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The Peninsula Manila Is Designed for the Comfort and Convenience of the Business and Leisure Traveler

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The Peninsula Manila Is Designed for the Comfort and Convenience of the Business and Leisure Traveler G U E S T S E R V I C E S The Peninsula Manila is designed for the comfort and convenience of the business and leisure traveler. Among its wide range of amenities are a fitness center and spa, swimming pool, and several specialty restaurants: Spices features authentic Southeast Asian cuisine; The Lobby offers international cuisine, popular Filipino light snacks, and drinks , with daily Afternoon Tea service from 2:30 pm to 5:30 pm, and live musical entertainment throughout the day; The Bar serves a selection of world-class cocktails; and The Pool Snack Bar chefs recommend choosing from a menu of tapas, sandwiches, and poke bowls. Aside from extensive dining facilities, the hotel also has 12 function rooms including the 500-person capacity Rigodon Ballroom. All of which are suitable for business or social gatherings. Comprised of 351 rooms, The Peninsula Manila has a total of 45 well-appointed suites. The Gallery Club offers express check-in and check-out service and has a spacious lounge with dedicated Club Concierge service. It offers complimentary Afternoon Tea as well as evening cocktails and has two boardrooms which can be used free of charge for The Gallery Club guests on a first-come, first-serve basis. Located at the hotel’s Lower Lobby Shopping Arcade are a salon for men and women, jewelry stores, and The Peninsula Boutique that serves as the hotel’s delicatessen and bake shop, and offers takeout and delivery service. G U E S T S E R V I C E S The Peninsula Fitness Center has a wide range of facilities which include gym equipment and a swimming pool. The Fitness Center is manned from 6:00 am to 6:00 pm, while the pool is open daily from 6:00 am to 6:00 pm. For guests’ convenience, a fleet of limousines and helicopter services are available and may be arranged through the Concierge. G U E S T S E R V I C E S ADAPTORS The Peninsula Manila’s rooms are equipped with multi-pin sockets, which can fit all international electrical appliances. Adaptors may also be obtained at all times. For assistance, please call your room attendant by pressing the “Housekeeping” button on your hotel phone. AIRPORT LIMOUSINE SERVICE The Peninsula Manila offers customized BMW limousines, equipped with modern convenience such as WiFi connectivity and an iPad unit, perfect for business travelers on-the-go. Reservations may be made through the Concierge by pressing the “Concierge” button on your hotel phone. BABY COTS The hotel offers baby cots which may be requested from your room attendant by pressing the “Housekeeping” button on your hotel phone. BEAUTY / BARBER SHOP Located at the Lower Lobby Shopping Arcade, Le Macquillage is a beauty and hair salon for men and women. It offers a wide range of beauty treatments and has a number of special cubicles for maximum privacy. For appointments, please call 3531 or 3536 on your hotel phone. Operational Hours: 8:00 am to 8:00 pm (Mondays to Saturdays) 9:00 am to 5:00 pm (Sundays) G U E S T S E R V I C E S BREAKFAST An à la carte breakfast menu is served at The Lobby daily from 6:00 am to 11:00 am. Breakfast dishes are also available all day through Room Service. For in-room breakfast, please press “Room Service” on your hotel phone. CAR HIRE Arrangements may be made for chauffeur-driven limousines and the Peninsula Jeepney with the Concierge. Please press the “Concierge” button on your hotel phone. Vehicle list: • Toyota Corolla Altis • Toyota Grandia Van • Peninsula Jeepney • Toyota Camry • BMW Series 7 Limosine CAR PARK The Peninsula Manila has a spacious basement parking garage. If you have a car, please inform Concierge upon check-in so you can be issued a complimentary pass for the duration of your stay. Each guest room is entitled to one complimentary pass daily. CHECK-OUT TIME Check-out time is 12:00 noon. Kindly contact Front Office for transportation or late check-out arrangements. Please note that late check-out arrangements are subject to room availability and may incur additional charges. Please press the “Concierge” button on your hotel phone for luggage assistance or access PenChat service using your mobile device or tablet. G U E S T S E R V I C E S COMPLIMENTARY COFFEE/ TEA-MAKING FACILITY An electric kettle is available for your coffee and tea-making needs. Complimentary coffee, cream, sugar, and tea bags are replenished daily. CONCIERGE The Concierge, located at The Lobby, offers assistance on travel, transfers, luggage handling, and other services you may require. Please press the “Concierge” button on your hotel phone. CURRENCY EXCHANGE The Front Desk offers competitive rates on currency exchange. Outside the hotel, please beware of additional charges when making a transaction. For inquiries, please press the “Front Office” button on your hotel phone. DRESS CODE To ensure a standard of decorum acceptable to all, The Peninsula Manila adheres to a dress code that is observed in designated public areas. Smart T-shirts, Bermuda shorts, sandals, and slip-ons are appropriate wear in Spices, The Lobby, and The Bar. Sleeveless shirts and singlets for men, extremely short shorts, bathrobes, work-out clothes, bedroom slippers, and swimwear are not. Smart casual attire as well as T-shirts and Bermuda shorts are encouraged when at The Gallery Club. During evening cocktails, smart casual attire still applies as well as well-cut jeans, T-shirts, and well-maintained sport shoes. Very short shorts, sandals, flip-flops, bedroom slippers, bathrobes, work-out clothes, and swimwear are not appropriate. G U E S T S E R V I C E S Bedroom slippers are for in-room use but are welcome in The Peninsula Fitness Center and Spa and The Pool. If you are in any doubt about any aspect of our dress code, please contact our Concierge team, who would be delighted to assist you. DRY CLEANING AND LAUNDRY For your dry cleaning, laundry, and pressing requirements, kindly fill up and sign the Laundry Form found in your closet and press the “Valet Call” button on your bedside panel or hotel phone to have the items picked up for service. A same-day service is available for items collected before the 11:00 am cut-off period, while clothing items collected after the cut-off period will be returned the following day. Dry cleaning and laundry service is available from 6:00 am to 4:00 pm daily. DUTY MANAGER A Duty Manager is on call 24 hours a day. Should you require any service not listed in this directory, please feel free to contact the Operator on extension “0” for Duty Manager assistance. ELECTRICITY The hotel operates on a 220 voltage (60 cycles) power. Should you require a transformer, your room attendant will be happy to provide you with one. EMERGENCY • Press “4” on your hotel phone for our emergency hotline in an event of an emergency. • In the event of an evacuation, proceed to the nearest emergency “EXIT” immediately. • In the event of fire or earthquakes, do not use the lifts, use the staircase located on either end of the corridor that has an illuminated “EXIT” sign. • Proceed and assemble at the hotel’s designated evacuation area at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance. • Remain calm and do not panic. G U E S T S E R V I C E S EMERGENCY/ EARTHQUAKE In case of an earthquake, please remain calm and stay away from tall furniture, windows, glass, and any ceiling-mounted light fixtures or equipment. Do not use the elevator. Always take your room key and emergency flashlight located in your wardrobe. While the earthquake is happening, DUCK under the room’s work table and COVER your head while keeping all the vital parts of your body under the table. HOLD until the shaking ends and proceed to the emergency “EXIT” and then continue to the designated evacuation area of the hotel at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance. EMERGENCY/ FIRE Should you notice a fire and if it safe to do so, dial “4” using the hotel phone for the emergency hotline and give details of its location and size. Do not use the elevators for evacuation. Follow the “FIRE EXIT” signs marked on the map mounted at the back of your main entry door. If fire breaks out, always go to the floor(s) below. If it is necessary to evacuate, and the corridor is full of smoke, place a wet piece of cloth over your nose and mouth then crawl to the nearest fire exit located at either end of the corridor. Proceed to the hotel’s designated evacuation area at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance. FOOD TAKE-OUT & DELIVERY Take-out and delivery from The Peninsula Boutique is available. For assistance, please the “Operator” button on your hotel phone. Take-out and delivery from outside vendors, especially in large quantities, is strongly discouraged. HAIR DRYER A hair dryer is placed for your convenience in the bathroom vanity unit drawer. G U E S T S E R V I C E S HELICOPTER SERVICE Please contact the Concierge who will be pleased to assist you with helicopter arrangements. All helicopter flights will depart and arrive from the helipad on the roof deck of the Makati Tower of the hotel. Landing is allowed from 8:00 am to 5:00 pm.
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