Director of Service Design

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Director of Service Design Director of Service Design The University of Surrey is a With a beautiful and vibrant campus, we provide global EXCEPTIONAL TEACHING community and practical learning to of ideas and people, dedicated to LIFE-CHANGING EDUCATION inspire and AND RESEARCH empower our students for personal and professional success. Through our world-class research and innovation, we deliver TRANSFORMATIONAL IMPACT on society and shape future digital economy through agile collaboration and partnership with businesses, governments and communities. 2 University of Surrey 3 Ambition, MOMENTUM and energy WELCOME PROFESSOR G Q MAX LU AO DL FAA FTSE PRESIDENT AND VICE-CHANCELLOR AS WE MOVE FORWARDS INTO SURREY’S SECOND HALF CENTURY, OUR PEOPLE CONTINUE TO GROW OUR COMMUNITY, MAKING NEW DISCOVERIES AND UNFORESEEN CONNECTIONS. The University of Surrey has always been who have just been awarded the Queen’s a pioneer. Since the University’s founding Anniversary Prize. Through decades of in the 1960s, and before that at Battersea ground-breaking research, these academics College, our community has thrived through have uncovered new links between diet and strong connections and collaboration with preventable disease, and brought about the outside world. We’ve formed close major changes in government policy. We’re partnerships with other institutions and all incredibly proud of their achievements. businesses, reaching across geographic There’s a real energy, momentum and boundaries, and used those relationships to ambition to Surrey. It’s always been part of bring potential to life. us, and I’m excited to now be able to share Above all, our strength is in our people. with you how we’re taking that energy forwards into the future. I hope you enjoy Surrey’s academics make extraordinary reading about our future plans - the ‘Surrey discoveries which address some of the Ambition’ - in this brochure, as well as world’s biggest challenges, while setting looking back at our fantastic achievements our students on their own paths of from 2017. In 2017 we marked 50 years in discovery and success. Guildford, and now we look forward to the Our intrepid spirit is no more embodied exciting new worlds we are only beginning than by our nutritional science colleagues, to explore. 4 University of Surrey 5 ONLY AT SINCE OUR FOUNDATION, WE’VE BEEN DEFINED BY Surrey THE ENERGY AND DETERMINATION OF OUR PEOPLE. WE’VE WON A QUEEN’S OUR PASSION KICK-STARTED A ANNIVERSARY PRIZE FOUR TIMES GLOBAL INDUSTRY HERE ARE One of the most prestigious honours a As a PhD student in the 70s, Professor SOME OF OUR university can achieve, we’ve been awarded Sir Martin Sweeting built a command ACHIEVEMENTS one four times: in 1996, 2002, 2011 and 2017. station for amateur radio enthusiasts – the beginning of the Surrey Space Centre and spin-out company Surrey Satellite Technology Limited. WE’VE WON FOUR OSCARS, SEVEN GRAMMYS AND 12 BAFTAS THERE’S A PIECE OF US IN EVERY DVD PLAYER AND SUPERMARKET Graduates of our world-renowned Tonmeister® degree course have taken the entertainment world by storm. In 1985 Professor Alf Adams helped make the digital age possible by inventing the strained-layer quantum- well laser, now used in billions of optical electronic devices including CDs, DVDs and supermarket checkouts. THAT EMBODY THE SURREY FROM A BRITISH ICON TO AMBITION. DRIVERLESS CARS In 1958, alumnus Sir Alec Issignonis designed Britain’s most iconic car in response to the Suez oil crisis. Today, we’re trialling cutting-edge driverless vehicles. 6 University of Surrey 7 A Laying roots, global GROWING AND POINT OF VIEW giving back OUR ECOSYSTEM OF GLOBAL PARTNERSHIPS CONTINUALLY AT THE UNIVERSITY OF SURREY OUR COMMUNITY SPIRIT EXTEND THE IMPACT OF OUR RESEARCH AND TEACHING. EXTENDS FAR BEYOND OUR CAMPUS. OUR NETWORK SPANS THE GLOBE Since we planted our roots in Guildford We know that investing in young people is Our global outlook and impact is supported by a rich network of strategic partnerships in 1966, the University has been an an investment in the future of society. We’re with like-minded institutions around the world. For example, the University Global enthusiastic and active member of the local passionate about education. Our Widening Partnership Network (UGPN) is a collaboration with the Universities of Sao Paulo, North community, and we are passionate about Participation and Outreach Department Carolina State and Wollongong, which supports sustainable world-class research, giving back to our home. delivers a programme of activities to local education and knowledge transfer for the benefit of global society. The UGPN has state school students from backgrounds that In 2017, we have continued to offer the propelled forward 45 research projects in areas such as antimicrobial resistance, air are underrepresented at universities because people of Guildford sports, arts and pollution and climate change. we believe in giving opportunities to all business facilities, public programmes regardless of background. and resources, as well as learning and SURREY INTERNATIONAL INSTITUTE A WORLD OF OPPORTUNITY development opportunities through Communication is crucial to maintaining AT DONGBEI UNIVERSITY OF An ever increasing number of Surrey scholarship and community outreach. a good relationship with our neighbours. FINANCE AND ECONOMICS, students are discovering the life-changing Our staff and students also continued to The Students’ Union’s Community Zone CHINA (SII-DUFE) benefits of studying or working abroad build meaningful relationships through and the University’s Public Engagement In 2017 senior staff and students from Surrey as part of their course. Over 470 students voluntary work and charitable giving. team connect with the local community, and Surrey’s twice yearly newspaper Your and China came together to celebrate the spent time abroad in 2017, in countries from In the same way that we enjoy all the University keeps local residents informed. 10th anniversary of our joint venture, SII-DUFE, Argentina to Japan, as well as almost all EU entertainment and culture that Guildford one of the largest British higher education countries. In 2018, Surrey celebrates 10 years has to offer, we invite the public to enjoy We laid our roots in Guildford more than half programmes in China. The Institute is now set of partnership with the Santander Universities all that we have to offer. From stargazing a century ago, and in that time both the town to reach greater heights with the launch of a network, which funds student and staff evenings to sporting tournaments, our and the University have continued to grow new accounting and finance course and an mobility between universities from over calendar of events are as diverse as side-by-side. We support one another and expansion of our joint research activities. 20 countries worldwide. they are enjoyable. share in celebrations, challenges and victories, and will continue to do so for years to come. 8 University of Surrey 9 THE 5G CITY OF THE FUTURE A RETAIL REVOLUTION Delivery drones able to deliver EXPLORING orders, from retail to takeaways, NEW WORLDS direct to your home. A DIRECT LINE Virtual reality gaming that will TO THE UNIVERSE allow you to immerse yourself Mobile devices able to in another world, with video- control satellites by sending realistic content production and signals into space. ultra-fast connectivity. BUILDING A 5G future SMARTER LIVING LIFE-SAVING TECH Smart homes intelligent Wearable technology with THIS YEAR, OUR 5G INNOVATION CENTRE BEGAN TO UNVEIL THE enough to distinguish between the ability to save lives by people and adjust the lighting, reading vitals and sending NEXT GENERATION OF MOBILE COMMUNICATION TECHNOLOGIES temperature and music based information to your doctor or THAT WILL TRANSFORM THE WAY WE LIVE. AS WE TOOK THE LEAD on personalised preferences. to the emergency services. IN A NEW £16M TESTBED HUB PARTNERSHIP, DEMONSTRATED YOUR COMMUTE EUROPE’S FIRST AUTONOMOUS CAR, AND LAUNCHED THE REIMAGINED WORLD’S FIRST 5G DIGITAL GAMING INITIATIVE, THE ‘5G CITY Driverless cars with the OF THE FUTURE’ MOVED EVER CLOSER TO REALITY. ability to navigate traffic with real-time updates. 10 University of Surrey 11 OPENING UP AND BEARING A coming gold together standard WE CELEBRATED 50 YEARS IN GUILDFORD WITH THE FANTASTIC TEACHING WE OFFER HAS BEEN RECOGNISED OUR ‘FESTIVAL OF WONDER’ IN MAY 2017, INVITING BY THE AWARD OF A TEACHING EXCELLENCE FRAMEWORK GRADUATES AND LOCAL RESIDENTS ONTO CAMPUS (TEF) GOLD AWARD, WHICH MARKS THE UNIVERSITY OF TO WITNESS THE FASCINATING WORK WE DO. SURREY AS AN ‘OUTSTANDING’ INSTITUTION. Over 6,000 students, graduates and local Our past students were also able to gather We’ve long been confident of the teaching we offer at the residents gathered for the Festival, which and reflect on their experiences with University of Surrey, with a tradition of great teachers and celebrated 50 years since the University Surrey, and on what the University means student-first course design, such as our Professional Training was established on Stag Hill, Guildford. to them today. Hundreds of graduates placements, going back decades. We were delighted in 2017 The Festival hosted student performances, gathered in an ‘Alumni Lounge’ to share when we were awarded a highly prestigious TEF Gold award live music, and opportunities to explore their memories, while a mini museum by the UK Government. They praised the way we stretch and science, technology and the arts – from showcased the University through its five support our students through rigorous course design and touring the solar system to extracting DNA decades. Emily Newman, from the class assessment, and recognised our innovative, personalised from strawberries. of 2006, said: “The day was fun. It was and well-resourced academic provision. rewarding to come back as an alumna The great people that make up Surrey The TEF panel were particularly impressed by the emphasis and see how the University is continually include a number of famous faces, many of we give to embedding Professional Training work placements evolving.
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