The Peninsula Manila Is Designed for the Comfort and Convenience of the Business and Leisure Traveler

G U E S T S E R V I C E S

The Peninsula Manila is designed for the comfort and convenience of the business and leisure traveler. Among its wide range of amenities are a fitness center and spa, swimming pool, and several specialty restaurants: Spices features authentic Southeast Asian cuisine; The Lobby offers international cuisine, popular Filipino light snacks, and drinks , with daily Afternoon Tea service from 2:30 pm to 5:30 pm, and live musical entertainment throughout the day; The Bar serves a selection of world-class cocktails; and The Pool Snack Bar chefs recommend choosing from a menu of tapas, sandwiches, and poke bowls.

Aside from extensive dining facilities, the hotel also has 12 function rooms including the 500-person capacity Rigodon Ballroom. All of which are suitable for business or social gatherings.

Comprised of 351 rooms, The Peninsula Manila has a total of 45 well-appointed suites. The Gallery Club offers express check-in and check-out service and has a spacious lounge with dedicated Club Concierge service. It offers complimentary Afternoon Tea as well as evening cocktails and has two boardrooms which can be used free of charge for The Gallery Club guests on a first-come, first-serve basis.

Located at the hotel’s Lower Lobby Shopping Arcade are a salon for men and women, jewelry stores, and The Peninsula Boutique that serves as the hotel’s delicatessen and bake shop, and offers takeout and delivery service. G U E S T S E R V I C E S

The Peninsula Fitness Center has a wide range of facilities which include gym equipment and a swimming pool. The Fitness Center is manned from 6:00 am to 6:00 pm, while the pool is open daily from 6:00 am to 6:00 pm.

For guests’ convenience, a fleet of limousines and helicopter services are available and may be arranged through the Concierge. G U E S T S E R V I C E S

ADAPTORS The Peninsula Manila’s rooms are equipped with multi-pin sockets, which can fit all international electrical appliances. Adaptors may also be obtained at all times. For assistance, please call your room attendant by pressing the “Housekeeping” button on your hotel phone.

AIRPORT LIMOUSINE SERVICE The Peninsula Manila offers customized BMW limousines, equipped with modern convenience such as WiFi connectivity and an iPad unit, perfect for business travelers on-the-go. Reservations may be made through the Concierge by pressing the “Concierge” button on your hotel phone.

BABY COTS The hotel offers baby cots which may be requested from your room attendant by pressing the “Housekeeping” button on your hotel phone.

BEAUTY / BARBER SHOP Located at the Lower Lobby Shopping Arcade, Le Macquillage is a beauty and hair salon for men and women. It offers a wide range of beauty treatments and has a number of special cubicles for maximum privacy. For appointments, please call 3531 or 3536 on your hotel phone. Operational Hours: 8:00 am to 8:00 pm (Mondays to Saturdays) 9:00 am to 5:00 pm (Sundays) G U E S T S E R V I C E S

BREAKFAST An à la carte breakfast menu is served at The Lobby daily from 6:00 am to 11:00 am. Breakfast dishes are also available all day through Room Service.

For in-room breakfast, please press “Room Service” on your hotel phone.

CAR HIRE Arrangements may be made for chauffeur-driven limousines and the Peninsula Jeepney with the Concierge. Please press the “Concierge” button on your hotel phone. Vehicle list: • Toyota Corolla Altis • Toyota Grandia Van • Peninsula Jeepney • Toyota Camry • BMW Series 7 Limosine

CAR PARK The Peninsula Manila has a spacious basement parking garage. If you have a car, please inform Concierge upon check-in so you can be issued a complimentary pass for the duration of your stay. Each guest room is entitled to one complimentary pass daily.

CHECK-OUT TIME Check-out time is 12:00 noon. Kindly contact Front Office for transportation or late check-out arrangements. Please note that late check-out arrangements are subject to room availability and may incur additional charges. Please press the “Concierge” button on your hotel phone for luggage assistance or access PenChat service using your mobile device or tablet. G U E S T S E R V I C E S

COMPLIMENTARY COFFEE/ TEA-MAKING FACILITY An electric kettle is available for your coffee and tea-making needs. Complimentary coffee, cream, sugar, and tea bags are replenished daily.

CONCIERGE The Concierge, located at The Lobby, offers assistance on travel, transfers, luggage handling, and other services you may require. Please press the “Concierge” button on your hotel phone.

CURRENCY EXCHANGE The Front Desk offers competitive rates on currency exchange. Outside the hotel, please beware of additional charges when making a transaction. For inquiries, please press the “Front Office” button on your hotel phone.

DRESS CODE To ensure a standard of decorum acceptable to all, The Peninsula Manila adheres to a dress code that is observed in designated public areas.

Smart T-shirts, Bermuda shorts, sandals, and slip-ons are appropriate wear in Spices, The Lobby, and The Bar. Sleeveless shirts and singlets for men, extremely short shorts, bathrobes, work-out clothes, bedroom slippers, and swimwear are not.

Smart casual attire as well as T-shirts and Bermuda shorts are encouraged when at The Gallery Club. During evening cocktails, smart casual attire still applies as well as well-cut jeans, T-shirts, and well-maintained sport shoes. Very short shorts, sandals, flip-flops, bedroom slippers, bathrobes, work-out clothes, and swimwear are not appropriate. G U E S T S E R V I C E S

Bedroom slippers are for in-room use but are welcome in The Peninsula Fitness Center and Spa and The Pool. If you are in any doubt about any aspect of our dress code, please contact our Concierge team, who would be delighted to assist you.

DRY CLEANING AND LAUNDRY For your dry cleaning, laundry, and pressing requirements, kindly fill up and sign the Laundry Form found in your closet and press the “Valet Call” button on your bedside panel or hotel phone to have the items picked up for service. A same-day service is available for items collected before the 11:00 am cut-off period, while clothing items collected after the cut-off period will be returned the following day.

Dry cleaning and laundry service is available from 6:00 am to 4:00 pm daily.

DUTY MANAGER A Duty Manager is on call 24 hours a day. Should you require any service not listed in this directory, please feel free to contact the Operator on extension “0” for Duty Manager assistance.

ELECTRICITY The hotel operates on a 220 voltage (60 cycles) power. Should you require a transformer, your room attendant will be happy to provide you with one.

EMERGENCY • Press “4” on your hotel phone for our emergency hotline in an event of an emergency. • In the event of an evacuation, proceed to the nearest emergency “EXIT” immediately. • In the event of fire or earthquakes, do not use the lifts, use the staircase located on either end of the corridor that has an illuminated “EXIT” sign. • Proceed and assemble at the hotel’s designated evacuation area at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance. • Remain calm and do not panic. G U E S T S E R V I C E S

EMERGENCY/ EARTHQUAKE In case of an earthquake, please remain calm and stay away from tall furniture, windows, glass, and any ceiling-mounted light fixtures or equipment. Do not use the elevator. Always take your room key and emergency flashlight located in your wardrobe. While the earthquake is happening, DUCK under the room’s work table and COVER your head while keeping all the vital parts of your body under the table. HOLD until the shaking ends and proceed to the emergency “EXIT” and then continue to the designated evacuation area of the hotel at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance.

EMERGENCY/ FIRE Should you notice a fire and if it safe to do so, dial “4” using the hotel phone for the emergency hotline and give details of its location and size. Do not use the elevators for evacuation. Follow the “FIRE EXIT” signs marked on the map mounted at the back of your main entry door. If fire breaks out, always go to the floor(s) below. If it is necessary to evacuate, and the corridor is full of smoke, place a wet piece of cloth over your nose and mouth then crawl to the nearest fire exit located at either end of the corridor. Proceed to the hotel’s designated evacuation area at the Ayala Triangle Gardens located across the Escolta Makati Avenue entrance.

FOOD TAKE-OUT & DELIVERY Take-out and delivery from The Peninsula Boutique is available. For assistance, please the “Operator” button on your hotel phone.

Take-out and delivery from outside vendors, especially in large quantities, is strongly discouraged.

HAIR DRYER A hair dryer is placed for your convenience in the bathroom vanity unit drawer. G U E S T S E R V I C E S

HELICOPTER SERVICE Please contact the Concierge who will be pleased to assist you with helicopter arrangements. All helicopter flights will depart and arrive from the helipad on the roof deck of the Makati Tower of the hotel. Landing is allowed from 8:00 am to 5:00 pm.

HOUSEKEEPING Please press the “Housekeeping” button on your hotel phone for any assistance you may require from our Housekeeping team.

ICE Ice is provided in your room every evening during turndown service. Should you require replenishment please contact Housekeeping.

INTERNATIONAL DIRECT DIALING (IDD) To make an IDD call, Dial 9 + 00 + (Country Code) + (Area Code) + (Telephone Number). Please call the Operator for International Codes.

LOST LUGGAGE In the event of luggage lost or misplaced by airlines, please contact the Concierge for assistance. Your Housekeeping Attendant will be pleased to provide you with basic toiletries should you require them.

LOST PROPERTY Please get in touch with Security through the Operator by pressing the “Operator” button on your hotel telephone. G U E S T S E R V I C E S

MAIL Please press the “Concierge” button on your telephone for mailing, courier service, parcel packing, and shipping services. The Gallery Club guests may avail of complimentary messengerial services within the Makati Central Business District.

MAINTENANCE Please help us maintain our rooms in the best possible condition. If there is anything in your room that needs the attention of our Engineering or Housekeeping Departments, please advise your room attendant or press the “Operator” button on your hotel phone for assistance.

MASSAGE The hotel offers massage services at The Peninsula Fitness Center and Spa. For inquiries or reservations, please press extension 6870.

MEDICAL ASSISTANCE Medical assistance is available at all times. Please contact the Concierge to arrange for an appointment by pressing the “Concierge” button on your hotel phone. In case of an emergency, please dial “4” on your hotel phone.

MINI BAR All bedrooms and suites are equipped with a mini bar filled with refreshments, wines and spirits for your enjoyment. Please press “Room Service” on your hotel phone for any other requirements.

PENINSULA JEEPNEY One of the most enjoyable ways to explore Metro Manila is on the customized Art Deco-inspired Peninsula Jeepney that’s based on an original 1955 Willys Jeep. It can seat four passengers comfortably and features air-conditioned interiors, tan leather seating, and complimentary WiFi. It’s finished in signature Peninsula Brewster G U E S T S E R V I C E S

Green and the ubiquitous, flamboyant chrome fixtures that make the jeepney an iconic symbol of Philippine culture.

For inquires, please press the “Concierge” button on your hotel phone.

PILLOWS An assortment of pillows (hygienically-wrapped in pillow protectors) are available upon request: foam, feather, hypo-allergenic, and orthopedic. Please press the “Housekeeping” button on your hotel phone for assistance.

PRESSREADER A contactless and eco-friendly digital newspaper and magazine service, delivering over 2,300 publications from 100 countries in 56 languages to your mobile device during your stay with us.

To set up PressReader on your personal device, please follow these simple steps: 1. Connect to our Wi-Fi network 2. Download the PressReader application on your device at http://www.pressreader.com or scan the QR code 3. If you are using a laptop, visit http://www.pressreader.com 4. Launch the PressReader application, pick a title and enjoy reading Should you have any questions or encounter difficulties when installing the application, please feel free to contact the Concierge by pressing the “Concierge” button on your telephone.

A limited number of local and International newspapers are available with our compliments from the Concierge. G U E S T S E R V I C E S

PRIVACY Should you wish not to be disturbed, please press the “Privacy Please” button on your bedside control panel and call the Operator to screen your telephone calls, if required. For guest safety and security, rooms that have their “Privacy Please” function on for 24 hours shall be automatically visited by the Duty Manager for a welfare check.

RADIO Radio channels may be selected using your bedside control panel.

RECREATION The Concierge may arrange for the use of tennis, golf, and other sports facilities. Please press the “Concierge” button on your hotel phone for assistance.

RELIGIOUS SERVICES A list of places of worship for all denominations is available at the Concierge. Please press the “Concierge” button on your hotel phone. The Bible or Quran, a prayer mat, and a compass can be requested from Housekeeping. G U E S T S E R V I C E S

RESERVATIONS For inquiries on room reservations at other Peninsula Hotels listed below, please call Reservations at extension 6630. The Peninsula Hong Kong The Peninsula Beverly Hills The Peninsula Bangkok The Peninsula Chicago The Peninsula Beijing The Peninsula Shanghai The Peninsula Tokyo The Peninsula Paris The Peninsula London (under development) The Peninsula New York The Peninsula Yangon (under development) The Peninsula Istanbul (under development)

RESTAURANTS AND BARS The Peninsula Manila offers several food and beverage facilities. Please dial the hotel’s Restaurant Reservations at 6694 for inquiries and reservations.

The Pool Snack Bar – Serves refreshing juices, cocktails, and drinks, as well as tapas, sandwiches, and poke bowls, while enjoying the sultry tropical sun. Location: Pool Area, Makati Tower Attire: Casual Operational Hours: 11:00 am to 9:00 pm (Monday to Friday) 10:00 am to 9:00 pm (Saturday to Sunday)

The Bar – World-class cocktails, small bites, and warm service in a stylish setting reminiscent of Old Havana. Smoking is permitted. Location: Ground Floor, Makati Tower Attire: Casual Operational Hours: 9:00 am to 2:00 am G U E S T S E R V I C E S

The Lobby – Serves snacks, light meals, and beverages under the iconic “Sunburst” sculpture. Daily musical entertainment is provided from 12:00 pm to 9:00 pm. Afternoon Tea is available daily from 2:30 pm to 5:30 pm. Location: Ground Floor Attire: Casual Operational Hours: 7:00 am to 9:00 pm

Spices – Offers an array of authentic Indian, Thai, Malaysian, Vietnamese, Indonesian, and Filipino dishes under one roof. Open daily for lunch and dinner. Location: Ground Floor, Makati Tower Attire: Casual Operational Hours: 11:30 am to 2:30 pm 6:00 pm to 11:00 pm

ROOM SERVICE Room service is available 24 hours a day. Please refer to the Room Service section of this directory for menu selection. To place your order, please press the “Room Service” button on your telephone.

SAFETY DEPOSIT BOX A personal electronic safe has been installed in the wardrobe closet of all rooms and suites. Kindly leave your electronic safe open prior to your departure. Additional safety deposit boxes are available for your convenience at the Front Desk. The Peninsula is not liable for the loss of personal valuables in guest rooms or public areas of the hotel. G U E S T S E R V I C E S

The Peninsula is not liable for the loss of personal valuables in guest rooms or public areas of the hotel.

SECURITY Our security officers continually patrol The Peninsula Manila, and close circuit television cameras are in use throughout the hotel’s public areas. Please use the door viewer and safety latch in your room. For your safety, avoid offers made by peddlers or unauthorized agents and do not hesitate to report unsavory characters to the Duty Manager or the Security Officer by pressing “0” on your hotel phone.

SEWING AND MENDING Please press the “Housekeeping” button on your hotel phone for repairs, alterations, and other sewing needs

SHOE SHINE SERVICE The hotel offers shoe cleaning and shoe shining services using top-of-the-line products. Please place your shoes in the basket provided located inside your closet and please press the “Housekeeping” button on your hotel phone for assistance. G U E S T S E R V I C E S

SHOPPING The Basement Shopping Arcade, mezzanine floor, and the exteriors of the Makati and Ayala Tower arcades offer a range of fashion, jewelry, lifestyle, and gift shops. More shopping options are available at the Glorietta and Greenbelt malls, which are right across from the hotel. Please press the “Concierge” button on your hotel phone or feel free to approach the Concierge Desk for assistance and directions.

SWIMMING POOL The swimming pool is open from 6:00 am to 6:00 pm daily. Only registered guests and The Peninsula Fitness Center and Spa members are allowed to use the pool and sundeck. Guests of in-house guests will be charged accordingly for pool use.

TAXIS Taxi fares in Metro Manila are based on a set starting meter rate which turns over every kilometer. Flag down rate is 40.00 with a 13.50 additional charge for every kilometer or 2.00 per minute on top of the flag down rate.

A tip is expected, but we suggest you round off the fare at 50.00.

The hotel provides taxi service with fixed rates depending on the actual destination chosen. Taxi service can be arranged through the Concierge by pressing the “Concierge” button on your hotel phone.

TELEPHONE Your telephone is equipped with Voice Mail capability. For additional information or assistance, dial the operator on Extension “0.” G U E S T S E R V I C E S

THE PENINSULA BOUTIQUE Located at the basement arcade of the Ayala Tower, The Peninsula Boutique offers the famous homemade Peninsula chocolates, tea collection, fresh homemade breads and pastries, and lovely Peninsula merchandise. A menu selection from the hotel’s dining outlets is also available for takeout and delivery. Please call extension 6769 to be connected to The Peninsula Boutique.

Operational Hours: 7:00 am to 9:00 pm

THE PENINSULA FITNESS CENTER AND SPA/ POOL SNACK BAR The Peninsula Fitness Center and Spa offers a retreat from the harried pace of city life, where the day’s tension can be released through a healthy workout at the modern gym or a few laps in the outdoor swimming pool.

The fully-equipped gym offers state-of-the-art exercise equipment. Exercise programs are prepared by certified instructors who are always available for consultation.

Cap a healthy day with smoothies, light snacks and juices at the Pool Snack Bar.

Located on the Ground Floor of the Makati Tower, The Peninsula Fitness Center and Spa and outdoor pool are open daily, 6:00 am to 6:00 pm. From the Ayala Tower, access is through the 2nd floor, then down through the Makati Tower guest lifts.

THEATER TICKETS For tickets to the theater, ballet, or other cultural performances, please call the Concierge by pressing the “Concierge” button on your telephone. G U E S T S E R V I C E S

TRAVEL AGENCY For assistance with your travel needs, please call the Concierge by pressing the “Concierge” button on your hotel phone.

TYPHOON In the event of a typhoon approaching Metro Manila, detailed information and instructions for the correct emergency procedure will be displayed at The Lobby. Should you require additional information, please call the Concierge by pressing the “Concierge” button on your hotel phone.

VISITORS Visitors are not allowed in guest rooms beyond 11:00 pm and will be required to register with the Front Desk.

WAKE-UP CALLS Please press Extension “0” on the hotel phone and the Operator will be pleased to take down your required wake-up call. Alternatively, you can use the alarm clock on your bedside control panel.