Cruise Adviser – October 2017

CRUISE ADVISER

THE ONLY DESTINATION FOR THOSE SELLING CRUISES OCTOBER 2017

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PLUS PERFECT TOP 10: SPECIALITY RESTAURANTS How cruise lines can capture PLAN A CRUISE MONTH PREVIEW millennials – the selﬁ e generation AMSTERDAM DESTINATION FOCUS EXPLORE VENICE aboard the MS Michelangelo

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ED’S LETTER THIS MONTH Millennials are the WHAT WE LEARNT future of cruise P26 CRUISE ADVISER Cruise, more on cruises, and all loved them. We THE ONLY DESTINATION FOR THOSE SELLING CRUISES OCTOBER 2017 often than not, think that cruise is a great way to is seen as an holiday – hence the magazine – and option for have friends of similar ages who do, more elderly too. The reality, of course, is that holidaymakers. customers are not guaranteed to turn That perception is to cruise once they reach a certain PICTURE

PLUS PERFECT TOP 10: SPECIALITY RESTAURANTS slowly changing age and, with all the new tonnage How cruise lines can capture PLAN A CRUISE MONTH PREVIEW millennials – the selﬁ e generation AMSTERDAM DESTINATION FOCUS as cruise lines on the market, there are berths to be AMSTERDAM IS A VERY improve kids’ facilities, entertainment filled. This is why, in this issue, we’re BUSY PORT and introduce more active excursions, looking at the big question: how do The Dutch capital handles but it’s true that many, if not most, cruise lines attract millennials? See over 1,500 river and 140 lines have an average customer age our cover feature on p38, our How ocean cruise ships every year of 60-plus. Of course, it’s the Baby to Sell to Millennials guide (p34), Boomers (and Generation X) who and our interview with new boutique have the most spare cash and, once brand U By Uniworld on p16. P30 retired, the most spare time – and Elsewhere, we explore Croatia cruises, particularly ex-UK itineraries, by coastal cruise (p21), check in with are suited to the older generations. Silversea (p20) and pick our top 10 But what about millennials? speciality restaurants on p44. You Cruise Adviser is a magazine founded can also be in the with chance of and run by people in this age bracket winning a fam trip with Saga by (born between the mid-1980s and answering our simple question on early 2000s), and we have all been p54. We hope you enjoy reading. CARNIVAL CRUISE LINE HAS A SKYRIDE It’s essentially a bicycle you can ride all the way around the top of the ship

P44

SOME OF THE BEST cruise adviser is brought to Sales executive Bryan Johnson Digital you by Waterfront Publishing [email protected] cruise-adviser.com SUSHI IS FOUND AT SEA 020 3865 9338 facebook.com/cruiseadviser twitter.com/cruiseadviser Specifically at Nobu Art director Jensen Brianson Sign up to our weekly update at Matsuhisa’s Sushi Bar Designer Matthew Coles cruise-adviser.com/subscribe Sub-editor Nathaniel Cramp on Crystal Cruises Publisher Sam Ballard cruise adviser is published ten [email protected] cruise adviser times a year by Waterfront Waterfront Publishing, Publishing Limited (registered Publisher Anthony Pearce Arch 462, Kingsland Viaduct, number: 08707515). All rights [email protected] 83 Rivington Street, reserved. Reproduction in London, EC2A 3AY whole or in part without written Head of sales Simon Leeming permission is strictly prohibited. [email protected] [email protected] cruise adviser is printed by 020 3865 9337 020 3865 9360 Wyndeham Grange

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View from the wall of Dubrovnik, Croatia, p21 Contents MIDSHIP 30 InFocus: Carnival beaten track ideas – our Ballard looks at what the Cruise Line guide to selling cruise to industry is doing in order A profile of the all-American, younger customers should to get them on board family-friendly cruise line help you navigate your way that announced it was through the best options 44 10 of the best going trade only last year From celebrity chefs to 38 Generation game onboard cookery classes – 34 How to sell to millennials Millennials are the future of speciality dining is all the From short-haul to long- everything, including cruise. rage in cruise. We select haul, plus some off-the- In our cover feature, Sam some of our favourites

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VRC_CA_FP_170x245_Oc2017_v1.indd 1 20/09/2017 11:52 October 2017 | Forward

FORWARD

3 Ed’s letter

9 News Carnival UK chairman David Dingle shares his concerns about Brexit, while Edie Rodriguez leaves Crystal

12 Agent events A report from the Cruise360 conference in Copenhagen

13 Clia interview Clia’s Andy Harmer and Giles Hawke talk about the Plan a Cruise Month initiative

16 Interview Gary Buchanan talks to Uniworld CEO Ellen Bettridge about the company’s revolutionary new U by Uniworld concept – a boutique river cruise brand aimed at 21 to 45-year-olds

20 Five minutes with Silversea Cruise Adviser’s Bryan AFT cheeks, with caramelised Johnson speaks to the team onion mashed potatoes delivering Silversea’s product 46 New crew to the UK maarket All the latest staff news 57 On the road The people that make your 21 101 reasons to cruise along 47 Fam trips / incentives job easier. This month: Tom the Dalmatian coast The best agent opportunities Morgan from Riviera Travel Simon Leeming takes a Croatian cruise and discovers 49 Directory 58 Final word beauty, history and Game of All the cruise line contact Why the oft-criticised Thrones filming locations details in one place cruise industry should be praised for its speedy 26 Destination focus 56 Recipe response to Hurricane Irma The Dutch capital of An exclusive fron Saga’s Amsterdam, where hip and executive chef George Email [email protected] historic combine perfectly Streeter – slow-braised beef to share your thoughts

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VTA_170806_W17 Campaign Full Page Ad_Cruise Advisor.indd 1 20/09/2017 11:24:32 NEWS Do you have a story for us? Email [email protected]

INTERNATIONAL SHIPPING WEEK Brexit must not harm cruise, warns Dingle In a keynote speech, the chairman of Carnival UK says that the government must ensure foreign tourists can still easily enter the UK following the split from the EU

David Dingle, chairman of Carnival this country to affect the smooth and I believe that media comments UK, used his keynote speech at a Clia processing of cruise customers arriving which highlight the air impact of event as part of International Shipping in and departing from our ports.” cruise ships above all other ships and Week to underline the importance of He added: “Like all other forms of forms of land transport at unfair. protecting the cruise industry from the inbound and outbound tourism, air The Carnival executive went effects of Brexit, saying a failure to do links are essential, so we ask for no on to highlight that state of the so would limit the UK’s attractiveness interference in air operating rules as industry, including that the sector in the eyes of tourists. Brexit takes effect.” now contributes $125 billion to the During his speech, at the Naval He also made a made a case for the global economy. In the UK the cruise & Military Club in London, Dingle industry’s environmental credentials, industry contributes £3 billion, said: “We need the government to saying that the cruise industry had while the total benefit is £7.5 billion. recognise both our needs and our taken a “leadership role” in reducing Overall 74,000 British jobs depend opportunities as Brexit approaches. its environmental footprint. on cruise and for every £1 spent on Crucially we must not allow any “The cruise industry fully and a cruise, £3.50 is contributed to the excessive zeal in limiting entry into actively recognises its responsibility, British economy.

CRUISE-ADVISER.COM 9 October 2017 |Forward

CUNARD / P&O Cunard and P&O SILVERSEA New luxury ship Silver announce changes Moon to launch in 2020 Silversea has announced that it is to build a new ship, named Silver Moon, to Partnership team which will be launched in 2020. The new vessel, which will be a sister ship to the recently launched Silver Muse, is to be built by Italian shipyard Fincantieri, in a contract worth about €310 million. It will be able to handle 596 passengers. Manfredi Lefebvre d’Ovidio, chairman of Silversea, said: “Based on the high praise Silver Muse has earned with our guests, we are eager to move forward with a sister ship, which will bring us closer to fulfilling my father’s dream of a 12-ship fleet. We pride ourselves on delivering an outstanding luxury cruise experience, and are delighted to partner once again with Fincantieri.” The new ship will expand the The two Carnival-owned lines decide to split joint company’s fleet to 10. sales force in order to “solidify brand distinction” See p20 for more on Silversea Cunard and P&O Cruises have “As we enter this period of announced that their trade sales unprecedented growth it is critical team is to split. The company, which that we recognise the distinct currently has a joint sales force under requirements and nature of each the Partnership programme, will brand and offer an appropriate level CORAL EXPEDITIONS split the team in order to “solidify of individual support to each of our Aussie adventure brand distinction”. agent partners who will continue to Alex White will continue to play a vital role for our brands. line expands fleet oversee the team until the changes “It is for this reason that we are Coral Expeditions, the Australian are officially finalised in mid-2018. announcing the introduction of adventure line, will launch its fourth White will then become vice president individual sales teams for Cunard ship in mid-2019, with a further of sales and distribution for P&O, and P&O Cruises, which collectively vessel intended to follow. reporting into Paul Ludlow. represents a significant increase in This ocean ship, designed for Cunard will have a new sales team, dedicated resource.” cruising to remote areas, will carry which will be overseen by David David Rousham added: “This is an a maximum of 120 guests. It will Rousham, currently international evolution of the sales organisation feature twin ‘Xplorer’ tenders; a development vice president. He will and underpins the need for distinct lecture lounge; all outside-facing become vice president of UK sales sales requirements for each of the two cabins (more than half of which and international development, brands. Getting the right guest on have private balconies); multiple reporting to Simon Palethorpe, the right brand is vital to meet future indoor and outdoor bars; and a gym. Cunard senior vice president. sales needs and we are committed to It will be built by Vard, a Norwegian In a letter to agents, White said: making further investment to meet shipbuilder with 70 years of history. “Together we have enjoyed two and grow the new to cruise audience.” The line currently sails to record sales years for our brands. The Partnership Team name will Australia (Kimberly, Cape York and P&O Cruises will welcome the largest continue to exist but will be known as Arnhem Land), Papua New Guinea, cruise ship ever built for the UK the Cunard Partnership Team and the the Spice Islands, Indonesia and the market to its fleet in 2020. P&O Cruises Partnership Team. South Pacific.

CRUISE-ADVISER.COM 10 October 2017 | Forward

CRYSTAL CRUISES Edie Rodriguez departs CEO and president replaced by Tom Wolber with immediate effect

Crystal Cruises, the luxury travel company, has appointed Tom Wolber as its new president & CEO following the surprise departure of Edie Rodriguez. The appointment was working closely with him to ensure Cruise Line where he served as senior made effective immediately. Crystal remains unmatched in the vice president of operations. “Tom’s proven leadership skills will luxury travel segment.” “It’s been an extraordinary be invaluable to Crystal as the line Tom Wolber said: “I look forward experience leading Crystal to global takes delivery of four river ships in to spearheading some of the prominence,” said Rodriguez. 2017 and 2018 as well as the first of most innovative new-builds and “I’m happy to turn over the reins, the ‘Endeavor Class’ expedition yachts experiences the cruise industry has knowing Crystal is well served by the in 2019,” said Tan Sri Lim Kok Thay, ever seen in the years ahead.” incredibly talented and hard-working chairman of Genting Hong Kong and Wolber has held numerous people throughout the organisation. Crystal Cruises. “Tom has our full high profile roles across the cruise I look forward to announcing my new confidence and we look forward to industry, including 10 years at Disney endeavour shortly.”

SAGA ROCKY MOUNTAINEER Sister ship to Spirit of Sneak peak at new Discovery announced luxury train cars Saga Cruises has announced plans Last month, Cruise Adviser joined business development manager, to build another ship after the Rocky Mountaineer at the Stadler told us that around 60 per cent of all launch of its first-ever new build. train factory in Berlin to take a look the company’s holidays sold in the UK Spirit of Adventure will be at its new GoldLeaf dome cars, which are packaged with an Alaska cruise. delivered in 2020, a year after Spirit will travel through the Canadian See our pre and post special of Discovery sets sail. The ship will Rocky Mountains. Craig Upshall, in November for more. carry fewer than 1,000 passengers and be all balcony. Robin Shaw, chief executive, said: “Thanks to strong demand and the desire of Saga members to keep doing the things they love, I am delighted to confirm a second new ship. This is an incredibly exciting time for Saga cruises and I am immensely proud of my team, and the customers that will continue to help shape the look and feel of our future fleet.”

CRUISE-ADVISER.COM 11 October 2017 |Forward

AGENT EVENTS Cruise360 in Copenhagen Gary Buchanan reports from Clia’s new immersive conference for European travel agents which took place last month in the Danish capital

In early September Clia held its inaugural European travel agent event Cruise360 in Copenhagen. This three-day immersive conference attracted 180 agents and offered them practical advice and support to grow their cruise sales. On top of from seminars held on board Regal Princess and Norwegian Getaway, there were ship tours, local excursions and evening events as well as a Trade Fair and Cruise360 Masterclass learning programmes. The main aims of Cruise360 were to showcase the experiences Copenhagen has to offer, give agents the opportunity to see for themselves two ships that rarely visit British ports and to learn from the experts. The underlying theme was cruise destinations – with the popular event for the industry in Copenhagen was very expensive for message ‘Discover Together’ aimed at North America and Australasia, but the delegates. I think hotel partners enhancing cruise business. The event the Copenhagen event allowed us could have offered a better rate.” He was moderated by Andy Harmer, to showcase one of the many ports was also disappointed that Princess SVP membership & director, Clia UK featured on popular cruise itineraries, Cruises and NCL didn’t take the & Ireland (read our interview with and allowed us to bring the wider- opportunity to showcase speciality Harmer on p13). European community together too.” restaurants during the two lunches Destination experts included Kathryn Beadle, managing director held on board saying, “With such a Robin West, expedition team leader of Uniworld, commented, “This is small group of delegates the cruise for Seabourn; while Peter Kollar, the start of what could well be a lines missed a trick by not giving head of international training & key event. It’s been good to give agents fine-dining experiences at development at Clia discussed ‘Why agents a chance to experience what Sabatini’s or Cagney’s.” cruise destination knowledge is key Copenhagen has to offer, while However, he was full of praise to your business’. Conference session sharing best practice and networking for the event saying, “Seeing the speakers included Stuart Leven, has been an added benefit.” product is the only way to resonate vice president EMEA and managing These views were reflected by with agents.” He praised NCL for director RCL Cruises Ltd and chair of Mandy Wright of Your Perfect Escape showcasing their ‘Burn the Floor’ Clia UK & Ireland; as well as Kyriakos – an independent travel consultant production show to the assembled Anastassiadis, CEO of Celestyal in Leicestershire. “Having not been delegates. He also appreciated the Cruises and chair of Clia Europe. to a Clia-organised event before, value of ‘Discover Together’ during Tom Fecke, secretary general of I was a little unsure of the benefits, the working sessions. Clia spoke to Cruise Adviser saying, but it exceeded my expectations. The Harmer echoed this sentiment: “Cruise360 brought partners and masterclasses were well pitched with “We understand the need for stakeholders together,” while Andy a good mix of cruise specific and self- destination knowledge, and with Harmer added: “Our UK-based development sessions,” she said. such a diverse range of destinations events are very successful, and However, Phil Evans, owner & available, we aim to repeat Cruise360 a great opportunity to bring the managing director of Swansea-based in a new city, where again we will UK and Ireland cruise community tour operator Cruise Nation had a put education and professional together. Cruise360 is already a very few reservations. “Accommodation in development at the core.”

CRUISE-ADVISER.COM 12 October 2017 | Forward

CLIA INTERVIEW “Cruise is about working together” Sam Ballard speaks to Clia’s Andy Harmer and Giles Hawke about the Plan a Cruise Month initiative, which aims to focus attention on the industry

a lifetime. The final week will focus on Asia, which is booming – both as a source market and for Brits wanting to go. AH: By focusing on destination we can talk about all of the different types of cruise at the same time. Destination is also the main reason why people cruise – it’s one of the points of difference that travel agents can make with guests who have never cruised before.

Giles Hawke (left) Why should agents get behind and Andy Harmer Plan a Cruise Month? GH: The financial benefit of selling There are few initiatives that Clia UK Alongside this we’re also making cruise is the main reason. The average has pushed as successfully as Plan cruise more visible in the public selling price is high and so, therefore, a Cruise Month. The programme, consciousness through working with are the commissions. Repeat bookings which started in 2008, has grown in media partners and making more are also strong. If nothing else, terms of both the time covered (it noise on social media. What we’re agents should be thinking about started as just a week) and the regions trying to do is to get people who have their profitability and bottom lines. that take part (it is now global). The never considered a cruise before to do There will be a huge amount of noise idea is to get as many people talking so more actively. around the industry because this year about cruise as possible and use that Andy Harmer: What the Clia team it will be in every territory. With less attention to help agents boost sales. has done this year is to focus on effort, they can get on the back of Clia then helps its members make the destinations. So, rather than focus what is happening globally. most out of the sales drive through on what happens on the ship, the social media campaigns, events and focus is on the places you can go and What can agents do to get involved? sales tools. We spoke to Andy Harmer, visit. We’re breaking that to bite-size AH: We’ve tried to make it as easy as SVP membership & director of UK & chunks so that people can understand possible to get agents involved this Ireland, and Giles Hawke, Clia deputy the breadth of offering available. It’s year. We’ve sent out selfie boards and chairman, to find out more. not just the Med or the Caribbean. have encouraged agents to send us pictures of their own holidays or fam Cruise Adviser: What exactly is Will there be any changes this year? trips. I hope that means we can make Plan a Cruise Month? GH: We’ve got a four-week schedule some additional noise – while it is Giles Hawke: Plan a Cruise Month is starting on October 2. We start with difficult for one cruise line or travel an opportunity for the travel industry Europe, which will include everything agency to make a big impact during – and by that we mean cruise lines, from Mediterranean and ex-UK to Plan a Cruise Month, it is easier if we travel agents and the media – to European river cruise. The second pull together as an industry. focus wholeheartedly on cruise and week will focus on the Americas, with get that in front of as many potential Alaska, the Caribbean, Transatlantic Where can they go in order to customers as possible. From a Clia cruises, Mississippi and then the more learn more? perspective it’s a way of getting travel expedition type cruising with South AH: We’ve sent out a pack to all agents to sell more cruise and adding America and the tip of Antarctica. of our members and there’s tons hooks to help them sell more. It’s also Week three will focus on Australasia, of information on our website – a way to increase visibility for those which is growing in popularity, cruiseexperts.org – or you can join who aren’t selling cruise – or who are although it’s got a long way to go as a in on social media by using the only selling it reactively. lot of people still see it as a holiday of hashtag #CruiseMonth.

CRUISE-ADVISER.COM 13 Svalbard Longyearbyen ITINERARIES INTRODUCING Devon Island GREENLAND Bear Island ARCTIC North Cape Disco Island January – February 2018 | Antarctica Ilulissat TromsØ Kangerlussuaq March – April | Africa Cape Dorset SILVER Reykjavik Kristiansund April – June | Northern Europe & the British Isles Dublin Leith June – August | Arctic & Greenland St. John’s EUROPE & London September | Canada & New England CANADA BRITISH ISLES Bilbao October – November | South America Lisbon ATLANTIC CLOUD OCEAN December | Antarctica

Santiago De Cuba EXPEDITION Dakar CENTRAL AMERICA AFRICA Panama Canal NAUTICAL MILES Silver Cloud Expedition offers the ultra-luxury Tema 70,533 distinctions of a classic Silversea ship combined Ascension Island SOUTH AMERICA Callao DESTINATIONS with the strength and manoeuvrability required St Helena 189 for expedition cruising. And thanks to her recent Antofagasta Walvis Bay conversion, she ﬂ aunts the gleaming interiors PACIFIC NEW DESTINATIONS OCEAN 32 Capetown and sophisticated hi-tech equipment of what is Puerto Montt essentially a brand new ship. Gough Island SHIP STATISTICS Falkland Islands INDIAN Punta Arenas South Georgia OCEAN Ushuaia PACKAGES GUESTS (200 IN POLAR REGIONS) 254 Antarctic Peninsula ANTARCTICA 2 TOTAL VERANDA SPACE WHY YOUR GUESTS WILL LOVE 553.8M ANTARCTICA ALL-INCLUSIVE PACKAGE SILVER CLOUD EXPEDITION RESTAURANTS 4 FOR A LIMITED TIME ONLY • Included daily shore excursions in small groups of £999 ROUNDTRIP ECONOMY CLASS AIR** no more than 14 people TO SANTIAGO DE CHILE + 1 NIGHT POST-CRUISE HOTEL • Wildlife and nature encounters WORKING WITH SILVERSEA • Simultaneous exploration by all guests • The highest expedition team-to-guest ratio in • Dedicated trade support team expedition cruising at 1:13 (1:11 in polar regions) • UK-based reservation team INCLUDED INCLUDED INCLUDED CHARTER FLIGHTS PRE-CRUISE HOTEL TRANSFERS • Daily presentations and lectures by experts • Excellent commission rates (to/from Ushuaia) & luggage handling • State-of-the-art lecture theatre • Online and in-agency training: silverseaacademy.com • Lectures streamed live to all suites • Brochure supply through trade-gate.co.uk • Exclusive partnership with the Royal Geographical • Marketing collateral and support ARCTIC ALL-INCLUSIVE PACKAGE Society • Groups Programme • Silversea Advocates – our agent recognition and • The highest crew-to-guest ratio in expedition reward programme cruising at almost 1:1 • Online booking tool – 24/7 access to live availability • Butler for all suite categories and bookings • All ocean-view suites – 80% with a private veranda INCLUDED INCLUDED • Largest suites in expedition cruising – CHARTER FLIGHT TRANSFER from 22m² (237 ft²) to 122m² (1,313 ft²) (from or to Arctic) (from or to the pier)

• 5 dining options – more than any other ice-class ship • Free WiFi throughout the ship* • Beverages in-suite and throughout the ship, For more information or for reservations please call 0207 340 0700 including champagne Visit: Silversea.com | Email: [email protected] • Onboard gratuities included Online training: silverseaacademy.com Order your brochures through trade-gate.co.uk

* One hour free WiFi per day for all guests. Unlimited free WiFi for guests sailing in select suite categories. ** Flights are available from select UK gateways on select voyages departing in November/December 2017 and January/February 2018. Book by 30 November 2017.

CruiseAdviserAd.indd 1 18/09/2017 15:07 Svalbard Longyearbyen ITINERARIES INTRODUCING Devon Island GREENLAND Bear Island ARCTIC North Cape Disco Island January – February 2018 | Antarctica Ilulissat TromsØ Kangerlussuaq March – April | Africa Cape Dorset SILVER Reykjavik Kristiansund April – June | Northern Europe & the British Isles Dublin Leith June – August | Arctic & Greenland St. John’s EUROPE & London September | Canada & New England CANADA BRITISH ISLES Bilbao October – November | South America Lisbon ATLANTIC CLOUD OCEAN December | Antarctica

CruiseAdviserAd.indd 1 18/09/2017 15:07 October 2017 | Forward

INTERVIEW “An opportunity to reach a new audience” Gary Buchanan talks to Uniworld CEO Ellen Bettridge about the new U by Uniworld concept

The sedate world of river cruise is exploring the waterways of Europe, So how will this new concept in about to get an adrenaline rush. Russia, Egypt, India and Asia. river cruise aboard two ships that Cruising next April, U by Uniworld Earlier this year Ellen Bettridge, wouldn’t look out of place in hip is a radical concept aimed at 21 to president and CEO of Uniworld design magazines go down with 45-year-olds who want to experience announced details of U by Uniworld, young Brits? Cruise Adviser met up the pulse of Europe along the Rhine, the first cruise brand of its kind. with Ellen Bettridge to find out. Main, Danube and Seine rivers. Offering a fresh approach to Uniworld was founded in 1976 experiential travel, this new concept Cruise Adviser: Tell us more and in 2004 the company was will feature unique itineraries on two about the thinking behind such acquired by The Travel Corporation, completely refurbished ships – the a novel approach to what many a highly successful international River Ambassador and the River perceive as a placid holiday choice travel group which now has more Baroness – renamed The A and The for more mature cruisers. than 30 top brands in its portfolio, B. These 120-passenger vessels will Ellen Bettridge: Uniworld has including Trafalgar, Insight Vacations, boast the sophistication of a boutique always strived to lead innovation Contiki and Red Carnation Hotels. hotel with black exteriors and a cool in the river cruise industry and we With a fleet of 13 river vessels, interior design with open communal saw a great opportunity with U to Uniworld has created a new spaces and chill-out lounges – just reach an entirely new audience. benchmark in luxury river cruise what today’s style lodestars are after. River cruise is a seamless, affordable

CRUISE-ADVISER.COM 16 October 2017 | Forward

and comfortable way to experience all that Europe has to offer. We are incredibly proud to create a brand that will broaden the interest in this type of experiential travel to a younger audience.

Can you reveal more details about the novel design of the two ships, and what facilities and entertainment will be onboard? With a maximum capacity of 120 adventurous travellers, the first two U ships – The A and The B – will boast sleek, black exteriors with fully- renovated and equally intriguing interiors. The main restaurant – Dine – will feature communal tables and local, farm-to-table cuisine. There will be top-deck lounges, where guests can sip craft cocktails and lap up the live entertainment and international DJs. The ships will serve as fully- equipped waterfront contemporary hotels, taxis, bars, restaurants, cafés, nightclubs and yoga studios – all in one. With a clean, modern finish, the bedrooms will come in three categories – all with river views. Suites will feature French balconies; there will also be Balcony bedrooms and Studio bedrooms. Solo travellers can take advantage of single rooms or special room share rates.

What else are you offering that will transform the image of river cruise, which is frequently perceived as a bit fuddy-duddy. By establishing an age range of 21 to 45-years old for U, we’re sending a message to millennials and young gen X-ers that this product has been built specifically for them – with activities and experiences that they would want to have on a river cruise. The line-up of onboard programming includes Wine & Paint Classes, Mixology Classes and Chef’s Table Cooking Classes. Each day guests are given flexible options to explore in one of three ways – included excursions and activities, optional ‘U Time’ outings, or a self-guided tour of the cities. Adventurers can rock climb or white water raft; while explorers can kayak through Unesco World Heritage Sites.

CRUISE-ADVISER.COM 17 October 2017 | Forward

What about at night when the entertainment norm for river cruise is a singer at the keyboard and an early night? When night falls, ‘U Hosts’ will be on hand to take guests to local hotspots and hidden gems in each city. Experiences range from visiting a U Host’s favourite nightclub in Amsterdam to exploring the banks of the Seine in Paris at midnight.

And what differentiates the itineraries? We’ve reinvented the river cruise notion to offer four seven-night itineraries from April to October including Rolling On The Rhine, Germany’s Finest, The Danube Flow and The Seine Experience. All of these offer overnight stops and longer stays in major cities like Paris, Vienna, Amsterdam and Budapest. We also have two festive holiday cruises: our four-night A Merry Little Christmas Cruise and seven-night Dashing Through The Danube, which include a trek through a Bavarian Forest to Passau’s Christmas Market; a Viennese Christmas excursion; and an exclusive Christmas concert in Klosterneuburg Abbey.

Lead-in price for a seven-night cruise is £1,499 for a Rolling On The Rhine or Germany’s Finest cruise. For more information visit ubyuniworld.com

WHAT’S DIFFERENT?

We look at how U by Uniworld longer (10-days) comes in at about be given tours of the local food scene differs from the company’s usual £3,599 per person. So, it’s clear and be invited to share a meal in the product, and the pricing structure that Uniworld believes that its home of a “U Host” – it’s obvious that and partnerships that really make it current prices are too high for its a lot of thought has gone into it. Add stand out from the river cruise crowd new target market. to that the bike rides, hiking, yoga It will be interesting to see if U and visits to local pubs and bars, and It’s great to see companies like takes off. However, with partnerships we can’t help but think that U by Uniworld investing in new concepts like VizEat – where passengers will Uniworld could be on to a winner. and ideas such as U by Uniworld to try and change the idea that a river cruise is only for those pushing 60. These are luxurious city breaks that take passengers right into the heart of a destination while serving some incredible food along the way. Why wouldn’t that appeal to Millennials? U by Uniworld’s Danube cruise, which runs from Regensburg to Budapest is priced from £1,799 per person (the company points out that’s £225 per day). A Uniworld Danube cruise that runs two days

CRUISE-ADVISER.COM 18 The World’s finest ultra-luxury cruise line

30 years ago Seabourn pioneered ultra-luxury cruising, and, to celebrate this milestone, throughout 2018 our guests will enjoy special events, cocktails and gifts, as well as 30th Anniversary Event offers. ULTIMATE ALASKA & INSIDE PASSAGE BOOK BY 14 NOVEMBER 2017 Seabourn Sojourn | 12-nights | 4 June+; 25 Sep 2018 Vancouver, Cruising Queen Charlotte Sound, Ketchikan, 30TH ANNIVERSARY OFFERS INCLUDE: Cruising Clarence Strait, Transit Snow Pass, Sitka, Inian Islands, • Complimentary Three Veranda Suite Category Upgrade* Icy Strait Point, Juneau, Cruising Tracy Arm, Transit Decision • Complimentary Veranda for Ocean View Category Passage, Cruising Summer Strait, Wrangell, Cruising Behm Narrows & Misty Fjords, Cruising Rudyerd bay, Prince Rupert, Upgrade* Cruising Grenville Channel & Princess Royal Channel, Klemtu, • Complimentary 300 minute Internet Package per person* Cruising Bella Bella, Alert Bay, Cruising Johnstone Strait, • US$300 per Suite Shipboard Credit* Transit Seymour Narrows, Vancouver. • £300 per person Air Credit* Cruise from: £4,999+pp | Fly/Cruise from: £5,969+pp • Up to 30% Combination Cruise Savings on select voyages* US$300 per Suite Shipboard Credit* PLUS 3 Category Suite Upgrade* 300 min internet package* Book Penthouse and Premium Suites and your clients receive: Penthouse & Premium Suite amenities~ • Complimentary Unlimited Internet Package per Suite*~ +Lead fares based on 04/06/18 • US$1,000 per Suite Shipboard Credit*~

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RESERVATIONS: 0344 338 8610 | www.seabourn.com e-mail: [email protected] | For online training visit: seabournacademy.co.uk October 2017 | Midship

FIVE MINUTES WITH… Silversea Bryan Johnson speaks to CEO Manfredi Lefebvre d’Ovidio, as well as the team delivering the luxury line to the UK, about how they are adapting to the current market

“Innovation implies that you are Muse, the line’s new flagship, fortune to bring their grandchildren taking certain risks,” says Silversea Silversea has announced plans for on the experience of a lifetime. CEO Roberto Martinoli from the a tenth ship, Silver Moon, set for purposely understated Venetian completion in 2020. Cruise Adviser The confidence in the European Lounge on board Silver Muse. caught up with members of the team market, and the European style, Since its inception in 1994, responsible for delivering the product is what defines Silversea among Silversea, whose founder Antonio to the UK market. their competitors, but the company Lefebvre d’Ovidio was replaced in has also been pioneering luxury- 2001 by next of kin Manfredi Cruise Adviser: Demographics are style, expedition cruising since Lefebvre d’Ovidio, has sought always important to luxury cruise introducing Silver Explorer in 2008. to benchmark luxury for the lines, it’s always about who you’re How has the UK been responding industry. Luxury that’s carefully targeting and how best. How to the range of products? curated. “More like an Italian, did Silversea form a personality Lisa McCauley, managing director, European in general,” says Martinoli, and adapt it to suit its market UK & Ireland: The UK is the largest echoing both the company’s without losing its individualism? long-leading booking market that personality and the stylishness one we have, so, not even just for naturally assumes of an Italian. Barbara Muckermann, chief Silversea, but generally within the Alumni of the Francesco Morosini marketing officer: Earlier, travel industry, the UK is an early Naval Military School, Martinoli we really wanted to stress our adopter of new products. and d’Ovidio form an intellectual international sophistication, we The UK, from a Silversea partnership, driving Silversea forward wanted to say to the world that perspective, is the second largest as an innovator in the industry. we’re not like others just bringing source market. Hell will freeze over It’s clear that Silversea has Americans from Palm Beach, we before I lose that second position. prioritised the uniqueness of want to be interesting for the British its products, whether classic guests. We want to hear multiple Barbara Muckermann: I think, or expedition. It’s not for everyone languages on board. sincerely, that the most important and they’re proud of that: but if What we’ve seen, particularly in tool that is under development is you’re selling to customers with a our type of demographic, is that strengthening the trade portal. The taste for luxury travel, Silversea they’ve changed their priorities. They trade comes first for us and always should be on their map and yours. don’t care about buying a new car will be – particularly if Manfredi Following the launch of Silver anymore, but they would spend a keeps building all these ships!

Left: cruise adviser’s Bryan Johnson poses a question. Above: Lisa McAuley and Connie Georgiou of Silversea with journalist and newsreader Michael Buerk

CRUISE-ADVISER.COM 20 October 2017 | Forward

COSMOS 101 reasons to cruise along the Dalmatian coast From beautiful scenery and ancient history to Game of Thrones film sets, Simon Leaming samples small-ship cruising along the Croatian coastline

A revolution is upon us! There is no 12 and 30 people, providing an operators chartering named ships longer simply a choice of offering affordable and sociable but ultimately to provide packages that remove your clients a river or ocean cruise. simplistic experience. Standards any operational risk. Both coastal cruising and canal are far removed from mainstream I decided to see what all the fuss barging are set to change the cruise cruise and the ‘allocated on arrival’ was about and joined the beautiful market in the coming years, with nature of the old ships can result in Princess Aloha, a Deluxe category trips along Croatia’s Dalmatian coast disappointment from clients. ship operated by Kompas Croatia, becoming particularly popular. But as the popularity increases, a cruising lower Dalmatia between Cruising in Croatia isn’t new and new wave of larger, more luxurious Dubrovnik and Split, an itinerary for years a flotilla of gulet style coastal steel-hulled ships are being built sold through several established cruisers have cruised between the looking far more like mega-yachts tour operators and fully packaged islands and along the coast, owned and providing standards that by Cosmos from £1,023pp including by locals and run by co-operatives make them more appealing to the VIP home pick-up. such as Kompas and Katarina Line. mainstream market. This boom in Our week began at Gruz harbour These traditional wooden-style Croatian cruise has been assisted by in Dubrovnik with a welcome dinner ships typically cater for between trade-friendly cruise lines and tour and chance to meet the crew before

CRUISE-ADVISER.COM 21 October 2017 | Forward

an early morning cruise outside the old town of Dubrovnik and into the historic harbour, which doubles as King’s Landing in Game of Thrones. After the first of our relaxing daily swim stops in secluded bays, we cruised to Mljet, a beautiful island featuring lagoons with turquoise waters and a monastery in the middle of Veliko Jezero lake. Day three saw a particular highlight in the walled town of Korčula, rumoured to have been the birthplace of Marco Polo, with a beautiful small church complete with its own Titian painting and a clock tower providing views over the cobbled streets. Another of our excursions was a walking tour of Split including the famed Diocletian’s Palace, home of the murderous Roman Emperor of the same name and yet another Game of Thrones film set. The cruise then doubles back down the coast and to the quaint harbour Clockwise from above: A view of Dubrovnik; the town of Bol, our second destination beautiful Dalamatian coast; on Brač island. After a swim stop on the Cathedral of St Domniusa a deserted island, we dock in Hvar, in Split; Split at sunset known as the St Tropez of Dalmatia, playground to the rich and famous, and hideout for Prince Harry. Once back in Dubrovnik, surrounded by the comparatively gigantic ocean cruise ships, we take a tour into the old town to discover the hidden secrets of a city still scarred by the Balkan conflict that took place only 25 years ago. The fortress perched above the old town tells the history of the Serbian and Macedonian siege which left 95 per cent of houses in the popular old town damaged by shelling. Generally, every day involves a swim stop and two ports of call, including an evening stopover to explore a town at leisure and to find your own taverna. All excursions are included, from cruising down the Cetina River and numerous walking That’s the gem of this cruise, it’s four-course lunches along with two tours to wine tasting at a vineyard in sociable yet relaxing, you get to know four-course dinners during the week, the fishing town of Trstenik. all seven of the crew by name, you with catering provided for most diets. Clientele varies depending on can spend time in the bridge while There was always too much food and which tour operators have space, cruising and dining is open seating it left me feeling like I would be too but is typically made up of British, in a cosy lounge allowing you to heavy for the plane home. Australian and American passengers move around and talk to all your The key is to choose the correct meaning English is the main language fellow passengers. You can enjoy itinerary for your client’s needs, among the 20-30 passengers. scrumptious buffet breakfasts and with a variety on offer, each with

CRUISE-ADVISER.COM 22 THREE CRUISES IN CROATIA

Eight days along the coast

Kompas Croatia — MS Eden Split (round-trip), April 28, 2018 From £695pp

A similar itinerary to Princess Aloha but providing the opportunity to allow your clients extra time in the beautiful city of Split or in the nearby beach resort of Makarska on the Croatian Riviera.

Seven nights with Montenegro

CroisiEurope — MS La Belle de l’Adriatique Dubrovnik (round-trip), April 26, 2018 From £1,464pp

The flagship of the CroisiEurope fleet is a great way to cruise the Dalmatian coast with a visit to Montenegro. This package includes flights, transfers and VIP home pick-up

Eight days including Bosnia

a selection of the many islands in Dubrovnik, where we enjoyed along the coast. Cruises tend to be the wonderful food, the hilly, cobbled Intrepid — ship allocated on arrival Sibenik-Dubrovnik, April 2018 a round trip from either Dubrovnik streets and also took a cable car to From £1,530pp or Split, or alternatively you can the fortress on the mountain, with travel along the whole coast from its magnificent views across the city Ideal for those keen to enjoy a more Dubrovnik to Zadar. and down the coast. rugged Croatian cruising experience — sharing facilities, paying into a kitty But no Croatian cruise would Join the revolution and sell your at the local supermarket during be complete without adding extra customers one of the best ways of the cruise. Also includes flights and nights before or after. We stayed on seeing Croatia. a trip into Bosnia.

CRUISE-ADVISER.COM 23 Receive Launching Spirit of Discovery £100 New ship, new brochure, new incentives for you voucher for every conﬁ rmed booking You’re familiar with the concept of boutique hotels… aboard Plus… win a Spirit of Discovery we’ve taken it to a new level by applying it to hotel stay! cruising. All the service, personality and luxury you expect, but in a new enchanting location every day. It heralds a new era of boutique style cruising and some incredible new incentives for you.

£100 in shopping vouchers for every ocean cruise booked We’ll give you £100 in shopping vouchers for every ocean cruise conﬁ rmed before October 31, 2107.

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£100 shopping vouchers: To claim, email [email protected] with booking details. Applicable to bookings Call FREE on 0800 074 8021 or visit saga.co.uk/agents conﬁ rmed by October 31, 2017. The weekly prize draw to win a UK boutique hotel break runs for four weeks from September 25, 2017. Facebook prize draw: Only one entry per agent. The winner will be randomly Become a Saga expert, visit sagaexperts.com selected from the entries posted. For full terms visit saga.co.uk/agents. Saga holidays are for anyone aged 50+. A travel companion may be 40+. NHA-SC6628 (September 2017). Find us on social media Saga Trade Team Receive Launching Spirit of Discovery £100 New ship, new brochure, new incentives for you voucher for every conﬁ rmed booking You’re familiar with the concept of boutique hotels… aboard Plus… win a Spirit of Discovery we’ve taken it to a new level by applying it to hotel stay! cruising. All the service, personality and luxury you expect, but in a new enchanting location every day. It heralds a new era of boutique style cruising and some incredible new incentives for you.

£100 in shopping vouchers for every ocean cruise booked We’ll give you £100 in shopping vouchers for every ocean cruise conﬁ rmed before October 31, 2107.

Win a boutique hotel break in our weekly prize draw Every Spirit of Discovery booking you make will give you the chance to win a boutique hotel break in our weekly prize draw.

PORTS OF CALL Amsterdam The historical and hip Dutch capital plays host to thousands of river and ocean cruise ships every year

From the pretty tree-lined canals, to Amsterdam is now Europe’s the myriad museums, quirky shops eighth most by popular city by visitor and quaint cafés, Amsterdam is one numbers, and cruise contributes of Europe’s great cities to wander considerably to this. The city was aimlessly around, whether that’s over named the Best Cruise Destination a few hours or a few days. in the British Isles & Western Europe Those cold northerly winds aside, in the first Cruise Critic Cruisers’ it’s the perfect cruise port of call: Choice Destination Awards, and enchanting, intriguing and, as it’s not without good reason. The port relatively compact, easy to navigate. – one of Northern Europe’s largest In fact, few destinations can claim – is conveniently located (walking to be as important to cruise as the distance from Centraal station and 20 Dutch capital. The gateway to the minutes from the airport) and allows Rhine, the city is from where river easy access to the city centre. It’s a cruises on Europe’s most popular busy capital city – with a population waterway usually begin or end, and of around 845,000 – but is small where Clia hosts its annual River enough to get to know. Once you’ve Conference, inviting six or seven mastered the complex network of operators to showcase ships at the canals (of which there are at least city’s impressive docks. It’s also an 165) it’s easy to navigate, too, important ocean call: a popular mini- particularly by bike. There are more cruise destination (particularly when than 880,000 bicycles in Amsterdam paired with Bruges) and often part of (yes, more than there are people) a wider itinerary around the region and 400km of bike paths, making it (be it cruises to Scandinavia or the the undisputed cycling capital of the Baltic). It handles an average of 140 world. A staggering 57 per cent of ocean and 1,500 river cruise ships a locals use their bikes every day, and year, according to the ship-tracking there’s no better or more authentic website CruiseMapper. way to enjoy the city. It’s no surprise

October 2017 | Forward

that many river cruise lines now organise bike tours through the city. The first stop for any tourist has to be the canals, which are surrounded by the picturesque Golden Age houses. The period, roughly spanning the 17th century, was when the Netherlands was an economic, artistic and military powerhouse: the Bank of Amsterdam was established in 1609, a precursor to the first true central bank, as trade boomed. Artists such as Bartholomeus van der Helst, Pieter Pietersz Nedek, Johannes Vermeer and Rembrandt van Rijn were born in the first half of this century. About 7,000 historic buildings from the period – many of them merchants’ mansions near the canals – remain, as do many of the masterpieces by artists of the time. At the sprawling Rijksmuseum you’ll findThe Night Watch by Rembrandt, as well as paintings by Jan Steen, Vermeer and Frans Hals. The museum has 8,000 pieces on display, from a The Rijksmuseum and (below) total collection of one million. The one of the city’s famous canals Rijksmuseum jostles for attention in the city’s Museum Quarter with the Stedelijk Museum (modern art), and the Royal Concertgebouw (concert hall) and the Van Gogh Museum. Anne Frank House, found on the Prinsengracht canal, and close to the Westerkerk (Western church), attracts more than a million tourists a year. A visit to the house, where the Jewish diarist and her family hid for two years during the Nazis’ occupation of the Netherlands, is deeply moving. Those wanting to see a different side of the city can board one of the many free ferries from behind Centraal station. Head for NDSM, an old shipping wharf that now hosts music and a flea market in an industrial setting. Noorderlicht Café – in a massive greenhouse – is one of the city’s best, albeit hard to find, street food. Viet View (Vietnamese) original works by Rembrandt inside, places to grab a bite to eat and a beer. and Jabugo Iberico Bar (Spanish) are and its chairs have copper plates Another must is Vondelpark, the particularly notable. inscribed with the names of famous city’s most popular green space, But Amsterdam is best enjoyed sat guests: Mick Jagger and Walt Disney which boasts an open-air theatre outside a bar or café on the canals – have dined there (not together). with shows from June until August there are few better places to watch With many cruises beginning and a sculpture by Pablo Picasso. It’s the world go by. A particular favourite or ending in the city (Holland also only a stone’s throw from the is the Eetcafe Singel 404, while the America Line’s ms Amsterdam is Museum Quarter and not far (in the nearby d’Vijff Vlieghen, found in a homeported here), there are plenty of other direction) from Foodhallen, one 17th century canal house, is one of the opportunities for guests to enjoy this of the city’s best spots to grab some city’s most storied venues. There are endlessly fascinating city.

CRUISE-ADVISER.COM 28 Promotion

Yellow Bike Amsterdam: we know it, we show it

Our team of friendly and knowledgeable guides look forward to welcoming you for a real Amsterdam ride. Join one of our many tours and discover everything our city has to offer

City Bike Tour District. You will also see undiscovered countryside. A friendly, local tour guide Depart: daily at 10:30 or 13:30 Amsterdam with its idyllic small will lead the group in a leisurely way Duration: ± 2 or 3 hours canals, quiet hidden courtyards and over scenic bike lanes into the heart With a bicycle you can reach places beautiful views. Our experienced guides of this green land of dykes and water. that remain inaccessible to others. will show you the way and tell you about We will visit a windmill and stop for a This safely guided two or three-hour the fascinating history and evolution of short break in a beautiful little fishing bicycle tour will give you a fascinating Amsterdam over the years. village. Your guide will provide extensive picture of Amsterdam’s famous and information about the history of this rich history. During the tour you will Countryside Bike Tour area and the never-ending struggle of pass all the city’s interesting highlights Depart: daily at 10:30 the Dutch against the sea. So, sign up such as the old harbour, the charming Duration: ± 4 hours now for an unforgettable day of fun and Jordaan quarter, the Anne Frank house, Had enough of the hustle and bustle fresh air. the Rijksmuseum, Vondelpark, the in the city? In five minutes we can take Amstel river and the infamous Red Light you out of town into the lovely Dutch Bike rental Do Amsterdam as the Amsterdammers do: rent a bike and discover the city at your own pace. In just a short amount of time you can visit many highlights, such as the cosy Nine Streets or one of the many museums that Amsterdam has to offer. On a bicycle you can cover a great distance in a short amount of time. Want a break? Just park your bicycle in one of the city’s many bicycle racks. Use our Yellow Map to easily find your way in the ‘Venice of the north’.

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It takes just five minutes to walk from Amsterdam Centraal station to Yellow Bike

CRUISE-ADVISER.COM 29 October 2017 | Midship

INFOCUS Carnival Cruise Line

Sam Ballard profiles the all-American, family-friendly, big-ship line that decided to go trade only last year, because it believes “travel agents rock”

When Carnival Cruise Line sales channels were not penetrating the envelope when it comes to announced last November that it the market to the extent that the having a good time. Its ships have was going trade only, there were few investment necessitated. By choosing everything on board from iMax raised eyebrows across the industry. to work with agents, Carnival was cinemas to massive waterparks. The biggest cruise line in the world recognising that it needed specialist There are SkyRides (bikes that are has 25 ships serving a predominantly sellers to shift the product. pedalled through an aerial circuit), American market. While in the past Carnival is predominantly aimed a partnership with Dr Seuss (that the company has flirted with having at families. The line is renowned for includes a Dr Seuss Bookville kids’ ships in the Mediterranean, they have its Caribbean cruises that operate out club) and some pretty impressive never lasted long. Its entire fleet now of more than 10 US ports. Mexico events, called Carnival Live, with sails out of American ports. and Hawaii are two other major artists such as Chris Tucker, Gladys For Carnival Cruise Line that destinations for the company, while Knight and Journey performing. deployment has certain ramifications. Alaska and New England represent If you were to position Carnival The first, obviously, is that it has taken the rest of its programme. There will within today’s market, it would sit what is a hugely popular mass market typically be a couple of European with Royal Caribbean, Norwegian offering in the States and turned it cruises when a new ship leaves the Cruise Line and MSC. Ships are into a long-haul offering in the UK. It shipyard, but not much beyond that. typically large – its latest ship, could even be regarded as niche. The The resort-style line is known Carnival Vista, has capacity for about end result is that typical consumer for its party cruises and pushing 4,000 passengers – and come with

CRUISE-ADVISER.COM 30 October 2017 | Midship

plenty of outdoor space to help enjoy the Caribbean sunshine. When it comes to food options on board, there are typically a number of paid for and included restaurants available. From Mexican cantinas and Guy’s Burger Joint to Seafood Shacks and JiJi’s Asian Kitchen – as well as the main dining room. The line has its own private island – Half Moon Cay in the Bahamas – where guests can take a number of excursions, including horseback riding, kayaking, snorkelling and encountering stingrays. “At Carnival Cruise Line, we think travel agents rock,” said Iain Baillie, vice president UK & international sales. “Not only do we provide interactive fun training, a choice of rewards for booking Carnival Cruise Line through our Loyalty Rocks Club and ensure agents experience Carnival Cruise Line first hand, we also pay great commissions, offer extensive gross and net rate pricing across our product range and have a very user friendly booking portal.” Carnival Cruise Line is a company that personifies American style cruising more than any other. From its cuisine, to the entertainment on board and big casinos. There are four ships currently under construction for the line, which are due to be launched in 2018, 2019, 2020 and 2022.

THREE CARNIVAL CRUISES

Four days in the Caribbean 13-nights in Europe 15-days in Hawaii

Carnival Sensation Carnival Horizon Carnival Miracle Miami (round-trip), May 17, 2018 Barcelona (round-trip), April 2, 2018 Los Angeles (round-trip), From $359pp From $1,129pp December 2, 2018 From $1,709pp This classic Carnival short includes One of the few chances for British calls at Nassau and Half Moon Cay, guests to sample Carnival in Europe This December cruise includes four the company’s private island, where will come next year when the days at sea before paradise calls at guests can ride horses and bikes. company launches its new ship. Maui, Honolulu, Kauai, Kona and Hilo.

CRUISE-ADVISER.COM 31 Luxury Cruising with the Experts

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To book, call: 01283 744370 or visit: www.rivieratravel.co.uk/agents Contact us for agency sales support, email: [email protected] Riviera Travel booking terms and conditions apply. Prices correct as of 20-09-17. Luxury Cruising with the Experts

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There is a cruise out there for everyone and, as our feature on reaching millennials (p38) hopes to prove, this includes under-35s. Most cruises may have an average age of 60 plus, but cruise lines are increasingly looking to attract younger customers, and we see no reason why 20-somethings wouldn’t love a cruise. We’ve spoken to those who have never cruised before and those who have, as well as those agents who have sold to millennials, to help put together this How to Sell guide. The following is not exhaustive, but we feel it gives a good idea of what millennials want. Despite the negative adjectives that are quite often attached to this group, it’s a wide-ranging generation, covering everyone from school-leavers to honeymooners and those now with young children. We’ve split options into short-haul, long-haul and off-the-beaten-track holidays, and picked cruises that can be broadly defined as being either active, cultural or romantic, with all budgets accounted for.

Where would you like to go?

Short haul Long haul Something p35 p36 different p37

34 Short-haul With Europe on our doorstop, there are any number of cruises available for younger customers, who might otherwise opt for a city break or continental train journey. From cheap and cheerful mini-cruises to ultra-luxury sojourns across the Mediterranean, every budget can be catered for with short-haul cruises. We’ve split these into active, cultural and romantic. The latter is particularly important – many millennial customers will be honeymooners – and Europe offers romance like nowhere else.

What sort of holiday do you want?

Active Cultural Romantic

Who? AmaWaterways Who? Viking Cruises Who? U By Uniworld Where? Danube Where? Northern Europe Where? Seine river When? April-November 2018 When? April-September 2018 When? April-October 2018 How long? Seven nights How long? 15 nights How long? Seven nights How much? From £1,478 How much? From £3,790 How much? From £1,799

River cruises are more associated Viking Cruises’ Scandi-cool U by Uniworld – a brand-new with an older crowd, given their ocean ships are among the most boutique river cruise brand from leisurely nature, but an increasing sophisticated we’ve seen. Cruises Uniworld – specialises in cruises number of cruise lines, including aren’t cheap, but anyone would for 21 to 45-year-olds, which AmaWaterways, are encouraging love this itinerary with calls at are cheaper than the ‘grown- an active programme on their Stockholm, Helsinki, Tallinn up’ originals. This Seine cruise itineraries, with bikes available and one of the world’s most includes an overnight in Paris, on board. This cruise gives remarkable cities, St Petersburg. making it perfect option for guests the chance to cycle from It’s 100 years since the October couples. The line’s excursions – Melk through the breathtaking revolution, so it’s a great time to which include a Midnight in Paris Wachau valley and hike up to the visit and learn more about this walk – have also been picked with castle ruins (where Richard the fascinating period. younger customers in mind. Lionheart was held) once they reach Dürnstein.

CRUISE-ADVISER.COM 35 Long-haul

For those with time and money, there is a whole word of options when it comes to cruise. It’s easy to think of all millennials as being cash-strapped, but cruises often represent great value for money, especially if you’re hoping to see multiple destinations. With food, accommodation and – on all- inclusive cruises – alcohol, shore excursions and sometimes flights thrown in, there are few other costs to worry about. Here, we’ve picked three long-haul options – two in north America and one in India.

What sort of holiday do you want?

Active Cultural Romantic

Who? Holland America Line Who? G Adventures Who? Oceania Cruises Where? Alaska Where? India Where? New York City When? April-September 2018 When? March-August 2018 When? July 25, 2018 How long? 10 nights How long? 16 days How long? 10 days How much? From £999pp How much? From £1,839pp How much? From £2,309

Holland America Line has been G Adventures, one of the world’s This is a perfect cruise for sailing to Alaska for 70 years – leading small group specialists, is honeymooners – sailing out of an incredible and unique cruise one of the companies reinventing New York City on luxury line destination, particularly for the cruise holiday with an Oceania Cruises. It’s one of the customers who like hiking. One emphasis on a younger audience. great cruise experiences and on option to guests is the chance This Ganges trip is a superb a line celebrated for its excellent to traverse the historic, 50km option, taking in Agra – home food. Oceania Cruises isn’t cheap, Chilkoot Trail, once the main to the Taj Mahal – Jaipur and but for those couples looking for route to the riches of the Klondike Delhi, before a river cruise on that special, once-in-a-lifetime during the gold rush era. For the Ganges. There a few more holiday, this is a great option. It those really looking to push the fascinating, culturally rich also calls at Boston, Halifax in boat out, Rocky Mountaineer’s regions of the world, and it’s a Nova Scotia and Bermuda. Calgary to Vancouver pre-cruise favourite of millennial travellers. luxury train is a superb option.

CRUISE-ADVISER.COM 36 Something different As well as short-haul and long-haul options, here we’ve provided some more off-the-beaten-track ideas. Cruise holidays, which are often lumped together as if all the same, offer incredible diversity with itineraries to far-flung, otherwise inaccessible destinations. Want to experience the biodiversity of the Galápagos Islands? The pristine wilderness of Antarctica? Or the ancient history of the Nile? For travellers – both young and old – the answer is a cruise.

What sort of holiday do you want?

Active Cultural Romantic

Who? Hurtigruten Who? Princess Cruises Who? Azamara Club Cruises Where? Norway Where? Japan and South Korea Where? Southeast Asia When? January-April 2018 When? June-October 2018 When? November-December How long? Eight days How long? Five nights 2018 How much? From £1,067pp How much? From £568pp How long? 10 nights How much? From £2,393pp Norwegian fjord cruises are Japan is one of the world’s among the most popular most fascinating destinations. This round-trip from Singapore on itineraries, particularly for It’s not cheap and a lack of the 686-passenger Azamara Quest guests leaving from the UK, but hotel beds is pushing prices up takes in Thailand and Vietnam, Hurtigruten – which has been further, meaning this Tokyo including Bangkok. Azamara sailing this Bergen to Kirkenes (Yokohama) round-trip (that prides itself on its excursions and route since the 1800s – does also calls at Busan, South Korea) this trip includes an ‘AzAmazing things differently. There are hikes, is exceptional value for money. Evening’ at Binh Quoi Village walks and kayaking excursions The cruise also gives guests the (where local musicians will play available throughout the holiday chance to enjoy pre and posts in to guests) as well as a trip to the – and even dog sledging once you the sprawling capital city. Princess Mekong Delta (both from Ho Chi reach the Arctic Circle. Cruises has led the way on Japan, Min City). Intimate, luxurious but more lines have followed. and immersive, this is a perfect honeymoon cruise.

CRUISE-ADVISER.COM 37 MILLENNIALS Generation game

Millennials are the future of everything – even the cruise industry. Sam Ballard finds out what is being done to cater for them and looks at ways of getting them on board

October 2017 | Midship

It seems like you can’t attend a conference, watch the news or even read a copy of Cruise Adviser these days without someone mentioning millennials. We are told that this mysterious group of young people are the future. However, given that they operate like no other group before them, how do you get them on board? Millennials – typically counted as those born between the early 1980s and 2000 – are the first generation to have grown up with the internet. They are “digital natives” who are used to sharing their experiences on social networks. Goldman Sachs, the financial services firm, says that millennials are more likely to live on their own than any other generation before them, which partly explains the growth in the solo travel industry. According to the research, millennials are also more unlikely to buy products like cars or music – instead using services to access them, like Uber or Spotify, in what has been dubbed the “sharing economy”. A strong brand is no longer enough to secure a sale and millennials often look towards their own peer group for advice when making a decision. That being said, their buying decisions are governed by quality over price. Eating better and wellness are a huge part of Clockwise from above: Transatlantic their daily lives, rather than a chore. Fashion Week onboard Cunard’s Queen Mary 2; a 4D cinema on MSC Splendida; So, given all of the above, what is cruise has plenty of photo ops to share the cruise industry doing to attract millennials? And how can you, as agents, better suit your business to the needs of this younger generation? “The traditional way we offer a cruise will be interesting to a millennial for about 30 seconds,” explains Stuart Leven, vice president EMEA and RCL Cruises managing director. “We need to start looking at life through their eyes.” So they did just that, hiring a group of interns from Chester University during the summer holidays and giving each of them a project: how do we attract millennials onto the ships? “They came up with two genius ideas and we’ve implemented them both,” Leven explains. “The first is to get rid of traditional photographers and put people on the ships with iPhones, because millennials don’t want staged, cheesy, airbrushed shots.

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“The second idea is to use the sports staff on board, who are mostly millennials themselves, to set up a Snapchat group at the start of every cruise. All of the millennials can join and learn about what’s great, and what’s not so great, on board.” For Antonio Paradiso, managing director of MSC Cruises, the huge investment the line is making in technology that has meant it is already reaping the rewards. “The age of the average cruise passenger is mid-50s,” Paradiso explains. “For us it’s already mid-40s. Our new ship, MSC Meraviglia, was on the TV show Cruising with Jane McDonald recently and it was the perfect opportunity to showcase the innovation we have on board. It was about getting the wow factor across. “We’ve got flight simulators, bowling alleys, kids’ clubs and LED screens everywhere. The programme was a great way for us to highlight the incredible technology on board. And technology is one of the main drivers of this generation. It is all about highlighting the way in which the industry is investing in its future.” Richard Twynam, the managing director of Azamara Club Cruises, adds that for many millennials it is about having authentic experiences from which they can generate content across their social media channels. “The key thing for millennials is to build their status through the quality of the imagery that they share,” he explains. “By delivering a destination experience they can get those bragging rights through social media. “It might be: ‘Here I am doing a bike tour through Sydney’. Or, ‘Here I am doing a zip line through a Costa Rican rainforest’. That photo will then go on Instagram and Facebook, and talk to other millennials.” Another company that has an offering ideal for millennials is Scubaspa. The line has two 40-guest yachts based in the Maldives and offers passengers a choice between exploring the marine life of the Indian Ocean, with up to 17 scuba dives, or indulging in onboard spa treatments. Barty Olejniczak, the company’s business development manager, explains: “We have intimate ships

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sailing the beautiful waters of the Maldives. We offer experiences such as yoga at sunset or sunrise and scuba dives to see nurse sharks at night. “Guests can choose whether they want to explore coral reefs or the biggest open-air spa in the Maldives. We’ll host fishing competitions and have barbecues on desert islands. It really is something special.” The week-long tours offer dozens of opportunities for millennials to experience the region – and share them on social media. The product is sold through Original Travel. It would be a mistake not to also mention U by Uniworld (see Interview, p16), the luxury river company which is now targeting millennials with their own dedicated brand. The move involves a massive amount of investment from Uniworld and highlights just how important millennials are to the industry. As cruise lines tailor their offering to suit young people, what can agents do to help get that message across? Engagement is top of the list. While enterprising travel agents may previously have booked a stand at a nearby cruise show, golf club or garden centre – that’s not going to be enough to get in front of millennials. Why not pick itineraries or ships that would better suit younger people? With Scubaspa you can cruise Fitness has become such a massive the Maldives in total luxury trend, why not select a few cruises – such CroisiEurope’s CroisiBike holidays (where passengers can cycle up to 65km a day on European rivers) – and try and organise a mailout to a gym’s membership? Or even ask if you can set up a stand in reception on a Saturday afternoon. You could show similar initiative with anything from music to food. Another facet of a cruise to play up to millennials is the idea of a “digital detox”. While it is true that technology is incredibly important, for a lot of younger people the idea of being able to upload one picture to social media and then be “disconnected” is pretty appealing too – and with it lose the temptation to keep checking your emails. Cunard runs a Transatlantic Fashion Week cruise between New York and London

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that seems to have been made with millennials in mind. The line also offers other themes including cartoonists and wine. Investing in social media training is one way of getting out to a wider audience. Companies such as Ginger Juice specialise in social media training for the travel industry and regularly speak at industry events. If you haven’t got an Instagram page why not set one up and post shots of destinations and spas on board ships? Learn what hashtags you can use to start drumming up business. “Travel agents looking to engage with millennials should focus on two main things: authenticity and experiences,” says Bruce Martin, founder of Ginger Juice. “Millennials devour online content, and the more authentic and trustworthy it is, the better. Millennials also crave ‘bucket- list’ experiences. Help them ‘feed the FOMO’ and encourage them to brag about amazing experiences.” Selling to millennials is not rocket science. Like every generation, they want to be different from their parents but essentially the end product will stay the same. They want authentic experiences. They want the ability to relax by beautiful swimming pools or indulge in spas. They want to eat incredible food. You just need to learn how to sell it in a language they understand.

THREE MILLENNIAL CRUISES

Seven nights in the Maldives 14-nights in Central America 11 nights in the Norwegian Fjords

Scubaspa – Scubaspa Ying Azamara Club Cruises – MSC Cruises – MSC Meraviglia Malé (round-trip), July 7, 2018 Azamara Quest Hamburg (round-trip), June 10, 2018 From £2,465pp Caldera-San Diego, From £1,999pp January 25, 2018 This seven-night trip includes all From £1,695pp This cruise, through the stunning meals, dives, daily yoga, flights and Norwegian Fjords, is an incredible transfers available through Original Millennials will love the AzAmazing opportunity for millennials to Travel. Guests also get the use of a Evening, which includes a Day of the experience all the technology that GoPro for the duration of the holiday. Dead celebration in Mexico. MSC Meraviglia has to offer.

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10 OF THE BEST Speciality restaurants Onboard dining has improved so much in recent years, here are some of our favourites

1 2

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Overnights and late sailings aside, incredible 12 venues for just 596 picked Chef’s Table here, its specialist cruise guests must eat on board the guests. Here are some of our favourites cookery school (where you can learn, or ship each night. Fortunately, the from across the industry: just watch the experts cook and eat). choice is greater than ever: from one 1. Acclaimed Japanese chef Nobu Matsuhisa 3. Norwegian Cruise Line’s excellent or two dining options, the number has partnered with Crystal in 2003 to open the Cagney’s Steakhouse also makes our list, dramatically increased in recent years exceptional Silk Road and The Sushi Bar, proving that it’s not just the luxury lines with the introduction of speciality serving some of the best food at sea. with great alternative dining. restaurants: Silver Muse, Silversea’s 2. Viking’s ocean product has some great 4. Rudi’s Sal de Mer, on board Holland new flagship, for example, has an venues – we love Manfredi’s – but we’ve America Line’s Koningsdam, is a French

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9 10

brasserie pop-up in the ship’s Pinnacle Grill. pick of the bunch from Oceania Cruises’ Adam D Tihany – serves incredible thick- The low-lit restaurant serves top quality exceptional speciality restaurant collection. cut prime NY strip steak. French seafood dishes. 7. Princess Cruises’ Crown Grill doesn’t get 9. Scenic Eclipse doesn’t launch until late 5. Silversea’s Le-Champagne, the only the headlines its Italian Sabatini’s gets, but next year, but this venue – Teppanyaki – Relais & Châteaux restaurant at sea, is one we think serves ones of the best steaks at is among the most beautiful we’ve seen. of the most opulent speciality restaurants sea in an incredible space… 10. 150 Central Park is the most up- out there. It even serves gold-leaf risotto. 8… talking of which, Seabourn’s elegant market restaurant on Royal Caribbean, 6. Found on Marina and Riviera, Jacques Grill – a collaboration between three-star serving a six-course menu developed by (from French chef Jacques Pépin) is the Michelin chef Thomas Keller and designer Miami restaurateur Michael Schwartz.

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NEW HIRES Jodie Stuart joins Shearings appoints Claire Monarch’s trade sales team Monarch Holidays has appointed Dutton to new account role Jodie Stuart as national account manager to its trade sales team. Stuart will report to Simon Garrido, head of trade sales. She previously worked for Saga and Cruise & Maritime Voyages. Garrido said: “We are delighted to welcome Jodie to the team. She has great travel and trade knowledge and her experience gained from previous roles will enable a swift transition into Monarch.”

New trade relations manager for Red Sea Shearings has appointed Claire Jane Atkins, managing director Red Sea Holidays has appointed Dutton to the newly created role of at Shearings said: “We are looking a senior trade relations manager. national key account manager for to strengthen our sales team going Ashley Secker, who joins from Shearings Holidays. forward and Claire’s appointment Newmarket Holidays, will develop Dutton, who will take up the is the first step of this process. the operator’s agency sales channels. position from November 6, has “She brings with her an in depth “Demand for Egyptian sunshine over 28 years experience in travel, understanding and knowledge of holidays has really been hotting-up with the last 17 years spent at Super the UK travel trade and the domestic over the last year, so there’s a huge Break, first as a sales executive and market, which I know will be of great opportunity,” Secker said. “My aim then key account manager. benefit to Shearings Holidays. is simple: get Egypt back on the She will work alongside Michael “We want to grow our retail map as the best value, guaranteed Bowers, the operator’s national trade volumes and bringing Claire sunshine destination and put Red sales manager to develop and grow into the business is the start of this Sea Holidays at the front of agents’ relationships with agents. acceleration.” minds when thinking of Egypt.”

Wendy Missenden joins Collette in new UK marketing manager role

Collette has hired Wendy Missenden Collette at such an exciting time in the new role of UK marketing for the business. The Collette manager. Missenden, who previously brand has a long affiliation with worked at Advantage Travel and UK travel agents and is hugely trade VisitBritain, joins from TravelCube, focused, with the vast majority of where she was marketing manager. our business coming through our Michelle Laverick, head of trade partners. marketing, said: “We’re really “I am looking forward to working excited to have Wendy on board. Her closely with our agents and travel experience in retail marketing will partners over the coming months strengthen the team we have in place.” supporting our ongoing commitment Missenden said: “I am delighted to provide enticing and relevant to be bringing my experience to marketing campaigns.”

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FAM TRIPS / INCENTIVES Princess to host biggest ever fam Emerald and Scenic hold agent awards Emerald Waterways and Scenic hosted their inaugural River Awards last month, recognising agents who have been “ambassadors for both brands over the years”. Winners included Hays Travel, Iglu, River Voyages and RiverCruising.co.uk. Travel Counsellors, Readers Offers and Eden Escapes also took home awards. Dawn Quinn, acting national sales manager for both brands, said: “We are delighted with the success of our first ever River Awards. We are very proud of the relationship we have with our trade partners; it is fantastic Princess Cruises is to host 300 travel From November 1 to 30, agents to be able to reward them for all of agents on a single cruise next year can apply by completing an online their work with our brands so far, in what the company has said is its Ocean Medallion training course via and we are looking forward to biggest ever fam trip. onesourcecruises.com. growing these relationships even The trip will give agents a chance Rachel Poultney, Princess Cruises’ more in the future.” to experience Ocean Medallion, director of sales for UK & Ireland, Carnival Corporation’s latest piece said: “We’re absolutely thrilled to of passenger technology, which will be running such a huge event for debut on Princess in November. our agents. Not only will this be The ‘Medallion Mega Fam’ is open to an amazing trip, but agents will APT cooks up 90 years all UK and Ireland agents who can win be able to use and experience the A group of travel agents were a place by making a 2018/19 booking Ocean Medallion so they can see for invited to a cookery school with and entering the code INNO18 themselves just how beneficial it will Luke Ngueyen to celebrate APT’s between September 1 and October 31. be for their customers.” 90th anniversary. The TV chef and restaurateur is an ambassador for the brand. Angela Waite, APT’s head of sales It’s Alana with an iguana! Titan Travel host agents and commercial, said: “Our travel agents had a great time creating at Chessington World of Adventures Vietnamese dishes with Luke. At APT we’re passionate about ensuring Titan Travel hosted more than 20 authentic culinary experiences agents at Chessington World of are a central part of any holiday, Adventure last month. so learning all about the food and Alana Jones (pictured with what cuisine in Southeast Asia from one is actually a bearded dragon), and of the world’s experts was a really Louise Sword from Titan Travel’s exciting opportunity.” agency sales team led the group during the day, which included a private tour of Sea Life Centre and feeding time with lions and cubs. Agents from Premier Travel, Fabulicious Travel, Hays, Thames Valley Travel and Woods Travel, as well as homeworkers from Travel Counsellors and Your Holiday Booking all enjoyed the day.

CRUISE-ADVISER.COM 47 October 2017| Aft

JARGON BUSTER Why cruise lines are making sure that life is suite The rise of suite class – and why it’s good news for agents

On cruise ships, luxury doesn’t just mean fine-dining, elegant décor and a high staff-to-guest ratio, but the abundance of space. Harmony of the Seas may be the largest ship in the world by gross tonnage, but it also carries the most passengers, meaning – in certain areas and at certain times – it can feel very busy. For this reason, cruise lines such as Royal Caribbean International have increasingly expanded suite class, for those who want peace, quiet and space, without giving up West End- spacious – areas, for those guests who dining room), there are exclusive style productions, Bionic Barmen or can afford it. Increasingly, it feels areas – such as The Sanctuary – that surfing simulators. as though these ships are becoming anyone can access, so long as they These top-level guests get access less egalitarian, offering a two-tiered pay. But, for agents, suite class to areas other don’t (such as the experience, as you find on Cunard. is a good thing – a great way Coastal Kitchen), and it’s the same It’s a difficult balancing act, as no to earn more commission. There on Norwegian Cruise Line (with The guest wants to be turned away from are luxury guests, particularly those Haven, which contains 60 suites) and a venue because they don’t have the with kids, who want the care-free MSC Cruises (the Yacht Club). This correct type of room card. On Princess fun of the big, theme-park ships – ship within a ship concept creates Cruises, where guests get Club Class and these opulent areas make more luxurious, quieter – and more Dining (a separate area in the main perfect sense for them.

THREE CRUISES WITH SUITE CLASS

13 nights from Barcelona Seven days in the Mediterranean 12 nights to the fjords

Royal Caribbean – Norwegian Cruise Line – Cunard – Queen Elizabeth Symphony of the Seas Norwegian Epic Southampton (round-trip), Barcelona (round-trip), May 6, 2018 Barcelona (round-trip), April 29, 2018 July 1, 2018 From £2,239pp for suite From £2,516pp for The Haven From £12,089pp for the Grande Suite

Join the world’s largest ship in the Another trip from Barcelona staying Grill suites guests dine in either Med before it heads to Miami. Guests in the opulent Haven. Porthole the Queens Grill or Princess Grill in Royal Suite Class benefit from a Cruise magazine called it the best restaurant on board all of Cunard’s Genie – Royal’s twist on a butler. accommodation at sea. ships – and there’s butler service.

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DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away

CRUISE LINES! Information missing or out of date? Email [email protected]

CRUISE-ADVISER.COM 49 October 2017 | Aft

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A-Rosa Carnival Cruise Line Lucia Rowe, head of sales UK and Ireland Luke Smith, head of UK & international sales 078 4202 6013 020 7378 4660 [email protected] [email protected]

Amadeus River Cruises Celebrity Cruises Brooke Daniels, UK sales manager Isabelle Charlton / Victoria Shipp 080 0035 6411 01932 834 379 (option 2) [email protected] [email protected]

AmaWaterways Celestyal Cruises Jamie Loizou, sales, marketing and digital director Andreas Genthe, country manager sales 033 3305 3902 +30 216 400 9633 [email protected] [email protected]

American Cruise Lines Choosing Cruising Susan Shultz, director of sales Robbie White, managing director +1 203 453 6800 07740 368 379 [email protected] [email protected]

American Queen Steamboat Company Coral Expeditions Katrina Weston, general manager Jan Jepsen, UK and Europe representative 01223 568 904 07702 714 150 [email protected] [email protected]

APT Touring Cosmos Kate Ashman, sales and commercial specialist James Mortimer, agency sales executive 01494 736 147 020 8315 4585 [email protected] [email protected]

Atlas/Kompas Predrag Krivokapic, president CroisiEurope Gabrielle Alam, head of +1 954 258 8531 / +385 9 1975 1735 sales and marketing UK [email protected] 020 8328 1281 [email protected] Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 Cruise & Maritime Voyages [email protected] Lisa Jacobs, head of trade sales 0844 414 6140 Avalon Waterways [email protected] James Mortimer, agency sales executive 020 8315 4585 Crystal Cruises [email protected] Mick Dupont, head of UK sales 020 7399 7602 Azamara Club Cruises [email protected] Lori Scanella, business support executive 01932 834 379 Cruising Excursions [email protected] Simonne Fairbanks, chief operating officer 0800 091 8274 [email protected]

B Cunard Line Belmond Natasha Richardson, director of sales operations Alexis Viols, director of sales – Road to Mandalay 023 8065 7259 and Belmond Orcaella [email protected] +66 2 267 4881 2 Ext 19 [email protected] Tom Dumbrell, sales manager – Afloat in France 020 3117 1408 [email protected]

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D Hebridean Island Cruises Lisa White, reservations manager Disney Cruise Line 01756 704 704 Juliet Holden, account executive [email protected] 080 0171 2317 Heritage Line Andreas Schroetter, director of sales and marketing E +84 120 395 2242 [email protected] Emerald Waterways Lewis Quigley, trade marketing executive Holland America Line 0161 233 1988 James Scott, business development representative [email protected] 0844 338 8600 [email protected] eWaterways Lucy Harris, business development representative Emma Wild, head of sales 0844 338 8600 0808 168 1458 [email protected] [email protected] Hurtigruten Anthony Daniels, head of sales F 020 8846 2666 [email protected] Far Horizon Brooke Daniels, UK sales manager 0800 035 3189 I [email protected] Intrepid Travel Fred Olsen Cruise Lines Andrew Turner, senior business development Becky Smith, trade support manager manager 01473 746 164 080 8274 5719 [email protected] [email protected]

Fred Olsen River Cruises Brooke Daniels, UK sales manager K 0800 021 3172 [email protected] Katerina Line Dea Baretincic, sales manager French America Line +385 51 603 409 Kevin Griffin, director [email protected] 020 7723 2450 [email protected] L

G Latin Routes Jessica Bain, director G Adventures 020 8546 6222 Jerrine Barnett, new business development [email protected] manager 07432 429 836 / 020 7243 9870 ext. 9948 Leger Holidays [email protected] Ashley Dellow, head of retail sales 01709 385 811 [email protected] H Lindblad Expeditions Hapag-Lloyd Cruises Jacinta McEvoy vice president global sales Aishling McLoughlin, sales representative +1 212 261 9000 UK & Ireland [email protected] 07921 223 176 [email protected]

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M Pearl Seas Cruises Susan Shultz, director of sales The Majestic Line +1 203 458 5280 Marie McGhee, sales manager [email protected] 01369 707951 [email protected] Ponant Stephen Winter, international sales director MSC Cruises +33 6 4803 7931 Victoria Taylor, sales operations manager [email protected] 020 7092 8182 [email protected] Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 0870 068 9142 N [email protected]

Noble Caledonia Ports Direct Agency sales Karl Lapage, managing director 020 7752 0000 0843 0843 003 [email protected] [email protected]

Norwegian Cruise Line Princess Cruises Jeremy McKenna, head of sales UK and Ireland Victoria Snelgar, sales operations manager 07408 805 216 023 8065 6613 [email protected] [email protected] Karen Kundi, partnership relations manager 023 8124 5242 Pullmantur [email protected] Simon Chambers, operations manager 0800 021 3180 [email protected] O

Oceania Cruises Q Priti Mehta, head of sales UK and Ireland 023 8024 8604 Quark Expeditions [email protected] Pushparaj Shetty, senior distribution manager +1 416 645 8248 One Ocean Expeditions [email protected] Debra Taylor, new business development 07956 852 197 [email protected] R

Regent Seven Seas Cruises P Caroline Moody, business development executive 023 8068 2283 P&O Cruises [email protected] Natasha Richardson, Anna Salter, business development executive director of sales operations 023 8068 2283 023 8065 7259 [email protected] [email protected] Royal Caribbean International Pandaw Trade support team Marco Rosa, vice president sales and marketing 01932 834 379 07973 876 967 [email protected] [email protected] Riviera Travel Darren Mussell, agency sales assistant manager Paul Gaugin 01283 744 307 Mick Dupont, head of UK sales [email protected] 020 7399 7602 [email protected]

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S Titan Travel Edwina Coppock, agency sales manager Saga Travel 012 9345 0726; 078 3465 2135 Sukina Fagg, national account manager [email protected] 080 0074 8021 [email protected] Travelsphere & Just You Polly Poulton, national account manager Scenic 01858 588 406 Lewis Quigley, trade marketing executive [email protected] 0161 233 1988 [email protected] U Seabourn James Scott, business development Uniworld Boutique River Cruises representative David Chidley, national sales manager 084 4338 8600 07408 855 544 [email protected] [email protected] Lucy Harris, business development representative 084 4338 8600 V [email protected] Variety Cruises SeaCloud Chris Lorenzo, managing director, Seafarer Cruises Anja Ringel, vice president, 020 8324 3114 international markting and sales [email protected] +49 40 3095 9217 [email protected] Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 SeaDream Yacht Club Mark Schmitt, sales director [email protected]

07904 068 407 [email protected] Viking Cruises Andrew Schweitzer, regional sales manager

(south) Shearings 07825 986 996 Michael Bowers, national sales manager [email protected] 01942 823 449 Jenny Wade, regional sales manager (north) [email protected] 07966 995 012 [email protected] Silversea Sales support Volga Dream 020 7340 0700 Brooke Daniels, UK sales manager [email protected] 0800 021 3186 [email protected] Star Clippers Danielle Dudley, UK sales manager Voyages to Antiquity 077 6585 2116 Michelle Daniels, head of groups and [email protected] partnerships 01865 302 2565 [email protected] T

Tauck W Kathryn Coles, UK and Ireland sales manager 080 0810 8020 Wendy Wu Tours [email protected] Adam White, trade support and marketing executive Thomson Cruises 020 7939 9560 Andrew Isherwood [email protected] Commercial support team 020 3451 2762 Windstar Cruises [email protected] Sales team (The Cruise Line) 0800 852 7248 [email protected]

CRUISE-ADVISER.COM 53 October 2017 | Aft

THINGS TO DO

EachGAMESROOM month, we bring you a selection of things to do on your lunch break or journey to the office

CROSSWORD See the next cruise adviser in November for the answer

JULY / AUGUST SOLUTION

ACROSS DOWN

7. Test (11) 1. Ship’s width (4) SUDOKU See the next cruise adviser in November for the answers 8. Mildness (7) 2. Stocking killer? (6) 9. Western hemisphere 3. Early spell afloat (5,3,3) association (1,1,1) 4. Looking after little one? 10. Hotel heiress (5,6) (11) 9 4 8 1 12. Standard score (3) 5. Open-air pool (4) 4 3 8 5 2 7 14. Diplomatic specialist (7) 6. Togetherness (6) 7 2 3

16. Restraint (11) 10. Pope’s office (6) 3 7 9 2 6 JULY / 6 1 3 8 9 AUGUST 11. Reward for leaving a SOLUTION car for too long? (6) 4 9 6 3 8 3 4 6 9 2 8 5 7 1 1 9 5 7 6 3 2 8 4 2 7 8 5 1 4 3 6 9 13. Part of 2 down which 7 3 5 6 5 7 2 3 9 4 1 8 helps you get up (4) 8 2 3 1 4 7 9 5 6 2 6 1 5 4 1 9 6 8 5 7 2 3 9 6 2 3 7 1 8 4 5 15. Corrodes (4) 7 3 4 8 5 6 1 9 2 5 3 8 6 2 5 8 1 4 9 2 6 3 7

CRUISE-ADVISER.COM 54 October 2017 | Aft

QUIZ WIN! See bottom of page for answers Christmas 1. Whose new millennials’ river cruise brand is called U by ______? markets 2. Which recording artist had albums called Rain Dogs and Swordfishtrombones? fam trip 3. Farrokh Bulsara was better known by what name? with Saga 4. David Dingle is the chairman of which cruise corporation? 5. Machu Picchu was built in what century? 6. Netflix seriesNarcos is about which notorious criminal? 7. Who wrote Chitty Chitty Bang Bang? 8. Celebrity Edge’s three-deck lounge is called what? 9. Which author wrote the book The Road Win a single cabin on Saga’s five-night to Wigan Pier? Continental Christmas Markets intinerary, 10. What are the ingredients of the Canadian sailing on Saga Sapphire from Southampton on December 3 and taking in Germany, the dish poutine? Netherlands and Belgium. When was the first World Series? 11. To enter, answer the following question and 12. …and who won it? send your answer to [email protected] with the subject line as ‘October competition’. 13. Seaside is an upcoming cruise ship from which line? What is the name of the new ship joining Saga’s fleet in July 2019? 14. What song famously kept Ultravox’s Vienna off the Number One spot? Terms and conditions apply, see cruise-adviser. com/terms-conditions 15. Name the only country in the world that ends with the letter ‘H’

QUIZ ANSWERS

. 15. Bangladesh Bangladesh 15. . Face You Shaddap Dolce’s Joe 14. Cruises. MSC 13. Americans. Boston

7. Ian Fleming 8. Eden. 9 George Orwell. 10 Chips, cheese curds, gravy. 11 1903. 12. 12. 1903. 11 gravy. curds, cheese Chips, 10 Orwell. George 9 Eden. 8. Fleming Ian 7. 1. Uniworld. 2. Tom Waits. 3. Freddie Mercury. 4 Carnival UK. 5 15th. 6. Pablo Escobar. Escobar. Pablo 6. 15th. 5 UK. Carnival 4 Mercury. Freddie 3. Waits. Tom 2. Uniworld. 1.

CRUISE-ADVISER.COM 55 October 2017 | Aft

RECIPE In the galley This month’s recipe: slow-braised beef cheeks with wild mushroom strudel, horseradish cream, red wine reduction and caramelised onion mashed potatoes, created exclusively by George Streeter, executive chef at Saga Cruises

Method Heat 50g of butter in a frying pan and sweat shallots. Increase the heat, add mushrooms and cook quickly. Season with salt, pepper and tarragon. Cool in a refrigerator. Melt the remaining butter. Take your filo pastry sheets, brush each sheet with butter and place on top of each other. Spread the mushroom mixture evenly on top leaving a 3cm space around the edges. Roll into a sausage shape and brush over with the remaining butter. Bake at 180C for 15 minutes until golden brown.

Caramelised onion mashed potato 400g creamy mashed potatoes 200g caramelised onions

Method Thinly slice your onions and fry them over a medium heat in a little olive oil until golden brown. Fold the onions into the creamy mashed potato and Ingredients In the same pot, add the onions put to one side, keep warm. 1kg beef cheeks – trimmed of fat and sauté for two minutes. Add the and cut into 300g pieces celery and carrots and sauté for one Horseradish cream 100ml olive oil more minute. Season, then stir in 200ml double cream 200g plain flour the garlic, bay leaves and thyme and 50ml white wine 250g chopped celery cook for one more minute. 4 teaspoons horseradish sauce 250g chopped carrots Deglaze the pot with the red 250g chopped peeled onions wine, scraping up all the bits on the Method 2 tablespoons minced garlic bottom. Add the stock, bring to a Add the horseradish to a small pan 3 bay leaves boil, reduce heat to low and simmer. and the wine and reduce by half. Add 1 tablespoon fresh thyme Add the beef and continue to the cream and bring to a slow simmer, 1 bottle red wine simmer for two hours, until the sauce and reduce until you have a smooth 2l beef stock thickens and the meat is tender. consistency. Check for seasoning. Strain the sauce. Method Presentation Heat the oil in a large pot over Wild mushroom strudel Pipe the mashed potato in the centre medium high heat. Season the beef 75g butter of the plate. Slice the beef and place cheeks with salt and pepper to taste 2 large shallots, finely chopped on top of the mashed potato. Spoon and dredge them in flour. Fry to sear 500g wild mushrooms, chopped over the red wine sauce and drizzle the meat and give it a nice golden 2 tablespoons tarragon the horseradish cream. Slice the wild brown colour. This should take two 3 sheets filo pastry mushroom strudel as per photo and to three minutes. Set beef aside. Salt and pepper place to the side of the beef.

For more recipes, see CRUISE-ADVISER.COM cruise-adviser.com/tag/recipe 56 October 2017 | Aft

ON THE ROAD Tom Morgan, key account exectutive Riviera Travel We speak to the people who make your job easier. This month: Riviera Travel’s Tom Morgan

What does your job entail? What’s the best thing about being Sydney for new year, so that was a Mainly commercial meetings and on the road? real favourite. I’ve also just got back visiting agents, I cover the whole The best thing about being on the from a fam trip to India and that was of the UK including Northern road is visiting new places as you something very special. Ireland so I also spend a lot of time never know quite what to expect, travelling. On the rare occasion I am every day is different. Also, getting What do you listen to in the car? in the office then it is catching up on to meet lots of interesting people. A real mix. When I’m working over emails and planning my diary – time a weekend it’s Radio 5 live for the management is very important. What’s the worst? sport, but usually 6 Music or Radio 2. Constant packing and unpacking. (I know, I’m old before my time, I like How long have you worked in I’ve stayed away a lot this year real ale as well.) the travel industry? especially and packing is the one It’s been about two and a half years thing that I don’t enjoy. One thing you couldn’t live without now. Before I joined Riviera, I used on the road? to work in sales and staff training Favourite place to visit? Snacks and water in the car. You in the fitness industry, there are a Tough one as I like a lot of places always seem to get stuck in traffic lot of similarities between the two for different reasons. I’ve been when you are on the way home and industries – just a different product. lucky enough to have experienced have missed lunch.

Favourite thing about Riviera Travel? Price parity with the trade and that we never discount. It means that agents don’t have to give away their commission and customers can book early knowing that no one will ever get a ‘deal’ later.

Biggest myth about Riviera? That we are a small, three- star operator.

If agents want to find out more, what do they do? Email agencysales@ rivieratravel.co.uk or join our Facebook page, which is the first place for all our news. Just search Riviera Travel Agents and request to join.

CRUISE-ADVISER.COM 57 October 2017 | Aft

FINAL WORD Cruise should be commended for relief efforts After the death and destruction caused by Hurricane Irma in the Caribbean recently, Sam Ballard praises the industry’s speedy and invaluable response

The cruise industry is so often the chairman Micky Arison, donated up we work hard every day to create subject of vitriol that it is curious to to $2.5 million each to Direct Relief, moments that will become lifelong see what happens when it delivers Unicef and United Way of Miami- treasured memories for our guests. something so heartfelt as its Dade County to support relief efforts. But this was an opportunity to do Hurricane Irma relief efforts. That money was matched by the so much more than that, and our In cities like Venice cruise ships Micky and Madeleine Arison Family company’s leadership team, led by have becomes representations of Foundation Pledge, making almost president & CEO Frank Del Rio, didn’t mass tourism. This is despite cruise $10 million donated to relief efforts. hesitate for a moment when asked for representing just five per cent of the Royal Caribbean donated supplies help. The question wasn’t if we could total number of tourists in the city. It’s to the islands most affected by the go, but how fast we could get there. just easy to use a cruise ship looming hurricane and used its ships to In my 30 years at Norwegian Cruise over the ancient city to illustrate a help out with 1,700 evacuations on Line, it was my proudest moment.” problem that is in fact pretty complex. ravaged islands such as St Thomas The power that tourism, and in this So, when it came to Hurricane Irma, and St Martin. The line managed case specifically cruise companies, which killed more than 80 people to provide 17,000 gallons of water have as a force to do good around the and caused horrendous damage to and more than 20 pallets of medical world should not be underestimated. northeastern Caribbean Islands such supplies. The line also announced From empowering local communities as Cape Verde, the Greater Antilles, that it would match up to $1 million through their continued investment Cuba and the Bahamas as well as of donations made through its site. and bringing tourists to their shores. Miami, it is worth noting the relief Norwegian Cruise Line made However, in the case of Hurricane efforts made by the industry. similar levels of effort in their own Irma the cruise lines deployed their Carnival Corporation, the biggest relief effort. The line’s president & most precious assets – ships and cruise company in the world, and the CEO, Andy Stuart, summed up the economic power – to help. Miami Heat basketball team, which thoughts of many in the industry Well done to all those who took has strong links to the company’s when he said: “In our business, part in relief efforts.

COMING NEXT TIME

Silversea in the Galapágos Pre and post The Lower Danube

Cruse International editor Liz Jarvis From a train through the Rockies to Jeannine Williamson sails with joins the ultra-luxury line in the ultra-luxury hotel stays in London, Amadeus from Passau, Germany to volcanic archipelago we explore cruise package options the often-overlooked Danube Delta

CRUISE-ADVISER.COM 58 EXPLOREOUR ENRICHMENT

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