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Homecall Independent Living Services

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Independent Living Services To find out more call 01642 771 339 or visit www.homecall.me Introducing HomeCall... North Star are working in partnership with HomeCall to offer Independent Living Services to our tenants and our communities. Independence is something that we all cherish. For some, maintaining that independence can be challenging as situations change, but with HomeCall you can feel reassured that our team are here to assist you whenever you need us. Our HomeCall team work hard to give you and your family the confidence that, in the event of an emergency, our service is available to you 24/7 every day. This brochure provides information about all of the HomeCall services available to you. You can contact us through telephone or email, and our friendly and helpful staff will talk you through the best service to meet your needs. Our service has been accredited to the Telecare Services Association Code of Practice each year since 2008, evidencing our commitment to quality and our ability to service our customers in the best possible way. Get in touch Call 01642 771339 Visit www.homecall.me Email [email protected] 2 www.homecall.me | 01642 771339 Who uses HomeCall? HomeCall offers support and peace of mind to individuals and families, particularly people who: • Live alone • Are dementia patients • Are elderly • Have recently come out • Are caring for someone of hospital • Are at risk of falling / less mobile • Don’t have regular visitors • Are unwell • Are worried about intruders / • Have learning difficulties bogus callers Monitoring & Response Monitoring Only HARTLEPOOL BISHOP AUCKLAND BILLINGHAM REDCAR MIDDLESBROUGH SALTBURN-BY-THE-SEA STOCKTON-ON-TEES BROTTON TEESDALE AREA ESTON LOFTUS THORNABY BARNARD CASTLE DARLINGTON COULBY NEWHAM YARM GREAT AYTON STOKESLEY CRATHORNE NORTH YORKSHIRE MOORS /ILSHomeCall @ILSHomeCall 3 How it works HomeCall gives you three levels of service to choose from. HomeCall Monitor An easy to use pendant alarm will alert staff in our contact centre who will then contact your next of kin should you need assistance. Our community alarm provides: • Reassurance and support at the touch of a button • Easy access to our Customer Advisors 24 hours a day HomeCall Response In addition to all of the services in the HomeCall Monitor package, HomeCall Response gives you the peace of mind that an Independent Living Advisor will visit you to assist in emergency situations – available 24 hours a day, every day. This service is only available for those living in the monitor and response area shown on the map on Page 3. We will provide you with an easy to use alarm, which can be worn as a pendant or wristband. When pressed, the pendant will alert our staff, who will respond to assist you in your emergency. Step 1 Step 2 Step 3 Press the button An operator will We will get you the on your pendant take your call right response for or wristband within seconds your emergency 4 www.homecall.mewww.homecall.me | 01642 771339 HomeCall Telecare HomeCall Telecare services provide our customers with the ability to wear, or have sensors placed around their home, linked directly to the HomeCall contact centre and response staff, monitored and available 24 hours a day, every day. The connection between you and our contact centre is instant, you don’t have to activate an alarm, the Telecare sensor will tell us the emergency situation. From there, our friendly and experienced staff will provide the right response for your situation. Telecare sensors include: • Falls Sensor • Smoke / Carbon Monoxide • Bed occupancy unit detectors • Chair occupancy sensor • Bogus caller button • Epilepsy sensor • Flood detector • Property / door exit sensor • Temperature extreme sensor /ILSHomeCall @ILSHomeCall 5 6 www.homecall.mewww.homecall.me | 01642 771339 Our Domiciliary Castle Care Teesdale Ltd Quality Care for the Elderly & Care Offer Disabled Thanks to our range of Social support partnerships, you can benefit from a range of domiciliary care Whether you have mobility services signposted to you by problems or would simply value HomeCall. Depending on where some companionship. We can you live, these will be provided by take you to hospital and GP either Heritage Healthcare or appointments, accompany you to Castle Care. social events and activities, as well as provide companionship at home or out and about. Personal care A discreet personal care service Practical support designed to support you with Whether you’d like help to prepare day-to-day living, as well as meals or need a hand with the providing you with the support housework, we offer practical needed to help you live life to support services to help you in your the full. daily routine. We are on hand to help with washing, ironing, cleaning and preparing meals. How much does it cost? HomeCall Monitor .......... £3.80 per week* HomeCall Response .... £4.99 per week* HomeCall Telecare ........ Prices available on request Personal care, practical support and social support services are priced on a case by case basis. Costs available on request. * An installation fee may be charged depending on your location. This will be discussed during our initial communication with you. /ILSHomeCall @ILSHomeCall 7 Next steps Accidents amongst elderly and vulnerable people at home happen all of the time. Being part of HomeCall means that we’re there to get the help you need. Our packages are specifically created for you, and with you, to meet your needs. To help you remain independent at home, using the contact details below, get in touch with one of our experienced and friendly staff who will discuss your options in more detail. We will arrange the most appropriate option to meet the needs of you and your family. Get in touch Call 01642 771339 to find out more Or visit www.homecall.me Or email [email protected] Connect with us: /ILSHomeCall @ILSHomeCall working in partnership with Version 1 April 2016.
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