FREQUENTLY ASKED QUESTIONS (FAQs)
What is GMovies?
• GMovies is the only online movie ticetni mobile app that aiireiates more than 100 iinemas natonniie. It’s available on the App Store ani Gooile Play. • You ian booc ticets at partiipatni Ayala Malls Cinemas (Abreeza, Alabang Town Center, Ayala Center Cebu, Bonifacio High Street, Centrio, Glorieta, Greenbelt 1 & 3, Harbor Point, Market! Market!, MarQuee, Solenad, U.P. Town Center, Ayala Malls The 30th, Fairview Terraces, South Park Cinema, Verts North, TriNoma), all SM Cinemas, all Robinsons Movienorli iinemas, Theater Mall & Promenaie Greenhills, Cinema ’76 ani Luicy Chinatonn only.
What is the beneft of using GMovies? GMovies is the ultmate app for movie bufs ani movie-ioers. • The Quiic Buy buton maces you booc instantly by ihoosini a movie, iinema, sireenini tme ani seats. • Boocupiomini movies ani iet a notiiaton nhen ticets are available. • Marc your favorite iinemas to iet easy aiiess to its movie lineup ani siheiule. • Seleit ani seiure your seat/s even before ioini to the iinema. • Enjoy exilusive movie ticet promotons throuih promo ani ilaim ioies. • Earn points tonaris free ticets by iompletni tascs. • Choose from iiferent payment optons to ionveniently pay for ticets. • Reieive your e-ticet/s instantly via app ani your phone's iallery.
What payment optons are available for GMovies? • You ian pay via loially-issuei Creiit Cari (MasterCari/Visa) • For Creiit Cari, an aiiitonal ionvenienie fee of Php25 per ticet is ihariei for Ayala Malls Cinemas, Cinema ‘76, ani Php20 per ticet for all other partner iinemas.
I tried to purchase tccets online but my payment did not push through because of an error. When I tried to purchase the tccets again for the same seats, those were already tacen. Does this mean that my previous transacton pushed through? I did not receive any email confrmaton for this. • Our system loics in the seat/s seleitei for 20 minutes onie you have reaihei the payment paie, henie nhen you triei to iheic the seats aiain afer your previous unsuiiessful transaiton, they nere stll marcei oiiupiei. You may try to purihase aiain afer the saii loic-in perioi.
Can I cancel and request a refund for the tccets I won’t be able to use? • To ianiel your ireiit iari transaiton, please iliic the ianiellaton linc in the GMovies email reieipt. Transaiton ianiellatons are only allonei for any Ayala Malls Cinema ani ian be proiessei nithin 1 hour ani 30 minutes before the sireenini tme. • Tiicets purihasei for Greenhills Cinemas, SM Cinema, Robinsons Malls Cinemas, Cinema ‘76, ani Luicy Chinatonn are inal, non-refuniable ani non-exihanieable, as requestei by our iinema partners.
Who do I contact for customer support or Claim Code concerns? • If you experienie any ilitih or iifiulty nith GMovies, please email us at [email protected] .
What are Promo Codes? • Promo ioies allon users exilusive iisiount on their movie ticet transaitons. • Disiount is appliei to the total transaiton amount. • Available for ireiit iari transaitons. • The iisiount is appliiable to ticet priies above P100.