Optimising operational costs Erin Cini, Manager Liveable Communities WSAA Utility Members

QLD Unitywater Queensland Urban Utilities Banana Regional Council NT City of Gold Coast Isaac Regional Council Power and Water Corporation Gladstone Area Board Mackay Regional Council Logan City Council Mount Isa Water Board Redland City Council Southern Downs Regional Council Seqwater Wide Bay Water SunWater Whitsunday Regional Council WA City of Townsville Cairns Water Water Corporation Toowoomba Regional Council Western Downs Regional Council Aqwest Busselton Water

NSW ORANA (11 Councils) Central Coast Council Rous County Council Goldenfields Water Council Hunter Water Lithgow City Council Shoalhaven Water Eurobodalla Shire Council Water Lismore City Council WaterNSW MidCoast Water Queanbeyan Regional Port Maquarie-Hastings Council Council Centroc (14 Councils) Council

SA SA Water ACT Iconwater

VIC Yarra Valley Water Barwon Water Westernport Water TAS Central Highlands Water East Gippsland Water Taswater City West Water Goulburn Murray Water NZ Coliban Water GWM Water Watercare Services Gippsland Water North East Water Wellington Water Goulburn Valley Water Wannon Water Water Lower Murray Water South East Water South Gippsland Water Western Water Agenda

Australian context

Understanding operating costs

Energy management

Leakage management Australian Context ’s climate is changing

Rise of 1.4ºC in Australian land surface temperatures

Drought

Australian COVID-19 impacts Australian COVID-19 impacts

Boarder closure

Social restrictions

Recession

Increase in unemployment

Stimulus investment Water utility COVID-19 impacts

Due to government stimulus have not seen huge revenue impacts… yet

Utilities freezing prices

Increase in hardship applications Australian context Australian governance framework Optimising Operating Costs Operating costs

Bulk water Desalination Dams and rivers 14% 7%

Retail Water treatment 4% 11% Wastewater treatment/disposal 16%

Recycling

Based on WSAA’s study into the urban water value chain. Individual utility costs will differ depending on local circumstances. Source: Water Services Association of Australia (WSAA) 2017 Optimising operating costs

Understanding costs

Energy management

Leakage management Understanding Operating Costs Opex benchmarking

A new model for operating cost benchmarking that: • is led by the industry • is delivered by the industry • greater analytical capability • embedded and sustained in the water industry • enable participants to share results at a high level to enable management to identify efficiency opportunities. Opex Benchmarking Study Opex Benchmarking Study Total costs benchmarked The big picture – opex per property

Total opex per property = total opex/connected water properties Wastewater network Wastewater network cost per break

Wastewater Network (2.1.0) cost per total breaks

Sydney Water CorporationEmu

$- $5,000 $10,000 $15,000 $20,000 $25,000 $30,000

Source: WSAA data and NPR 2017-18 Benchmarking

• OPEX • Health and Safety • Energy • Customer Perceptions Survey • Asset Management Customer Value • Financial metrics • Research investment Energy Management Electricity spot price

Source: Australian Energy Regulator Case study: SA Water

Over $80 million in energy costs in 2018-19 - Variability: +/- $20 million

Costs from: - Wholesale electricity - Network charges

Moving to self-retailer - Generation behind the meter - Zero cost energy 2020 Changing approach to energy management Program consisted of seven initiatives Biogas Case study: Barwon Water

Renewable Organics Networks

Partner with six local councils and major export manufacturers

Transform organic municipal and trade waste into renewable energy, hot water and agricultural soil enhancers

Reduce energy costs, increase revenue https://www.barwonwater.vic.gov.au/about- us/major-projects/renewable-organics- networks Leakage Management Leakage in Australia

120

100 250

80 200

60 150

40 100

20 50 Avg. losses (L/connection/d) Real Avg.

0 0 09 10 11 12 13 14 15 16 17 2015 2016 2017 2017-18 2008 – 2009 – 2010 – 2011 – 2012 – 2013 – 2014 – 2015 – 2016 – AUS UK US Water main breaks (no/100km) Real losses (L/connection/day)

6.5%

Denmark, 2015 Approaches being used

Sunshine Coast – research to understand economic level of leakage: • Active leakage control - $1 spent, $3 saved in bulk water costs • Pressure management – Slightly cheapest option – can impact fire flow requirements • Mains replacement – not economical if done only for leakage

Melbourne utilities - exploring options to upgrade the fleet of digital water meters

SA Water CBD - smart water network and 24/7 monitoring with world leading analytics platform

Water Corporation – leak detection dogs How to find us

Twitter @erincini @wsaa_water

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Web www.wsaa.asn.au