Director of Service Design The is a With a beautiful and vibrant campus, we provide global EXCEPTIONAL TEACHING community and practical learning to of ideas and people, dedicated to

LIFE-CHANGING EDUCATION inspire and AND RESEARCH empower our students for personal and professional success.

Through our world-class research and innovation, we deliver

TRANSFORMATIONAL IMPACT

on society and shape future digital economy through agile collaboration and partnership with businesses, governments and communities.

2 University of Surrey 3 Ambition, MOMENTUM and energy

WELCOME

PROFESSOR G Q MAX LU AO DL FAA FTSE PRESIDENT AND VICE-CHANCELLOR

AS WE MOVE FORWARDS INTO SURREY’S SECOND HALF CENTURY, OUR PEOPLE CONTINUE TO GROW OUR COMMUNITY, MAKING NEW DISCOVERIES AND UNFORESEEN CONNECTIONS.

The University of Surrey has always been who have just been awarded the Queen’s a pioneer. Since the University’s founding Anniversary Prize. Through decades of in the 1960s, and before that at Battersea ground-breaking research, these academics College, our community has thrived through have uncovered new links between diet and strong connections and collaboration with preventable disease, and brought about the outside world. We’ve formed close major changes in government policy. We’re partnerships with other institutions and all incredibly proud of their achievements. businesses, reaching across geographic There’s a real energy, momentum and boundaries, and used those relationships to ambition to Surrey. It’s always been part of bring potential to life. us, and I’m excited to now be able to share Above all, our strength is in our people. with you how we’re taking that energy forwards into the future. I hope you enjoy Surrey’s academics make extraordinary reading about our future plans - the ‘Surrey discoveries which address some of the Ambition’ - in this brochure, as well as world’s biggest challenges, while setting looking back at our fantastic achievements our students on their own paths of from 2017. In 2017 we marked 50 years in discovery and success. , and now we look forward to the Our intrepid spirit is no more embodied exciting new worlds we are only beginning than by our nutritional science colleagues, to explore.

4 University of Surrey 5 ONLY AT

SINCE OUR FOUNDATION, WE’VE BEEN DEFINED BY Surrey THE ENERGY AND DETERMINATION OF OUR PEOPLE.

WE’VE WON A QUEEN’S OUR PASSION KICK-STARTED A ANNIVERSARY PRIZE FOUR TIMES GLOBAL INDUSTRY

HERE ARE One of the most prestigious honours a As a PhD student in the 70s, Professor SOME OF OUR university can achieve, we’ve been awarded Sir built a command ACHIEVEMENTS one four times: in 1996, 2002, 2011 and 2017. station for amateur radio enthusiasts – the beginning of the Surrey Space Centre and spin-out company Surrey Satellite Technology Limited.

WE’VE WON FOUR OSCARS, SEVEN GRAMMYS AND 12 BAFTAS

THERE’S A PIECE OF US IN EVERY DVD PLAYER AND SUPERMARKET Graduates of our world-renowned Tonmeister® degree course have taken the entertainment world by storm. In 1985 Professor Alf Adams helped make the digital age possible by inventing the strained-layer quantum- well laser, now used in billions of optical electronic devices including CDs, DVDs and supermarket checkouts. THAT EMBODY THE SURREY FROM A BRITISH ICON TO AMBITION. DRIVERLESS CARS

In 1958, alumnus Sir Alec Issignonis designed Britain’s most iconic car in response to the Suez oil crisis. Today, we’re trialling cutting-edge driverless vehicles.

6 University of Surrey 7 A Laying roots, global GROWING AND POINT OF VIEW giving back

OUR ECOSYSTEM OF GLOBAL PARTNERSHIPS CONTINUALLY AT THE UNIVERSITY OF SURREY OUR COMMUNITY SPIRIT EXTEND THE IMPACT OF OUR RESEARCH AND TEACHING. EXTENDS FAR BEYOND OUR CAMPUS.

OUR NETWORK SPANS THE GLOBE Since we planted our roots in Guildford We know that investing in young people is Our global outlook and impact is supported by a rich network of strategic partnerships in 1966, the University has been an an investment in the future of society. We’re with like-minded institutions around the world. For example, the University Global enthusiastic and active member of the local passionate about education. Our Widening Partnership Network (UGPN) is a collaboration with the Universities of Sao Paulo, North community, and we are passionate about Participation and Outreach Department Carolina State and Wollongong, which supports sustainable world-class research, giving back to our home. delivers a programme of activities to local education and knowledge transfer for the benefit of global society. The UGPN has state school students from backgrounds that In 2017, we have continued to offer the propelled forward 45 research projects in areas such as antimicrobial resistance, air are underrepresented at universities because people of Guildford sports, arts and pollution and climate change. we believe in giving opportunities to all business facilities, public programmes regardless of background. and resources, as well as learning and SURREY INTERNATIONAL INSTITUTE A WORLD OF OPPORTUNITY development opportunities through Communication is crucial to maintaining AT DONGBEI UNIVERSITY OF An ever increasing number of Surrey scholarship and community outreach. a good relationship with our neighbours. FINANCE AND ECONOMICS, students are discovering the life-changing Our staff and students also continued to The Students’ Union’s Community Zone CHINA (SII-DUFE) benefits of studying or working abroad build meaningful relationships through and the University’s Public Engagement In 2017 senior staff and students from Surrey as part of their course. Over 470 students voluntary work and charitable giving. team connect with the local community, and Surrey’s twice yearly newspaper Your and China came together to celebrate the spent time abroad in 2017, in countries from In the same way that we enjoy all the University keeps local residents informed. 10th anniversary of our joint venture, SII-DUFE, Argentina to Japan, as well as almost all EU entertainment and culture that Guildford one of the largest British higher education countries. In 2018, Surrey celebrates 10 years has to offer, we invite the public to enjoy We laid our roots in Guildford more than half programmes in China. The Institute is now set of partnership with the Santander Universities all that we have to offer. From stargazing a century ago, and in that time both the town to reach greater heights with the launch of a network, which funds student and staff evenings to sporting tournaments, our and the University have continued to grow new accounting and finance course and an mobility between universities from over calendar of events are as diverse as side-by-side. We support one another and expansion of our joint research activities. 20 countries worldwide. they are enjoyable. share in celebrations, challenges and victories, and will continue to do so for years to come.

8 University of Surrey 9 THE 5G CITY OF THE FUTURE

A RETAIL REVOLUTION Delivery drones able to deliver EXPLORING orders, from retail to takeaways, NEW WORLDS direct to your home. A DIRECT LINE Virtual reality gaming that will TO THE UNIVERSE allow you to immerse yourself Mobile devices able to in another world, with video- control satellites by sending realistic content production and signals into space. ultra-fast connectivity.

BUILDING A 5G future

SMARTER LIVING LIFE-SAVING TECH Smart homes intelligent Wearable technology with THIS YEAR, OUR 5G INNOVATION CENTRE BEGAN TO UNVEIL THE enough to distinguish between the ability to save lives by people and adjust the lighting, reading vitals and sending NEXT GENERATION OF MOBILE COMMUNICATION TECHNOLOGIES temperature and music based information to your doctor or THAT WILL TRANSFORM THE WAY WE LIVE. AS WE TOOK THE LEAD on personalised preferences. to the emergency services. IN A NEW £16M TESTBED HUB PARTNERSHIP, DEMONSTRATED YOUR COMMUTE EUROPE’S FIRST AUTONOMOUS CAR, AND LAUNCHED THE REIMAGINED WORLD’S FIRST 5G DIGITAL GAMING INITIATIVE, THE ‘5G CITY Driverless cars with the OF THE FUTURE’ MOVED EVER CLOSER TO REALITY. ability to navigate traffic with real-time updates.

10 University of Surrey 11 OPENING UP AND BEARING A coming gold together standard

WE CELEBRATED 50 YEARS IN GUILDFORD WITH THE FANTASTIC TEACHING WE OFFER HAS BEEN RECOGNISED OUR ‘FESTIVAL OF WONDER’ IN MAY 2017, INVITING BY THE AWARD OF A TEACHING EXCELLENCE FRAMEWORK GRADUATES AND LOCAL RESIDENTS ONTO CAMPUS (TEF) GOLD AWARD, WHICH MARKS THE UNIVERSITY OF TO WITNESS THE FASCINATING WORK WE DO. SURREY AS AN ‘OUTSTANDING’ INSTITUTION.

Over 6,000 students, graduates and local Our past students were also able to gather We’ve long been confident of the teaching we offer at the residents gathered for the Festival, which and reflect on their experiences with University of Surrey, with a tradition of great teachers and celebrated 50 years since the University Surrey, and on what the University means student-first course design, such as our Professional Training was established on Stag Hill, Guildford. to them today. Hundreds of graduates placements, going back decades. We were delighted in 2017 The Festival hosted student performances, gathered in an ‘Alumni Lounge’ to share when we were awarded a highly prestigious TEF Gold award live music, and opportunities to explore their memories, while a mini museum by the UK Government. They praised the way we stretch and science, technology and the arts – from showcased the University through its five support our students through rigorous course design and touring the solar system to extracting DNA decades. Emily Newman, from the class assessment, and recognised our innovative, personalised from strawberries. of 2006, said: “The day was fun. It was and well-resourced academic provision. rewarding to come back as an alumna The great people that make up Surrey The TEF panel were particularly impressed by the emphasis and see how the University is continually include a number of famous faces, many of we give to embedding Professional Training work placements evolving. That’s a really nice feeling.” which took part in the Festival. BBC Radio 4’s PROFESSOR JANE POWELL within our courses, and by how our staff energetically apply science presenter Jim Al-Khalili, a Professor For younger guests, there were VICE-PROVOST, EDUCATION their outstanding research to help shape our curriculum and in the Department of Physics, and professional coaching sessions at Surrey AND STUDENTS develop our students’ critical and analytical skills. ‘Supervet’ Noel Fitzpatrick, Visiting Professor Sports Park and interactive workshops Our students were also recognised as excellent, with in the School of Veterinary Medicine, were at the University’s School of Veterinary “Surrey students are talented and students from all backgrounds consistently achieving both on hand to talk to visitors about their Medicine – perhaps sparking the ambitious: they come from all outstanding results and a significant proportion progressing inspiring research at Surrey. We were imaginations of the next generation over the world and from diverse to highly skilled employment or further study. Like the also delighted to welcome actors Brian of Surrey students. backgrounds. They are very University itself, our students are also constantly learning and Blessed OBE and Dame Penelope Keith effective in bringing their varied applying their knowledge in new situations. OBE, and former Rugby Union player Sir Ian perspectives to shape the design McGeechan OBE. and delivery of our courses, to Professor Max Lu, Vice-Chancellor, said: “This is a wonderful participate in decisions about recognition of our world-class courses and our longstanding ethos of working with our students to put their learning support and resources, and experience, personal development and future career to define the character of our opportunities at the heart of our approach to education. An academic community.” education from Surrey gives students the best possible start in life and a passport to a global career.”

12 University of Surrey 13 A FACILITIES THAT NET meeting global OF minds events

AT THE HEART OF SURREY’S DYNAMIC CULTURE SURREY SPORTS PARK PROUDLY HOSTED THE FIL IS A TRULY INTERNATIONAL STUDENT BODY RATHBONES WOMEN’S LACROSSE WORLD CUP – DEMONSTRATED AT OUR FIRST CHINESE IN JULY 2017 – A CHANCE TO SHOWCASE OUR GRADUATION CEREMONY IN BEIJING. EXCEPTIONAL FACILITIES.

Held as part of the University’s golden The ceremony was also a chance to Sport has long had a home at Surrey but in recent years, with the anniversary celebrations, the ceremony welcome graduates to the University’s opening of the Surrey Sports Park, we’ve moved into a higher gear, was held at the Beijing Hilton in May 2017 vibrant international alumni community, enabling us to host global sports events and setting us up for great and saw Vice-Chancellor Professor Max Lu which spans 140 countries and connects sporting success in the future. and senior academic staff welcoming 300 over 105,000 former students, and to The FIL Rathbones Women’s Lacrosse World Cup in 2017 saw us Surrey graduates along with their families outline our plans for a future Beijing host athletes from 25 different nations to compete for the title of and friends. Alumni Club. World Lacrosse Champions. England beat two-time champions The event was a wonderful opportunity During the event, an honorary doctorate Australia 10-9 in the third place play-off, securing the bronze medal to celebrate the achievements of Surrey’s was given to eminent scientist Professor with a dramatic golden goal – the team’s first Lacrosse World Cup graduates who are now going out and Tieniu Tan, a former Vice-President of medal since 2005. making a meaningful impact in the world. the prestigious Chinese Academy of Not only did we host the games, but our people were closely Sciences. Dr Tan has collaborated with Professor Max Lu said: “We’re proud to involved too: James Wild, Lead Strength and Conditioning Coach at many of Surrey’s academics and serves KAREN ROTHERY educate young people who will contribute Surrey Sports Park and lecturer in BSc Sport and Exercise Science, on the Advisory Board of the Surrey-China to society and become the leaders of the worked with the England Women’s Lacrosse team throughout the CEO OF SURREY SPORTS PARK Academic Network. future, making a difference to the lives of tournament on strength and conditioning training. “Surrey Sports Park is people around them, and supporting and The Surrey Sports Park is continuing to build on the success of the incredibly proud to have developing local and global economies.” 2017 Women’s Lacrosse Cup event by hosting future Rathbones hosted this major event National Schools Lacrosse Championships, as we welcome school and we can happily children from across the country to the University with dreams of report that it generated PROFESSOR MAX LU being the next world champions. almost £4m worth of PRESIDENT AND VICE-CHANCELLOR Surrey Sports Park provides a range of opportunities for athletes to economic benefit to the “This event was a significant milestone, as it’s the first time we’ve train, improve, and compete on a national and international level, local community.” celebrated the achievements of our Chinese students in Beijing. Our and has hosted competitive events such as the 2010 Women’s Chinese students and graduates make contributions to the University that Rugby World Cup, 2013 Danone Nations Cup and the inaugural Paralympics GB SportsFest. The Park is also home to some of the make Surrey unique. I hope all our graduates have left Surrey with fond world’s top elite sports teams and athletes, and will only grow in memories, lasting friendships and a real sense of achievement.” significance in the years to come.

14 University of Surrey 15 valueNUTRITIONAL SURREY’S PHENOMENAL BODY OF WORK EXPLORING THE LINKS BETWEEN FOOD, NUTRITION AND HEALTH HAS BEEN RECOGNISED WITH A QUEEN’S ANNIVERSARY PRIZE FOR HIGHER AND FURTHER EDUCATION.

The award was announced at a special one for food science in the country by ceremony at James’s Palace at the The Times and The Sunday Times Good end of November 2017. The Queen’s University Guide 2018 and the Complete Anniversary Prize is the highest honour University Guide 2018. that an academic institution can win, and Professor Susan Lanham-New, who has is awarded every two years by HM The been Head of the Department of Queen to acknowledge world-leading Nutritional Sciences since 2010, has research and teaching. played a vital part in establishing Surrey Surrey’s award recognises half a century as a centre of excellence in this field. of pioneering research in cardiovascular Professor Lanham-New said: “The fact that disease, obesity, diabetes, osteoporosis, the judging panel described Surrey’s work vitamin D, iodine and food labelling. Led in nutritional sciences as ‘exemplary’ gives SURREY’S RESEARCH HAS: by our Department of Nutritional Science, us a huge tick that our last 50 years of • Dispelled the myth that dietary cholesterol and the Food, Consumer Behaviour and effort have really made a difference. This increases blood cholesterol, which has resulted Health (FCBH) research centre, the work prestigious award is down to the passion in removing restrictions on egg consumption has not only brought about major changes and hard work of dedicated staff over many in government policy, but has also helped years, and the vision of inspiring academics • Improved our understanding of the impact of transform consumer perception through such as Professor D Joe Millward, who first vitamin D on bone health, in particular with media and public engagement activities. put Surrey on the map in this area.” research into ethnic populations

While conducting this vital research, Surrey The Department of Nutritional Sciences PROFESSOR has also educated over 3,000 future and the FCBH centre’s research continues, • Led to changes in policy for military training and SUSAN LANHAM-NEW practitioners. We were the first university and will no doubt discover more in the nutrition provision, through our work with the Institute of Naval Medicine in Gosport in the UK to teach dietetics and nutrition years to come. “Winning the Queen’s Anniversary Prize gives us together, and today are ranked number great credibility in the field of nutritional sciences • Prompted reformulation of pregnancy specifically, but also in science generally. We will supplements by demonstrating the link between continue to push forward to ensure that this opens iodine deficiency in pregnant women and lower up further opportunities for collaboration with IQ and reading ability in their children. partners both nationally and internationally.”

16 University of Surrey 17 LET’S TALK The Director of Service Design role

BACKGROUND

A KEY MEMBER OF THE IT SENIOR MANAGEMENT TEAM, YOU WILL BE RESPONSIBLE FOR PLANNING THE PIPELINE, DESIGN, BUILD AND DELIVERY OF DIGITAL AND TECHNOLOGY SOLUTIONS.

The post holder will lead a multi-disciplinary team The role will ensure that IT Services engages including: solutions and technical architecture, in constructive conversation with all University research computing, development, system/data stakeholders about their needs and agendas and integration, user experience, project management understands how IT and digital technologies can and it change delivery. bring benefit at every level. This role has particular accountability for ensuring that services are The vision for IT Services at the University of Surrey designed and operated in a truly consistent manner is “To champion IT as a trusted partner and expert and that the needs of those based in all parts of the adviser, to enable the University to keep fulfilling its organisation are considered in all decisions. aim of being a place where life-changing moments happen. To develop a seamless, supportive, IT Services is focused on the delivery of multiple flexible and capable team of IT professionals, services to a large and varied user community, welcomed into a close partnership with Faculties, covering professional services staff, academic staff and students. To create and foster an effective, colleagues and of course our students. This role productive and stimulating environment which will play a significant part in digital transformation, harnesses IT to enhance the working lives and establishing a customer focussed culture and the experience of all members of the University.” professional practices that underpin successful project delivery and a resilient, secure and coherent technical architecture.

18 University of Surrey 19 Key RESPONSIBILITIES

This is a strategic leadership role that is responsible for: Change Management • To perform effectively the post holder must have expert Leadership & Knowledge knowledge of the University’s technical infrastructure and • The post holder is a professional expert in their field and applications/solutions/services portfolio. They will maintain is expected to have an authoritative knowledge and and develop their knowledge by undertaking research and understanding of all aspects of IT infrastructure, applications developing external professional networks. and solutions development and technical change. • The post holder will propose and implement changes to • The post holder is required to possess the conceptual current working practice and develop and define changes ability to address short term operational problems in a in policy, to consistently improve quality and effectiveness of strategic context. This requires an understanding of the service and take into account legislative requirements. University’s strategic aims as well as the internal workings and political dynamics of the day to day operation. • The post holder will use their understanding of the THE ROLE University’s strategic aims to and set quality and service • They will apply their in-depth, comprehensive standards that meet both the user and business needs. knowledge gained through substantial experience to • The post holder is expected to proactively identify service AS PART OF THE IT SENIOR MANAGEMENT TEAM THE POST HOLDER WILL BE A assess complex/novel issues and develop imaginative solutions based on sound understanding of changes improvements and process efficiencies and effectiveness KEY CONTRIBUTOR TO THE SUCCESS OF THE DESIGN AND DELIVERY OF THE and developments at all levels. to reduce costs and enhance the customer and student UNIVERSITIES IT AND DIGITIAL STRATEGY. experience, ensuring service targets and KPIs are Strategic Planning and Resource Management consistently met. • The post holder is expected to operate with a high degree Reporting to the Chief Information & Digital Officer, the of successful projects, change management, support for of autonomy, with minimum referral to the Chief Information Scope of role Director of Service Design will provide leadership and our academic research, systems / architecture development & Digital Officer. • The post holder is responsible for determining the size management to the Service Design function within IT and ongoing innovation, whilst achieving value for money. and shape of their function (within financial constraints) Services and will be a key contributor to the overall strategy Continuous improvement is at the heart of the role, • When faced with situations with intangible or unstructured including the team and organisational structure, supplier and direction of the Department. The fundamental purpose underpinned by looking ahead at new and innovative ways aspects, the post holder will need to define the key issues arrangements and operating models. is to establish, lead and inspire the teams which will be of delivering our services. before recommending and implementing a solution. To responsible for the development of the University’s technical determine the best course of action, the post holder will • The department impacts upon c.19,000 current staff DIMENSIONS and data infrastructure and the delivery of a portfolio of new need to apply analytical, interpretive and constructive and students and plays an important role in creating The Department encompasses approx. 130 employees, with developments. The University recognises that digitisation thinking and a high degree of evaluative judgement. a positive student experience. Errors in judgement is going to fundamentally impact the way it maintains its Service Delivery forming one of the largest areas within the regarding any action taken may negatively impact upon • Significant elements of this role will require the post identity and fulfils its purpose. It has ambitious plans in Department. their experience and could therefore, damage the holder to use their influencing and negotiation skills in every area and expects IT to be at the heart of its digitally reputation of the University. their dealings with colleagues. This will involve persuading connected community. individuals over whom they have no direct authority to • The post holder is expected to act independently and The post holder will have budgetary control and complete tasks to agreed deadlines and within project will resolve the majority of issues they face, however they accountability for their area, ensuring the delivery of services schedules. may seek guidance from the Chief Information & Digital within an agreed budget, with particular focus on delivery Officer when responding to particularly complex and/or • Throughout, the post holder will need to use their novel situations. The post holder has autonomy to make judgement to maintain a steady, balanced approach aimed decisions which may affect the University’s service provision at achieving a solution and ensuring the programme to any stakeholder, without senior management input. delivers against targets. • The post holder takes responsibility for establishing plans, • Where issues/problems are of significantly complex nature determining priorities and setting processes to ensure or fall outside of the remit of the role, guidance may be service targets, objectives and KPIs are consistently met sought from the Chief Information & Digital Officer. and projects are delivered on time and within budget.

20 University of Surrey 21 AN EXCEPTIONAL candidate

QUALIFICATIONS AND PROFESSIONAL PERSONAL QUALITIES MEMBERSHIPS As a senior member of the IT leadership team, the post holder Educated to degree level or equivalent in a related field. will engage with a wide range of stakeholders throughout the organisation alongside key partners / suppliers, and will EXPERIENCE AND KNOWLEDGE influence and implement positive change, which will in turn improve user experiences. • Comprehensive understanding of IT and digital architecture and infrastructure They will be technically competent and strategically astute and • Successful track record of Technology Strategy be able to lead and inspire a team of technical specialists to deliver an outstanding service. development, delivery and execution • Experience of leading the technical aspects of They will understand and have significant experience of change transformational change programmes involving business management, projects, IT architecture and infrastructure and of process, people and organisational change bringing an organisation on the journey through positive change, and will be able to influence colleagues both within and outside • Extensive senior management and leadership the department to implement change. experience in a complex organisation • Track record of establishing and embedding project The ability to work collaboratively as part of IT senior management team and across IT services, as well as alongside management and technical change control processes colleagues and senior staff from other areas within the University, within a complex organisation is of significant importance. • Exceptional ability to communicate and explain complex issues in clear, concise, persuasive language both The ideal candidate will possess the flexibility to work outside core office hours and to provide on-call assistance as required. verbally and in writing HOW TO APPLY • An appreciation of digital terminology, practice The post holder will be expected to be available to act as an A search exercise is being undertaken by our retained and process escalation point outside regular office hours when necessary to make management decisions in supporting and resolving critical advisers, The McLean Partnership. They will support the • Exceptional ability to influence others with empathy and incidents impacting tier 1 services. selection panel to identify the widest field of candidates and strong interpersonal skills to assist in their assessment. • Proven ability to lead and develop staff creating a high performance operations environment and teams For an informal discussion around the role, please contact our retained recruitment advisers - The McLean Partnership on • Demonstrable passion for new technology and the the number below and ask to speak with Toby Gebbie or Paul benefits it can bring for customers Soothill. Alternatively please send an e-mail: • Highly adaptable and flexible, able to adjust quickly to [email protected] new situations and changing priorities 020 3597 6400 • Excellent ability to lead others through complex problem solving challenges To submit an application or for further information, please visit: • Extensive experience working with external suppliers, mcleanpartnership.com/campaigns/director-of-service-design managing large scale contracts and developing out- Closing date for applications is noon on Monday 1st July 2019. tasking arrangements Final stage interviews will be held in July.

22 University of Surrey 23 8711-0519

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