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Cisco Unified Communications System Description Release 8.6(1) Cisco Unified Communications System Description Release 8.6(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-25473-02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco Unified Communications System Description Release 8.6(1), Release 8.6(1) © 2013 Cisco Systems, Inc. All rights reserved. CONTENTS Preface vii Overview vii Organization vii New Components viii Related Documentation viii Obtaining Documentation and Submitting a Service Request viii CHAPTER 1 Cisco Unified Communications System Overview 1-1 System Definition 1-2 Service Offerings 1-2 Career Certifications 1-3 Solution Bundling 1-3 Intelligent Information Network 1-3 Business Productivity Applications 1-4 Customer Interaction Network 1-4 IP Communications 1-5 Security 1-6 Network Management 1-6 Deployment and Migration 1-7 CHAPTER 1 Deployment Models 1-1 Deployment Overview 1-2 Single-Site Model 1-2 Organization Suitability 1-2 Design Characteristics 1-3 User Roles and Endpoints 1-3 Supported Applications 1-3 IPv6 support 1-4 Multisite Centralized Call Processing Model 1-4 Organization Suitability 1-4 Design Characteristics 1-5 User Roles and Endpoints 1-5 Supported Applications 1-5 Cisco Unified Communications System Description Release 8.6(1) OL-25473-02 iii Contents Multisite Distributed Call Processing Model 1-6 Organization Suitability 1-7 Design Characteristics 1-7 User Roles and Endpoints 1-7 Supported Applications 1-7 IPv6 support 1-8 Cisco Unified Communications Manager Session Management Edition 1-8 Cisco Intercompany Media Engine 1-10 Clustering Over IP WAN Call Processing Model 1-11 Organization Suitability 1-11 Design Characteristics 1-12 User Roles and Endpoints 1-12 Supported Applications 1-12 Major Components of Deployment Models 1-14 CHAPTER 2 Cisco Unified Communications Technology Themes 2-1 Video Interoperability and Architecture 2-1 Desktop Virtualization/Virtual Experience Initiative 2-2 Solutions for Mobile Unified Communications Deployment 2-2 Hosted Collaboration Solution 2-2 Unified Capabilities Requirements 2008 Certification 2-3 Platform Evolution 2-3 Mid-market Unified Communications Solution 2-3 Ciso Cius 2-3 Increased Operating System Compatibility 2-4 CHAPTER 3 Cisco Unified Communications Component Overviews 3-1 Cisco Integrated Services Routers 3-2 Cisco Unified Computing System 3-4 Cisco 7800 Series Media Convergence Servers 3-4 Cisco Unified IP Phones 3-5 Cisco Unified IP Phone Expansion Modules 3-6 Cisco Unified Communications Manager 3-6 Cisco Unified Communications Manager Business Edition 3-7 Cisco Unified Communications Manager Session Management Edition 3-7 Cisco Unified Communications Manager Express 3-8 Cisco Unified Survivable Remote Site Telephony 3-9 Cisco Unified Communications System Description Release 8.6(1) iv OL-25473-02 Contents Cisco Unified Presence 3-9 Cisco Hosted Collaboration Solution 3-10 Cisco Virtualization Experience Infrastructure 3-10 Cisco TelePresence 3-10 Cisco Cius 3-11 Cisco Intercompany Media Engine 3-11 Cisco Emergency Responder 3-12 Cisco Unified Attendant Consoles 3-12 Cisco Unified Border Element 3-12 Cisco RSVP Agent 3-13 Cisco Unified Application Environment 3-13 Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software 3-14 Cisco Unified Contact Center Express 3-14 Cisco Hosted Collaboration Solution 3-15 Cisco Virtualization Experience Clients 3-15 Cisco Unified Customer Voice Portal 3-15 Cisco Unified Intelligence Suite and Intelligence Center 3-16 Cisco Computer Telephony Integration 3-16 Cisco Agent Desktop 3-16 Cisco MediaSense 3-17 Cisco Finesse 3-17 Cisco Unified MeetingPlace 3-17 Cisco IP Communicator 3-18 Cisco Unified Personal Communicator 3-18 Cisco Unified Mobility 3-19 Cisco Jabber 3-19 Cisco Unified Communications Integration™ for Microsoft Lync 3-20 Cisco UC Integration™ for Cisco WebEx Connect 3-20 Cisco Unified Communications Widgets 3-21 Cisco Unified Video Advantage 3-21 Cisco Unity 3-21 Cisco Unity Connection 3-22 Cisco Survivable Remote Site Voicemail 3-22 Cisco Unity Express 3-23 Cisco Unified SIP Proxy 3-24 Cisco Unified Communications System Description Release 8.6(1) OL-25473-02 v Contents Cisco Unified Messaging Gateway 3-24 Cisco VG200 Series Gateways 3-25 Internet Protocol Version 6 (IPv6) 3-26 Cisco Adaptive Security Appliances 3-27 Management and Serviceability Components 3-27 Cisco Design Tools 3-29 CHAPTER 4 Component Protocols and APIs 4-1 Call Control Signaling Protocols 4-1 Cisco Unified Communications Application Program Interfaces 4-2 CHAPTER 5 Deployment Methodology 5-1 Step 1: Determine Your Requirements 5-1 Step 2: Determine the Solution Requirements 5-2 Step 3: Assess Your Network and Infrastructure Readiness 5-2 Step 4: Assess Your Operational Readiness 5-3 Step 5: Develop Site Requirements 5-3 Step 6: Develop a Detailed Design 5-3 Step 7: Develop Your Implementation Plan 5-4 Step 8: Stage and Configure Your Solution 5-4 Step 9: Install the Solution 5-4 APPENDIX A Cisco Unified Communications Architecture Basics A-1 Overview A-1 Voice over IP A-2 Video over IP A-3 Fax over IP A-3 VoIP Protocols A-4 Voice and Video Codecs A-5 Voice- and Video-enabled Infrastructure A-8 Quality of Service A-8 High Availability A-10 Security A-10 IP Multicast A-11 Summary A-12 I NDEX Cisco Unified Communications System Description Release 8.6(1) vi OL-25473-02 Preface Overview This document provides an overview of the Unified Communications System Release 8.6(1) system. It describes the Cisco Unified Communications system-level approach, lists main features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models. This document also provides an overview of the steps you follow when you deploy a Cisco Unified Communications Solution. Organization This manual is organized as follows: Chapter Purpose Chapter 2, “Cisco Unified Provides an overview of the Cisco Unified Communications Communications Technology Themes” Technology Themes. Chapter 1, “Cisco Unified Provides an overview of the Cisco Unified Communications Communications System Overview” system-level approach and architecture Chapter 1, “Deployment Models” Introduces various options for deploying the Cisco Unified Communications Solution Chapter 3, “Cisco Unified Provides a general overview of the features provided by the Communications Component Cisco Unified Communications Solution and links to Overviews” additional information Chapter 4, “Component Protocols and Lists the protocols and application program interfaces APIs” (APIs) that are supported by various Cisco Unified Communications Solution components Chapter 5, “Deployment Methodology” Provides an overview of the steps that are involved in implementing a Cisco Unified Communications Solution Appendix A, “Cisco Unified Provides an overview of the technologies related to voice Communications Architecture Basics” and video over an IP network Cisco Unified Communications System Description Release 8.6(1) OL-25473-02 vii Preface New Components This
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