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Implementing Avaya Integrated Management Release 6.0

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Implementing Avaya Integrated Management Release 6.0 Implementing Avaya Integrated Management Release 6.0 June 2010 Contents Chapter 1: Preface.....................................................................................................................5 Purpose.............................................................................................................................................................5 Support resources.............................................................................................................................................5 Avaya Professional Services....................................................................................................................6 Avaya Global Services Delivery...............................................................................................................7 Avaya Global Technical Services.............................................................................................................7 Customized management solutions for Avaya Integrated Management..................................................7 Contact information for Avaya support services.......................................................................................8 Related documentation.....................................................................................................................................8 Chapter 2: Application environment......................................................................................11 Integrated Management overview...................................................................................................................11 Voice and messaging system compatibility.....................................................................................................11 Hardware and software requirements.............................................................................................................13 Site Administration: Client computer requirements................................................................................13 Performance and Administration: Server requirements..........................................................................14 Performance and Administration: Client computer requirements...........................................................15 Network Management: server requirements..........................................................................................16 Network Management: client computer requirements............................................................................18 Connectivity requirements...............................................................................................................................19 Hardware and software requirements for remote access...............................................................................19 Symmetric Multi-Processor support................................................................................................................19 Chapter 2: Implementation services......................................................................................21 Product packaging..........................................................................................................................................21 Customer implementation options...................................................................................................................22 Overview of Avaya Implementation Services..................................................................................................22 Basic implementation.............................................................................................................................23 Services organizations involved in Avaya Integrated Management implementations.....................................24 Service Request Documentation............................................................................................................25 Responsibilities of Customer and Avaya.........................................................................................................27 Implementation tasks......................................................................................................................................29 Remote connectivity........................................................................................................................................30 Computing platform.........................................................................................................................................31 IP connectivity.................................................................................................................................................31 Application installation and configuration........................................................................................................32 Implementation verification.............................................................................................................................32 Accessing the Avaya Integrated Management Launch Products page..................................................32 Verifying Avaya Fault and Performance Manager implementation.........................................................33 Verifying Avaya MultiSite Administration implementation.......................................................................33 Verifying Avaya Integrated Management Database implementation......................................................34 Verifying Site Administration implementation.........................................................................................35 Verifying Avaya Provisioning and Installation Manager for Branch Gateways implementation..............35 Verifying Avaya Provisioning and Installation Manager for IP Office implementation.............................36 Verifying IP Office Manager implementation..........................................................................................36 Verifying Avaya Network Management Console implementation...........................................................36 Verifying Software Update Manager implementation.............................................................................37 Verifying Avaya Configuration Backup Restore implementation............................................................39 Implementing Avaya Integrated Management Release 6.0 June 2010 3 Verifying Avaya NM Backup Utility implementation................................................................................40 Verifying Avaya NM Easy Restore Utility implementation......................................................................40 Chapter 3: Linux Server installation......................................................................................41 Installing Red Hat Enterprise Linux 5.4...........................................................................................................41 Upgrading Red Hat Enterprise Linux ES 4.0 or AS 4.0 to Red Hat Enterprise Linux 5.4...............................44 up2date support for Red Hat Linux platforms.................................................................................................45 Proposed solution...................................................................................................................................46 Verifying installation of required RPM files......................................................................................................46 Red Hat Package Manager files.............................................................................................................47 Installing required RPM files...................................................................................................................47 RPM files installed by Performance and Administration release 6.0......................................................48 Improving system security......................................................................................................................49 Index.........................................................................................................................................51 4 Implementing Avaya Integrated Management Release 6.0 June 2010 Chapter 1: Preface Purpose This book provides the customer with an overall strategy for implementation of Avaya Integrated Management applications. It describes the roles and responsibilities of the customer and Avaya Services in the implementation of the applications. This book addresses: • Pre-implementation requirements of the network management computing platforms • Pre-implementation installation of the operating system on the computing platforms • Post-implementation verification checklist The Avaya Data Network Implementation Engineering team (formerly RNIS) provides implementation services for Avaya Integrated Management applications. For more information about planning, consulting, and technical services available from Avaya, see Support resources on page 5. Avaya Authorized Business Partners may also provide implementation services. Details of implementation services offered by business partners must be obtained from the business partners and are not discussed in this book. Support resources Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available. Related topics: Avaya Professional Services on page 6 Avaya Global Services Delivery on page
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