Elmham Surgery Elmham Surgery Swanton Morley Nurse Swanton
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Elmham Surgery WHERE WE ARE: Holt Road, North Elmham, Dereham, Norfolk, NR20 5JS TTThThhheeee bbbubuuuiiiillllddddiiiinnnngggg aaatattt EEElElllmmmmhhhhaaaammmm wwwawaaassss bbbubuuuiiiilllltttt iiininnn ttththhheeee mmmimiiidddd1111999988880000ssss aaanannndddd hhhahaaassss bbbebeeeeennnn eeexexxxtttteeeennnnddddeeeedddd tttotooo provide additional facilities. The practicpracticeeee ooofofffffeeeerrrrssss ssspspppaaaacccciiiioooouuuussss cccocooonnnnssssuuuullllttttiiiinnnngggg rrrorooooommmmssss fffofooorrrr ttththhheeee GGGPGPPPssss,,,, nnnunuuurrrrsssseeeessss aaanannndddd fffofooorrrr ttththhheeee eeexexxxtttteeeennnnddddeeeedddd aaatatttttaaaacccchhhheeeedddd ppprprrrooooffffeeeessssssiiiioooonnnnaaaallllssss.... 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Acknowledgement - ©Multimap.com - 2005 TTTelephoneTelephone Numbers Elmham Surgery Appointments, Dispensary & Enquiries Tel: 01362 668215 Fax: 01362 668625 Revised January 2017 Swanton Morley Surgery Appointments, Dispensary & Enquiries Tel: 01362 638100 Fax: 01362 638473 Emergencies: 01362 668215 website: www.elmhamsurgery.com ` ELMHAM SURGERY USEFUL CONTACT NUMBERS Opening Times Monday-Friday 8.30am -6.30pm Except Wednesdays we close at 6.00pm Age UK Information, Advice & Support 0800 678 1174 Doctors Consulting Times AIDS Helpline 8.00am–10.00pm 0808 802 1221 Morning SurgerySurgery: 8.30am - 11.00am Afternoon SurgerySurgery 3.00pm – 5.30pm Benefit Enquiry Line Information on all benefits 0345 608 8545 Breast Care Imaging 01603 286727 (Wed 5.00pm) BUPA Private Health Care 0808 159 8495 Nurses Consulting Times Careline Community Service Personal alarm network 01553 760671 Morning Surgery : 8.30am – 12.00noon Afternoon Surgery : 2.00pm – 5.30pm Cancer Link 0808 8082020 (Wed 5.00pm ) Citizens Advice Bureau Free advice on all issues 0344 411 1444 Dispensary Counselling Directory Database of UK Counsellors www.counselling-directory.org.uk 0333 344 7990 8.30am – 6.30pm (Wednesday 8.30am – 6.00pm) Childline 0800 1111 SWANTON MORLEY SURGERY Crossroads Caring for Carers 0345 241 0954 Compassionate Friends Bereaved parents sibling grandparents 0845 123 2304 Opening Times Cromer & District Hospital 01263 513571 Monday-Friday 8.30am – 6.00pm CRUSE Bereavement Care 0808 808 1677 Doctors Consulting Times (doctors clinics may vary) Dementia UK 0800 888 6678 Dereham Hospital 01362 692391 Morning SurgerySurgery: 8.30am - 11.00am Afternoon surgerysurgery: 3.00pm – 5.30pm Heron Local information on support groups and www.heron.nhs.net (Wed 5.00pm) voluntary services Nurses Consulting Times Health Visitor 01362 654906 Morning SurgerySurgery: 8.30am – 12noon Afternoon SurgerySurgery: 2.00pm – 5.30pm Home from Hospital (British Support and practical help after hospital 01603 426 361 (Wed 5.00pm) Red Cross) Dispensary Kings Lynn Hospital (QEH) 01553 613613 MENCAP Learning Disability Charity 01362 695300 8.30am – 6.00pm Mental Health Advocacy Free independent confidential support 0300 456 2370 WHAT TO DO WHEN THE SURGERY IS CLOSED Service and information In the event of an emergency out of hours PHONE: 111 National Debtline 0808 808 4000 If you require urgent medical assistance out of surgery hours and cannot wait until the NHS Advice Confidential medical/health advice 111 surgery re-opens, please call the NHS 111 Service. Calls to the NHS 111 service are free Norfolk & Norwich Hospital 01603 286286 from both landlines and mobiles. For life threatening emergencies please dial 999. NORCAS Alcohol Advice 01603 660070 Norfolk Carers Helpline Support for Carers 0808 8089876 Salaried GP THE PARTNERS (Crossroads) Dr Samita Mukhopadhyay Norfolk Deaf Association 01603 404440 Dr Simon Hibberd MBBS (1987) Calcutta BM (Southampton) (1981) MRCP MRCGP DRCOG NSPCC 0808 800 5000 Dr Simon Carroll Outlook Depression support 01208 871 905 MBBS (Newcastle) (1991) BA FRCGP DRCOG DCHDCHDCH PALS Patients advice and liaison service 01603 289036 Dr Abigail Brun The Pension Advisory Service Advice on Pensions & Allowance 0300 123 1047 MBBS (London) (2005) Quit line How to stop smoking 0800 0854 113 Rape Crisis www.rapecrisis.www.rapecrisis.org.ukorg.uk 0800 802 9999 Dr Alice GriffithsGriffiths----JonesJones MBBChir (Cambridge (2003) MRCGP Refuge – Women’s Aid www.refuge.org.uk 0808 2000 247 Relate Relationship support 01603 625333 The doctors work in partnership and consult patients at both surgeries Samaritans 116 123 PRACTICE CHARTER THE MANAGEMENT TEAM PHARMACIST Judith Wood MSc MCSP CathaCathall Daly Our Responsibility to You: We will treat everyone with dignity and respect, promote equal NURSE PRACTITIONERS opportunities and eliminate all forms of discriminations regardless of Joanna Mullineaux BA BSc (Hons) RGN Katie Osley BSc (Hons) RGN race, nationality, disability, religion, gender or social status. Andrew Johnson BSc (Hons) RGN Jon Gardner BA (Hons) RGN We will endeavour to maintain the highest standards of medical practice Louise LanghamLangham----HillHill BSc (Hons) RGN Rachel Clegg Trainee NP RGN Philippa Roache RGN at all times creating a fully inclusive and accessible service. We will keep the consultation and your computer and written records Joanna, Katie, Andrew and Jon are our Lead Nurse Practitioners and are responsible for confidential. the development and management of Swanton Morley Surgery, working in close Seeing a doctor or nurse --- the standards we aim for: partnership with Elmham Surgery. A Nurse Practitioner is an experienced nurse who has Urgent problems – A health professional on the same day. undertaken a specific course of study to enable them to see patients with undiagnosed problems. They are able to issue medication where needed. All new first time issues/problems to see a nurse practitioner. The doctor or nurse – routine appointments available. Your Responsibility to Us: PRACTICE NURSES We ask that you treat doctors and staff with courtesy and respect at all Alison Plumb RGNRGNRGN Clare Starling BSc RGN Karen Burton RGN times. Jayne Heaver RGN Rebecca Bennett RGN Please tell us of any change of name, address or telephone number so that our records can be kept accurate. The Practice Nurses are highly trained with particular interests and skills and manage a Please give as much information as possible to the receptionist who is number of health promotion clinics and work at both surgeries. For some problems, it making your appointment to enable her to offer the most appropriate may be more appropriate to see one of our practice nurses rather than a doctor. Their appointment. responsibilities include: Please attend for review when asked before your next prescription is due. Immunisations Diabetic Control If you cannot keep an appointment please let us know as soon as School Readiness Health Checks Heart Disease Management possible, this may enable someone else to be seen. Health checks for men and women COPD Management If you are more than 5 minutes late for an appointment you may be Family planning advice Cervical Smears asked to rebook; in exceptional circumstances you may be seen at the Ear Syringing Minor Injuries end of surgery. Advice on Healthy Living Blood Pressure Checks The Practice has a NO SMOKING policy within the building. Removal of stitches Dressings / Wound Management Asthma Management Atrial Fibrillation Reviews We ask you to PLEASE SWITCH OFF YOUR MOBILE PHONE in the waiting and consulting rooms. HEALTHCARE ASSISTANTS Julie Robinson Natalie Coomber Sara Fletcher-Huggins Rebecca Richardson We operate a ‘Zero Tolerance’ Policy. This means the Practice will not Healthcare Assistants are trained to undertake a range of duties under the supervision tolerate any violence or aggression towards our staffstaff and will invoke our of the nurses. They work at both surgeries. right to remove abusive patients from our premises. PHLEBOTOMIST THE MAIN REASONS FOR WHICH YOUR INFORMATION MAY BE Bev Cardew NEEDED ARE: DISTRICT NURSES Based at Dereham Hospital and can be contacted via the surgery on 01362 668215 giving you health care and treatment looking after the health of the general public OTHER HEALTH PROFESSIONALS INCLUDE: managing and planning the NHS. For example: Midwife/Health Visitor Dereham Team making sure that our services can meet patient needs in the future Social Worker Titus McCready paying your doctor, nurse, dentist, other staff members and the hospital Mental Health Practitioner Amanda Frost which treats you for the care they provide Podiatrist (private – fee payable) Michael Cummings auditing