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Booking Conditions Cruise Booking Terms and Conditions Booking conditions Cruise booking terms and conditions Your cruise booking is with Saga Cruises Limited and subject to alternative ATOL holder, in which case you will be entitled to these booking conditions. These terms and conditions, along with make a claim under the ATOL scheme (or your credit card issuer the documents referred herein, apply to your booked cruise and where applicable). form your contract with us. It is important that you read these If we are unable to provide the services listed (or a suitable booking conditions as they not only define our obligations to alternative, through an alternative ATOL holder or otherwise) for you but also impose some important commitments upon you. reasons of insolvency, the Trustees of the Air Travel Trust may If any part of these booking conditions is found by any court or make a payment to (or confer a benefit on) you under the ATOL administrative body of competent jurisdiction to be invalid or scheme. You agree that in return for such a payment or benefit unenforceable, such invalidity will not affect the other provisions you assign absolutely to those Trustees any claims which you which shall remain in full force and effect. have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent 1. Your cruise contract (or your credit card issuer where applicable). You also agree that When you make a booking you guarantee that you have the any such claims may be re-assigned to another body, if that authority to accept, and do accept on behalf of your party, the other body has paid sums you have claimed under the ATOL terms of these booking conditions. Your contract is created 14 scheme. days following your receipt of the confirmation invoice. You must 2. When you buy a cruise package that doesn’t include a flight, ensure all information you give to us is correct including ensuring protection is provided by way of a bond held by ABTA – The passenger details exactly match passport details. You should Travel Association of 30 Park Street London SE1 9EQ check that the information on the confirmation invoice and ATOL www.abta.com. You agree to accept that in the event of our Certificate (if relevant) is correct and includes details of everything insolvency ABTA may arrange for the services you have you have booked. If any details are incorrect or incomplete, bought to continue, or for a suitable alternative to be provided you must notify us immediately. We will pass on any additional at the same cost as your original booking. You also agree to charges incurred as a result of any details you have provided not accept that in circumstances where the travel service supplier being correct. We reserve the right to refuse to accept and/or not provides the services you have bought, you agree to pay any proceed with any booking at any time. This contract is governed outstanding sum under your contract with us to that alternative by English law and the jurisdiction of the English courts. You may travel service provider. However, you also agree that in some however choose the law and jurisdiction of Scotland or Northern cases the services will not be provided, in which case you will be Ireland if you live there and wish to do so. A complaint may be entitled to make a claim under ABTA’s Scheme of Protection (or referred to arbitration – see section 14. your payment card issuer where applicable) for a refund of the 2. Age qualification monies you have paid. Saga cruises are for anyone aged 50 or over. A travelling Please note that items not purchased through Saga will not be companion or family member travelling with you may be aged 40 protected. or over. 4. Your cruise package price 3. Your financial protection Price: Once booked, the cost of your cruise package cannot be Saga Cruises Limited provides full financial protection for their increased unless you amend your booking. However, Saga reserves cruise packages. the right not to be legally bound in the case of incorrect pricing and 1. For cruises which include a flight, this is through Air Travel acknowledgement of such an error does not mean acceptance of it. Organiser’s Licence number 0308 issued to ST&H Limited Cabins – inside/outside guarantees: With these special offer fares, (another Saga group company) by the Civil Aviation Authority you are guaranteed the minimum grade of cabin shown in the of Gatwick Airport South, West Sussex, RH6 0YR, UK brochure, just not the specific cabin. This will be allocated to you www.caa.co.uk, telephone 0333 103 6350, email claims@cca. later on, sometimes as you embark the ship. If you choose not to co.uk. When you buy an ATOL protected flight or flight inclusive accept your allocated cabin, which could be located anywhere on package from us you will receive an ATOL Certificate. This lists the ship, this is treated as a cancellation by you (see section 7). what is financially protected, where you can get information There is the chance you may be upgraded, although this is subject on what this means for you and who to contact if things go to cabin availability and in no way forms part of this offer. Note that wrong. We will provide you with the services listed on the ATOL twin cabins may have two single beds or a double bed. Certificate (or a suitable alternative). In some cases, where we Price Promise: Should we ever reduce our prices or bring in a aren’t able to do so for reasons of insolvency, an alternative new special offer after you book (optional ad-hoc services are ATOL holder may provide you with the services you have excluded), we’ll work out the difference and pass the value of bought or a suitable alternative (at no extra cost to you). You the saving back to you. This applies as long as the discounted agree to accept that in those circumstances the alternative cruise package is exactly the same cruise package offered under ATOL holder will perform those obligations and you agree to exactly the same terms of sale (which means the full terms that pay any money outstanding to be paid by you under your apply to your package cruise contract, including your cabin grade contract to that alternative ATOL holder. However, you also and whether your cabin is allocated at the time of booking or at agree that in some cases it will not be possible to appoint an embarkation). In calculating any possible saving due, we’ll take into consideration all offers and discounts that were applied at the time of booking and compare the overall price that you’ve been charged 6. If you change your cruise package with the current price. We may pass on the value of the saving in If you wish to change your travel arrangements in any way the form of a higher-grade cabin, on-board credit or other value after your cruise contract is created, for example, your cabin added benefit. accommodation, we will do our utmost to make these changes Optional ad-hoc services: We provide you with the option to but it may not always be possible. Please telephone us on specifically request extras which are in addition to or adaptations 0800 092 0920 or contact your travel agent. If you make of our standard packages. Prices for optional ad-hoc services changes before the balance due date, you will be asked to pay an such as extensions, extra accommodation, upgrades, additional administrative fee of £25 per person for each amendment, and any flights that are not part of a standard Saga allocation and further cost we incur in making this alteration. domestic flights (‘ad-hoc services’) can vary depending on when You should be aware that these costs could increase the closer you book. Please note that adding an ad-hoc service may result to the departure date that changes are made and you should in additional non-refundable charges to our standard packages contact us as soon as possible. Please note that certain travel due to changes in flight dates, changes to our standard allocated arrangements may not be changeable after a reservation has accommodation periods and additional costs passed to us from been made and any alteration request could incur a cancellation third party suppliers. They may also result in an additional or higher charge of up to 100% of that part of the arrangements. If you non-refundable deposit being payable. You will be notified of the wish to change the departure date of your cruise, you will need to total price of your cruise and any increase to your deposit prior to cancel your existing cruise and book the new one – cancellation booking. Please note that where a flight upgrade has been booked charges will apply as per the table in Section 9. Any changes you and there is a change of airline prior to your departure date it may make after the balance due date will be treated as a cancellation not be possible to offer an equivalent upgrade or there may be by you, and cancellation charges will apply (as set out in the table an additional cost payable. In this situation we will offer you the in Section 9). A single supplement may apply if changing from twin opportunity to: revert to economy class and refund you the cost of to single occupancy.
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