IRISH   INSURANCE 
 FEDERATION
  10ÓÑ ANNUAL

REPORT AboutAbout the IIFthe IIF

The IrishThe Insurance Irish Insurance Federation Federation (IIF) was(IIF) wasfounded founded in 1986, in 1986, and and is theis the representative representative body body forfor insuranceinsurance companiescompanies in Ireland. in Ireland. The IIF The has IIF 63 has member 64 member companies, companies, which which employ employ over over 15,000 14,000 people. people. This This includesincludes insurers insurers serving serving both boththe domestic the domestic market market and and writing writing business business in inoverseas overseas markets markets fromfrom a base in Ireland.base Collectively, in Ireland. IIF Collectively, members writeIIF members over 95% write of over all life95% and of allnon–life life and insurance non-life insurancebusiness businessin Ireland. in Ireland.

As the Asvoice the voiceof insurance of insurance companies companies in Ireland, in Ireland, IIF’s IIF’skey keyfunctions functions include: include:

• • Representing Representing its members’ interestsinterests to to Government, Government, state state agencies, agencies, regulatory regulatory bodies; bodies, public public representatives,representatives; otherother nationalnational interest interest groups, groups, the the media media and and the thegeneral general public; public;

• • Representing Representing the position ofof membersmembers at at a aEuropean European level, level, particularly particularly via Comitévia Comité Européen Européen des des Assurances,Assurances, the European associationassociation for for national national insurance insurance company company representative representative bodies; bodies;

• • Keeping Keeping membersmembers abreast ofof relevant relevant policy policy and and regulatory regulatory developments developments and andproviding providing a forum a forum forfor member member debatedebate on suchsuch issues;issues;

• • Providing Providing informationinformation toto Government,Government, the the wider wider policy-making policy–making community community and andthe public the public about about insurance.insurance.

Irish Insurance Federation 1 Irish Insurance Federation 2 Contents

Section A 4 Offi cers and Management 5 Board and Committees 7 President’s Statement 9 Chief Executive’s Report 13 Life and Pensions Issues 15 Non–Life Insurance Issues 17 EU and International Review

Section B 21 Directory of Members

Irish Insurance Federation 3 Offi cers and Management

Brian Forrester Stuart Purdy Michael Kemp President & Life Vice President Chief Executive Committee Chairman

Michael Horan Jennifer Hoban Paul MacDonnell Non–Life Insurance Life Assurance Manager Head of EU, Regulatory Manager Affairs & Planning

Niall Doyle Ajay Pathak Jane O Driscoll Corporate Affairs Head of Shared Services PR and Communications Manager Manager

Irish Insurance Federation 4 Board and Committees

Board 2009/10

Brian Forrester (President) Bank of Ireland/New Ireland Brendan Murphy Allianz Gerard Davis Anglo Irish Jim Dowdall Aviva Andrew Langford FBD Rachel Panagiodis Hansard Gerry Hassett Irish Life Philip Smith RSA Patrick Manley Zurich Paul Haran External Board Member

(as at 31/12/2009)

Irish Insurance Federation 5 InIn additionaddition toto the the Board Board a and wide the range Life andof other Non-Life committeesManagement and Committees, working groups a wide meet range throughout of other thecommittees year, dealing and workingwith specialist groups areas. meet throughout the year, dealing with specialist areas.

Board Sub–Committees Board Sub-Committees Codes and Standards, Risk Improvement and Cost Reduction DistributionCodes and and Standards, Intermediary Risk ImprovementRelations and Cost Reduction EUDistribution & International and Intermediary Affairs Relations Political,EU & International Media and Affairs Communications Regulatory, Legislative and Fiscal Political, Media and Communications Regulatory, Legislative and Fiscal

Life Committees and Working Groups

InternationalLife Committees Life Assurance and CommitteeWorking Groups PensionsInternational Committee Life Assurance Committee Tax, Actuarial and Finance Committee Pensions Committee Underwriting and Claims Committee Tax, Actuarial and Finance Committee Underwriting and Claims Committee

Non–Life Committees and Working Groups

ClaimsNon-Life and LegalCommittees Committee and Working Groups CommercialClaims and InsurancesLegal Committee Committee Education and Training Advisory Committee Commercial Insurances Committee Personal Insurances Committee Anti–FraudEducation andWorking Training Group Advisory Committee Personal Insurances Committee Anti-Fraud Working Group

Irish Insurance Federation Irish Insurance Federation 6 7 President’s Statement 1

The last year has been another waiting for Government to follow up its mid–year very diffi cult one for our announcement of outline proposals for reform of members. In the domestic market, the supervisory architecture with fi rm legislative new life and pensions business proposals, and waiting for the start of regulatory fell by 28% for the second reviews scheduled by the Financial Regulator for successive year, with annual 2009 that never got off the ground. premium equivalent (APE) new business at only €1082 million in 2009 (down from €1506 The good news is that, with the appointment million in 2008). Likewise, non–life gross written of Matthew Elderfi eld as the new Head of premium fell by over 7%, after a similar fall the Financial Supervision under the proposed new previous year. Whilst there are signs of some Central Bank Commission and the publication recovery in life business in the fi rst quarter of in late March 2010 of the Central Bank 2010, with an overall increase of 10% in APE Reform Bill, there is now a clear path forward. in the fi rst quarter of 2010, as compared with It is apparent that – albeit at greater cost to 2009/Q1, new regular premium business has regulated fi rms – a more appropriate level of continued to fall, and there is a long way to go resources will be provided to the Regulator to to recover the lost ground of the past 2 years. discharge his functions. It is vital to ensure that the regulatory system is properly resourced to The inextricable link between premium rates meet its objectives, both for the protection of our and claims costs in the non–life classes was customers and for the rehabilitation of Ireland’s demonstrated yet again by the unprecedented international reputation as a centre for insurance property losses our members had to absorb at and other fi nancial services. In addition to the the end of 2009 and the beginning of the current new Bill, it is intended that a second Bill later year. Against a backdrop of signifi cant claims– in 2010 will redefi ne the Regulator’s mission fuelled increases in household insurance costs and extend its powers, and that the by–now through 2009, the insured costs of the recent very diffuse corpus of regulatory law will be fl ood and freeze – happening within a single consolidated by a third piece of legislation 10–week period – were estimated at almost sometime in 2011. These developments are €550m., making them the two most costly all very welcome, but one note of caution is weather events ever to hit the Irish market. appropriate. Whilst there are some “horizontal” Notwithstanding the scale of the losses, issues affecting all parts of the fi nancial services IIF members have been able to meet their sector that can be dealt with by common rules, obligations to policyholders and provided a level one size does NOT fi t all. What may be of professional service under extreme pressure appropriate regulation for banks in the wake which bears comparison with any service of the lessons learned from the fi nancial crisis is industry, and which was generally acknowledged not necessarily appropriate for insurers, whose in the media as exemplary. The ability to deal understanding and management of risk, business with such events is a hallmark of our industry and model and cash fl ows – to mention just three refl ects the strength of the supervisory capital important areas – are utterly different to banks. regime – soon to be further enhanced under We will be monitoring the supervisory reform Solvency II – and the insurers’ competence in measures very closely to ensure that unduly identifying and managing risk. restrictive or inappropriate provisions are not applied to insurers. On the regulatory front, 2009 proved to be a year of waiting – waiting for the appointment of the new head of the Financial Regulator,

Irish Insurance Federation 7 The Solvency II Framework Directive was on private pension contributions. These and adopted in the fi rst half of 2009 and there has other reforms are to be introduced over the next been a noticeable increase in activity at EU and 4 years. There are both progressive and less local levels in preparing for its implementation. positive aspects to the proposals which IIF are The Level 2 implementing measures are currently analysing in depth and which we will be expected to be in the form of Regulations discussing in detail with the relevant Government rather than Directives, leaving no scope for Departments and agencies over the coming national interpretation/variation. We have months. been somewhat reassured that earlier fears that expertise and overall staffi ng within the Regulator Elsewhere in this report readers will fi nd would be inadequate to deal with the volume additional detail on all the Federation’s activities of work associated with the implementation and over the past year. I wish to thank the members ongoing operation of the Solvency II regime (in of the IIF Board, the General Committees, particular in relation to the vetting of regulated Standing Committees and Working Groups and companies proposals for internal solvency all the members who have put so much effort models) are being addressed. The focus is now into realising our agenda. On their behalf and shifting to the content of the Level 2 and Level for my own part, I would also like to express our 3 implementing measures and insurers’ own appreciation to the staff of the secretariat for their preparation for the new regime, which is to take continuing efforts on behalf of the membership effect from the beginning of 2013. and the wider industry.

We were successful in persuading the Minister for Finance that the levy on life assurers’ premium income introduced in the 2009 Finance Act should not apply to pensions business, the necessary amendment having been introduced in the 2010 Act. Whilst this was a positive outcome for our members and their customers, the Brian Forrester bias against life assurers’ savings and investment President products remains, as their non–insurance competitors’ products are not subject to the levy. We continue to press the Department of Finance for the rationale behind this glaring anomaly and we will continue to press for equalisation of competitive conditions in the savings and investment market.

After a long wait the Government’s proposals for pension reform were published in March 2010. As well as a gradual increase in the qualifying age for the State pension and a reiteration of the Government’s commitment to try to maintain the State pension at 33% of average earnings in the long–term, a new auto–enrolment, or soft mandatory supplementary pension is proposed for those with no adequate alternative private occupational pension. Collection of the (relatively modest) minimum contributions from employers and employees would be via the existing PRSI system, with investment of the new funds managed by the private sector under contract with the State. A new single–rate tax credit at 33% is to replace the current system of tax relief

Irish Insurance Federation 8 Chief Executive’s Report 2

As the economic crisis intensifi ed With the appointment of the new Head of and the downturn in the public Financial Regulation late in 2009, and evidence fi nances became more apparent of a commitment from Government to increase the during 2009, there was further resources of the Regulator it is likely that 2010 contraction in our markets. The will be a much busier year on the regulatory front. focus of the Financial Regulator A 3–year Strategic Plan outlining the Regulator’s and the Department of Finance shifted from the priorities is due to be published shortly. A number immediate short–term remedial action required of senior positions remain to be fi lled in the to address the banking crisis to consideration restructured Financial Regulator. of the longer–term implications for regulation of the fi nancial services sector in general. This The Department of Finance’s project to was refl ected at European level in the proposals consolidate, simplify and modernise fi nancial for changes in the supervisory architecture for services supervisory legislation was shelved as fi nancial services, including the establishment of a a result of the fi nancial crisis and the need to new European Systemic Risk Board (ESRB). address structure and resource defects within the regulatory system – the Advisory Forum Regulatory Reform on Financial Legislation (AFFL) held no further meetings in 2009. However, it is expected that During 2009 we completed and submitted to a project to consolidate the revised supervisory the Minister for Finance an orientation paper legislation (following the two reform Bills in 2010) on regulatory reform, which stressed the unique will be progressed in 2011. features of insurance and the consequent absence of any appreciable systemic risk arising from our As indicated above there were very few new sector. This is a theme we continue to pursue in regulatory initiatives in 2009. The review of the political and public relations activities, and at both Consumer Code was initially postponed to the national and European level in conjunction with end of the year and then further, to mid–2010. CEA. We have responded to an informal request from the Regulator for initial feedback on defects in the The outline of a new domestic regulatory structure existing Code and other suggested changes, but was subsequently announced by Government in the formal consultation process is not likely to be mid–2009, and the Central Bank Reform Bill to launched until close to mid–year. Similarly, the implement a new unifi ed Central Bank/Financial review of the minimum competency requirements Supervision structure was subsequently published has been postponed and will take place in the at the end of March 2010. More far–reaching second half of 2010. The recommendations changes to enhance the powers of the Regulator emerging from the 2008 review of the will be addressed in a second piece of legislation intermediary market are expected to be addressed towards the end of 2010. In the meantime, the largely in the review of the Consumer Code, with delay in appointing a new Head of Financial any necessary backup in the new legislation to Regulation and residual uncertainty as to the future extend the Regulator’s powers. structure and powers of the Regulator contributed to something of a vacuum during 2009, in which the proposed reviews of the Consumer Code of Practice and the Minimum Competency Requirements, amongst other projects, were postponed.

Irish Insurance Federation 9 Solvency II

IIF continues to represent the market on the requirements, though perhaps not as great as had Solvency II Sub–Committee of the Department of been feared. The next quantitative impact survey An Taoiseach’s IFSC Insurance Committee. This is (QIS–5), which is due later in 2010, will set out a very useful forum bringing together domestic and the fi nal quantitative parameters for Solvency II. All international companies, the Financial Regulator regulated companies are expected to participate & the Department of Finance, and professional in QIS–5, which will essentially be a dry run for advisers. It provides an opportunity to get up– the formal introduction of the Solvency II model. to–date briefi ngs on the issues being addressed within CEIOPS, and more recently the European Financial Education Commission’s Working Group which is charged with drafting the implementing Level 2 measures The National Steering Group on Financial for Solvency II. In addition, the IIF’s own Working Education, on which IIF was represented, Group meets regularly to review developments and published its report, Improving Financial Capability identify and reach consensus on issues affecting in Ireland – A Multi–Stakeholder Approach in July members, for communication to/discussion with 2009. The report recommended setting up a the appropriate Irish and EU institutions. fi nancial capability fund with seed funding from the re–capitalisation scheme; creating a national One consequence of the increased resources and standard for personal fi nance education; and up–skilling of the insurance supervisory capability enhancing the general public’s fi nancial capability of the Regulator is greater urgency and focus through the core/compulsory national secondary in preparing for implementation of Solvency II. school curriculum. Following adoption of the Framework Directive in the fi rst half of 2009, there has been considerable The bodies represented on the Steering Group CEIOPS and EU Commission work on the Level (including the Financial Regulator, the Department 2 legislation. The implementing measures will be of Education and industry bodies such as IIF and in the form of Regulations rather than Directives, the Irish Banking Federation) have undertaken leaving no scope for national interpretation/ to share research, knowledge and best practice variation as EU Regulations are directly applicable on personal fi nance education, and to provide and are not subject to national implementing volunteers and other resources to promote fi nancial measures. We have been somewhat reassured education in the community and the workplace. that earlier fears that expertise and overall staffi ng We are currently convening a panel of volunteers within the Regulator would be inadequate to from member companies to fulfi l the insurance deal with the volume of work associated with industry’s commitment. the implementation and ongoing operation of the Solvency II regime (in particular in relation Industry Consultative Panel to the vetting of proposals for internal solvency models) are being addressed. The focus is now IIF continues to be represented on the Financial shifting to the content of the Level 2 and Level Regulator’s Industry Consultative Panel. It is 3 implementing measures and insurers’ own understood that the Panel in its current format may preparation for the new regime. be abolished as a consequence of the re–design of the regulatory system, but it is important in our There are concerns that the cumulative effect view for it to be succeeded by an appropriate of CEIOPS’ advice to the Commission on the institutional framework to continue its work, and implementation of Solvency II may lead to a particularly to ensure proper oversight of the signifi cant overall increase in the aggregate accountability and effi ciency of the Regulator, level of regulatory capital required. This would especially given the increase in the scale of the undermine a fundamental principle of the Solvency Regulator’s operations and the in the proportion of II Framework Directive, viz. that introducing a its costs borne by regulated fi rms. risk–based solvency model should lead to a reallocation of regulatory capital in accordance with measurement of risk on a true economic basis, but should not result in an overall increase in the level of regulatory capital. It seems likely that there will be some increase in capital

Irish Insurance Federation 10 Inter–Association Network Insurance Information Service

The Inter–Association Network of fi nancial We recorded a further increase in the numbers of services representative associations continued complaints and queries notifi ed to the Insurance to meet regularly during 2009, under the Information Service in 2009, with queries up chairmanship of IIF. IAN will continue to be 30% to over 12,500 and complaints up 37% (to a useful vehicle for discussion of “horizontal” 1001). In total 13,548 people contacted the IIS regulatory and legislative issues affecting the during 2009. fi nancial services sector, and in particular the new Motor insurance again provided the main area legislation to revise the structure and powers of for complaints and queries, with Declined Motor the Financial Regulator, as well as monitoring the Cases more than doubling to 115 (though still performance and effi ciency of the Regulator in the well below the high of 478 cases in 2001). Life revised regulatory environment. complaints accounted for only 12% of the total. In addition to private callers, the IIS continued IFSC Insurance Committee to receive a signifi cant volume of enquiries referred by the Offi ce of the Director of Consumer IIF continues to represent the market on the Affairs (ODCA), Government Departments, IFSC Insurance Committee, part of the Clearing citizens’ advice bureaux, the Financial Services House framework under the auspices of the Ombudsman’s offi ce, the Consumers’ Association Department of An Taoiseach. We participated in of Ireland, the Garda Siochana, Solicitors, the an industry workshop in February 2009 aimed Financial Regulator and the Pensions Board. at re–energising the marketing of Ireland as a base for international fi nancial services and The Insurance Confi dential hotline received improving the image and credibility of the system information on 686 new cases in 2009 (cf. 308 against the background of the damage done in 2008), as well as updated information on to Ireland’s reputation by the economic crisis. previously reported cases. Changes are expected in 2010 on foot of the recommendations emerging from this process.

Media & Publications

The IIF’s Annual Report and Factfi le were again published in 2009 in electronic format, and we continued to deal with a wide range of media queries, as well as working on a number of proposals to enhance the industry’s image on a Michael Kemp proactive basis. These include in particular the Chief Executive greater use of new media as well as engaging with the public on topical insurance issues. A number of other initiatives are under development.

We continued our anti–fraud advertising effort in 2009, supported by the Insurance Confi dential Hotline for reporting suspected fraud, as our members were very aware of the likelihood of an increase in fraudulent and exaggerated claims as the recession took hold.

Irish Insurance Federation 11 Irish Insurance Federation 12 Life & Pensions Issues 3

Life Assurance Levy until March 2010. In his April 2009 Budget Speech, the Minister for Finance announced the introduction of a 1% levy During 2009, IIF (and other industry groups) on life assurance premiums with effect from 1st continued to highlight key issues and in particular June 2009. IIF immediately highlighted the inequity the advisability of maintaining tax relief on pension of applying the levy to insurance products whilst contributions at the marginal rate. IIF is strongly of other competing pensions, savings and investment the view that the current system is not inequitable products were exempt as well as the practical because: diffi culties associated with implementation within such a short timeframe. However, apart from an ¾it represents deferred taxation – whilst tax relief amendment changing the implementation date to 1st is available on contributions, pension annuities August, the proposal was implemented in full in the are fully chargeable to tax at the marginal Finance Act. rate under PAYE. A restriction of the tax relief on contributions whilst benefi ts continue to Following the passing of the Finance Act, the IIF be taxed at the higher rate under PAYE would entered into further discussions with the Department be inequitable; of Finance with the following key aims: ¾the object of restricting the potential benefi t ¾ the exclusion of all pension business from the of tax relief to very high earners has already revised levy, to ensure consistency with the been largely achieved by the fund limit and stated objectives of Government policy earnings cap introduced in recent years and in in relation to the promotion of private pension particular the recent reduction in the earnings provision; cap to €150,000 p.a.

¾ the extension of the levy to competing savings The recently–published National Pensions Framework and investment products. provides for tax relief at the marginal rate for existing pension schemes and individual arrangements to be The 2010 Finance Act excludes all pensions replaced by a State contribution equal to 33% tax business from the scope of the levy and thus relief. No specifi c timescale for this change is given. addresses one of the key concerns of IIF members. The Framework also makes other recommendations, However the level playing fi eld issues in the savings including an auto–enrolment pensions arrangement and investment markets have not been dealt with and the extended availability of Approved Retirement and will be a key priority for IIF in the context of the Funds. Many of the recommendations will take some 2011 Budget and Finance Act. years to be fi nalised and implemented.

Pensions IIF members have extensive practical experience of pensions provision over many years. IIF will continue The Pensions Green Paper was originally published to participate proactively in the pensions debate and in October 2007 and the end of the consultation seek to infl uence the ultimate shape of the pensions process was marked by a Government conference in landscape as the Framework is developed and May 2008. However the publication of the National implemented over the coming years. Pensions Framework was delayed as a result of focus on other economic issues and did not take place

Irish Insurance Federation 13 During 2009 IIF provided practical feedback on a number of important pensions developments including:

working with the Pensions Board to identify and resolve issues arising from the introduction of the new Statement of Reasonable Projection for Defi ned Contribution schemes on 1st July 2009; and

at the request of the Department of Finance, participating in discussions about the new arrangement to permit the deferral of annuity purchase by retiring members of DC schemes and, towards the end of the year, the proposed State Pensions Insolvency Payment Scheme.

Money Laundering

In anticipation of the new legislation implementing the 3rd Money Laundering Directive, IIF and other fi nancial services representative bodies have been working together on revised industry guidance. Draft guidance has recently been passed to the Financial Regulator who is carrying out a public consultation on the guidance prior to its formal adoption under the new legislation, which is expected to become law shortly.

Brian Forrester, Chairman, Life Assurance Committee

Jennifer Hoban, Life Assurance Manager

Irish Insurance Federation 14 Non–Life Insurance Issues 4

NON–LIFE INSURANCE ISSUES continue to play in Irish society. However, with increasing frequency and severity of extreme Weather Losses weather conditions, questions inevitably arise as to the future cost and even insurability of some The combined insured property cost of the risks, particularly fl ood risks in some parts of November fl oods and the December/January the country. While we cannot prevent natural freeze was an estimated €541m. The fl oods, the catastrophes and the impact of climate change cost of which totalled €244m, had consequences may only be reversible in the very long–term, mostly in Munster, the West and the Midlands. if at all, there are measures that can be taken However the freezing weather conditions from to minimise the damage caused by weather late December into the New Year affected the events in the future. However, there has to be entire country and insurers paid nearly €300m a concerted, national approach, with clear to customers whose properties were affected by ownership, to address issues such as improving burst pipes. To put the seriousness of this cost in planning and development rules to take greater some context, the insured cost of the two weather account of fl ood risk, the priority attached to events exceeded the total cost (€358m) of all investment in fl ood defences and even practical serious weather events that have occurred in the day–to–day measures such as effective and last decade. consistent management and maintenance of watercourses and drainage. IIF and its members While the cost of the fl oods and freeze has are eager to play a meaningful and collaborative obvious implications for the Irish insurance role with Government and public sector agencies sector, it is important to point out the resilience in addressing these important issues. of our member companies in meeting the needs and requirements of over 30,000 customers Anti–Fraud during what was a traumatic experience for so many people. The insurance sector is a IIF’s anti–fraud campaign continued in 2009 major contributor to the Irish economy in its with a much wider multi–media display of anti– own right (over 7% of GDP) and, as a vital fraud advertisements during the year. There were support to householders, motorists and large almost 700 new cases of suspected insurance and small businesses throughout the country, fraud reported to the Insurance Confi dential insurers continue to deliver on their promises. hotline in 2009 – up from approximately 300 Our members worked around the clock to get in 2008. It is important to point out that most the country moving after the severest weather claims are genuine but a small minority of people conditions in living memory. While the costs were make fraudulent or exaggerated claims. As the huge, one consequence of the claims paid is the recession continues the risk of fraud will increase. injection of over half a billion euro directly back We owe it to honest policyholders, who pay for into the Irish economy which will benefi t many of fraudulent claims through their premiums, to keep the trades, especially in the construction sector, fraud to a minimum. that have been hit hardest by the recession.

Insurance is about protecting against risk and that is the essential vital role insurers will

Irish Insurance Federation 15 Uninsured Driving the opportunity to promote issues of concern to members e.g. the importance of improved IIF worked with An Garda Síochána throughout forensic investigation of the causes of fi re and the year on an Automatic Number Plate also potential fl ood prevention/protection Recognition (ANPR) project which will enable measures. Gardaí on patrol to determine whether a vehicle is insured. An ANPR pilot was completed Workplace Safety successfully and the system is now in general operation. The ANPR project will be of great IIF’s support of the Workplace Safety Initiative assistance to the Gardaí in their enforcement (WSI) continued during the year. The purpose of efforts and it is hoped that this new technology the WSI is to identify ways of reducing accidents combined with stringent penalties will act as a and to improve management of the outcome deterrent to uninsured drivers, thus reducing the of accidents by, for example, encouraging cost of uninsured driving claims to the benefi t of rehabilitation and resolving problems in a non– policyholders in general. The cost of uninsured adversarial way. IBEC, ICTU and CIF are also driving claims amounts to approximately 6% of involved in this project along with IIF. the total cost of motor claims. These claims from innocent victims of uninsured drivers are paid Declined Cases Agreement for by our policyholders and add approximately €45 to the cost of the average motor insurance The number of motor cases processed under the premium each year. It is obviously desirable that Declined Cases Agreement increased to 115 in this cost is kept to an absolute minimum. 2009 from 53 in 2008. The 2009 fi gure is still much lower than the high of 478 cases processed Non–Life Insurance Levy under the Declined Cases Agreement in 2001.

The non–life insurance levy was increased from Michael Murphy 2% to 3% in the April 2009 budget. IIF made Chairman, Non–Life Insurance Committee representations to the Department of Finance expressing disappointment and pointing out Michael Horan that IIF have called for the abolition of the levy Non–Life Insurance Manager for many years on the basis that it constitutes an unnecessary tax burden on private and commercial policyholders. We also pointed out that abolition of the levy has also previously been recommended by the Motor Insurance Advisory Board (2002) and the Oireachtas Joint Committee on Enterprise and Small Business (2003 and 2004).

National Directorate for Fire and Emergency Management

IIF agreed to sit on the National Directorate Management Board during the year. The objective of the National Directorate is to centralise the leadership, development and oversight of local authority provision of fi re and emergency services and to co–ordinate multi–agency work associated with the new major emergency framework. IIF are taking

Irish Insurance Federation 16 EU & International Developments 5

Solvency II

Solvency II is the new risk–based capital input into the Financial Regulator’s workshops (to adequacy regime for EU insurers and reinsurers promote knowledge of how the directive will be that will take effect from January 2013. It implemented) scheduled for May 2010. establishes new EU–wide capital requirements, valuation techniques and risk management In May 2009, the Department of Finance standards that will replace the current Solvency confi rmed that Solvency II will be implemented by regime. On 5th May 2009 EU Member States regulation, rather than by directive – ensuring no, agreed to adopt the new Directive. or minimum, discretion by Member States in the manner of implementation. Group support – a mechanism to allow large groups to treat capital held at group level as On 26th March the IIF held a seminar Solvency meeting regulatory requirements in individual II the Non–Financial Challenges to highlight Member States was in an earlier draft of the what is needed in this area (which has tended to directive but was not in the fi nal text. be overlooked as a result of intensive focus on the technical, quantitative aspects of the new regime). During 2009 CEIOPS (Committee of European Insurance and Occupational Pension Supervisors) By the beginning of March 2010 the issued 52 thematic Consultation Papers outlining Commission had received CEIOPS’ fi nal advice its proposed advice to the Commission on on implementation and is now working on the implementation of the directive. These and other implementing measures with Member States. Consultation Papers issued by CEIOPS together with feedback from the industry and others formed Anti–Discrimination Directive (Religion/Belief, the basis of the publication by CEIOPS on 30th Disability, Age or Sexual–Orientation) November of Draft Advice for Implementing Measures. These will be used by Member State In July 2008, the European Commission adopted Regulators when implementing the Directive. a proposal for a Council Directive aiming to extend protection against discrimination on the In June, IIF circulated a detailed Roadmap grounds of religion or belief, disability, age or highlighting steps required by insurers to sexual orientation to areas outside employment. implement Solvency II and a one–page Checklist Complementing existing EC legislation in this summarising the key steps that CEOs must ensure area, the proposed Directive will prohibit are in place for the implementation of Solvency II. discrimination on the above–mentioned grounds In a subsequent letter to the industry the Financial in a number of areas, including the provision of Regulator recommended our Roadmap as a good insurance. The main goals of IIF and CEA with introduction to Solvency II for managers. respect to this proposal have been:

The IFSC Solvency II Working Group – a forum a) to ensure that use of information to determine for the Department of Finance, the Financial insurance pricing is not affected; Regulator, insurance trade bodies representing b) that Member States are not given options in the whole industry and professional services implementing the Directive (to ensure a organisations – which had begun life as an IFSC– consistent approach throughout the Single focused forum for Solvency II issues – became a Market); and one–stop–shop for identifying and considering c) to avoid any need to periodically justify critical issues for all stakeholders. It is likely that in advance why the data used by insurers for this group will co–ordinate much of the industry underwriting is sound and relevant.

Irish Insurance Federation 17 In June, 2009 the CEA (the pan–European Following the De Larosière report the European insurance trade body) met with the incoming Commission presented its proposals for a Swedish Presidency of the EU to discuss the European fi nancial supervisory framework on 27 proposed Directive. In late August the Department May. The proposals are based on two pillars: a of Justice, Equality & Law Reform (DoJELR) wrote European System of Financial Supervisors (ESFS) to IIF requesting ‘initial’ observations about the and a European Systemic Risk Board (ESRB). We proposed Directive – particularly Art. 2(7) where understand that the Commission may propose that differences in treatment based on actuarial the ESRB, which would be in charge of macro– considerations are allowed. We replied outlining, prudential supervision, should not have any legally amongst other things, our preference for the binding powers, but could give recommendations Directive not to allow any Member State opt–outs for action where necessary. and arguing in favour an interpretation of relevant underwriting data to include medical knowledge The chairs of the Supervisory Committees would and not just actuarial data. be members of this new macro–prudential body, and representatives of the national supervisory As part of a study commissioned by the European authorities would have observer status. With regard Commission into the use of differentiation/ to the ESFS, we understand that the Commission discrimination in the pricing of insurance, the IIF proposes to set up three separate European completed a survey in December 2009. authorities for the insurance, banking and securities sectors. They would have a mediation role, could In February 2010 we wrote to DoJELR highlighting issue binding decisions and standards, and would members’ concerns, including: different data co–ordinate responses in times of crisis, when they requirements for age and disability in the latest could also take emergency decisions. draft text of the directive. The Irish Government representative endorsed these concerns at a EU Savings Directive European Council meeting in March. The EU Savings Directive is an anti–tax evasion The current draft of the Directive allows Member measure introduced some years ago which State opt–out but does not (as with the 2006 requires banks to collect information about the Gender Directive) require ongoing validation tax residence of customers (e.g. PPSN, date and of data to maintain the Member State opt–out. place of birth) and to report to Revenue details of Our main concern remains the possibility that the payments made to non–resident customers which Directive will give rise to legal complexity. are then forwarded to the tax authorities in the individual’s home state. The Directive is currently New EU Financial Architecture being reviewed and seems likely to be extended to at least some life assurance policies although the The European Task Force headed by former French precise scope has still to be determined. central banker Jacques de Larosière, which was established to examine EU regulation of fi nancial Packaged Retail Investment Products (PRIPs) services presented its report to the European Commission in February 2009. The IIF submitted Discussions are continuing at EU level about new its response to the Department of Finance’s own requirements for investment products. The aim is observations on the De Larosière proposals on 3rd to apply common rules irrespective of whether the March, 2009. Our observations, though largely in product is provided by a fund manager, life assurer agreement with the DoF, emphasised: or other institution/distributor. The proposal is that a simplifi ed disclosure document should apply across ¾the danger of overregulation of insurance as the board and that MiFID–type rules should apply a by–product of the economic crisis and the to the sales process. need to ensure solvency in the banking sector; Commissionʼs Future Plans ¾the danger of anti–competitive side effects as a result of seeking to minimise risk within the Insurance Guarantee Schemes: the European banking sector; Commission (EC) White Paper on Insurance Guarantee Schemes was rejected by the Impact ¾the problem of moral hazard inherent in any Assessment Board on March 10th (this is a group guarantee scheme system; and established by the European Commission President ¾the need for the FR to use its resources to review the quality of impact assessment of effi ciently and to think carefully before it adds proposed directives). The EC had been planning a costs to the industry. legislative proposal on IGS but it is now not clear when this will be made. At this stage, the EC does not favour the introduction of an EU dimension (i.e., mutual bail–out system or single EU–wide IGS). Irish Insurance Federation 18 Pensions: DG Internal Market, in coordination with the DGs responsible for Economic & Finance matters and Employment/labour Affairs is planning to publish a Green Paper on pensions in mid–2010. The Green Paper will discuss all three pillars and will be submitted for consultation until autumn. It will be followed by a White Paper at the beginning of 2011. In parallel, the EC has already started working on the revision of IORP Directive; it is likely to be turned into Lamfalussy–type legislation. A legislative proposal is not expected before 2011. The EC envisages a form of regulation for pensions institutions equivalent to Solvency II, although “not exactly the same”.

IMD: in February 2010, the Commission agreed with CEIOPS on a work plan for the review of the Insurance Mediation Directive (IMD). CEIOPS is to advise on the structure and scope of a new Directive, professional competence requirements, regulatory regime for cross–border intermediation, confl icts of interest, and transparency of remuneration of intermediaries. The EC will prepare an impact assessment this year but the IMD2 fi nal proposal will not be proposed before spring 2011. The proposal will be aligned with both the MiFiD revision and the future PRIPs initiative.

De Larosière: the EC is working on a proposal for the second Omnibus directive to consolidate all the Insurance Supervisory Directives but its content and timing are still unknown.

Paul MacDonnell Head of EU, Regulatory Affairs & Planning

Irish Insurance Federation 19 Irish Insurance Federation 20 Directory of Members

Irish Insurance Federation 21 Life Members IFSC Members Non–Life Members

Acorn Life Alico Life ACE European Group Anglo–Irish Assurance Amtrust International Allianz Augura Life AXA Life Europe Aviva Health Aviva Life & Pensions Barclays Assurance Aviva Insurance Canada Life Barclays Insurance AXA Ireland Cardif Pinnacle (Life) EurizonLife Cardif Pinnacle (Non–Life) Danica Life Hansard Europe Chartis Insurance ECCU Hartford Life Combined Insurance Equitable Life HSBC Life DAS Group Friends First Life Irish Life International DeCare Dental Genworth Financial Assurance MetLife Europe Ecclesiastical Irish Life Prudential International FBD London General Life Scottish Mutual Genworth Financial Insurance New Ireland Assurance SEB Life HCC International Phoenix Life Skandia Life Irish Public Bodies Quinn Life St. Andrew’s Group London General Insurance Royal Liver (incl. Caledonian Life) St. James’s Place International Mapfre Asistencia Scottish Friendly Zurich International Solutions New Technology Standard Life Europe (Eagle Star European Life) Quinn Insurance Sun Life of Canada RSA Insurance Zurich Life Travelers Insurance VHI Healthcare Zurich Insurance

Irish Insurance Federation 22 A please note the name in italics is a reference to the picture

ACE EUROPEAN GROUP LIMITED 52nd Georges Floor Dock SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM IFSC5 Georges Dock JimCharles Duncan Farrell Country Property Manager & Casualty Underwriting Manager Ireland DublIFSC,in Dublin1 1 CharlesEamonn Farrell Egan Commerc Regional ialDevelopment Underwriting Manager Manager Ireland–Property & Casualty T (01) 440 1700 JoanPaulie DowningHughes Acc Accidentident & & Health Health Manager Manager Ireland TF (01) 440 (01) 1701440 1700 PaulNiall Down Carberrying Bus Casualtyiness Development Manager Ireland Manager FW www.aceeurope.ie (01) 440 1701 SteveSteve Re Reidid Property Property Manager Manager Ireland W www.aceeurope.ie NEugeneiall Carberry O’Brien Casualty Claims Manager Manager DamDamienien Toal Toal F Financialinancial L iLinesnes Manager Manager Ireland Eugene O’Brien Claims Manager

ACORN LIFE LIMITED ACORN LIFE LIMITED St Augustine Street SENIOR MANAGEMENT TEAM St. Augustine Street SENIOR MANAGEMENT TEAM Galway Paddy Byrne Chief Executive Galway Paddy Byrne Chief Executive T (091) 535 700 Jonathan Goold Finance Director and Actuary Peter Doyle Finance Director and Actuary F (091) 535 750 Ger Ryan Operations Director T (091) 535 700 Ger Ryan Operations Director E [email protected] Keith Butler Head of Sales FW www.acornlife.ie (091) 535 750 Keith Butler Head of Sales E [email protected] W www.acornlife.ie

AIG IRELAND LIMITED AIG House SENIOR MANAGEMENT TEAM ALICOMerrion LIFE Road INTERNATIONAL LIMITED Sean B Hehir Managing Director 30Dublin North 4 Wall Quay SENIORDavid MANAGEMENTA Kent TEAM Finance Director DublT in (01) 1 208 1400 NMattiall SommervRafferty ille D Commercialirector Lines Director F (01) 283 7774 JohnMichael Perham Leahy D Claimsirector Director TE [email protected] (01) 802 8911 BrendanAidan ConnaughtonCrowe D Consumerirector Lines Director FW www.aig.ie (01) 829 1313 KevinFrances Thompson O’Fiachain Ch Co.ief Secretary/Admin Executive Offi cer Manager W www.alicolifeinternational.com ElDebbieizabeth MoynaghLarrissy Ch HRief Manager Operations Offi cer DavSeanid O Clifford’Connor Head Financial of Actuar Controllerial FiPaulntan WintersByrne Head Combined of Compl Manageriance PaulDeclan O’Dea O’Rourke F Financialinancial Controller Lines Manager DavSimonina Greene P. Russell Head Property of Operat Managerions Hilary Browne Business Development Manager Fergus Carolan Accident & Health Manager ALLIANZ P.L.C. Tom Donlon Actuarial Services Manager Allianz House SENIORCatherine MANAGEMENT Molloy TEAM Legal Manager Elmpark BrendanMarie MooreMurphy D Medicalirector – &Group Rehab. Ch Managerief Executive Merrion Road MarMichaelie Corry Murphy D Claimsirector Manager– Finance and Information Director Dublin 4 AAidanidan Hanratty Collins R Casualtyisk Management Manager Director SeanLouis McGrath Owens D Complianceirector – Sales Manager and Operations Director T (01) 613 3000 Ursula Murphy Human Resources Director AIGF LIFE (01) (IRELAND) 613 4444 LTD Anthony Shannon Claims Director AIGE [email protected] SENIOR MANAGEMENT TEAM IFSCW www.allianz.ie Sean Hehir Director North Wall Quay Nigel Hewett Director, Appointed Actuary Dublin 1 Niall Sommerville Director T (01) 802 8911 Elizabeth Larrissy General Manager F (01) 829 1313 John Fitzgerald Head of Actuarial AMTRUSTW www.aig.com INTERNATIONAL UNDERWRITERSIsabelle LIMITED Mury Compliance Manager 40 Westland Row SENIORJohn Sheridan MANAGEMENT TEAM Financial Controller Dublin 2 Edward Bennett Chief Executive Offi cer Ireland Ronan Conboy Underwriting Manager Noel Morris Finance Manager T (01) 775 2900 Rachel McCormac Compliance Offi cer F (01) 775 2915 Siobhain Dent Operations Manager E [email protected] Lynne Merriman Claims Manager W www.amtrustgroup.com

Irish Insurance Federation Irish Insurance Federation 23 25 ANGLOALLIANZ IRISH P.L.C ASSURANCE CO LTD HerAllianzitage House House SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM 23Elmpark St. Stephen ’s Green AlanBrendan Foley Murphy Ch Directorief Execut – Groupive Chief Executive DublMerrionin 2 Road Marie Corry Finance Director TDublin (01) 4 231 6000 Aidan Hanratty Risk Management Director FT (01) 231613 60013000 Nick Hughes Information Systems and Operations Director WF (01)www 613.aiac 4444.ie Sean McGrath Sales and Marketing Director E [email protected] Ursula Murphy Human Resources Director W www.allianz.ie Michael Nolan Claims Director

AUGURA LIFE IRELAND LTD AMTRUST INTERNATIONAL UNDERWRITERS LIMITED 5 Harbourmaster Place SENIOR MANAGEMENT TEAM 123 Lower Baggot Street SENIOR MANAGEMENT TEAM IFSC Peter Goos Director Dublin 2 Max Caviet Managing Director Dublin 1 Peter Silvester Director T (01) 639 1592 Edward Bennett General Manager T (01) 791 9968 Vincent Sheridan Director F (01) 639 1226 John McGonigle Acting Underwriting Manager F (01) 670 2988 E [email protected] Noel Morris Finance Manager E [email protected] W www.amtrustgroup.com Rachel McCormac Compliance OfÀcer W www.auguralife.ie Edward Bennet Acting Claims Manager Siobhain Dent Operations Manager

AVIVA GROUP IRELAND PLC One Park Place SENIOR MANAGEMENT TEAM Hatch Street Jim Dowdall Group Chief Executive DublANGLOin 2 IRISH ASSURANCE Liz White Director of People and Leadership THeritage (01) House898 6000 SENIORMick MANAGEMENT Furlong TEAM Director of Customer Experience F23 Stephen’s (01) 775 Green 6000 GerPaul Davis Kelly ChiefGroup Executive Strategic Marketing Director WDublin www 2 .aviva.ie WilliamSiobhan McAteer Fay ChairmanFinance Director, GI & Health T (01) 231 6000 Aidan O’Donnell Actuarial & Finance Director, Life F (01) 231 6001 Paula O’Donnell Company Secretary E [email protected] Michael Garvey Director of Distribution & Risk Selection, GI W www.aiac.ie Mary Cregan Director of Direct Business Eoin O’Neill Sales Director, Health Michael Cosgrove Director of Broker Distribution, Life

AXA IRELAND LTD WolfeAXA IRELAND Tone House LTD DIRECTORS Wolfe ToneTone StreetHouse NDIRECTORSicolas Moreau Chairman DublWolfein 1Tone Street JohnNicolas O’Neill Moreau Ch Chairmanief Executive TDublin (01) 1 471 1701 RiJohnchard O’Neill Whelan Execut Chief iExecutiveve Director, Finance, Strategic Planning FT (01) 872471 17019973 Aidan Cassells and Managing Underwr Directoriting of Wealth Management EF (01)axa. dubl872i [email protected] ColmRichard McGrattan Whelan Execut Executiveive D Director,irector, Sales Finance and andDistr iStrategicbution and Planning Marketing W www.axa.iewww.axa.ie PhColmilip Bradley McGrattan Execut Executiveive D Director,irector NI Sales and Distribution MattPhilip Pierce Bradley Execut Executiveive D Directorirector of NI Serv andices Marketing IanPeter Rob Hubbardinson (UK) (UK) Non Non Execut Executiveive D Directorirector RobertPhilippe Dench Maso (UK) (FR) NonNon ExecutExecutiveive DDirectorirector PhFrancoisilippe Maso De Meneval (FR) (FR) Non Non Execut Executiveive D Directorirector FrancoPat Barryis De Meneval (FR) Company Non Execut Secretaryive Director Pat Barry Company Secretary SENIOR MANAGEMENT TEAM SENIOR MANAGEMENT TEAM John Farrell Director of Claims and Underwriting John Farrell Director of Claims Padraic Mills Director of IT and Administration Derek Bain Director of Actuarial Derek Bain Director of Actuarial Matt Pierce Head of HR

26 Irish Insurance Federation 24 AXABANK LIFE OF EUROPE IRELAND LIMITED LIFE (INCLUDING NEW IRELAND ASSURANCE) WolfeGrattan Tone House House, SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM WolfeBank ofTone Ireland Street, Head OfÀce PatBrian Healy Forrester CEO Managing Director DublLowerin Baggot1 Street GarrySean McNamara Casey Ch Financeief Financ Directorial Controller and Actuary TDublin (01) 2 471 1716 KevDermotin Nealon Murray Operat Sales Directorions Manager – Bancassurance FT (01) 471703 95001883 JasonDave Palmer Swanton Head New Irelandof Compl Assurance,iance and Risk EF (01)axali feeurope@axa662 0881 .ie Sales & Bank of Ireland Life Marketing WE [email protected]–lifeÀrelandlife.ie–europe.ie Maurice Chadwick Operations Director W www.bankoÀrelandlife.ie B

BARCLAYS ASSURANCE (DUBLIN) LIMITED BARCLAYSTwo Park Place ASSURANCE DUBLIN LIMITEDSENIOR MANAGEMENT TEAM Hatch Street 2 Park Place SENIORKieran MANAGEMENT Murphy TEAM Managing Director Dublin 2 Hatch St. KieranSteve Murphy Gardner Manag Actuarialing DirectorDirector T (01) 608 7100 Dublin 2 SteveCiaran Gardner Haughey Actuar Head ialof DOperationsirector F (01) 475 8858 T (01) 608 7100 DonalSiobhan Doran Graham Product Head of D iFinancerector E [email protected] F (01) 475 8858 Dave McLoughlin Head of IT

BARCLAYS INSURANCE DUBLIN LIMITED 2 Park Place SENIOR MANAGEMENT TEAM Hatch St. Kieran Murphy Managing Director Dublin 2 Steve Gardner Actuarial Director T (01) 608 7100 Donal Doran Product Director FBARCLAYS (01) 475 INSURANCE 8858 (DUBLIN) LIMITED Two Park Place SENIOR MANAGEMENT TEAM Hatch Street Kieran Murphy Managing Director Dublin 2 Steve Gardner Actuarial Director T (01) 608 7100 Ciaran Haughey Head of Operations C F (01) 475 8858 Siobhan Graham Head of Finance E [email protected] Dave McLoughlin Head of IT

CANADA LIFE ASSURANCE (IRELAND) LIMITED Canada Life House SENIOR MANAGEMENT TEAM Temple Road Ruairi O’Flynn Managing Director Blackrock Eugene Carlin Executive Director, Sales & Marketing Co Dublin David P. Boyle General Counsel – Ireland T (01) 210 2000 Linda Kerrigan Appointed Actuary F (01) 210 2020 CANADA LIFE ASSURANCE (IRELAND) LIMITED E [email protected] Canada Life House SENIOR MANAGEMENT TEAM W www.canadalife.ie Temple Road Tom Barry Senior Vice-President & Managing Director Blackrock Eugene Carlin Executive Director, Sales & Marketing Co Dublin Linda Kerrigan Appointed Actuary T (01) 210 2000 CARDIF PINNACLE (LIFE) Ruairi O’Flynn Managing Director, Setanta Asset Management F (01) 210 2020 David Boyle General Counsel - Ireland 51–52 Fitzwilliam Square West SENIOR MANAGEMENT TEAM E [email protected] Dublin 2 Derek Crummy Head of Ireland Operations W www.canadalife.ie T (01) 665 0410 Elizabeth Byrne General Sales Manager (Ireland) F (01) 685 3590 Sharon Carty Sales Manager E fi rstname.surname@ Suzanne Drohan Operations Manager cardifpinnacle.ie W www.cardifpinnacle.com

CARDIF PINNACLE (NON–LIFE) 51–52 Fitzwilliam Square West SENIOR MANAGEMENT TEAM Dublin 2 Derek Crummy Head of Ireland Operations T (01) 665 0410 Elizabeth Byrne General Sales Manager (Ireland) F (01) 685 3590 Sharon Carty Sales Manager E Firstname.Surname@ Suzanne Drohan Operations Manager Cardifpinnacle.ie W www.cardifpinnacle.com

Irish Insurance Federation Irish Insurance Federation 25 27 CHARTISCARDIF PINNACLE INSURANCE (LIFE) IRELAND LIMITED Chart5 George’sis House Dock SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM MerrIFSCion Road SeánDerek B. HehirCrummy Manag Head ofing Ireland Director Operations DublDublinin 41 HElizabethilary Browne Byrne Casualty General DSalesirector Manager (Ireland) TT (01) 208612 53801400 AMichelleidan Connaughton Cogley Consumer Business Development Lines Director Manager FF (01) 283612 77745385 TomSharon Donlon Carty D Accountirector of Manager Risk & Actuarial EE À[email protected]@ David A. Kent Finance Director W www.cardifpinnacle.comchartisinsurance.com Michael W. Leahy Claims Director W www.chartisinsurance.com/ie Declan O’Rourke Commercial Lines Director Gordon Tulloch Property, Energy & Marine Director

COMBINEDCARDIF PINNACLE INSURANCE (NON-LIFE) COMPANY OF EUROPE Merr5 George’sion House Dock SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM MerrIFSCion Road SeamusDerek CrummyFitzpatrick V Head P & General of Ireland Manager Operations DublDublinin 41 MaartenElizabeth Bongenaar Byrne Operat Generalions Sales Manager Manager (Ireland) TT (01) 277612 54365380 SueMichelle McNulty Cogley Compl Businessiance Development & Risk Offi cerManager FF (01) 283612 85855385 Sharon Carty Account Manager EE À[email protected]@ie.combined.com W www.cardifpinnacle.com

D CITILIFE FINANCIAL LIMITED DANICA1 North WallLIFE LIMITED Quay SENIOR MANAGEMENT TEAM 3rdDublin Floor 1 SENIORNiall TuckeyMANAGEMENT TEAM General Manager InternatT (01)ional 622 House 7430 RiChrischard JolliffeLavelle CEO Legal & Compliance Director 3F Harbourmaster (01) 622 7460 Place AlanKieran Brady Hayes COO Operations Manager IFSCE [email protected] YvonneDara WestbyMcCabe Head IT Manager of Finance & Administration Dublin 1 Jonathan Jones Underwriting & Controls Manager T (01) 484 2000 Julie-Anne O’Brien Finance Manager F (01) 484 4710 E [email protected] W www.danicalife.ie

COMBINED INSURANCE COMPANY OF EUROPE LIMITED DASMerrion GROUP House SENIOR MANAGEMENT TEAM 12Merrion Duke RoadLane, SENIORClive RobinsonMANAGEMENT TEAM Managing Director DublDublinin 2 4 AdrienneJohn P. O’SullivanHughes CEO, General Ireland Manager TT (01) 670269 74706522 MT.Jichael O’Dea Engl ish Operat Nationalions Sales Manager Manager FF (01) 670283 74738585 Andrew Stodhart Finance Director EW [email protected] Michael Taylor Secretary & Compliance OfÀcer W www.das.ie

28 Irish Insurance Federation 26 DECARECOMBINED DENTAL LIFE ASSURANCEINSURANCE COMPANYIRELAND OF EUROPE LIMITED IDAMerrion Business House Park SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM ClaremorrMerrrion iRoads MaureenMichael Walsh Taylor General Secretary Manager & Compliance OfÀcer CoDublin Mayo 4 MAndrewichael Walsh Stodhart Ch Financeief Execut Directorive Offi cer TT (094)(01) 283 937 9834 2250 NormAndrew Storbakken Kay Execut Appointedive Vi ceActuary President, Operations FF (094)(01) 283 936 8585 2685 Dr. Gerard Gavin Chief Dental Offi cer W www.ddii.ie Joy Neill Financial Compliance Manager

E

ECCLESIASTICALDANICA LIFE LIMITED INSURANCE OFFICE PLC F3rditzw Floorilliam Business Centre SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM LevelInternational 4 House RonanRichard Foley Lavelle Manag Chief Executiveing Director Of IrelandÀcer 773 Harbourmaster Sir John Rogerson Place’s Quay DavAlanid MooreBrady Techn Chiefical Operating Underwr OfitingÀcer Manager DublIFSCin 2 ConnYvonne Cleary McCabe Sales Senior Manager Manager, Ireland Finance & Administration TDublin (01) 1 619 0300 Brian Curran Claims Manager Ireland FT (01) 662484 46392000 Nicki Mellows Team Underwriting Manager EF ronan (01) 484.foley@ 4710 Paul Collins Survey Manager Ireland E [email protected] WW wwwwww.danicalife.ie.ecclesiastical.ie

DAS GROUP ECCU12 Duke ASSURANCE Lane COMPANY LTD SENIOR MANAGEMENT TEAM SENIOR MANAGEMENT TEAM 33Dublin–41 2Lower Mount Street Adrienne O’Sullivan Chief Executive OfÀcer, Republic of Ireland Paul Weston DublT in (01) 2 670 7470 Michael English General Operations Manager Manager Sean Joyce TF (01) 614670 74736700 Financial Accountant Andrew Cheetham FE (01)[email protected] 614 6791 Insurance Operations Manager EW [email protected]

THE EQUITABLE LIFE ASSURANCE SOCIETY Walton Street Aylesbury BucksDECARE DENTAL INSURANCE IRELAND SENIOR MANAGEMENT TEAM HP21Industrial 7QW Estate Maureen Walsh General Manager EnglandClaremorris Norm Storbakken Executive Vice President, Operations WCo Mayowww.equitable.co.uk T (094) 937 2250 Dr. Gerard Gavin Chief Dental OfÀcer F (094) 936 2685 Michael Walsh Chief Executive OfÀcer W www.decaredental.com

EURIZONLIFE LIMITED George’s Court SENIOR MANAGEMENT TEAM Townsend Street Matthew Coffey General Manager & Director Dublin 2 Dave Sheehan Chief Financial Offi cer T (01) 661 7707 Claudio Pante Chief Actuary F (01) 661 7727 Eamon Crowe Chief Operating Offi cer E [email protected] W www.eurizonlife.ie

Irish Insurance Federation Irish Insurance Federation 27 29 F

FBDEAGLE INSURANCE STAR (ZURICH PLC INSURANCE IRELAND LIMITED) FBDEagle House Star House SENIORSENIOR MANAGEMENT MANAGEMENT TEAM BluebellBallsbridge Park AndrewEoin Ward Langford Ch CEOief ExecutZurichi veInsurance Ireland Ltd. DublDublinin 12 4 MartPatrickin Moran Manley Insurance CEO Eagle Di rectorStar TT (01) (01) 409667 32000666 EndaMark O Thornburgh’Brien Investment Director Director FF (01) (01) 455667 43030644 EiJohnmear O’ConnorO’Broin IT Chief and BusFinancialiness Processes OfÀcer Director EE [email protected]@fbd.ie CathalKieran O Murphy’Caoimh F Headinance of D iMarketingrector & Communications WW wwwwww.eaglestar.ie.fbd.ie AdrDermotian Taheny Peakin D Headirector of – HumanMarketi ngResources & Sales Conor Gouldson Company Secretary Patricia Hyland Sales Director

FRIENDS FIRST LIFE ASSURANCE LIMITED FrEAGLEiends FSTARirst House LIFE ASSURANCE COMPANYSENIOR OF MANAGEMENT IRELAND LIMITED TEAM CherrywoodEagle Star House Business Park AdrianSENIOR Hegarty MANAGEMENT TEAM Group Chief Executive LoughlFrascatiinstown Road ThomasMichael J. BrowneJ. Brennan Ch Chiefief F Executiveinancial Offi cer DublBlackrockin 18 AdamBrendan Lyon Johnston General Director, Manager, Pensions Value & Product Development TCo Dublin (01) 661 0600 ConorAnthony O’Br Brennanien Ch Director,ief Operat Financeions Offi & ITcer FT (01) (01) 661283 66511301 EunanPatrick O ’CoyleCarroll D Directorirector – OperationsSales & Market & Companying Secretary WF www (01) .283friendsfi 1578 rst.ie RiAnnchard Powell O’Sull ivan Appo Director,inted Investments Actuary E [email protected] Sean Wade Head of Group Corporate Services/ W www.eaglestarlife.ie Compliance Offi cer G

GENWORTH FINANCIAL (FINANCIAL ASSURANCE COMPANY LTD) 3rd Floor SENIOR MANAGEMENT TEAM FlemEAGLEing STARCourt EUROPEAN LIFE ASSURANCEDavid LaneCOMPANY LTD. Regional Manager – Western Europe FlemEagleing Star Place House RedmondSENIOR MANAGEMENT McDonnell TEAM General Manager DublFrascatiin 4 Road Michael J. Brennan Director TBlackrock (01) 542 8400 Ann Powell Director FCo Dublin (01) 542 8401 WT www (01) 209.genworth 2097.ie F (01) 283 5911

GENWORTH FINANCIAL (FINANCIAL INSURANCE COMPANY LTD) 3rd Floor SENIOR MANAGEMENT TEAM Fleming Court David Lane Regional Manager – Western Europe FlemECCLESIASTICALing Place INSURANCE OFFICERedmond PLC McDonnell General Manager DublFitzwilliamin 4 Business Centre SENIOR MANAGEMENT TEAM T77 Sir (01) John 542 Rogerson’s 8400 Quay Ronan Foley Managing Director FDublin (01) 2 542 8401 Dave Moore Underwriting Manager WT www (01) .662genworth 4933.i e Conn Cleary Business Development Manager F (01) 662 4639 Conor Lindsay Business Development Manager E [email protected] Brian Curran Claims Manager W www.ecclesiastical.ie Hilary Barnes Finance & Administration Manager H

HANSARD EUROPE LIMITED Carysfort House SENIOR MANAGEMENT TEAM Carysfort Avenue Gordon Marr Chairman Blackrock Rachel Panagiodis Managing Director Co. Dublin Carmel Brennan Appointed Actuary T (01) 211 2800 Mairead Clowry Legal Manager F (01) 211 2850 Ciaran Cormican Manager – Operations & Finance E [email protected] W www.hansard.com

30 Irish Insurance Federation 28 HARTFORDECCU ASSURANCE LIFE LIMITED COMPANY LIMITED Un33-41it Three Lower Mount Street SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM SwordsDublin 2Business Campus AiDenisdan K P.idney O’Leary CEO Director (Chairman) SwordsT (01) 614 6700 PatHarry Hayes Allen F Directorinancial Controller CoF . Dubl (01)in 614 6701 AlastaPat Coughlanir Murray D Directorirector of Customer Services and Operations TE (01)[email protected] 883 0300 BiHelenll Carroll Cummiskey D Directorirector of Corporate Governance F (01) 890 7775 MartJohnin DeeganTynan HR Director Director E [email protected] PatNorman Quinn Dodds D Directorirector of Information Systems W www.thehartford.ie EoBrianin Murphy Mulholland R Companyisk Offi cer Secretary GordonPaul Weston Lee D Generalirector of Manager Actuarial Services

HCCEQUITABLE INTERNATIONAL LIFE ASSURANCE INSURANCE SOCIETY COMPANY PLC SummWaltonit House Street SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM EmbassyAylesbury Offi ce Park Derek J. Phelan Associate Director KBucksill Peter Lynch Associate Director CoHP21. Ki ldare7QW TEngland (045) 886 993 FW (045)www.equitable.co.uk 886 998 E [email protected] W www.hccint.com

HSBC LIFE (EUROPE) LIMITED 1 Grand Canal Square SENIOR MANAGEMENT TEAM EURIZONLIFEGrand Canal LIMITED Harbour Tim Davies Managing Director George’sDublin 2 Court GSENIORiorgio MANAGEMENT Jeni TEAM Director & Head of Business Development TownsendT (01) Street635 6757 EdMatthew McGivney J Coffey GeneralDirector Manager& CFO DublinF (01)2 649 7535 MatthewDave Sheehan Lee FinanceDirector Manger& COO TE (01)hledubl 661in@hsbc 7707 .com Albert Keirse Operations Manager FW (01)www 661.hsbc 7727.ie Michael Chaston Compliance Manager E [email protected] Andri Britz Risk Manager W www.eurizonlife.ie

I

IRISH LIFE ASSURANCE PLC Irish Life Centre SENIOR MANAGEMENT TEAM LowerFBD INSURANCE Abbey Street PLC Gerry Hassett Chief Executive, Irish Life Retail DublFBD inHouse 1 DavSENIORid Harney MANAGEMENT TEAM Chief Executive, Irish Life Corporate Business TBluebell (01) 704 2000 GerryAndrew Keenan Langford Ch Managingief Execut Directorive, Irish Life Investment Managers FDublin (01) 12 704 1900 BruceConor Maxwell Gouldson Ch Companyief Actuary Secretary WT (01)www 409.irishl 3200ife.ie DervlaNiall TomlHigginsin Deputy Claims Ch Managerief Actuary F (01) 455 4308 CChristyiarán Long Doherty Company Retail Sales Secretary Manager E [email protected] Martin Moran Executive Director, Insurance W www.fbd.ie Enda O’Brien Executive Director, Treasury Eimear O’Broin Executive Director, Information Technology Adrian Taheny Executive Director, Marketing & Sales

IRISH LIFE INTERNATIONAL Irish Life Centre SENIOR MANAGEMENT TEAM 12 Lower Abbey Street Mark Maguire Chief Executive Offi cer Dublin 1 Mairead O’Carroll Chief Financial Offi cer T (01) 704 1500 Conor McCarthy Head of Sales & Marketing F (01) 704 1580 Ian Murphy Head of Legal and Compliance E [email protected] Edward Lynch Head of Actuarial and Product Development W www.irishlifeinternational.com Annette Angelosante Head of Client Service

Irish Insurance Federation Irish Insurance Federation 29 31 IRISH PUBLIC BODIES MUTUAL INSURANCES LTD 12–14 Lower Mount Street SENIOR MANAGEMENT TEAM Dublin 2 Alan Connolly General Manager T (01) 639 5500 Enda Brazel Liability Manager F (01) 639 5510 Joe Reynolds Property & Motor Manager E [email protected] Paddy Moran Claims Manager W www.ipb.ie Anna–Marie Conlon Head of Claims Diarmuid Brennan Head of Governance Pat McGinley Head of Investments Rosemary Reilly Company Secretary/Asst General Manager L

LONDON GENERAL INSURANCE COMPANY LTD Fitzwilliam Business Centre SENIOR MANAGEMENT TEAM 77 Sir John Rogerson’s Quay Kevin Kennedy Managing Director Dublin 2 Martin Hoy Country Manager T (01) 283 9836 F (01) 640 1878 W www.thewg.com

LONDON GENERAL LIFE COMPANY LTD Fitzwilliam Business Centre SENIOR MANAGEMENT TEAM 77 Sir John Rogerson’s Quay Kevin Kennedy Managing Director Dublin 2 Martin Hoy Country Manager T (01) 283 9836 F (01) 640 1878 W www.thewg.com

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MAPFRE ASISTENCIA AGENCY IRELAND Ireland Assist House SENIOR MANAGEMENT TEAM 22–26 Prospect Hill Marco Magliocco General Manager Galway Andrew Lawless Financial Controller T (091) 501 610 Emmett Saunders Commercial Manager F (091) 501 618 E [email protected] W www.mapfreasistencia.ie

METLIFE EUROPE LIMITED 20 on Hatch SENIOR MANAGEMENT TEAM Lower Hatch Street Don Gallagher Chief Executive Offi cer Dublin 2 Patrick O’Grady Chief Financial Offi cer T (01) 265 0700 Mark Wharton Finance Actuary F (01) 662 9252 Richard Kerr Head of Operations E garry.windebank@ Garry Windebank Compliance Offi cer ie.metlife.com W www.Metlife.co.uk

Irish Insurance Federation 30 N

NEWIRISH IRELANDLIFE INTERNATIONAL ASSURANCE COMPANY PLC DawsonIrish Life StreetCentre SENIORSENIOR MANAGEMENT MANAGEMENT TEAM Dubl12 Lowerin 2 Abbey Street SeanMark Casey Maguire Manag Chief Executiveing Director OfÀcer TDublin (01) 1 617 2000 DavMaireadid Swanton O’Carroll Market Chief iFinancialng Director OfÀcer FT (01) 617704 28001500 DermotConor Murray McCarthy Sales Head D ofirector Sales & Marketing EF i (01)nfo@new 704 i1580reland.ie RayIan Bowe Murphy Head Head of of Customer Legal and Serv Complianceice WE [email protected] DavEdwardid Roberts Lynch Actuar Headi alof DActuarialirector and Product Development W www.irishlifeinternational.com TheresaAnnette Mangan Angelosante Head Head of of Compl Clienti anceService

NEW TECHNOLOGY INSURANCE 3rdIRISH Floor, PUBLIC Flem BODIESing Court MUTUAL INSURANCESSENIOR MANAGEMENT LTD TEAM Flem12/14ing LowerPlace Mount Street TimSENIOR Scrivener MANAGEMENT TEAM CEO DublDublinin 42 AnnePat O’LoughlinArigho F Generalinance D Managerirector TT (01) 632639 55004000 Alan Connolly Assistant General Manager FF (01) 614639 55100044 Terry O’Neill Claims Manager WE [email protected]–insurance .com Enda Brazel Liability Manager W www.ipb.ie Joe Reynolds Property & Motor Manager Patrick McGinley Head of Finance Anna-Marie Conlan Accountant Rosemary Reilly Company Secretary & Assistant General Manager P

PHOENIX LIFE 1 Wythall Green Way SENIOR MANAGEMENT TEAM WythallLONDON GENERAL INSURANCE COMPANYMike Merrick LTD Chief Executive, Phoenix Life BFitzwilliamirmingham Business Centre TonySENIOR Kass MANAGEMENTimiotis TEAM Managing Director – Operations B4777 Sir 6WG John Rogerson’s Quay AndyKevin Moss Kennedy F Managinginance Director Director TDublin (0044) 2 845 305 5552 StephenMartin McGeeHoy Head Country of ActuarManagerial WT www (01) 283.phoen 9836ixlifegroup.co.uk F (01) 640 1878 W www.thewg.com

PRUDENTIAL INTERNATIONAL ASSURANCE PLC Montague House SENIOR MANAGEMENT TEAM Adelaide Road Peter Towers Managing Director Dublin 2 Bruce Gunn Actuarial Director & Appointed Director T (01) 483 0500 Fraser Johnston Director of Product & Market Development FLONDON (01) 676 GENERAL 2599 LIFE COMPANY LTDVirginia Lawlor Finance Director WFitzwilliam www. prudentBusinessial –Centreinternational. SENIORYvonne MANAGEMENTKeaveney TEAM Head of Operations & Customer Service 77 Sircom John Rogerson’s Quay KevinFilippo Kennedy Madoni a Head Managing of Internat Directorional Marketing Dublin 2 MartinMarco NuvolonHoy i Head Country of Compl Manageriance & Risk T (01) 283 9836 F (01) 640 1878 Q W www.thewg.com

QUINN INSURANCE LIMITED Dublin Road SENIOR MANAGEMENT TEAM Cavan Jim Quigley Chairman T (049) 436 8100 Colin Morgan Chief Executive F (049) 436 8101 Brendan Moran Finance Director E info@quinn–insurance.com Sean Quinn Jnr Claims Director Shane Morrisson Financial Planning Director W www.quinn–insurance.com Richard Stafford Commercial Director

Irish Insurance Federation Irish Insurance Federation 31 35 QUINN LIFE DIRECT LTD Dublin Road SENIOR MANAGEMENT TEAM Cavan Philip Clarke Chairman T 1850 77 1851 Siobhan Gannon Director/General Manager F (049) 436 0234 Kevin Lunney Non–Executive Director E info@quinn–life.com John White Non–Executive Director W www.quinn–life.com Rosemary Commons Appointed Actuary

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ROYAL LIVER ASSURANCE LIMITED 47/49 St. Stephens Green SENIOR MANAGEMENT TEAM Dublin 2 David Woods Chairman T (01) 429 2600 Ray Armstrong Non–Executive Director E (01) 456 4503 Anthony Carus Non–Executive Director Harry Lorton Non–Executive Director Gerard Deegan Non–Executive Director Image supplied by Royal Liver Group Kevin Dobson Group Services Director George McGregor Finance Director Mike Warr Manufacturing and Operations Director Bill Connolly Interim Chief Executive Mike Games Acting Group Secretary

RSA INSURANCE LIMITED RSA House SENIOR MANAGEMENT TEAM Dundrum Town Centre Philip Smith CEO Sandyford Rd Barry Holmes HR Director Dundrum Colin Ryan Commercial Lines Director Dublin 16 Peter Burke Claims Director T (01) 290 1000 Jenny Marshall Personal Lines Director F (01) 290 1001 Paul Kierans Risk Director E fi rstname.lastname@ John Quinlan Sales & Marketing Director ie.rsagroup.com Rory O’Connor CFO W www.rsagroup.ie Ger Bradley Actuarial & Pricing Director

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SCOTTISH FRIENDLY ASSURANCE 16 Blythswood Square SENIOR MANAGEMENT TEAM Glasgow Fiona McBain Chief Executive G12 0BB Jim Galbraith Deputy Chief Executive Scotland Colin Saxby Finance Director T (0044) 141 275 5000 Neil Lovatt Sales and Marketing Director E enquiries@scottishfriendly. Jeff Wilson Head of IT co.uk Ian Neilson Head of Customer Services W www.scottishfriendly.co.uk

SCOTTISH MUTUAL INTERNATIONAL LTD Styne House SENIOR MANAGEMENT TEAM Upper Hatch Street Ciaran McGettrick Managing Director Dublin 2 Niall Gallagher Head of Business Support T (01) 804 4000 Nathan Bannister Head of Finance F (01) 804 4005 E [email protected] W www.smi.ie

Irish Insurance Federation 32 SEBQUINN LIFE INSURANCE(IRELAND) ASSURANCE LIMITED COMPANY LIMITED 34Dublin Fitzw Roadilliam Square SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM DublCavanin 2 NilsSean Liljeberg Quinn Manag Chairmaning Director T (049)(01) 638 436 1700 8100 DomLiamin iMcCaffreyc English F Chiefinanc iExecutiveal Controller F (049)(01) 638 436 1701 8101 PaulColin Fallon Morgan IT General Manager Manager WE [email protected] KatrSeani Lamp Quinninen Jnr Operat Operationsions Manager Director W www.quinn-insurance.com Shane Morrisson Financial Planning Director Richard Stafford Commercial Director Brendan Moran Finance Director

SKANDIA LIFE IRELAND LIMITED QUINN LIFE DIRECT LTD Iveagh Court – Block D SENIOR MANAGEMENT TEAM Dublin Rd SENIOR MANAGEMENT TEAM 6–8 Harcourt Road Martin Middleton General Manager Cavan Sean Quinn Chairman Dublin 2 Mark Bingham Financial Controller T 1850 771 851 Liam McCaffrey Director T (01) 479 3900 Christina Kelly Compliance Offi cer F (049) 436 0234 Kevin Lunney Director F (01) 475 1020 E [email protected] Siobhan Gannon Director/General Manager E [email protected] W www.quinn-life.com Philip Clarke Non-executive Director W www.skandia.ie John White Non-executive Director Rosemary Commons Appointed Actuary

QUINN HEALTHCARE ST. ANDREW’S GROUP DromoreMill Island House SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM EastFermoy Park CianSean Quilty Quinn Head Director of Creditor ShannonCo Cork JamesLiam MurphyMcCaffrey Head Director of Finance CoT . Clare(025) 42121 Shane Morrisson Director TF (061)(025) 47742122 000 Donal Clancy General Manager FW (061)www.quinn-healthcare.ie 477 019

ST. JAMES’S PLACE INTERNATIONAL Fleming Court SENIOR MANAGEMENT TEAM Flemings Place Sheelagh Malin Managing Director Dublin 4 Fintan McKeon Finance Director T (01) 660 6100 Mick Walsh Compliance Offi cer FROYAL (01) & 231SUNALLIANCE 3291 E13-17 sheelagh Dawson.mal [email protected] SENIOR MANAGEMENT TEAM FDublin www 2 .sjp.co.uk Philip Smith CEO T (01) 677 1851 Barry Holmes Director, HR / Change & IS F (01) 671 7625 Colin Ryan Director, Underwriting E [email protected] Richard Dewar Chief Finance OfÀcer W www.royalsunalliance.ie Jenny Marshall Director, Customer Operations John Quinlan Director, Sales & Marketing Peter Burke Director, Claims STANDARD LIFE Tony Pearson Director, Risk Gordon McDonogh Director, Personal Underwriting 90 St. Stephen’s Green SENIOR MANAGEMENT TEAM Ger Bradley Director, Actuarial & Pricing Dublin 2 Nigel Dunne MD Standard Life Assurance Limited T (01) 639 7000 Michael McKenna Head of Finance F (01) 639 7040 Andrew Johnston Business Change Director E [email protected] Barry Magill Customer Service Director W www.standardlife.ie Fiona Keane Head of HR www.standardlife.com Ian Quinn Head of European Risk and Compliance Sanjeev Kopan Head of Irish Product Development

Irish Insurance Federation Irish Insurance Federation 33 37 SUNROYAL LIFE LIVER ASSURANCE ASSURANCE COMPANY LTD OF CANADA (UK) LTD 4th47/49 Floor St Stephens Green SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM MatrDublinix House2 JanetDavid Fuller Woods Ch Chairmanief Executive Offi cer BasT ing (01) View 429 2600 KatherSteveine Burnett Garner Ch Chiefief FExecutiveinancial Offi cer BasF ingstoke (01) 456 4503 DavRayid ArmstrongDavies Non Non-Executive–Executive ChaDirectorirman HampshW www.royal-liver.comire RG21 4DZ DonAnthony Stewart Carus Non Non-Executive–Executive DDirectorirector England AnthonyPhilip Knowles Davidson Non Non-Executive–Executive DDirectorirector NHarryic Rob Lortoninson Head Non-Executive of Compl iDirectorance and Controls T (0044) 1256 849107 FleurKevin Hobbs Dobson Company Group Services Secretary Director F (0044) 1256 849392 George McGregor Finance Director E [email protected] Peter Sprung UK Distribution Director Mike Warr Manufacturing and Operations Director Bill Connolly Group Secretary T

TRAVELERSSCOTTISH FRIENDLY INSURANCE ASSURANCE COMPANY LIMITED Block16 Blythswood 1 Square SENIORSENIOR MANAGEMENT MANAGEMENT TEAMTEAM HarcourtGlasgow Centre G2 4HJ PeterFiona Hayden McBain General Chief Executive Manager HarcourtScotland Street IaJimin Lever Galbraith Ch Directorief Financ of Strategyial Offi cer DublT in (0044) 2 0141 275 5000 DavColinid Bourke Saxby Ch Financeief Underwr Directoriting Offi cer TF (0044)(01) 609 0141 5600 221 4864 PaulaJeff Wilson Hodson Ass Head. General of IT Manager, Sales & Marketing FE [email protected] (01) 609 5641 RiNeilch Carty Lovatt General Sales and Manager Marketing Personal Director Insurance EW [email protected] AnnDrew O ’BrMcErleanien Human Head of Resources Customer Manager Services W www.travelers.ie John Sheehy Head of Claims

V SCOTTISH MUTUAL INTERNATIONAL LTD Styne House SENIOR MANAGEMENT TEAM VHIUpper HEALTHCARE Hatch Street Ciaran McGettrick Managing Director IDADublin Bus 2iness Park SENIORNiall Gallagher MANAGEMENT TEAM Head of Business Support & Director PurcellsT (01)inch 804 4000 JimmyNathan Tolan Bannister Ch Headief Execut of Financeive DublF in (01) Road 804 4005 DrDuncan. Bernadette Lockley Carr Med Headical of DLegalirector and Compliance KEi [email protected] John Creedon Claims Director TW www.smi.ie 1850 444 444 Tony McSweeney Director Individual & Corporate Business E [email protected] Declan Moran Director of Marketing & Business Development W www.vhi.ie Willie Shannon Finance Director Michael Owens Human Resources Director Brighid Smyth Head of Corporate Communications Margaret Molony Director of IT

SCOTTISH PROVIDENT IRELAND Z Styne House SENIOR MANAGEMENT TEAM Upper Hatch Street Ciaran McGettrick Chief Operating OfÀcer Dublin 2 Niall Gallagher Head of Business Support ZURICHT (01) INSURANCE 639 9859 PLC Nathan Bannister Head of Finance ZurF ich (01) House 638 2901 SENIORDuncan MANAGEMENT Lockley TEAM Head of Legal and Compliance BallsbrE [email protected] Park PatrickShay ManleyHiney Ch Brokerief Execut Relationshipive Offi cer Manager Ireland DublW inwww.scotprov.ie 4 Conor Brennan Director of Broker Distribution T (01) 609 1330 John O’Connor Chief Financial Offi cer F (01) 667 0664 Fiona Nicol Chief Marketing Offi cer E [email protected] Mark Thornburgh Chief Operations Offi cer W www.zurich.ie

38 Irish Insurance Federation 34 ZURICHSEB LIFE INTERNATIONAL(IRELAND) ASSURANCE SOLUTIONS COMPANY EUROPE LIMITED (EAGLE34 Fitzwilliam STAR EUROPEAN Square LIFE ASSURANCESENIOR COMPANYMANAGEMENT LIMITED) TEAM LaDublin Touche 2 House SENIORNils Liljeberg MANAGEMENT TEAM Managing Director IFSCT (01) 638 1700 JeffDominic Sissons English Cha Financialirman Controller DublF in (01) 1 638 1701 IanPaul Veitch Fallon General IT Manager Manager & Director TW www.seb.se (01) 859 8600 MarPatrikie CarrollBjarnestig Operat Head ofions Operations Manager F (01) 859 8601 Chris Jolliffe Company Lawyer E zise.cs.administration@ zurich.com W www.ziseurope.com

ZURICH LIFE ASSURANCE PLC Zurich House SENIOR MANAGEMENT TEAM Frascati Road Anthony Brennan Chief Executive Blackrock Matt O’Neill Chief Financial Offi cer SKANDIA LIFE IRELAND LTD Co. Dublin Brendan Johnston Director, Pensions Iveagh Court – Block D SENIOR MANAGEMENT TEAM T (01) 283 1301 David Warren Director, Investment 6-8 Harcourt Road Andre Oszmann Chairman F (01) 283 1578 Peter Gough Chief Actuary & Risk Offi cer Dublin 2 Mark Halewood Director E [email protected] David O’Dowd Associate Director, Product Development T (01) 479 3900 John Hollis Director W www.zurichlife.ie Paul Haran Head of European Hub F (01) 475 1020 Linda Forlan Director E [email protected] Noel Ford Non Executive Director W www.skandia.ie Martin Middleton General Manager

ST. JAMES’S PLACE INTERNATIONAL Fleming Court SENIOR MANAGEMENT TEAM Flemings Place Sheelagh Malin Managing Director Dublin 4 Fintan McKeon Finance Director T (01) 660 6100 Mick Walsh Compliance OfÀcer F (01) 231 3291 E [email protected] W www.sjp.co.uk

STANDARD LIFE 90 St Stephen’s Green SENIOR MANAGEMENT TEAM Dublin 2 Audrey McLaren CEO Standard Life International T (01) 639 7000 COO Standard Life Assurance Limited F (01) 639 7047 Nigel Dunne Head, Irish & Offshore Distribution E [email protected] Andrea Montague Finance & Actuarial Director W www.standardlife.ie Julian Powell Customer Service Director Andrew Johnston Business Change Director Fiona Keane Head of HR

Irish Insurance Federation Irish Insurance Federation 35 39