administration 1 training course with 1 trainer • Data rights / functional rights for 4 – 10 participants for 2 days • Program parameters / control parameters Prerequisites • Long-term planning - Basic knowledge of personal • Employee assignment computers - Knowledge of planning • Rotation definition / rotation matrix processes • Roster preparation / medium-term planning Documentation • Service switching / absences Printed: • Current disposition - Instructional materials - Certificate of attendance • Additional personnel

• Adaptation of services

• Service standards

• Record of activity

• Quick information / special services / online help

Training goal

The participants of the training learn about planning tasks, starting with long-term planning (creating rotas and rosters), then medium- term planning (entering absences, changing the roster in the future), to the operational daily dispatching tasks (modifying duties, splitting duties, etc.). They will further get knowledge of basic administrational settings in MOBILE-PERDIS.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

7 Planning & Dispatching MOBILE-PERDIS: HolidayPlanner – HP (Advanced vacation planning)

Training contents

• General introduction into vacation planning

• Preparation of vacation planning Target audience Vacation planners, dispatchers • Holiday entitlement rules

• Planning with vacation groups Scope 1 training course with 1 trainer • Individual vacation planning for 4 – 10 participants for 2 days • Vacation balances Prerequisites • Statistics - PERDIS familiarity • Program parameters - Knowledge of personnel • Tips and tricks accounting - Basic knowledge of personal computer usage

Training goal Documentation

The participants of the training learn about the vacation planning Printed: - Instructional materials tool HolidayPlanner. They learn how to set up vacation entitlements, - Certificate of attendance create groups and how to handle them for group planning of vacation. They will also be enabled to do the individual planning of vacation, taking care of the needs of both the employees and the company.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

8 Operations Control & Real-Time Passenger Information On-board computer and ticket printer: Driver training for multipliers

Training contents

• Overview of the on-board computer and vehicle system

• Driver logon Target audience Driving instructors, driving • Block login and positioning managers, control center leaders Ticketing: and selected drivers • Using of sales functions Scope • E-ticketing 1 training session with 1 trainer • Using paper rolls and the printer unit for a maximum of 10 participants for half a day MOBILE-ITCS functions: Prerequisites • Communication with the control center Knowledge of operational • Messages and instructions processes and/or special features • Measures of MOBILE-ITCS of driving operation

Optional training contents in accordance with the scope of delivery Documentation in the project: Printed (for each participant): • Traffic signal priority - Training presentation • Vehicle navigation - Current manual (one copy per training course) • Forms - Quick info • Passenger information in the vehicle - Explanatory note where appropriate - Certificate of attendance Training goal On a flash drive: (for each participant): Participants learn about dealing with the on-board computers - Training presentation including ticketing functions and/or MOBILE-ITCS functions - Current manual and communication with the control center. After the training, - Quick info participants will be able to act as multipliers. - Explanatory note where appropriate

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

9 Operations Control & Real-Time Passenger Information MOBILE-ITCS: Dispatching – Overview and introduction

Training contents

• MOBILE-ITCS introduction

• Data flow and system overview Target audience Dispatchers, MOBILE-ITCS • Vehicle system administrators • Communication between driver / vehicle and the control center Scope • Expansion of electromobility 1 training course with 1 trainer • Traffic monitoring for 5 – 8 participants for 1.5 days • Traffic control Prerequisites • Passenger information - Knowledge of transport • Documentation network and timetables - Knowledge of the use of • Typical use cases vehicles

Optional training contents in accordance with the scope of delivery Documentation in the project: Printed: • Control of the stop display (MOBILE-STOPinfo) - Training presentation (for each participant) • Control of ticker text - Relevant manuals (one copy) • Announcements in vehicles - Certificate of attendance On a flash drive: • Use of forms (MOBILEforms) (for each participant): • Mobile disposition (MOBILEmodi) - Training presentation - Relevant manuals • Control of on-demand services (MOBILEcall)

Training goal

Participants learn about monitoring and control of public transport services. They learn how to get an overview of the current status of the traffic network , use measures in order to regulate services and to control the passenger information systems.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

10 Operations Control & Real-Time Passenger Information MOBILE-ITCS: Dispatching in productive operations

Training contents

• Repetition of communication between driver / vehicle and the control center Target audience • Repetition of traffic monitoring Dispatchers

• Repetition of traffic control Scope • Repetition of passenger information 1 training session with 1 trainer for 5 – 8 participants for 1 day • Explanation and discussion of current events in operations

• Typical use cases Prerequisites Attendance of the training course MOBILE-ITCS overview and Training goal introduction for dispatchers

Participants extend their knowledge of monitoring and controlling Documentation the transport service as well as passenger information. Printed: - Training presentation (for each participant) - Certificate of attendance

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

11 Operations Control & Real-Time Passenger Information MOBILEcall: Dispatching – Overview and introduction

Training contents

• Introduction to on-demand service

• Data flow and system overview Target audience On-demand service dispatchers • Vehicle system and administrators • Communication between driver / vehicle and the control center Scope • Traffic monitoring 1 training session with 1 trainer • Traffic control for 5 – 8 participants for half • Passenger information a day

• Documentation Prerequisites • Typical use cases - Knowledge of on-demand transport services - Knowledge of the use Training goal of vehicles Documentation Participants learn about monitoring and control of on-demand Printed: service. - Training presentation (for each participant) - Current manual (one copy per training course) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

12 Operations Control & Real-Time Passenger Information MOBILEcall: Dispatching in productive operations

Training contents

• Repetition of communication between driver / vehicle and the control center Target audience • Repetition of traffic monitoring Dispatchers

• Repetition of traffic control Scope • Repetition of passenger information 1 training session with 1 trainer for 5 – 8 participants for half • Explanation and discussion of current events in operations a day • Typical use cases Prerequisites Attendance of the training Training goal course MOBILEcall: Dispatching – Overview and Participants expand their knowledge about observation and control introduction of on-demand service. Documentation Printed: - Training presentation (for each participant) - Certificate of attendance

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

13 Operations Control & Real-Time Passenger Information MOBILE-ITCS: Overview and introduction for administrators

Training contents

• MOBILE-ITCS and features

• Data provision and databases Target audience MOBILE-ITCS administrators and • Device management (MOBILEflow) Training goal control center leaders • Processes and the concepts behind them Text Scope • Control and administration of the software processes 1 training session with 1 trainer • Installation and update strategies for 5 – 8 participants for 1 day • Servers, directories and installations Prerequisites • Fault search and examples Knowledge about the IT system • Test possibilities with installed hardware and software in central system and • Configuration field devices • User Management Documentation • Support and operation from INIT Printed: - Training presentation Optional training contents in accordance with the scope of delivery (for each participant) in the project: - Relevant manuals • Emergency response: Fallback voice radio communications (one copy) - Certificate of attendance On a flash drive: Training goal (for each participant): - Training presentation The participants learn about administration of MOBILE-ITCS. - Relevant manuals This includes monitoring processes and servers, data provision and data base control, as well as the use of radio systems. Furthermore, possible available backup concepts and test options are described. In addition, the INIT support process is explained.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

14 Operations Control & Real-Time Passenger Information Updating of the geographic information system (GIS)

Training contents

• Introduction and system overview

• OSM data processing Target audience TextTimetable, block and duty • OSM import, data processing and data management Training goal planner, administrators and • MOBILE-PLAN routing controlTraining center volume leaders Text One day • Device management Scope 1Prerequisites training session with 1 trainer forText 5 – 8 participants for half Training goal a day Documentation The participants acquire knowledge about the use of GIS in the Prerequisites INIT system as well as the existing relationships. The possibilities - Knowledge of transport of OSM data processing and routing in MOBILE-PLAN are explained. network and timetables Finally, the data processing and data management are dealt with. - Knowledge about the IT system with installed hardware and software in central system and field devices

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Relevant manuals

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

15 Operations Control & Real-Time Passenger Information MOBILEforms: Overview and introduction

Training contents

• Overview MOBILEforms

• Handling of forms Target audience TextDispatchers, relief units, staff • Handling of form list Training goal handling accidents, MOBILE-ITCS • Interrelations MOBILEforms and MOBILE-ITCS administrators,Training volume if applicable staff Text handlingOne day complaints, planners • Data set editor and configuration and passenger information staff Prerequisites TextScope Training goal 1 training session with 1 trainer forDocumentation 5 – 8 participants for half The participants acquire knowledge of the use and handling of the a day MOBILEforms tool.

Prerequisites Knowledge of operational processes

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Relevant manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

16 Operations Control & Real-Time Passenger Information MOBILEforms: Administration and form creation

Training contents

• Using the forms list

• Using a form Target audience MOBILE-ITCS administrators, • User Management Training goal control center leaders and • Edit and manage forms IT employees Text • Data set editor Scope • Processes and directory structure 1 training session with 1 trainer • Summary and explanation of forms already created for 5 – 8 participants for 1 day

• Administration of the forms list Prerequisites • Reporting: DB scheme Knowledge of HTML, CSS and JavaScript • Support from INIT Documentation Optional training contents in accordance with the scope of delivery Printed: in the project: - Training presentation • Reporting server (for each participant) - Certificate of attendance On a flash drive: Training goal (for each participant): - Training presentation The participants learn how to construct forms and integrate - Current manual them in MOBILEforms. Furthermore, the various reporting options are explained.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

17 Analyzing & Optimizing MOBILEstatistics: Overview and introduction

Training contents

• System overview

• Data basis and the MOBILEstatistics database Target audience Timetable, block and duty • Operating day browser Training goal planner personnel, operating • Interactive report analysts and business Text intelligence employees, • Queries administrators, works • Query examples for punctuality and operating performance committees, managers • Operational overview and the dashboard Scope • Support and operation from INIT 1 training session with 1 trainer for 5 – 8 participants for 1 day Optional training contents in accordance with the scope of delivery in the project: Prerequisites • Passenger projection and queries examples for passenger numbers - Knowledge of transport network and timetables - Knowledge of the use Training goal of vehicles Documentation The participants learn about statistical reporting in of public transport operations. They learn which statistical reports help Printed: - Training presentation continuously improve transport operations. (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

18 Analyzing & Optimizing MOBILEefficiency: Overview and introduction

Training contents

• System overview

• Data basis and the MOBILEefficiency/MOBILEstatistics database Target audience TextTimetable, block and duty • Operating day browser Training goal planner personnel, operations • Interactive report analystsTraining and volume business Text intelligenceOne day employees, • Events administrators • Route report Prerequisites Scope • Dashboard Text 1 training session with 1 trainer • Support and operation from INIT forDocumentation 5 – 8 participants for half a day

Training goal Prerequisites - Knowledge of transport The participants learn about statistical reports of public transport network and timetables operations with the special focus on driving efficiency, safety- - Knowledge of the use related events and electromobility. of vehicles

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

19 Analyzing & Optimizing MOBILEreports: Overview and introduction

Training contents

• Introduction to the database interface to MOBILEstatistics and MOBILEforms Target audience • Introduction to Crystal reports Timetable, block and duty Training goal planner personnel, operations • Creation of simple reports analysts and business Text intelligence employees, Training goal administrators Scope The participants extend their knowledge about statistical reporting 1 training session with 1 trainer in transport operations. They learn about the options for organizing for 5 – 8 participants for 1 day a reporting system. Prerequisites - Attendance of the training course MOBILEstatistics overview and introduction - Basic knowledge of SQL - Knowledge of Crystal reports

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

20 Analyzing & Optimizing MOBILEsurvey: Improving stop coordinates and distances

Training contents

• Vehicle positioning of on-board computer

• Overview of MOBILEsurvey Target audience Employees who maintain data • Selection of vehicle data about the network, vehicles • Cluster formation and ITCS • Planing data import and assignment Scope • Export into the planning system 1 training session with 1 trainer • Data flow and options for 5 – 8 participants for half a day

Prerequisites Training goal - Knowledge of transport The participants learn how to improve stop coordinates and network and timetables - Knowledge of the use distances. Both are essential prerequisites for accurate vehicle of vehicles positioning as well as precise data in MOBILE-ITCS and MOBILEstatistics.

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

21 Ticketing & Fare Management MOBILEvario: Overview and introduction

Training contents

• Overview MOBILEvario, dataflow and system users

• Creating and editing system users and authorizations Target audience (VARIO Administration) Administrators of the ticketing Training goal background system, cash • Administration of personnel and driver cards (MOBILEvario auditors and billing personnel Text.Driver Management)

• Checking printed and electronic tickets Scope 1 training course with 1 trainer • Handling cancellations and special tickets for 5 – 8 participants for 2 days • Handling cashless payments and electronic tickets Prerequisites • Sales control, accounting and sales statistics (MOBILEvario - Knowledge of the billing Revenue Management) processes in transport operation, • Overview of tariff and fare matrix maintenance, including driver accounting including ticket prices and layouts for sales channels - Knowledge about transport (MOBILEvario Tariff Management) network and special features of transport operations Device management (MOBILEflow) • - Knowledge of the tariff and • Support and operation from INIT ticketing system

Optional training contents in accordance with the scope of delivery Documentation in the project: Printed: • E-ticketing (MOBILEvario Tariff Management) - Training presentation (for each participant) • MOBILEvario Student Management/Abo Management - Relevant manuals (one copy) (MOBILEvario pupil and subscriber administration) - Explanatory note where appropriate • Administration of fare dodger (MOBILEvario Fare Evasion) - Certificate of attendance • Administration of forms (MOBILEvario Form Designer) On a flash drive: • Administration of sales data exports (MOBILEvario Sales Export) (for each participant): - Training presentation - Relevant manuals Training goal - Explanatory note where appropriate The participants learn how to supply the sales devices with the required data, to manage debtor accounts and to interpret the sales data provided.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

22 Ticketing & Fare Management MOBILEvario: Administration

Training contents

• Administrative activities in MOBILEvario

• Rollers and profiles for all users except driving personnel Target audience TextAdministrators of the ticketing • Management of the complete sales system Training goal background system • System Monitoring MOBILEsymon if necessary when Training volume Text. Ticket Vending Machine or operations is present OneScope day 1 training session with 1 trainer forPrerequisites 5 – 8 participants for 2 hours Training goal Text Prerequisites The participants acquire knowledge about the administration of the AttendanceDocumentation of the training MOBILEvario. This includes the monitoring of processes and servers, course MOBILEvario overview and data supply. In addition, any existing backup concepts and test and introduction options will be covered. In addition, the INIT support process is explained to the employees. Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

23 Ticketing & Fare Management MOBILEvario: Tariff data administration and MOBILEflow data provision

Training contents

• Tariff and fare matrix maintenance, including ticket prices and layouts for sales channels (MOBILEvario Tariff Management) Target audience • Device management (MOBILEflow) Employees who maintain tariff Training goal and fare matrix data in the Optional training contents in accordance with the scope of delivery ticketing background system Text. in the project: Scope • E-ticketing 1 training session with 1 trainer for 5 – 8 participants for 1 day

Training goal Prerequisites Completion of the training The participants learn how to construct and maintain tariff and fare course MOBILEvario overview matrices. Tickets, ticket layouts and prices are discussed. In addition, and introduction release to test devices is handled and change control is discussed. Documentation Printed: - Training presentation (for each participant) - Explanatory note where appropriate - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manuals - Explanatory note where appropriate

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

24 Ticketing & Fare Management MOBILEvario: Customer Service Workstation – Overview and introduction for multipliers

Training contents

• Overview of the MOBILEvario Customer Service Workstation

• Manage and maintain customer contracts Target audience Employees in the customer • Manage customer chip cards Training goal center, administrators of the • Load products and funds onto chip cards ticketing background system Text. • Paper ticket sale in the MOBILEvario Customer Service Scope Workstation 1 training session with 1 trainer • Working with the thermal printer for 5 – 8 participants for half a day Optional training contents in accordance with the scope of delivery in the project: Prerequisites Knowledge of the tariff and • Online portal for customers ticketing system • Online portal for company customers Documentation • Data maintenance for online portals for customers and company customers Printed: - Training presentation (for each participant) - Certificate of attendance Training goal On a flash drive: (for each participant): The participants learn about customer chip cards, contracts and the - Training presentation processes in e-ticketing. After the training, participants will be able - Current manual to act as multipliers,

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

25 Ticketing & Fare Management EVENDpc pre-sales device / EVENDgo mobile sales device: Overview of the introduction for multipliers

Training contents

• Overview of the pre-sales device EVENDpc and/or mobile sales device EVENDgo Target audience • Sales login Employees in pre-sales centers, retailers • Paper ticket sales on the pre-sales device

• Working with the thermal printer Scope 1 training session with 1 trainer Optional training contents in accordance with the scope of delivery for 5 – 8 participants for 2 hours in the project: Prerequisites • Load products and funds onto chip cards Knowledge of the tariff and ticketing system

Training goal Documentation Printed: The participants learn how to use the pre-sales device with its - Training presentation sales functions. After the training, participants will be able to act (for each participant) as multipliers. - Explanatory note where appropriate - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

26 Ticketing & Fare Management Mobile checking device EVENDgo: Overview and introduction for multipliers

Training contents

• Overview of the mobile checking device EVENDgo:

• Login to validation service Target audience Ticket checker • Controlling tickets

• Controlling chip cards Scope 1 training session with 1 trainer Optional training contents in accordance with the scope of delivery for 5 – 8 participants for 2 hours in the project: Prerequisites • Collection of fare evasion fines Knowledge of the tariff and • Working with the thermal printer ticketing system

Documentation Training goal Printed: - Training presentation The participants learn how to use the checking device and the (for each participant) corresponding sales functions. After the training, participants will - Explanatory note where be able to act as multipliers, appropriate - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

27 Ticketing & Fare Management MOBILEvario: Vario Statistics (VASA) – Overview and introduction

Training contents

• Overview of MOBILEvario Vario Statistics (VASA)

• Creation of simple and more complex reports Target audience Administrators of the ticketing • Store and reuse filters Training goal system, cash auditors and billing • Create recurring reports personnel Text. • Ad hoc reports for quick analyses Scope • Export of reports 1 training session with 1 trainer for 5 – 8 participants for half a day Training goal Prerequisites The participants learn about statistical analysis of sales information. Completion of the training course MOBILEvario: Overview and introduction

Documentation Printed: - Training presentation (for each participant) - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

28 Service & Maintenance IT administration

Training contents

• Hardware and network overview

• Mode of operation of WLAN and radius authentication Target audience IT personnel, optionally ITCS • Possibilities of monitoring hardware and network Training goal operator or project leader • Antivirus and patch management as well as update strategies Text Scope • Organization of workplaces (VoC console, connection to the 1 training session with 1 trainer Tetra system and customer center) for 5 – 8 participants for 1 day • Organization of the Citrix farm, releasing an application Prerequisites • Monitoring data security, administrative activities Knowledge of Windows Server • Time synchronization and network components • User maintenance, active directory Documentation • Administrative access (management console, Firewall, SAN) Printed: • Fault detection and elimination - Training presentation (for each participant) • Access to manufacturer support - Certificate of attendance • Licenses (licenses supplied, information about INIT licenses) On a flash drive: (for each participant): • Starting and shutting down the server - Training presentation • Support and operation from INIT - Relevant manuals

Training goal

The participants obtain an overview of the system’s server and network architecture. They are enabled to undertake operation and monitoring of data security. They are also taught how to use patch and antivirus management, if available in the project.

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

29 Service & Maintenance Workshop training: Vehicle equipment

Training contents

• Overview of vehicle equipment

• Design and mode of operation of individual components Target audience and units Maintenance personnel, employees in depot • Hardware maintenance and repair

• Test functions and parameters in EVENDpc/COPILOTpc Scope 1 training session with two • Analysis of fault patterns trainers for 5 – 8 participants for • Fault tracing and fault recovery at the module level 1 day • Device testing and prophylactic measures for trouble avoidance Prerequisites • Customer-specific examples Knowledge of maintenance of vehicle equipment • Guarantee and repair process

Documentation Printed: Training goal - Training presentation (for each participant) The participants learn about professional fault detection and - Relevant manuals (one copy) elimination for on-board computers and their peripherals. - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual - Circuit board drawings and circuit diagrams - Test functions and parameters - Vehicle electric diagrams - Exploded diagrams of devices - Error report form

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

30 Service & Maintenance Workshop training: Ticket vending machines

Training contents

• Overview of ticket vending machines (mobile & stationary)

• Design and mode of operation of individual components and Target audience units Maintenance personnel

• Hardware maintenance and repair Scope • Test functions and parameters of ticket vending machines 1 training session with two trainers for 5 – 8 participants for • Analysis of fault patterns 1 day • Fault tracing and fault recovery at the module level Prerequisites • Device testing and prophylactic measures for trouble avoidance Knowledge of maintenance • Customer-specific examples of route equipment • Guarantee and repair process Documentation Printed: - Training presentation Training goal (for each participant) - Relevant manuals (one copy) The participants learn about professional fault detection and elimina- - Certificate of attendance tion for ticket vending machines. On a flash drive: (for each participant): - Training presentation - Current manual - Circuit board drawings and circuit diagrams - Test functions and parameters - Vehicle electric diagrams - Exploded diagrams of devices - Error report form

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

31 Service & Maintenance Workshop training: Stop displays

Training contents

• Overview of the stop display

• Design and mode of operation of individual components and Target audience units Maintenance personnel

• Hardware maintenance and repair Scope • Test functions / parameters 1 training session with two trainers for 5 – 8 participants for • Analysis of fault patterns 1 day • Fault tracing and fault recovery at the module level Prerequisites • Device testing and prophylactic measures for trouble avoidance Knowledge of maintenance • Customer-specific examples of route equipment • Guarantee and repair process Documentation Printed: Training goal - Training presentation (for each participant) The participants learn about professional fault detection and - Relevant manuals (one copy) elimination for stop displays. - Certificate of attendance On a flash drive: (for each participant): - Training presentation - Current manual - Circuit board drawings and circuit diagrams - Test functions and parameters - Vehicle electric diagrams - Exploded diagrams of devices - Error report form

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

32 Prices and services

Upon request, we would be pleased to send you an individual train- Overview of services ing offer. Instructional materials are generally included in the price. • Training by specially trained personnel. Potential costs for travel and hotel accommodations are not • Instructional materials customized for the training courses included. • Drinks and one snack per day (for training in our premises)

Terms and conditions

Area of application tification are included in the prices. Drinks and one snack per day The following terms and conditions apply in addition to INIT’s are included for training courses in our premises. Unless explicitly delivery and payment conditions and only apply to the legal rela- otherwise specified in our offer, charges for travel, accommodation tionship between the ordering customer and INIT for the planned and expenses as well as for technical equipment will be invoiced in training agreement. Other contractual relationships remain addition to the price of the course. These will be added up and unchanged. invoiced when the course is completed. The training costs are due in full 14 days after completion of the training course and receipt of Place and time the bill. Training courses occur after written confirmation at the time agreed and at the place agreed with you at your transport company Date changes and cancellations or in INIT premises. Single or multiple-day training courses begin at We reserve the right to change the dates of training courses or can- 9:00 am and end at 4:30 pm if not otherwise arranged. cel them in case of a teacher’s unavailability, too few participants, the course’s prerequisites are not met or in case of force majeure. In Training assumptions and success such cases, the customer has the option of rebooking on another The training courses are held in German, English or French as previ- date or canceling the training course. If a course must be canceled ously agreed. The number of participants is limited as specified in for the reasons mentioned, no claims can be made in excess of the the training catalog. We advise against greater numbers of partici- course fees. Cancellations of courses by the customer must be done pants because they can negatively affect training success. The cus- in writing. The following cancellation periods apply: tomer must ensure that the participants satisfy the prerequisites • Courses can be canceled without charge up to 4 weeks before for the training course. For courses not taught in INIT’s premises, the course date. the customer must also ensure that spatial and technical require- • For cancellations up to two calendar weeks before the training ments for the training session are met. These include: date, we charge a flat sum of 200 euros. • Enough space for 1-2 teachers and the course participants, • For cancellations less than two calendar weeks before the course • adequate furnishings (tables, chairs, etc.) to arrange the partici- begins, we will bill 50% of the course fee. pants reasonably and accommodate the training devices and • In case of cancellation one workday before the beginning of the materials, course, or no cancellation at all, we will bill the full fee for the • a PC workplace with system access for the teacher, course. • a projector and screen • depending on the type of training: a place to test the transport The customer has the right to send replacement participants. company’s vehicle equipment, • ideally, a PC workplace with system access for every two partici- Data protection pants The information you provide when registering for the course are necessary for the performance of the contract (Art. 6 § 1 b) EUGDPR) If training goals are not achieved on account of prerequisites not [European General Data Protection Regulation]. Furthermore, we satisfied by the customer, it is the customer’s default and INIT will use these data on the basis of our legitimate interest IAW Art. 6 § 1 f) not refund training costs. EUGDPR to inform you to inform you from time to time by post or email about thematically appropriate training course offers. You Training offers may at any time withdraw your consent to process your informa- Training courses are offered for the prices specified in the offer, plus tion for informational purpose. Your data will not be transmitted to legally valid VAT. The prices apply, unless otherwise specified, exclu- domestic or foreign third parties. The contact information of our sively for the training. Instructional materials and participation cer- data protection officer, a list of your rights in accordance with

INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

33 EUGDPR as well as further information on data protection can be Copy and use of the documents and information is only permitted accessed in the general data protection references on our home as far as this is required for your own use, company internal further page www.initse.com. education or maintenance. No other usage is allowed.

Confidentiality / Rights of use / Copyright The place of jurisdiction is Karlsruhe. All information, documents and documentation released to you are to be handled confidentially and must not be passed on to third parties.

How to find us

10. Wegbeschreibung

By car • A5 motorway, exit KA- Durlach, ATTENTION: Direction Karlsruhe • 1. Turn right at the stoplight (Weinweg)

H • Turn left at the next stoplight (Gerwigstrasse) • At the next traffic light straight ahead • Turn right on the next street • © INIT GmbH (Käppelstrasse) INIT • Street entrance is on the right, Kaeppelestrasse 4–10 | 76131 Karlsruhe after the Bauhaus hardware store

By streetcar Änderungen vorbehalten • • From the central station take streetcar line S4 direction Eppingen/Heilbronn to the Anfahrt mit dem Auto Anfahrt mit der Straßenbahn streetcar stop Weinweg and then go five minutes by foot > Autobahn A5, Ausfahrt KA-Durlach, > Ab Hauptbahnhof mit der • Or take streetcar line 2 in the direction of Wolfartsweier to streetcar stop Weinweg and ACHTUNG: Richtung Karlsruhe Straßenbahn-Linie S4 Richtung Stand 01/2013 > 1. goAmpel five rechts minutes (Weinweg) by foot Eppingen/Heilbronn bis zur Haltestelle > nächste Ampel links (Gerwigstraße) Weinweg und 5 Minuten Fußweg > nächste Ampel geradeaus > nächste Straße rechts (Käppelestraße) > Oder mit der Straßenbahn-Linie 2 in > hinter dem BAHR-Baumarkt nächste Richtung Wolfartsweier bis zur Straße/Einfahrt rechts Haltestelle Weinweg und 5 Minuten Fußweg INIT | Kaeppelestrasse 4–10 • 76131 Karlsruhe • Germany • Tel. +49.721.6100.0 • Fax +49.721.6100.399 • [email protected]

34 INIT GmbH Kontakt

Käppelestraße 4-6 Dirk Hotfilter D-76131 Karlsruhe Tel. +49.721.6100.116 Tel. +49.721.6100.0 Fax +49.721.6100.375 Fax +49.721.6100.399 [email protected] [email protected] www.init-ka.de