The finest care. Every 10 minutes. 2018/19 Annual Report Royal Flying Doctor Service Central Operations Every 10 minutes the Royal Flying Doctor Service delivers the finest care to someone living, working or travelling in rural and remote South Australia and the Northern Territory. 9,568 5,669 3,646 88 12,550 956 502 136 Patients transported Remote Mental health Patients Face-to-face Immunisations Oral health Patients supported by aeromedical telehealth patient contacts transported by primary health at remote clinics consultations by Aboriginal Health aircraft consultations road ambulance consultations Coordinator RFDS Medi-Jet 24 departing North Well Station, via Kingoonya, Outback SA - the first dirt landing of a single-pilot aeromedical jet on Australian soil. OUR COVER: Alice Springs Aboriginal Liaison Officer Levi Murray with a client in Central Australia. 2 ROYAL FLYING DOCTOR SERVICE | CENTRAL OPERATIONS 2018/19 ANNUAL REPORT 3 OUR STORY > The Royal Flying Doctor Service of Australia (RFDS) has been saving lives in rural and remote Australia for more than 90 years. Using the latest in aviation, medical and communications technology, the RFDS delivers emergency aeromedical and essential primary health care services to people who live, work and travel throughout Australia, every day (and night) of the year. Established in 1928 by the Reverend John Flynn, the RFDS has grown to become the world’s largest and most comprehensive aeromedical organisation. Nationally, its vital services are delivered via a fleet of 75 aircraft, through the operation of 24 aeromedical bases and six remote primary health facilities across the country. Today the RFDS delivers more than 300,000 patient contacts across Australia every year – that’s one person every two minutes. Services are delivered on a day-to-day basis by six RFDS operating sections – Central Operations, Queensland Section, South Eastern Section, Tasmania Section, Victoria Section and Western Operations. RFDS Central Operations began in 1939 and delivers 24/7 emergency aeromedical and essential primary health care services throughout South Australia and the Northern Territory. It operates four aeromedical bases in Adelaide, Alice Springs, Darwin and Port Augusta, as well as three remote primary health care facilities in Andamooka, Marla and Marree in outback South Australia. The RFDS is a not-for-profit organisation. While supported by Commonwealth, State and Territory governments, the RFDS depends on bequests, fundraising and donations to bridge the gap in operational funding and to finance its capital-raising program for the replacement of aircraft, Our Patrons > medical equipment and other major capital initiatives. Her Honour Our Vision > Our Mission > the Honourable Vicki O’Halloran AO, A mantle of health care Providing excellence in Administrator of the services for improving aeromedical and primary Northern Territory and saving lives in rural, health care across remote and regional South Australia and the His Excellency South Australia and the Northern Territory. The Honourable Northern Territory. Hieu Van Le AC, Governor of Our Promise > The furthest corner. The finest care. South Australia 4 ROYAL FLYING DOCTOR SERVICE | CENTRAL OPERATIONS 2018/19 ANNUAL REPORT 5 HIGHLIGHTS 2018/19 > Community partnered Q Fever Mental Health vaccination program care expansion at RFDS Port Augusta Base Medi-Jet 24 Completion commences of Medical aeromedical Chest upgrade service program First three-way emergency video- health consultation between patient, ‘Flying Psychologist and headspace’ Australia’s most Mental Health Nurse launched reputable charity for the eighth to support year in a row young adults $14.2 million Record-breaking First oral generated from ‘Wings for Life’ health clinic fundraising & Gala Ball 95,769 visitors in the to RFDS tourist bequests Northern facilities Territory 4 4 8 10 12 14 16 38 40 42 44 46 50 52 Our Story Our Vision, Chairman’s Chief Our Services Where Cover Story: Our Footprint Our Activity Our Board & Our People Our Our Financial Mission, Report Executive’s We Work Every 10 2018/19 2018/19 Management Corporate Community Reports Promise Report minutes Partners Partners 6 ROYAL FLYING DOCTOR SERVICE | CENTRAL OPERATIONS 2018/19 ANNUAL REPORT 7 CHAIRMAN’S REPORT > “Our steadfast focus on patient- centred care continues to drive us. Equal access to essential the five strategic pillars which will year in outback SA. Following approach of whom 95 percent delivered babies increased corporate support as an Tony Vaughan has made the successful continue to underpin our growth and by a small group of pastoralists, our with birthweights above 2.5 kilograms organisation ‘Major’ Sponsor for transition to Chief Executive following health care which development: Port Augusta Primary Health Care and less than two percent of mothers the next three years; and the retirement of John Lynch in Service subsequently co-designed and experienced intrauterine growth November, while we also farewelled supports healthier and › Service Delivery – create new models › ‘Papa’ – our first aeromedical jet, co-funded with the pastoralist community restriction and pre-term labour. of care to drive improvements the new Pilatus PC24 known to us three retiring Directors, Janet Chisholm, happier communities a series of fly-in Q Fever clinics which in patient safety, outcomes and Again these measures are indicators of as the RFDS Medi-Jet 24, which Glenise Coulthard and Brendan Eblen, tested and vaccinated 113 pastoralists remains at the forefront experience; effective healthcare delivery. impressed all when it arrived from all of whom have made significant and staff for the disease. Switzerland in April and shortly after contributions over their decades of of everything we do, › Our People – take our workforce As governments, service-delivery volunteer service. and I am delighted to to the next level with the right In the same vein the team at Port partners and our patients continue to had its S. Kidman & Co badging support and culture; Augusta Base has partnered with major place their trust in us, so does the wider unveiled by Mrs Gina Rinehart as I continue to be so proud to be part outback community events to deliver our inaugural ‘Jet’ Sponsor. of RFDS Central Operations, as we report that RFDS Central › Reputation – be recognised as community which continues to loyally requested health promotion in areas of celebrate another year of delivering the most trusted and reputable support our advocacy, fundraising and Our signature and record-breaking Operations continues to men’s health, women’s health, chronic universal access to the finest aeromedical and primary health corporate initiatives, which this year ‘Wings for Life’ Gala Ball – the do more for the people disease and stress management, all while emergency and primary health care to care provider in Australia; generated $14.2 million at a cost of CANDYLAND Ball – was again a administering over 470 flu vaccinations nine cents for every dollar raised. highlight on the calendar, and to what those who live, work and travel in rural of South Australia and Financial Security – financial growth › across all ages at these events. has been yet another successful year and remote South Australia and the which contributes to cost-effective These funds continue to be vital – the Northern Territory. Increased measurement and reporting of of fundraising and public advocacy. Northern Territory. services that are developed with firstly, to meet the shortfall in our clinical outcomes will continue to flourish, operational deficit from the delivery of We thank and acknowledge the I commend to you the case studies funders and consumers; and which have already demonstrated our health services and, secondly, the expertise and dedication of our published later in this Annual Report › Future Development – define our significant achievements in the areas direct source of our overall surplus, marketing and fundraising team, (pages 18-37) which depict these role as a specialist provider of of chronic disease management and which underpins our capital asset along with the selfless contribution health services, importantly through the primary health care and community midwifery. program for the on-going replacement of our volunteer Auxiliaries and personal experiences of patients we aeromedical retrieval services. Our team reports that over the past of our aircraft, medical equipment and Support Groups, community have cared for in the past, and will The plan reflects our contemporary year 88 percent of patients suffering core infrastructure initiatives. fundraisers, individual donors and continue to care for into the future. approach to health care; one which Type 2 Diabetes and under ongoing Our significant capital investment our growing gallery of corporate Our steadfast focus on patient-centred requires greater collaboration with RFDS primary care have a chronic continued this year with the delivery of two partners for their unwavering support. care continues to drive us, and consumers and communities, service- disease management plan in place. Of new aircraft to the fleet and represents It was indeed a privilege to welcome provides the backbone of our new delivery partners and governments these, more than half have demonstrated community contributions of the past and Channel 7 Adelaide and IGA five-year Strategic Plan which was funders while, importantly, maintaining a significant and sustainable decrease lives of those changed in the future: Supermarkets