Lost in Transaction Payment strategies for changing consumer behaviours Volume I & II Contact us
[email protected] www.paysafe.com @PaysafeGroup paysafegroup Contents Volume I Contradictory perspectives 4 The evolution of payments 5 Executive summary 6 Cash culture clash 12 Why people don’t buy 20 Volume II Introduction 24 Key findings 25 The consumer view 26 Merchant payment methods 28 How prepared are todays merchants? 32 Conclusion 36 www.paysafe.com @PaysafeGroup paysafegroup Lost in Transaction 3 Volume I: Contradictory perspectives The evolution of payments The most common view about money and payments A fast-paced and versatile payments environment is taking today suggest impending doom for cash payments. shape, where cash is evolving to merge with digital formats so that people can spend it easily, both online and in-store. Hard currency is being phased out as Main On average, 75% of 18-34 Developments in this new environment Online shopping is yesterday’s news: for Street shopping is over. Bricks and mortar are so fast that some businesses face the nearly twenty years, commerce has adapted stores are becoming increasingly irrelevant in year-olds in Canada and risk of becoming irrelevant and potentially to the fact that the customer journey is no a consumer market focused on e-commerce. the United States said they obsolete, unless they stay on top of this longer linear and the final transaction isn’t Since 2002, US department stores have lost evolution. Reworking business capabilities, necessarily a cash exchange. So, where is 448,000 jobs (representing a 25% decline), preferred to shop online redesigning operating models and managing the next market disruption coming from? while the number of store closures this year rather than going into change to accommodate the new payments is on pace to surpass the worst environment is the entry ticket to maintaining According to our study, the key depths of the Great Recession.i physical stores.